SPC CC 2022

CITY GOVERNMENT OF SAN PABLO
Citizen’s Charter
2022 (1st Edition)
QMS-QMR-002 Rev 02 2022.02.28

City Government of San Pablo
CITIZEN’S CHARTER
2022 (1st Edition)
QMS-QMR-002 Rev 02 2022.02.28

TABLE OF CONTENTS
Part I
Page
Introduction .................................................................... 1
Messages.......................................................................... 2-3
Quality Policy……………………………………………………………….. 4
Vision and Mission .......................................................... 4
Pledge of Service Performance Commitment .................. 4
Our 15-Point Service Standards For Clients ..................... 5
Feedback and Redress Mechanisms
Redress and Feedback Mechanism................. 6-7

 Sample of an Evaluation/Feedback Form 8-9
Part II City Government Services
1. Economic Development
Office of the City Mayor Permits and Licensing Office...... 11-37

Office of the City Treasurer…………….....................….......... 38-58
Office of the City Assessor……………..………........................ 59-72
Office of the City Engineer…………………..……...................... 73-88
Office of the Building Official………………………………............ 89-109
Office of the City Planning and Development Coordinator 110-124
Office of the City Agriculturist…………………........................ 125-143
Office of the City Veterinarian……………………..................... 144-152
Office of the City Cooperative…………………....................... 153-165
Office of the City Tourism …………………….......................... 166-175
Local Economic Development and Investment ................
Promotions Office ....................................................... 176-179
2. Social Services
Office of the City Social Welfare and Development 181-229

Office of the City Mayor 230
Unit for the Senior Citizen’s Affair………............................ 231-237
Public Employment Service Office (PESO)…..................... 238-243
Office of City Health…………………………………………….......... 244-293
San Pablo City General Hospital……………………………......... 294-367
Office of the Local Civil Registrar……………………………........ 368-393
Office of the City Population………………………………........... 394-401
Office of the City General Services
Comprehensive Indigency Assistance Program ...... 402-404
City Disaster Risk Reduction and Management Office..... 405-420
City Traffic Management Office……………………………......... 421-429
Pamantasan ng Lungsod ng San Pablo………………............ 430-442
3. Environmental Management
Office of the City Environment & Natural Resources...... 444-452

Office of the City Solid Waste Management ................. 453-458
Office of the City Tourism Officer................................... 459-461
QMS-QMR-002 Rev 02 2022.02.28

4. Administrative System and Procedure
Office of the City Mayor..................................... 463-465

Records and Administrative Division 466-472
Zoning and Land Use Division 473-480
City Urban Development and Housing Office 481-488
Sports Division 489-490
Gender and Development Division 491-492
Office of the City Legal....................................... 493-498

Office of the City Administrator......................... 499-501
Office of the City Human Resource Management.... 502-517
Office of the City Budget.................................... 518-524
Office of the City Accountant............................. 525-535
Office of the City Librarian................................. 536-538
Office of the City General Services..................... 539-554
Office of the City Information....................... ..... 555-576
Barangay Affairs Division......................... ..... 577-580
Barangay Communication Center................. 581
Management Information System Office 582-587
Public Safety Assistance Force 588
5. Legislative Services
Office of the Sangguniang Panglunsod.............. 590-624
QMS-QMR-002 Rev 02 2022.02.28

Introduction
Republic Act No. 11032: An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services,
amending for the purpose Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007, and for Other
Purposes further redefines public service. This law gears towards removal of red tape thru the elimination of complicated
procedures in the government agencies provision of public service. RA 9485 provided a basis for our constituents to
demand integrity, accountability, proper management of public affairs and public property and the establishment of
effective practices like the adoption of simplified systems and procedures. Eleven (11) years after RA 9485, Republic Act
11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 was signed into law by
President Rodrigo R. Duterte. The new act aims to streamline the current systems and procedures of government
services. As the framers of the law would say, it is the re-engineering of government.
It is but important for every citizen to know the salient features of EODB. They will serve as an effective guide
in transacting with different government agencies and instrumentalities. Some of the features are:
1. The Coverage - Ease of Doing Business and Efficient Government Service Delivery (EODB EGSD) Act of 2018
applies to all government offices and agencies including local government units (LGUs), government-owned and/or
controlled corporations (GOCCs), and other government instrumentalities, whether located in the Philippines or abroad,
that provide services covering business and nonbusiness related transactions.
2. Purpose of the Law - It aims to establish efficient service delivery, prevent graft and corruption, reduce red
tape, and expedite business and non-business transactions in government. The Act also provides for rules, tools, and
mechanisms designed to improve frontline service efficiency and ensure customer satisfaction.
3. The New Citizen's/Service Charter – The service information should have a comprehensive and uniform
checklist of requirements; procedure to avail of the service; person/s responsible for each step; maximum time to
complete the process; document/s to be presented by the customer, amount of fees to be paid, if necessary; and
procedure for filing complaints.
4. Zero Contact Transaction - Except during preliminary assessment of the request and evaluation of the
sufficiency of submitted requirements, no government officer or employee shall have any contact with a customer.
Examples of which are physical interaction and phone conversations.
5. 3-7-20 Days Processing Time – The assigned officers or employees shall follow specific processing times for
client transactions. a. 3 Days for Simple Transactions b. 7 Days for Complex Transactions c. 20 days or Highly Technical
Application
6. Grant of Automatic Extension - An application or request shall be automatically extended if a government
office or agency fails to act on it, until or until such time a decision or resolution is rendered.
7. The Anti-Red Tape Authority (ARTA) - To ensure the attainment of the objectives of the EODB EGSD Act of
2018, the Authority was established, in coordination with the Civil Service Commission (CSC) and the Ease of Doing
Business and Anti-Red Tape Advisory Council, it shall conduct an information dissemination campaign in all LGUs and
national government agencies (NGAs) to inform them of the EODB EGSD Act amending Republic Act No. 9485 or the Anti-
Red Tape Act of 2007.
8. Anti-Red Tape Unit in the CSC - The CSC shall maintain an anti-red tape unit in its central and all its regional
offices, utilize Report Card Survey (RCS) findings for purposive and integrated government-wide human resource systems
and programs toward efficient delivery of government service as contemplated in the Act; and receive, review, hear, and
decide on complaints on erring government employees and officials and non-compliance with the provisions of the EODB
EGSD Act of 2018.
9. Violations and People Liable - Any person who performs or causes the performance of the following acts shall
be liable: a. Refusal to accept request and/or application with complete requirements without due cause; b. Imposition
of additional requirements other than those listed in the Citizen's Charter; c. Imposition of additional costs not reflected
in the Citizen's Charter; d. Failure to give the applicant or requesting party a written notice on the disapproval of an
application/request; e. Failure to render government services within the prescribed processing time on any application
without due cause; f. Failure to attend to applicants who are within the premises of the office or agency concerned prior
to the end of official working hours and during lunch break; g. Failure or refusal to issue official receipts; and h. Fixing
and/or collusion with fixers in consideration of economic and/or other gain or advantage.
As enumerated above, the new Citizen/Service Charter is the listing of service information of each agency. Based
on the JMC 2019 – 001 or IRR of EODB, a Citizen’ Charter Handbook shall be created by each Agency that will serve as
the benchmark of its clients in availing services within the bureaucracy, thus this Citizen’ Charter Handbook Edition: 2022,
1st Edition of the City Government of San Pablo was created.
QMS-QMR-002 Rev 02 2022.02.28 1

Republic of the Philippines
OFFICE OF THE CITY MAYOR
City of San Pablo
Province of Laguna
MESSAGE
First and foremost quality service has to be delivered

without delay, without excuses. It is only befitting that service
with heart, with all compassion be accorded by every public
servant to every constituent especially in this time of crisis
brought about by the worldwide pandemic.
Let us always welcome our partners from the private

sector in our pursuit for the best service delivery at all times without any mental reservations.
The Citizen’s Charter has become the yardstick whether we have met the mark of the
best service we have delivered or not.
It has become my fulfillment that my constituents find satisfaction in what we do to

serve them well. When aspirations, goals and dreams are realized they become legacy that
brings forth not only productivity but more so progress, not only in the community but to the
society as well.
LORETO S. AMANTE
City Mayor
QMS-QMR-002 Rev 02 2022.02.28 2

Republika ng Pilipinas
OFFICE OF THE VICE MAYOR
CITY OF SAN PABLO
MESSAGE
The City Government of San Pablo Citizen’s

Charter defines the efficient and effective
processes in the provision of quality service to its
customers – the constituents and stakeholders.
The updating of the citizens’ charter to comply
with the global benchmark
for quality management or ISO, is a milestone move to further improve
the services of the city government to satisfy the needs and expectations
of its customers.
With competent, dedicated and united employees and leaders, we can

give our best service to our constituents and stakeholders at all times.
Vice Mayor Justin Colago
QMS-QMR-002 Rev 02 2022.02.28 3

I. QUALITY POLICY
We, the City Government of San Pablo, the City of Seven Lakes – Premier Tourist
Destination, Commerce, Light Industrial and Education hub in CALABARZON, committed
to good governance and sustainable development for the delivery of quality services that
will satisfy our customers, constituents and all interested stakeholders to the best of our
abilities and resources.
We commit ourselves to continually improve and make all the processes easier
in the management system at all times for the attainment of the ultimate goal of the
government.
II. VISION
San Pablo, the City of Seven Lakes – Premier tourist destination, light industrial
and education hub in CALABARZON, committed to good governance and sustainable
development.
III. MISSION
To uplift quality of life of San Pableños through effective and efficient delivery of
public service in partnership with the private sector.
IV. SERVICE PLEDGE
We, the officials and employees of the City Government of San Pablo commit to:
Assist every client and visitors with utmost courtesy and smile.
Monitor our own ranks to ensure that services are delivered efficiently.
Adequate care shall be accorded to Senior Citizens, pregnant women, children and Persons
with Special Needs that comes our door.
Nurture each day as a gift of opportunity to serve others.
Trustworthiness shall be the essence of our service standards.
Ensure happy clients by addressing service delays with explanations.
To all this we pledge and commit, keeping in mind that we are at all times accountable to
the people that we serve.
QMS-QMR-002 Rev 02 2022.02.28 4

OUR 15-POINT SERVICE STANDARD FOR CLIENTS
1. When we go to work, we will come in complete uniform and display our identification cards.
2. We will greet our clients with a sincere smile.
3. When you enter our office premises, we will introduce ourselves to you so that you can address us back
in an appropriate manner.
4. We will attend our clients’ inquiries within three (3) minutes.
5. Appropriate action will immediately follow your queries and you will be referred accordingly.
6. We will make you comfortable inside our facilities while you wait for your service request.
7. Express/special lanes are provided for Senior Citizens, pregnant women and People With Disabilities.
8. We will teach the clients, needed requirements that can expedite their service request.
9. We will promptly return your denied request and explain to you the reason for such, which in turn will
allow us to reprocess it.
10. Our service stations will be properly labeled that will include our organizational chart and service flow
chart.
11. Directional signs will be displayed conspicuously as guide so that you can establish familiarity with our
work place.
12. Public Assistance Complaints Desk (PACD) is at your service in strategic locations.
13. An information and hotline service is available 24/7 for anyone who has queries.
14. No noon-break policy is followed and we are to serve beyond office hours if needed.
15. A satisfied client is our happiness in the government service.
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REDRESS AND FEEDBACK MECHANISM
We, at the City Government of San Pablo, as public servants, have pledged to perform our duties and
responsibilities with utmost honesty, respect, diligence and courtesy. It is our desire to provide client service with
outmost standards, from the moment you come into our office until you have secured your needs.
If, at any time during the course of your business transactions, you feel that you have not been served
accordingly, please feel free to take the necessary course of actions as follows:
1) Approach the Officer-in-Charge at the Public Assistance Complaints Desk (PACD) situated at the
lobby of the One Stop Processing Center or at the 2nd Floor Lobby of the New Governance Building
for verbal complaints/queries.
2) File a written formal complaint addressed to:
The City Human Resource Management Officer

Office of the City Human Resource Management Office
HR Building, City Hall Cmpd. Trese Martirez St. San Pablo City 4000
or drop the complaint in the Complaint/Survey Drop Box located at the One Stop Processing Center
or in any various offices in the city.
3) Accomplish the Client Feedback Form to be given to you by employees in each office from which
you transacted business.
4) Accomplish the Evaluation Form and write down your comments and suggestions aimed at improving
further our services.
In the course of our duty, some areas may be needing improvement, and we intend on a continuing basis
to give better quality service. In connection with these, you are encouraged to put in your comments, suggestions,
and remarks aimed at improving policies and guidelines, service procedures, knowledge, skills and attitudes of
our employees.
The Evaluation Form will help us monitor the performance of each employee within the agency. Kindly
drop the accomplished form at the Survey Drop Box located in the lobby/entrance of each office.
Do trust us that every comment/complaint/evaluation will be confidential in nature. But in the event that
you decide to leave a contact number or name and address, expect an immediate response from the office
concerned within 5-10 days of receipt of complaints/comments, depending on the gravity of offense or misconduct
in the course of duty of our employees/officials.
Lastly, if we had served you well; a commendation or papuri for our employees will be appreciated as
this will serve as an inspiration to each Lingkod Bayan to continually perform our duties to the highest level of
standards.
It is an honor on our part to be of service to you, and THANK YOU for always helping us improve the
quality of our services.
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INSTITUTED MEASURES TO IMPLEMENT THE ANTI-RED TAPE LAW
I. Public Assistance Complaints Desk (PACD) will be set up at the following accessible places:
1. One Stop Processing Center

2. Lobby Area 2nd Floor, New Governance Bldg.
3. Lobby Area, 2nd Floor, San Pablo City Shopping Mall and Public Market
4. Lobby Area, Ground Floor, Old Capitol Bldg. (near entrance of City Treasurer Office)
5. Lobby Area, Ground Floor, HR Building
II. The City Human Resource Management Officer shall designate and assign an employee/s as the
Complaint Officer/s of the week at every Public Assistance Complaints Desk (PACD) from 8:00a.m. to
5:00p.m.
III. Complaint/s and Feedback shall be submitted as soon as they are received by the Complaint Officer to
the City Government Disciplinary Committee (CGDC) for investigation and study of the complaint.
IV. CGDC shall recommend an appropriate action and be indorsed to the Office of the City Mayor for the
ORDER and implementation of the decision.
V. Action taken by the City Mayor shall be given or furnished to the complainant/s and the Civil Service
Commission. The same shall also be forwarded to the Office of the Ombudsman if necessary or as
mandated under the law.
The COMPLAINT SHEET and ACTION FORM available at all times at the Public Assistance Complaints
Desk (PACD) shall be accomplished in triplicate copies.
QMS-QMR-002 Rev 02 2022.02.28 7

QUALITY MANAGEMENT SYSTEM OFFICE
Client Feedback Form
Name of Client/Pangalan ng kliyente(Optional)________________________________________

E-mail Address:________________________________________________________________
Contact No:(Optional)____________________________________________________________
Transaction Date/Petsa ng Transaksyon:________________________Time/Oras:____________
Name of Employee/Pangalan ng Empleyado (Optional)__________________________________
Service Availed/Serbisyong Natanggap:______________________________________________
______________________________________________________________________________
Please put an (X) to your answer./Mangyaring lagyan po ng ekis (X) ang inyong sagot.
Quality of Service/Kalidad ng Serbisyo

Courteousness/
Pagiging (5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
Magalang
Promptness/Bilis
(5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
ng Serbisyo
Knowledge and
Ability/Kaalaman
at kakayahan sa (5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
Pagbibigay
Serbisyo
Facilities/Mga Kagamitan sa Pagtanggap
Comfort/
Kaginhawahan
Cleanliness/
Kalinisan
Sufficiency/Sapat
(Pasilidad/
Kagamitan)
Other Comments, Inputs and Suggestions/Iba pang Kuru-kuro:

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Important Reminder: The contents shall be kept confidential and shall be for internal use/evaluation
only.Mahalagang Paalala: Ang nilalaman ng kasulatang ito ay pananatilihing lihim o gagamitin
lamang ng kinauukulan sa pagsukat o pagtimbang ng serbisyong natanggap.
QFM-QMR-002
QMS-QMR-002 Rev 02 2022.02.28 8

San Pablo City
COMPLAINT/ COMMENT SHEET
Date: Control No.
Complaint/Comment: (Please use separate sheet if space provided is inadequate)
__________________________________________________________________________
Signature over Printed Name of the Complainant
__________________________________________________________________________
Address of the Complainant
_________________________________________________________________________
Contact Number(s)
Against: Date Received: Received by Complaint REMARKS

Officer:
__________________ __________
Name of Employee/s _______________________
Time Received: Signature over Printed Name
________________ ______________________
Office __________ Office
QMS-QMR-002 Rev 02 2022.02.28 9

ECONOMIC
DEVELOPMENT
QMS-QMR-002 Rev 02 2022.02.28 10
1) ISSUANCE OF MAYOR'S PERMIT FOR BUSINESS PERMIT RENEWAL
Document issued to taxpayers with existing Mayor’s Permit to legally operate businesses in the City of San Pablo.
Office or Division City Mayor's Office - BPLO

Classification G2B - Government to Business
Type of Transaction Simple
Who may avail: Taxpayers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Filled–out Unified Business Permit Application Form Window No.1 Business Permits and Licensing Division
2. Barangay Business Clearance (1 original copy) Window No.1 Business Permits and Licensing Division
3. Financial Statement/ Income Tax Return/ Statement of Gross Sales/Receipts Taxpayer
of the previous year (1 photocopy)
4. Previous Year’s Mayor’s Permit Taxpayer
5. Market Clearance if Market Stall Holder (1 original copy) Market Division (CTO)
6. Environmental Clearance (CENRO) Window No. 1 (Backroom Operation)
7. Zoning Clearance Window No. 1 (Backroom Operation)
8. Sanitary Permit and Health Certificate Window No. 1 (Backroom Operation)
9. Annual Building Inspection Certificate (OBO) Window No. 1 (Backroom Operation)
10. Fire Safety Inspection Certificate (FSIC) Window No. 1 (Backroom Operation)
11. Official Receipt (OR)of Payment (CTO) Cash Receipts Division (CTO)
12. Installation of CCTV Camera and Surveillance System (with Compliance Inspection Form (BPLO)
gross/sales/receipts of 300,000.00 and up)
13. Photocopy of secondary license, permits and clearances from NGA’s for Taxpayer
specific line of business to be submitted within 30 days from date of released
of Mayor’s Permit
QMS-QMR-002 Rev 02 2022.02.28 11

14. If transacted by a representative: Original copy of authorization letter and Taxpayer
photocopy of valid ID’s of owner and representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Secure and submit the Receive, Review, Assess, None 1hour and 30 minutes Licensing Officer II - City
accomplished unified Encode, Issue tax order Mayor's Office - BPLO,
business permit application payment (TOP) Licensing Officer I - City
form and the complete Mayor's Office - BPLO,
documentary requirements at Security Guard I - City Mayor's
Window No. 1 Business Office - BPLO, Administrative
Permit Licensing Division Aide I - City Mayor's Office -
BPLO, Traffic Aide I - City
Mayor's Office - CTMO, Social
Welfare Assistant - City Social
Welfare and Development
Office
2. Secure Queuing Number Issue Queuing Number, None 30 minutes Security Guard I - City Mayor's
(Payment) at the Public Accept/receive payment and Office - BPLO, Local Treasury
Assistance and Complaint issue Official Receipt (OR) Operations Officer IV - City
Desk and proceed to Window Treasurer's Office, Traffic Aide
No. 4 Cash Receipts Division I - City Mayor's Office - CTMO
for payment of business
taxes, fees and other charges
QMS-QMR-002 Rev 02 2022.02.28 12

3. Submit the Official Receipts Print, Approve, Sign and None 30 minutes Licensing Officer IV - City
(OR) and the complete Release the Mayor’s Permit, Mayor's Office - BPLO,
documentary requirements at BIN Year Sticker Licensing Officer III - City
Window No. 1 BPLD Mayor's Office - BPLO,
Assessment Clerk I - City
Mayor's Office - BPLO,
Administrative Aide III - City
Security Guard I - City Mayor's
Office - BPLO, Administrative
Aide IV - City Mayor's Office -
BPLO, Administrative Aide IV -
City Planning and
Development Office
TOTAL 0.00 2hours and 30 minutes
QMS-QMR-002 Rev 02 2022.02.28 13

2) ISSUANCE OF MAYOR'S PERMIT FOR ONLINE BUSINESS PERMIT RENEWAL
Document issued to taxpayers with existing Mayor’s Permit to legally operate businesses in the City of San Pablo.

1. Online filled-out Unified Business Permit Application Form LGU website: www.sanpablocitymis.com
3. Financial Statement/ Income Tax Return/ Statement of Gross Sales/Receipts Taxpayer
of the previous year (scanned copy)
4. Previous year’s Mayor’s Permit (scanned copy) Taxpayer
5. Market Clearance if Stall Holder (scanned copy) Market Division, City Treasurer’s Office
9. Annual Building Inspection Certificate (OBO) Window No. 1 (Backroom Operation)
11. Official Receipt (OR) of Payment (CTO) Cash Receipts Division (CTO)
12. Installation of CCTV Camera and Surveillance System (with gross/ Compliance Inspection Form (BPLO)
sales/receipts of 300,000.00 and up) (?)
13. Photocopy of secondary license, permits and clearances from NGA’s Taxpayer
specific line of business to be submitted within 30 days from date of released
of Mayor’s Permit
QMS-QMR-002 Rev 02 2022.02.28 14

14. If transacted by a representative: Original copy of authorization letter and Taxpayer
1. Receive and Process Online Receive, acknowledge, print, None 1hour and 30 minutes Licensing Officer II - City
Application Form. Submit the review, assess, encode, issue Mayor's Office - BPLO,
accomplished digital unified tax order payment (TOP) Licensing Officer I - City
business permit application Mayor's Office - BPLO,
form with attachment of Administrative Aide I - City
scanned copies of documents Mayor's Office - BPLO, Local
at the LGU website: Treasury Operations Officer IV
www.sanpablocitymis.com - City Treasurer's Office,
Social Welfare Assistant - City
Social Welfare and
Development Office
2. Pay online or proceed to Accept payment and issue None 30 minutes Local Treasury Operations
Window No. 4 Cash Receipts Official Receipt (OR) Officer IV - City Treasurer's
Division for payment of Office
business taxes, fees and other
charges when notified
QMS-QMR-002 Rev 02 2022.02.28 15

(OR) and the complete Release the Mayor’s Permit Mayor's Office - BPLO,
documentary requirements at Licensing Officer III - City
Window No. 1 BPLD Mayor's Office - BPLO,
City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 16

3) ISSUANCE OF MAYOR'S PERMIT FOR NEW BUSINESS REGISTRATION
Document issued to taxpayers to legally operate businesses in the City of San Pablo.

1. Filled–out Unified Business Permit Application Form Window No.1 Business Permits and Licensing Division
2. 1 photocopy of: DTI Business Name Registration (if sole proprietor); SEC Department of Trade and Industry (DTI); Securities and Exchange
Registration and Articles of Partnership/Incorporation (if partnership or Commission (SEC); Cooperative Development Authority (CDA)
corporation); CDA Registration and Articles of Cooperation (if cooperative)
3. Contract of lease and lessor Mayor’s Permit if place of business is rented Applicant
(1 photocopy)
4. Business Capitalization Applicant
5. Barangay Business Clearance (1 original copy) Window No. 1 Business Permits and Licensing Division
6. Location of Business (Sketch/Map) Applicant
7. Market Clearance if Stall Holder (1 original copy) Market Division, City Treasurer’s Office
8. Occupancy Permit Office of the Building Official (OBO)
13. Certificate of Seminar (CSWMO) Window No. 1 (Backroom Operation)
QMS-QMR-002 Rev 02 2022.02.28 17

14. Certificate Tax Exemption Applicant
15. Installation of CCTV Camera and Surveillance System (with capitalization Compliance Inspection Form (BPLO)
of more than 150,000.00)
16. Photocopy of secondary license, permit and clearances if expired from Applicant
NGA’s for specific line of business to be submitted within 30 days from
release of Mayor’s Permit
17. If transacted by a representative: Originalcopy of authorization letter and Applicant
1. Secure and submit the Receive, review, assess, None 1hour and 30 minutes Licensing Officer II - City
accomplished unified encode, issue tax order of Mayor's Office - BPLO,
business permit application payment (TOP) Licensing Officer I - City
form and the complete Mayor's Office - BPLO,
documentary requirements at Security Guard I - City Mayor's
Window No. 1 Business Office - BPLO, Administrative
Permits and Licensing Aide I - City Mayor's Office -
Division BPLO, Local Treasury
Operations Officer IV - City
Treasurer's Office, Traffic Aide
I - City Mayor's Office - CTMO,
Social Welfare and
Development Office
(Payment) at the Public accept/receive payment and Office - BPLO, Local Treasury
Assistance and Complaint issue Official Receipt (OR) Operations Officer IV - City
for payment of business
taxes, fees and other charges
QMS-QMR-002 Rev 02 2022.02.28 18

(OR) and the documentary Release of Mayor’s Permit Mayor's Office - BPLO,
requirements at Window No 1 and Business Identification Licensing Officer III - City
BPLD Plate Mayor's Office - BPLO,
City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 19

4) ISSUANCE OF MAYOR'S PERMIT FOR NEW ONLINE BUSINESS REGISTRATION
Document issued to taxpayers to legally operate businesses in the City of San Pablo.

1. Online filled–out Unified Business Permit Application Form LGU website: www.sanpablocitymis.com
2. Scanned copy of DTI Business Name Registration (if sole proprietor); SEC Department of Trade and Industry (DTI); Securities and Exchange
Registration and Articles of Partnership/Incorporation (if partnership or Commission (SEC); Cooperative Development Authority (CDA)
corporation) or CDA Registration and Articles of Cooperation (if cooperative)
3. Contract of lease and lessor Mayor’s Permit if place of business is rented Applicant
(scanned copy)
4. Business Capitalization Applicant
6. Location of Business -Sketch/Map (scanned copy) Applicant
7. Market Clearance If Stall Holder (scanned copy) Market Division, City Treasurer’s Office
8. Occupancy Permit (scanned copy) Office of the Building Official (OBO)
13. Certificate of Seminar (CSWMO) Window No. 1 (Backroom Operation)
QMS-QMR-002 Rev 02 2022.02.28 20

14. Certificate of any Tax Exemption (scanned copy) Applicant
15. Installation of CCTV Camera and Surveillance System (with capitalization Compliance Inspection Form (BPLO)
of 150,000.00 and up)
16. Secondary license, permit and clearances if expired from NGA’s for Applicant
specific line of business to be submitted within 30 days from release of
Mayor’s Permit (scanned copy)
17. If transacted by a Representative: Original Copy of Authorization Letter Applicant
and Photocopy of Valid ID’s of Owner and Representative (scanned copy)
1. Receive and Process Online Receive, acknowledge, print, None 1hour and 30 minutes Licensing Officer II - City
Application Form. Submit the review, assess, encode, issue Mayor's Office - BPLO,
accomplished digital unified tax order payment (TOP) Licensing Officer I - City
business permit application Mayor's Office - BPLO,
form with attachment of Security Guard I - City Mayor's
scanned copies of documents Office - BPLO, Administrative
at the LGU website: Aide I - City Mayor's Office -
www.sanpablocitymis.com BPLO, Local Treasury
Operations Officer IV - City
Treasurer's Office, Traffic Aide
I - City Mayor's Office - CTMO,
Social Welfare and
Development Office
2. Pay online or proceed to Accept payment and issue None 30 minutes Local Treasury Operations
Window No. 4 Cash Receipts Official Receipt (OR) Officer IV - City Treasurer's
Division for payment of Office
business taxes, fees and other
charges when notified
QMS-QMR-002 Rev 02 2022.02.28 21

documentary requirements at and Business Identification Licensing Officer III - City
Window No. 1 BPLD Plate Mayor's Office - BPLO,
City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 22

5) ISSUANCE OF TRICYCLE FRANCHISE AND MAYOR'S PERMIT FOR TRICYCLE OPERATORS (NEW/RENEWAL)
Document issued to tricycle operators to legally operate Motorized Tricycle for Hire in the City of San Pablo.

1. Accomplished and duly notarized Tricycle Franchise Application/Petition City Traffic Management Office
Form
2. Duly Approved Unified Clearance Form City Traffic Management Office
3. Voter’s Certification/ID (1 photocopy) COMELEC
4. Police Clearance of Driver (1 original copy) PNP-SPC Station
5. LTO Certification of Registration (CR) and Official Receipt (OR) and/or proof Applicant/Operator
of ownership of tricycle (1 photocopy)
6. Insurance Policy/Certificate of Coverage (photocopy) Applicant/Operator
7. Professional Driver’s License with Restriction Code (1 photocopy) Applicant/Operator
8. Community Tax Certificate (1 photo Copy) City Treasurer’s Office, Barangay Hall
9. TODA Certificate of Membership (1 photocopy) TODA Affiliation
10. Notarized Dropping Form (Change of Ownership/Change of Motorcycle
Unit)
11. Notarized Deed of Sale (Change of Ownership)
QMS-QMR-002 Rev 02 2022.02.28 23

1. Submit the accomplished Receive, review, encode, None 1hour Administrative Aide III - City
and notarized Tricycle assess and issue tax order Mayor's Office - BPLO,
Franchise Application/Petition payment (TOP) Administrative Aide I - City
Form, duly approved Unified Mayor's Office - BPLO, Social
Clearance Form and complete Welfare Assistant - City Social
documentary requirements at Welfare and Development
BPLD Tricycle Permit Counter Office
2. A.) NEW APPLICATION: Issue Queuing Number, 1,196.30 30 minutes Security Guard I - City Mayor's
Secure Queuing Number Accept/Receive Payment and Office - BPLO, Local Treasury
(Payment) at the Public Issue Official Receipt (OR); Operations Officer IV - City
Assistance and Complaint Fees to be paid: Mayor’s Treasurer's Office, Traffic Aide
Desk and proceed to window Permit - 385.00; Franchise Tax I - City Mayor's Office - CTMO
No. 4 Cash Receipts Division - 110.00; Health/S.S.F. - 63.80;
for payment of fees and other Sticker- Color Coding - 55.00;
charges Docket Fee - 27.50; Filing Fee
- 110.00; Tin Plate - 330.00;
Registration Fee - 15.00;
Sticker for Garbage - 50.00;
Garbage Fee - 50.00; Total -
1,196.30; Seminar Fee: New
Applicant - 300.00; Violator -
500.00
QMS-QMR-002 Rev 02 2022.02.28 24

2. B.) RENEWAL: Secure Issue Queuing Number, 718.00 30 minutes Security Guard I - City Mayor's
Queuing Number (Payment) at Accept/Receive Payment and Office - BPLO, Local Treasury
the Public Assistance and Issue Official Receipt (OR): Operations Officer IV - City
Complaint Desk and proceed Fees to be paid: Mayor’s Treasurer's Office, Traffic Aide
to window No. 4 Cash Permit - 385.00; Franchise Tax I - City Mayor's Office - CTMO
Receipts Division for payment - 110.00; Health/S.S.F. - 63.80;
of fees and other charges Sticker- Color Coding - 55.00;
Docket Fee - 27.50; Annual
Filling Fee - 27.50; Garbage
Fee - 50.00; Total- 718.00; In
case of late renewal/payment
subject to 50% penalty, 25%
surcharge and 1% monthly
interest.
documentary requirements at and Tricycle Franchise Licensing Officer III - City
BPLD Tricycle Permit Counter Mayor's Office - BPLO,
for printing and issuance of Assessment Clerk I - City
Mayor’s Permit and Tricycle Mayor's Office - BPLO,
Franchise Administrative Aide III - City
City Planning and
Development Office
TOTAL 1,914.30 2hours and 30 minutes
QMS-QMR-002 Rev 02 2022.02.28 25

6) CONDUCTS ACTUAL INSPECTION OF BUSINESS ESTABLISHMENT
Ocular inspections are conducted to determine and monitor the compliance of Business Establishments to the
existing city ordinances, laws, rules and regulation. Also to detect illegal business operation.

1. Presentation of Original Copy of Mayor’s Permit Taxpayer
1. Present Original Copy of Check and verify the Mayor’s None 5 minutes Licensing Officer III - City
Mayor’s Permit Permit Mayor's Office - BPLO,
Licensing Officer II - City
Licensing Officer I - City
Aide IV - City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 26

2. If no permit, sign and Issue Apprehension Notice None 5 minutes Licensing Officer III - City
receive of Apprehension Mayor's Office - BPLO,
Notice Licensing Officer II - City
Development Office
TOTAL 0.00 10 minutes
QMS-QMR-002 Rev 02 2022.02.28 27

7) ISSUANCE OF CERTIFICATION AND APPROVAL OF OFFICIAL REQUESTS
Document requested by taxpayers, National, and Local Government Agencies, Private Institutions and concerned
individuals for verification of pertinent data and information.

Classification G2B - Government to Business, G2C - Government to Client, G2G - Government to Government
Who may avail: Requesting Party
1. Letter Request (1 original copy) Requesting Party
1. Submit the letter request to Receive the request, None 30 minutes Licensing Officer II - City
Window No. 1 Business Processing of data and Mayor's Office - BPLO,
Permits and Licensing information, Printing of Licensing Officer I - City
Division Certification Mayor's Office - BPLO,
Aide I - City Mayor's Office -
BPLO, Social Welfare
Assistant - City Social Welfare
and Development Office
QMS-QMR-002 Rev 02 2022.02.28 28

2. Receive the requested Approve, Sign and Release of None 15 minutes Licensing Officer IV - City
documents requested documents Mayor's Office - BPLO,
Licensing Officer III - City
Development Office
QMS-QMR-002 Rev 02 2022.02.28 29

8) ISSUANCE OF SPECIAL MAYOR'S PERMIT
Document issued to applicants who will conduct activities, events and undertakings for a short period of time.

1. Letter of Intent (1 original copy) Applicant/Client
2. Barangay Clearance (1 original copy) Barangay Hall
3. Official Receipt (1 original copy) Window 4 Cash Receipts Division, City Treasurer’s Office
1. Submit the documents at Receive, Review, Assess, None 30 minutes Licensing Officer II - City
Window No. 1 BPLD Issue tax order payment (TOP) Mayor's Office - BPLO,
Administrative Aide I - City
Mayor's Office - BPLO, Local
Treasury Operations Officer IV
- City Treasurer's Office,
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 30

(Payment) from the Public Accept and Receive Payment Office - BPLO, Local Treasury
Assistance and Complaint Operations Officer IV - City
No. 4 for payment of Special I - City Mayor's Office - CTMO
Permit
3. After payment submit the Print, Approve, Sign and None 10 minutes Licensing Officer IV - City
documents and Official Release of Special Mayor’s Mayor's Office - BPLO,
Receipt (OR) at Window No. 1 Permit Licensing Officer III - City
Business Permits and Mayor's Office - BPLO,
Licensing Division (BPLD) Administrative Aide III - City
City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 31

9) AMMENDMENT OF DATA INFORMATION IN THE BUSINESS/MAYOR'S PERMIT/TRICYCLE FRANCHISE AND
MAYOR'S PERMIT FOR TRICYCLE OPERATORS
Process involving amending data/information in their issued Business/Mayor’s Permit/Tricycle Franchise and
Mayor’s Permit for Tricycle Operators

1. Copy of request slip (1 original copy) Window No.1 Business Permits and Licensing Division
2. Copy of Mayor’s Permit/Franchise (1 original copy) Applicant/Permit Holder
3. Copy of Official Receipt (presentation of original copy) Window No. 4 Cash Receipts Division, CTO
4. a. Transfer of ownership: If sole proprietor Deed of Sale or Extra Judicial Applicant/Permit Holder
Settlement with Waiver of Rights or Deed of Transfer and DTI Registration of
new owner (1 photocopy); If Partnership/Corporation/Cooperative, Board
Resolution, SEC/CDA Registration and Articles of Incorporation/Cooperation
of thenew owner (1 photocopy) b. Transfer of Owner’s/Business address:
Barangay Clearance (1 original copy) c. If rented, Lease of Contract (1
photocopy)
5. If represented: Sole proprietor - Authorization letter and ID’s of authorized Applicant/Permit Holder
representative and Permitee (1 photocopy); If
Partnership/Corporation/Cooperative – Board Resolution/Secretary Certificate
relative to the request and the authorized representative (1 photocopy)
QMS-QMR-002 Rev 02 2022.02.28 32

1. Secure and accomplish Issue request slip None 1 minute Administrative Aide III - City
request slip at Window No. 1 Mayor's Office - BPLO
BPLD
2. Submit the accomplished Receive, Review and Issue None 4 minutes Licensing Officer II - City
request slip together with the Order of Payment Mayor's Office - BPLO,
required documents at Licensing Officer I - City
Window No. 1 BPLD Mayor's Office - BPLO
3. Secure Queuing Number Issue Queuing Number, 150.00 10 minutes Security Guard I - City Mayor's
(Payment) from the Public Accept Payment and Issue Office - BPLO, Local Treasury
Assistance and Complaint Official Receipt Operations Officer IV - City
for payment
4. After payment, proceed to 4. After payment, proceed to None 15 minutes Licensing Officer IV - City
Window No. 1 BPLD for Window No. 1 BPLD for Mayor's Office - BPLO,
approval and issuance of approval and issuance of Licensing Officer III - City
amended Mayor’s Permit amended Mayor’s Permit Mayor's Office - BPLO,
BPLO, Administrative Aide I -
City Mayor's Office - BPLO,
Administrative Aide IV - City
Planning and Development
Office, Social Welfare
Assistant - City Social Welfare
QMS-QMR-002 Rev 02 2022.02.28 33

10) APPROVAL OF CERTIFIED TRUE/MACHINE COPY OF MAYOR'S PERMIT FOR BUSINESS AND MAYOR'S
PERMIT FOR TRICYCLE FOR HIRE
Certified Xerox/Machine Copy of the original copy of Mayor’s Permit issued to taxpayers to be used for official and
legal transactions

Who may avail: Taxpayer
1. Copy of request slip Intent (1 original copy) Window No.1 Business Permits and Licensing Division
2. Copy of Mayor’s Permit (1 original copy and photocopy for authentication) Taxpayer
1. Secure and fill-out request Issue request slip None 1 minute Administrative Aide III - City
slip Mayor's Office - BPLO,
Office - BPLO
2. Submit the accomplished Receive, review and issue None 4 minutes Licensing Officer II - City
request slip at Window No.1 order of payment Mayor's Office - BPLO,
BPLD Licensing Officer I - City
Mayor's Office - BPLO
QMS-QMR-002 Rev 02 2022.02.28 34

3. Secure Queuing Number Issue Queuing Number, 50.00 10 minutes Security Guard I - City Mayor's
(Payment) from the Public Accept payment and Issue Office - BPLO, Local Treasury
Assistance and Complaint Official Receipt (OR) Operations Officer IV - City
no.4 Cash Receipts Division I - City Mayor's Office - CTMO
for payment
4. After payment proceed to Processing, Approve, Sign None 10 minutes Licensing Officer IV - City
Window No.1 BPLD for and Release of authenticated Mayor's Office - BPLO,
authentication of Photo Copy photo copy of Mayor’s Permit Licensing Officer III - City
of Mayor’s Permit Mayor's Office - BPLO,
Mayor's Office - BPLO, Social
Office
QMS-QMR-002 Rev 02 2022.02.28 35

11) APPROVAL OF RETIREMENT OF BUSINESS
Upon Stoppage/Cessation of business the holder of Mayor’s Permit shall accomplish and submit application for
business retirement, any tax due shall first be paid before any business or undertaking is fully terminated and to be
considered as officially retired.

1. Application form for Retirement (2 original copies) Window No.1 Business Permits and Licensing Division
2. Copy of Mayor’s Permit (1 original copy) Taxpayer
3. Business Identification Number Plate Taxpayer
4. Business Certification of Closure Business (1 original copy) Brgy. Hall (Place of Business)
5. If Corporation, Partnership, Cooperative: Board Resolution and Secretary’s Taxpayer
Certificate of Business retirement (1 photocopy)
1. Secure and accomplish Issue application form None 1 minute Administrative Aide III - City
application form for retirement Mayor's Office - BPLO,
of Business Security Guard I - City Mayor's
Office - BPLO
QMS-QMR-002 Rev 02 2022.02.28 36

2. Submit the accomplished Receive, review and inform None 4 minutes Licensing Officer II - City
application form for retirement taxpayer of the schedule of Mayor's Office - BPLO,
at Window no. 1 BPLD inspection Licensing Officer I - City
Development Office
3. After Inspection proceed to Issue Order of Payment None 5 minutes Local Treasury Operations
Window No. 3 Examiner Officer IV - City Treasurer's
Division for order of payment Office
(Payment) from the Public Accept payment and Issue Office - BPLO, Local Treasury
Assistance and Complaint Official Receipt (OR) Operations Officer IV - City
for payment
5. After payment proceed to Approval of Retirement, None 5 minutes Licensing Officer IV - City
Window No. 1 BPLD for Release of approved Business Mayor's Office - BPLO,
approval of retirement of retirement Licensing Officer III - City
Business Mayor's Office - BPLO,
Mayor's Office - BPLO
QMS-QMR-002 Rev 02 2022.02.28 37
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1) Issuance of Community Tax Certificate (Cedula)
Every inhabitant of the Philippines eighteen (18) years of age or over who has been regularly employed on a wage
or salary basis or who is engaged in business or occupation or who owns real property are liable to community tax.
Office or Division City Treasurer's Office

Classification G2C - Government to Client
Who may avail: General Public ; Eighteen (18) years of age and above
Must be eighteen (18) years of age or above
(1) Secure and fill-out legibly Issuance of Community Tax 5.00 10 minutes Local Treasury Operations
and correctly Personal Data Certificate Officer IV - City Treasurer's
Sheet and present to the Office
assigned personnel said sheet
and pay fees after affixing
signature and thumbmark at
the certificate.
QMS-QMR-002 Rev 02 2022.02.28 38

2) Payment of Real Property Taxes
There is hereby levied an annual ad valorem tax at the rate of one percent (!%) of the assessed value of real
property such as lands, buildings, machinery and other improvements affixed or attached to real property located
in this city and an additional levy of one percent (1%) tax on the assessed value of real property for the Special
Education Fund (SEF). Realty tax must be paid on or before March 31 yearly to avoid penalty of two percent (2%)
interest per month on the unpaid amount or fraction thereof but total amount shall not exceed thirty six (36)
months.

Who may avail: Property owners / Taxpayer
(1) Latest real property tax declaration (1 photocopy) Property owner / City Assessor's Office
(2) Latest real property tax payment / official receipt (1 original copy) Property owner / Taxpayer
(3) Notice of tax delinquencies issued by the CTO-Land Tax Division (1 Window no. 5, Land Tax Division
original copy)
(1) Presents the requirements Issue Real Property Tax Order None 20 minutes Local Treasury Operations
for verification, computation of Payment if all required Officer IV - City Treasurer's
and issuance of Tax Bill or documents are verified. Office
Real Property Tax Order of
Payments (RPTOP) per tax
declaration.
QMS-QMR-002 Rev 02 2022.02.28 39

3) Issuance of Certificate of Payment of Real Property
Real property tax clearances are issued by the City Treasurer upon full payment of the real property taxes due on
subject properties

Who may avail: General Public
(1) Latest real property tax declaration (1 original copy) General public / City Assessor's Office
(2) Latest real property tax payment (1 original copy) General public
(3) Documentary stamp to affix at the certificate Bureau of Internal Revenue
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 40

4) Application / Renewal of Business Permit
Business means trade or commercial activity regularly engaged in as a means of livelihood or within view to profit.
All business enterprise are required to secure business license and mayor's permit and shall pay business taxes,
mayor's permit and other regulatory fees before the business starts to operate and subject to renewal every first
twenty (20) days of January every year to avoid additional charges and penalties. During this period, all offices and
other government agencies concerned in the application of business permit are available at the One Stop Building,
City Hall compound, thus making the application process easier (backroom operation).

Who may avail: Owner / Representative of a Business Establishment
(1) Community Tax Certificate (Cedula) or Corporation Certificate (1 original Barangay Hall or Infront of window no. 6 ; Barangay Hall or window no 1, CMO-
copy); (2) Barangay Business Clearance (1 original copy); BPLD ;
(3) Certificate of Attendance ; (4) Zoning Clearance ; (5) Annual Inspection (Backroom Operation) ; (Backroom Operation) ; (Backroom Operation) ;
Report ; (6) Sanitary Permit ; (Backroom Operation) ;
(7) Market Clearance (if business located within the market vicinity (1 original CTO, Market Division at SPCSMPM ;
copy) ;
(8) Previous year Mayor's / Business Permit (1 original copy) ; (9) Contract of Owner of business ; Owner of business ;
Lease / Lessor's Permit (if place of business is rented (1 original copy) ;
(10) a. Department of Trade and Industry Registration (1 original copy); or b. Department of Trade and Industry ; or Securities and Exchange Commission ;
Securities and Exchange Commission Registration (if partnership or or Cooperative Development Authority ;
Corporation (1 original copy); or c. Cooperative Development Authority
Registration (if Cooperative) (1 original copy) ;
QMS-QMR-002 Rev 02 2022.02.28 41

(11) Proof of annual gross receipt for renewal of business which may include : Owner of business ;
a. Audited financial statement (or unaudited financial statement for those who
are not required to file by the B.I.R.) (1 original copy) ; or b. Sworn declaration
of gross sales or receipts (1 original copy); or c. Income Tax Return stamped
by the B.I.R. for renewal of business (1 photocopy) ;
(12) Certificate of tax exemption if business is claiming exemption (1 original Agency concerned ;
copy) ;
(13) Other clearances or permit from various offices or agencies depending Others.
on the nature of business (1 original copy).
(1) Submit Unified Business As part of the end-to-end None 15 minutes Local Revenue Collection
Permit Application Form for (backroom operation) Officer IV - City Treasurer's
verification of records. business registration system, Office
records are verified.
QMS-QMR-002 Rev 02 2022.02.28 42

5) Application for Retirement of Business
Termination shall mean that business operations are stopped completely. A sworn statement of gross sales or
receipts for the current year must first be submitted at the Office of the City Treasurer and the corresponding tax
due settled before such business is considered officially retired.

Who may avail: Owner of Business Establishment
(1) Copy of Mayor’s Permit (1 original copy) Owner of business establishment
(2) Latest Official Receipt of payment of business tax, mayor’s permit and Owner
other regulatory fees (1 original copy)
(3) Barangay Certification (closure of business, 1 original copy) Barangay Hall where business is located
1. After verification and Issue order of payment if all None 10 minutes Local Treasury Operations
inspection of CMO-BPLD, required documents are Officer IV - City Treasurer's
presents the original copy of verified Office
Mayor's Permit of the
business subject for
retirement together with the
barangay certificate to CTO,
Examiner's Division for
assessment of tax due.
QMS-QMR-002 Rev 02 2022.02.28 43

2. Pays the amount due for Issue official receipt after None 10 minutes Local Treasury Operations
retirement of bussiness payment is made Officer IV - City Treasurer's
Office
3. Presents official receipt to Official receipt recorded for None 5 minutes Licensing Officer IV - City
CTO, Business Tax Division to business to consider officially Mayor's Office - BPLO
consider the business retired.
officially retired and surrender
the2 original copy of Mayor's
Permit and BIN plate to CMO-
BPLD.
QMS-QMR-002 Rev 02 2022.02.28 44

6) Issuance of Certificate of Transfer and/or Closure of Business Establishment
Certificate of transfer and/or closure of business establishment are issued by the City Treasurer upon request of
the representative or owner of the business. Said certificate are a requirements to several national government
offices for record purposes and claims.

