1917 N.

Bargain Street
Podunk, WA 69881

January 25, 1977

Mike Haunt
Tool world
123 Been Road
Pile up WA, 12345

Dear Mr. Haunt:

I purchased two sets of wrenches from your factory on October 10, 1976. Both sets were missing one
wrench. The first set, item # SMK19KS, was missing the 12 MM wrench, the second set, item #
SCB182KS, was missing the 9/16 inch wrench. My order # 67854HH.

Because of this mistake, I would like to have the sets completed. I’m in need of the missing tools to
complete my college finals by 02/20/1977.

Please call my cell phone (909)123-3547 or send me an E-mail, TT87687@GMAIL.com, with any
questions regarding this matter.

Sincerely,

Jim Beam
Jim Beam