Pivotal

Critical
Secondary

1. Conformance to
Manual Inspection
Quality Design More Inspection time
2. Perceived Quality

Throughput time at
Speed of delivery
manufacturing facility

Level of Personalisation Lead Time is high due to

Flexibility Order Confirmation time
the complexity in process

Cost Cost of Customisation

Interaction with Sales

Dependability Person

Capacity Supply Network Process Technology

Flexibilty Customisation of
the furniture

Research and
development

Supplier & Customer

Retention Point

Development &
Organization
 Pivotal
Critical
Secondary

More Inspection time

1. Conformance to Design
(CMM Assissted Inspection
Quality (3D Printing for prototyping) Process embedded with
2. Perceived Quality
Robotics)

Throughput time at
manufacturing facility
Speed of delivery (Automation by integerating the
customer data with IoT in
Manuafacturing)

Level of Personalisation
Lead Time is high due to the
(Application to add
Flexibility complexity in process
personalisation & Effects)

Cost Cost of Customisation

Interaction with Sales Person

Dependability (RPA can be used to automate
sales and delivery process)

Capacity Supply Network

 Manual Inspection
(CMM Assissted Inspection
Process embedded with
Robotics)

Flexibilty in Customisation of the

Order Confirmation time
furniture
(RPA can be used to check real
(Application integerated with
time inventory and create MRP)
production system)

Research and development

Supplier & Customer Retention

Point

Process Technology Development & Organization