(1) Verbal or written request of certificate (2) Proof of settlement of account Owner of business establishment; Owner of business establishment;
(3) Documentary stamp to affix at the certificate Bureau of Internal Revenue
(1) Present the requirements Ask the requesting party of None 3 minutes Local Revenue Collection
and state the nature of the nature of certificate to be Officer IV - City Treasurer's
certificate to be requested. issued. Office
(2) Verification of records and Verify records and issue order None 20 minutes Local Revenue Collection
issuance of order of payment. of payment Officer IV - City Treasurer's
Office
(3) Present the order of Issue official receipt after None 10 minutes Local Treasury Operations
payment for issuance of payment is made. Officer IV - City Treasurer's
official receipt. Office
QMS-QMR-002 Rev 02 2022.02.28 45

7) Payment of Transfer Tax
A tax on the sale, donation, barter or any other mode of transferring ownership or title of real property.

Who may avail: Property Owner
(1) Latest real property tax declaration (1 original copy) Property Owner / City Assessor’s Office
(2) Deed of Sale, Donation, Exchange, Judicial/Extra Judicial Settlement, Notary Public
Affidavit of Consideration or any applicable document proving transfer of
property ownership (1 photocopy)
(3) Certificate of payment of real property (1 original copy) Window no. 5, CTO-Land Tax Division
(4) Community Tax Certificate (Cedula) (1 photocopy) Property Owner
(1) Presents the requirements Issue order of payment if all None 10 minutes Local Revenue Collection
/ documents for computation required documents are Officer IV - City Treasurer's
of transfer tax and issuance of verified. Office
order of payment.
QMS-QMR-002 Rev 02 2022.02.28 46

8) Testing and Sealing of Weighing Scales
Any person making a practice of buying or selling goods by weights and/or measures, or of furnishing services the
value of which is estimated by weight or measure must first be calibrated and sealed before use. Every person,
using such instruments within the city shall first have them sealed and licensed annually and pays therefore to the
Office of the City Treasurer.

Who may avail: Vendors / General Public
(1) Proof of purchase of weighing scale (1 original copy) (2) Weighing scale Vendor / Retail Store ; Vendor
(1) Present weighing Test and seal weighing scale. None 12 minutes Local Revenue Collection
instrument for testing and Officer IV - City Treasurer's
sealing and issuance of order Office
of payment.
QMS-QMR-002 Rev 02 2022.02.28 47

9) Calibration and Sealing of Fuel Pumps
Each and every fuel pumps furnishing services must first be calibrated and sealed before use.

Who may avail: Owner of Gasoline Stations
Verbal or written request (1 original copy) Owner of gasoline station
(1) Testing of fuel pumps for Test fuel pumps None 8 minutes Engineering Assistant - City
calibration. Engineer Office, Local
Revenue Collection Officer IV
- City Treasurer's Office
QMS-QMR-002 Rev 02 2022.02.28 48

10) Issuance of Delivery Van / Truck Sticker
An annual fixed tax on all trucks, vans or any motor vehicle used by manufacturers, producers, wholesalers,
dealers or retailers entering the City of San Pablo to deliver, distribute and/or procure products.

Who may avail: Truck Operator / Driver
(1) Plate number of vehicle (1 photocopy) Delivery vehicle
(2) Delivery receipt (1 original copy) Truck Operator or Driver
(1) Present requirement for Issue order of payment if all None 15 minutes Local Revenue Collection
verification and issuance of documents are verified. Officer IV - City Treasurer's
order of payment. Office
(2) Payment of corresponding Issue official receipt after 520.00 10 minutes Local Treasury Operations
fee. payment is made Officer IV - City Treasurer's
Office
QMS-QMR-002 Rev 02 2022.02.28 49

11) Issuance of Professional Tax Receipt (PTR) and Occupational Tax Receipt (OTR)
An annual professional tax on each person engaged in the exercise or practice of their profession requiring
government examination and an annual fee for the issuance of mayor’s permit to every person engaged in the
practice of occupation or calling not requiring government examination.

(1) P.R.C. I.D. or any I.D. in relation to payment of P.T.R. / O.T.R. (1 photocopy) General Public / P.R.C.
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 50

12) Payment of Franchise Tax for Tricycle-for-Hire
Any operator and owner of tricycle/s engaged in transporting passenger/s, merchandise, or livestock in the City of
San Pablo must apply for tricycle franchise. The operator of tricycle/s shall secure from the San Pablo City Traffic
Management Office (SPCTMO) the necessary franchise or Motorized Tricycle Operator’s Permit (MTOP) before
being granted a Mayor’s Permit and being engaged in the conduct and operation of tricycle in the city.

Who may avail: Tricycle Operator / Driver
(1) Previous Mayor’s Permit (1 original copy) Tricycle Operator
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 51

13) Payment of Service Fees, Fines and Charges
There shall be collected fees from every person requesting for copies of official records, documents, registration
and payments of violations, fines and charges from various offices of the City Government of San Pablo ; there
shall be payment for each police clearance certificate obtain from the Station Commander of the Philippine National
Police of the City of San Pablo.

Verbal or written request (1 original copy) Owner of Gasoline Station
(1.1) Order of payment (1 original copy) or Concerned offices or
(1.2) Legal documents (1 original copy) or General Public or
(1.3) Business Application Form (1 original copy) or General Public / One Stop Building or
(1.4) Large cattle or (1.5) Private brand or (1.6) Confiscated weight and Owner; Owner; Owner or
measures or
(1.7) Apprehension / Citation ticket (1 original copy) Concerned department
(1) Present the requirement / Issue official receipt after None 15 minutes Local Treasury Operations
order of payment or payment is made. Officer IV - City Treasurer's
apprehension /citation ticket Office
for payment of corresponding
fees for issuance of official
receipt and/or
QMS-QMR-002 Rev 02 2022.02.28 52

(2) Seal confiscated weights Seal weighing scale after None 10 minutes Local Revenue Collection
and measure payment is made. Officer IV - City Treasurer's
Office
QMS-QMR-002 Rev 02 2022.02.28 53

14) Issuance of Checks and Payment of Salaries and Wages
Issuance of checks to owner of business and/or the general public. Payment of salaries and wages to regular
employees and job order for their services rendered.

Classification G2C - Government to Client, G2E - Government to Employee
Who may avail: Business Owner / General Public / Employees
(1) Processed vouchers and payrolls From various government offices
(2) Identification Card Employees / General Public
(3) Official Receipt Business Owner
(1) Present I.D. and place Check I.D. and give the None 2 minutes Supervising Administrative
signature on the space corresponding amount from Officer - City Treasurer's
provided on the voucher or the voucher or payroll. Office
payroll (for salaries and
wages).
(2) Present I.D. and issue Check I.D. and release checks None 3 minutes Administrative Officer V - City
official receipt (for business in exchange of official receipt Treasurer's Office
owner/general public). and signature of the recipient
on the space provided on the
voucher.
QMS-QMR-002 Rev 02 2022.02.28 54

15) Record and Review of Disbursement Vouchers and Purchase Request
All Purchase Request and Disbursement Vouchers are subject for record and review by the City Treasurer for the
issuance of Certification on the Availability of Funds and preparation of check by the Cash Disbursement Division.

Classification G2C - Government to Client, G2E - Government to Employee, G2G - Government to Government
Who may avail: Employee / General Public
(1) Approved Purchase Request and Obligation Request (original copy) Concerned offices and Budget Office
(2) Audited Disbursement Voucher with Obligation Request (in case of Concerned offices, Budget Office and City Accountant's Office
General Fund, SEF, and 20% Development Fund) (original copy)
(3) Additional requirements depending on the type of transaction. Depends on the type of transaction
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 55

16) Check and Verify Report and Receipts of Community Tax Certificate issued by the Barangay
Checking and verification on the accuracy of the total amount on the Report and Receipt of Community Tax
Certificate issued by the Barangay Treasurer, for proper remittance to the Cash Receipt Division.

Classification G2G - Government to Government
Who may avail: Barangay Treasurer
(1) Duplicate copies of issued Community Tax Certificate (Cedula) (duplicate Community Tax Certificate booklets to be issued by the Barangay Treasurers
copy) (2) Report and Receipts of Community Tax Certificates (original copy) to their clients are available thru requisition at the Administrative Division,
this office.
(1) Present duplicate copies of Release of audited copies of None 30 minutes Accountant IV - City
issued Community Tax Community Tax Certificates or Treasurer's Office
Certificates for verification remittance to the Cash
and review on the correctness Receipt Division.
and accuracy of the total
amount before remitting to the
Cash Receipts Division.
QMS-QMR-002 Rev 02 2022.02.28 56

17) Request for Issuance of Accountable Forms
Issuance of accountable forms to all bonded collectors and barangay treasurers.

Who may avail: All bonded collectors and barangay treasurers
For Barangay Treasurer: (1) Requisition and Issue Slip (original copy) Barangay
(2) Official Receipt (Proof of purchase of accountable forms) (original copy) Window no 4, CTO-Cash Receipt Division
For Bonded Collectors: (1) Requisition and Issue Slip (original copy) CTO-Cash Receipt Division, CTO-Market, PLSP, SPCGH, OLCR
(2) Supply Availability Office
(1) Submit accomplished Receive and process None 10 minutes Supervising Administrative
Requisition and Issue Slip. requisition and issue slip Officer - City Treasurer's
assigned serial number and Office
corresponding amount of
accountable forms to be
purchase.
For Barangay: (2) Proceed to Receive payment and issue None 5 minutes Local Treasury Operations
One Stop Processing Center, official receipt Officer IV - City Treasurer's
Window no. 4 and present Office
approved RIS and pay for
required fees.
QMS-QMR-002 Rev 02 2022.02.28 57

(3) Return to CTO- Check the completeness of None 10 minutes Supervising Administrative
Administrative Division with the documents. Record Officer - City Treasurer's
proof of payment official receipt and payment Office
made.
For Barangay / Collectors: (4) Release and issue None Supervising Administrative
Check and receive accountable forms Officer - City Treasurer's
accountable forms. Office
QMS-QMR-002 Rev 02 2022.02.28 58

1) Issuance of Certified True copy of Tax Declaration, Certificate of Land Holdings, No Improvements, Non-
Ownership and other Certification.
Allows the tax payer to obtain certified true copies of tax declaration, certificate of landholding, no-improvement,
non-ownership and other certification for payment of Real taxes and other purposes.
Office or Division City Assessor's Office

Classification G2B - Government to Business, G2C - Government to Client, G2E - Government to Employee, G2G -
Government to Government
Who may avail: Property Owner or Authorized Representative.
(1) Request Form (2) Tax Declaration / Tax Receipt (3) Title To be provided by Client/Representative
1. Fill-out and submit request 1. Receive, verify and check None 30 minutes Local Assessment Operations
form and all the requirements. required requirements. Officer I - City Assessor's
Office, Assessment Clerk II -
City Assessor's Office,
Assessor's Office,
Assessor's Office
QMS-QMR-002 Rev 02 2022.02.28 59

(1.1) Prepare the requested None 47 minutes City Assessor - 's Office,
certified document. (1.2) Assistant City Assessor for
Checks/reviews tax Administration - City
declaration, property Assessor's Office, Local
landholding, no-improvement, Assessment Operations
non-ownership and other Officer IV - City Assessor's
certification. (1.3) Sign tax Office
declaration, property
landholding, no-improvement,
non-ownership and other
certification. (1.4) Issue order
of payment.
2. Pay the required fees. 2. Process payment. 50.00 10 minutes Local Treasury Operations
Officer IV - City Treasurer's
Office
3. Present official receipt. 3. Check official receipt. None 2 minutes Assessment Clerk II - City
Assessor's Office
4. Claim Tax declaration, 4. Issuance of Tax declaration, None 5 minutes Local Assessment Operations
Property Landholding, no- Property Landholding, no- Officer I - City Assessor's
improvement, non ownership improvement, non ownership Office
and other Certification. and other Certification.
TOTAL 50.00 1hour and 34 minutes
QMS-QMR-002 Rev 02 2022.02.28 60

2) Traces History of Tax Declaration and Document from 1937 up to present.
Issue history of Tax declaration from 1937 up to present and its corresponding documents for titling and other
legal purposes.

Type of Transaction Complex
Who may avail: Property Owner or Authorized Representative
(1) Request Form (2) Tax Declaration/Tax Receipt (3) TCT (Transfer Certificate To be provided by Client/Representative
Title)
QMS-QMR-002 Rev 02 2022.02.28 61

1. Fill-out and submit request 1. Receive and check for None 66hours and 40 minutes Local Assessment Operations
form and all the requirements. completeness. (1.1) Verify Officer IV - City Assessor's
records and trace history of Office, Tax Mapping Aide -
tax declaration from 1937 up City Assessor's Office
to present. (1.2) Prepare
certified true copy of tax
declaration from 1937 up to
present and photo copy of
documents. (1.3) Checks and
reviews tax declaration and
certified the photo copy of
document. (1.4) Sign tax
declaration and certified the
photo copy of document. (1.5)
Issue order of payment.
Office
3. Present official receipt. 3. Check official receipt. None 5 minutes Local Assessment Operations
Officer I - City Assessor's
Office, Assessment Clerk II -
City Assessor's Office
4. Claim certified true copy of 4. Issue certified true copy of None 20 minutes Local Assessment Operations
tax declaration and photocopy tax declaration and photocopy Officer I - City Assessor's
of document. of document. Office, Assessment Clerk II -
City Assessor's Office
QMS-QMR-002 Rev 02 2022.02.28 62

3) Annotation and Cancellation of Mortgages and Encumbrances on Tax Declaration.
It is necessary for both the mortgagee and the mortgagor to annotate the record of mortgage in the tax declaration.
It serves as a notice to a third party that the property is subject to a mortgage agreement.

(1) Copy of Mortgage/Cancellation and Encumbrances (2) Official Receipt for To be provided by Client/Representative
payment of transaction (3) Tax Clearance
QMS-QMR-002 Rev 02 2022.02.28 63

1. Submit documentary 1. Receive, verify and check None 1hour City Assessor - 's Office,
requirements. for completeness. (1.1) Assistant City Assessor for
Record on the Administration - City
Mortgae/Cancellation logbook. Assessor's Office, Local
(1.2) Annotate in the FAAS Assessment Operations
and Sign in the copy of Officer IV - City Assessor's
Mortgage/Cancellation. (3.) Office, Local Assessment
Prepare owner's copy of tax Operations Officer I - City
declaration. (1.4) Checks and Assessor's Office,
reviews certified true copy of Assessment Clerk II - City
tax declaration. (1.5) Sign Assessor's Office
Certified true copy of tax
declaration. (1.6) Issue order
of payement
2. Pay the required fees. (Fees 2. Process payment. 50.00 20 minutes Local Treasury Operations
is computed as 0.1% of Officer IV - City Treasurer's
amount of mortgage / Office
cancellation)
3. Present official receipt. 3. Check official receipt. None 1 minute Assessment Clerk II - City
Assessor's Office
4. Claim certified true copy of 4. Issue certified true copy of None 5 minutes Assessment Clerk II - City
tax declaration. tax declaration with Assessor's Office
annotation of encumbrances.
QMS-QMR-002 Rev 02 2022.02.28 64

4) Issuance of New Tax Decalaration to the New Owner (Transfer of Ownership) on the basis of documents
submitted.
Provides an update of ownership in the tax declaration to the new owner as per document submitted as the basis
of transfer for the purpose of real property taxation.

(1) Letter request. (2) Photocopy of Transfer Certificate Title (TCT). (3) Proof of To be provided by Client/Representative
transfer(document). (4) CAR, Transfer Tax, Tax clearance and photocopy of
valid I.D. of owner or representative.
QMS-QMR-002 Rev 02 2022.02.28 65

1. Submit all documentary 1. Receive and check for None 1hour Local Assessment Operations
requirements. completeness of Officer IV - City Assessor's
requirements. (1.1) Prepare Office, Local Assessment
FAAS. (1.2) Prepare Notice of Operations Officer III - City
Assessment and Tax Assessor's Office, Local
Declaration. (1.3) Check and Assessment Operations
verify the FAAS, Notice of Officer II - City Assessor's
Assessment and Tax Office, Local Assessment
Declaration. Operations Officer I - City
Assessor's Office
Office
3. Present official receipt. 3. Sign FAAS, Tax Declaration None 3 minutes City Assessor - 's Office,
and Notice of Assessment. Assistant City Assessor for
Administration - City
Assessor's Office
4. Claim Notice of Assessment 4. Issue Notice of Assessment None 5 minutes Local Assessment Operations
and Owner's copy of Tax and Owner's copy of Tax Officer III - City Assessor's
Declaration. Declaration. Office, Local Assessment
Operations Officer II - City
Assessor's Office, Local
Assessment Operations
Officer I - City Assessor's
Office
QMS-QMR-002 Rev 02 2022.02.28 66

5) Assessment and Appraisal.
It is a duty of a real property owner in administration to make a declaration of the property as provided by law, the
City Assessor provides appraisal and assessment of real property as basis for the permanent record of property
(Land, Building and Machineries) for the purpose of real property taxation. The Appraisal of real property is in
accordance with the approved schedule of market values.

(1) Declaration of real property by owner or representative. (2) Sworn To be provided by Client/Representative
Statement. (3) Current photos (Building, Improvement or Structure). (4) If not
owner, Special power of Attorney (SPA) or authorization letter.
QMS-QMR-002 Rev 02 2022.02.28 67

1. Submit all requirements. 1. Receive and check for None 2hours and 35 minutes City Assessor - 's Office,
completeness of Local Assessment Operations
requirements. (1.1) Inform the Officer IV - City Assessor's
client abotu the schedule of Office, Local Assessment
the appraisal. (1.2) Operations Officer III - City
Endorsement of the request to Assessor's Office, Local
the appraiser. (1.3) Ocular Assessment Operations
inspects. (1.4) Prepare FAAS. Officer II - City Assessor's
(1.5) Prepare Notice of Office
Assessment and Tax
Declaration. (1.6) Approve
FAAS, Notice of Assessment
and Tax Declaration.
2. Claim Notice of Assessment 2. Issue Notice of Assessment None 2 minutes Local Assessment Operations
and Owner's copy of Tax and Tax declaration. Officer IV - City Assessor's
Declaration. Office, Local Assessment
Operations Officer III - City
Assessor's Office, Local
Assessment Operations
Officer II - City Assessor's
Office
QMS-QMR-002 Rev 02 2022.02.28 68

6) Issuance of Tax Mapping Certificate.
Identify the location of property based on tax mapping records and for other purposes. It is used for boundary
disputes.

(1) Transfer Certificate Title (TCT) or Tax Declaration. (2) Valid I.D. of To be provided by Client/Representative
Owner/Representative
1. Present the requirements. 1. Check and review the None 30 minutes Tax Mapper IV - City
requirement. (1.1) Prepare Assessor's Office, Tax Mapper
requested certified copy of III - City Assessor's Office,
Tax Map. (1.2) Sign certified Draftsman II - City Assessor's
copy of Tax Map. (1.3) Issue Office, Tax Mapping Aide -
order of payment. City Assessor's Office
Office
QMS-QMR-002 Rev 02 2022.02.28 69

3. Claim certified copy of Tax 3. Issue certified copy of Tax None 5 minutes Tax Mapper I - City Assessor's
map. map. Office, Draftsman II - City
Assessor's Office, Tax
Mapping Aide - City
Assessor's Office
QMS-QMR-002 Rev 02 2022.02.28 70

7) Subdivision and Consolidation of Property.
Provides an update of ownership as per document submitted as the basis of subdivision and consolidation for the
purpose of real property taxation.

(1) Approved Plan of Land (2) CAR (3) Transfer Tax (4) Tax Clearance (5) To be provided by Client/Representative
Documents affecting transfer (6) Photocopy of Title (7) Letter request for
subdivision or consolidation of land
QMS-QMR-002 Rev 02 2022.02.28 71

1. Submit the documentary 1. Check and review the None 48hours City Assessor - 's Office,
requirements. requirement. (1.1) Prepare Assistant City Assessor for
FAAS. (1.2) Prepare Notice of Administration - City
Assessment and Tax Assessor's Office, Tax Mapper
declaration. (1.3) Check and IV - City Assessor's Office,
verify the FAAS, Notice of Tax Mapper III - City
Assessment and Tax Assessor's Office, Tax Mapper
Declaration. (1.4) Approve and I - City Assessor's Office
Sign the FAAS, Notice of
Assessment and Tax
Declaration. (1.5) Issue order
of payment.
Office
3. Claim owner's copy of Tax 3. Issue owner's copy of Tax None 10 minutes Tax Mapper III - City
Declaration and Notice of declaration and Notice of Assessor's Office, Tax Mapper
Assessment. Assessment. I - City Assessor's Office
QMS-QMR-002 Rev 02 2022.02.28 72

1) Preparation of Annual Budget, Annual Procurement Program, Annual Investment Program, Payrolls, Vouchers,
Personnel services and other documents relative to Administrative matters.
This office prepares pertinent documents necessary in order to maintain the operations of this office
Office or Division City Engineer Office

Who may avail: Requesting personnel, government agencies and clients
(1) Letter-request from various personnel, government agencies and clients
(2) Plantilla of personnel for salary adjustments, increments, payrolls,
differentials, etc.
(3) Purchase Request and Obligation Request Forms, Leave forms and other
official forms
(4) Logbook
(1) Submit letter-request (1) The Records Officer None 5 minutes City Engineer - City Engineer
specifying the services and receives and records in the Office, Administrative Officer
documents needed logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
concerned division
QMS-QMR-002 Rev 02 2022.02.28 73

(2) Request for Annual (1) Prepares and encodes None 4hours Assistant City Engineer -
Budget, Annual Procurement Annual Budget, Annual CGADH 1 - City Engineer
Program, Annual Investment Investment Program and Office, Supervising
Program and other related others (2) Finalizes the Administrative Officer - City
documents requested documents for Engineer Office
signature of the Department
Head
(3) Request for (1) Issues recommendation None 10 minutes City Engineer - City Engineer
recommendation letters and letters and certification as Office, Supervising
certifications requested Administrative Officer - City
Engineer Office,
Administrative Officer V - City
Engineer Office
(4) Compliance to the IPCR (1) Prepares the IPCR and None 2hours and 30 minutes Assistant City Engineer -
and OPCR of the City Human OPCR (2) Evaluation and CGADH 1 - City Engineer
Resource and Management rating of supervisor and Office
Office Department Head (3)
Computation of rating (4)
Signature of concerned
personnel
(5) For payrolls, vouchers, (1) Prepares regular payrolls None 5hours and 10 minutes Construction & Maintenance
PRs and other supporting every 5th and 22nd of each Man - City Engineer Office,
documents month (2) Consolidates all Heavy Equipment Operator I -
supporting requirements City Engineer Office,
needed in the Payroll and Administrative Assistant II -
Disbursement Vouchers (3) City Engineer Office,
Check and signature of the Engineering Assistant - City
Department Head Engineer Office, Construction
& Maintenance Man - City
Engineer Office
QMS-QMR-002 Rev 02 2022.02.28 74

(6) Official communications (1) Prepares official None 20 minutes City Engineer - City Engineer
and related documents correspondence, transmittal, Office, Assistant City
endorsements in response to Engineer - CGADH 1 - City
the request of clients (2) For Engineer Office, Supervising
encoding (3) For signature of Administrative Officer - City
Department Head Engineer Office,
Engineer Office
QMS-QMR-002 Rev 02 2022.02.28 75

2) Repair and maintenance of drainage, manhole and earth canal; cleaning of debris; repair of buildings and
facilities; repair of roads and shoulders
This office conducts reparation and maintenance, clearing, excavation and asphalting activities to ensure the
safety of the general public.

Classification G2C - Government to Client, G2G - Government to Government
Who may avail: Other government agencies and the general public
(1) Letter-request specifying the service needed City Engineer's Office
(2) Job Order City Engineer's Office
(1) Submit-letter-request (1) The Records Officer None 5 minutes City Engineer - City Engineer
specifying the service needed receives and records in the Office, Administrative Officer
logbook and endorses to the V - City Engineer Office
proper division
QMS-QMR-002 Rev 02 2022.02.28 76

(1) The Division Head further None 2hours Construction & Maintenance
evaluates and assesses the Man - City Engineer Office,
request and prepares Job Engineer IV - City Engineer
Order and schedule of Office, Construction &
activities (2) Conducts repair, Maintenance Man - City
maintenance and other Engineer Office
clearing operations
(1) Prepares accomplishment None 30 minutes Engineer IV - City Engineer
of activities (2) Submits Office
Accomplishment Report to the
Department Head
(1) Records and files None 5 minutes Administrative Officer V - City
submitted Accomplishment Engineer Office
Report
QMS-QMR-002 Rev 02 2022.02.28 77

3) Inspection and preparation of plans, estimates and programs of work for the different barangays, government
offices, buildings and other structures and public school buildings
This office receives requests from various agencies such as barangays, public and private offices, individuals and
other entities

Type of Transaction Highly Technical
Who may avail: All city government offices, public and private individuals
(1) Letter-requests specifying the services needed City Engineer's Office
(1) Submit letter-requests (1) The Records Officer None 10 minutes City Engineer - City Engineer
specifying the services receives and records in the Office, Administrative Officer
needed logbook and endorses to the V - City Engineer Office
proper division
QMS-QMR-002 Rev 02 2022.02.28 78

(1) The engineer in charge None 10 minutes Engineer IV - City Engineer
further evaluates and Office, Assistant City
assesses the request and Engineer - CGADH 1 - City
schedule for inspection Engineer Office, Engineering
Assistant - City Engineer
Office, Draftsman III - City
Engineer Office
(1) Conducts site inspection None 72hours Administrative Aide III - City
Engineer Office, Engineer IV -
City Engineer Office,
Engineering Assistant - City
Engineer Office, Draftsman III
- City Engineer Office
(1) Prepares and encodes None 24hours Engineer IV - City Engineer
plans, estimates of bill of Office, City Engineer - City
materials and programs of Engineer Office, Assistant
work; endorses to Division City Engineer - CGADH 1 -
Head and the City Engineer City Engineer Office,
for review, evaluation and Draftsman III - City Engineer
approval Office, Draftsman I - City
Engineer Office
(2) Submit letters requesting (1) The Records Officer None 5 minutes City Engineer - City Engineer
for certificates of completion receives and records in the Office, Administrative Officer
concerned division
QMS-QMR-002 Rev 02 2022.02.28 79

(1) The engineer in charge None 2hours Administrative Aide III - City
conducts site inspection Engineer Office, Engineer IV -
City Engineer Office,
Engineering Assistant - City
Engineer Office, Draftsman III
- City Engineer Office
Prepares inspection reports None 20 minutes Engineer IV - City Engineer
relative to the project; issues Office, City Engineer - City
certificate of completion; Engineer Office, Assistant
encodes and forwarded to the City Engineer - CGADH 1 -
city engineer for signature City Engineer Office,
Draftsman III - City Engineer
Office
(1) Records, releases the None 5 minutes Administrative Officer V - City
documents to concerned Engineer Office
agencies, individuals and
other offices (2) Files
documents
QMS-QMR-002 Rev 02 2022.02.28 80

4) Inspection and preparation of estimates of bills of materials, programs of work, inspection reports and
certifications for the repair and maintenance of all government issued vehicles
This office receives requests for the repair and maintenance of all government issued vehicles and services that
needs replacement of parts and troubleshooting

Who may avail: Various government offices, barangays, public schools
Letter-requests specifying the service needed City Engineer's Office
(1) Submit letter-requests (1) The Records Officer None 10 minutes City Engineer - City Engineer
specifying the services receives and records in Office, Administrative Officer
needed logbook and endorses to the V - City Engineer Office
concerned division
schedule for inspection Engineer Office
QMS-QMR-002 Rev 02 2022.02.28 81

(1) Conducts inspection of None 2hours Engineer IV - City Engineer
vehicle/s for repair Office, Administrative
Assistant V - City Engineer
Office, Engineer III - City
Engineer Office,
Administrative Aide VI - City
Engineer Office
(1) Personnel in charge None 24hours Administrative Aide IV - City
conduct repair, maintenance Engineer Office,
and troubleshooting of Administrative Assistant V -
vehicle/s City Engineer Office,
Administrative Aide VI - City
Engineer Office
estimates of bill of materials Office, City Engineer - City
and programs of work; Engineer Office, Assistant
endorses to Division Head City Engineer - CGADH 1 -
and the City Engineer for City Engineer Office,
review, evaluation and Administrative Officer V - City
approval Engineer Office
(2) Submit letter-requests for (1) The Records Officer None 5 minutes City Engineer - City Engineer
inspection reports and receives and records in Office, Administrative Officer
certificates of completion logbook and endorses to the V - City Engineer Office
concerned division
conducts inspection of Office, Engineer III - City
repaired vehicle/s Engineer Office
QMS-QMR-002 Rev 02 2022.02.28 82

(1) Prepares and encodes None 30 minutes Engineer IV - City Engineer
Inspection Reports relative to Office, City Engineer - City
the vehicle repaired and Engineer Office, Assistant
issues Certificates of City Engineer - CGADH 1 -
completion and endorses to City Engineer Office,
the Division Head and the City Administrative Officer V - City
Engineer for signature Engineer Office, Engineer III -
City Engineer Office
(1) Records and releases None 10 minutes Administrative Officer V - City
other offices
QMS-QMR-002 Rev 02 2022.02.28 83

5) Repair and maintenance of San Pablo City Shopping Mall and other government structures including electrical
repairs, installation and maintenance of electrical facilities.
This office receives requests from clients and stallholders at the San Pablo City Shopping Mall for repair, electrical
installation, cleaing of basement parking, de-clogging of canals, painting, etc.

Who may avail: All government offices, stallholders at the Public Market, barangays, public schools, etc.
proper division
QMS-QMR-002 Rev 02 2022.02.28 84

schedule for inspection Engineer Office, Building
Officer II - City Engineer Office
(1) The Foreman assigns None 4hours Construction & Maintenance
maintenance personnel who Man - City Engineer Office,
will conduct inspection (2) Construction & Maintenance
Submits Inspection Reports to Foreman - City Engineer
the Supervisor Office, Construction &
Maintenance Man - City
Engineer Office
(1) The Foreman prepares Job None 24hours Construction & Maintenance
Orders on all repairs, Man - City Engineer Office,
replacement, clearing, de- Construction & Maintenance
clogging of basement parking Foreman - City Engineer
and makes the necessary Office, Construction &
schedule of work Maintenance Man - City
Engineer Office
plans, estimates of bill of Office, City Engineer - City
materials and programs of Engineer Office, Assistant
work; endorses to the Division City Engineer - CGADH 1 -
Head and the City Engineer City Engineer Office,
for review, evaluation and Administrative Officer V - City
approval Engineer Office, Building
Officer II - City Engineer Office
(1) Records, releases the None 5 minutes Administrative Officer V - City
other offices (2) Files
documents
QMS-QMR-002 Rev 02 2022.02.28 85

QMS-QMR-002 Rev 02 2022.02.28 86

6) Evaluation of applications for Development and Alteration Permit for subdivision development under the
housing and Land Use Regulatory Board
This office receives, evaluates and recommends approval for Development and Alteration Permit for subdivision
development

Who may avail: Requesting private developers and contractors and other proposed government project
(2) Documents needed for the application for Development and Alteration City Engineer's Office
Permit such as Engineering plans or Subdivision plans and other documents
relative to the application
concerned division
QMS-QMR-002 Rev 02 2022.02.28 87

(2) Submit documents needed (1) The Records Officer None 10 minutes Engineer IV - City Engineer
for the application for receives, checks and records Office, Administrative Officer
Development Permit and in the logbook documents V - City Engineer Office
Alteration Permit submitted and endorses to the
engineer in charge
(1) The engineer in charge None 48hours Engineer IV - City Engineer
further evaluates and Office
assesses the documents
submitted by the client and
schedule for site inspection
(1) The engineer in charge None 1hour Engineer IV - City Engineer
prepares reports and forwards Office
to the City Engineer
(1) The City Engineer None 20 minutes City Engineer - City Engineer
evaluates and assesses the Office
reports as basis for his
recommendation for approval
for Development/Alteration
Permit and endorses to the
Sangguniang Panlungsod
(1) Upon issuance of None 10 minutes Engineer IV - City Engineer
Development/Alteration Office
Permit by the Sangguninang
Panlungsod, the engineer in
charge assesses/computes
the necessary development
fee and other fees
QMS-QMR-002 Rev 02 2022.02.28 88

1) ISSUANCE OF BUILDING PERMIT
BUILDING PERMIT ISSUANCE FOR RESIDENTIAL AND COMMERCIAL BUILDINGS
Office or Division City Building Official's Office

Who may avail: GENERAL PUBLIC
1. Building permit application form signed and sealed by a duly registered Office of the Building Official Private Professionals (1- 5)
Architect or Civil Engineer who’s in-charge of construction, 5 copies. 2.
Accessory permit forms (Architectural, Civil/Structural, Sanitary/Plumbing,
Electrical, Electronics & Mechanical) 3 copies. 3. Building Plans blueprint/ A3
signed & sealed by the concerned professional engineer A. Cover Page
(Perspective, Site Development Plan & Vicinity map), 8 copies. B.
Architectural plans, 5 copies. C. Civil/Structural plans, 5 copies. D. Electrical
plans, 5 copies. E. Electronic plans, 5 copies. F. Mechanical plans, 5 copies. 4.
Bill of Materials & Cost Estimate signed and sealed by a registered Architect
or Civil Engineer, (3 copies). 5. Specifications signed and sealed by a
registered Architect or Civil Engineer. (3 copies).
6. Title of property (Transfer Certificate of Title), 3 copies. Registry of Deeds
7. Lot Plan with relocation survey report Geodetic Engineer Deed of Private Engineer
sale/Lease contract/Contract to sell/Notarized consent letter, if the TCT/Tax
declaration is not in the name of the owner/applicant of the structure to be
applied.
8. Latest Tax Declaration and Real Property Tax Payment, 3 copies. 9. Soil Land Tax
Investigation Test (for 2 storey with deck and above). 2 copies.
10. Structural design computation with seismic analysis which conform to the Private Professional
latest NSCP (for 2 storey and above), 2 copies.
QMS-QMR-002 Rev 02 2022.02.28 89

11. Previous issued permit in case of repair, addition, alteration and Applicants copy
renovation permit, 2 copies.
12. Barangay clearance for construction Barangay Hall
13. Construction Safety and Health Plan duly signed by Health and Safety Dole
Officer as per DOLE, DTI, PRC and DILG joint Administrative Order no. 01,
series 2011.
14. Clearances from other government agencies, 2 copies. Such agencies are Concerned Offices
as follows: - Department of health – for health hazard-related
buildings/structures. - Department of Environment and Natural /CNC) – for
commercial and industrial buildings. - Department of Public Works and
Highways – If the site/location is located along National road. - Air
Transportation Office – for buildings/structures exceeding 45 meters in
height. - National Telecommunication Commission – for Cell Site
Towers/Cables/Landlines. 15. Revised/corrected plans 16. Documents for
endorsement to City Planning and Fire Dept. 17. Clearance from City Planning
& Fire Dept. 18. Official Receipt
Submitted accomplished Pre reviewed and checked / None 20 minutes Construction & Maintenance
Building Permit application received recorded and Foreman - City Engineer
with supporting documents prepared endorsement 2. Site Office, Assistant Building
inspection (by schedule) . Official - CGADH 1 - City
Evaluated & signed Building Official's Office
endorsement
Submission of endorsement 4. Released endorsement None 5 minutes Construction & Maintenance
to zoning & fire station for (Zoning & Fire Station Foreman - City Engineer
clearance Office
Submit the clearances to the 5. Assessed building permit None 20 minutes Engineer IV - City Engineer
office for assessment / pay fee / prepared order of Office, Assistant Building
the fees payment Official - CGADH 1 - City
Building Official's Office
QMS-QMR-002 Rev 02 2022.02.28 90

Client may now claim the 7. Released and issuance None 25 minutes Administrative Officer IV - City
approved permit Building Permit Accountant's Office,
Construction & Maintenance
Foreman - City Engineer
Office
QMS-QMR-002 Rev 02 2022.02.28 91

2) ISSUANCE OF ELECTRICAL PERMIT
ELECTRICAL PERMIT CLEARANCES

Electrical permit application form signed by a duly Office of the Building Official
Registered Professional Electrical Engineer. 3. Electrical plans signed & Private Professionals (2-5)
sealed by a duly registered Professional Electrical Engineer. 4. Electrical
specifications & Bill of Materials signed & sealed by a duly registered
Professional Electrical Engineer. 5. Title of property (Transfer Certificate of
Title).
6. Deed of sale/lease contract/contract to sell / notarized consent letter, if the Owner’s copy
TCT/Tax declaration is not in the name of the owner/applicant.
7. Latest Tax Declaration and Real Property Tax Payment Land Tax
Barangay clearance for electrical permit application Barangay Hall
QMS-QMR-002 Rev 02 2022.02.28 92

Submitted accomplished Pre reviewed, checked None 45 minutes Engineer IV - City Building
Electrical Permit application ,received and recorded Official's Office, Construction
form application w/ supporting & Maintenance Foreman - City
documents 2 site inspection Building Official's Office
of structure being applied for
electrical permit (by schedule)
3 Evaluated and assessed
electrical fee
Pay the fees 4 Order of payment will be None 15 minutes Engineer IV - City Building
issued. 5 Approved & signed Official's Office, Construction
application & Maintenance Geneneral
Foreman - City Building
Official's Office, Construction
& Maintenance Foreman - City
Client may now claim the Released /issuance of None 5 minutes Construction & Maintenance
approved permit Electrical permit Geneneral Foreman - City
QMS-QMR-002 Rev 02 2022.02.28 93

3) ISSUANCE OF MECHANICALPERMIT
MECHANICALPERMIT CLEARANCES

Mechanical Permit application form/plans signed and sealed by a duly Office of the Building Official Private Professionals (1-3)
registered professional Mechanical Engineer. 2. Mechanical plans signed and
sealed by a duly registered Professional Mechanical Engineer. 3. Mechanical
specifications and Bill of Materials signed and sealed by a duly registered
Professional Mechanical Engineer.
Title of property (Transfer Certificate of Title). Owner’s copy/ Registry of Deeds
Deed of sale/lease contract/contract to sell/notarized consent letter, if the Owner’s copy
Latest Tax declaration and Real Property Tax payment. Assessor’s Office
Barangay clearance for Mechanical permit application. Barangay Hall
QMS-QMR-002 Rev 02 2022.02.28 94

1. Submitted accomplished 1 Application checked, None 1hour and 20 minutes Construction & Maintenance
application form with received & recorded 2 Foreman - City Building
supporting documents Evaluated and reviewed 3Site Official's Office
inspection, technical staff in-
charge conducts site
inspection of the equipment
being applied for mechanical
permit. (by schedule) 4
Assessed mechanical permit
fee
Pay the fees 5 Order of payment 6 None 20 minutes Construction & Maintenance
Approved & signed Foreman - City Building
Official's Office
Client may now get the Released and issuance of None 5 minutes Construction & Maintenance
approved permit Mechanical permit. Foreman - City Building
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 95

4) ELECTRONICS PERMIT
ELECTRONIC PERMIT CLEARANCES

Electronics Permit application form signed and sealed by a duly registered Office of the Building Official Private Professionals (1-3)
Electronics Engineer. 2. Electronics plans signed and sealed by a duly
registered Electronics Engineer. 3. Electronics specifications and Bill of
Materials signed and sealed by a duly registered Electronics Engineer.
Title of property (Transfer Certificate of Title). 5. Deed of sale/lease Owner’s copy/ Registry of Deeds
contract/contract to sell/notarized consent letter, if the TCT/Tax declaration is
not in the name of the owner/applicant.
Latest Tax declaration and Real Property Tax payment. Land Tax
Barangay clearance for Electronics permit application. Barangay Hall
Submitted accomplished Checked, received & recorded None 45 minutes Engineer IV - City Building
application form with Application 2 Inspection, Official's Office
supporting documents technical staff conducts site
inspection of the building
/structure being applied for
electronics permit.(by
schedule) 3 Assessment for
electronics permit fee
QMS-QMR-002 Rev 02 2022.02.28 96

Pay the fees 4 Order of payment . 5 None 25 minutes Construction & Maintenance
Approved & signed Foreman - City Building
application Official's Office
Client may now get the 6 Released & issuance None 5 minutes Construction & Maintenance
approved permit Electronics permit. Foreman - City Building
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 97

5) ISSUANCE OF SANITARY/PLUMBING PERMIT
SANITARY/PLUMBING PERMIT CLEARANCES

Sanitary/Plumbing Permit application form signed and sealed by a duly Office of the Building Official Private Professionals (1-3)
registered Sanitary Engineer/Master Plumber. 2. Sanitary/Plumbing plans
signed and sealed by a duly registered Sanitary Engineer/Master Plumber. 3.
Sanitary/Plumbing specifications and Bill of Materials signed and sealed by a
duly registered Sanitary Engineer/Master Plumber.
Title of property (Transfer Certificate of Title). Owner’s copy/Registry of Deeds
Deed of sale/lease contract/contract to sell/notarized consent letter, if the Owner’s copy/ Assessor’s Office
Latest Tax declaration and Real Property Tax payment Land Tax
Barangay clearance for Sanitary/Plumbing permit application Barangay Hall
QMS-QMR-002 Rev 02 2022.02.28 98

Submitted accomplished 1 Pre reviewed , checked / None 1hour Construction & Maintenance
application form with received and recorded Foreman - City Building
supporting documents application with complete Official's Office
requirements & clearances 2
Site inspection of the building
/structure being applied for
Sanitary/Plumbing permit. (by
Sanitary/Plumbing permit fee
Pay the fees 4 Order of payment 5 None 20 minutes Engineer IV - City Building
Approved & signed Official's Office, Construction
& Maintenance Foreman - City
approved permit Sanitary/Plumbing permit. Foreman - City Building
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 99

6) ISSUANCE OF SIDEWALK CONSTRUCTION PERMIT
SIDEWALK CONSTRUCTIONPERMIT CLEARANCES

1. Accomplish Permit Form 2. Sketch plan of sidewalk to be occupy Office of the Building Official Private Professionals
1. Real Property Tax Declaration of lot 2. Certificate of Real Property Tax Land Tax
Payment.
5. Barangay clearance for sidewalk enclosure Barangay Hall
Submitted accomplished 1 Checked and received None 40 minutes Construction & Maintenance
application form with Application with supporting Foreman - City Building
supporting documents documents and clearances 2 Official's Office
Inspection, technical staff in-
charge conducts site
inspection of the sidewalk
being applied for sidewalk
enclosure permit.(by
Schedule)
QMS-QMR-002 Rev 02 2022.02.28 100

Pay the fees 3 Evaluated and assessed None 15 minutes Building Official - CGDH 1 -
fees/ Order of Payment 4 City Building Official's Office,
Approved & signed permit Assistant Building Official -
CGADH 1 - City Building
Official's Office, Engineer IV -
City Building Official's Office,
Official's Office
Client may now claim the 5 Release/issuance of None 5 minutes Construction & Maintenance
approved permit Sidewalk Enclosure permit Foreman - City Building
Official's Office
TOTAL 0.00 1hour
QMS-QMR-002 Rev 02 2022.02.28 101

7) ISSUANCE OF DEMOLITION PERMIT
DEMOLITIONPERMIT CLEARANCES

1. Fencing permit application form signed and sealed by a duly registered Office of the Building Official Private Professionals (1-4)
Architect or Civil Engineer. 2. Fencing Plan and details (blueprint) signed &
sealed by a duly registered Architect or Civil Engineer. 3. Bill of Materials &
Cost Estimate signed and sealed by a registered Architect or Civil Engineer,
(3 copies). 4. Specifications signed and sealed by a registered Architect or
Civil Engineer. (3 copies).
5. Title of property (Transfer Certificate of Title), 3 copies Registry of Deeds
6. Lot Plan 7. Deed of sale/Lease contract/Contract to sell/Notarized consent Owner’s copy/ Geodetic Engineer
letter, if the TCT/Tax declaration is not in the name of the owner/applicant of
the structure to be applied.
8. Latest Tax Declaration and Real Property Tax Payment, 3 copies. 9. Land Tax
Structural design computation for fence with 3 meters in height and above.
Submitted accomplished 1.Pre reviewed & checked / None 20 minutes Construction & Maintenance
application form with received recorded and Foreman - City Building
supporting documents prepared endorsement 2 Site Official's Office
inspection of Bldg. Inspector
(by schedule) 3 Evaluated &
signed endorsement
QMS-QMR-002 Rev 02 2022.02.28 102

Client will bring the 4 Released endorsement None 15 minutes Construction & Maintenance
endorsement to zoning (Zoning Foreman - City Building
Official's Office
approved permit Sanitary/Plumbing permit. Foreman - City Building
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 103

8) ISSUANCE OF FENCING PERMIT
FENCING PERMIT CLEARANCES

1. Fencing permit application form signed and sealed by a duly registered Office of the Building Official Private Professionals (1-4)
Architect or Civil Engineer. 2. Fencing Plan and details (blueprint) signed &
sealed by a duly registered Architect or Civil Engineer. 3. Bill of Materials &
Cost Estimate signed and sealed by a registered Architect or Civil Engineer,
(3 copies). 4. Specifications signed and sealed by a registered Architect or
Civil Engineer. (3 copies).
5. Title of property (Transfer Certificate of Title), 3 copies. Registry of Deeds
6. Lot Plan 7. Deed of sale/Lease contract/Contract to sell/Notarized consent Owner’s copy/ Geodetic Engineer
letter, if the TCT/Tax declaration is not in the name of the owner/applicant of
the structure to be applied.
8. Latest Tax Declaration and Real Property Tax Payment, 3 copies. 9. Land Tax
Structural design computation for fence with 3 meters in height and above.
Submitted accomplished 1.Pre reviewed & checked / None 40 minutes Construction & Maintenance
application form with received recorded and Foreman - City Building
supporting documents prepared endorsement 2 Site Official's Office
inspection of Bldg. Inspector
(by schedule) 3 Evaluated &
signed endorsement
QMS-QMR-002 Rev 02 2022.02.28 104

Client will bring the 4 Released endorsement None 3 minutes Construction & Maintenance
endorsement to zoning (Zoning Foreman - City Building
Official's Office
Bring the clearance to OBO Zoning Clearance None 3 minutes Project Development Officer II
office for assessment - City Mayor's Office - Zoning,
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 105

9) ISSUANCE OF TEMPORARY SERVICE CONNECTION PERMIT
TEMPORARY SERVICE CONNECTION PERMIT CLEARNCES

1. Temporary Service Connection permits application form signed and sealed Office of the Building Official Private Professionals
by a duly registered Professional Electrical Engineer.
2. Photocopy of building permit. 3. Electrical plan/layout. 4. Fire Safety Owner’s copy
Inspection Certificate.
Submitted the accomplished 1 Checked & received None 1hour Assistant Building Official -
application form with Application forms and CGADH 1 - City Building
supporting documents supporting documents 2 Official's Office, Construction
Inspection, staff in-charge & Maintenance Foreman - City
conducts site inspection of Building Official's Office
the building /structure being
applied for temporary service
connection permit.(by
temporary service connection
permit fee
QMS-QMR-002 Rev 02 2022.02.28 106

Pay the fees 4 Order of payment will be None 45 minutes Building Official - CGDH 1 -
issued. 5 Approved and City Building Official's Office,
signed of permit Assistant Building Official -
City Building Official's Office
Client may now get the 6Release/issuance of None 5 minutes Construction & Maintenance
approved permit Temporary Service Man - City Building Official's
Connection permit Office
QMS-QMR-002 Rev 02 2022.02.28 107

10) OCCUPANCY PERMIT
OCCUPANCY PERMIT CLEARANCES

Who may avail: GENERALP PUBLIC
1. Notarized Application Form Office of the Building Official to be notarized
2. Photocopy of Issued Building Permit Owner’s copy
1. Certificate of Completion signed and sealed by design professional 2. Registered Private Professionals in-charge of the construction’
Logbook signed and sealed by professionals who supervised the
construction
5. AS-built Plan signed and sealed by design professional Owner/ private Professional
Submitted accomplished Checked & received None 1hour and 30 minutes Construction & Maintenance
application form with application with supporting Foreman - City Building
supporting documents documents Site inspection , Official's Office
evaluation of building,( if there
is no violation and
deficiencies )
Client will bring to Fire Station Endorsement to Bureau of None 20 minutes Construction & Maintenance
for Clearance Fire Protection. Foreman - City Building
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 108

