Short Questions

1 What is job market?

2 What is job advertisement?
3 What is apprenticeship?
4 What is work placement?
5 What is graduate trainee scheme?
6 What is “benefit package”?
7 What information should be included in a CV?
8 What is a CV?
9 What does the Human resources department do?
10 What is a headhunting firm?
11 Who is an applicant?
12 What are the duties of a human resources assistant?
13 What is sponsorship?
14 What is B2B?
15 Who are sales representatives?
16 What is direct marketing? Examples
17 What are public relations?
18 What is sales promotion? Examples.
19 What is sales pitch?
20 What is a discount?
21 Who is a consumer?
22 What is personal selling?
23 What is a flyer?
24 What is direct mail?
25 What is a complaint?
26 What does “customer satisfaction” mean?
27 What are the roles of customer services department?
28 What is “customer feedback”?
29 What does “refund” mean?
30 What is “payment”?
31 What is “guarantee”?
32 What is LEARN routine?
33 Take examples of some situations that customers should complain
34 What are important skills that every customer service employee need?
35 Why do British companies spend more than they need on service-quality
improvement?

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36 What does “complain in a roundabout way” mean?
37 Why is a complaint a gift?
38 What should customer service staff do when customer explains the problem?
39 What is motivation?
40 What is bonus?
41 What does “hierarchy” mean?
42 What does “superior” mean?
43 What is salary?
44 Why is having fun at work important?
45 What are five most important things to young people in their work?
46 What does a good working environment mean to you?
47 What are some personal qualities of the younger workforce?
48 What are four kinds of needs that employees have to feel motivated?
49 What are two of your goals for the coming year and explain why you want to
do them?
50 Why should companies motivate their staff?
51 What’s profit margin?
52 What does “buy in bulk” mean?
53 What does “get a better deal” mean?
54 What is workforce?
55 Name some strategies to improve profitability?
56 What is the cost-plus method of pricing?
57 What kinds of products and services are increasing in price at the moment?
Why?
58 What kinds of products and services are getting cheaper? Why?
59 How important is price to you?
60 Where do Vietnamese people shop?
61 What does the saying “honesty is the best policy” mean?
62 What is insurance?
63 What is auto insurance?
64 What is home insurance?
65 What is Commercial insurance?
66 What is Life insurance?
67 What is premium?
68 What is a claim?
69 Who is “policyholder”?
70 What does “compensation” mean in insurance?

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71 What is the benefit of using fraud detection system?
72 What insurance do you and your family have?
73 Why do people buy insurance?
74 Who is beneficiary?
75 What is “insurance fraud”?
76 What are two kinds of technology used to identify fraud?
77 List all forms of compulsory insurance in Vietnam?
78 What is an insurance policy?
79 What does “marketing” mean?
80 What does the share in a company mean?

Topics
1 What ways do you know of finding a job? In your opinion, what is the most
effective way to find a job? Give the reasons.
2 What should the candidates consider when writing a CV?
3 What should you do before, during and after a job interview?
4 What are some advantages and disadvantages of using an online job –search
site to look for a job?
5 What are some stages in the application process?
6 Name some methods of selling? In your opinion, what is the most effective
way to promote and sell products?
7 What ethical reasons could people have for not buying from a particular
company?
8 What are the advantages and disadvantages of using email to contact
customers?
9 How can companies attract attention when they launch a new product?
10 Why are students an important market in the UK? How to reach this market?
11 Do Vietnamese people complain a lot? What about?
12 What are the differences between the ways to complain of British people and
American people?
13 Money and having fun at work, which is more important to you? Why?
14 What are the roles of customer services?
15 What are the solutions to satisfy customers?
16 What should customer service staff do to deal with customers’ complaints
professionally?
17 What are some factors that motivate you to work harder? Explain more
about each factor.
18 What should companies do to motivate staff?

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19 Why are some companies trying to attract young workers?
20 What are some ways to create fun at work?
21 What are the differences at work between the past and the present?
22 What are the advantages and disadvantages of large chain stores?
23 What are the advantages and disadvantages of small shops?
24 What factors affect the price of a product?
25 Why is the food getting cheaper and cheaper?
26 How should companies set the price for their products?
27 Give 5 examples of insurance fraud you know
28 How is an insurance company structured?
29 What is the process of identifying insurance fraud?
30 What are entities in an insurance policy?