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Business Communication Online

MCQ Set 11
QN01. Communication network in any organization is ______________

1. internal & external.

2. verbal & written.
3. oral & non-verbal.
4. feedback.

View Answer

(A)internal & external.

QN02. Informal communication is otherwise known as ______________

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 1. person to person communication.
2. internal communication.
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3. external communication.
4. Authoritative communication.

View Answer

(B)internal communication.

QN03. Minutes of resolutions is only resolutions ______________

1. recorded.
2. development.
3. decision-making.
4. authenticated.

View Answer

(A)recorded.

QN04. Minutes of a meeting are usually prepared by ______________

1. secretary.
2. chairman.
3. shareholder.
4. laymen.

View Answer

(D)laymen.

QN05. The value mail e-mail, video conferencing etc some of the ______________
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 based media of communication.

1. computer.
2. traditional.
3. science.
4. rules.

View Answer

(C)science.

QN06. A circular is a form of ______________

1. oral communication.
2. face-to-face communication.
3. group communication.
4. visual communication.

View Answer

(A)oral communication.

QN07. ______________ means giving a particular bias to the reality

1. abstracting.
2. slanting.
3. inferring.
4. information.

View Answer

(B)slanting.
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 QN08. Business letter must possess the quality of ______________

1. coherence.
2. incompleteness.
3. faultiness.
4. jargons.

View Answer

(A)coherence.

QN09. ______________ report can be denied at any time.

1. oral report.
2. written report.
3. business report.
4. formal report.

View Answer

(A)oral report.

QN10. ______________ reports are related to a single occasion or situation.

1. non-recurrent reports.
2. investigative reports.
3. special reports.
4. formal reports.

View Answer

(C)special reports.
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 QN11. EDP stands for ______________

1. enterpreneurial development programme.

2. electronic data processing.
3. electronic data passing.
4. electronic data patroning.

View Answer

(B)electronic data processing.

QN12. ______________ is something written after the letter is closed.

1. copy distribution.
2. enclosures.
3. postscripts.
4. reference.

View Answer

(C)postscripts.

QN13. The minimum number of members necessary for a meeting is called as

______________

1. quorum.
2. resolution.
3. proxy.
4. prospectus.

View Answer
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 (A)quorum.

QN14. E[ective communication can only be achieved when ______________

1. the audience is understood.

2. feedback is encouraged.
3. thoughts are organized.
4. systematic delivery of speech.

View Answer

(A)the audience is understood.

QN15. A motivated worker does not need much ______________

1. supervision.
2. encouragement.
3. advice.
4. suggestion.

View Answer

(A)supervision.

QN16. The downward communication \ow from

1. a subordinate to a superior.
2. a subordinate to a subordinate.
3. a superior to a superior.
4. a superior to a subordinate.

View Answer
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 (D)a superior to a subordinate.

QN17. Telephonic conversation is a

1. verbal communication.
2. non-verbal communication.
3. visual communication.
4. written.

View Answer

(B)non-verbal communication.

QN18. Salutation

1. comes above inside address.

2. begins at left hand margin of the letter.
3. comes at the end of the letter.
4. comes in body of the letter.

View Answer

(B)begins at left hand margin of the letter.

QN19. Physical Barriers to communication are ______________

1. time and distance.

2. interpretation of words.
3. denotations.
4. connotations.

View Answer
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 (A)time and distance.

QN20. Appropriate salutation for an application is ______________

1. My Dear Sir.
2. Sir.
3. Dear Sir.
4. Sir Mr. X.

View Answer

(B)Sir.

QN21. Subscription of a letter ______________

1. contains principal message.

2. contains name and address of the receiver.
3. contains name and address of the sender.
4. Place and date.

View Answer

(B)contains name and address of the receiver.

QN22. The usual forms of greetings used for unmarried women ______________

1. Mr.
2. Mrs.
3. Madam.
4. Gentlemen.
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 View Answer

(A)Mr.

QN23. ______________ is a more powerful agent of persuasion and control.

1. speaker.
2. receiver.
3. speech.
4. decoder.

View Answer

(A)speaker.

QN24. E[ective advice ______________

1. is both man-oriented & work oriented.

2. is given in the workers interest.
3. promotes understandings.
4. all the above.

View Answer

(D)all the above.

QN25. The reimbursement of expenses is generally made by the ______________

1. principal.
2. agent.
3. subordinate.
4. owner.
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 View Answer

(C)subordinate.

QN26. The o_cial record of the proceeding of a meeting is known as

______________

1. agenda.
2. minutes.
3. prospectus.
4. report.

View Answer

(A)agenda.

QN27. A concise and accurate record of the proceedings at a meeting is called

as ______________

1. resolution.
2. minutes.
3. invoice.
4. agenda

View Answer

(A)resolution.

QN28. Organization Theory is written by ______________

1. William Scott.
2. Newman & summer.
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 3. Matthews.
4. James.

View Answer

(A)William Scott.

QN29. Circular letter is meant for ______________

1. communication.
2. personal communication.
3. secret communication.
4. Informal communication.

View Answer

(A)communication.

QN30. CWO stands for ______________

1. cash with o[er.

2. cash with order.
3. cash with option.
4. cash with opinion.

View Answer

(B)cash with order.

QN31. ______________ reports are prepared and presented at regular and

prescribed intervals
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 1. periodic reports.
2. special reports.
3. informal reports.
4. non-periodical reports.

View Answer

(A)periodic reports.

QN32. ______________ should come as a logical conclusion to investigation and

analysis

1. recommendations.
2. suggestion.
3. inferences.
4. conclusions.

View Answer

(C)inferences.

QN33. ______________ system monitors and control physical processes.

1. process.
2. transaction.
3. operations.
4. o_ce automation.

View Answer

(A)process.
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 QN34. ______________ is an important element in all business letters

1. signature.
2. letter head.
3. salutation.
4. complimentary close.

View Answer

(C)salutation.

QN35. Language used in essay writing is ______________

1. simple.
2. di_cult.
3. concdential.
4. ambiguous.

View Answer

(A)simple.

QN36. Words that have more than one meaning are called as ______________

1. equivocal terms.
2. jargon.
3. trigger wards.
4. biased language.

View Answer

(A)equivocal terms.
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 QN37. ______________ channel of communication called the grapevine.

1. formal.
2. informal.
3. horizontal.
4. vertical.

View Answer

(B)informal.

QN38. Reports from the subordinates to the superiors take the form of

1. upward communication.
2. downward communication.
3. face-to-face communication.
4. visual communication.

View Answer

(A)upward communication.

QN39. Communication means ______________ information, feeling and thoughts,

with others.

1. to receive.
2. exchange of.
3. conveying.
4. all the above.

View Answer
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 (B)exchange of.

QN40. Audio-Visual communication is most suitable for mass ______________ and

mass ______________
1. publicity & education.
2. policies & political.
3. save & store.
4. Publicity & policies.

View Answer

(A)publicity & education.

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