Bring the Clearance to the Clearance Fire Station None 20 minutes Construction & Maintenance
office for assessment Foreman - City Building
Official's Office
Pay the fees Order of payment Prepared None 15 minutes Building Official - CGDH 1 -
Certificate Approved and City Building Official's Office,
signed Certificate Assistant Building Official -
City Building Official's Office,
Official's Office
QMS-QMR-002 Rev 02 2022.02.28 109

1) Request for a copy of San Pablo Map, Comprehensive Land Use Plan and economic and statistical data
Request for a copy of San Pablo Map, Comprehensive Land Use Plan and economic and statistical data
Office or Division City Planning and Development Office

Who may avail: Government employees and general public
Letter of request Client
Identification Card employees
Submit letter of request and Receive and record in the log None 2 minutes Administrative Aide IV - City
identification card. book. Planning and Development
Office, Administrative Aide III -
City Planning and
Development Office
Endorsement to the None 2 minutes Administrative Aide IV - City
concerned division. Planning and Development
Office
QMS-QMR-002 Rev 02 2022.02.28 110

Prepare the requested None 5 minutes Project Development Officer III
documents. 1. Project - City Planning and
Monitoring and Evaluation Development Office, Project
Division 2. Plans and Program Development Officer II - City
Division 3. Economic Planning and Development
Research and Statistics Office, Economist IV - City
Division Planning and Development
Office, Economic Researcher -
City Planning and
Development Office, Project
Evaluation Officer IV - City
Office, Project Evaluation
Officer III - City Planning and
Development Office, Planning
Officer II - City Planning and
Development Office,
Office
Verified and reviewed by the None 5 minutes Project Development Officer
Head of the Divisions. IV - City Planning and
Development Office,
Economist IV - City Planning
and Development Office,
Project Evaluation Officer IV -
City Planning and
Development Office,
Office
QMS-QMR-002 Rev 02 2022.02.28 111

Receive requested Release the documents. None 2 minutes Administrative Aide III - City
documents. Planning and Development
Office, Administrative Aide I -
City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 112

2) Request for a Copy of Monitoring and Evaluation Reports
Request for a Copy of Monitoring and Evaluation Reports (Monitoring and Evaluation Division)

Who may avail: Government employees and general public
Approved Program of Work Office of the City Building Officials (OBO)
Submit the approved program Receive and record. None 5 minutes Project Development Officer II
of work for implementation. - City Planning and
Development Office
Site inspection. None 1 minute Project Development Officer III
- City Planning and
Development Officer II - City
Office
Prepare monitoring and None 15 minutes Project Development Officer II
evaluation report. - City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 113

Review quarterly progress None 30 minutes Project Development Officer
monitoring report. IV - City Planning and
Development Office
Receive copy of the requested Release the report. None 2 minutes Administrative Aide I - City
report. Planning and Development
Office
QMS-QMR-002 Rev 02 2022.02.28 114

3) Validation of Office Performance Commitment Review (OPCR)
Validation of Office Performance Commitment Review (OPCR) (Monitoring and Evaluation Division)

Classification G2E - Government to Employee
Who may avail: Government employees
OPCR of various departments City Government Employees
Submit OPCR (Target) for the Receive and evaluate the None 5 minutes Project Development Officer II
rating period. OPCR (Target). - City Planning and
Development Office
Monitor the submission of None 5 minutes Project Development Officer III
OPCR for the period. - City Planning and
Development Office
Review and validate to ensure None 15 minutes Project Development Officer
the alignment of OPCR IV - City Planning and
(Target) to their AIP. Development Office, Project
Development Officer III - City
Office
QMS-QMR-002 Rev 02 2022.02.28 115

Final review and approval None 5 minutes City Planning and
signed by the Head of Office. Development Coordinator -
City Planning and
Development Office
Receive validated OPCR Release the validated OPCR. None 2 minutes Administrative Aide I - City
Office
QMS-QMR-002 Rev 02 2022.02.28 116

4) Review and Validation of Barangay GAD Plan and Budget
Review and Validation of Barangay GAD Plan and Budget (Monitoring and Evaluation Division)

Classification G2E - Government to Employee, G2G - Government to Government
Who may avail: Government employees
Barangay GAD Plans and Budgets Barangay Officials
Submit the Barangay GAD Receive and record the None 2 minutes Project Development Officer II
Plan for review. prepared. - City Planning and
Development Office
Review and validate A. To None 10 minutes Project Development Officer
ensure the alignment of IV - City Planning and
Barangay GAD PPAs with the Development Office, Project
priorities of the City. Development Officer III - City
Office
QMS-QMR-002 Rev 02 2022.02.28 117

Review and validate B. To None 10 minutes Project Development Officer
check if GPB are compliant on IV - City Planning and
the checklist items: If Development Office, Project
compliant, submit the same Development Officer III - City
transmittal letter to the DILG, Planning and Development
CLGOO for review and Office
endorsement.
Receive the GPB for If not, return GPB with None 10 minutes City Planning and
appropriate action and transmittal letter to the Development Coordinator -
resubmit the same Barangay Chairman reflected City Planning and
the gasps during the service. Development Office
Upon resubmission of the None 10 minutes City Planning and
reviewed GPB, Head of the Development Coordinator -
Office observe the same City Planning and
process of review, if Development Office
comments are sufficiently
addressed and complied with,
transmittal letter to the
CLGOO for review and
endorsement.
Receive by the Barangay the Release of Compliant GPB. None 2 minutes Project Development Officer
reviewed and validated GAD IV - City Planning and
Plan and Budget (GPB) for Development Office, Project
submission to CLGOO. Development Officer III - City
Office, Project Development
Development Office
QMS-QMR-002 Rev 02 2022.02.28 118

5) Formulation of Annual Investment Plan
Formulation of Annual Investment Plan (Plans and Programs Division)

Who may avail: Government Employees/General Public/Government Agencies
Annual Investment Plan (AIP) Client
Submit the Annual Investment Receive and record AIP of None 5 minutes Administrative Aide IV - City
Plan per department for various departments. Planning and Development
review and consolidation. Office
Consolidation of AIP None 2 minutes Project Evaluation Officer III -
proposed project of various City Planning and
departments. Development Office, Planning
Development Office
QMS-QMR-002 Rev 02 2022.02.28 119

Review and check the AIP for None 5 minutes City Planning and
the submission to Local Development Coordinator -
Development Council (LDC). City Planning and
Office
Conduct meeting of Local None 4 minutes Project Evaluation Officer IV -
Development Council (LDC). City Planning and
Evaluation Officer III - City
Office, Planning Officer II -
City Planning and
Evaluation Assistant - City
Office
Endorsement to the None 5 minutes Project Evaluation Officer IV -
Sangguniang Panglunsod. City Planning and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 120

6) Formulation of Annual Supplemental Budget
Formulation of Annual Supplemental Budget (Plans and Programs Division)

Who may avail: Government Agencies
Local Finance Committee Endorsement Letter City Budget Office
Approved Barangay and or SK Budget City Budget Office
Approved Barangay and or SK Supplemental Budget City Budget Office
Submit the Barangay and or Receive and record. None 2 minutes Administrative Aide I - City
SK Annual or Supplemental Planning and Development
Budget with the Local Finance Office
Committee endorsement
letter.
Check and review the None 4hours Project Evaluation Officer III -
document/s. City Planning and
Development Office, Planning
Development Office
QMS-QMR-002 Rev 02 2022.02.28 121

Sign the checked and None 10 minutes City Planning and
reviewed documents. Development Coordinator -
City Planning and
Office
Receive by the Office of the Release the documents. None 2 minutes Administrative Aide I - City
City Budget Planning and Development
Office
QMS-QMR-002 Rev 02 2022.02.28 122

7) Formulation of 20% Development Plan
Formulation of 20% Development Plan (Plans and Programs Division)

Who may avail: Government Employees/General Public/Government Agencies
20% Development Plan Project proposal Client
Submit the Annual 20% Receive and record the 20% None 5 minutes Administrative Aide IV - City
Development Program Development Fund to log Planning and Development
book. Office
Consolidation of the 20% None 2 minutes Project Evaluation Officer III -
Development Fund Project City Planning and
Proposal. Development Office, Planning
Evaluation Assistant - City
Office
QMS-QMR-002 Rev 02 2022.02.28 123

Review and check the 20% None 4 minutes Project Evaluation Officer IV -
Development Fund for City Planning and
submission to Sangguniang Development Office
Panglunsod.
Final review of the 20% None 4 minutes City Planning and
Development Fund for Development Coordinator -
submission to Sangguniang City Planning and
Panglunsod. Development Office
QMS-QMR-002 Rev 02 2022.02.28 124

1) ISSUANCE OF CERTIFICATION (for any legal purpose)
This service includes issuance of certificate to bonafide local farmers.
Office or Division City Agriculturist's Office

Who may avail: Farmer/Clienteles/General Public (FARMC, BAFC,RIC,4H, Farmers Association and Cooperatives)
written or verbal request Barangay Certification (certifying he/she is a Barangay Hall One Stop Shop
bonafide farmer Official Receipt (for certification)
Sign the client logbook 1. Give the logbook to the None 1 minute Senior Agriculturist - City
client Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office
QMS-QMR-002 Rev 02 2022.02.28 125

Client answers interview 2. Verification 2.1 Verify name None 5 minutes Senior Agriculturist - City
of client, if included in the Agriculturist's Office,
masterlist of farmers 2.2 if not Agriculturist II - City
included, interview for Agriculturist's Office,
Registry System for Basic Agricultural Technologist -
Sectors in Agriculture City Agriculturist's Office,
(RSBSA) Supervising Administrative
Officer - City Agriculturist's
Office, Administrative Officer
V - City Agriculturist's Office
2.3 Conduct site inspection, if None 30 minutes Senior Agriculturist - City
necessary (excluding travel Agriculturist's Office,
time) Agriculturist II - City
City Agriculturist's Office,
Supervising Administrative
Pay require fee and return to 3. Receive Official Receipt, None 5 minutes Senior Agriculturist - City
the Office of the City sign certification and issue Agriculturist's Office,
Agriculturist for the Agriculturist II - City
processing and release of Agriculturist's Office,
certification Agricultural Technologist -
QMS-QMR-002 Rev 02 2022.02.28 126

2) PROVISION OF TECHNICAL ASSISTANCE
This service include conduct of trainings and seminars on crops, livestock, fisheries, corn, rice and matters
regarding 4H, RIC clubs and CAFC

written or verbal request NONE
1. Sign the client logbook Give the logbook to the client None 1 minute Senior Agriculturist - City
QMS-QMR-002 Rev 02 2022.02.28 127

2. Submit a written request for Receive the written request None 10 minutes Senior Agriculturist - City
needed technical assistance (minutes depends on the kind Agriculturist's Office,
of the technical assistance Agriculturist II - City
needed) Agriculturist's Office,
2.1 receive assistance Give the assistance to the None 10 minutes Senior Agriculturist - City
client if needed or can be Agriculturist's Office,
provided at the moment Agriculturist II - City
2.2 receive schedule for the If technical assistance None 10 minutes Senior Agriculturist - City
activity requested, needs preparation, Agriculturist's Office,
set the schedule for the Agriculturist II - City
activity. Agriculturist's Office,
V - City Agriculturist's Office,
Engineer II - City
Agriculturist's Office
QMS-QMR-002 Rev 02 2022.02.28 128

3) CONTROL OF PLANT PEST AND DISEASES
This service provide technical assistance to conduct of site visit and inspection.

Who may avail: General Public and Farm Clienteles
Written / verbal request Specimen NONE
2. Client reports incidence of Receive and verify report None 5 minutes Senior Agriculturist - City
pests and diseases to Agriculturist's Office,
Agricultural Technologist Agriculturist II - City
concerned Agriculturist's Office,
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 129

2.1 Client show to the AT the Conduct of on-site inspection, None 30 minutes Senior Agriculturist - City
site for inspection if necessary (minutes Agriculturist's Office,
excluding travel time) Agriculturist II - City
Engineer II - City
3 Receive a written control Provide a written None 10 minutes Senior Agriculturist - City
measures/recommendations recommendations for control Agriculturist's Office,
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 130

4) PROVISION OF AVAILABLE FARM INPUTS ASSISTANCE
This service provides seeds, seedlings, fertilizers, livestock, fingerlings and other farm inputs

verbal / written request NONE
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 131

2. Submit a written request for 2. Receive and verify written None 2 minutes Senior Agriculturist - City
needed interventions request Agriculturist's Office,
Engineer II - City
2.1 if the needed intervention None 6 minutes Senior Agriculturist - City
cannot be provided by the Agriculturist's Office,
Office of the City Agriculturist Agriculturist II - City
or LGU, prepare indorsement Agriculturist's Office,
letter to the Department of Agricultural Technologist -
Agriculture Region IV-A City Agriculturist's Office,
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 132

2.2 Sign indorsement letter None 6 minutes City Agriculturist - 's Office,
Assistant City Agriculturist -
CGADH I - City Agriculturist's
Office, Senior Agriculturist -
Engineer II - City
3. Receive information about 3. Send the indorsement letter None 2 minutes Senior Agriculturist - City
the action taken to Department of Agriculture Agriculturist's Office,
Region IV-A Agriculturist II - City
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 133

4. Inform client of the action None 5 minutes Senior Agriculturist - City
taken Agriculturist's Office,
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 134

5) DISTRIBUTION OF AVAILABLE FARM INPUTS
This service includes the provision and distribution of farm inputs.

Written / Verbal Request NONE
QMS-QMR-002 Rev 02 2022.02.28 135

2. Notify Office of the City 2. Call the attention of the None 1 minute Senior Agriculturist - City
Agriculturist staff the he/she Agricultural Technologist Agriculturist's Office,
is a beneficiary concerned Agriculturist II - City
Engineer II - City
2.1 Validates if the client is None 4 minutes Senior Agriculturist - City
included in the masterlist Agriculturist's Office,
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 136

3 Receive the inputs for 3. If included in the masterlist, None 15 minutes Senior Agriculturist - City
distribution/ Dispersal release the farm inputs Agriculturist's Office,
Agriculturist's Office, Heavy
Equipment Operator I - City
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 137

3.1 If not included in the None 15 minutes Senior Agriculturist - City
masterlist, include client in Agriculturist's Office,
the next release of inputs Agriculturist II - City
Agriculturist's Office, Heavy
Equipment Operator I - City
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 138

6) LIVESTOCK SUPPORT SERVICE
This service includes consultation, vaccination and deworming of farm animals

Verbal / Written request NONE
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 139

2. Report the service needed 2. Identify the service needed None 3 minutes Senior Agriculturist - City
Engineer II - City
2.1 Notify the Office of the City None 2 minutes Assistant City Agriculturist -
Agriculturist staff concerned CGADH I - City Agriculturist's
Office, Senior Agriculturist -
Engineer II - City
3. Accompany Office of the 3 Proceed to the area where None 30 minutes Assistant City Agriculturist -
City Agriculturist Staff the service is needed (minutes CGADH I - City Agriculturist's
depends on the kind of Office, Agricultural
technical assistance needed) Technologist - City
QMS-QMR-002 Rev 02 2022.02.28 140

7) GENERAL FARM ASSISTANCE
This service provide farm assessment and recommendation

Written/ Verbal request NONE
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 141

2. Present the assistance 2. Identify the assistance None 1 minute Senior Agriculturist - City
needed needed Agriculturist's Office,
Engineer II - City
2.1 Interview client None 5 minutes Senior Agriculturist - City
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 142

2.2 Determine the assistance None 5 minutes Senior Agriculturist - City
requested Agriculturist's Office,
Engineer II - City
3. Accompany Office of the 3. If needing site visit proceed None 30 minutes Senior Agriculturist - City
City Agriculturist staff to the to farm and render service / Agriculturist's Office,
site assistance needed (minutes Agriculturist II - City
depends on the kind of Agriculturist's Office,
technical assistance needed) Agricultural Technologist -
Engineer II - City
QMS-QMR-002 Rev 02 2022.02.28 143

1) VETERINARY SERVICES
Disease Control and Prevention Consultation Treatment and Vaccination
Office or Division City Veterinarian's Office

NONE
Proceed to the Office of the The Front Desk staff makes None 5 minutes Administrative Aide III - City
City Veterinarian and register record of the client's and pet's Veterinarian's Office
at the front desk general information
The City Veterinarian will None 10 minutes City Veterinarian - 's Office
interview/assess the
client/patient: (a)Takes the
animal medical history (b)
Conduct medical examination
(c) Does tentative diagnosis
QMS-QMR-002 Rev 02 2022.02.28 144

The City Veterinarian treats None 20 minutes City Veterinarian - 's Office
the animal, provides relevant
information and prescribes
medicines for home
medication, if any. Whenever
applicable, veterinary supplies
are provided by the CVO.
Otherwise, client have to
secure these on their own. For
urgent requests and need of
treatment, immediate
response will be provided.
Releasing of Vaccination None 5 minutes Administrative Aide III - City
card/s. Veterinarian's Office
QMS-QMR-002 Rev 02 2022.02.28 145

2) VACCINATION SCHEDULE IN DIFFERENT BARANGAYS
Anti-Rabies Vaccination

Letter of Request from Barangay
Bring Letter of Request and Check documents and None 5 minutes Administrative Aide III - City
fill-out form schedule availability Veterinarian's Office
Bring Request Form to City Release of approved Request None 5 minutes City Veterinarian - 's Office,
Vet for Approval form with schedule Administrative Aide III - City
Veterinarian's Office
QMS-QMR-002 Rev 02 2022.02.28 146

3) LIVESTOCK SHIPPING PERMIT AND VETERINARY HEALTH CERTIFICATE
SECURING LIVESTOCK SHIPPING PERMIT AND VETERINARY HEALTH CERTIFICATE

(1) Barangay Clearance (2) Private Veterinary Health Certificate (3) Updated
Livestock Handlers' Certificate (4) Updated Livestock Transport Carrier (5)
Certificate of Ownership or Transfer (Cattle or Carabaos) (6) Vaccination
Records
Request for Certificate/Permit: The City Veterinarian will 50.00 30 minutes City Veterinarian - 's Office,
(a) Bring the animal(s) to the inspect the animals and Administrative Aide III - City
CVO and Request for ensure that they do not have Veterinarian's Office
issuance of the certificate and any communicable diseases
permit (b) For Livestock,
especially large animal, client
may request that the certifying
officer visit the animal at the
shippers' pooling and loading
area
QMS-QMR-002 Rev 02 2022.02.28 147

The City Veterinarian prepares None 10 minutes City Veterinarian - 's Office
and approves the
certification/permit and attach
the requirements above, then
release the certificate/permit
to the party.
QMS-QMR-002 Rev 02 2022.02.28 148

4) SECURING DEATH CERTIFICATE
Documentation of Deceased Animals Reported

(a) Barangay Certification or Affidavit of two (2) disinterested persons N/A
attesting to the death (b) Certificate of Ownership or Transfer (cattle or
carabao) (c) Community Certificate (d) Picture of Deceased Animal
Report to the Office of the City The City Vet will go with the 50.00 1hour City Veterinarian - 's Office
Veterinarian the death of the client to the area where the
Livestock and Request for the dead livestock is being held.
issuance of the death He/She validates the cause of
certificate death and takes photographs
of the dead animal. The
photos must be taken from at
least three (3) positions.
The City Vet prepares a None 15 minutes City Veterinarian - 's Office
Necropsy Report.
QMS-QMR-002 Rev 02 2022.02.28 149

Submit the None 10 minutes City Veterinarian - 's Office
Report/Certification, along
with the requirements above,
to the Livestock Insurance
Company.
QMS-QMR-002 Rev 02 2022.02.28 150

5) MAYOR'S PERMIT AND LICENSES RENEWAL
Attachment for Business Permit and Licenses

Who may avail: General Public with Business related to Veterinary
(a) Business Permit form duly accomplished (b) Veterinary Clearance and N/A
Certification
Report to the One Stop Shop The Meat Inspector will 350 5 minutes Meat Inspector II - City
or City Veterinary Office and inspect all the requirements Veterinarian's Office
bring the new Business and issue Veterinary
Permit Form Clearance and Certification
QMS-QMR-002 Rev 02 2022.02.28 151

6) DOG POUND MANAGEMENT AND MAINTENANCE
Securing Dog/Cat Welfare by providing temporary shelter

Barangay request to catch stray dogs/cats N/A
Bring Letter of Request Check Letter, Interview and None 20 minutes Pound Keeper II - City
Available Schedule Veterinarian's Office
Bring Request Form to City Release of approved request None 5 minutes City Veterinarian - 's Office
Vet for Approval form with schedule
Catching stray animal/s and None 1hour and 30 minutes Pound Keeper II - City
forwarding to the pound. Veterinarian's Office
QMS-QMR-002 Rev 02 2022.02.28 152

1) Request for Pre-Membership Education Seminar (PMES)
Primary Cooperative whose Education and Training Committee are not fully functional can request assistance for
the conduct of PMES for it new applicants/member
Office or Division City Cooperative Office

Who may avail: Applicant for Cooperative Membership
Request Letter Pro forma and sample letters / request forms are available at City
Cooperatives Office
Sign in the client log book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office
Fill-out the request form or Receive the letter of request None 5 minutes Administrative Aide VI - City
submit the letter of request and check the availability of Cooperative Office,
stating the desired schedule the speakers Administrative Aide III - City
and venue of the seminar Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 153

Arrange the Schedule of the Set the date of the seminar None 5 minutes Supervising Coop.
participants Development Specialist - City
Cooperative Office,
Cooperatives Development
Specialist II - City Cooperative
Office
QMS-QMR-002 Rev 02 2022.02.28 154

2) Conduct of Pre-Membership Education Seminar (PMES)
Technical Assistance given to primary cooperatives whose Education and Training Committee is not fully
functional, the office will give a brief discussion about cooperatives based on RA 9520

Who may avail: Applicants for Cooperative Membership
Approved Request Letter Pro forma and sample letters/request forms are available at City Cooperatives
Office
Sign/Log in the attendance Check the attendance of the None 5 minutes Construction & Maintenance
sheet participants Man - City Engineer Office,
Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 155

Listen and participate in the Conduct Seminar/Discuss the None 4 minutes Supervising Coop.
seminar. assigned modules/topics Development Specialist - City
Cooperative Office,
Office, Administrative
Assistant II - City Cooperative
Office, Administrative Aide VI
- City Cooperative Office
Receive Certificate of Issue/award Certificate of None 10 minutes Administrative Aide VI - City
Attendance Pre-Membership Attendance Cooperative Office,
Education Seminar (PMES) Administrative Aide III - City
Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 156

3) Request for Pre-Registration Seminar (PRS)
Pre-Registration Seminar is given to interested group/association who want to form a cooperative

Who may avail: Interested Parties/Group with at least 15 members
Cooperatives Office
Sign in the client log book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office
submit the letter of request and check the availability of Cooperative Office,
stating the desired schedule the speakers. Administrative Aide III - City
and venue of the seminar. Cooperative Office
Arrange the Schedule of the Set the date of the seminar None 5 minutes Supervising Coop.
participants Development Specialist - City
Cooperative Office,
Office
QMS-QMR-002 Rev 02 2022.02.28 157

QMS-QMR-002 Rev 02 2022.02.28 158

4) Conduct of Pre-Registration Seminar (PRS)
City Cooperatives Office assist the Cooperative Development Authority personnel in conducting the Pre-
Registration Seminar

Who may avail: Interested Parties/Group with at least 15 members
Sign/Log in the attendance Check the attendance of the None 5 minutes Construction & Maintenance
sheet participants Man - City Engineer Office,
Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 159

Listen and participate in the Assist the CDA personnel in None 4 minutes Supervising Coop.
seminar. the conduct of PRS /Discuss Development Specialist - City
the assigned modules/topics Cooperative Office,
Office, Administrative Aide VI
- City Cooperative Office
Secure the Pre-Registration Coordinate with the CDA on None 5 minutes Cooperatives Development
Seminar (PRS) Certificate of the issuance of Certificate of Specialist II - City Cooperative
Attendance from CDA PRS Office, Administrative
Office
QMS-QMR-002 Rev 02 2022.02.28 160

5) Request for Technical Assistance
Book keeping and Record Management

Who may avail: Would-be Cooperatives and Registered Cooperatives
Cooperatives Office
Sign in the client log Book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office,
Cooperative Office
submit the request letter and inform the client what to Cooperative Office,
bring along during the Administrative Aide III - City
coaching/mento-ring sessions Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 161

Receive the schedule and the Set the date of the actual one- None 5 minutes Supervising Coop.
list of documents to bring on-one coaching/mentoring Development Specialist - City
along during sessions Cooperative Office,
Office
QMS-QMR-002 Rev 02 2022.02.28 162

6) Technical Assistance on Book keeping and Record Management
Newly Registered and Registered cooperative may avail this technical assistance to improve the record
management of the coop

Who may avail: Registered Cooperatives
1. Voucher and Official Receipts of coop cooperative
2. Transaction made by coop cooperative
3. Passbook cooperative
Cooperative Office
Actual Tutoring Tutoring the assigned None 2 minutes Administrative Aide VI - City
bookkeeper/ responsible Cooperative Office,
person on how to record and Administrative Aide III - City
manage transaction Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 163

7) Technical Assistance on Online Registration
Assistance is given as per request of the clients

Who may avail: Would-be Cooperatives
1. Draft of Article of Cooperation and Bylaws CDA website (cda.gov.ph)
2. Copy of valid ID of members members
Cooperative Office
Actual Online Registration Assist the client on the office None 2 minutes Cooperatives Development
computer to fill out and Specialist II - City Cooperative
submit the Articles of Office, Administrative Aide VI
Cooperation and By-Laws for - City Cooperative Office
online registration of the
proposed cooperative
QMS-QMR-002 Rev 02 2022.02.28 164

8) Technical Assistance on Online Submission of Report
Mandatory Reports are submitted every month of April

Who may avail: Registered Cooperatives
1. Financial Statement cooperative
2. List of Officers and their training cooperative
3. List of Programs and Activities conducted cooperative
Cooperative Office
Actual Online Submission of Assist the client on the office None 2 minutes Cooperatives Development
Report computer to fill out and Specialist II - City Cooperative
submit the mandatory reports Office, Administrative Aide VI
to CDA - City Cooperative Office
QMS-QMR-002 Rev 02 2022.02.28 165

1) DOT ACCREDITATION
Application of Tourism related establishments to secure accreditation to the Department of Tourism
Office or Division City Tourism Office

Who may avail: Tourism Related Establishments Owners
Business Permit, DTI Registration/SEC, Valid ID DTI, BPLO
1. Check temperature and Presents guestbook for walk- None 3 minutes Tourism Operations Officer II -
present vaccination card. in clients. Client signs City Tourism Office
Presents guestbook. Client guestbook. / Receives
signs guestbook. (walk-in documents/requests through
clients) face-to-face or e-mail.
2. Presents the requirements Checks if the documents are None 10 minutes Tourism Operations Officer II -
needed for DOT Registration. complete as required by the City Tourism Office
Department of Tourism
Follow-up clients' DOT None 5 minutes Tourism Operations Officer II -
application for accreditation. City Tourism Office
Advice client to monitor the
feedback from DOT for further
information.
QMS-QMR-002 Rev 02 2022.02.28 166

QMS-QMR-002 Rev 02 2022.02.28 167

2) INQUIRIES: MUSEO NG SAN PABLO AND OTHER CULTURAL HERITAGE SITES
Scheduling of Museum and Heritage Zone tours

Who may avail: Travel Agencies, Teachers, Students, Local and Foreign Tourists
Letter Request/Inquiry Requesting Office/School/National & Local Agencies
1. Check temperature and Presents guestbook for walk- None 3 minutes Senior Tourism Operations
present vaccination card. in clients. Client signs Officer - City Tourism Office,
guestbook. / Receives MUSEUM TECHNICIAN I - City
requests and inquiries Tourism Office
through e-mail.
2. Present letter Set/Finalize schedule of None 5 minutes Senior Tourism Operations
request/inquiry. museum and heritage zone Officer - City Tourism Office,
tour. MUSEUM TECHNICIAN I - City
Tourism Office
3. Actual Tour Assists in the actual tour at None 1hour Senior Tourism Operations
Museo ng San Pablo and Officer - City Tourism Office,
Heritage Zone MUSEUM TECHNICIAN I - City
Tourism Office
QMS-QMR-002 Rev 02 2022.02.28 168

QMS-QMR-002 Rev 02 2022.02.28 169

3) RECEIVING INCOMING AND OUTGOING COMMUNICATION, HUMAN COMMUNICATION
Receives all communications from different agencies

Who may avail: Local and Foreign Agencies
1. Check temperature and Presents guestbook for walk- None 3 minutes Administrative Officer III - City
present vaccination card. in clients. Client signs Tourism Office, Administrative
guestbook. / Receives Assistant II - City Tourism
requests and inquiries Office
through e-mail or hand-carry.
2. Receiving Checking Incoming/Outgoing None 5 minutes Administrative Officer III - City
Incoming/Outgoing Tourism Office, Administrative
Communications. Assistant II - City Tourism
Office
3. Human Resource Assists to communicate in None 5 minutes Administrative Officer III - City
Communication. human resource. Tourism Office, Administrative
Assistant II - City Tourism
Office
QMS-QMR-002 Rev 02 2022.02.28 170

QMS-QMR-002 Rev 02 2022.02.28 171

4) TOURISM RELATED INQUIRY & TOUR ASSISTANCE/TOURIST ARRIVALS
Inquiry/provides assistance regarding tours in Tourist destinations/spots, provides Tourism attraction visitor
records

Who may avail: Students, Faculty, Media, Tour Operators, Tour Guides, Tourists, Tourism Accredited
Establishments, 7 Lakes, National and Local Agencies
Letter Request/Valid ID Requesting Office/School/National & Local Agencies
guestbook. / Receives
requests and inquiries
through e-mail or face-to-face.
QMS-QMR-002 Rev 02 2022.02.28 172

Client is attended by staff and None 10 minutes Tourism Operations Officer II -
records submitted information City Tourism Office
(walk-in). Staff receives
tourism related inquiries and
assistance/tourist arrival
report from client through e-
mail. Give the client the
information needed.
2. Itinerary Approval Release of documents None 3 minutes City Tourism Officer - CGDH
1 - City Tourism Office
QMS-QMR-002 Rev 02 2022.02.28 173

5) TRI-MEDIA ASSISTANCE PROMOTION AND EVENTS
Provides tourist assistance to clients with location shooting, promotion of tourist destinations via social media
platforms

Who may avail: Tri-media and other organizations
Letter Request Requesting Office/School/National & Local Agencies
present vaccination card. in clients. Client signs Officer - City Tourism Office,
guestbook. / Receives Tourism Operations Officer II -
requests and inquiries City Tourism Office
through e-mail or face-to-face.
Talks to client and gives the None 15 minutes Senior Tourism Operations
necessary assistance needed Officer - City Tourism Office,
for walk-in clients, / Answers e- Tourism Operations Officer II -
mail request by the client. City Tourism Office
2. Itinerary Approval Release of documents None 3 minutes City Tourism Officer - CGDH
QMS-QMR-002 Rev 02 2022.02.28 174

3. Request for assistance on Assist on location shooting. None 2hours Tourism Operations Officer II -
shooting location Checks on required City Tourism Office
documentation of staff under
the new normal.
QMS-QMR-002 Rev 02 2022.02.28 175

1) FACILITATE IN THE PRE COUNCILING/ADVISING FOR PROSPECTIVE APPLICANTS AS TO THE PROVISIONS OF
THE CODE
CLIENT MAY SEEK ASSITANCE OF THE OFFICE ON INQUIRIES REGARDING THE LOCAL ORDINACE FOR TAX
INCENTIVE AVAILMENT.
Office or Division City Mayor's Office - LEDIPO

Who may avail: MICRO, SMALL AND MEDIUM ENTERPRISE OWNERS
CLIENT SIGNS IN THE LOGBOOK OFFICE
1 CLIENT SIGN IN THE PROVIDE LOGBOOK TO THE None 1 minute Licensing Officer I - City
LOGBOOK CLIENT Mayor's Office - LEDIPO
2 CLIENT ASK INQUIRIES ANSWER INQUIRIES OF THE None 1hour Community Affairs Officer III -
AND ENGAGE IN DISCUSSION CLIENT REGARDING THE City Mayor's Office - LEDIPO
PROVISIONS OF THE
ORDINANCE
TOTAL 0.00 1hour and 1 minute
QMS-QMR-002 Rev 02 2022.02.28 176

2) FACILITATE IN THE ISSUANCE OF CHECKLIST OF REQUIREMENTS, APPLICATION FORMS, EVALUATION AND
VALIDATION OF THE REQUIREMENTS, LETTER OF ACCEPTANCE ISSUANCE AND ENDORSEMENT TO THE SAN
PABLO CITY BOARD OF INVESTMENTS FOR THE TAX AVAILMENT
THE EVALUATION AND APPROVAL AND GRANTING OF THE INCENTIVES(INCLUDING PREPARATION OF NOTICE
OF APPROVAL, POSITION PAPER AND BOARD RESOLUTIONS WILL BE EXECUTED BY THE SAN PABLO CITY
BOARD OF INVESTMENTS.
Office or Division City Mayor's Office - LEDIPO

Who may avail: MICRO, SMALL AND MEDIUM ENTERPRISE OWNERS
1. Three (3) copies OF COMPLETED APPLICATION FORM AVAILABLE AT THE Local Economic Development and Investment Promotion Office
LEDIPO 2. BUSINESS PLAN OF THE PROPOSED INVESTMENT (PRESCRIBED
FORM AVAILABLE AT THE OFFICE) 3. A CERTIFIED COPY OF THE
CERTIFICATE OF BUSINESS NAME REGISTRATION FROM THE
DEPARTMENT OF TRADE AND INDUSTRY FROM THE SEC OR CDA
REGISTRATION 4. A CERTIFICATION FROM THE CITY TREASURER THAT
THE APPLICANTS HAS NO OUTSTANDING OBLIGATION WITH THE CITY 5.
CERTIFICATE OF REGISTRATION IF ENJOYING INCENTIVES UNDER THE
NATIONAL LAWS 6. CERTIFICATE OF ACCREDITATION FROM THE
DEPARTMENT OF TOURISM TOURISM RELATED BUSINESS 7. OFFICIAL
RECEIPT OF THE FILING FEE FROM THE CITY TREASURER OFFICE 8.
OFFICIAL RECEIPT FOR THE PAYMENT OF REGISTRATION FEE OF (0.1%)
OF DECLARED CAPITILIZATION BUT NOT LESS THAN PHP 500.00 NOR
MORE THAN PHP 150,000.00 AS THE CASE MAYBE FROM THE CITY
TREASURER OFFICE
QMS-QMR-002 Rev 02 2022.02.28 177

1 SIGN IN THE LOGBOOK PROVIDE THE LOG BOOK None 1 minute Licensing Officer I - City
Mayor's Office - LEDIPO
2 ASK FOR THE CHECKLIST PROVIDE CHECKLISTS OF None 5 minutes Licensing Officer I - City
AND APPLICATION FORMS REQUIREMENST AND Mayor's Office - LEDIPO
APPLICATION FORMS
3 Submissions of Duly Received applications forms None 10 minutes Licensing Officer I - City
accomplished application and requirements Mayor's Office - LEDIPO
forms and requirements
EVALUATION AND None 20 minutes Community Affairs Officer III -
VALIDATION OF THE City Mayor's Office - LEDIPO
SUBMITTED REQUIREMENTS
ISSUANCE OF LETTER OF None 2 minutes Community Affairs Officer III -
ACCEPTANCE City Mayor's Office - LEDIPO,
Mayor's Office - LEDIPO
ENDORSEMENT OF THE None 1hour Community Affairs Officer III -
APPLICATION TO SAN City Mayor's Office - LEDIPO
PABLO CITY BOARD OF
INVESTMENT FOR
EVALUATION AND
APPROVAL
ISSUANCE OF NOTICE TO None 5 minutes Community Affairs Officer III -
THE CLIENT OF THE City Mayor's Office - LEDIPO
APPROVED APPLICATION
FOR THE TAX INCENTIVE
QMS-QMR-002 Rev 02 2022.02.28 178

ISSUANCE OF THE POSITION None 30 minutes Community Affairs Officer III -
PAPER AND BOARD City Mayor's Office - LEDIPO
RESOLUTION FOR THE
APPLICANTS ACCEPTANCE
QMS-QMR-002 Rev 02 2022.02.28 179

SOCIAL
SERVICES
QMS-QMR-002 Rev 02 2022.02.28 180
1) PREPARATION OF SOCIAL CASE STUDY REPORT
A written report given to client that justifies his/her eligibility to avail assistance such as medical, financial, burial,
transportation and educational assistance from government, non-government or civil society organizations.
Office or Division City Social Welfare and Development Office

Who may avail: General Public seeking social services assistance (Medical, Hospitalization, Burial, Transportation
(1) Barangay certification/indigency (2) Medical abstract/Clinical summary, (3) (1) Client request for needed documents to the agency concerned.
CEDULA (4) Valid ID (5) Updated Hospital bill or latest doctor's prescription
with amount indicated and stamped by hospital or pharmacy
(1) Registration of Client at the (1) Interview client in difficult None 10 minutes Social Welfare Officer IV - City
Logbook. circumstances with presented Social Welfare and
documents. Development Office, Social
Welfare Officer III - City Social
Officer II - City Social Welfare
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 181

(2) The client prepares, (2) Submit required None 1hour Social Welfare Officer IV - City
presents and submits documents. Prepare Social Social Welfare and
documents to the personnel/ Case Study Report noted by Development Office, Social
staff for assessment. the Head of Office. Welfare Officer III - City Social
Social Welfare and
Development Office
(3) Upon assessment the (3) Released of social Case None 10 minutes Social Welfare Officer IV - City
personnel/ staff will review the Study Report. Submit for Social Welfare and
documents and prepare the review and approval by the Development Office, Social
needed assistance. Department head. Welfare Officer III - City Social
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 182

2) ISSUANCE OF CERTIFICATE OF INDIGENCY
A certificate issued by CSWDO office certifying that the said client belongs to an indigent family in their barangay
as certified by the Barangay Chairman.

Who may avail: The General Public
(1) Barangay Certificate of Residency (2) Valid Identification Card (3) (1) Client request for needed documents to the agency concerned
Certificate of Non-Property (from Accessor's Office) (4) Certificate of Tax
Exemption (from BIR)
(1) Registration of Client at the (1) Direct service worker None 30 minutes City Social Welfare and
Logbook. conducts an intake interview Development Officer - City
to the applicant to gather Social Welfare and
relevant information. Development Office, Social
Welfare Officer I - City Social
Office
QMS-QMR-002 Rev 02 2022.02.28 183

(2) The client prepares, (2) Direct service worker will None 8hours City Social Welfare and
presents and submits conduct home visit and Development Officer - City
documents to the personnel/ collateral interviews for Social Welfare and
staff for assessment. further data gathering and Development Office, Social
verification. (As the need Welfare Officer IV - City Social
arises) Welfare and Development
Office, Social Welfare Officer
III - City Social Welfare and
Development Office, Social
Office
(3) Upon assessment the (3) Preparation of Certificate None 15 minutes City Social Welfare and
personnel/ staff will review the of Indigency by the direct Development Officer - City
documents and prepare the service worker. Social Welfare and
needed assistance. Development Office, Social
Welfare Officer IV - City Social
Office
QMS-QMR-002 Rev 02 2022.02.28 184

(4) Release of Certificate of None 3 minutes City Social Welfare and
Indigency to the applicant. Development Officer - City
Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 185

3) PRE-MARRIAGE COUNSELING
It refers to efforts undertaken by worker to: 1. Guide/assist marriageable couples towards an informed decision
about contracting marriage; 2. Help married couples resolve marital conflicts. 3. Enrich conjugal relationships; and
4. Enabled married couple petitioning for legal separations to decide for their best interest and that of their
children.

Who may avail: (1) Couples 18 to 25 years old, who are contemplating marriage and/or applying for marriage
license. (2) Married Couples with problems in relatonships. (3) Married couples desiring to
strengthen their relationships.
(1) Couples 18 to 25 years old, who are contemplating marriage and/or (1) Client request for needed documents to the agency concerned.
applying for marriage license. (2) Married Couples with problems in
relatonships. (3) Married couples desiring to strengthen their relationships.
QMS-QMR-002 Rev 02 2022.02.28 186

(1) The client provided with (1) Assessment of submitted None 1hour Social Welfare Officer IV - City
application form for Pre- documents. Conduct of Pre- Social Welfare and
marriage counselling. The marriage Counselling. Development Office, Social
client will filled-up the given Welfare Officer III - City Social
form and submits the Welfare and Development
documents needed to the Office
personnel/staff for
assessment.
(2) The client will attend the (2) Issuance of PMC None 5 minutes Social Welfare Officer IV - City
Pre-marriage Counselling Certificate to applicants for Social Welfare and
(PMC) on the schedule given submission to the Local Civil Development Office, Social
to them (every Tuesday from Registry Office. Welfare Officer III - City Social
I:00-5:00 PM and every Welfare and Development
Thursday from (8:00 AM - Office
12NN).
QMS-QMR-002 Rev 02 2022.02.28 187

4) FOOD ASSISTANCE
Refers to the provision of food or cash to purchase food to indigent, vulnerable and disadvantaged clients.

(1) Barangay Certification (1) Client request for needed documents to the agency concerned.
QMS-QMR-002 Rev 02 2022.02.28 188

(1) Registration of Client at the (1) Direct Service Worker None 30 minutes Social Welfare Officer IV - City
Logbook. conducts intake interview and Social Welfare and
assessment to the client. Development Office, Social
Office, Social Welfare Officer I
- City Social Welfare and
Evaluation Officer II - City
Social Welfare and
Development Office,
Social Welfare and
Office
(2) The client prepares, (2) If qualified, direct Service None 1hour City Social Welfare and
presents and submits Worker prepares Requisition Development Officer - City
documents to the personnel/ Issuance Slip (RIS)/ Food Slip Social Welfare and
staff for assessment. and instruct the Development Office, Social
Administrative Suppor Staff Welfare Officer IV - City Social
for the issuance of food items Welfare and Development
to the client. Office, Social Welfare Officer
Development Office,
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 189

(3) Upon assessment the (3) Release of food None 1hour Social Welfare Officer IV - City
personnel/ staff will review the commodities to the client. Social Welfare and
documents and prepare the Development Office, Social
needed assistance. Welfare Officer III - City Social
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 190

6) TECHNICAL ASSISTANCE /MONITORING OF SENIOR CITIZEN
Providing targeted support to Senior Citizen organization to be more effective in the performance of their functions.

Who may avail: All Senior Citizen
(1) Home visitation and Assessment (1) Client request for needed documents to the agency concerned.
(1) PAMANA Officers prepare (1) Provide input on the None 4hours City Social Welfare and
agenda for the scheduled activities of the Senior Development Officer - City
meeting. citizen/provide technical Social Welfare and
assistance. Development Office, Social
City Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 191

(2) PAMANA Officers (2) Attend monthly meeting of None 4hours City Social Welfare and
Implement scheduled Senior Citizen within the City Development Officer - City
meeting. Level. Social Welfare and
Development Office
TOTAL 0.00 8hours
QMS-QMR-002 Rev 02 2022.02.28 192

7) PROVISION OF FINANCIAL ASSISTANCE UNDER AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)
It is the provision of limited assistance, in cash or in kind, to individuals/families who are hampered to function
normally because of socio-economic difficulties. The nature of difficulty is usually short term and emergency in
nature, thus the assistance is on a one short deal basis.

(1) For burial assistance - Death Certificate, Barangay Residency Certificate, (1) Client request for needed documents to the agency concerned.
Valid Identification Card and Letter of Authorization (if applicable) (2) For food
and transportation assistance - Police blotter in case client is a victim of
pickpockets (3) For medical assistance - Medical certificate/ Clinical abstract,
Prescription of Medicines/ Hospital bill, Barangay Residency Certificate and
Valid Identification Card (4) For victims of disaster - Certification from their
respective Barangay (5) Educational Assistance - Report Card, Certificate of
Indigency (6) Picture of Client / Patient
QMS-QMR-002 Rev 02 2022.02.28 193

(1) Registration of Client at the (1) Direct Service Worker None 30 minutes Social Welfare Officer I - San
Logbook. conducts an intake interview Pablo City General Hospital,
to the client to gather relevant Social Welfare Assistant - San
information. Pablo City General Hospital,
Social Welfare Officer IV - City
Social Welfare and
(2) The client prepares, (2) If qualified, the Service None 30 minutes Social Welfare Officer IV - City
presents and submits worker will review the Social Welfare and
documents to the personnel/ submitted documents and Development Office, Social
staff for assessment. prepares the Social Case Welfare Officer III - City Social
Study Report. Welfare and Development
Office, Social Welfare Officer I
Evaluation Officer II - City
Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 194

(3) Upon assessment the (3) Direct Service Worker None 504hours Social Welfare Officer IV - City
personnel/ staff will prepare submits the Social Case Study Social Welfare and
the needed assistance. Report for approval and Development Office, Social
processing of assistance. Welfare Officer III - City Social
-------continuing process of the Welfare and Development
assistance at the City Office, Social Welfare Officer I
Hall-------- a. City Mayor's - City Social Welfare and
Office b. City Budget's Office Development Office, Project
c. City Accounting Office d. Evaluation Officer II - City
City Treasurer's Office e. Social Welfare and
Release of Assistance at the Development Office, Social
Cashier Window - present Welfare Assistant - City Social
valid I.D Welfare and Development
Office
TOTAL 0.00 505hours
QMS-QMR-002 Rev 02 2022.02.28 195

7) PROVISION OF FINANCIAL ASSISTANCE TO SENIOR CITIZEN (SOCIAL PENSION)
Additional government assistance in the amount of Five Hundred Pesos Only (P500.00) monthly stipend to
augment the daily subsistence and other medical need of indigent senior citizens, subject to review every two
years by Congress in consultation with the DSWD.

Who may avail: Indigent Senior Citizens
(1) 2 copies filled- up forms for qualified Senior Citizen (70 years old and (1) Client request for needed documents to the agency concerned.
above 1st priority) (2) Photocopy of senior citizen ID (2 copies) (3) Validation
of Senior Citizen President from Barangay (4) Home visitation Conducted
(1) Registration of Client at the (1) Home visitation to Senior None 24hours Social Welfare Officer III - City
Logbook. Citizen and validate if eligible Social Welfare and
for social pension program. Development Office, Day Care
Worker I - City Social Welfare
QMS-QMR-002 Rev 02 2022.02.28 196

(2) The client prepares, (2) If eligible, Senior Citizen None 24hours Social Welfare Officer III - City
presents and submits must submit the complete Social Welfare and
documents to the personnel/ requirements and this Development Office
staff for assessment. documents will be submitted
to DSWD RO-4A.
(3) Upon assessment the (3) Prepares Quarterly Payroll None 2hours Social Welfare Officer III - City
personnel/ staff will review the (c/o Regional Field Officer IV- Social Welfare and
documents and prepare the A) Development Office
needed assistance.
(4) Pay-out for Social None 24hours Day Care Worker I - City
Pensioners. Social Welfare and
Development Office
TOTAL 0.00 74hours
QMS-QMR-002 Rev 02 2022.02.28 197

8) ISSUANCE OF IDENTIFICATION CARD TO PERSON WITH DISABILITY (PWD)
Standard Identification Card for Persons with Disability (PWDs) in the Philippines. It can be used to avail of PWD
discounts and other benefits as mandated by the law.

Who may avail: Persons with Disability
(1) Application Form (2) Barangay Clearance (3) Medical Certificate issued by (1) Client request for needed documents to the agency concerned.
a doctor/ physician with specialization on the specific disability verbalized by
the client (ex. visual problem must be issued by Ophthalmologist) (4) pcs. 1 x
1 picture (5) Birth certificate / valid id
(1) Registration of Client at the (1) Intake interview, fill up None 10 minutes Social Welfare Aide - City
Logbook. application form Attached Social Welfare and
documents for PWD. Development Office,
Social Welfare and
Development Office,
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 198

(2) The client prepares, (2) Submit the Attached None 15 minutes Day Care Worker I - City
presents and submits documents/ requirements and Social Welfare and
documents to the personnel/ Issuance of PWD IDs and Development Office
staff for assessment. Purchase booklet.
(3) Upon assessment the (3) Assessment of application None 4hours Day Care Worker I - City
personnel/ staff will review the by the staff and encode all Social Welfare and
documents and prepare the application forms to come up Development Office
needed assistance. with a masterlist.
QMS-QMR-002 Rev 02 2022.02.28 199

9) ISSUANCE OF SOLO PARENT IDENTIFICATION CARD
A government issued ID for solo or single parents in the Philippines. Solo parent who carry this ID can enjoy
certain government discounts and benefits. These privileges' are valid for one year along with the Solo Parent ID,
which can be renewed every year.

Who may avail: Solo parent 30-60 years old
(1) Death Certificate, Affidavit of being a solo parent (2) Marriage Contract (3) (1) Client request for needed documents to the agency concerned.
Birth Certificate of minor (4) Brgy. Clearance (5) 1 pc. 1x1 picture
(1) Registration of Client at the (1) Interview applicants and None 10 minutes Social Welfare Officer IV - City
Logbook. manage required documents. Social Welfare and
Welfare Aide - City Social
Office
QMS-QMR-002 Rev 02 2022.02.28 200

(2) The client prepares, (2) Assessment of Solo Parent None 10 minutes Social Welfare Officer III - City
presents and submits if Eligible. Social Welfare and
documents to the personnel/ Development Office, Social
staff for assessment. Welfare Aide - City Social
Office
(3) Upon assessment the (3) Issuance of Solo Parent ID None 10 minutes City Social Welfare and
personnel/ staff will review the / signed by the CSWDO / City Development Officer - City
documents and prepare the Mayor. Social Welfare and
needed assistance. Development Office
QMS-QMR-002 Rev 02 2022.02.28 201

10) PROVISION OF EARLY CHILD CARE DEVELOPMENT (ECCD) IN PRE-SCHOOLERS 3 – 4 YEARS OLD
This aims to nurture the children for their physical and mental development and to prepare them for schooling with
right attitudes and habits.

Who may avail: Children ages 3-4 years old
(1) Parents minor to be enrolled at the Child Development Centers (2) Birth (1) Client request for needed documents to the agency concerned.
Certificate (3) Using the intake form, to assess minor if eligible for Day Care
Program. (4) Early Child Care and Development
(1) Parent accompany minor (1) Initial assessment of the None 20 minutes Day Care Worker I - City
for enrollment at the Day Care child and family using the Social Welfare and
Center and register at the Intake form. Development Office
logbook.
(2) The client prepares, (2) Conduct session. 100.00 4hours Day Care Worker I - City
presents and submits Social Welfare and
documents to the personnel/ Development Office
staff for assessment.
QMS-QMR-002 Rev 02 2022.02.28 202

(3) Upon assessment the (3) To ensure quality service None 3hours City Social Welfare and
personnel/ staff will review the to children enrolled at the Day Development Officer - City
documents and prepare the Care Center, Social Workers/ Social Welfare and
needed assistance. Day Care Coordinators Development Office, Day Care
conduct monitoring and Worker I - City Social Welfare
technical assistance. and Development Office
QMS-QMR-002 Rev 02 2022.02.28 203

11) PROVISION OF SUPPLEMENTAL FEEDING PROGRAM TO DAY CARE STUDENTS
It is the provision of supplemental food assistance to nutritionally depressed barangays and to moderately and
severely (non-medical) underweight pre-school children as an immediate and direct intervention to improve their
nutritional status and prevent any permanent physical and mental retardation.

Who may avail: Children ages 3-4 years old
(1) Project Proposal (2) Memorandum of Agreement of San Pablo City Local (1) Client request for needed documents to the agency concerned.
Government and DSWD IV-A (3) Masterlist of children enrolled at the Day Care
Center per Barangay (4) Consolidated number of children per Barangay
(1) List Beneficiaries for the (1) Parents should be oriented None 96hours Day Care Worker I - City
program per barangay and about the program. ( per Social Welfare and
submit to the OSWD for cluster ) Development Office, Social
consolidation / checking and Welfare Aide - City Social
encoding of masterlist per Welfare and Development
barangay. Office
QMS-QMR-002 Rev 02 2022.02.28 204

(2) Upon assessment the (2) LGU signed a None 168hours City Social Welfare and
personnel/ staff will review the Memorandum of Agreement Development Officer - City
documents and prepare the with the DSWD field Office Social Welfare and
needed assistance. indicating specific tasks and Development Office,
commitment. For approval of Administrative Officer V - City
SanguniangPanglungsod Social Welfare and
submitted to DSWD – Field Development Office
Office IV -A.
(3) Intake / Guideline None 72hours Day Care Worker I - City
information and other SFP Social Welfare and
forms consolidated per Development Office
Barangay for submission to
DSWD – Field Office IV-A
(4) Conduct of actual Feeding None 20 minutes Social Welfare Aide - City
Sessions/Implementation. Social Welfare and
Development Office
(5) Records communication None 3 minutes Social Welfare Assistant - City
from DSWD Region IV – A. Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 205

12) CASH FOR WORK
It is a provision of cash to disaster victims or distressed persons in exchange for their services or involvement in
undertaking restoration and rehabilitation activities.

Who may avail: Person 30-60 years old
(1) Disaster victim/Displaced Person (2) Indigent Family (3) 2 valid ID's (4) (1) Client request for needed documents to the agency concerned.
Brgy. Clearance
(1) The client prepares, (1) Coordinate with the Liga None 20 minutes City Social Welfare and
presents and submits ng nga Barangay to validate Development Officer - City
documents to the list of beneficiaries. Social Welfare and
personnel/staff for Development Office,
assessment. Administrative Officer V - City
Social Welfare and
Development Office, Security
Guard I - City Social Welfare
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 206

(2) Upon assessment the (3) Make Project Proposal/if None 3hours Administrative Officer V - City
personnel/staff will review the Complete needed supporting Social Welfare and
documents and prepare the documents. Development Office
needed assistance.
QMS-QMR-002 Rev 02 2022.02.28 207

13) SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES)
It is DOLE’s youth employment-bridging program which aims to provide temporary employment to poor but
deserving students and dependents of displaced or would-be displaced workers during summer and/or Christmas
vacation or any time of the year to augment the family’s income to help ensure that beneficiaries are able to
pursue their education.

Who may avail: In school youth
(1) Incoming 1st year college student of college level (2) 80% above grades (3) (1) Client request for needed documents to the agency concerned.
Poor but deserving students (4) Application form (5) Copy of form 137/ Class
card (6) Certificate of Indigency (7) Brgy. Certificate (8) Income Tax return of
parents
QMS-QMR-002 Rev 02 2022.02.28 208

(1) Registration of Client at the (1) Screening of possible None 120hours Assistant Public Employment
Logbook. beneficiaries. Service Office Manager -
CGADH I - City Mayor's Office
- PESO, City Social Welfare
and Development Officer -
Development Office,
Social Welfare and
Development Office, City
Mayor - 's Office
(2) The client prepares, (2) Preparation and None 48hours Administrative Officer V - City
presents and submits completion of Social Welfare and
documents to the personnel/ requirements/orientation. Development Office,
staff for assessment. Administrative Aide IV - City
Social Welfare and
Development Office,
Social Welfare and
Development Office
(3) Upon assessment the (3) Assignment of work area. None 24hours Administrative Officer V - City
personnel/ staff will review the Social Welfare and
documents and prepare the Development Office
needed assistance.
(4) Submission of Work plan None 72hours Administrative Officer V - City
and accomplishment reports. Social Welfare and
(c/o SPES Beneficiaries) Development Office
TOTAL 0.00 264hours
QMS-QMR-002 Rev 02 2022.02.28 209

14) PROVISION OF PHILIPPINE HEALTH TO INDIGENT FAMILIES (PHILHEALTH PARA SA MASA)
PHILHEALTH NG MASA CARD is given to the Indigent Families (poorest of the poor) who are not employed and
can't afford to pay as voluntary individual Philhealth member.

Who may avail: Indigent families
(1) Certificate of Indigency certified by Barangay (2) Certification from the (1) Client request for needed documents to the agency concerned.
CSWDO (3) MDR from Philhealth Office
(1) Registration of Client at the (1) Interview and assess None 5 minutes Social Welfare Assistant - City
Logbook. client. Review the documents. Social Welfare and
Office, Administrative Aide IV
Development Office,
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 210

(2) The client prepares, (2) Submit the documents to None 30 minutes Social Welfare Officer IV - City
presents and submits Philhealth office. Social Welfare and
documents to the personnel/ Development Office
staff for assessment.
(3) Upon assessment the (3) The client will receive None 15 minutes Social Welfare Officer IV - City
personnel/ staff will review the certificate of eligibility. Social Welfare and
needed assistance.
QMS-QMR-002 Rev 02 2022.02.28 211

15) COMMUNITY BASED SERVICES TO WOMEN AND CHILDREN IN NEED OF PROTECTIVE SERVICES
This refers to programs and services designed to prevent abuse and exploitation among children, youth, women,
person with disability and senior citizen or to provide treatment and rehabilitation to victims and survivors of abuse
and exploitation.

For Minors (1) Accompanied by parents (2) Referred to OSWD for interview / (1) Client request for needed documents to the agency concerned.
assessment (3) Birth Certificate (4) Police blotter (5) Social Case Study Report
(6) Medico Legal
For Women (1) Referral letter from the barangay (2) Police blotter (3) Medico
Legal
(1) Registration of Client at the (1) Make initial assessment None 2 minutes Social Welfare Officer IV - City
Logbook. and identify the problem. Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 212

(2) The client prepares, (2) Respond to the None 2hours City Social Welfare and
presents and submits victim/survivor immediate Development Officer - City
documents to the personnel/ needs: A. Make necessary Social Welfare and
staff for assessment. actions/ referrals such as Development Office, Social
medical, Welfare Officer IV - City Social
psychological/psychiatric and Welfare and Development
legal service(s) B. Attend to Office
emergency cases based on
existing protocols C.
Accompany the victim –
survivor to the hospital for
medico-legal examination or
to the PNP crime laboratory
(3) Upon assessment the (3) Provide if applicable, an None 30 minutes City Social Welfare and
personnel/ staff will review the inter-disciplinary approach Development Officer - City
documents and prepare the where the social worker, Social Welfare and
needed assistance. policewoman, woman lawyer Development Office, Social
or whom medical personnel Welfare Officer IV - City Social
do an intake/incident interview Welfare and Development
together or case conference. Office, Social Welfare Officer
Development Office
(4) Encode referral letter for None 3 minutes Social Welfare Assistant - City
medico-legal, police. Social Welfare and
Development Office,
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 213

(5) Attend to Court Hearing None 3hours City Social Welfare and
and Submit Report. Development Officer - City
Social Welfare and
Office
(6) Records/Scheduled Court None 3 minutes Social Welfare Assistant - City
Hearing, Subpoena. Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 214

16) PROVISION OF SERVICE T0 CHILDREN/YOUTH IN NEED OF SPECIAL PROTECTION (RA 9344 - CHILDREN IN
CONFLICT WITH THE LAW AND CHILD AT RISK)
It is providing diversion program (refers to the program that the CICL is required to undergo after she/he is found
responsible for an offense without resorting to formal court proceedings) and Intervention program (refers to a
series of activities which are designed to address issues that caused the child to commit an offense) for juvenile
delinquents.

Who may avail: Children and Youth
(1) Police blotter (2) Birth Certificate of minor (3) Social Case Study Report (4) (1) Client request for needed documents to the agency concerned.
Monitoring Report (5) Diversion Assessment (6) Intake Form (7) Child
Functioning Checklist (8) Family Functioning Checklist
(1) Registration of Client at the (1) Initial contact with the None 5 minutes City Social Welfare and
Logbook. Child in Conflict with the Law/ Development Officer - City
Child at Risk. Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 215

(2) The client prepares, (2) Submit Social Case Study None 5 minutes City Social Welfare and
presents and submits Report to the Prosecutor’s Development Officer - City
documents to the personnel/ Office. Social Welfare and
staff for assessment. Development Office, Social
Office
(3) Upon assessment the (3) Attend Court hearing. None 4hours City Social Welfare and
personnel/ staff will review the Development Officer - City
documents and prepare the Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 216

(4) Close Coordination with None 10 minutes City Social Welfare and
the judicial justice system and Development Officer - City
Barangay for the minor’s Social Welfare and
diversion program. Development Office, Social
Office
(5) Records court related None 3 minutes Social Welfare Assistant - City
cases/ subpoena. Social Welfare and
Development Office
(6) Escort minor to court and None 5hours Social Welfare Officer IV - City
facilitates in transporting Social Welfare and
minor to Bahay Pag-Asa and Development Office,
court. Administrative Officer V - City
Social Welfare and
Development Office, Security
Guard I - City Social Welfare
QMS-QMR-002 Rev 02 2022.02.28 217

17) IMPLEMENTATION OF RA 9523
An act requiring ratification of the DSWD to Declare a child legally available for adoption as a Pre-requisite for
Adoption Proceeding)

Who may avail: Abandoned, neglected or dependent child
(1) Social Case Study Report (2) Proof of efforts made to locate the parent(s) (1) Client request for needed documents to the agency concerned.
(3) Birth Certificate (if available) (4) Most recent photograph
(1) Registration of Client at the (1) File petition. Facilitate None 5 minutes City Social Welfare and
Logbook. filing of petition. Development Officer - City
Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 218

(2) The client prepares, (2) The petition shall be filed None 5 minutes City Social Welfare and
presents and submits after but not less than 3 Development Officer - City
documents to the personnel/ continuous months from the Social Welfare and
staff for assessment. time of abandonment, neglect Development Office, Social
or dependence of a child. Welfare Officer III - City Social
Office
(3) Upon assessment the (3) Complete supporting None 4hours City Social Welfare and
personnel/ staff will review the documents shall be filed at Development Officer - City
documents and prepare the the Regional Office of the Social Welfare and
needed assistance. DSWD. Development Office, Social
Office
(4) The Regional Director shall None 120hours City Social Welfare and
review the petition and it’s Development Officer - City
supporting documents to Social Welfare and
determine if its sufficient in Development Office, Social
form and substance within 3 Welfare Officer III - City Social
days from receipt of the Welfare and Development
Petition. Office
(5) Posting of Petition. None 24hours City Social Welfare and
Development Officer - City
Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 219

(6) Declaration of Availability None 48hours City Social Welfare and
for Adoption (c/o DSWD Development Officer - City
Region IV-A) Social Welfare and
Office
(7) Appeal – The decision of None 120hours City Social Welfare and
the secretary or his/her duly Development Officer - City
authorized shall be appealable Social Welfare and
to Court of Appeals within 5 Development Office, Social
days. Welfare Officer III - City Social
Office
(8) Application for None 24hours City Social Welfare and
Certification Declaring a child Development Officer - City
Legally Available for Adoption Social Welfare and
of a voluntarily committed / Development Office, Social
surrendered child. Welfare Officer III - City Social
Office
(9) Restoration of parental None 24hours City Social Welfare and
Authority. Development Officer - City
Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 220

(10) Release of certification None 72hours City Social Welfare and
Development Officer - City
Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 221

18) ASSESSMENT OF MINORS TRAVELING WITH PARENTS/ OTHER THAN PARENTS/ ALONE/ ARTICLE IV,
SECTION 8- A REPUBLIC ACT 7610 otherwise known as Special Protection of Children against Abuse, Exploitation
Discrimination Act 1996 and to Republic Act 8239 other known as Phil Passport Act 1996.
Assessment and issuance of travel clearance to a Filipino child age below 18 years old, regardless of civil status,
leaving the Philippines alone or with someone other than his or her parents. It is a safeguard against trafficking of
Filipino children.

Who may avail: Children below 18 years old / Filipino Citizen
(1) Social Case Study Report (2) Proof of efforts made to locate the parent(s) (1) Client request for needed documents to the agency concerned.
(3) Birth Certificate (if available) (4) Most recent photograph
(1) Registration of Client at the (1) Assessment / interview/ None 30 minutes Social Welfare Assistant - City
Logbook. give checklist of requirement / Social Welfare and
verify all the required Development Office
document(s)
(2) The client prepares, (2) Refer to DSWD Regional 300.00 3 minutes Social Welfare Assistant - City
presents and submits Office Alabang ,Muntinlupa Social Welfare and
documents to the personnel/ City for Issuance of Development Office
staff for assessment. Clearance.
QMS-QMR-002 Rev 02 2022.02.28 222

(3) Upon assessment the (3) Review the Documents None 15 minutes Social Welfare Assistant - City
personnel/ staff will review the required. Social Welfare and
needed assistance.
(4) Release Certificate/Permit None 24hours Social Welfare Assistant - City
to Travel ( Minor’s Travelling Social Welfare and
Abroad ). c/o Releasing Development Office
Officer-Regional Director
DSWD Field Office Region IV-
A
QMS-QMR-002 Rev 02 2022.02.28 223

19) ADVOCACY/ CAPABILITY BUILDING LAWS RELATED TO WOMEN & CHILDREN, FAMILY DEVELOPMENT
SESSION
It intends to strengthen the capacities of Pantawid Families, particularly the parents/grantees to become more
responsive to the health and education needs of the family and their children

Who may avail: 4 P’S & Parents of Day Care Student, Barangay/VAWC Desk Officers
(1) Compulsory Attendance of Barangay Council (1) Client request for needed documents to the agency concerned.
(1) Registration of Client at the (1) Coordinates with Barangay None 30 minutes Day Care Worker I - City
Logbook. officials/ Child Development Social Welfare and
Worker/ parents, Pantawid Development Office
Pamilyang Pilipino Program
(4P’s) Parent/ Parent leaders.
(c/o DSWD Regional staff,
Parent leader, DepEd
teachers, Brgy. Healtrh
workers, NGO, VAWC Desk
Officers)
QMS-QMR-002 Rev 02 2022.02.28 224

(2) The client prepares, (2) Prepare Project Proposal None 24hours City Social Welfare and
presents and submits and coordinate with the City Development Officer - City
documents to the personnel/ Budget/Accounting/ Mayor's Social Welfare and
staff for assessment. Office for approval. Development Office
(3) Upon assessment the (3) Conduct advocacy None 4hours City Social Welfare and
personnel/ staff will review the program. (4Ps City link) Development Officer - City
documents and prepare the Social Welfare and
Office
(4) Identify Men & Women to None 10 minutes City Social Welfare and
undergo capability building Development Officer - City
training. (4Ps City Link) Social Welfare and
Office
QMS-QMR-002 Rev 02 2022.02.28 225

20) PROVISION OF RESIDENTIAL CARE SERVICES (Center for the Welfare and Protection of Children)
It provides protection and rehabilitation services through temporary residential care to neglected, abandoned,
abused and exploited children and those with special needs such as children at risk and children who are in need
of alternative family care.

Who may avail: (1) Women and children (2) Victims of domestic violence (3) Stranded Individuals/groups/families
(4) CNSP such as victims of physical and sexual abuse (5) Abandoned and neglected street
children (6) Abandoned and unattached older person (7) Children in conflict with the law (CICL)
(1) Referral letter (2) Case summary (3) Medical certificate on medico-legal (1) Client request for needed documents to the agency concerned.
cases (sexual and physical abuse) (4) Court order Resolution (if RA 9344) (5)
Police blotter/police report (RA 7610 & RA 9262
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 226

21) SUSTAINABLE LIVELIHOOD PROGRAM (SLP)
It is a capability-building programme for poor, vulnerable, and marginalized families and individuals focused on
generating employment among poor households and moving highly vulnerable households into sustainable
livelihoods and economic stability.

Who may avail: Low/ No income indigent family
(1) Each household member can enroll a maximum of two (2) members (1) Client request for needed documents to the agency concerned.
pursuing 2 different tracks (a) Micro-enterorise Development through
resource based and market driven sustainable micro-enterprises and (ii)
Employment Facilities through technical and vocational skills training jobs
that are approproiate to their skills and competencies
(2) At least 18 years of age for the Employment Facilitation Track and at least
16 years of age for the Microenterprise Development Track after submission
of a written consent from a legal parent or guardian.
(3) Certificate of Eligibility signed by the RPC of the SLP-RPMO certifying
compliance to SLP's selection process
QMS-QMR-002 Rev 02 2022.02.28 227

(1) Registration of Client at the (1) The Project Evaluation None 30 minutes Project Evaluation Officer II -
Logbook. Officer and other staff will City Social Welfare and
conduct an interview and Development Office,
initial assessment to the Administrative Officer V - City
possible beneficiaries to Social Welfare and
gather relevant information Development Office
and will orient the them on the
requirements to be submitted.
(2) The client prepares, (2) The qualified beneficiaries None 24hours Project Evaluation Officer II -
presents and submits will be scheduled for home City Social Welfare and
documents to the personnel/ visitation for validation and Development Office,
staff for assessment. further data gathering. Administrative Officer V - City
Social Welfare and
Office, Social Welfare Aide -
Development Office
(3) Upon assessment the (3) The qualified beneficiaries None 120hours Project Evaluation Officer II -
personnel/ staff will review the will submit requirements to be City Social Welfare and
documents and prepare the reviewed by the Project Development Office,
needed assistance. evaluation Officer including Administrative Officer V - City
the Feasibility Study/ Project Social Welfare and
Proposal to be prepared by Development Office
the beneficiaries with the
assistance of SLP Regional
staff.
QMS-QMR-002 Rev 02 2022.02.28 228

(4) Upon ensuring that the None 72hours Project Evaluation Officer II -
beneficiary is socially City Social Welfare and
prepared to avail of the Development Office,
service, the Project Evaluation Administrative Officer V - City
Officer will prepare voucher Social Welfare and
and submit the documents for Development Office
approval and processing of
the capital assistance.
QMS-QMR-002 Rev 02 2022.02.28 229

1) REQUESTS FOR SOCIAL SERVICES ASSISTANCE
The City Mayor's Office accepts requests for hospital bills, medicines and other personal requests of the
constituents of the City of San Pablo
Office or Division City Mayor's Office

Who may avail: All residents of San Pablo who needs different assistance
original certificate of Indigency, hospital bill, prescription of medicine, valid Barangay of the residents, hospital, doctor's clinic
IDs, etc.
Interview clients seeking for Check all requests during the None 3 minutes Administrative Aide VI - City
assistance interview and forwarded to the Mayor's Office
concerned offices.
Approve and release of To release the requested None 24hours Administrative Aide VI - City
requests assistance if available if Mayor's Office
forwarded to concerned
offices.
QMS-QMR-002 Rev 02 2022.02.28 230

1) ISSUANCE OF IDENTIFICATION CARD
Republic Act 7432 is an act maximizing the contribution of senior citizens, granting benefits and special privileges
and for other purposes
Office or Division City Mayor's Office - OSCA

Who may avail: Filipino Citizen ages 60 years old and above
(1) Application Form (2) Photo copy of Birth Certificate or PSA (3) Brgy. (1) CMO -OSCA / Brgy. Senior Citizen Center (2) Local Civil Registrar's Office
Clearance (4) Cedula (5) 2 pcs 1x1 latest picture white back ground no (3) Barangay Unit (4) One stop processing Center
eyeglasses and not wearing sleeveless
(1) Get your number outside (1) Attending the client's need None 3 minutes Administrative Aide IV - City
the door and wait for your and inquiries Mayor's Office - OSCA
number to be called
(2) Submission of (2) The employee in-charge None 3 minutes Administrative Officer V - City
requirements and filled out will verify the complete Mayor's Office - OSCA
application form requirements
(3) Client will wait at the bench (3)Processing and preparation None 10 minutes City Mayor - 's Office
outside for releasing of ID of ID Card. (3.1) Processed ID
will be signed by OSCA Head
and City Mayor
QMS-QMR-002 Rev 02 2022.02.28 231

(4 ) Client will be called for (4) Recording of Senior ID per None 3 minutes Administrative Aide IV - City
correction of Data Entry and barangay Mayor's Office - OSCA
signing of ID Card
(5) Receiving of ID card and (5) Releasing of ID and None 2 minutes Administrative Aide IV - City
signing the record book Booklet Mayor's Office - OSCA
QMS-QMR-002 Rev 02 2022.02.28 232

2) LOSS/REPLACEMENT OF SENIOR IDENTIFICATION CARD
Republic Act 7432 is an act maximizing the contribution of senior citizens granting benefits and special privileges
and for other purposes.

Who may avail: Registered Senior Citizens of San Pablo City
(1) Affidavit of Loss (2) 1 pc latest 1 x 1 picture with white background not (1) Law Office or Public Attorneys Office (2) Photo Studio (3) One Stop
wearing eyeglasses and sleeveless (3) Official Receipt ( Replacement Fee) Processing Center
(1) Get your number outside (2) Attending the client's need None 3 minutes Administrative Aide IV - City
number to be called
(2) Client will get a stub to pay (2) Fill-out the stub to be paid 100.00 5 minutes Administrative Aide IV - City
replacement Fee at One Stop by the client Mayor's Office - OSCA
Processing Center
(3) Submission of complete (3) The employee in-charge None 3 minutes Administrative Officer V - City
requirements will verify previously issued ID Mayor's Office - OSCA
from the Data Entry Master list
QMS-QMR-002 Rev 02 2022.02.28 233

(4) Client will wait at the bench (4) Processing and None 10 minutes City Mayor - 's Office
outside for releasing of ID preparation of ID (4.1)
Processed ID will be signed
by OSCA Head and City Mayor
(5) Client will be called for (5) Recording of Senior ID per None 3 minutes Administrative Aide IV - City
correction of data entry and barangay Mayor's Office - OSCA
signing the ID Card
(6) Receiving of replaced ID (6) Releasing of ID None 2 minutes Administrative Aide IV - City
card and signing the record Mayor's Office - OSCA
book.
QMS-QMR-002 Rev 02 2022.02.28 234

3) ISSUANCE OF BOOKLET FOR MEDICINES, COMMODITIES AND CINEMA
Republic Act 9994 known, as an act granting additional benefits and privileges to senior citizens amending RA 7432
as amended otherwise known as "An act to maximize the contributions of senior citizens to Nation Building.

Who may avail: Register senior citizen or any representatives
Senior Citizens Identification Card City Mayor's Office - OSCA
(1) Get your number outside (1) Attending the client's need None 2 minutes Administrative Aide III - City
number to be called
(2) Present the senior ID Card The employee in-charge will None 5 minutes Administrative Aide III - City
verify the presented issued ID Mayor's Office - OSCA
and filling out the requested
booklet
(3) Receiving of Booklet and (3) Recording and releasing of None 2 minutes Administrative Aide III - City
signing to the record book ID and issued booklet Mayor's Office - OSCA
QMS-QMR-002 Rev 02 2022.02.28 235

4) GRANTING INCENTIVE BENEFITS FOR CENTENARIANS
The Republic Act 10868 otherwise known as the Centenarians Act of 2016 entitles all Filipinos who reach 100 years
old and above, whether living in the Philippines or abroad and a "centenarian gift" worth Php 100,000.00 from the
Office of the President, Php 20,000 from the Governors Office and Php from the Local Government Unit.

Who may avail: Filipino who reach 100 years old
(1) Senior Citizen's Identification Card (2) Original copy of Birth Certificate (1) CMO -OSCA (2) Registrar's Office (3) Registrar's Office (4) Barangay
certified by the Local Registrar's Office (3) Certified photo copy of registration Chairman (5) Client
from the Record book of the Civil Registrar's Office (4) Barangay certification
of centenarian claim. (5) Whole body picture of the Centenarian
(1) Inquiries (1) Give information and None 5 minutes Administrative Aide VI - City
checklist requirements to any Mayor's Office - OSCA
representatives of centenarian
(2) Submit the complete (2) The employee in charge None 5 minutes Administrative Aide VI - City
requirements will verify the documents Mayor's Office - OSCA
submitted
QMS-QMR-002 Rev 02 2022.02.28 236

(3) Client will be informed the (3) Coordinate to the LGU, None 72hours Administrative Aide VI - City
date of payout to the Provincial Government and Mayor's Office - OSCA
centenarian from LGU, National Agency the
Provincial Government and submitted documents for the
National Government claimant.
QMS-QMR-002 Rev 02 2022.02.28 237

1) Acceptance of Bio-data/Resume
The service is for the walk-in clients who wishes to submit Resume for work application.
Office or Division City Mayor's Office - PESO

Who may avail: Walk-in General Public
Bio-data/Resume NA
Submit Resume personally or Accept bio-data/Resume of None 2 minutes Supervising Labor and
thru E-mail walk-in applicants Employment Officer - City
Mayor's Office - PESO
Accept and Received Bio- None 2 minutes Supervising Labor and
data/Resume thru online/e- Employment Officer - City
mail, FB Messenger Mayor's Office - PESO
The applicants are requested None 4 minutes Supervising Labor and
to sign at the log book for Employment Officer - City
record purposes & Mayor's Office - PESO
accomplish the form of Skill
Registry for encoding at the
phil.jobnet
QMS-QMR-002 Rev 02 2022.02.28 238

QMS-QMR-002 Rev 02 2022.02.28 239

2) Issuance of Letter of Recommendation.
Service is provided for the clients asking for letter of recommendation for the company they are applying for

Who may avail: Walk-in clients and general public
Resume, letter of request barangay clearance Barangay Office
Submit letter of request for Accept letter of request None 2 minutes Supervising Labor and
the letter of recommendation asking for letter of Employment Officer - City
recommendation and Mayor's Office - PESO
indorsement
Submit letter of request for Received the letter of request None 2 minutes Supervising Labor and
letter recommendation and for the recommendation Employment Officer - City
indorsement Mayor's Office - PESO
The Peso Manager interviews, None 5 minutes Supervising Labor and
prepares 7 signs the letter of Employment Officer - City
recommendation Mayor's Office - PESO
QMS-QMR-002 Rev 02 2022.02.28 240

The Peso Manager records None 3 minutes Supervising Labor and
and releases the letter of Employment Officer - City
recommendation/indorsement Mayor's Office - PESO
QMS-QMR-002 Rev 02 2022.02.28 241

3) Approval to conduct Local Recruitment Activity/ Special Recruitment Activity and Jobs Fair
Service is provided for the companies/agencies requesting for LRA and Jobs Fair

Who may avail: Agencies and Companies
Business Permit Local Government where business is located
DOLE Permit DOLE
Company Profile and List of Vacancies Company applying
Submit letter of request for The Peso Manager Receives None 2 minutes Supervising Labor and
the approval of LRA/SRA and and records the letter of Employment Officer - City
Job Fair together with the request and other documents Mayor's Office - PESO
documents needed needed
The Peso manager prepares None 5 minutes Supervising Labor and
and signs the approval letter Employment Officer - City
of request to conduct Mayor's Office - PESO
LRA/SRA and Job Fairs
The Peso Manager releases None 3 minutes Supervising Labor and
the approved letter of request Employment Officer - City
to conduct LRA/SRA and Job Mayor's Office - PESO
Fairs
QMS-QMR-002 Rev 02 2022.02.28 242

QMS-QMR-002 Rev 02 2022.02.28 243

1) Issuance of Sanitary Permit for Food and Non-Food Establishments
Pursuant to The Code on Sanitation of the Philippines (P.D. 856 Chapter III, Section 14a) and Revised Revenue
Code of the City of San Pablo (Local Ordinance No. 2012-40)
Office or Division City Health Office

Who may avail: Owner, Manager, or Operator of any business establishments.
1. A duly accomplished Unified Clearance Form. BPLO, One Stop Processing Center
2. Barangay Business Permit Barangay Hall
3. For those applying for renewal of Sanitary Permit, previously issued
Mayor's Permit
4. Additional Requirements: a. Drugstore/ Pharmacy Distributor – License to Bureau of Food and Drugs
Operate From BFAD b. Clinical Laboratories – License to Operate from BFAD
c. Funeral Parlor 1. Embalmer’s Certificate 2. Memorandum of Agreement for Department of Health
Funeral Parlors without embalming facilities.
d. Massage Parlor/ Spa – Massage therapist certificate Department of Health TESDA
e. Poso Negro Excavator – Clearance from LLDA, ECC or CNC from DENR Department of Environment and Natural Resources
f. Poultry/Piggery 1. Barangay Clearance 2. Zoning Certificate 3. CENRO Barangay Hall Zoning Division, One Stop Processing Center CENRO, One
Clearance Stop Processing Center
g.Memorial Park/Cemetery – DOH Initial/Operational Clearances Department of Health IV-A
QMS-QMR-002 Rev 02 2022.02.28 244

h.Water Refilling Station 1. Operational Permit from DOH IV-A 1a. Plans and Department of Health IV-A Licensed Private Sanitary Engineer DOH accredited
specification of refilling station 1b. Result of complete water analysis 1c. Water Testing Laboratory Licensed Private Sanitary Engineer UP College of
HACCAP 1d. Engineering report 1e. Certificate of training of owner/operator Public Health City Health Office Licensed Private Sanitary Engineer City
1g. Health certificate of personnel 1h. Water Safety Plan 1i. Certificate of Health Office
Potability
1.Submit the required 1. Receive and evaluate the None 2 minutes Sanitation Inspector II - City
documents: required documents. Health Office
a. for new applicants, submit 1.1. Process the request and 58.00 3 minutes Sanitation Inspector II - City
the accomplished Unified issue the Sanitary Permit Health Office
Clearance Form and Barangay
Business Permit to the
Sanitation Inspector for
evaluation. b. Process the
request and issue the Sanitary
Permit.
QMS-QMR-002 Rev 02 2022.02.28 245

2) Issuance of Health Certification for Workers of Business Establishments
Pursuant to The Code on Sanitation of the Philippines (P.D. 856 Chapter III, Section 15) and Revised Revenue Code
of the City of San Pablo (Local Ordinance No. 2012-40)

Who may avail: Workers of food and non-food business establishments
1. For food establishments, valid fecalysis result (basic requirements for all DOH accredited laboratory facility
food handlers) and in addition any of the following as may be required by
individual food establishments: valid results of hematology, urinalysis, chest
x-ray, drug test.
2.1 x 1 identification picture
3.Community Tax Certificate for the current year One Stop Processing Center
4. Identification Card
5. Health Declaration Certificate from Barangay Barangay Hall
1. Fill out request slip and 1. Receive the required None 2 minutes Nursing Attendant I - City
submit requirements for documents and check for Health Office
checking and review at table completeness 1.1 Record
nos. 1 or 2 client’s vital signs
QMS-QMR-002 Rev 02 2022.02.28 246

1.2 Start the clerical None 3 minutes Sanitation Inspector II - City
processing of the request *If Health Office
the applicant is a food handler
who has not attended a Food
Handler orientation, he will be
given a schedule for his
attendance and for the release
of Card (Yellow).
1.3 Evaluate laboratory results None 5 minutes Medical Officer IV - San Pablo
City General Hospital
2. Wait for your name to be 2. Receive payment, issue 50.00 3 minutes Nursing Attendant I - City
called, then pay the Health official receipt and release Health Office
Certificate fee Health Card (yellow for food
handlers and green for non-
food handlers)
QMS-QMR-002 Rev 02 2022.02.28 247

3) Issuance of Medical Certificates for Employment, On-the-job-training, Loans, Scholarships, School Entrants
As required by employers, schools and financial institutions. Fees collected is pursuant to Revised Revenue Code
of the City of San Pablo (Local Ordinance No. 2012-40)

Who may avail: Applicants for employment, on-the-job-training, loans, scholarships, school entrant
2. Specific laboratory exam results as follows: 2.1.For Local Employment: Any DOH accredited laboratory facility
Basic: Complete Blood Count, Urinalysis, Chest X-ray, Fecalysis 2.2. For
government employee: Complete Blood Count, Urinalysis, Blood typing,
Neuropsychiatric exam whenever necessary to plantilla item 2.3. For
employment abroad: Basic to include: VDRL, Hepa-B, HIV testing with HCT,
immunization record. 2.4. For On-the-Job-Training: Food establishment: chest
x-ray and fecalysis Non-food establishment: chest x-ray 2.5. For
scholarship/school entrants: Chest x-ray whenever necessary 2.6. For loans:
Urinalysis
3.Health Declaration Certificate from Barangay Barangay Hall
1. Submit requirements for 1. Receive the required None 3 minutes Nursing Attendant I - City
checking and review at table documents and check for Health Office
nos. 1 or 2 completeness 1.1 Record the
client’s general data and vital
signs
QMS-QMR-002 Rev 02 2022.02.28 248

2. Proceed to table no. 3 for 2. Conduct physical None 5 minutes Medical Officer IV - City Health
interview, physical examination, evaluation, and Office
examination and evaluation of interview. If found to be unfit
laboratory results. client may follow Medical
Officer’s further instruction or
treatment and after which,
may reapply and go back to
step #1
called, then pay the Medical official receipt and release Health Office
Certificate fee Medical Certificate
QMS-QMR-002 Rev 02 2022.02.28 249

4) Issuance of Medical Certificate for Tricycle Drivers (Tricycle Franchise)
Pursuant to Local Ordinance No. 2011-01 (The 2011 Revised Comprehensive Traffic Code of the City of San Pablo,
and Creating a Comprehensive and Integrated Traffic Management System/Traffic Assessment Plan in the City of
San Pablo)

Who may avail: Tricycle Drivers
1. Driver's License Land Transportation Office
1. Fill out and submit request 1. Receive the required None 2 minutes Nursing Attendant I - City
form at table nos. 1 or 2. documents and check for Health Office
completeness 1.1 Record the
client’s vital signs
1.2 Start the clerical None 3 minutes Sanitation Inspector II - City
processing of the request Health Office
1.3 Evaluate client’s vital None 2 minutes Medical Officer IV - City Health
signs *If found to be unfit Office
client may follow Medical
Officer’s further instruction or
treatment
QMS-QMR-002 Rev 02 2022.02.28 250

2. Wait for your name to be 2. Issue Medical Certificate None 2 minutes Sanitation Inspector II - City
called Health Office
QMS-QMR-002 Rev 02 2022.02.28 251

5) Issuance of Medical Certificate for Leave of Absence
As required by private employers and pursuant to CSC MC No. 41, s. 1998

Who may avail: Government Employees and General Public
1. Consultation within the first three days of Illness City Health Office
1. Register at table nos. 1 or 2 1. Check requirement, retrieve None 3 minutes Nursing Attendant I - City
and present requirement medical record, then take Health Office
2. Proceed to table no. 3 for 2. Conduct interview and None 5 minutes Medical Officer IV - City Health
interview and assessment assessment *For Government Office
Employees, GSIS Form No. 41
will be used and for General
Public the General Medical
Certificate Form will be used.
called, then pay the Medical official receipt and release Health Office
Certificate fee Medical Certificate
QMS-QMR-002 Rev 02 2022.02.28 252

QMS-QMR-002 Rev 02 2022.02.28 253

6) Issuance of Medical Certificates for Persons with Disabilities (PWDs)
Pursuant to National Council on Disability Affairs Administrative Order No. 001, s. 2008

Who may avail: Persons with Disabilities and/or their relatives
1. Philippine Registry Form for Persons with Disabilities Form Office of the Social and Welfare Development
2. Certification from a Specialist if the disability is uncertain (e.g. Psychiatrist Licensed Specialist
for Psychosocial Disability)
3. Proof of the disability if client is unable to report for physical examination
and assessment
1. Present the form issued by 1. Record the client’s general None 3 minutes Nursing Attendant I - City
OSWD and fill out request data and vital signs Health Office
form at table nos. 1 or 2
2. Proceed to table no. 3 for 2. Conduct interview, physical None 5 minutes Medical Officer IV - City Health
interview, physical examination and assessment Office
examination and assessment
3. Wait for your name to be 3. Record, place dry seal and None 2 minutes Nursing Attendant I - City
called release the Certificate Health Office
QMS-QMR-002 Rev 02 2022.02.28 254

7) Issuance of Health Certification for Entertainers of Entertainment Establishments
Pursuant to The Code on Sanitation of the Philippines (P.D. 856 Chapter XI, Section 57.b.1.) and Local Ordinance
No. 2006-35 (Codified as of March 30, 2011), Section 7.e

Who may avail: Entertainers and Entertainment Establishments
1.Barangay Clearance Barangay Hall
2. Community Tax Certificate for the current year. One Stop Processing Center
3. Valid laboratory exam results: (within 2 weeks) urinalysis, fecalysis, sputum Any DOH Accredited Laboratory Facility
exam and (within a year) chest x-ray
4. Two pieces 1 x 1 and two pieces 2 x 2 ID pictures
5. Dental Clearance (for new applicants only) City Health Office - Extension
6. Authenticated Birth Certificate (for applicants whose age-range cannot be Philippine Statistics Authority
determined)
1. Present requirements and 1. Record the client’s general None 3 minutes Nursing Attendant I - City
fill out request form at table data and vital signs Health Office
nos. 1 or 2
QMS-QMR-002 Rev 02 2022.02.28 255

1.1 Check and review the None 3 minutes Sanitation Inspector II - City
submitted requirements, if Health Office
complete, start the clerical
processing of Health
Certificate and White Card
1.2 Evaluate laboratory None 5 minutes Medical Officer IV - City Health
results.*If cleared, the Office
schedule of smear is given,
otherwise, client needs to
comply with additional
requirements or complete
deficiencies and re-apply.
called, then pay the required official receipt and release Health Office
fees Health Certificate (pink)
QMS-QMR-002 Rev 02 2022.02.28 256

8) Regular Follow-up and Physical Examination of Entertainers of Entertainment Establishments
Pursuant to Local Ordinance No. 2006-35 (Codified as of March 30, 2011), Section 11.g

Who may avail: Entertainers of Entertainment Establishments
1. Health Certification Card (Pink) City Health Office
2. Examination Card (White) City Health Office
1. Present the Health 1. Issue smear cards and None 5 minutes Midwife III - City Health Office
Certification Card (Pink) and slides for examination 1.1
Examination Card (White) Conduct initial interview and
issued at CHO Main record client’s vital signs
2. Attend pre-examination 2. Conduct pre-examination None 10 minutes Nurse III - City Health Office
counseling session. On counseling session
procedure and 100% condom
use and condom
demo/distribution (area
QMS-QMR-002 Rev 02 2022.02.28 257

3. Proceed to examination 3. Conduct physical None 10 minutes Midwife III - City Health Office
area examination and smearing
procedures Note: Examination
results and treatment are
released on Mondays
following the exam days
4. Attend post-examination 4. Conduct post-examination None 5 minutes Nurse III - City Health Office
counseling session at area 3 session on STI and HIV, give
final instructions on follow-up
and issue medicines if
applicable
QMS-QMR-002 Rev 02 2022.02.28 258

9) Issuance of Medical Certificates for BJMP Detention
Pursuant to PNP Operational Procedures, March 2010, Section 10 (Medical Examination of Arrested
Person/Suspect)

Who may avail: Suspects under PNP Custody
1. PNP request for Physical Examination Philippine National Police
1. Register at table nos. 1 or 2. 1. Record the client’s general None 3 minutes Nursing Attendant I - City
data and vital signs Health Office
2. Proceed to table no. 3 and 2. Conduct physical None 5 minutes Medical Officer IV - City Health
submit PNP request and examination and process Office
record to the Medical Officer Medical Certificate *The
anatomical sketch and PNP
request will then be forwarded
to the Administrative Division
of the City Health Office for
recording and safekeeping
QMS-QMR-002 Rev 02 2022.02.28 259

3. Wait for your name to be 3. Release the Medical None 1 minute Nursing Attendant I - City
called Certificate after placing dry Health Office
seal
QMS-QMR-002 Rev 02 2022.02.28 260

10) Certification of Drug Dependents on Probationary Status
As requested by Regional or Municipal Trial Courts and pursuant to DDB Board Regulation No. 2, Series of 2006

Who may avail: Drug Dependent Individuals on Probationary Status
1. Court order Regional Trial Court/Municipal Trial Court
2. Confirmed schedule for online counseling and screening City Health Office
3. Latest drug test result DOH accredited laboratory facility
1. Submit requirements at 1. Check requirements and None 3 minutes Midwife II - City Health Office
table nos. 1 or 2, then confirm give client’s schedule for
schedule for online online counseling and
counseling and screening screening
QMS-QMR-002 Rev 02 2022.02.28 261

2. On given schedule, attend 2. Conduct online None 30 minutes Midwife II - City Health Office
the online counseling and psychosocial assessment and
screening Alcohol, Smoking and
Substance Involvement
Screening Test (ASSIST)
*Upon assessment, low to
mild risk drug dependents will
be issued certificate to be
forwarded to the requesting
Court. If high risk, clients will
be referred to a Dangerous
Drug Board accredited
Physician for Drug
Dependency Examination then
for referral to a drug
rehabilitation facility.
QMS-QMR-002 Rev 02 2022.02.28 262

11) Certification and Physical Examination for Gender
Pursuant to Philippine Statistics Authority Administrative Order No. 1, Series of 2012, Rules and Regulations
Governing the Implementation of Republic Act. No. 10172

1. Minors need to be accompanied by parent or guardian
2. Requirement slip from Local Civil Registrar’s Office Local Civil Registrar's Office
4. Letter of Consent
1. Present requirement slip 1. Check and review None 2 minutes Nursing Attendant I - City
from LCR and letter of documents presented Health Office
consent at table nos. 1 or 2
2. Proceed to table no. 3 for 2. Conduct interview and None 5 minutes Medical Officer IV - City Health
interview and physical physical examination then Office
examination issue certification and
payment slip
3. Wait for your name to be 3. Record certification, place 50.00 3 minutes Nursing Attendant I - City
called dry seal and issue official Health Office
receipt and certificate
QMS-QMR-002 Rev 02 2022.02.28 263

12) Certification and Physical Examination for Physical Injuries
As requested by Philippine National Police or Office of City Social Welfare and Development Officer and pursuant
to Revised PNP Operational Procedures 2013 (Rule 33. Investigation of Violence Against Women and their Children
(VAWC) and other Cases of Child Abuse)

1. OSWD or PNP request for physical examination Minors need to be OSWD or PNP
accompanied by parent/guardian
1. Present OSWD/PNP request 1. Check and review None 3 minutes Nursing Attendant I - City
at table nos. 1 or 2 requirement and record Health Office
QMS-QMR-002 Rev 02 2022.02.28 264

2. Proceed to table no. 3 for 2. Conduct physical None 5 minutes Medical Officer IV - City Health
physical examination examination, manage/treat Office
injuries and issue certification
*A referral slip is issued in
case the client needs to be
evaluated in another health
facility. Proceed to the
indicated health facility
accordingly.
3. Wait for your name to be 3. Record, place dry seal and None 5 minutes Assistant Statistician - City
called issue the Certificate *Client Health Office
will be asked to photocopy the
certification (4 copies). For
recordkeeping, original copy
will be retained at CHO-Main.
QMS-QMR-002 Rev 02 2022.02.28 265

13) Certification and Physical Examination for Sexual Abuse
As requested by Philippine National Police or Office of City Social Welfare and Development Officer and pursuant
to Revised PNP Operational Procedures 2013 (Rule 33. Investigation of Violence Against Women and their Children
(VAWC) and other Cases of Child Abuse)

Who may avail: Alleged Sexual Abuse Victim
1. OSWD or PNP request for physical examination. Minors need to be OSWD or PNP
accompanied by parent/guardian
A. FOR MINORS (BELOW 18 1. Review presented None 1hour and 30 minutes Medical Officer IV - City Health
YEARS OLD) 1. Proceed to document and record client’s Office
City Health Extension Office in general data and vital signs
Brgy. San Jose, San Pablo 1.1 Conduct interview and
City and present request for physical examination 1.2
physical examination Issue certification
QMS-QMR-002 Rev 02 2022.02.28 266

2. Proceed to City Health 2. Record, place dry seal and None 10 minutes Assistant Statistician - City
Office-Main and present the issue the Certification *Client Health Office
Certification at table nos. 1 or will be asked to photocopy the
2 certification (13 copies). For
B. FOR ALLEGED VICTIMS 18 1. Review presented None 30 minutes Medical Officer IV - City Health
YEARS OLD AND ABOVE 1. document and record client’s Office
Proceed to City Health general data and vital signs
Extension Office in Brgy. San 1.1 Conduct interview and
Jose, San Pablo City and physical examination 1.2
present request for physical Issue certification
examination
2. Proceed to City Health 2. Record, place dry seal and None 10 minutes Assistant Statistician - City
Office-Main and present the issue the Certification *Client Health Office
Certification at table nos. 1 or will be asked to photocopy the
2 certification (13 copies). For
QMS-QMR-002 Rev 02 2022.02.28 267

14) Issuance to Permit to Construct or Burial Sketch in City Cemetery ( M. Leonor St.)
Pursuant to Revised Revenue Code of the City of San Pablo (Local Ordinance No. 2012-40)

1. Applicant or his representative must have knowledge of ownership and City Cemetery (M. Leonor St.)
exact location of proposed burial site.
1. Request for Permit to 1. Conduct interview and None 15 minutes Special Operations Officer III -
Construct or Burial Sketch at review record of burial site 1.1 City Health Office
the front desk Survey and inspect proposed
burial site 1.2 Issue Permit to
Construct or Burial Sketch
*The permit issued is subject
to the approval of the City
Mayor
QMS-QMR-002 Rev 02 2022.02.28 268

15) Issuance of Burial Authorization for Burial Permit (Indigent) In Himlayang San Pableña (Brgy. Del Remedio)
Pursuant to Revised Revenue Code of the City of San Pablo (Local Ordinance No. 2012-40)

1. Applicant must have knowledge of personal data of deceased and
information on internment such as funeral service, date and time.
2. Written request or Certification of Indigency for exemption from payment of Barangay Hall
digging fee due to indigency issued by the Barangay Chairman of the
barangay of residence of the deceased.
1. Submit the written 1. Verify the required None 5 minutes Administrative Officer II - City
request/certification of document and issue request Health Office
indigency of the Barangay letter signed by the City
Chairman for exemption for Health Officer
digging fee payment at table
nos. 1 or 2
QMS-QMR-002 Rev 02 2022.02.28 269

2. Proceed to One Stop 2. Agency Actions c/o CMO None 15 minutes Administrative Officer II - City
Processing Center (Window Health Office
No. 6) and present the request
letter for approval of the City
Mayor or his representative
3. Return to table nos. 1 or 2 3. Issue Burial Authorization None 3 minutes Nursing Attendant I - City
at CHO-Main and submit the Health Office
approved request
QMS-QMR-002 Rev 02 2022.02.28 270

16) Issuance of Death Certificate for Deaths without Medical Attendance (i.e. Died without an Attending Physician)
Pursuant to The Code on Sanitation of the Philippines (P.D. 856, Chapter XXI. Disposal of Dead Persons, Section 4.
Burial Requirements) and Medical Certification of Death, DOH Death Registration: Legal Mandates, Rules and
Procedures

1. Applicant, preferably a next-of-kin or close relative, must have knowledge City Health Office
of the personal data of the deceased as well as the circumstances leading to
the death.
2. Certification of Licensed Embalmer at the back of Death Certificate Form Funeral Parlor
1. Fill out the request slip for 1. Conduct an initial interview None 2 minutes Nursing Attendant I - City
Certification of Death at table and check for the certification Health Office
nos. 1 or 2 of the licensed embalmer at
the back of the Death
Certificate Form
QMS-QMR-002 Rev 02 2022.02.28 271

2. Proceed to table no. 3 2. Conduct interview as to the None 7 minutes Medical Officer IV - City Health
circumstances of death to be Office
noted on the request slip
*Immediate burial will be
advised if the deceased had
history of COVID-19 related
signs and symptoms. **The
Medical Officer will forward
the Death Certificate to the
Administrative Division for
clerical processing.
3. Wait for your name to be 3. Release the Death None 1 minute Nursing Attendant I - City
called Certificate Health Office
QMS-QMR-002 Rev 02 2022.02.28 272

17) Issuance of Death Certificate for Deaths with Medical Attendance ( i.e. Died with Attending Physician)
Burial Requirements) and Medical Certification of Death, DOH Death Registration: Legal Mandates, Rules and
Procedures

1. An accomplished Death Certificate form duly signed by the attending Accredited Hospital where the Physician is affiliated
physician.
1. Fill out the request slip for 1. Conduct an initial interview None 2 minutes Nursing Attendant I - City
Certification of Death at table and check for the certification Health Office
nos. 1 or 2. of a licensed embalmer at the
back of the Death Certificate
Form
QMS-QMR-002 Rev 02 2022.02.28 273

2. Proceed to table no. 3 for 2. Review, sign and release None 2 minutes Medical Officer IV - City Health
review of the Death Certificate the Death Certificate Office
*Whenever necessary,
coordination with the
admitting hospital will be
done to verify if the deceased
had undergone COVID-19
swab procedure. If confirmed
positive or awaiting result,
immediate burial will be
advised.
QMS-QMR-002 Rev 02 2022.02.28 274

18) Issuance of Exhumation Permit
Disinterment or Exhumation Requirements)

1. Permit to Construct if buried from City Cemetery City Cemetery (P. Aglipay St.)
2. Copy of Death Certificate Note: Period of burial should not be less than 3 Local civil Registrar’s Office
years for non-communicable diseases caused of death, and not less than 5
years for communicable diseases caused of death.
1. Submit Permit to Construct 1. Verify and assess None 3 minutes Sanitation Inspector II - City
and/or copy of Death documents submitted *Once Health Office
Certificate at table nos. 1 or 2 verified, client will be directed
for verification and to pay exhumation fees at the
assessment Local Civil Registrar’s Office
(ABC Bldg. City Hall
Compound)
QMS-QMR-002 Rev 02 2022.02.28 275

2. Go back to table nos. 1 or 2 2. Process request and issue None 5 minutes Sanitation Inspector II - City
at City Health Office and Exhumation Permit Health Office
present the official receipt,
then wait for your name to be
called
QMS-QMR-002 Rev 02 2022.02.28 276

19) Postmortem Medicolegal Examination
Pursuant to The Code on Sanitation of the Philippines (P.D. 856, Chapter XXI. Disposal of Dead Persons, Section
13. Autopsy and Dissection of Remains)

1. PNP request for postmortem examination PNP
2. Informant who have knowledge of the personal data of the deceased and of
the alleged circumstances of death
3. Death Certificate Form LCR
1. Funeral service provider or 1. Conduct post mortem None 30 minutes Assistant City Health Officer -
victim’s family or concerned medico legal examination CGADH I - City Health Office
authority informs the City assisted by an embalmer
Health Officer or his
designated Medical Officer of
need for postmortem medico
legal services.
QMS-QMR-002 Rev 02 2022.02.28 277

PNP request for medico legal *The responding Medical None 30 minutes Assistant City Health Officer -
examination is received by the Officer prepares and submits CGADH I - City Health Office
Medical Officer at the City Postmortem Examination
Health Office during office Report to CHO Administrative
hours and proceeds to the Division
Funeral Home.
2. Informant proceeds to table 2. Prepare and accomplish None 20 minutes Assistant Statistician - City
nos. 1 or 2 of the City Health Death Certificate form and Health Office
Office the next working day release for embalmer’s
after the postmortem signature *Client will be
examination directed to proceed to LCR for
registration of death
certificate after the signature
of embalmer.
3. Go back to table nos. 1 or 2, 3. Provide the PNP Station None 10 minutes Assistant Statistician - City
give copies of registered with copies of the registered Health Office
death certificate and Death Certificate and
accomplish request form Postmortem Examination
addressed to the City Health Report and process the
Officer for certified photocopy request for certification *On
of Postmortem Examination approval of the City Health
Report Officer, the request for
certification will be noted “OK
for payment”. **Client will be
asked to photocopy the
Postmortem Examination
Report. For recordkeeping,
original copy will be retained
at CHO-Main.
4. Wait for your name to be 4. Issue official receipt and 50.00 2 minutes Administrative Aide I - City
called, then pay the required release the Certified Health Office
fee Photocopy of Postmortem
Examination Report
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QMS-QMR-002 Rev 02 2022.02.28 279

20) Clinic Consultation and Treatment
Pursuant to Section 16 of Republic Act. No. 7160 and Section 15, Article II of 1987 Constitution

Personal appearance of the client
1. For New Patient Register at 1. Record client’s vital signs None 5 minutes Nurse III - City Health Office
the front desk for personal
data and vital signs taking and
recording, if Returning
Patients, report to clinic front
desk and provide data
necessary for the retrieval of
previous record.
QMS-QMR-002 Rev 02 2022.02.28 280

2. Proceed to consultation 2. Conduct consultation, None 8 minutes Medical Officer IV - City Health
area (area 2) diagnosis and treatment * If Office
prescribed medication is
available, the Medical Officer
will forward the prescription
to the RHU Pharmacy
3. Wait for your name to be 3. Dispense available None 5 minutes Midwife II - San Pablo City
called medicines and provide final General Hospital
instruction on drug
consumption
QMS-QMR-002 Rev 02 2022.02.28 281

21) Researches and Securing Information
Pursuant to Executive Order No. 02, s. 2016 (Operationalizing in the Executive Branch the People’s Constitutional
Right to Information and the State Policies to Full Public Disclosure and Transparency in the Public Service and
Providing Guidelines Therefor)

Who may avail: General Public General Public
1. Written letter of request
1. Submit written request at 1. Receive the written request None 5 minutes Nursing Attendant I - City
table nos. 1 or 2 and forward to the concerned Health Office
division
1.1 Verify if data are available None Nurse III - City Health Office,
Sanitation Inspector III - City
Health Office, Administrative
Officer III - City Health Office
QMS-QMR-002 Rev 02 2022.02.28 282

2. If data needs to be 2. Present logbook to the None 2 minutes Nurse III - City Health Office,
photocopied, sign logbook for client, ask for his/her Sanitation Inspector III - City
record purposes Identification Card and give Health Office, Administrative
the document to be Officer III - City Health Office
photocopied
3. Return the document and 3. Return the ID card and None 2 minutes Nurse III - City Health Office,
retrieve the ID card secure the document Sanitation Inspector III - City
QMS-QMR-002 Rev 02 2022.02.28 283

22) Complaint Management
Pursuant to Republic Act No. 9485 (Anti Red Tape Act of 2007)

Written letter of complaint with supporting documents if any
1. Submit/file written 1. Receive the written None 5 minutes Nursing Attendant I - City
complaint together with complaint and forward to the Health Office
supporting documents (if any) concerned division
for preliminary evaluation
1.1 Concerned personnel will None 10 minutes Nurse III - City Health Office,
discuss the complaint with the Sanitation Inspector III - City
client *Client will be advised Health Office, Administrative
to wait for feedback as Officer III - City Health Office
investigation will be initiated
QMS-QMR-002 Rev 02 2022.02.28 284

1.2 Conduct None 4hours Nurse III - City Health Office,
inspection/investigation of the Sanitation Inspector III - City
complaint and institute Health Office, Administrative
remedial measures whenever Officer III - City Health Office
necessary
1.3 Prepare report and None 2hours Nurse III - City Health Office,
endorse to proper/higher Sanitation Inspector III - City
authorities whenever Health Office, Administrative
necessary Officer III - City Health Office
2. Receive feedback 2. Provide feedback of actions None 30 minutes Nurse III - City Health Office,
taken Sanitation Inspector III - City
QMS-QMR-002 Rev 02 2022.02.28 285

23) Issuance of Travel Pass ( COVID -19 Services )
Pursuant to DOH Department Memorandum No. 2020-0247 (Interim Guidelines on Local Travel Ban Exemptions of
Persons with Medically Necessary Reasons in the COVID-19 Pandemic)

2. BHERT Certification indicating quarantine period was completed ( if client Barangay Hall
was previously confirmed positive for COVID-19)
1. Submit the required 1. Validate documents None 2 minutes Nurse III - City Health Office
document/s in any of the submitted and record client’s
available counters (1 to 4) data in the logbook
2. Answer health declaration 2.Conduct interview and fill up None 5 minutes Nurse III - City Health Office
interview Health Declaration Slip
3.Proceed to the Medical 3. Assess accomplished None 8 minutes Medical Officer IV - City Health
Officer at counter no. 5 Health Declaration Slip, Office
conduct physical examination
(as needed) and issue Travel
Pass
QMS-QMR-002 Rev 02 2022.02.28 286

QMS-QMR-002 Rev 02 2022.02.28 287

24) Issuance of COVID-19 Vaccination Certificate
Pursuant to DILG Department Memorandum No. 2021-095 based on R.A. 11525 (An Act Establishing the
Coronavirus Disease 2019 (COVID-19) Vaccination Program Expediting the Vaccine Procurement and
Administration Process, Providing Funds therefor, and for other purposes)

1. Vaccination Card
1. Present the required 1.1. Receive and evaluate the None 3 minutes Nursing Attendant I - City
document/s in any of the required documents Health Office
available counters (1 or 2)
1.2. Process request, take a None 8hours Administrative Officer II - City
picture of documents, once Health Office
verified proceed to the
Vaccination System Database.
2. Proceed to table 1 or 2 of 2. Record, dry seal, issue 50.00 2 minutes Nursing Attendant I - City
the City Health Office the next official receipt and release the Health Office
working day, then pay the Certificate.
required fee
QMS-QMR-002 Rev 02 2022.02.28 288

QMS-QMR-002 Rev 02 2022.02.28 289

25) Issuance of SSS Sickness Notification Leave (Covid-19 Service)
Pursuant to R.A. 1161 ( An Act To Create A Social Security System Providing Sickness, Unemployment Retirement,
Disability And Death Benefits For Employees.)

1. SSS Sickness Notification Leave Form Social Security System
1. Present the required 1.1.Receive and evaluate the None 3 minutes Nursing Attendant I - City
document/s in any of the required document/s. Health Office
1.2. Process request, check None 8hours Assistant City Health Officer -
and verify the Day/s of CGADH I - City Health Office
Quarantine based on the
Record from the City
Epidemiological Surveillance
Unit of the City Health Office.
QMS-QMR-002 Rev 02 2022.02.28 290

2. Present the required 2. Release the Certificate. None 2 minutes Nursing Attendant I - City
document/s in any of the Health Office
available counters (1 or 2) 3.
Proceed to table 1 or 2 of the
City Health Office the next
working day to get the SSS
Sickness Notification Leave
Form
QMS-QMR-002 Rev 02 2022.02.28 291

26) Issuance of Medical Clearance Certificate for Covid-19 Positive Clients
Pursuant to DILG Department Memorandum No. 2021-095 based on R.A. 11525 (An act establishing the coronavirus
disease 2019 (covid-19) vaccination program expediting the vaccine procurement and administration process,
providing funds therefor, and for other purposes)

1. Present the required 1. Receive the required None 3 minutes Nursing Attendant I - City
document/s in any of the document/s. Health Office
2.Fill out the request slip at 2.Process request, check and None 5 minutes Assistant City Health Officer -
table nos. 1 or 2. verify the Day/s of Quarantine CGADH I - City Health Office
from the City Epidemiological
Surveillance Unit of the City
Health Office.
3. Wait for your name to be 3. Release the Certificate. None 2 minutes Nursing Attendant I - City
called. Health Office
QMS-QMR-002 Rev 02 2022.02.28 292

QMS-QMR-002 Rev 02 2022.02.28 293

1) OPD CONSULTATION
An Outpatient appointment is a consultation with a healthcare practitioner discussing a patient’s health concerns.
An Outpatient appointment will be a face-to-face meeting to gain a better understanding of the symptoms, the
course of treatment and some requested diagnostics to fully determine a condition.
Office or Division San Pablo City General Hospital

(1) Laboratory Results (if any) (1) Laboratory Department
(2) Xray Results (2) Radiology Department
(1) Seeks treatment Interviews data & performs None 5 minutes Nurse I - San Pablo City
vital signs General Hospital, Nursing
Attendant I - San Pablo City
General Hospital
(2) Answer’s questions Obtains patient’s information None 5 minutes Nurse I - San Pablo City
related to treatment and documents General Hospital
(3) Gives information on last Retrieves past records (if any) None 5 minutes Nursing Attendant I - San
visit Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 294

(4) Cooperates and waits Assess, examines, evaluates None 15 minutes Medical Officer IV - San Pablo
patiently and provides the necessary City General Hospital, Medical
immediate treatment / Officer III - San Pablo City
intervention / management. General Hospital, Medical
Officer II - San Pablo City
General Hospital, Medical
Specialist III - San Pablo City
Specialist II - San Pablo City
Specialist I - San Pablo City
General Hospital
Requests diagnostics such as None 1hour Medical Officer IV - San Pablo
laboratory and/or xray City General Hospital, Medical
procedures (if needed) and Officer III - San Pablo City
instructs to come back with General Hospital, Medical
result. Officer II - San Pablo City
General Hospital
If cleared, sends home after None 5 minutes Nurse I - San Pablo City
home medications and follow General Hospital, Nursing
up instructions. Attendant I - San Pablo City
General Hospital
QMS-QMR-002 Rev 02 2022.02.28 295

2) OB / PRENATAL / GYNE CONSULTATION
This process covers the consultation of pregnant women and women concerning gynecological issues with the OB-
Gyne on Duty.

None None
(1) Seeks treatment Interviews & performs vital None 5 minutes Nurse I - San Pablo City
signs. General Hospital, Nursing
General Hospital
(2) Answers questions related Obtains patient’s history, None 5 minutes Nurse I - San Pablo City
to treatment performs fetal heart rate General Hospital, Midwife III -
taking (if any). San Pablo City General
Hospital, Midwife II - San
Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 296

(3) Gives information on last Retrieves past records (if any) None 3 minutes Nurse I - San Pablo City
visit General Hospital, Midwife III -
San Pablo City General
immediate treatment / Specialist II - San Pablo City
General Hospital
(5) Settles bill If cleared, sends home after None 5 minutes Nurse I - San Pablo City
home medications and follow General Hospital, Midwife III -
up instructions. San Pablo City General
Pablo City General Hospital,
Nursing Attendant I - San
QMS-QMR-002 Rev 02 2022.02.28 297

3) DENTAL CONSULT AND TREATMENT
This process covers patient requiring dental consultation / assessment/ evaluation and treatment.

None None
(1) Seeks treatment Interviews data & performs None 2 minutes Nursing Attendant I - San
vital signs Pablo City General Hospital
(2) Answer’s questions Obtains patient’s information None 2 minutes Nursing Attendant I - San
related to treatment and documents Pablo City General Hospital
(3) Gives information on last Retrieves past records (if any) None 1 minute Nursing Attendant I - San
(4) Cooperates and waits Assess, examines, evaluates None 10 minutes Dentist II - San Pablo City
patiently and provides the necessary General Hospital
immediate treatment /
intervention / management.
QMS-QMR-002 Rev 02 2022.02.28 298

(5) Settles Charges If cleared, sends home after None 5 minutes Nursing Attendant I - San
home medications and follow Pablo City General Hospital
up instructions.
QMS-QMR-002 Rev 02 2022.02.28 299

4) ONLINE OPD CONSULT (TELE-MED)
Telemedicine is the practice of caring for patients remotely wherein our general physicians and consultants and
the patient are not physically present with each other while doing the consultation. Modern technology has enabled
doctors to consult patients by using online platforms.

(1) Confirmation message regarding appointment schedule OPD Telemed Facebook Page
(1) Access the facebook page Confirms thru sending None Nurse I - San Pablo City
and follow steps to secure an confirmation message General Hospital, Nursing
appointment Attendant I - San Pablo City
General Hospital
(2) Waits for the call Tele-consult service starts None 1hour Nurse I - San Pablo City
thru calling the patient General Hospital, Nursing
General Hospital
QMS-QMR-002 Rev 02 2022.02.28 300

(3) Answers the questions Assess and advises the None 15 minutes Medical Officer IV - San Pablo
related to consultation patients for the intervention City General Hospital, Medical
needed Officer III - San Pablo City
General Hospital
-- Documents the consultation None 5 minutes Nurse I - San Pablo City
proper General Hospital, Nursing
General Hospital
Encodes the consultation None 5 minutes Nurse I - San Pablo City
General Hospital, Nursing
General Hospital
QMS-QMR-002 Rev 02 2022.02.28 301

5) MINOR SURGERY -Outpatient
Minor surgery is minimally invasive operative procedure in which only skin or mucus membranes and connective
tissue is resected. Small incisions are made. They do not involve assisted breathing or anesthesia. The risk of
infection is greatly reduced, and the patient's recovery time is much shorter. There are also surgical procedures
that are superficial, only affecting the outermost portions of the body.

(1) Doctor's Order (1) Emergency Room – Resident Doctor (2) OPD
(1) Seeks treatment Assess patient’s condition None 5 minutes Nurse II - San Pablo City
and takes vital signs. Takes General Hospital, Nurse I -
the patient’s information, San Pablo City General
arranges retrieval of patient’s Hospital
medical records and prepares
the client for minor surgery
QMS-QMR-002 Rev 02 2022.02.28 302

-- Performs the surgery. None Medical Officer IV - San Pablo
Prepares the documents and City General Hospital, Medical
discharge orders. Officer III - San Pablo City
General Hospital
Carries the order, makes None 10 minutes Nurse II - San Pablo City
home medications General Hospital, Nurse I -
instructions. San Pablo City General
Hospital
Issues a charge slip. Charges None 3 minutes Nurse II - San Pablo City
depends on the medical General Hospital, Nurse I -
supplies, tests and medicines San Pablo City General
used. Hospital
(2) Settles bill Home medications instruction None 5 minutes Nurse II - San Pablo City
and clearance given. General Hospital, Nurse I -
Hospital
(3) Presents clearance. Sends home. None 1 minute Security Guard I - San Pablo
City General Hospital, Nurse II
- San Pablo City General
Hospital, Nurse I - San Pablo
QMS-QMR-002 Rev 02 2022.02.28 303

6) TRIAGE
Triage is the sorting of patients according to the urgency of their need for care. It is also the sorting of allocation of
treatment to screen all patients that will be seeking consult. The Triage Nurse will determine the patient who can be
allowed to enter the Emergency Room, and if with respiratory symptoms or other Covid 19 related symptoms, the
patient will be checked in the triage area.

None None
(1) Seeks consult Interview, vital signs taking None 5 minutes Nurse II - San Pablo City
and assesses patients. General Hospital, Nurse I -
Renders immediate nursing San Pablo City General
intervention needed. Hospital
(2) Patiently waits Refers to Resident on Duty None 5 minutes Nurse II - San Pablo City
General Hospital, Nurse I -
Hospital
QMS-QMR-002 Rev 02 2022.02.28 304

(3) Answers doctor’s Examines patient and makes None 10 minutes Medical Officer IV - San Pablo
questions related to treatment orders City General Hospital, Medical
Officer III - San Pablo City
General Hospital
(4) Patiently waits Carries out doctor’s orders None 15 minutes Nurse II - San Pablo City
for treatment General Hospital, Nurse I -
Hospital
(5) Consents and cooperates Informs the patient and does None 30 minutes Nurse II - San Pablo City
the antigen testing and or General Hospital, Nurse I -
other laboratory requested San Pablo City General
tests Hospital, Medical
Technologist I - San Pablo
(6a) Enters ER For negative antigen result None 3 minutes Nurse II - San Pablo City
and w/o covid related General Hospital, Nurse I -
symptoms, may be permitted San Pablo City General
to enter ER for continuity of Hospital, Medical
care. Technologist I - San Pablo
(6b) Stays inside the Triage For positive antigen result None 3 minutes Nurse II - San Pablo City
Area and/or with covid related General Hospital, Nurse I -
symptoms, continues San Pablo City General
treatment in the triage area. Hospital
(7) Cooperates to the doctor Reassess patients for None 10 minutes Medical Officer IV - San Pablo
response to treatment given. City General Hospital, Medical
General Hospital
QMS-QMR-002 Rev 02 2022.02.28 305

(8) Consents for treatment If for admission, refers to None 3 minutes Nurse II - San Pablo City
admitting for available bed in General Hospital, Nurse I -
the holding area. (refer to San Pablo City General
admission process) If without Hospital
available room and/or
complicated cases, informs
patient for the need to transfer
to other institution.
(9) Settles charges If for discharge, prepares None 5 minutes Nurse II - San Pablo City
discharges orders and home General Hospital, Nurse I -
medications. Instructs relative San Pablo City General
to settle charges. Maybe or Hospital
may not be referred/scheduled
for RT-PCR Testing
(10) Presents the clearance. Sends home. None 1 minute Nurse II - San Pablo City
Hospital
QMS-QMR-002 Rev 02 2022.02.28 306

7) ER CONSULTATION
The Emergency Room is responsible for rendering initial and emergency and out-patient service (diagnostic and
consultation) to those with cardiac and other related conditions. It also provides emergency care for cases that
cannot be admitted to the Center before rendering them to other facilities; and whenever necessary, coordinates
medico-legal cases with proper agency.

(1) Negative Antigen Result (1) Triage
(1) Seeks treatment Places comfortably on ER None 5 minutes Nurse II - San Pablo City
bed. Assess patient’s General Hospital, Nurse I -
condition and takes vital signs San Pablo City General
Hospital
(2) Answer’s questions Obtains patient’s information None 5 minutes Nurse II - San Pablo City
related to treatment and documents General Hospital, Nurse I -
Hospital
(3) Gives information on last Retrieves past records (if any) None 5 minutes Administrative Aide I - San
QMS-QMR-002 Rev 02 2022.02.28 307

immediate treatment / Officer III - San Pablo City
General Hospital
-- Executes needed treatment None 15 minutes Nurse II - San Pablo City
and updates resident on duty General Hospital, Nurse I -
for responses to treatment. San Pablo City General
Hospital
Re-assessment after None 10 minutes Medical Officer IV - San Pablo
treatment. City General Hospital, Medical
General Hospital
QMS-QMR-002 Rev 02 2022.02.28 308

8) ADMISSION OF THE SICK PATIENT
Admission is the process wherein a patient has to stay inside the hospital to receive treatment and/or care as per
doctor’s order over a period of time intended for treatment. People are admitted to a hospital when they have a
serious or life-threatening problem. They also may be admitted for less serious disorders that cannot be
adequately treated in another place (such as at home or in an outpatient center).

(1) Admitting Orders (1) Emergency Room – Resident Doctor
(1) Seeks treatment Assess patient’s condition None 5 minutes Nurse II - San Pablo City
and takes vital signs General Hospital, Nurse I -
Hospital
(2) Answers questions related Obtains patient’s information None 3 minutes Nurse II - San Pablo City
to treatment and documents General Hospital, Nurse I -
Hospital
(3) Gives information on last Retrieves past records (if any) None 5 minutes Administrative Aide I - San
QMS-QMR-002 Rev 02 2022.02.28 309

(4) Cooperates with the doctor Assess, examines, evaluates None 5 minutes Administrative Aide I - San
doing check up and provides the necessary Pablo City General Hospital,
immediate treatment. Finalizes Medical Officer IV - San Pablo
admission order. City General Hospital, Medical
General Hospital
(5) Receives immediate Inform the receiving None 15 minutes Nurse II - San Pablo City
treatment department for incoming General Hospital, Nurse I -
admission. Carries out San Pablo City General
doctor’s order Hospital
(6) Patient/Relative answer’s Obtains personal data, None 3 minutes Administrative Assistant I -
personal information for secures consent, and encodes San Pablo City General
encoding in the system for admission Hospital, Administrative Aide I
records - San Pablo City General
Hospital
(7) Cooperate while being Transports patient to the room None 5 minutes Administrative Aide I - San
transported choice. Pablo City General Hospital
(8) Stays to room of choice Endorses to the receiving None 3 minutes Nurse II - San Pablo City
ward station for continuity of General Hospital, Nurse I -
care San Pablo City General
Hospital
QMS-QMR-002 Rev 02 2022.02.28 310

9) ADMISSION OF PATIENTS FOR SURGERY
General surgery services means professional services necessarily and directly performed by a surgeon in the
treatment of an injury or illness requiring cutting; suturing; diagnostic and therapeutic endoscopic procedures;
debridement of wounds including burns; surgical management or reduction of fractures and dislocations;
orthopedic casting; manipulation of joints under general anesthesia. It provide diagnosis; pre-operative, operative
and post-operative management of general surgery patients, covering procedures of the alimentary tract, abdomen
and the organs inside it, pelvis, breast, skin, soft tissue and endocrine system.

(1) Doctor’s Admitting Orders (1) OPD/ER Department
(2) Negative result on RT-PCR test Laboratory of choice
(1) Presents the Doctor’s Verifies the admitting orders, None 3 minutes Nurse II - San Pablo City
Admitting Order Sheet refers to the resident on duty General Hospital, Nurse I -
and informs the attending San Pablo City General
surgeon. Hospital
QMS-QMR-002 Rev 02 2022.02.28 311

(2) Cooperates to the doctor Assess patient, accomplish None 10 minutes Medical Officer IV - San Pablo
documentations and rewrites City General Hospital, Medical
the admitting orders unto the Officer III - San Pablo City
Doctor’s Order Sheet. General Hospital, Medical
General Hospital
(3) Gives consent. Secures necessary consent None 5 minutes Nurse II - San Pablo City
forms and informs Surgical General Hospital, Nurse I -
Department for schedule. San Pablo City General
Refer to the steps same as for Hospital
the admission of the sick
QMS-QMR-002 Rev 02 2022.02.28 312

10) RADIOLOGIC SERVICE - Outpatient
Diagnostic radiology is the undertaking a range of imaging procedures to obtain images of the inside of the body
then carefully interprets these images to diagnose illness and injury. The San Pablo City General Hospital offers
xray and ultrasound services as of the moment.

(1) Brings Request Verifies request and prepares. None 2 minutes Radiologic Technologist I -
Hospital
(2) Cooperates accordingly Positions patient depending None 5 minutes Radiologic Technologist I -
on the request and performs San Pablo City General
the procedure. Hospital
-- Accomplishes the None 2 minutes Administrative Aide I - San
documentation and charges. Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 313

(3) Settles the bill Instructs the charges and the None 5 minutes Administrative Aide I - San
releasing of results. Pablo City General Hospital,
Radiologic Technologist I -
Hospital
(4) Presents the receipt. Sends home. None 1 minute Administrative Aide I - San
Hospital
QMS-QMR-002 Rev 02 2022.02.28 314

11) RADIOLOGIC SERVICE - Inpatient
Diagnostic radiology is the undertaking a range of imaging procedures to obtain images of the inside of the body
then carefully interprets these images to diagnose illness and injury. The San Pablo City General Hospital offers
xray and ultrasound services as of the moment.

(1) Brings Request Assists patient thru xray None 2 minutes Administrative Aide VI - San
department Pablo City General Hospital,
Hospital
(2) Cooperates accordingly Verifies request and prepares None 2 minutes Radiologic Technologist I -
the area. San Pablo City General
Hospital
Positions patient depending None 5 minutes Radiologic Technologist I -
on the request and performs San Pablo City General
the procedure. Hospital
QMS-QMR-002 Rev 02 2022.02.28 315

Accomplishes the None 2 minutes Radiologic Technologist I -
documentation and encodes San Pablo City General
charges to the system. Hospital
Assists the patient back to the None 5 minutes Administrative Aide I - San
Emergency Room or Room Pablo City General Hospital
assigned Charges reflects on
the final bill
QMS-QMR-002 Rev 02 2022.02.28 316

12) HEMODIALYSIS
Hemodialysis is a procedure where a dialysis machine and a special filter called an artificial kidney, or a dialyzer,
are used to clean your blood. To get your blood into the dialyzer, the doctor needs to make an access, or entrance,
into your blood vessels. This is done with minor surgery, usually to your arm. In a dialysis center, hemodialysis is
usually done 3 times per week for about 4 hours at a time.

(1) Doctor’s Order (1) Dialysis Unit
(1) Seeks Treatment. Records name, date and time None 3 minutes Administrative Aide I - San
of arrival. Pablo City General Hospital -
Dialysis
QMS-QMR-002 Rev 02 2022.02.28 317

Checks if patient is positive or None 2 minutes Nurse II - San Pablo City
negative to hepatitis profile. General Hospital - Dialysis,
Positive to Hep B and C Nurse I - San Pablo City
patients are separated and General Hospital - Dialysis
strictly designated to positive
machine. Likewise, negative
to hepatitis are designated
negative machines.
Checks, assess and evaluates None 5 minutes Medical Specialist III - San
patients for treatment. Pablo City General Hospital -
Dialysis, Medical Specialist I -
Hospital - Dialysis
Determines dialysis None 10 minutes Nurse II - San Pablo City
prescription, checks initial General Hospital - Dialysis,
vital signs and pre-HD weight Nurse I - San Pablo City
of the patient. General Hospital - Dialysis
Assess vascular access for None 15 minutes Nurse II - San Pablo City
patency and performs General Hospital - Dialysis,
initiation efficiently. Nurse I - San Pablo City
General Hospital - Dialysis
Performs the dialysis None 4hours Nurse II - San Pablo City
treatment as ordered. General Hospital - Dialysis,
Nurse I - San Pablo City
Checks post dialysis vital None 5 minutes Nurse II - San Pablo City
signs and weight and General Hospital - Dialysis,
documents treatment. Nurse I - San Pablo City
QMS-QMR-002 Rev 02 2022.02.28 318

Re-evaluate patient post None 5 minutes Medical Specialist III - San
treatment and orders for Pablo City General Hospital -
discharge Dialysis, Medical Specialist I -
Hospital - Dialysis
Collects official receipts of HD None 5 minutes Nurse II - San Pablo City
treatment fee and issues General Hospital - Dialysis,
clearance. Nurse I - San Pablo City
General Hospital - Dialysis,
Administrative Aide IV - San
Pablo City General Hospital -
Dialysis, Administrative Aide I
Hospital - Dialysis
(2) Settles bill Prepares charges for None 5 minutes Nurse II - San Pablo City
hemodialysis fee based on General Hospital - Dialysis,
dialysis prescription Nurse I - San Pablo City
(3) Presents clearance. Sends home. None 1 minute Security Guard I - San Pablo
City General Hospital,
Administrative Aide I - San
Pablo City General Hospital -
Dialysis
QMS-QMR-002 Rev 02 2022.02.28 319

13) LABORATORY SERVICES - Outpatient
Laboratory tests check a sample of your blood, urine, feces, sputum or body tissues and then analyzes the test
samples to see if your results fall within the normal range. The tests use a range because what is normal differs
from person to person and physicians compares your results to results from previous tests as a part or the
treatment process. Also, laboratory tests are often part of a routine checkup to look for changes in your health. The
results of the laboratory tests will help the physicians to diagnose medical conditions, plan or evaluate treatments,
and monitor diseases.

(1) Laboratory Request (1) OPD/ER/Triage Department
(1) Brings Request Receives request and/or None 2 minutes Administrative Aide I - San
specimen and interviews the Pablo City General Hospital,
patient. Medical Technologist I - San
QMS-QMR-002 Rev 02 2022.02.28 320

(2) Cooperates accordingly Verifies the request and None 3 minutes Administrative Aide I - San
performs phlebotomy for Pablo City General Hospital,
laboratory testing. Medical Technologist I - San
Accomplishes documentation Pablo City General Hospital
and charge slip.
(3) Settles the bill Runs the specimen in None Administrative Aide I - San
appropriate machine. Pablo City General Hospital,
Instructs the release of the Medical Technologist I - San
results . Pablo City General Hospital,
Laboratory Technician II - San
(4) Waits accordingly Encodes and/or types the None 5 minutes Administrative Aide I - San
results. Verifies and signs the Pablo City General Hospital,
result Medical Technologist I - San
(5) Presents the receipt. Releases the result and sends None 2 minutes Administrative Aide I - San
home. Releasing time Pablo City General Hospital,
depends on the test done. Medical Technologist I - San
QMS-QMR-002 Rev 02 2022.02.28 321

14) LABORATORY SERVICES - Inpatient
Laboratory tests check a sample of your blood, urine, feces, sputum or body tissues and then analyzes the test
samples to see if your results fall within the normal range. The tests use a range because what is normal differs
from person to person and physicians compares your results to results from previous tests as a part or the
treatment process. Also, laboratory tests are often part of a routine checkup to look for changes in your health. The
results of the laboratory tests will help the physicians to diagnose medical conditions, plan or evaluate treatments,
and monitor diseases.

(1) Laboratory Request (1) OPD/ER/Triage Department/Ward
(1) Nurse on Duty informs the Receives request and/or None 2 minutes Administrative Aide I - San
lab Request specimen. Pablo City General Hospital,
Medical Technologist I - San
QMS-QMR-002 Rev 02 2022.02.28 322

(2) Cooperates accordingly Verifies the request and None 5 minutes Medical Technologist I - San
proceeds to assigned room to Pablo City General Hospital,
perform phlebotomy for Laboratory Technician II - San
laboratory testing. Pablo City General Hospital
(3) Waits accordingly Runs specimen in appropriate None Medical Technologist I - San
machine. Encodes and/or Pablo City General Hospital,
types the results. Encodes Laboratory Technician II - San
charges to the system. Pablo City General Hospital
Verifies and signs the result
-- Forwards results to nurse None 3 minutes Medical Technologist I - San
station. Charges will Pablo City General Hospital,
transcribe in the final bill upon Laboratory Technician II - San
discharge Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 323

15) DISPENSING OF MEDICINES- Outpatient
The Pharmacy Department is responsible for the procurement, storage, dispensing, preparation, distribution and
inventory of medications to optimize drug-therapy management of inpatients and outpatients. The practice of the
Department also includes promotion of medication safety and efficacy in the hospital at all times through
monitoring and assessment services completed by legally qualified and professionally competent pharmacists.

(1) Prescription (1) OPD/ER/Triage Department
(1) Presents prescription Verifies prescription and None 2 minutes Pharmacist II - San Pablo City
prepares the medicines. General Hospital, Pharmacist I
Hospital
(2) Settles the bill Prepares charge slip and None 5 minutes Pharmacist II - San Pablo City
instructs to settle the bill General Hospital, Pharmacist I
Hospital
QMS-QMR-002 Rev 02 2022.02.28 324

(3) Presents the receipt Dispenses the medicines and None 2 minutes Pharmacist II - San Pablo City
do health teaching. General Hospital, Pharmacist I
Hospital
QMS-QMR-002 Rev 02 2022.02.28 325

16) DISPENSING OF MEDICINES - Inpatient
The Pharmacy Department is responsible for the procurement, storage, dispensing, preparation, distribution and
inventory of medications to optimize drug-therapy management of inpatients and outpatients. The practice of the
Department also includes promotion of medication safety and efficacy in the hospital at all times through
monitoring and assessment services completed by legally qualified and professionally competent pharmacists.

(1) Prescription (1) OPD/ER/Triage Department/Wards
(1) Nurse on duty presents Verifies prescription and None 5 minutes Pharmacist II - San Pablo City
prescription prepares the medicines. General Hospital, Pharmacist I
Hospital
(2) Nurse on duty collects the Dispenses the medicines and None 2 minutes Pharmacist II - San Pablo City
medicines encodes charges in the General Hospital, Pharmacist I
system (Charges will - San Pablo City General
transcribe in the final bill upon Hospital
discharge)
QMS-QMR-002 Rev 02 2022.02.28 326

17) DISPENSING OF MEDICAL SUPPLIES
The Central Sterile Supply Department is responsible for preparing and dispensing medical/ surgical supplies and
equipment so that they are sterile and ready for use in patient care.

(1) Request Slip (1) OPD/ER/Triage Department/Wards
(1) Presents requests Receives and check for the None 2 minutes Administrative Aide I - San
availability of requested Pablo City General Hospital,
supply and notifies the area Nursing Attendant II - San
for any unavailability. Pablo City General Hospital
(2) Patiently waits Instructs to wait while None 10 minutes Administrative Aide I - San
preparing the available Pablo City General Hospital,
requested supplies. Nursing Attendant II - San
(3) Logs on the receiving Issues requested supplies. None 5 minutes Administrative Aide I - San
logbook Checks and validates the Pablo City General Hospital,
quantity of supplies issued on Nursing Attendant II - San
the supply logbook. Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 327

(4) Receives supply Records issued supplies on None 1 minute Administrative Aide I - San
supply logbook and affix Pablo City General Hospital,
required signature Nursing Attendant II - San
QMS-QMR-002 Rev 02 2022.02.28 328

18) FOOD PREPARATION AND MEAL DISTRIBUTION
The Dietary Department prepares nutritious meals according to the patient’s diet orders prescribed by the
physician. Prescribed diet, like medication, is important to patient’s recovery. A Registered Dietitian (RD) performs
nutritional assessments and provides appropriate interventions and recommendations, also provide diet
instruction and drug-food interaction education to the patients.

Who may avail: Inpatients
(1) Physician’s prescribed diet (1) Doctor’s Order
(1) Patiently waits Collection of diet list from the None 15 minutes Administrative Aide III - San
nurse’s station Pablo City General Hospital
-- Prepares food (thawing, None 30 minutes Administrative Aide III - San
washing, weighing, slicing, Pablo City General Hospital,
cutting) Cook II - San Pablo City
General Hospital, Cook I - San
Cooks therapeutic and full None 1hour Cook II - San Pablo City
diet meals according to General Hospital, Cook I - San
planned menus. Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 329

Assembles food. None 20 minutes Administrative Aide III - San
Nutritionist- Dietician II - San
Nutritionist-Dietician I - San
Cook I - San Pablo City
General Hospital
(2) Receives and consumes Distributes food to each room None 15 minutes Administrative Aide III - San
food according to the patient’s Pablo City General Hospital
name and diet
QMS-QMR-002 Rev 02 2022.02.28 330

19) PROVISION OF DIET COUNSELING
The Nutrition and Dietetics Department offers Diet Counseling to patients, dialysis patients as well as personnel
who need Nutrition Intervention and Computation of caloric requirement. Sharing of ideas, beliefs, attitudes and
understanding about food.

Who may avail: Inpatients, Dialysis Patients & Personnel
(1) Physician’s Order, if any (1) Attending Physician
(1) Presents referral / Nurse’s Receives referral None 2 minutes Nutritionist- Dietician II - San
refers inpatients thru phone Pablo City General Hospital,
call / Dialysis patients are with Nutritionist-Dietician I - San
scheduled counseling Pablo City General Hospital
-- Performs Nutritional None 10 minutes Nutritionist- Dietician II - San
Assessment based on the Pablo City General Hospital,
anthropometric data and Nutritionist-Dietician I - San
medical diagnosis, interview Pablo City General Hospital
patients on food intake /
preference
QMS-QMR-002 Rev 02 2022.02.28 331

Computes for patient’s body None 5 minutes Nutritionist- Dietician II - San
mass index (BMI) determine Pablo City General Hospital,
Nutritional status and Nutritionist-Dietician I - San
calculate recommended Pablo City General Hospital
energy intake.
Prepares meal plan None 10 minutes Nutritionist- Dietician II - San
Nutritionist-Dietician I - San
Nutrition counseling for None 20 minutes Nutritionist- Dietician II - San
intervention / provision of IEC Pablo City General Hospital,
materials Nutritionist-Dietician I - San
QMS-QMR-002 Rev 02 2022.02.28 332

20) PROCESSING OF PHILHEALTH BENEFITS
This process covers the assistance of a dedicated Philhealth Officer for the processing and completion of
documents for filing Philhealth claims.

(1) Claim Form 1&2 (1) Philhealth Benefits Section
(1) Cooperates and answers Issues PHIC forms 1 and 2 None 10 minutes Administrative Officer II - San
all questions related to with list of other required Pablo City General Hospital,
confinement documents. Administrative Officer I - San
-- Receives, checks / reviews None 5 minutes Administrative Officer II - San
accuracy of data Pablo City General Hospital,
accomplished in PHIC form 1 Administrative Officer I - San
& 2 and completeness of other Pablo City General Hospital
required documents.
QMS-QMR-002 Rev 02 2022.02.28 333

21) ISSUANCE OF HOSPITAL BILL
The hospital bill is the accumulated total of the bill charges depending on the type of accommodation, length of
stay, diagnosis and treatment, type of operation and procedures ordered by your doctor upon admission. It also
includes laboratory tests, diagnostic and imaging services, use of the operating room and anesthesia, equipment
usage, medicines, nursing services, doctors’ professional fees and other fees that may apply

(1) Patient’s Chart (1) Nurse’s Station
(1) Informs that patient is Receives patient’s record / None 2 minutes Administrative Assistant II -
ready to go home as per chart from the nurses San Pablo City General
doctor’s advise Hospital
-- Checks and verifies patient’s None 5 minutes Administrative Assistant II -
records billing charges and San Pablo City General
accumulated charges on the Hospital
system.
Prepares the hospital bill None 5 minutes Administrative Assistant II -
(statement of account) of San Pablo City General
patient for discharge Hospital
QMS-QMR-002 Rev 02 2022.02.28 334

Release statement of account None 3 minutes Administrative Assistant II -
to patient / patient’s relative. San Pablo City General
Hospital
(2) Proceeds to the billing Informs the relative the bill is None 2 minutes Nurse II - San Pablo City
department ready for release General Hospital, Nurse I -
Hospital
QMS-QMR-002 Rev 02 2022.02.28 335

22) GRANTING OF FINANCIAL ASSISTANCE (INDIGENCY) AND SENIOR CITIZENS DISCOUNT
The Social Welfare and Benefits Section of the San Pablo City General Hospital provides aid to those needing
financial assistance, either inpatients or outpatients. They may be enrolled in the DOH program, the MAIP od in the
San Pablo City-LGU Indigency Program. They will be interviewed and assessed by the assigned Social Welfare
Officer prior to granting assistance.

(1) Charge Slip / Hospital Bill (1) Triage Department (2) ER Department (3) Laboratory Department (4)
Radiology Department (5) Pharmacy Department
(1) Presents charge slip / Verifies the bill. None 2 minutes Social Welfare Assistant - San
hospital bill Pablo City General Hospital
-- Interviews patient or patient’s None 5 minutes Administrative Assistant II -
immediate relative and San Pablo City General
provide the appropriate Hospital, Administrative Aide I
discount for endorsement to - San Pablo City General
cashier Hospital, Social Welfare
Assistant - San Pablo City
General Hospital
QMS-QMR-002 Rev 02 2022.02.28 336

(2) Presents approved Documents and receives None 3 minutes Administrative Officer I - San
discounted or no balance copy. Pablo City General Hospital,
charge slip / hospital bill Administrative Aide I - San
QMS-QMR-002 Rev 02 2022.02.28 337

23) GRANTING OF FINANCIAL ASSISTANCE UNDER MALASAKIT OFFICE
The Malasakit Center brings together the offices of the Department of Social Welfare and Development, Department
of Health, Philippine Health Insurance Corporation, and Philippine Charity Sweepstakes Office under one roof to
ease access to government financial and medical assistance, particularly to poor and indigent patients. The one-
stop-shop aims to reduce a hospital bill to the lowest amount possible by covering various patient services and
expenses, pursuant to Republic Act No. 11463 or the Malasakit Centers Act of 2019.

(1) Diagnostic Request (1) Attending Physician / OPD Department
(2) Charge Slip / Hospital Bill (2) Billing Department
(3) Medical Certificate (3) Attending Physician
(4) Indigency Certificate (4) Barangay
(1) Presents diagnostic Verifies the request / bill. None 2 minutes Administrative Aide IV - San
request / charge slip / hospital Pablo City General Hospital,
bill Administrative Aide III - San
Social Welfare Assistant - San
QMS-QMR-002 Rev 02 2022.02.28 338

-- Interviews patient or patient’s None 5 minutes Administrative Aide IV - San
immediate relative. Pablo City General Hospital,
Administrative Aide III - San
Refers patient’s charges None 3 minutes Administrative Aide IV - San
accordingly to DOH MAIP / Pablo City General Hospital,
MAPB fund and/or DSWD Administrative Aide III - San
Representative. Pablo City General Hospital,
Accomplishes appropriate None 5 minutes Administrative Aide IV - San
forms Pablo City General Hospital,
Refers back to billing (if in- None 5 minutes Administrative Aide IV - San
patient). Accomplishes Pablo City General Hospital,
Guarantee Letter if for Administrative Aide III - San
diagnostic requests. Pablo City General Hospital,
QMS-QMR-002 Rev 02 2022.02.28 339

24) ISSUANCE OF OFFICIAL RECEIPTS
An official receipt issued by the San Pablo City General Hospital is simply a type of document that indicates the
hospital services that the patients had settled. If the patient pays less of what is expected of him or her, the receipt
will indicate the total paid and the balance to be paid.

(1) Hospital Bill / Charge Slip (1) Billing Section (2) Pharmacy Section (3) Laboratory Department (4)
Triage/ER/Wards/Dialysis
(1) Presents the hospital bill / Receives charge slip / hospital None 1 minute Administrative Officer I - San
charge slip bill Pablo City General Hospital,
Administrative Assistant II -
Hospital, Administrative Aide I
Hospital
QMS-QMR-002 Rev 02 2022.02.28 340

-- Checks the amount of charges None 3 minutes Administrative Officer I - San
herein as prescribed by Pablo City General Hospital,
scheduled fees for the Administrative Assistant II -
services rendered and usage San Pablo City General
of facilities Hospital, Administrative Aide I
Hospital
Receives payments and None 3 minutes Administrative Officer I - San
issues corresponding official Pablo City General Hospital,
receipts. Administrative Assistant II -
Hospital
Issues clearance slip to None 1 minute Administrative Officer I - San
discharge patients Pablo City General Hospital,
Hospital
(2) Settles the bill In case the patient or None 2 minutes Administrative Officer I - San
representative presents a Pablo City General Hospital,
promisory note, determine the Administrative Assistant II -
net bill and receives San Pablo City General
supporting ID and Hospital, Administrative Aide I
certifications. - San Pablo City General
Hospital
QMS-QMR-002 Rev 02 2022.02.28 341

(3) Presents clearance Affixes signature None 5 minutes Administrative Officer I - San
Hospital, Nurse II - San Pablo
City General Hospital, Nurse I
Hospital
QMS-QMR-002 Rev 02 2022.02.28 342

25) PATIENT ON MAY GO HOME
The hospital will discharge patients when they are no longer needing to receive inpatient care and can either go
home or, a hospital will discharge patients to send to another type of facility. Discharge cut - off time is at 12:00
noon. A fractional discharge cut - off time is at 12:00 noon. A fractional amount shall be charged to the account if
discharged after the cut-off time.

(1) May go home order (1) Nurse’s Station
QMS-QMR-002 Rev 02 2022.02.28 343

(1) Cooperates with the doctor After re-assessment for None 1 minute Medical Officer IV - San Pablo
while doing assessment response on treatment, orders City General Hospital, Medical
may go home. Secures Officer III - San Pablo City
discharged orders. General Hospital, Medical
General Hospital
-- Informs other attending None 1 minute Nurse II - San Pablo City
physicians, if any. General Hospital, Nurse I -
Hospital
Returns other remaining None 3 minutes Nurse II - San Pablo City
supplies and medicines not General Hospital, Nurse I -
use. San Pablo City General
Hospital
Submits patient’s chart to None 1 minute Nurse II - San Pablo City
billing department. General Hospital, Nurse I -
Hospital
Transports patient to the exit None 5 minutes Administrative Aide I - San
point. Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 344

Tags as discharge on the None 5 minutes Administrative Assistant I -
system San Pablo City General
Hospital, Administrative Aide
III - San Pablo City General
Hospital
(2) Patiently waits Prepares home meds None 2 minutes Nurse II - San Pablo City
instruction forms. General Hospital, Nurse I -
Hospital
(3) Receives the chart Processes billing. None 1 minute Administrative Assistant II -
Hospital, Nursing Attendant II
Hospital
(4) Settles the bill Issues official receipt None 5 minutes Administrative Officer I - San
(5) Submits the clearance Secures signatures to the None 2 minutes Administrative Officer I - San
clearance form. Pablo City General Hospital,
Security Guard I - San Pablo
City General Hospital, Nurse II
Hospital, Nurse I - San Pablo
QMS-QMR-002 Rev 02 2022.02.28 345

(6) Sent home Updates admitting section and None 1 minute Nurse II - San Pablo City
dietary department of the General Hospital, Nurse I -
room vacancy. San Pablo City General
Hospital
QMS-QMR-002 Rev 02 2022.02.28 346

26) RELEASING OF REGISTERED BIRTH CERTIFICATE
The birth of a child shall be registered within 30 days from the time of birth at the Local Registry where the birth
has occurred. The Medical Records Section of the San Pablo City General Hospital submits the accomplished birth
certificate with complete requirements the LCR and advises the relative when they can pick it back.

(1) Cedula (1) City Hall
(1) Marriage Certificate (if any) (1) LCR / PSA
(3) Official Receipt (3) Cashier Department
(1) Requests for the release of Receives request and makes None 2 minutes Administrative Officer V - San
birth certificate charge slip Pablo City General Hospital,
(2) Settles the charges Prepares, checks and 20.00 5 minutes Administrative Aide I - San
retrieves the birth certificate Pablo City General Hospital
records
(3) Presents the official receipt Releases birth certificate None 2 minutes Administrative Aide I - San
QMS-QMR-002 Rev 02 2022.02.28 347

-- Documents. None 2 minutes Administrative Aide I - San
QMS-QMR-002 Rev 02 2022.02.28 348

27) ISSUANCE OF MEDICAL CERTIFICATES
Medical Certificate is a written statement from a doctor or a qualified health professional who attests to the result
of the medical examination of a patient. This written statement is required for many purposes but is most widely
used as a sick note, where it states that a person is unfit for work due to health concerns. Alternatively, medical
certificates might be required to access certain health benefits that are provided by an employer. Medical
certificates are also used by students, excusing them from attending the school for reasons of illness.

Who may avail: In Patients, Patients seen at OPD, ER & Triage
(1) Requests for a medical Facilitates request thru the None 5 minutes Nurse II - San Pablo City
certificate attending physician / Resident General Hospital, Nurse I -
on duty San Pablo City General
Hospital
-- Accomplished charge slip None 2 minutes Nurse II - San Pablo City
Hospital
QMS-QMR-002 Rev 02 2022.02.28 349

Verifies the Medical Certificate None 5 minutes Administrative Officer V - San
and registers with control Pablo City General Hospital,
number Administrative Aide III - San
(2) Settles the charges Forwards the accomplished 50.00 5 minutes Nurse II - San Pablo City
medical certificate to the General Hospital, Nurse I -
Medical Records section San Pablo City General
Hospital
(3) Presents the official receipt Releases the Medical None 5 minutes Administrative Officer V - San
Certificate Pablo City General Hospital,
QMS-QMR-002 Rev 02 2022.02.28 350

28) ISSUANCE OF DEATH CERTIFICATE
A Death Certificate is an official document setting forth particulars relating to a dead person, issued by the
attending physician shall contain the following data (a) date and place of death; (b) full name, (c) age, (d) sex, (e)
occupation or profession, (f) residence; (g) status as regards marriage, (h) nationality of the deceased, and (i)
probable cause of death.

Who may avail: Inpatients / Patients seen at ER, Triage
(1) Official Receipt Cashier Department
(1) Requests for the issuance Receives request and makes None 2 minutes Administrative Officer V - San
of death certificate charge slip Pablo City General Hospital,
(2) Settles the charges Receives request and makes 50.00 10 minutes Administrative Aide I - San
charge slip Pablo City General Hospital
(3) Presents the official receipt Releases death certificate and None 2 minutes Administrative Aide I - San
give instruction for Pablo City General Hospital
processing at the Local Civil
Registry
QMS-QMR-002 Rev 02 2022.02.28 351

-- Documents. This applies to None 2 minutes Administrative Aide I - San
complete entries in the death Pablo City General Hospital
certificate.
QMS-QMR-002 Rev 02 2022.02.28 352

29) RELEASE OF CERTIFIED THRU COPIES OF LABORATORY RESULTS AND OTHER MEDICAL RECORDS
A certified copy is a copy (often a photocopy) of a primary document that has on it an endorsement or certificate
that it is a true copy of the primary document. It does not certify that the primary document is genuine, only that it
is a true copy of the primary document.

Who may avail: In Patients, Patients seen at OPD, ER & Triage
(1) Requests for the issuance Receives request and verifies None 2 minutes Administrative Officer V - San
of certified thru copies purpose. Makes charge slip Pablo City General Hospital,
(2) Settles the charges Prepares, checks, None 10 minutes Administrative Officer V - San
photocopies and signs the Pablo City General Hospital,
documents Administrative Aide III - San
(3) Presents the official receipt Releases documents None 2 minutes Administrative Aide III - San
QMS-QMR-002 Rev 02 2022.02.28 353

QMS-QMR-002 Rev 02 2022.02.28 354

30) RECEIVING OF DELIVERIES FROM EXTERNAL SUPPLIERS
This process covers receiving of deliveries for all medicines and medical supplies and equipments from external
suppliers.

Who may avail: External Suppliers
(1) Sales Invoice / Delivery Receipts (2) Purchase Orders (1) External Suppliers
(1) Brings the medicines / Receives delivered medicines None 5 minutes Administrative Aide VI - San
medical supply / equipment in / medical supply / equipment Pablo City General Hospital,
the Receiving Section from external suppliers Administrative Aide III - San
QMS-QMR-002 Rev 02 2022.02.28 355

-- Checks the delivered None 2 minutes Administrative Officer I - San
medicines / medical supply / Pablo City General Hospital,
equipment as to the required Administrative Aide VI - San
technical specifications in the Pablo City General Hospital,
sales invoice / delivery Administrative Aide III - San
receipt/ PO Pablo City General Hospital,
Properly label and stored the None 2 minutes Administrative Aide VI - San
delivered supply in the Pablo City General Hospital,
respective shelves. Administrative Aide III - San
Signs the delivery receipts None 5 minutes Administrative Aide VI - San
indicating that the supply will Pablo City General Hospital,
be accepted as to required Administrative Aide III - San
technical specification. Pablo City General Hospital,
Delivered bulk supply to None 10 minutes Administrative Aide VI - San
appropriate department. Pablo City General Hospital,
QMS-QMR-002 Rev 02 2022.02.28 356

31) LEAVE ADMINISTRATION
This process covers the administration of leave from top management officials to rank and file employees. The
inhouse Personnel Office is responsible to managed leaves and forwards it to the City Human Resource
Management Office for filing.

Who may avail: All employees
(1) Leave Form (1) Personnel Office
(2) Medical Certificate (2) Attending Physician
(3) Or any attachment as required to leave
(1) Submits duly Reviews and checks the None 2 minutes Administrative Officer V - San
accomplished leave completeness of documentary Pablo City General Hospital,
application form attachment and approval sign Administrative Assistant III -
of the section head. San Pablo City General
VI - San Pablo City General
Hospital - Dialysis
-- Reviews and signs None 5 minutes Administrative Officer V - San
certification of leave credits. Pablo City General Hospital
Signs and approve application None 5 minutes Chief of Hospital II - San Pablo
form City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 357

Receives back the leave and None 30 minutes Administrative Officer V - San
files in the CHRMO. Pablo City General Hospital,
Administrative Assistant III -
Hospital
QMS-QMR-002 Rev 02 2022.02.28 358

32) RECEIVING OF INCOMING TELEPHONE CALLS
This process covers accepting all incoming which includes transferring of calls to the desired local number or the
area / department concern. Also is responsible in the paging system in the hospital.

Who may avail: All
(1) Telephone Line None
(1) Receives phone call from Receives and attend to the None 1 minute Administrative Aide III - San
any stakeholders inquiry of the client Pablo City General Hospital,
(2) Inquires or request for Answers queries / connect the None 3 minutes Administrative Aide III - San
connection to a specific local call to the requested local or Pablo City General Hospital,
or department department Administrative Aide I - San
QMS-QMR-002 Rev 02 2022.02.28 359

33) FILING OF COMPLAINTS
This process covers attending to complaints pertaining to hospital procedures, operations and services and
personnel.

Who may avail: All
(1) Narrative Complaint Report (1) Requesting Individual
(1) Seeks consult regarding a Receives and acknowledge None 1 minute Administrative Officer V - San
complain the client’s concern / Pablo City General Hospital
complaints.
-- Assists client and verify the None 15 minutes Administrative Officer V - San
details/complaints. Pablo City General Hospital
Analyzes clients concerns/ None 5 minutes Administrative Officer V - San
complaints. Pablo City General Hospital
QMS-QMR-002 Rev 02 2022.02.28 360

Coordinates to the Point None 5 minutes Administrative Officer V - San
Person regarding complaints Pablo City General Hospital,
for proper investigation. Administrative Assistant II -
Hospital
Coordinates back for None Administrative Officer V - San
feedback. If not resolve, may Pablo City General Hospital,
refer to Grievance Committee. Administrative Assistant II -
Hospital
(2) Makes and Submits a Assists client in making None 5 minutes Administrative Officer V - San
Complaint complaint report and discuss Pablo City General Hospital
possible action regarding the
complaint. Explains the lead
time for feedback.
QMS-QMR-002 Rev 02 2022.02.28 361

34) TRIP CONDUCTION
This process covers carrying out of administrative function for vehicle / ambulance conduction of employees and
patients. Also, the Transport Service conducts transport service from client’s residence to hospital of choice either
for check-up (Manila Conduction) or admission.

(1) Trip Ticket (1) Transport Service Unit
(1) Requests for an ambulance Receives call for conduction. None 5 minutes Administrative Assistant III -
conduction San Pablo City General
Hospital
-- Coordinates to driver None 3 minutes Administrative Assistant III -
available. San Pablo City General
Hospital
Issues trip ticket. Logs on the None Administrative Assistant III -
departure logbook and logs San Pablo City General
back when it arrives back. Hospital
QMS-QMR-002 Rev 02 2022.02.28 362

Safely provided transport / None Administrative Assistant III -
transfer service to clientele. San Pablo City General
Hospital
QMS-QMR-002 Rev 02 2022.02.28 363

35) APPLICATION OF SERVICE REQUEST
Maintaining the good condition of hospital facilities and equipment which includes electrical works, plumbing,
carpentry, and coordination with preventive maintenance of equipments.

Who may avail: All
(1) Request (1) None
(1) Requests for a service Receives a report. None 5 minutes Administrative Assistant I -
IV - San Pablo City General
Hospital
QMS-QMR-002 Rev 02 2022.02.28 364

-- Proceeds to concerned area, None 15 minutes Administrative Assistant I -
verifies request, inspects and San Pablo City General
repairs. Hospital, Administrative Aide
Hospital
If without available materials, None 48hours Administrative Assistant I -
makes RIS and waits for the San Pablo City General
purchase. If for technical Hospital, Administrative Aide
assistance, reports to IV - San Pablo City General
biomedical technician. Hospital, Administrative Aide
Hospital
Accomplishes corrective None 10 minutes Administrative Assistant I -
action and reports work as San Pablo City General
done. Hospital, Administrative Aide
Hospital
QMS-QMR-002 Rev 02 2022.02.28 365

36) ISSUANCE OF CLEAN LINEN
The Linen and Laundry Section is responsible for the preparation, maintenance and monitoring of all linen and
related items used in the hospital as well as the laundry services for these items and the provision of these linen
items for the whole hospital. This process covers the different wards requesting clean linens. The service is upon
the request of the area duly accomplished by the requesting officer.

Who may avail: All Wards & Special Areas
(1) Request (1) None
(1) Requests of clean linen Receives the request. None 1 minute Laundry Worker II - San Pablo
(bed sheets, pillow case, City General Hospital,
patient gowns, etc.) Laundry Worker I - San Pablo
-- Prepares and issues clean None 5 minutes Laundry Worker II - San Pablo
linen as per number of City General Hospital,
request. Laundry Worker I - San Pablo
QMS-QMR-002 Rev 02 2022.02.28 366

(2) Receives linen. Registers to inventory None 2 minutes Laundry Worker II - San Pablo
logbook. City General Hospital,
Laundry Worker I - San Pablo
QMS-QMR-002 Rev 02 2022.02.28 367

1) Verification/Issuance of Civil Registry Documents (Birth, Death, Marriage, CTC) Service Information- daily
request of Civil registry documents like birth, marriage and death certificates are issued in standard form or
certified true copy.
Daily request of Civil registry documents like birth, marriage and death certificates are issued in standard form or
certified true copy.
Office or Division City Civil Registrar Office

Who may avail: Document owner/Authorized Representative
(1) Properly Filled-out form (1) Window 1, CCRO
1. Clients need to fill-out 1. 1. Receive payment and 50.00 30 minutes Administrative Aide I - City
request slip for civil registry issuance claim stub. Civil Registrar Office
documents and pay the
corresponding fee at Window
1.
QMS-QMR-002 Rev 02 2022.02.28 368

2.. Wait for release time 2. Processing of request None City Civil Registrar - Office,
indicated in request slip. Also involves searching, typing, Registration Officer III - City
at Window 1. verifying and signing of Civil Registrar Office,
documents requested. Assistant Registration Officer
Release. (Window 1) - City Civil Registrar Office,
Civil Registrar Office
QMS-QMR-002 Rev 02 2022.02.28 369

2) Registration of Vital Events (Birth) - (Non-Institutional and Hospital/Clinic born)
The birth of a child shall be registered within thirty (30) days from the time of birth in the Office of the
city/municipality where the birth occurred.

Who may avail: Newborn Babies
1. Properly filled-out form 1. Window 4
1. Hospitals, clinic/lying-in 1. Receive COLB for None 15 minutes Administrative Aide VI - City
submits COLB for registration processing (review, number, Civil Registrar Office
sign)
2. Wait for personal copy 2. Furnish personal copy None 2 minutes City Civil Registrar - Office
QMS-QMR-002 Rev 02 2022.02.28 370

3) Registration Birth (Delayed)
Registration of births beyond the reglementary period of 30-days from date of birth.

Who may avail: Children born but not yet registered
1. Negative Certificate (PSA) 1. Window 2
2.Negative Certificate (Local) 2. Window 1
3. Baptismal Certificate/ Handog 3. Parish Church or other religious sector
4. Marriage Contract of parents 4. Owner
5. Affidavit of two disinterested person 5. Lawyer
6. Affidavit of delayed registration 6. Lawyer- notary public
6. Affidavit to Use the Surname of Father (if illegitimate) 6. Lawyer- notary public
7. Barangay Certification 7. Barangay Hall- Residence
8. Form 137 8. School attended
1. Submit requirements at 1. Receive requirements for 50.00 2 minutes Administrative Aide VI - City
window 4 for evaluation and evaluation and review Civil Registrar Office
review.
QMS-QMR-002 Rev 02 2022.02.28 371

2. Wait for interview and sign 2. Process the registration, None 30 minutes City Civil Registrar - Office,
the necessary document includes interview of the Administrative Aide VI - City
informant, and have the COLB Civil Registrar Office
signed.
3. Wait for claim stub 3. Issue claim stub. Release None 2 minutes Administrative Aide VI - City
after 10 days Civil Registrar Office
QMS-QMR-002 Rev 02 2022.02.28 372

4) Out-of-town Reporting of Birth
This occurs when the Certificate of Live Birth is presented to Civil Registrar of a city or municipality which is not
the place of birth, not for registration but to be forwarded to the civil registrar of the city/municipality where the
birth occurred and where it should be registered.

Who may avail: Children born but not yet registered in their respective place of birth
2. Negative Certificate (Local) 2. Window 1
3. Baptismal/ Handog 3. Church/ other religious sector
4. Marriage contract of parents 4. Owner
5. Affidavit of delayed registration 5. Lawyer- notary public
6. Affidavit with Collaboration 5. Lawyer- notary public
1. Submit requirements at 1. Receive requirements for 150.00 30 minutes Administrative Aide VI - City
window 4 review and review and evaluation Civil Registrar Office
evaluation
2. Pay the necessary fee at 2. Issued receipt and send None Administrative Aide I - City
Window 1 back to window 4 for COLB Civil Registrar Office
preparation.
QMS-QMR-002 Rev 02 2022.02.28 373

3. Wait for instruction and 3. Prepare the certificate of None 10 minutes Administrative Aide VI - City
send document to concern live birth and together with all Civil Registrar Office
CCRO the supporting documents,
instruct the client to send the
documents to concern CCRO.
4. Follow-up after a month. 4. Advise the client to follow None 3 minutes Administrative Aide VI - City
up after a month. In case of Civil Registrar Office
inbound (coming from other
place, but born in San Pablo),
register birth just like the
normal process.
QMS-QMR-002 Rev 02 2022.02.28 374

5) Registration of Birth (Supplemental Report)
Service Information- A supplemental report using the appropriate form (Certificate of Live Birth) maybe filed to
supply information inadvertently omitted when the document was registered.

Who may avail: Those who were born in San Pablo City
1. Certificate of Live Birth 1. Owner
2. Affidavit of Supplemental Report 2. Lawyer
1. Submit Requirements for 1. Evaluate the document for a None 30 minutes Assistant Registration Officer
processing processing - City Civil Registrar Office
2. Pay the necessary fee at 2. Issue receipt and forward it 150.00 2 minutes Administrative Aide I - City
Window 1. to the Records Section for Civil Registrar Office
processing base on the
Affidavit of Supplemental
Report.
3. Wait for document for 3. Release document to be None 2 minutes Assistant Registration Officer
endorsement to PSA-Quezon endorsed to PSA-Quezon City, - City Civil Registrar Office
City in order for it to be updated.
QMS-QMR-002 Rev 02 2022.02.28 375

6) Registration of Vital Event (Marriage)- Application for Marriage License
Service Information- Where a marriage license is required, each of the contracting parties shall file separately a
sworn application for such license with the civil registrar which shall specify full name of the contracting party,
place of birth, age and date of birth, citizenship, civil status of the applicants and residence, full name, citizenship,
civil status of the applicants and residence, full name, citizenship of both parents or guardian. Marriage license is
valid 120 days from the date of its issuance.

Who may avail: Unmarried couple (one or both residents of San Pablo City)
1. CENOMAR 1. Window 2
2. Birth Certificate 2. Window 1
3. Residence Certificate 3. Government Institution
4. Advice or consent of parents (if 24 below) 4. Parents
5. Legal Capacity (if Foreigner) 5. Embassy/ Lawyer
1. Submit requirements to 1. Receive documents for 520.00 2 minutes Registration Officer I - City
Window 5, CCRO review Civil Registrar Office
2. Pay the corresponding fee 2.Issue orders of payment 570.00 2 minutes Administrative Aide I - City
to Window 1 Civil Registrar Office
QMS-QMR-002 Rev 02 2022.02.28 376

3. Answer interview and sign 3. Interviews applicants and 620.00 2 minutes Registration Officer I - City
the documents and wait for have the parents sign the Civil Registrar Office
claim stub. advice or consent if they’re
not of legal age
4. Wait for claim stub and 4. Advise the applicants to go None 10 minutes Registration Officer I - City
further instruction on pre- to Popcom office (4th flr. 8 Civil Registrar Office
marriage orientation seminar storey bldg.) for pre-marriage
orientation seminar. Note; The
marriage license is release
after 10-days posting period
and is valid for 120 days
TOTAL 1,710.00 16 minutes
QMS-QMR-002 Rev 02 2022.02.28 377

7) Registration of Vital Event (Marriage)- On time registration
In ordinary marriage, the time for submission of the Certificate of Marriage is within fifteen (15) days following the
solemnization of marriage while in marriage exempt from license requirement, the prescribed period is thirty (30)
days, at the place where marriage was solemnized.

Who may avail: Married couple or solemnizing officer
1. Certificate of Marriage 1. Church, Court, Mayor (from institution who celebrated said marriage)
1. Submit certificate of 1. Receive certificate of None 5 minutes Registration Officer I - City
marriage to be registered to marriage to be registered, Civil Registrar Office
window 5, CCRO have it numbered, signed.
2. Wait for owner's copy 2. Furnish personal copy to None City Civil Registrar - Office
the owner.
QMS-QMR-002 Rev 02 2022.02.28 378

8) Registration of Vital Events (Marriage)- Delayed Registration
In delayed registration of marriage, the solemnizing officer or the person reporting or presenting the marriage
certificate for registration shall be required to execute and file an affidavit in support thereof stating the exact place
and date of marriage, the facts and circumstances surrounding the marriage and the reason or cause of the delay.

Who may avail: Document owner or Solemnizing officer
1. Negative Certificate –PSA 1. Window 2
2. Negative Certificate –Local 2. Window 1
3. Affidavit of delayed registration 3. Lawyer
4. Certificate of Marriage 4. Owner or Solemnizing Officer
1. Submit requirements at 1. Receive requirements for None 3 minutes Registration Officer I - City
window 5 for evaluation evaluation at window 5 and Civil Registrar Office
process the registration.
2. Wait for schedule of release 2. Issue schedule of release of None City Civil Registrar - Office
owner's copy. Release after 10
days
QMS-QMR-002 Rev 02 2022.02.28 379

9) Registration of Vital Event (Death)
Registration shall be made in the Office of the Civil Registrar of the city/municipality where it occurred within thirty
(30) days from the time of death.

Who may avail: Nearest relative of the deceased/ Physician/ Hospital Administrator
1. Sketch of burial site (for public interment only) 1. Office of the City Cemetery
2. Death form 2. Window 1
3. Certificate of Dead on Arrival (if DOA) 3. Hospital
1. Go to window 3, CCRO and 1. Accepts death for 20.00 15 minutes Assistant Registration Officer
answer interview as the registration by interviewing - City Civil Registrar Office
informant. the informant
2. Accomplish death 2. Issue burial permit and 50.00 30 minutes Assistant Registration Officer
certificate for burial service process death certificate - City Civil Registrar Office
(embalmer portion)
3. Go to City Health Office for 3.Review by physician on duty None 10 minutes Medical Officer III - City Health
medical review and back to CCRO for Office
processing
4. Proceed to Window 3 and 4. Release owner’s copy None 2 minutes City Civil Registrar - Office
wait for owner’s copy.
QMS-QMR-002 Rev 02 2022.02.28 380

QMS-QMR-002 Rev 02 2022.02.28 381

10) Registration of Vital Event (Death)- Delayed Registration
A report of vital event like Death made beyond the reglementary (30 days) is considered delayed.

Who may avail: Nearest relative of the deceased/ Physician/ Hospital Administrator
2. Negative Certificate (Local) 1. Window 1
3. Death Certificate to be registered 3. Nearest relative of the deceased
4. Affidavit of delayed registration 4. Lawyer- any notary public
1. Submit requirements and 1.Accepts requirements and None 5 minutes Assistant Registration Officer
death certificate to be death certificate to be - City Civil Registrar Office
registered. registered for review
2. Wait for claim stub. 2. Issued claim stub (Release None 2 minutes City Civil Registrar - Office
after 10 days)
QMS-QMR-002 Rev 02 2022.02.28 382

11) Receipt and Issuance of Burial permit
Issuance of transfer permit (if to be buried outside San Pablo City) and entrance fee/ burial permit (if to be buried in
San Pablo City)

Who may avail: Nearest relative of the deceased/ authorized registrant
1. Death Certificate 1. Owner of document
2. Burial Permit 2. Window 3
1. Apply for burial permit (if to 1. Received application for 50.00 2 minutes Assistant Registration Officer
be buried in San Pablo City) burial permit. Prepare burial - City Civil Registrar Office
permit upon paying the
corresponding amount
2. Proceed to window 1, pay 2.Attach original receipt of 30.00 2 minutes Assistant Registration Officer
the entrance fee entrance and burial permit to - City Civil Registrar Office
death certificate
3. Wait for release 3. Release, In case of transfer, 30.00 2 minutes City Civil Registrar - Office
(if to be buried outside the
locality), transfer permit after
payment of the corresponding
fee.
QMS-QMR-002 Rev 02 2022.02.28 383

QMS-QMR-002 Rev 02 2022.02.28 384

12) Process Petitions under R.A. 9048-Correction of clerical error (CCE) and change of first name (CFN) and R.A.
10172- Correction of gender, day and month of birth in the certificate of live birth
Acts authorizing the city or municipal civil registrar or the consul general to correct a clerical or typographical error
in an entry and/or change of first name, gender, day and month of birth in the civil register without need of a
judicial order.

Who may avail: Document owner/ authorized representative
1. Documents to be corrected (birth, death, marriage certificate) Local and 1. Owner's possession, CCRO, Philippine Statistics Authority (PSA)
PSA
2. Baptismal certificate/ Handog 2. Church or religious institution
3. Birth/ Marriage/ Death 3. CCRO
4. NBI, Police clearance 4. National Bureau of Investigation, PNP
5. Special Power of Attorney SPA, Affidavit of Unemployment 5. Lawyer- notary public
6. Publication (two consecutive Weeks) 6. Newspaper of general circulation
7. Form 137 and other school records 7. School, Department of Education
8. Passport and other travel documents 8. DFA, travel agency
9. Certificate of employment 9. Company of employment
10. Government issued identification cards (ID) and others Note: 10. Owner, issued by other institution
Requirements depend on what type of correction is to be made
QMS-QMR-002 Rev 02 2022.02.28 385

1. Submit all the documents 1. Receive document and None 10 minutes Registration Officer III - City
for review, Window 1. scrutinize all the supporting Civil Registrar Office,
papers if it warrants Registration Officer I - City
correction at the city civil Civil Registrar Office
registrar level. CFN-3,000,
CCE-1,000, For Migrant
Petition CCE-500, CFN-1,000
2. Pay the corresponding fee 2. Issue order of payment None 2 minutes Administrative Aide I - City
at window 1 Civil Registrar Office
3. Wait for claim stub for 3. Issue claim stub for release None 15 minutes Registration Officer I - City
release. 15 days for CCE, 21 and date for the petitioner to Civil Registrar Office
days for CFN sign petition. Process petition
involves (preparation of
Notice of Posting, Record
sheet and Petition sheet and
verification. Release of
Petition after the required
posting period. To be
forwarded to PSA-main for
affirmation of the Civil
Registrar General, one-six
months to affirm.
4. Request for endorsement of 4. Once affirmed, issue 150.00 5 minutes City Civil Registrar - Office,
affirmed petition. certificate of finality with (3) Registration Officer III - City
annotated and unannotated Civil Registrar Office
civil registry documents,
signed attachment all certified
QMS-QMR-002 Rev 02 2022.02.28 386

5. Mail endorsement thru LBC 5. Release to be forwarded to None 10 minutes City Civil Registrar - Office,
or JRS. Follow up after three PSA-main for security paper. Registration Officer I - City
weeks for SECPA release In case the petition is Civil Registrar Office
impugned, prepare for motion
for reconsideration, certificate
of no opposition and
explanation provided there are
additional supporting
documents submitted. Then
mail to PSA for approval.
QMS-QMR-002 Rev 02 2022.02.28 387

13) Registration of of Legal Instrument - Legitimation
Legitimation is a remedy by means of which those who were born out of wedlock (considered illegitimate) be
considered legitimate by subsequent marriage of parents. Provided at the time of the conception of the child,
parents were not disqualified by any impediment to marry each other. Legitimation by subsequent marriage of
parents shall be registered in the civil registry office of the place where the birth was recorded.

Who may avail: Parents of illegitimate children
1. Certificate of Live Birth of the child, marriage contract of parents 1. Owner, CCRO
2. Affidavit of Legitimation of Parents 2. Lawyer- notary public
1. Apply for legitimation at 1. Receive all the documents None 5 minutes Registration Officer III - City
window 1, submit the and interview the applicants. Civil Registrar Office
necessary documents
2. Pay at the window 1 2. Issue receipt 150.00 1 minute Administrative Aide I - City
Civil Registrar Office
3. Wait for claim stub 3. Issue claim stub. Process None 10 minutes City Civil Registrar - Office
the application (involves
typing, numbering and
signing endorsement)
QMS-QMR-002 Rev 02 2022.02.28 388

4. Endorse to PSA for update 4. Release (endorsement to None 2 minutes Registration Officer III - City
PSA) Civil Registrar Office
QMS-QMR-002 Rev 02 2022.02.28 389

14) Process petition under RA 9255 (AUSF)- Affidavit to use the Surname of Father
An act allowing illegitimate children to use the surname of their father. Affidavit to Use the Surname of the Father is
an instrument executed in order to use the surname of the father. This is a registrable document.

Who may avail: The revised IRR shall apply to all illegitimate children
1. Certificate of Live Birth Owner, CCRO
2. AUSF 2. Lawyer- notary public
1. Apply for AUSF, submit all 1.Receives application for None 5 minutes Registration Officer I - City
the necessary documents review Civil Registrar Office
2. Pay at Window 1 2. Receipt attach to 100.00 1 minute Administrative Aide I - City
application Civil Registrar Office
3. Wait for claim stub 3. Process the application, None 2 minutes Registration Officer I - City
issue claim stub Release after Civil Registrar Office
10 days
QMS-QMR-002 Rev 02 2022.02.28 390

15) PSA- BREQS (Philippine Statistics Authority- Birth Request Entry System
An offline service outlet for request of civil registry documents (birth, death, marriage, CENOMAR in Security Paper
(SECPA)

Who may avail: Document owner/ Authorized representative
1. Properly filled-out form 1. Window 2
1. Fill-out PSA forms (birth, 1.Receive filled-out form Birth, None 2 minutes Administrative Aide I - City
marriage, death, CENOMAR) Marriage, Death (P255.00) Civil Registrar Office
CENOMAR (P310.00)
2. Pay the corresponding 2.Issue official receipt None 2 minutes Administrative Aide I - City
amount Civil Registrar Office
3. Wait for claim stub 3. Indicate claim date in the None 10 minutes Administrative Aide IV - City
OR. Encode request (approx. Civil Registrar Office
150 per bath) and submit to
PSA-Laguna Satellite Office.
Release after a week.
QMS-QMR-002 Rev 02 2022.02.28 391

16) Registration of Court Decree/Order
In case of a court decree/order concerning the status of a person, it shall be the duty of the clerk of court to advise
the successful petitioner to have the decree/ order registered in the civil registrar's office where the court is
functioning, within ten (10) days after the decree/ order has become final. Appropriately annotated affected
document must also be forward to PSA- Quezon City.

Who may avail: Petitioner or authorize representative, clerk of court
1. Certified true copy of Court order, Certificate of Finality, Certification 1. Court where the case was filed
2. Certificate of Authenticity, Certificate of Registration 2. CCRO where court is functioning
3. Unannotated, annotated affected documents (birth, marriage, death) 3. CCRO where the event was registered
1. Submit the necessary 1. Accept all the necessary 550.00 10 minutes Registration Officer III - City
requirements for verifications. requirement and conduct Civil Registrar Office
Wait for claim stub verification either thru letter (if
out of town court) or personal
inquiry of the court is within
the locality.
QMS-QMR-002 Rev 02 2022.02.28 392

2. Wait for the claim stub. 2. Once verified as to its None 30 minutes Registration Officer III - City
authenticity, prepare the Civil Registrar Office
necessary documents for
endorsement for endorsement
to Philippine Statistics
Authority (PSA)
3. Endorse to PSA 3. Release the documents for None 2 minutes City Civil Registrar - Office
endorsement
QMS-QMR-002 Rev 02 2022.02.28 393

1) PROVISION OF DATA OR INFORMATION ON POPULATION MANAGEMENT PROGRAM AND NUTRITION
SERVICES
Data Gathering, Analysis and Utilization in Population and Nutrition Program
Office or Division City Population Office

Verbal and/or Written Request Request of client or his/her representative
(1) Submit written request to (1) Receive request from the None 2 minutes Administrative Aide IV - City
receiving clerk for the client and refer to the Population Office
provision of needed data on Administrative Division Chief.
population and nutrition
programs.
(2) Administrative Division None 10 minutes Administrative Officer V - City
Chief verifies if the requested Population Office
data is available.
(3) If available, the data is None 3 minutes Administrative Officer V - City
provided, printed or Population Office
photocopied for the client.
QMS-QMR-002 Rev 02 2022.02.28 394

QMS-QMR-002 Rev 02 2022.02.28 395

2) ISSUANCE OF FOOD SUPPLEMENTS FOR MALNOURISHED CHILDREN
Addressing the Nutritional Needs of the underweight children through the conduct of Dietary Supplementation

Who may avail: Walk-in Clients for Malnourished Children, 6 -71 months old
Verbal or Written Request Personal request of parent or guardian of malnourished children.
(1) Parent or guardian verbally (1) Staff receives verbal or None 1 minute Population Program Worker II
or submit written request for written request form from the - City Population Office
registration of malnourished parent /guardian.
children in the Supplemental
Feeding Program.
(2) Interview of parent or None 4 minutes Nutrition Officer IV - City
guardian. Population Office
(3) Assessment of child’s None 5 minutes Nutrition Officer IV - City
weight status Population Office
QMS-QMR-002 Rev 02 2022.02.28 396

(4) Preparation of None 5 minutes Nutrition Officer III - City
Acknowledgement Receipt Population Office
and issuance of initial food
supplements to the
accompanying parent/
guardian of malnourished
children.
(5) Prepare referral or None 5 minutes Nutrition Officer IV - City
endorsement letter to the Population Office
Barangay Nutrition Scholar
(BNS) of the identified
malnourished children for
continuous provision of food
supplements and hot meals
under the Supplemental
Feeding Program of the San
Pablo City Population Office
and Barangay Nutrition
Committee.
QMS-QMR-002 Rev 02 2022.02.28 397

3) PRE MARRIAGE ORIENTATION AND COUNSELING (PMOC) SEMINAR
As required by PD 965, Article 16 of the New Family Code and Responsible Parenthood and Reproductive Health
Act of 2012 (RA 10354), the would-be-couples are required to attend the PMOC before they can obtain a marriage
license from the Local Civil Registrar’s Office.

Who may avail: General Public (Would be Couple of ages authorized by law) (1) Pre-Marriage Orientation (18 years
old and above, all applicants regardless of the age of the parties) (2) Pre-Marriage Counseling
(contracting parties where one or both parties are 18 – 25 years old in addition to their attendance
to Pre-Marriage Orientation)
Official Receipt of Payment for Family Planning City Civil Registrar’s Office
QMS-QMR-002 Rev 02 2022.02.28 398

(1) After applying for a (1) Staff receives and verify 100.00 1 minute Population Program Worker II
marriage license at the City the original copy of official - City Population Office
Civil Registrar’s Office and receipt for payment of Family
paid the corresponding fees Planning Counseling Fee
specified above, proceed to issued by the City Civil
the City Population Office for Registrar’s Office.
registration and interview of
would-be-married couple/s
before attending the four (4)
hour Pre-Marriage Orientation
and Counseling (PMOC)
Seminars scheduled every
Tuesday and Wednesday.
(2) Staff conducts an None 10 minutes Population Program Worker II
individual interview to would- - City Population Office
be-married couple/s to
provide personal information
for Pre-Marriage Counseling
Interview Sheet and
Responsible Parenthood –
Family Planning Couple’s
Profile Form 1.
(3) Would-be-married couple/s None 8 minutes Population Program Officer III
to fill-up individually The - City Population Office
Marriage Expectation
Inventory.
QMS-QMR-002 Rev 02 2022.02.28 399

(4) After the interview and None 1 minute Population Program Officer IV
answering The Marriage - City Population Office
Expectation Inventory, would-
be-married couple/s will be
given their schedule of Pre-
Marriage Orientation and
Counseling (PMOC) to be held
every Tuesday and
Wednesday. (4.1) PM
Orientation, 8:00am - 12:00nn.
(4.2) PM Counseling, 1:00pm –
5:00pm
(2) Attend to the morning (2) Conduct of Pre-Marriage None 3hours and 40 minutes Senior Agriculturist - City
scheduled Pre-Marriage Orientation. Agriculturist's Office, Nurse III
Orientation at ABC Training - City Health Office,
Center or any available venue Population Program Worker II
in the City Hall Compound, - City Population Office, Social
every Tuesday or Wednesday Welfare Officer IV - City Social
from 8:00am to 12:00nn. Welfare and Development
Office
3. Receive Certificate of (3) Closing ceremony and None 20 minutes Senior Agriculturist - City
Compliance as a pre-requisite awarding of Certificate of Agriculturist's Office, Nurse III
for the issuance of marriage Compliance. - City Health Office,
license by the Civil Population Program Worker II
Registrar’s Office. - City Population Office, Social
Office
QMS-QMR-002 Rev 02 2022.02.28 400

(4) Attend to the afternoon (4) Conduct of Pre-Marriage None 3hours and 40 minutes Senior Agriculturist - City
scheduled Pre-Marriage Counseling Agriculturist's Office, Nurse III
Counseling ABC Training - City Health Office,
Center or any available venue Population Program Worker II
in the City Hall Compound, - City Population Office, Social
every Tuesday or Wednesday Welfare Officer IV - City Social
from 1:00pm – 5:00pm. Welfare and Development
Office
(5) Receive Certificate of (5) Closing ceremony and None 20 minutes Senior Agriculturist - City
Compliance after attending awarding of Certificate of Agriculturist's Office, Nurse III
the Pre-Marriage Orientation Marriage Counseling - City Health Office,
as a pre-requisite for the Population Program Officer IV
issuance of marriage license - City Population Office, Social
by the Civil Registrar’s Office. Welfare Officer IV - City Social
Office
QMS-QMR-002 Rev 02 2022.02.28 401

1) Request for Basic Services under Comprehensive Indigency Assistance Program (CIAP)
This program was implemented by the City Mayor in carrying out measures to ensure the delivery of basic services
to his people especially the indigent.
Office or Division City General Services Office

Who may avail: Indigent Patients / Constituents
For Medicine Assistance:
Medical prescription duly signed by Physician (1 original) Physician
Voter's ID / Voter's Certification (1 photocopy) COMELEC
Certificate of Indigency (1 original) Barangay Hall
For Laboratory Assistance:
Laboratory Request by Physician (1 original) Physician
For Hospitalization Assistance:
(1) Hospital Bill (1 original, 1 photocopy) (2) Clinical Diagnosis (1 original) Hospital where confined the patient
For Burial Assistance:
Death Certificate (1 certified true copy) Office of the City Civil Registrar
Funeral Contract (1 original, 1 photocopy) Funeral Service
QMS-QMR-002 Rev 02 2022.02.28 402

Voter's ID / Voter's Certification (1 photocopy COMELEC
For Educational Assistance:
(1) Report Card of the preceding school year or semester (1 photocopy) (2) School last attended
Certificate of Good Moral Character (1 original) (3) Certificate of Enrollment (1
original) (4) School Assessment (1 original)
STEP 1. Present and submit (1) Receive the requirements None 10 minutes Administrative Aide IV - City
requirements for verification (2) Interview the client for General Services Office,
to the receiving clerk or verification of the Administrative Aide I - City
employee-in-charge to GSO requirements submitted (3) General Services Office
1st Floor (Indigency Unit) For medicine assistance,
dispense the prescribed
medicines to the patient
STEP 2. Wait for the (1) Submit the verified None 10 minutes Administrative Aide IV - City
assessment to be given by the requirements to the General Services Office,
authorized officer authorized officer for the Public Services Officer IV -
assessment (2) Prepare and City General Services Office
issue a guarantee letter to the
client
STEP 3. Receive a guarantee (1) Prepare and process None 120hours Administrative Aide IV - City
letter Disbursement Voucher and General Services Office
Obligation Request (2)
Receive the appropriate check
for the assistance given (3)
Bring the check to the
concerned agencies
QMS-QMR-002 Rev 02 2022.02.28 403

STEP 4. Receive the approved (1) Release the approved None 10 minutes Administrative Aide IV - City
request request to the concerned General Services Office
agencies (2) Record and log
QMS-QMR-002 Rev 02 2022.02.28 404

1) EMERGENCY SITUATION - HUMAN INDUCED
HUMAN-INDUCED • Vehicular Accidents • Drowning Accidents • Fire Incidents • Other Emergency Situation that
needs First Aid
Office or Division City Disaster Risk Reduction Management Office

Not Applicable Not Applicable
1. The Concerned citizen may 24/7 Operations 1.The Office None 2 minutes Nurse I - City Disaster Risk
call the CDRMO Hotline or will briefly interview the caller Reduction Management
Barangay Control to Notify the to know the following details: Office, Nursing Attendant I -
Office during an emergency • Nature of the Incident • City Disaster Risk Reduction
situation Place of the Incident • Time of Management Office
the Incident • How many are
involved
2. Responders on duty will None 3 minutes Nurse I - City Disaster Risk
prepare and proceed to the Reduction Management
reported incident site. Office, Nursing Attendant I -
City Disaster Risk Reduction
Management Office
QMS-QMR-002 Rev 02 2022.02.28 405

3.Treatment Procedure will be None 5 minutes Nurse I - City Disaster Risk
provided by the deployed Reduction Management
team Office, Nursing Attendant I -
Management Office
4.Hospital Transfer None 10 minutes Nurse I - City Disaster Risk
Reduction Management
Office, Nursing Attendant I -
Management Office
QMS-QMR-002 Rev 02 2022.02.28 406

2) NATURAL CALAMITY MANAGEMENT
Management of any of the following calamities: • Typhoon • Earthquake • Volcanic eruption • Landslide •
Infectious diseases

Not Applicable Not Applicable
QMS-QMR-002 Rev 02 2022.02.28 407

- 1. Conduct Pre Disaster Risk None 120hours Licensing Officer IV - City
Assessment Mayor's Office - BPLO, City
Accountant - 's Office, City
Agriculturist - 's Office, City
Budget Officer - City Budget
Office, City Disaster Risk
Reduction and Management
Officer-CGDH I - City Disaster
Risk Reduction Management
Office, Assist. City Disaster
Risk Reduction and Mgt.
Officer-CGADH I - City
Disaster Risk Reduction
Management Office, Local
Disaster Risk Reduction and
Management Officer III - City
Management Officer II - City
Management Officer I - City
Management Assistant - City
Management Office, Nurse I -
Management Office, Nursing
Attendant I - City Disaster
QMS-QMR-002 Rev 02 2022.02.28 408

- City Disaster Risk Reduction
Management Office,
Management Office, Traffic
Aide I - City Disaster Risk
Office, Security Guard I - City
Management Office,
Management Office, City
Environment & Natural
Resources Officer - City
Environmental and Natural
Resources Office, City
General Services Officer - City
General Services Office,
Assistant City Health Officer -
CGADH I - City Health Office,
City Tourism Officer - CGDH
QMS-QMR-002 Rev 02 2022.02.28 409

2. Roving Patrol to all 80 None 48hours City Disaster Risk Reduction
Barangays and Monitoring of and Management Officer-
“Area of Responsibility” Pre CGDH I - City Disaster Risk
and Forced Evacuation for Reduction Management
Families at risk Office, Assist. City Disaster
Management Officer IV - City
QMS-QMR-002 Rev 02 2022.02.28 410

Management Office,
Management Office,
Management Office
QMS-QMR-002 Rev 02 2022.02.28 411

3. Conduct Rapid Damage None 120hours Licensing Officer IV - City
Assessment and Needs Mayor's Office - BPLO, City
Analysis and Post-Disaster Accountant - 's Office, City
Needs Assessment Agriculturist - 's Office, City
Budget Officer - City Budget
Office, City Disaster Risk
Officer-CGDH I - City Disaster
Office, Assist. City Disaster
Management Officer IV - City
QMS-QMR-002 Rev 02 2022.02.28 412

Management Office,
Management Office,
Management Office, City
Environment & Natural
Resources Officer - City
Resources Office, Engineer IV
- City Engineer Office, City
General Services Officer - City
Assistant City Health Officer -
CGADH I - City Health Office,
City Tourism Officer - CGDH
TOTAL 0.00 288hours
QMS-QMR-002 Rev 02 2022.02.28 413

3) REQUEST FOR TRAINING AND INFORMATION DISSEMINATION CAMPAIGN
Disaster Orientation and Information Dissemination

Who may avail: School Personnel, Private and Public Establishments and Organization of the City of San Pablo
Request Letter School Personnel, Private and Public Establishments and Organization of the
City of San Pablo
QMS-QMR-002 Rev 02 2022.02.28 414

Clients submits letter of 1. Interview of the client None 2 minutes Local Disaster Risk Reduction
request with the date and regarding the request letter and Management Officer III -
venue of the training and the City Disaster Risk Reduction
needed/requested documents Management Office, Local
Management Office
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 415

4) REQUEST FOR DOCUMENTS
Requested documents like memorandum, IEC materials, and other related documents

Who may avail: School Personnel, Private and Public Establishments and Organization of the City of San Pablo
Request Letter Requesting office or person
QMS-QMR-002 Rev 02 2022.02.28 416

Clients submits request of the 1. Interview of the client None 2 minutes Local Disaster Risk Reduction
needed/requested documents. regarding the request letter and Management Officer III -
Management Office,
Management Office
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 417

5) FEEDBACK/COMMENTS AND SUGGESTIONS
Client's may give feedbacks, comments and suggestions regarding to the services given by the office

Feedback/Comments and Suggestion Form CDRRMO
1. Fill up Feedback/Comments 1. Provide form for the client None 5 minutes Assist. City Disaster Risk
and Suggestions Forms Reduction and Mgt. Officer-
CGADH I - City Disaster Risk
Office, Local Disaster Risk
Officer IV - City Disaster Risk
Officer III - City Disaster Risk
QMS-QMR-002 Rev 02 2022.02.28 418

Officer II - City Disaster Risk
Officer I - City Disaster Risk
Assistant - City Disaster Risk
Office, Nurse I - City Disaster
Office, Nursing Attendant I -
Management Office,
Management Office,
Management Office,
Management Office
QMS-QMR-002 Rev 02 2022.02.28 419

2. Submit to 2. Consolidate the feedbacks None 5 minutes Local Disaster Risk Reduction
Feedback/Comments and and comments and submit it and Management Officer III -
Suggestions Box to the responsible office. City Disaster Risk Reduction
Management Office,
Management Office,
Management Office,
Management Office
QMS-QMR-002 Rev 02 2022.02.28 420

1) RENEWAL OF MOTORIZED TRICYCLE OPERATOR`S PERMIT
Motorized Tricycle Operator’s Permit or MTOP is the franchise document or license to operate issued for a person,
natural or juridical, with assigned specific color to indicate the day the tricycle is banned from plying along the
streets of the City of San Pablo. The operator of tricycle/s shall secure from the SPCTMO the necessary franchise
or MTOP before being granted Mayor’s permit and being engaged in the conduct and operation of tricycle in the
City of San Pablo.
Office or Division City Mayor's Office - CTMO

Who may avail: (A) Natural person: (1) Must not be less than twenty-one (21) years of age (2) Must be a Filipino
citizen (3) Must be a resident and registered voter for at least one (1) year in San Pablo City (4) Must
be the owner of the motorcycle and sidecar (Tricycle) (5) Must be a member of an accredited
Tricycle Driver`s/Operators Association, for units engaged in transporting passenger/s. (B)
Juridicial Person: (1) Partnership or corporations duly registered with the SEC/DTI/CDA with 60%
Filipino equity and with principal place of business located in the City of San Pablo, provided
however, that no Motorized Tricycle Operator’s Permit (MTOP) shall be granted unless the
applicant is in actual possession and the registered owner of the motor vehicle.
(1) Accomplished and duly notarized Tricycle Franchise Application/Petition (1) City Traffic Management Office
Form (2) Duly approved Unified Clearance Form
(3) Community Tax Certificate (CTC) (1) City Treasurer`s Office (2) Barangay
(4) TODA Membership Certificate (5) TODA ID (1) TODA FEDERATION
(6) Road Worthiness Certificate (1) City Engineer`s Office
(7) City Solid Waste Management Certificate (1) City Solid Waste Management Office
(8) Police Clearance of Driver (1) Philippine National Police
QMS-QMR-002 Rev 02 2022.02.28 421

(9) LTO Certificate of Registration (CR) and Official Receipt (OR) and/or proof (1) Land Transportation Office
of ownership of tricycle (10) Professional Driver` s License with Restriction
Code 1 (Driver)
(11) Insurance Policy/ Certificate of Coverage (1) LTO Accredited Insurance agency
(12) Updated Voter`s Certification (1) COMELEC
(13) Medical Certificate (1) City Health Office
(1) Secure and Submit the Receive, review, assess and None 10 minutes Traffic Aide II - City Mayor's
accomplished and notarized approved Unified Clearance Office - CTMO, Traffic Aide I -
Tricycle Application Form, Form City Mayor's Office - CTMO
Petition Form and Unified
Clearance Form and complete
documentary requirements at
CTMO Window 1 or 2.
(2) Submit the accomplished Receive, review, assess and None 1hour Licensing Officer I - City
and notarized Tricycle issue tax order payment Mayor's Office - BPLO,
Application Form and Petition Assessment Clerk I - City
Form and Approved Unified Mayor's Office - BPLO
BPLD Tricycle Permit Counter.
(3) Secure Queuing Number Issue queuing number, accept 718.80 30 minutes Security Guard I - City Mayor's
(Payment) at the Public and receive payment. Office - BPLO, Local Treasury
Assistance Desk and proceed Operations Officer IV - City
to Window 4 Cash Receipt Treasurer's Office
Division for payments of Fees
and other Charges.
QMS-QMR-002 Rev 02 2022.02.28 422

(4) Submit the Official Receipt Print, sign and release the None 30 minutes Licensing Officer IV - City
(OR) and the documentary Mayor`s Permit and Tricycle Mayor's Office - BPLO,
requirements at BPLD Tricycle Franchise Licensing Officer III - City
Permit Counter for printing Mayor's Office - BPLO,
and issuance of Mayor`s Licensing Officer II - City
Permit and Tricycle Franchise Mayor's Office - BPLO
(5) Submit the Mayor`s Permit Verify approved and sign None 10 minutes Traffic Aide II - City Mayor's
and Tricycle Franchise at Mayor`s Permit and Tricycle Office - CTMO, Traffic Aide I -
CTMO Window 1 or 2 for Franchise and release Tin City Mayor's Office - CTMO
release of Tin Plates and Plates and Sticker
Sticker
QMS-QMR-002 Rev 02 2022.02.28 423

2) NEW APPLICATION OF MOTORIZED TRICYCLE OPERATOR`S PERMIT
City of San Pablo.

Form (2) Duly approved Unified Clearance Form (3) Seminar for new
applicants operator and driver
QMS-QMR-002 Rev 02 2022.02.28 424

Code 1 (Driver)
Petition Form and Unified
CTMO Window 1 or 2.
Application Form and Petition Assessment Clerk I - City
Form and Approved Unified Mayor's Office - BPLO
BPLD Tricycle Permit Counter.
(3) Secure Queuing Number Issue queuing number, accept 1,496.30 30 minutes Security Guard I - City Mayor's
and other Charges.
QMS-QMR-002 Rev 02 2022.02.28 425

(5) Submit the Mayor`s Permit Verify approved and sign None 10 minutes Traffic Aide II - City Mayor's
and Tricycle Franchise at Mayor`s Permit and Tricycle Office - CTMO, Traffic Aide I -
CTMO Window 1 or 2 for Franchise and release Tin City Mayor's Office - CTMO
release of Tin Plates and Plates and Sticker
Sticker
TOTAL 1,496.30 2hours and 20 minutes
QMS-QMR-002 Rev 02 2022.02.28 426

3) AMENDMENT FOR MOTORIZED TRICYCLE OPERATOR`S PERMIT
City of San Pablo.

Form (2) Duly approved Unified Clearance Form (3) Duly notarized Dropping
Form for Change Owner or Motor
QMS-QMR-002 Rev 02 2022.02.28 427

Code 1 (Driver)
Petition Form, Unified
Clearance Form and Dropping
Form and complete
CTMO Window 1 or 2.
Application Form, Petition Assessment Clerk I - City
Form, Unified Clearance Form Mayor's Office - BPLO
and Dropping Form and
complete documentary
requirements at BPLD Tricycle
Permit Counter.
(3) Secure Queuing Number Issue queuing number, accept 165.00 30 minutes Security Guard I - City Mayor's
and other Charges.
QMS-QMR-002 Rev 02 2022.02.28 428

QMS-QMR-002 Rev 02 2022.02.28 429

1) Application for Leave of Absence
Process in the application for Leave of Absence
Office or Division Pamantasan ng Lungsod ng San Pablo

Who may avail: PLSP Personnel
Civil Service Form No. 6 (Leave Form) Administration Office
Request Leave form and Provide the leave form to the None 1 minute Administrative Assistant IV -
complete the information employee. Pamantasan ng Lungsod ng
needed. San Pablo
Accomplish the form with the Receive and review the leave None 1 minute Administrative Assistant IV -
signature and approval of form of the employee. Pamantasan ng Lungsod ng
your immediate supervisor. San Pablo
Reminders: Force Leave must
be requested five (5) days
before the day of absence
Filial Leave must be requested
one (1) day before or after the
day of absence Sick Leave: 1
day after the day of absence
QMS-QMR-002 Rev 02 2022.02.28 430

QMS-QMR-002 Rev 02 2022.02.28 431

2) Administration Department: Releasing and Submission of DTR
Process in the releasing and submission of DTR

Who may avail: PLSP Personnel
DTR Administration Office
Receive the DTR from the HR Provide the DTR. None 1 minute Administrative Aide IV -
Staff. Pamantasan ng Lungsod ng
San Pablo
Review and if correction is None None 5 minutes Administrative Aide IV -
needed, inform and request Pamantasan ng Lungsod ng
for the counter sign of your San Pablo
immediate supervisor.
Submit the accomplished DTR Receive and review the None 1 minute Administrative Aide IV -
on or before the requested accomplished DTR. Pamantasan ng Lungsod ng
time of the HRM Unit. San Pablo
QMS-QMR-002 Rev 02 2022.02.28 432

3) Travel Orders
A travel order identifies the travel purpose and includes necessary financial information for budgetary and
reimbursement purposes.

Who may avail: Personnel
Travel Order Request Form Administration Office
Invitation or program of activity outside the University. Host of the event to be attended
Request for a Travel Order Provide the Travel Order None 1 minute Administrative Officer V -
Request Form Request Form. Pamantasan ng Lungsod ng
San Pablo
Accomplish the requested Instruction for the time of None 1hour Administrative Officer V -
form and attach the releasing will be given by the Pamantasan ng Lungsod ng
supporting documents for the Administrative Officer V San Pablo
justification of the travel
order.
QMS-QMR-002 Rev 02 2022.02.28 433

4) Pass Slip
Process in requesting and releasing of pass slip

A. Before receiving the pass Provide the logbook and pass None 3 minutes Administrative Officer V -
slip, please register on the slip (Officer) Pamantasan ng Lungsod ng
provided logbook, make sure San Pablo, Administrative
to indicate the location and Aide III - Pamantasan ng
purpose of agenda (CLIENT) Lungsod ng San Pablo
B. The certificate of Receive and review the None 3 minutes Administrative Officer V -
appearance must be accomplished pass slip Pamantasan ng Lungsod ng
accomplished upon returning (Officer) San Pablo, Administrative
the pass slip, submit it to the Aide III - Pamantasan ng
Admin Aide or Admin Officer Lungsod ng San Pablo
(CLIENT)
QMS-QMR-002 Rev 02 2022.02.28 434

5) Inquiries for the University Administration and Management
The Administration Department is accommodating concerns related to the University.

Who may avail: All clients within and outside PLSP (University Concerns)
A. Consultation and inquiries Accommodate the inquiries of None 5 minutes Administrative Officer V -
will be accommodated the client, (Officer) Pamantasan ng Lungsod ng
depending upon the unit San Pablo
responsible for the concern.
Proceed to the Admin Officer
(CLIENT)
B. Provide the inquiries to If referral is needed, the None 10 minutes Administrative Officer V -
Administrative Officer administration officer will Pamantasan ng Lungsod ng
(CLIENT) have to assist the client to the San Pablo
target office.
QMS-QMR-002 Rev 02 2022.02.28 435

6) Certification of Employment
A Certificate of Employment also called an Employment Certificate, is used to verify the employment history of a
former or current employee.

Who may avail: All present and previous employees of the University.
Any proof of employment such as ID, pay slip and appointment, Provided by the client himself/herself.
Request and accomplish the Provide the information stub None 1 minute Administrative Aide IV -
information stub that will be to the client. Pamantasan ng Lungsod ng
provided by the San Pablo
Administrative Aide IV.
For confirmation, submit the Receive the stub and assess None 2 minutes Administrative Aide IV -
accomplished information the information of the client. Pamantasan ng Lungsod ng
stub to the Administrative San Pablo
Aide IV.
Receive the Certification of Provide the signed None 10 minutes Administrative Officer V -
Employment from the Certification of Employment. Pamantasan ng Lungsod ng
Administrative Officer V. San Pablo
QMS-QMR-002 Rev 02 2022.02.28 436

QMS-QMR-002 Rev 02 2022.02.28 437

7) Quality Instruction To Students
Discussion of vision, mission, core values of the University

Who may avail: Students
None None
Attend the university Create a committee that will None 3hours Associate Professor IV -
orientation. conduct the orientation for the Pamantasan ng Lungsod ng
students. San Pablo
Attend regular semestral Conduct classroom None 8hours Associate Professor IV -
classroom instructions and discussion and extra- Pamantasan ng Lungsod ng
participate in the co-curricular curricular activities. San Pablo
and extra-curricular activities
TOTAL 0.00 11hours
QMS-QMR-002 Rev 02 2022.02.28 438

8) Issuance of Certificate/Graduation/Honors Received (Registrar's Office)
Process in requesting certificates in the Registrars Office.

Clearance College Department
Official Receipt of Payment University Cashier, Finance Office (Received upon payment)
Documentary Stamp BIR
Secure and accomplish Assist and check the None 10 minutes Associate Professor IV -
clearance form signed by clearance form of the student. Pamantasan ng Lungsod ng
responsible officers. San Pablo
Pay corresponding fee and Prepare, encode and print 50.00 30 minutes Associate Professor IV -
submit clearance form to the requested certification Pamantasan ng Lungsod ng
Registrar’s Office San Pablo, Registrar I -
Pamantasan ng Lungsod ng
San Pablo, Administrative
Assistant IV - Pamantasan ng
Lungsod ng San Pablo
QMS-QMR-002 Rev 02 2022.02.28 439

9) Issuance of Transcript of Record/ Certification of Grades (Registrar's Office)
Process in requesting TOR and COG

Clearance College Department
Official Receipt of Payment University Cashier, Finance Office (Received upon payment)
Documentary Stamp BIR
Proceed to the Registrar's Review and countercheck the None 68hours and 20 minutes Registrar I - Pamantasan ng
Office and inquire about the entries before the release of Lungsod ng San Pablo
needed documents. document
QMS-QMR-002 Rev 02 2022.02.28 440

10) Issuance of Official Receipt for the Payment of Fees (Finance Office)
Process in the issuance of the school's receipt.

Accomplished Request Form To the office where the client is requesting a certain document.
Submit the accomplished Assess the accomplished 50.00 3 minutes Administrative Officer I -
request form. request form and receive the Pamantasan ng Lungsod ng
payment (Php 50.00 per page) San Pablo
Receive the official receipt Provide the official receipt to None 1 minute Administrative Officer I -
from the University Cashier. the client. Pamantasan ng Lungsod ng
San Pablo
QMS-QMR-002 Rev 02 2022.02.28 441

11) Acquisition of Supply and Equipment (Supply and Procurement Office)
Process in acquisition of supply and equipment.

Submit Annual Procurement Receive and review Annual None 3 minutes Administrative Officer III -
Plan before the start of the Procurement Plan Pamantasan ng Lungsod ng
year (client) San Pablo
Prepare the required Review the documents of the None 5 minutes Administrative Officer III -
documents: (Purchase requestor Pamantasan ng Lungsod ng
Request Form, Obligation San Pablo
Request Form, etc.
Submit the accomplished Received the Accomplished None 5 minutes Administrative Officer III -
Request form to Supply Documents Pamantasan ng Lungsod ng
Office. San Pablo
QMS-QMR-002 Rev 02 2022.02.28 442

ENVIRONMENTAL
MANAGEMENT
QMS-QMR-002 Rev 02 2022.02.28 443

1) Issuance of CENRO Certification
The CENRO Certification is issued as a pre-requisite to clients applying for the Annual Business Permit, both for
new and renewal transactions. It covers selected establishments depending on the nature of business as specified
in the Local Revenue Code.
Office or Division City Environment and Natural Resources Office

1. Duly accomplished Business Permit Application Form BPLO
2. Barangay Clearance The concerned Barangay where the business/establishment is located
3. ECC or CNC (if applicable) DENR
4. NWRB Clearance (if applicable) NWRB
5. Discharge Permit (DP) (if applicable) LLDA
QMS-QMR-002 Rev 02 2022.02.28 444

1. Present duly accomplished Assessment of application None 10 minutes Senior Environmental
Business Permit Application form and required documents Management Specialist - City
Form, Barangay Clearance Environmental and Natural
and preceding year’s Resources Office,
Business Permit for Administrative Officer IV - City
assessment. (ECC/CNC, DP, Environmental and Natural
NWRB Clearance may be Resources Office,
required if applicable) Environmental Management
Specialist I - City
Resources Office
2. Preparation and signing of (1) Staff prepares the None 5 minutes City Environment & Natural
the CENRO Certification certification (2) The Head of Resources Officer - City
Office (CENRO) signs the Environmental and Natural
Certification Resources Office, Senior
Environmental Management
Specialist - City
Resources Office,
Administrative Officer IV - City
Resources Office,
Specialist I - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 445

3. Receive the CENRO (1) Recording and issuance of 200.00 3 minutes Senior Environmental
Certification and pay for the the certification Management Specialist - City
corresponding fee at the City Environmental and Natural
Treasurers Office. Resources Office,
Resources Office,
Specialist I - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 446

2) Dispersal of Planting Materials for Tree Planting Activities
The Office caters request of individuals and different organizations in need of planting materials for the conduct of
their tree planting activities and other related greening programs. Planting materials are forest and fruit-bearing
seedlings, whichever is available at the time of request.

1. Letter of Request Requesting party/individual
1. Submit letter of request Receiving and recording of None 5 minutes Senior Environmental
(number of seedlings request letter Management Specialist - City
requested and planting site) Environmental and Natural
Resources Office,
Resources Office,
Specialist I - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 447

2. Preparation and approval of 1. Staff prepares the seedling None 5 minutes City Environment & Natural
the seedling dispersal slip dispersal slip 2. The Head of Resources Officer - City
Office (CENRO) signs the Environmental and Natural
seedling dispersal slip Resources Office, Senior
Specialist - City
Resources Office,
Resources Office,
Specialist I - City
Resources Office
3. Receive approved seedling Issuance of the approved None 3 minutes Senior Environmental
dispersal slip seedling dispersal slip Management Specialist - City
Resources Office,
Resources Office,
Specialist I - City
Resources Office
4. Receive/pick-up seedlings Releasing/dispersal of None 15 minutes Senior Environmental
seedlings Management Specialist - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 448

3) Complaint Management for Violations of Environmental Laws
Upon receipt of a formal letter of complaint, the office conducts an investigation through site inspection to validate
claim of the requesting party. A Technical Conference will be conducted with the concerned parties to settle
disputes through a resolution to address the conflict and violations.

1. Formal letter of complaint 1.Requesting party/individual
1. File formal letter of Receive formal letter of None 20 minutes Senior Environmental
complaint complaint for preliminary Management Specialist - City
evaluation Environmental and Natural
Resources Office,
Specialist I - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 449

2. Investigation Conduct of investigation None 2hours Senior Environmental
through ocular inspections for Management Specialist - City
report preparation Environmental and Natural
Resources Office,
Specialist I - City
Resources Office
3. Attend hearings/technical (1) Conduct hearings/ None 2hours and 30 minutes City Environment & Natural
conferences technical conferences (2) Resources Officer - City
Prepare resolution based from Environmental and Natural
the hearing conducted Resources Office, Senior
Specialist - City
Resources Office,
Specialist I - City
Resources Office
4. Receive resolution as per Issue resolution to the None 10 minutes City Environment & Natural
results of hearing conducted concerned parties involved Resources Officer - City
Resources Office
TOTAL 0.00 5hours
QMS-QMR-002 Rev 02 2022.02.28 450

4) Conduct of Information Education Campaign (IEC) on Environmental Topics
Upon receipt of a formal letter of request, the office conducts an Information Education Campaign (IEC) by
scheduling a specific date and time with the requesting party for the conduct of the said activity. The office will
then assign and send a resource person depending on the topic to be discussed based on his/her expertise.

1. Formal letter of request 2.Requesting party/agency
1. File formal letter of request (1) Receive formal letter of None 30 minutes Senior Environmental
request (2) Set a specific date Management Specialist - City
and time for the conduct of Environmental and Natural
the IEC/lecture Resources Office,
Specialist I - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 451

2. Attend IEC (1) Assign resource speaker None 2hours City Environment & Natural
for the conduct of the IEC (2) Resources Officer - City
Conduct IEC Environmental and Natural
Resources Office, Senior
Specialist - City
Resources Office,
Specialist I - City
Resources Office
3. Receive Certificate of Issue Certificate of None 10 minutes Senior Environmental
Attendance as IEC Attendance to Management Specialist - City
participants participants/agency Environmental and Natural
Resources Office,
Specialist I - City
Resources Office
QMS-QMR-002 Rev 02 2022.02.28 452

1) FOR ISSUANCE OF CERTIFICATE OF COMPLETION
Client must attend a 2-3 hours Orientation on Proper solid Waste management and disposal
Office or Division City Solid Waste and Management Office

Attendance to a 2 - 3 hour Orientation on proper solid waste management and City Solid Waste Management Office
disposal
Apply for an appointment / Schedule an Appointment for None 5 minutes Administrative Aide III - City
schedule of Orientation on an Orientation Solid Waste and Management
Proper Solid Waste Office, Administrative Aide I -
Management and Disposal City Solid Waste and
Management Office,
Solid Waste and Management
Office
QMS-QMR-002 Rev 02 2022.02.28 453

Attend the 2-3 Hours Conduct a 2-3 Hours 80.00 3hours City Solid Waste Management
Orientation on Proper Solid Orientation on Proper Solid Officer - CGDH I - City Solid
Waste Management and Waste Management and Waste and Management
Disposal Disposal Office, Public Services Officer
IV - City Solid Waste and
Management Office, Public
Services Officer II - City Solid
Waste and Management Office
QMS-QMR-002 Rev 02 2022.02.28 454

2) FOR ISSUANCE OF CLEARANCE FOR NEW/RENEWAL OF BUSINESS PERMIT
Clearance of those business applications who does not have any violations on existing Environmental laws
implemented in the city

Certificate of Completion for New Business Applicants City Solid Waste Management Office
Fully accomplished Business Permit Application Form BPLO
Present Fully accomplished Record and Issue Business None 5 minutes Administrative Assistant II -
business permit application Clearances City Solid Waste and
form Management Office
QMS-QMR-002 Rev 02 2022.02.28 455

3) FOR ISSUANCE OF CLEARANCE FOR TRICYCLE FRANCHISE
Clearances for Tricycle Franchise Applicants

Fully accomplished Tricycle Mayor's Permit Application Form CTMO
Updated Driver's License LTO - Land Transportation Office
Updated Police Clearance PNP - Philippine National Police
Present Fully accomplished Encoding / Issuance of None 5 minutes Administrative Aide III - City
business permit application Clearance Solid Waste and Management
form and Requirements Office, Administrative Aide I -
City Solid Waste and
Management Office
QMS-QMR-002 Rev 02 2022.02.28 456

4) FOR ISSUANCE OF PERMIT TO DUMP
Issuance for those privately owned corporation who wishes to dispose their wastes at the City Sanitary Landfill

Who may avail: Legitimate business operators/permits holders
Copy of updated Business Permit CTMO
Present a copy of updated Issuance of Permit to Dump None 5 minutes Administrative Aide I - City
Business Permit Solid Waste and Management
Assistant III - City Solid Waste
and Management Office
QMS-QMR-002 Rev 02 2022.02.28 457

5) FOR COMPLAINTS AND REQUEST FOR SERVICES
Any complaints regarding garbage problems such as open burning, illegal dumping etc. or need for a request of
garbage hauling within San Pablo City

Who may avail: Barangay Officials
Request letter or Complaint letter personal
Present letter to the City Solid Try to address the issue as None 24hours City Solid Waste Management
Waste Management Office soon as possible Officer - CGDH I - City Solid
Waste and Management
Office, Public Services Officer
IV - City Solid Waste and
Management Office, Public
Services Officer II - City Solid
Waste and Management Office
TOTAL 0.00 24hours
QMS-QMR-002 Rev 02 2022.02.28 458

1) PRODUCT DEVELOPMENT & TOURISM RESEARCH
Provides information regarding researches and history, arts and culture of San Pablo City

Classification G2B - Government to Business, G2C - Government to Client
Who may avail: Students, Faculty, Business Entities and Researchers
Letter request/Valid ID Requesting Office/School
Presents guestbook. guestbook. / Receives
through e-mail.
2. Approaches the key Conducts dialogue and gives None 20 minutes Tourism Operations Officer II -
personnel and presents query. the client the information City Tourism Office
Request through e-mail. needed. / Answers queries
and requests through e-mail.
Refers inquiry to concerned None 10 minutes Tourism Operations Officer II -
Local Department or Agency. City Tourism Office
QMS-QMR-002 Rev 02 2022.02.28 459

2) RESEARCH/LECTURE/INTERVIEW
Provides information about History, Culture and Heritage of San Pablo

Who may avail: Teachers, Students, Local and Foreign Tourists
Letter request/Inquiry Requesting office/school/ National & Local agencies
present vaccination card. in clients. Client signs Officer - City Tourism Office
guestbook. / Receives
through e-mail.
2. Presents health declaration Checks pre-set schedule None 5 minutes Senior Tourism Operations
of researchers [max. of ten Officer - City Tourism Office
(10) pax per tour], face mask,
face shield and letter request.
3. Actual Assists in the actual tour at None 1hour Senior Tourism Operations
research/lecture/interview. Museo ng San Pablo and Officer - City Tourism Office,
Heritage Zone MUSEUM TECHNICIAN I - City
Tourism Office
QMS-QMR-002 Rev 02 2022.02.28 460

QMS-QMR-002 Rev 02 2022.02.28 461

ADMINISTRATIVE
SYSTEM AND
PROCEDURE
QMS-QMR-002 Rev 02 2022.02.28 462
1) REQUEST FOR THE SIGNATURE OF THE CITY MAYOR
Processing of ministerial documents for the City Mayor

Who may avail: All agencies/offices of the Local Government Unit and/ or other government/agencies offices
All original documents such as disbursements vouchers. obligation requests. government offices/agencies of LGU San Pablo, other government agencies
purchase requests, pay roll, etc.
receive all original documents Name, date and time received None 24hours Administrative Aide VI - City
of the frontline employee. Mayor's Office
Request all original
documents to be signed by
the Mayor.
Record all entries/documents Every document to log form None 24hours Executive Assistant I - City
received for Mayor’s signature. Mayor's Office
Consolidate all documents Prepare all original None 5 minutes Executive Assistant II - City
requests for signature documents for signature of Mayor's Office
City Mayor.
QMS-QMR-002 Rev 02 2022.02.28 463

Releasing of documents To release and to received the None 2 minutes Administrative Aide VI - City
signed by the City Mayor signed documents of the City Mayor's Office
Mayor.
QMS-QMR-002 Rev 02 2022.02.28 464

2) VARIOUS REQUESTS
Request for schedule of appointment with the City Mayor.

Who may avail: Any resident of San Pablo City/ Offices in San Pablo
Request letters Personal letter or Barangays of San Pablo
Receives letters of request for Schedule request sending and None 3 minutes City Mayor - 's Office
personal schedule of coordinates with the guards/
appointment to the City staff of the City Mayor.
Mayor, personal appearance,
meetings and interviews, etc.
QMS-QMR-002 Rev 02 2022.02.28 465

1) SOLEMNIZATION OF MARRIAGE
CIVIL WEDDING
Office or Division City Mayor's Office - Records and Administrative Division

Who may avail: COUPLES
MARRIAGE LICENSE LCR
CENOMAR LCR
BIRTH CERTIFICATE LCR
ARTICLE 34 LEGAL COUNSEL
1. Submit Requirements 1. Receive and review the None 13 minutes Administrative Officer II - City
submitted requirements 2. Mayor's Office - Urban
SCHEDULE THE MARRIAGE Housing, Supervising
CEREMONY AND PREPARE Administrative Officer - City
THE MARRIAGE CONTRACT Mayor's Office - Records,
Administrative Assistant I -
City Mayor's Office - Records
2. Attend the Marriage Administers marriage None 30 minutes City Mayor - 's Office
Ceremony ceremony
3. Get a copy of Marriage Release Marriage contract None 5 minutes Administrative Aide VI - City
Contract after 1 week of marriage Mayor's Office - Records
ceremony
QMS-QMR-002 Rev 02 2022.02.28 466

QMS-QMR-002 Rev 02 2022.02.28 467

2) ISSUANCE OF RECOMMENDATIONS/REFERRALS/ INDORSEMENTS FOR EMPLOYMENT
MAYOR'S INDORSEMENT OF EMPLOYMENT OUTSIDE SAN PABLO

ANY TWO OF THE FOLLOWING 1. BARANGAY CLEARANCE BARANGAY HALL
2. POLICE CLEARANCE POLICE STATION
3. NBI CLEARANCE NBI
VALID ID GOVERNMENT AGENCY
1. Submit the requirement 1. Review the submitted None 8 minutes Supervising Administrative
requirements 2. Prepares the Officer - City Mayor's Office -
letter of recommendation 3. Records, Administrative Aide
review and sign the document VI - City Mayor's Office -
4. record and release the Records, Administrative Aide
document III - City Mayor's Office -
Records
QMS-QMR-002 Rev 02 2022.02.28 468

3) ISSUANCE OF RECOMMENDATIONS/REFERRALS/ INDORSEMENTS FOR FINANCIAL ASSISTANCE
FOR FINANCIAL ASSISTANCE

DSWD CASE STUDY DSWD
SUBMIT THE REQUIREMENTS 1. Review the submitted None 8 minutes Supervising Administrative
requirements 2. Prepares the Officer - City Mayor's Office -
letter of recommendation/ Records, Administrative Aide
referral to PCSO, VP, VI - City Mayor's Office -
Senators, Provincial Governor Records, Administrative Aide
and etc. 3. Review and initial III - City Mayor's Office -
the letter 4. Record the Records
document
2. Bring the recommendation Sign the letter None 1 minute City Mayor - 's Office
letter to the office of the city
Mayor
QMS-QMR-002 Rev 02 2022.02.28 469

3. Get the signed document Release the document None 1 minute Social Welfare Assistant - City
Social Welfare and
Development Office
QMS-QMR-002 Rev 02 2022.02.28 470

4) ISSUANCE OF RECOMMENDATION FOR MERALCO METER CONNECTION/RECONNECTION
MERALCO CONNECTION REQUIREMENT

BARANGAY CERTIFICATION BARANGAY HALL
OFFICIAL RECEIPT CITY TREASURER'S OFFICE- CASHIER DIVISION
SUBMIT THE REQUIREMENTS 1. Review the submitted None 8 minutes Supervising Administrative
requirements 2. Prepare the Officer - City Mayor's Office -
letter of recommendation/ Records, Administrative Aide
referral to the City Engineer VI - City Mayor's Office -
and to meralco 3. Review and Records, Administrative Aide
sign the document 4. Record III - City Mayor's Office -
and Release the document Records
QMS-QMR-002 Rev 02 2022.02.28 471

5) ISSUANCE OF AUTHORITY TO TRAVEL
GOVERNMENT EMPLOYEES REQUIREMENT TO TRAVEL

Who may avail: GOVERNMENT EMPLOYEES
LETTER OF REQUEST PERSONAL LETTER
Submit the letter of request 1. review the submitted None 11 minutes Supervising Administrative
requirement 2. Prepare the Officer - City Mayor's Office -
Authorization letter 3. Review, Records, Administrative Aide
Initial and dry seal the VI - City Mayor's Office -
document 4. Record the Records, Administrative Aide
Document III - City Mayor's Office -
Records
QMS-QMR-002 Rev 02 2022.02.28 472

1) ISSUANCE OF LOCATIONAL CLEARANCE
Locational clearance for building Permit
Office or Division City Mayor's Office - Zoning and Land Use Division
Who may avail: Building owner
1. 3 copies of plan * Vicinity map *site development plan * Perspective Clients Architect/ Civil Engineer
2. Bill of Materials Clients Architect/ Civil Engineer
3. Barangay construction permit Barangay Hall
4. TCT/Tax Declaration registry of deeds/ city assessor's office
5. Latest Tax Payment/ Clearance City Treasurer's office
6. DPWH Clearance DPWH
7. Certified True Copy of NTC (for cellsite) NTC
8. DOH Evaluation Report (For Cellsite) DOH
9. Barangay Council Resolution (For Cellsite) Barangay Hall
QMS-QMR-002 Rev 02 2022.02.28 473

submit the requirements 1. Review the submitted None 1 minute Project Development Officer II
requirement 2. Conducts site - City Mayor's Office - Zoning,
inspection. Determines the Project Development Officer
extent of development. 3. IV - City Planning and
Evaluates the application.(if Development Office,
with deviation, issue Notice of Administrative Assistant I -
Deficiency) 4. Compute for the City Mayor's Office - Records
FEE 5. Issue order of payment
settle the amount and submit 1. issue 1st Indorsement None 5 minutes Project Development Officer
the copy of receipt (see annex Letter 2. Issue Locational IV - City Mayor's Office -
table 1.1 for fees computation) Clearance 3. sign the building Zoning, Project Development
plan Officer II - City Mayor's Office -
Zoning
QMS-QMR-002 Rev 02 2022.02.28 474

ANNEX TABLE 1.1
HOUSING AND LAND USE REGULATORY BOARD

2013 SCHEDULE OF FEES
1. ZONING / LOCATIONAL CLEARANCE
A. Single residential structure attached or detached
1. P100,000 and below P288
2. Over P100,000 to P200,000 P576
3. Over P200,000 P720 + (1/10 of 1% in excess of P200,000)
B. Apartments / Townhouses
1. P500,000 and below P1,440
2. Over P500,000 to 2 Million P2,160
3. Over 2 Million P3,600 + (1/10 of 1% of cost in excess of P2.M regardless of the
number of floors)
C. Dormitories
1. P 2 Million and below P3,600
2. Over 2 Million P3,600 + (1/10 of 1% of cost in excess of P2.M regardless of the
number of floors)
D. Institutional
Project Cost of which is:
1. Below P2 Million P2,880
2. Over 2 Million P2,880 + (1/10 of 1% of cost in excess of P2.M)
QMS-QMR-002 Rev 02 2002.02.28 475

ANNEX TABLE 1.1
E. Commercial, Industrial and Agro-Industrial Project

Cost of which is: P1,440
1. Below P100,000 P2,160
2. Over P100,000 - P500,000 P2,880
3. Over P500,000 P4,320
4. Over P1 Million - P2 Million P7,200 + (1/10 of 1% of cost in excess of P2.M)
5. Over P2 Million
F. Special Uses / Special Projects
(Gasoline Station, Cell Sites, Slaughter House, Treatment Plants, etc.)
1. Below P2 Million P7,200 + (1/10 of 1% of cost in excess of P2.M)
2. Over P2 Million P7,200 + (1/10 of 1% of cost in excess of P2.M)
G. Alteration / Expansion (afflected areas / cost only) same as the original application
QMS-QMR-002 Rev 02 2002.02.28 476

2) ISSUANCE OF ZONING CERTIFICATE FOR BUSINESS PERMIT
ZONING CERTIFICATION FOR BUSINESS PERMIT (NEW AND RENEWAL)
Who may avail: BUSINESS OWNER
1. UNIFIED BUSINESS APPLICATION FORM FRONTLINE OFFICER
2. BARANGAY BUSINESS PERMIT/ CLEARANCE BARANGAY HALL
3. VERIFIED INITIAL CAPITAL EXAMINER'S DIVISION
4. LATEST MAYOR'S PERMIT (FOR RENEWAL) CLIENT'S COPY
SUBMIT THE REQUIREMENTS 1. Review the submitted None 5 minutes Project Development Officer
(see annex table 2.1 for fees requirements. 2. Compute for IV - City Mayor's Office -
computation) the Zoning fee 3. Issue Zoning Zoning, Project Development
Certification 4. Sign the Officer II - City Mayor's Office -
Unified business application Zoning, Administrative
form Assistant I - City Mayor's
Office - Records
QMS-QMR-002 Rev 02 2022.02.28 477

ANNEX TABLE 2.1
ZONING AND LAND USE DIVISION

FEES FOR BUSINESS PERMIT
CAPITAL FEES
P5,000 & BELOW EXEMPTED
P5,001 - P10,000.00 P100.00
P10,001 - P50,000.00 P200.00
P50,001 - P100,000.00 P300.00
P100,001 & ABOVE ((CAPITAL - P100,000) * .001) + P500.00
QMS-QMR-002 Rev 02 2022.02.28

478
3) ISSUANCE OF ZONING CERTIFICATION FOR LAND USE
Zoning certification for Land Title, ECC, Reclassification of Land
Who may avail: Land Owner
TCT/TAX DECLARATION REGISTRY OF DEEDS / CITY ASSESSOR'S OFFICE
LATEST TAX PAYMENT/CLEARANCE LAND TAX/ CITY TREASURER'S OFFICE
VICINITY MAP SIGNED BY GEODETIC ENGINEER CLIENT'S GEODETIC ENGINEER
SUBMIT THE REQUIREMENTS 1. REVIEW THE SUBMITTED None 5 minutes Project Development Officer
REQUIREMENTS 2. COMPUTE IV - City Mayor's Office -
FOR ZONING FEE Zoning, Project Development
Officer II - City Mayor's Office -
Zoning, Administrative
Assistant I - City Mayor's
Office - Records
QMS-QMR-002 Rev 02 2022.02.28 479

SETTLE THE AMOUNT AND Issue the zoning Certification 100.00 5 minutes Project Development Officer
SUBMIT THE COPY OF IV - City Mayor's Office -
RECEIPT (PHP 720.00 / Zoning, Project Development
Hectare or min of PHP 100.00 Officer II - City Mayor's Office -
based on HLURB-Resolution Zoning, Administrative
no. 912 series of 2013) Assistant I - City Mayor's
Office - Records
QMS-QMR-002 Rev 02 2022.02.28 480

1) ISSUANCE OF CLEARANCE AND ENDORSEMENT SLIP FOR THE APPLICATION OF PERMIT TO HOLD SPORTS
EVENTS AND OTHER RELATED ACTIVITIES
SECURING OF CLEARANCE AND ENDORSEMENT SLIP THAT IS A PRE-REQUISITE FOR THE APPLICATION OF
PERMIT TO HOLD SPORTS EVENTS SUCH AS, BUT NOT LIMITED TO, RUNNING EVENTS, BIKE EVENTS,
TOURNAMENTS, SPORTS CLINICS AND LEAGUES
Office or Division City Mayor's Office - SPORTS

Classification G2B - Government to Business, G2G - Government to Government
Who may avail: (1)EVENT ORGANIZER (2)GOVERNMENT AND ITS INSTRUMENTALITIES
(1)REQUEST LETTER (3 COPIES) (2)VALID ID (machine copy with the original) (1)TO BE PREPARED BY THE CLIENT (2)GOVERNMENT-ISSUED (3)TO BE
(3)RACE ROUTE (If applicable) (4)BUSINESS PERMIT (If the event is income- PREPARED BY THE CLIENT (4)RESPECTIVE LGU
generating in nature)
(1)SUBMITS THE REQUEST (1)RECEIVES THE REQUEST None 10 minutes Sports Dev't. Officer II - City
WITH THE REQUIREMENTS EXAMINES AND VERIFIES Mayor's Office - SPORTS
TO THE OFFICER-IN-CHARGE THE ATTACHMENTS
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 489

2) ISSUANCE OF ENDORSEMENT/REFERRAL FOR FINANCIAL ASSISTANCE OF COMPETING ATHELETES
(2)AVAILMENT OF FINANCIAL ASSISTANCE OF COMPETING LOCAL ATHLETES WHO WILL REPRESENT THE
CITY AND OR SHALL BEAR THE CITY GOVERNMENT'S SEAL
Office or Division City Mayor's Office - SPORTS

Who may avail: (1)ATHLETES (2)COACHES/TRAINERS, If applicable
(1)SUBMITS THE REQUEST (1)THE OFFICER RECEIVES None 5 minutes Sports Dev't. Officer II - City
WITH THE REQUIREMENTS THE REQUEST, EXAMINES Mayor's Office - SPORTS
TO THE OFFICER-IN-CHARGE AND VERIFIES THE
ATTACHMENTS
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 490

1) GAD COORDINATION AND MONITORING
Coordinate programs, projects and activities of the city government various offices of the City Government of San
Pablo.
Office or Division City Mayor's Office - GAD Division

Who may avail: LGU's Focal persons
None None
(1) Consulting the designated 1.1 Preparation of reports as None 16hours Supervising Administrative
GAD Officer for the needed by the DILG and other Officer - City Mayor's Office -
preparation of the allied agencies. GAD Division
Accomplishment Report and
GAD plans and budget.
1.2 Conduct meeting with None 4hours Supervising Administrative
GAD Focal persons and TWG Officer - City Mayor's Office -
to discuss salient matters GAD Division
regarding the preparation of
GAD PPAs for the GPB and
ARs.
QMS-QMR-002 Rev 02 2022.02.28 491

1.3 Uploading in the DILG None 30 minutes Supervising Administrative
Portal the GAD AR of the past Officer - City Mayor's Office -
year and the GPB for the GAD Division
ensuing year.
QMS-QMR-002 Rev 02 2022.02.28 492

1) Secure Mayor's Clearance/Permit for Employment
Issuing of Mayor's Clearance/Permit for the Employees who will work in establishment/businesses within San
Pablo City.
Office or Division City Mayor's Office - Urban Housing

Who may avail: All Applicants
Police Clearance Police Precinct
Health Card City Health Office (CHO)
Fiscal Clearance Department of Justice (DOJ)
Official Receipt (Mayor's Clearance) Window 6 (Cashier) -One Stop Processing Center
Present Cedula (Community upon receipt of cedula LRC 50.00 Local Revenue Collection
Tax Certificate) to cashier and Officer will accept payment Officer I - City Treasurer's
pay for Mayor's and issue receipt for Mayor's Office
Clearance/Permit Clearance/Permit
Submit necessary Officer-in-charge will assess None 1 minute Administrative Aide III - City
requirements to the person in submitted documents Mayor's Office - Urban
charge Housing, Administrative Aide I
- City Mayor's Office - Urban
Housing
QMS-QMR-002 Rev 02 2022.02.28 481

Wait for 3-5mins. Encoding of requirements None 3 minutes Administrative Aide III - City
Mayor's Office - Urban
Housing, Administrative Aide I
- City Mayor's Office - Urban
Housing
Sign Document Client will Sign document with None 1 minute Supervising Administrative
thumbmark. (document will be Officer - City Mayor's Office -
sign by Head Officer for Urban Housing, Supervising
authentication) Administrative Officer - City
Mayor's Office - Records,
Mayor's Office - Records
QMS-QMR-002 Rev 02 2022.02.28 482

2) Signing of Promotional Material (Tarpaulin) for hanging within San Pablo
Signing of promotional material for hanging within strategic places within the City of San Pablo for their
promotion/advertisement.

Who may avail: All Business
Measurement of Material and assessment slip Window 5 - One stop processing center
Receipt of Payment Window 6 - Cashier
Upon Payment client will Officer in charge will encode None 20 minutes Administrative Aide III - City
present requirement and wait receipt and sign date of Mayor's Office - Urban
5-10mins. validity of promotional Housing, Administrative Aide I
material for hanging. - City Mayor's Office - Urban
Housing
QMS-QMR-002 Rev 02 2022.02.28 483

3) Assist walk-in client/informal settlers' query regarding housing and status
Assist walk-in clients/informal settlers' with their queries regarding housing status or concerns.

Who may avail: Informal Settlers/Housing Beneficiaries etc.
None
Wait for the Officer in charge Officer in charge will assess None 30 minutes Supervising Administrative
to assist with concerns client's concern Officer - City Mayor's Office -
Urban Housing,
Administrative Officer II - City
Housing
QMS-QMR-002 Rev 02 2022.02.28 484

4) Assist Clients' with Housing related concerns
Assist clients' with complex/technical related concerns

Who may avail: Real Estate/Developer, HOA Concerns, PSSS Concerns and other
Letter of Request for Technical Assistance Secured by Client
Letter of Complaint/Query Secure by Client
Valid ID Secured by Client
Submit necessary Officer receives and stamp the None 10 minutes Supervising Administrative
requirements and wait for the Letter and assess the Officer - City Mayor's Office -
officer in charge situation Urban Housing
Officer will endorse letter to None 72hours Supervising Administrative
Offices related that will assist Officer - City Mayor's Office -
to the concern/query Urban Housing,
Housing
QMS-QMR-002 Rev 02 2022.02.28 485

5) Provide verification of ISF in Masterlist of NHA Census and Tagging (PNR Right of Way)
Verifying Informal Settlers included to the Masterlist census or tagged by National Housing Authority

Who may avail: Informal Settlers
Valid ID with address Government issued ID secured by client
Present valid ID and wait for Officer will check masterlist None 3 minutes Supervising Administrative
the Officer-in-charge to check ISF concern is included Officer - City Mayor's Office -
Urban Housing,
Housing, Administrative Aide
III - City Mayor's Office - Urban
Housing
QMS-QMR-002 Rev 02 2022.02.28 486

6) Request for Final Deed of Sale
Request of Final Deed of Sale for Lot/Housing Awardees (On-Site Relocation in Brgy. III-C & BLISS)

Who may avail: Lot/Housing Awardees or beneficiaries
Valid ID Government Issued ID
Certificate of Full Payment City Treasures Office
Official Receipt of Full Payment Window 6 - Cashier
Submit requirements and wait Upon receiving of None 3 minutes Administrative Aide III - City
for officer in charge requirements Officer in charge Mayor's Office - Urban
will evaluate and assess Housing, Administrative Aide I
documents submitted if - City Mayor's Office - Urban
complete and in order. Housing
Prepare memorandum/resoluti None 45 minutes Supervising Administrative
on/ordinance recommending Officer - City Mayor's Office -
sa execution of deed of sale Urban Housing,
Housing
QMS-QMR-002 Rev 02 2022.02.28 487

Validate the requirements None 20 minutes Supervising Administrative
needed wait for release of Officer - City Mayor's Office -
DOS Urban Housing,
Housing
QMS-QMR-002 Rev 02 2022.02.28 488

1) Draft and Review Legal Documents
Draft and Review Memoranda of Agreement, Contracts, Deeds, Executive Orders and Memorandum
Office or Division City Legal Office

supporting documents, valid govt i.d. 1st and 2nd party
the client endorse the the legal staff receive and None 2 minutes Supervising Administrative
documents to the legal staff record the documents then Officer - City Legal Office,
including all the supporting refer to city legal officer Administrative Officer IV - City
documents needed. Legal Office
QMS-QMR-002 Rev 02 2022.02.28 493

2) Investigate or cause to inestigate any person or firm holding franchise or privelege
Investigate or cause to investigate any person or firm holding franchise or privelege due to failure to comply with
prescribed terms and conditions.

Who may avail: franchise holder
complaint documents BPLO
BPLO endorse the complaint the legal staff receive and None 2 minutes City Legal Officer - City Legal
documents record the documents then Office, Supervising
refer to city legal officer. Administrative Officer - City
Legal Office, Administrative
Officer IV - City Legal Office
QMS-QMR-002 Rev 02 2022.02.28 494

3) Preparation of all administrative concern
Encode and print payroll, voucher, obr, annual investment plan, annual budget proposal, annual procurement plan,
Purchase request, PEI, Year End Bonus, Cash Gift, Clothing allowance, Salary Differential, Loyalty, step Increment.

Who may avail: govt employee
memorandum concern office
the concern office send upon receiving the None 72hours Administrative Assistant I -
memorandum regarding memorandum regarding City Legal Office
schedule of preparation schedule of preparation, the
admin asst I encode and print
then process the documents,
TOTAL 0.00 72hours
QMS-QMR-002 Rev 02 2022.02.28 495

4) Provide legal counselling
Client's securing Legal Advise

personal appearance -
necessary supporting documents Client's copy
personal appearance to City - Interview the client - Review None 1hour City Legal Officer - City Legal
Legal Office the submitted requirements - Office, Administrative Officer
Refer to City Legal Officer IV - City Legal Office
TOTAL 0.00 1hour
QMS-QMR-002 Rev 02 2022.02.28 496

5) Receive and Recording of incoming documents
The legal staff receive and record all incoming documents

Who may avail: general public
logbook/record book legal office
the clients endorse the legal staff receive and None 5 minutes Administrative Officer IV - City
documents to city legal office record incoming documents, Legal Office
then refer to concern officer.
QMS-QMR-002 Rev 02 2022.02.28 497

6) Render written legal response
Render written legal responses for the letters and/or queries from the national, regional provincial offices,
including Presidential Complaint Center

Who may avail: general public
written complaint, supporting documents, concern office
the clients endorse complaint the legal staff interview clients None 72hours City Legal Officer - City Legal
and all supporting documents then receive and record the Office, Administrative Officer
to city legal office documents , then refer to city IV - City Legal Office
legal officer
TOTAL 0.00 72hours
QMS-QMR-002 Rev 02 2022.02.28 498

1) How to Secure Ambulance Services
Ambulance Assistance
Office or Division City Administrator's Office

Who may avail: Anybody who needs assistance for the San Pableños
Client's Personal or written request Endorsement or referral to concern agency
Look for the City 1. Specify the complete None 6 minutes Administrative Assistant I -
Administrator Staff or information about the patient. Pamantasan ng Lungsod ng
employees in charge of listing Provide government San Pablo, Executive
the names of the patient to be ambulance service to chosen Assistant I - City Mayor's
checked on chosen hospital hospital as per request. 2. The Office
employees in-charge will
prepare a gate pass and
assign an available
ambulance. 3. The gate pass
to be secure need an approval
of the superior for refilling of
gasoline.
QMS-QMR-002 Rev 02 2022.02.28 499

2) Preparation of All Administrative Concern
Document processing

Who may avail: Regular employees, Co-terminus, and Job Order
Payroll/ObR/DTR/Transmittal Office concern
HR Office send schedule of Encode print and process None 3 minutes Administrative Assistant II -
doing payroll/PEI/SRI/Cash documents. City Administrator's Office
Gift/Mid-year bonus/Year-end
bonus/Clothing allowance
QMS-QMR-002 Rev 02 2022.02.28 500

3) Other Administrative Concerns
Other administrative functions and concerns

Who may avail: Administrative Office
Memorandum Office concern
Send administrative Preparation of the Annual None 5 minutes Administrative Assistant II -
memorandum Procurement City Administrator's Office,
Plan/Accomplushment Executive Assistant V - City
Report/Budget Proposal Mayor's Office
Report/Annual Investment
Plan
QMS-QMR-002 Rev 02 2022.02.28 501

1) PROVISION OF SERVICE RECORDS AND CERTIFICATIONS
Client may request for the documents he/she needs as requirements for loans, retirement and others as per record
of the City Human Resource Management Office.
Office or Division City Human Resource Management Office

Who may avail: LGU-SAN PABLO'S OFFICIALS AND EMPLOYEES
(1) REQUEST FORM CITY HUMAN RESOURCE MANAGEMENT OFFICE
(2) AUTHORIZATION LETTER IN CASE OF REPRESENTATIVE CITY HUMAN RESOURCE MANAGEMENT OFFICE
(1) Client or representative fill- 1.1 Staff receives the request 50.00 5 minutes Administrative Aide I - City
up the official request form, form from the client and Human Resource
pay the corresponding fees passes it to the personnel in Management Office
and submit to the receiving charge
staff.
1.2 The personnel in charge None 10 minutes Administrative Assistant II -
process and print the City Human Resource
requested documents. Management Office
1.3 The department/division None 10 minutes Chief Administrative Officer -
head verifies & signs the City Human Resource
documents. Management Office
QMS-QMR-002 Rev 02 2022.02.28 502

1.4 The releasing staff let the None 5 minutes Administrative Aide I - City
client sign the outgoing Human Resource
logbook before releasing the Management Office
documents.
QMS-QMR-002 Rev 02 2022.02.28 503

2) PROVISION OF TERMINAL LEAVE & LEAVE OF ABSENCE COMPUTATION (VACATION & SICK LEAVE)
Client may request for the computation of their Terminal Leave upon separation from office needed for its cash
equivalent; file leave of absence whether vacation/sick leave to make it official as per record of the City Human
Resource Management Office.

Who may avail: LGU-SAN PABLO'S OFFICIAL END EMPLOYEE
(1) Live birth/Unified clearance (Maternity Leave) Concern parties
(2) Medical certificate (SL more than 6 days, magna carta for women) concern parties
(3) Live birth and marriage certificate (Paternity leave) concern parties
(4) Unified clearance (sick/vacation leave 30 days and above, magnacarta for concern parties
women, terminal leave)
(5) Fiscals clearance ( Terminal leave) concern parties
(1) File the filled up leave 1.1 Staff receives the leave None 5 minutes Administrative Aide I - City
application form with log book application form from the Human Resource
for acknowledgment to the client and passes it to the Management Office
CHRMO. personnel in charge.
1.2 The personnel-in charge None 30 minutes Administrative Officer II - City
process compute, post update Human Resource
& print the leave application. Management Office
QMS-QMR-002 Rev 02 2022.02.28 504

1.3 The department/division None 30 minutes Chief Administrative Officer -
head verifies, check & signs City Human Resource
the leave application. Management Office
1.4 The releasing staff let the None 5 minutes Administrative Aide I - City
client sign the outgoing Human Resource
logbook before releasing the Management Office
accomplished leave form.
QMS-QMR-002 Rev 02 2022.02.28 505

3) FILING OF LOAN AND APPROVAL ASSISTANCE
Clients who files GSIS Loans from GWAPS-KIOSK through UMID/over the counter; Pagibig Fund and Landbank
Loan through Application Forms needs approval from the City Human Resource Management Office.

Who may avail: LGU-SAN PABLO'S OFFICIAL & EMPLOYEES
Latest Payslip Office of the City Human Resource Management
Official Form Government agencies concern (Landbank & Pagibig)
(1) File GSIS loans to GWAPS 1.1 Agency Authorized Officer None 5 minutes Chief Administrative Officer -
(kiosk) through UMID or over (AAO) retrieve and print the City Human Resource
the counter (with temporary GSIS loan. Staff receives the Management Office,
card) If P:agibig or Landbank loan application form & Administrative Officer IV - City
Loan, bring the fill out loan requirements from the client Human Resource
application form and and passes it to AAO. Management Office
requirements to the CHRMO
for approval and signature.
QMS-QMR-002 Rev 02 2022.02.28 506

1.2 The AAO verify the leave None 10 minutes Chief Administrative Officer -
credits & net take home pay of City Human Resource
the borrower and signs the Management Office
loan application form if
approved, if not, explain to the
borrower the reason of
disapproval.
1.3 The AAO approved the None 5 minutes Administrative Aide I - City
GSIS loan if approved, on line. Human Resource
Other loans, the HR staff Management Office
released the loan application
form.
QMS-QMR-002 Rev 02 2022.02.28 507

4) FILING OF GSIS RETIREMENT/SEPARATION BENEFIT ASSISTANCE
Personnel who reached the age of 65 or 60 years old (optional) and others who will separate from the government
service may file their Retirement or Separation Benefit through the City Human Resource Management Office three
(3) months before their retirement/separation fate.

(1) APPLICATION FORM EMPLOYEE
(2) LETTER OF INTENT TO RETIRE EMPLOYEE
(3) SERVICE RECORD CITY HUMAN RESOURCE MANAGEMENT OFFICE
(1) Three months before the 1.1 Liaison officer will check None 20 minutes Administrative Officer IV - City
retirement/desired date,fill up the correctness of the Human Resource
the application form and documents; take photo of the Management Office
report to the HR Liaison retiree holding the application
officer with service record and form and (2) ID's showing the
letter of Intent(signed by the date and his/her picture
City Mayor). attached to the form.
(2) Send the application form 1.1 Liaison officer send the None 10 minutes Administrative Officer IV - City
and other requirements to scanned copy of documents Human Resource
GSIS drop box or through through GSIS email address. Management Office
courier (post office/LBC).
QMS-QMR-002 Rev 02 2022.02.28 508

1.2 After the prescribed None 15 minutes Administrative Officer IV - City
waiting period, Liaison officer Human Resource
will follow up to GSIS about Management Office
the claim of the retiree.
(3) Upon receiving the Cash 1.1 Liaison officer check the None 20 minutes Administrative Officer IV - City
Surrender Value, the retiree correctness of the form; take Human Resource
will submit the Declaration of photo of the retiree holding Management Office
Non-Pendency (DNPC) signed the DNPC form and (2) two
by the City Mayor. Bring to the ID's showing the date and
CHRMO Liaison officer. send to GSIS email adddress.
QMS-QMR-002 Rev 02 2022.02.28 509

5) PAYROLL COMPUTERIZATION
Employees' payroll computerization for efficient recording of salaries and deductions.

Who may avail: LGU SAN PALOS' OFFICIALS AND EMPLOYEES
Payroll Office of the City Human Resource Management
(1) Printing of payroll every 1.1 Payroll master check the None 30 minutes Supervising Administrative
1st week and 3rd week of the list of the personnel's salary Officer - City Human Resource
month. and deductions. Management Office
1.2 Payroll master prepare and None 1hour Supervising Administrative
print the payroll. Officer - City Human Resource
Management Office
1.3 The Department/Division None 30 minutes Chief Administrative Officer -
head check and sign the City Human Resource
payroll. Management Office
QMS-QMR-002 Rev 02 2022.02.28 510

1.4 Routing of documents None 20 minutes Administrative Aide I - City
(Payroll) to the Office of the Human Resource
City Mayor for signature, City Management Office
Budget Office, City
Accountant and City
Treasurer's Office.
1.5 After processing, payroll None 15 minutes Chief Administrative Officer -
master prepare transmittal for City Human Resource
LBP Atm card to be sign by Management Office
the Department/Division Head,
verified by the City
Accountant and check by the
City Treasurer.
QMS-QMR-002 Rev 02 2022.02.28 511

6) OFFICE PERFORMANCE COMMITMENT AND REVIEW (OPCR); INDIVIDUAL PERFORMANCE COMMITMENT AND
REVIEW (IPCR)
Office Performance Commitment and Review (OPCR) required to be submitted by every employee every semester
with target and accomplishment at the end of the rating period.

OPCR/IPCR CITY HUMAN RESOURCE MANAGEMENT OFFICE
(1) Department/Division Head 1.1 Personnel in charge None 10 minutes Supervising Administrative
prepare Office Performance receive the Target IPCR for Officer - City Human Resource
Commitment and Review the 1st semester of the Management Office
(OPCR) for the year. current year.
1.2 Personnel in charge None 15 minutes Supervising Administrative
distribute the IPCR Target to Officer - City Human Resource
the members of Technical Management Office
Working Group (TWG) for
calibration.
QMS-QMR-002 Rev 02 2022.02.28 512

receive the IPCR rating for Officer - City Human Resource
2nd semester of the previous Management Office
year.
distribute the IPCR Officer - City Human Resource
Accomplishment to the Management Office
member of Technical Working
Group for review.
QMS-QMR-002 Rev 02 2022.02.28 513

7) JOB ORDER APPOINTMENT
City Government of San Pablo hires Job Order for maintenance and other related works.

Who may avail: LGU- SAN PABLO'S JOB ORDER EMPLOYEE
Personal Data Sheet (PDS) Employee
(1) Preparation of Job Order 1.1 Personnel in charge None 5 minutes Administrative Aide IV - City
Appointment prepare the appointment of Human Resource
Job Order with corresponding Management Office
office assignment.
1.2 After printing, the None 5 minutes Administrative Aide IV - City
personnel in charge initial all Human Resource
the pages of the appointment. Management Office
1.3 The Department/Division None 10 minutes Chief Administrative Officer -
head check and approves City Human Resource
appointment of JO. Management Office
QMS-QMR-002 Rev 02 2022.02.28 514

1.4 Routing of documents to None 10 minutes Administrative Aide I - City
Office of the city Mayor, City Human Resource
Budget Office, City Management Office
Accountant & City Treasurer
for signature.
1.5 The personnel in charge None 5 minutes Administrative Aide IV - City
release the approve Human Resource
appointment for payroll Management Office
attachment.
QMS-QMR-002 Rev 02 2022.02.28 515

8) RECRUITMENT, SELECTION AND PLACEMENT
Client May identify the vacant positions and apply for the position suited to his/her qualification. The appointing
authority will select and choose the best candidate suited for the job.

Who may avail: EMPLOYEES AND APPLICANTS
(1) Personal Data Sheet (PDS) People concern
(2) Application Form People concern
(1) Submit PDS/application 1.1 Received acknowledged None 5 minutes Administrative Officer V - City
including the required application, make comparative Human Resource
documents. list of candidates Send Management Office
notification for the qualified
applicants for interview and
pre-employment exam.
QMS-QMR-002 Rev 02 2022.02.28 516

(2) Take pre-employment 1.1 Prepare comparative list of None 10 minutes Administrative Officer V - City
exam and interview. qualified applicants on the Human Resource
basis of the result of pre- Management Office
employment exam and the
required criteria such as
education, experience,
training, eligibility and
performance if promotion, 1.2
Notify all applicants on the
outcome of the preliminary
evaluation. Submit the
selection line up to the HRM-
PSB.
(3) Attend deliberation 1.1 Notify the qualified None 30 minutes Chief Administrative Officer -
applicants to appear on the City Human Resource
HRM-PSB deliberation and do Management Office,
the Background Investigation Administrative Officer V - City
(BI). 1.2 Submit list of top five Human Resource
(5) most qualified applicants Management Office
for the vacant position
including the result of BI to
the appointing authority. 1.3
Appointing authority select
among the top 5 applicants
who deemed most qualified.
(4) Received/accept 1.1 Issued appointment of the None 10 minutes Supervising Administrative
appointment applicant selected by the City Officer - City Human Resource
Mayor. Management Office
QMS-QMR-002 Rev 02 2022.02.28 517

1) VERIFICATION AND CERTIFICATION OF OBLIGATION REQUESTS (ObRs)
Verification and certification of Obligation Requests (ObRs) of different offices as to the existence of available
appropriations and Allotment of Release Order (ARO).
Office or Division City Budget Office

Who may avail: Different Offices of the City Government, including Municipal Trial Court (MTC), Regional Trial
Court (RTC) and Commission on Audit (COA)
(1) Certified Obligation Requests (ObRs) with supporting documents Different offices of the City Government of San Pablo
Step (1) Submits Certified Receives certified Obligation None 2 minutes Administrative Aide IV - City
Obligation Request/s (ObR/s) Request/s with supporting Budget Office
with complete supporting documents and forward to
documents concerned personnel in-
charge of the office
QMS-QMR-002 Rev 02 2022.02.28 518

Checks, verifies, records None 8 minutes Supervising Administrative
Obligation Request/s (ObR/s) Officer - City Budget Office,
of different offices as to the Administrative Officer V - City
existence of available Budget Office, Administrative
appropriations. Aide VI - City Budget Office,
City Budget Office
Checks and initials ObR/s of None 1 minute Assistant City Budget Officer -
the concerned offices CGADH I - City Budget Office
Records and provides ObR None 2 minutes Administrative Aide IV - City
Number Budget Office
Certifies to the existence of None 1 minute City Budget Officer - City
available appropriations and Budget Office
signs ObR/s
Step (2) Receives ObR/s Releases approved ObR/s None 1 minute Administrative Aide IV - City
Budget Office
QMS-QMR-002 Rev 02 2022.02.28 519

2) INDORSE REVIEWED BARANGAY and/or SK ANNUAL and/or SUPPLEMENTAL BUDGETS TO SANGGUNIANG
PANGLUNSOD
Checks and reviews approved Barangay and/or SK Annual and/or Supplemental Budgets from different barangay
and indorsed to Sangguniang Panglunsod

Who may avail: 80 Barangays in the City of San Pablo
(1) Annual Budget - Budget Message - Local Expenditures Program of Barangays in the City of San Pablo
"Proposed General Barangay Appropriations Bill" - Summary of Income and
Expenditure (Past Year, Current Year and Budget Year) - Summary of Actual
Estimated Output - Sanggunian Approved Annual Investment Plan (AIP) - List
of Projects Chargeable against the 20% Development Plan (DF) - Plantilla of
Personnel - DILG Endorsed GAD Plan Budget - And, other forms required
based on the issued Local Budget Memorandum for the Budget Year
(2) Supplemental Budget - Supplemental Budget Forms - Barangay Barangays in the City of San Pablo
Resolution/Appropriation Ordinance - Other supporting documents, such as -
Supplemental Procurement Plan, Supplemental Investment Plan, and the like.
QMS-QMR-002 Rev 02 2022.02.28 520

Step (1) Submits Approved Receives and checks None 5 minutes Administrative Assistant II -
Barangay and/or SK Annual Approved Barangay and/or SK City Budget Office
and/or Supplemental Budget Annual and/or Supplemental
in Prescribed Forms of Budgets with complete
Barangay Budget. supporting documents
Checks and reviews the None 30 minutes Supervising Administrative
Approved Barangay and/or SK Officer - City Budget Office,
Annual and/or Supplemental Administrative Officer V - City
Budgets Budget Office
Prepares Local Finance None 10 minutes Administrative Assistant II -
Committee indorsement letter City Budget Office
per Approved Barangay
and/or SK Annual and/or
Supplemental Budgets
Checks and signs the Local None 1 minute City Budget Officer - City
Finance Committee Budget Office, City Treasurer -
indorsement letter 's Office, City Planning and
Development Coordinator -
City Planning and
Development Office
Submits the Barangay and/or None 5 minutes Administrative Aide I - City
SK Annual and/or Budget Office
Supplemental Budgets with
the Local Finance Committee
indorsement letter to the
Sangguniang Panglunsod
QMS-QMR-002 Rev 02 2022.02.28 521

Receives the Barangay and/or None 2 minutes Supervising Administrative
SK Annual and/or Officer - Sangguniang
Supplemental Budget Panlungsod
endorsed by the Local
Finance Committee to the
Sangguniang Panglunsod for
appropriate action. "Review of
Barangay Budget..." as per
Section 333 of R.A. 7160
Receives the Barangay and/or None 10 minutes Administrative Assistant II -
SK Annual and/or City Budget Office
Supplemental Budgets from
the Sangguniang Panglunsod
and prepares indorsement
letter to concerned barangays
Checks and initials None 2 minutes Supervising Administrative
indorsement letter to Officer - City Budget Office
concerned barangays
Checks and signs None 2 minutes City Budget Officer - City
indorsement letter to Budget Office
concerned barangays
Step (2) Receives Approved Records and releases None 5 minutes Administrative Assistant II -
Barangay and/or SK Annual Approved Barangay and/or SK City Budget Office
and/or Supplemental Budgets Annual and/or Supplemental
Budgets
QMS-QMR-002 Rev 02 2022.02.28 522

3) RENDERS TECHNICAL ASSISTANCE TO BARANGAYS
Renders technical assistance in preparation of Annual and Supplemental Budget of different barangays

Who may avail: 80 Barangays in the City of San Pablo
1) Annual Budget - Budget Message - Local Expenditures Program of Barangays in the City of San Pablo
"Proposed General Barangay Appropriations Bill" - Summary of Income and
Expenditure (Past Year, Current Year and Budget Year) - Summary of Actual
Estimated Output - Sanggunian Approved Annual Investment Plan (AIP) - List
of Projects Chargeable against the 20% Development Plan (DF) - Plantilla of
Personnel - DILG Endorsed GAD Plan Budget - And, other forms required
based on the issued Local Budget Memorandum for the Budget Year
(2) Supplemental Budget - Supplemental Budget Forms - Barangay Barangays in the City of San Pablo
Resolution/Appropriation Ordinance - Other supporting documents, such as,
Supplemental Procurement Plan, Supplemental Investment Plan, and the like.
Step (1) Provide copy of Receives and checks the copy None 5 minutes Administrative Assistant II -
Barangay and/or SK Annual of Barangay and/or SK Annual City Budget Office
and/or Supplemental Budgets and/or Supplemental Budgets
in Prescribed Forms of
Barangay Budget for review
QMS-QMR-002 Rev 02 2022.02.28 523

Checks and reviews the None 1 minute Supervising Administrative
provided copy of Barangay Officer - City Budget Office,
and/or SK Annual and/or Administrative Officer V - City
Supplemental Budgets Budget Office
Step (2) Ask queries regarding Answers issues and concerns None 30 minutes Supervising Administrative
the provided copy of of Barangay Officials Officer - City Budget Office,
Barangay and/or SK Annual regarding the provided copy Administrative Officer V - City
and/or Supplemental Budgets of Barangay and/or SK Annual Budget Office
and/or Supplemental Budgets
Step (3) Receives the checked Records and releases the None 5 minutes Administrative Assistant II -
and reviewed copy of checked and reviewed copy of City Budget Office
Barangay and/or SK Annual Barangay and/or SK Annual
and/or Supplemental Budgets and/or Supplemental Budgets
QMS-QMR-002 Rev 02 2022.02.28 524

1) PROCESSING OF CLAIMS
Processing of Claims pertains to the Disbursement Vouchers and Payrolls for pre-audit before payment.
Office or Division City Accountant's Office

Who may avail: San Pablo City Government Employees
1. COA Circular No. 2012-001 dated June 14, 2012 (Revised Documentary General Services Office for government forms
Requirements for Common Government Transactions)
2. COA Circular No.2012-033 dated October 29, 2012. Guidelines for the General Services Office for government forms
Prevention of Irregular, Unnecessary, Excessive, Extravagant and
Unconscionable Expenditures.
Note: All Payments should be covered by Obligation Request (ObR) except for
Trust Fund Account.
1. Receives Vouchers/Payroll Received and recorded in the None 5 minutes Administrative Aide I - City
with supporting documents log book. Accountant's Office
and record in the log book
and assign Internal Audit Staff
for the pre-audit.
QMS-QMR-002 Rev 02 2022.02.28 525

2. Pre-Audit of Pre-Audited the Vouchers and None 35 minutes Administrative Aide VI - City
Vouchers/Payrolls Payrolls Accountant's Office,
City Accountant's Office,
Accountant's Office,
Accountant's Office
3. Reviews and verifies Reviewed/verified Pre-Audited None 10 minutes Accountant IV - City
Audited Voucher/Payrolls: • If payrolls and disbursement Accountant's Office,
passed in the Audit forwarded vouchers Supervising Administrative
to General Accounting for Officer - City Accountant's
Journal Entry • If lacking Office
documents return to concern
employee
4. Prepares Journal Entry • Journal Entry Prepared None 5 minutes Administrative Assistant III -
General Fund • Special City Accountant's Office,
Education Fund • Trust Fund Administrative Officer V - City
Accountant's Office
5. Approves Pre-Audited Approved Pre-Audited None 5 minutes City Accountant - 's Office
Voucher/Payroll with complete Voucher/Payroll
supporting documents.
6. Release of Pre-Audited Released of Pre-Audited None 1 minute Administrative Aide I - City
Voucher/Payroll with complete Payroll and Disbursement Accountant's Office
supporting documents. • Voucher
Without Findings • With
Findings
QMS-QMR-002 Rev 02 2022.02.28 526

2) PROCESSING OF REFUNDS
Processing of Refund is the request for the overpayment of taxes paid, overpayment of deductions on loans and
refund of tuition fees.

Who may avail: City Government Employees, Taxpayers and Students
1. Photocopy of payroll Accounting Division
2. Original Official Receipt (for refund of tuition fees and overpayment of Client
taxes)
3. Letter Request for refund of payment duly approved by the City Treasurer Client/Office of the City Treasurer
or his duly authorized representative
1. Verifies with records and Verified with records and None 30 minutes Administrative Aide IV - City
prepares vouchers and prepared Disbursement Accountant's Office
Journal Entry • GSIS • Pag- Vouchers with Journal Entry
ibig,LBP, UCPB Loans •
Unclaimed salaries/benefits •
Tuition fees, overpayments of
taxes
2. Records in the log book for Recorded in the log book None 5 minutes Administrative Aide I - City
the Pre-Audit Accountant's Office
QMS-QMR-002 Rev 02 2022.02.28 527

3. Pre-Audit Pre-Audited None 10 minutes Administrative Aide IV - City
Accountant's Office, Security
Guard I - City Accountant's
IV - City Accountant's Office
4. Approval Approved None 5 minutes City Accountant - 's Office
5. Release of Pre-Audited Released of Pre-Audited None 1 minute Administrative Aide I - City
Disbursement Voucher Disbursement Voucher Accountant's Office
QMS-QMR-002 Rev 02 2022.02.28 528

3) ASSISTANCE TO VETERANS
Assistance To Veterans is the processing of claims for the financial assistance to the heirs of Veterans in the City
of San Pablo.

Who may avail: Veterans of the City of San Pablo
1. Service Records (from Veteran’s Office) Client
2. Marriage Contract (if wife) Birth Certificates (if children) of Claimant Client
3. Waiver of brother/s and sister/s Client
4. Certification from PVAO Client
5. Death Certificate Client
1. Prepares Vouchers, ObR Prepared Vouchers, ObR and None 30 minutes Security Guard I - City
and JEV(Journal Entry JEV Accountant's Office
Voucher)
2. Receives voucher with Received and recorded in the None 5 minutes Administrative Aide I - City
supporting log book Accountant's Office
documents/records in the
logbook and assign Internal
Audit Staff for Pre-Audit
QMS-QMR-002 Rev 02 2022.02.28 529

3. Pre-Audit Pre-Audited None 20 minutes Administrative Aide IV - City
Accountant's Office
5. Release of Pre-Audited Released None 1 minute Administrative Aide I - City
Disbursement Voucher Accountant's Office
QMS-QMR-002 Rev 02 2022.02.28 530

4) ISSUANCE OF CERTIFICATION
Issuance of Certification is the request for the net take home pay of the employees , premium and loan
contributions to GSIS, Pag-ibig, Philhealth and other authorized lending institutions that were deducted from
payroll and the tax withheld from suppliers/contractors.

Who may avail: City Government Employees, Suppliers and Contractors
1. Net Take Home Pay - Original Copy of Payroll Accounting
2. Taxes Withheld from Suppliers/Contractors - Original Copy of Accounting
Disbursement Voucher
File request Tax withheld - Received request None 10 minutes Security Guard I - City
(Form 2316 for employees) - Accountant's Office
(Form 2307 for
Suppliers/Contractors)
Office Clearance - For Received request None 5 minutes Administrative Assistant II -
disallowances/charges - For City Accountant's Office
Cash Advances
Philhealth Received request None 5 minutes Administrative Aide III - City
Accountant's Office
QMS-QMR-002 Rev 02 2022.02.28 531

Premium Payments/Loans - Received request None 30 minutes Security Guard I - City
GSIS - Pag-ibig Accountant's Office
QMS-QMR-002 Rev 02 2022.02.28 532

5) ISSUANCE OF ACCOUNTANT’S ADVICE
Issuance of Accountant’s advice is required by Land Bank for the encashment of checks issued by the LGU.

Who may avail: City Treasurer's Cash Division
Approved Voucher with check Office of the City Treasurer
1. Prepares Accountant’s Prepared Accountant’s None 2 minutes Administrative Aide III - City
Advice based on the checks Advice Accountant's Office
issued
QMS-QMR-002 Rev 02 2022.02.28 533

6) ACKNOWLEDGEMENT OF BARANGAY REPORTS
Acknowledgement of Barangay Reports is the receipt and verification of all financial transaction documents
submitted by the eighty (80) barangays.

Who may avail: Barangay Treasurer and Officials
1. Transmittal letter of barangay reports together with paid Disbursement Barangay
Vouchers/Payroll and Liquidation Report with complete supporting
documents.
2. Duplicate copy of Official Receipts issued and validated deposit slip. Barangay
Receives and checks Reviewed/verified Pre-Audited None 30 minutes Administrative Aide VI - City
transmittal letter of barangay payrolls and disbursement Accountant's Office,
reports together with the paid vouchers Administrative Aide IV - City
Disbursement Accountant's Office,
Vouchers/Payroll and Administrative Aide III - City
Liquidation Report with Accountant's Office,
supporting documents and Administrative Aide I - City
Official receipt with validated Accountant's Office,
deposit slip Administrative Officer V - City
Accountant's Office
QMS-QMR-002 Rev 02 2022.02.28 534

QMS-QMR-002 Rev 02 2022.02.28 535

1) Access to Library Books and other Reference Materials
Provide assistance for efficient and easier retrieval of information resources such as books, journals, newspapers,
magazines and other reference materials that client can access and use inside the library
Office or Division Sangguniang Panlungsod - City Library

Who may avail: All residents of the City of San Pablo and nearby municipalities
1. Any of the following ID a. Library Card b. School ID c. Government Issued a. San Pablo City Library b. Schools c. SSS, GSIS, National ID
ID
1. Register at the logbook. Assists client. None 5 minutes Administrative Aide IV -
Write your Full name, address, Sangguniang Panlungsod -
School/office. City Library
2. Deposit your bag to the Issues baggage number to the None 2 minutes Administrative Aide I -
baggage counter except your client Sangguniang Panlungsod -
personal belongings such as City Library
cellphone, wallet, laptop. The
Library will not be liable for
any losses.
QMS-QMR-002 Rev 02 2022.02.28 536

3. Declare personal books to Issues, checks and collect None 2 minutes Administrative officer I -
be used inside the library. Fill book form pass filled out by Sangguniang Panlungsod -
out forms for book pass the client City Library
including Title/author of the
book.
4. Proceed directly to the card Assists clients None 3 minutes Librarian V - Sangguniang
catalog and ask for assistance Panlungsod - City Library
to the library staff to find the
location of the information
sources needed
QMS-QMR-002 Rev 02 2022.02.28 537

2) Library Card Application
Issuance of library card to clients
Office or Division Sangguniang Panlungsod - City Library

Who may avail: San Pablo City Residents
Brgy. Clearance Barangay Hall
Application Form San Pablo City Library
Any of the following valid ID(provide photocopy) a. School ID b. Company ID a. Schools b. Client's company c. GSIS, SSS, National ID and other
c. Government issued ID government issuing agency
1. Present a valid ID with Check and verify documents None 2 minutes Administrative officer I -
resident address or barangay presented by the clients Sangguniang Panlungsod -
clearance. City Library
2. Requests application form Provide application form to None 2 minutes Administrative officer I -
client Sangguniang Panlungsod -
City Library
3. Submits the duly Check Application form None 3 minutes Administrative officer I -
accomplished application accomplished by clients Sangguniang Panlungsod -
form together with the City Library
photocopy of valid Id
4.. Wait for the Release Issuance of Library Card. None 2 minutes Administrative officer I -
library card Sangguniang Panlungsod -
City Library
QMS-QMR-002 Rev 02 2022.02.28 538

1) Request for procurement of goods and services
Procurement is the way of the City Government to acquire a wide range of goods and services to deliver the
government programs to its people and maintain the government day-to-day operations. To take effect such
procurement it should be in the manner prescribed by the Republic Act. No 9184, also known as “Government
Procurement Reform Act”.

Classification G2B - Government to Business, G2G - Government to Government
Who may avail: All City Government Offices / Requesting offices
Project Procurement Management Plan (PPMP) (3 original) From all government offices
Annual Procurement Plan (APP) (4 original) City General Services Office - Basement
(1) Purchase Request (1 original, 4 file copy) (2) Obligation Request (1 From requesting offices
original, 4 file copy)
Canvass Sheet (1 original, 2 file copy) From 3 qualified and licensed suppliers
(1) Abstract of Proposal / Awards (1 original, 2 file copy) (2) Purchase Order (1 City General Services Office - 1st floor
Invoice/Delivery Receipt/ Billing documents (1 original, 1 photocopy) From the supplier
(1) Inspection and Acceptance Report (1 original, 2 file copy) (2) Disbursement City General Services Office - 1st Floor
Voucher (1 original, 2 file copy)
Official Receipt (1 original, 1 photocopy) From the supplier
QMS-QMR-002 Rev 02 2022.02.28 539

STEP 1. Prepare Project (1) Receive the PPMP and None 40hours Administrative Officer V - City
Procurement Management return one copy for their file General Services Office
Plan (PPMP) based on the (2) Consolidate all the PPMP
approved budget for the received (3) Prepare an
current year and submit to Annual Procurement Plan
BAC Secretariat at City from the consolidated PPMP
General Services Office on or (4) Review, approve and sign
before the set date of the prepared APP by the BAC
submission Secretariat and BAC
Chairperson (5) Submit the
approved APP to officer-in-
charge for posting as required
by the DILG for transparency
purposes every 31st of
January of the current year
STEP 2. Prepare Purchase (1) Receive the PR and OB-R None 20 minutes Administrative Officer V - City
Request and Obligation (2) Verify and check the PR General Services Office
Request and present to City against APP and initial the PR
General Services Office – if complied (3) Sign by the
Basement for checking and BAC Secretariat for approval
reviewing against APP
STEP 3. Process PR and OB-R Return PR and OB-R to the None 2 minutes Administrative Aide III - City
for routing approval requesting office for routing General Services Office
approval and processing
STEP 4. Present the approved (1) Receive the approved PR None 10 minutes Administrative Officer I - City
PR and OB-R to City General and OB-R (2) Assign PR General Services Office
Services Office – Basement control number and received
for assigning PR control date (3) Get one copy of PR
number for filing and recording (4)
Return to the employee-in-
charge of the requesting
office
QMS-QMR-002 Rev 02 2022.02.28 540

STEP 5. Submit the approved (1) Receive the approved PR None 40hours City General Services Officer -
PR and OB-R to canvassers at and OB-R (2) The Bids and City General Services Office,
City General Services Office – Awards Committee (BAC) Administrative Officer V - City
1st floor evaluate the PR to make the General Services Office,
decision on the mode of Administrative Assistant I -
procurement (3) Post Request City General Services Office,
for Quotation to PhilGEPS (4) Administrative Assistant IV -
Fill out Canvass sheets and City General Services Office
forward to 3 qualified and
licensed suppliers (5) Award
the Abstract of Proposal to
the lowest bid supplier (6)
Prepare Purchase Order (7)
Present the Purchase Order to
requesting office for approval
STEP 6. Receive and approve (1) Process the approved None 40hours Administrative Officer V - City
the Purchase Order by signing Purchase Order with the General Services Office,
of the requesting official and supplier (2) Prepare Administrative Assistant I -
submit to City General Inspection and Acceptance City General Services Office,
Services Office – 1st floor to Report (3) Deliver the goods Administrative Aide III - City
process purchased to the requesting General Services Office,
office Administrative Aide I - City
Administrative Assistant IV -
City General Services Office,
Const. & Maint. Capataz - City
General Services Office
QMS-QMR-002 Rev 02 2022.02.28 541

STEP 7. Inspect and accept (1) Conduct actual inspection None 1hour Administrative Officer V - City
the goods delivered to of the goods delivered to the General Services Office,
Requesting office and sign the requesting office through Administrative Assistant I -
Inspection and Acceptance Invoice/Delivery City General Services Office,
Report Receipt/Billing Documents (2) Administrative Officer III - City
Present the prepared General Services Office,
Inspection and Acceptance Administrative Officer I - City
Report to the requesting General Services Office,
official and request to sign it Administrative Assistant IV -
for acceptance (3) Prepare City General Services Office
Acknowledgment Receipt of
Equipment (ARE) and
Inventory Custodian Slip (ICS)
to be issued to person
accountable (4) Prepare
Disbursement Vouchers for
payment
STEP 8. Receive and approve (1) Process Disbursement None 40hours Administrative Officer V - City
Disbursement Voucher Voucher with supporting General Services Office,
through signing by the documents for routing Administrative Assistant I -
requesting official to pay for approval (2) Ask for Official City General Services Office,
the goods delivered or Receipt from the supplier Administrative Aide III - City
services rendered General Services Office,
Administrative Officer III - City
Administrative Assistant IV -
City General Services Office
QMS-QMR-002 Rev 02 2022.02.28 542

2) Custodian of Government Property
It refers to the guardianship of government property issued to the person accountable.

Who may avail: Accountable officer / employee
(1) Acknowledgment Receipt of Equipment (ARE) (1 original, 2 file copy) (2) City General Services Office - 1st Floor
Inventory Custodian Slip (ICS) (1 original, 2 file copy)
Report on Physical Count of Property, Plant and Equipment (RCPPE) (3 City General Services Office - Basement
original)
STEP 1. Receive and sign the (1) Sign for approval by the None 20 minutes Administrative Officer V - City
prepared ARE or ICS as the City General Services Officer General Services Office,
accountable officer / (2) Assign control number and Administrative Assistant IV -
employee get 2 file copies for records (3) City General Services Office
Issue the signed ARE or ICS
to the accountable officer /
employee
QMS-QMR-002 Rev 02 2022.02.28 543

STEP 2. Receive letter of Conduct inventory by physical None 176hours Administrative Aide VI - City
schedule to conduct annual count of PPE through tagging General Services Office,
physical count of Property, inventory stickers to all Administrative Aide IV - City
Plant and Equipment (PPE) to respective offices General Services Office,
the property custodian of all Administrative Officer III - City
respective offices General Services Office,
Security Guard I - City General
Services Office
STEP 3. Witness and confirm (1) Prepare RCPPE for the None 40hours City General Services Officer -
the inventory conducted by current year for updating (2) City General Services Office,
the property custodian of the Review and reconcile RCPPE Administrative Aide VI - City
offices with the Accounting Office (3) General Services Office,
Finalize the RCPPE through Administrative Aide IV - City
approval of the head (4) General Services Office,
Submit the RCPPE to COA on Administrative Officer III - City
or before 31st of January General Services Office,
every year Security Guard I - City General
Services Office
QMS-QMR-002 Rev 02 2022.02.28 544

3) Request for Transfer of Property Accountability
It refers to the transfer of property accountability from one accountable officer to another.

Who may avail: New accountable officer / employee
Acknowledgment Receipt of Equipment (ARE) (1 original, 2 file copy) City General Services Office – 1st Floor
QMS-QMR-002 Rev 02 2022.02.28 545

Request the employee-in- (1) Verify and inspect the None 8hours City General Services Officer -
charge to transfer the property accountability City General Services Office,
property assigned to his/her through the issued ARE (2) Administrative Aide III - City
to the new accountable officer Prepare the ARE to the newly General Services Office,
/ employee upon approval of accountable officer / Administrative Officer III - City
the head of office employee (3) Sign by the General Services Office
newly accountable officer /
employee and approve by the
head of office (4) Sign by the
City General Services Officer
for approval (5) Issue the
signed ARE to the newly
accountable officer /
employee (6) Get one copy for
records
TOTAL 0.00 8hours
QMS-QMR-002 Rev 02 2022.02.28 546

4) Request for Verification of Unified Clearance Certificate from property accountability
It refers to the verification of property accountability to certify that the applicant was free from accountabilities
from this office.

Who may avail: Requesting Government employee / applicant
Unified Clearance Certificate (1 original, 1 carbonized copy) City Treasurer's Office - Administrative Division
QMS-QMR-002 Rev 02 2022.02.28 547

Present the Unified Clearance (1) Receive the Unified None 30 minutes City General Services Officer -
Certificate to employee-in- Clearance Certificate (2) Verify City General Services Office,
charge to City General the clearance of the applicant Administrative Officer V - City
Services Office-basement through checking if there was General Services Office,
no issued ARE or all Administrative Aide III - City
properties are transferred to General Services Office,
another accountable Administrative Officer III - City
employee or returned to this General Services Office
office to certify that he/she
was free from property
accountability (3) Record and
log the Unified Clearance
Certificate to logbook (4) Sign
and approve by the Supply
Officers, Administrative
Officer and City General
Services Officer (5) Issue the
certificate to the applicant /
requesting employee
QMS-QMR-002 Rev 02 2022.02.28 548

5) Request for Return of Waste Materials and Unserviceable properties
Waste materials and properties which are deemed unserviceable by concerned offices are returned to City General
Services Office for proper disposal.

Who may avail: Concerned offices / departments
Request letter to return waste materials or unserviceable properties (1 Office concerned
Waste Materials and unserviceable properties to be surrendered From the accountable officer / employee
(1) Waste Materials Report (1 original, 2 file copy) (2) Property Return Slip (1 City General Services Office - Basement
original, 2 file copy) (3) Inventory & Inspection Report of Unserviceable
Property (IIRUP) (2 original, 1 file copy)
STEP 1. Submit request letter (1) Receive letter request and None 30 minutes Administrative Aide III - City
to employee-in-charge at GSO log (2) Verify through ARE/ICS General Services Office
Basement for schedule and of the accountable employee
checking of unserviceable
properties
QMS-QMR-002 Rev 02 2022.02.28 549

STEP 2. Surrender the waste (1) Conduct checking of None 8hours City General Services Officer -
materials or unserviceable returned unserviceable City General Services Office,
properties to employee-in- properties or waste materials Administrative Aide IV - City
charge of GSO Stockroom and transport to GSO General Services Office,
Stockroom (2) Prepare Administrative Aide III - City
Property Return Slip (PRS) or General Services Office,
Waste Materials Report (WMR) Administrative Officer III - City
(3) Sign PRS/WMR by the General Services Office,
Head office concerned (4) Security Guard I - City General
Sign PRS / WMR by the City Services Office
General Services Officer for
approval
STEP 3. Receipt of copy of (1) Release of approved PRS / None 30 minutes City General Services Officer -
Property Return Slip WMR (2) Record and log (3) City General Services Office,
Update Inventory & Inspection Administrative Aide IV - City
Report of Unserviceable General Services Office,
Property (IIRUP) Administrative Aide III - City
Administrative Officer III - City
Security Guard I - City General
Services Office
TOTAL 0.00 9hours
QMS-QMR-002 Rev 02 2022.02.28 550

6) Renewal of Registration of Government Vehicles at Land Transportation Office
To facilitate the annual registration of all government motor vehicles as prescribed by COA Circular No. 82-186 as a
mandatory requirement

Who may avail: Concerned offices / departments
(1) Certificate of Registration (1 photocopy) (2) Latest Official Receipt (1 City General Services Office - Basement
original, 1 photocopy)
Approved Disbursement Voucher (1 original, 2 file copy) Accounting Office
Check/Cash Advances for payment City Treasurer’s Office
STEP 1. Inform the employee- (1) Record and log the vehicle None 24hours Administrative Aide IV - City
in-charge to renew LTO to be renewed (2) Present the General Services Office
registration of the service OR/CR for verification (3)
vehicle to GSO Basement Prepare and process OB-R
and DV with supporting
documents to issue a check
or cash advances for payment
QMS-QMR-002 Rev 02 2022.02.28 551

STEP 2. Receive cash for (1) Issue cash for payment None 5 minutes Administrative Aide IV - City
payment and documents and documents needed to General Services Office
needed to process renewal to concerned personnel who will
LTO process the renewal (2)
Record and log the issuance
of cash
STEP 3. Process the renewal (1) Receive the original None 8hours Administrative Aide IV - City
of registration to LTO Official Receipt for filing (2) General Services Office
Record and log the renewal
QMS-QMR-002 Rev 02 2022.02.28 552

7) Request for support services
The office shall discharge some other functions and responsibilities which are necessary, appropriate or incidental
to efficient and effective provision of some support services that are related to general services.

Who may avail: Offices requiring the requested services
Authorized Vehicle Plate Number Office Concern
Reams of bond paper Office concern
(1) Request for a gasoline (1) Prepare gasoline slip/PO None 5 minutes Administrative Aide IV - City
slip/PO and driver’s trip ticket and driver’s trip ticket (2) General Services Office,
by the requesting official for Record and log the PO and Administrative Aide I - City
official travel purposes to plate number (3) Sign by the General Services Office
GSO basement authorized officer (4) Issue the
PO and trip ticket to
authorized driver
(2) Request for air- (1) Schedule for pulling out None 8hours Administrative Assistant II -
conditioning services the unit (2) Clean or repair for City General Services Office
maintenance of the unit
QMS-QMR-002 Rev 02 2022.02.28 553

(3) Request for printing (1) Receive the layout forms to None 20 minutes Administrative Aide I - City
services through be printed and the supply of General Services Office
Risographing machine bond papers (2) Operate the
machine for printing (3) Issue
the printed forms (4) Record
and log the printing services
(4) Request for security (1) Respond to the requested None 8hours Security Guard I - City General
provision to government security provision Services Office
buildings
(5) Request for the cleanliness (1) Clean and maintain the None 4hours Administrative Aide I - City
and orderliness of public orderliness of public places, General Services Office
places, government buildings, government buildings,
facilities and surroundings facilities and surroundings
QMS-QMR-002 Rev 02 2022.02.28 554

1) Photo Coverage of City Activities/Programs and Posting at the FB page of CIO
Photo shoots the activities/programs of the City and post at the FB page of CIO.
Office or Division City Information Office

Who may avail: All Offices of the City Government
(1) Verbal or written request for photo coverage of the activity. (1) Concerned office/agency
(2) Copy of the Program when applicable and details of the activity. (2) City Information Office
(1) Concerned office files a (1) Logs the request. None 2 minutes Administrative Assistant II -
request for a photo shoot of City Information Office
its scheduled activity.
(2) Photo shoots the None 4hours Administrative Aide V - City
activity/program as per Information Office
schedule.
(3) Edits all photos for None 4hours Administrative Aide V - City
posting. Information Office
(4) Checks photos for posting. None 2hours Chief Administrative Officer -
City Information Office
QMS-QMR-002 Rev 02 2022.02.28 555

(5) Prepares captions for the None 15 minutes Chief Administrative Officer -
photos of the activity/program City Information Office,
covered. Supervising Administrative
Officer - City Information
Office
(6) Posts selected and edited None 2 minutes Chief Administrative Officer -
photos at the FB page of CIO. City Information Office,
City Information Office,
Administrative Aide V - City
Information Office
QMS-QMR-002 Rev 02 2022.02.28 556

2) Video Coverage of the City Activities/Programs
Covers the city activities/programs thru video for posting at the FB page of CIO, Electronic Billboards and airing at
available local cable tv.

(1) Verbal or written request for video coverage of the activity/program. (1) Concerned office/agency
(2) Copy of the Program when applicable and details of the activity/program. (2) City Information Office
(1) Concerned office files a (1) Logs the request. None 2 minutes Administrative Assistant II -
request for a video coverage City Information Office
of its scheduled
activity/program.
(2) Covers the None 2hours Administrative Aide V - City
activity/program as per Information Office
schedule.
(3) Edits video for posting. None 3hours Administrative Aide V - City
Information Office
(4) Checks video for posting. None 15 minutes Chief Administrative Officer -
QMS-QMR-002 Rev 02 2022.02.28 557

(5) Posts edited and selected None 30 minutes Administrative Officer IV - City
video at the Fb page of CIO, Information Office
Electronic Billboards and
airing at available local cable
tv.
QMS-QMR-002 Rev 02 2022.02.28 558

3) Releasing/Airing of the Announcements of the City Mayor and the City Government at Local Cable Television,
Social Media Platforms, Barangay Radio Control, and Electronic Billboards.
Formulate a script and prepare a presentation of the announcement of the City Mayor and the City government at
available local cable television, social media platforms, Barangay Radio Control, and Electronic Billboards.

Who may avail: All Offices of the City Government and the General Public
(1) Script and video presentation of the announcement (1) City Information Office
(1) Concerned office files a (1) Logs the request and None 2 minutes Administrative Assistant II -
request for an announcement forwards to the City City Information Office
to be aired at any available Information Officer.
local cable tv and social
media platforms.
(2) Assigns personnel/team to None 5 minutes City Information Officer - City
formulate and prepare the Information Office
video presentation. Discuss
with the personnel/team the
intended flow of the
announcement.
QMS-QMR-002 Rev 02 2022.02.28 559

(3) Conceptualizes and None 16hours Chief Administrative Officer -
prepares a script for the video City Information Office
presentation of the
announcment.
(4) Formulates and prepares None 3hours Administrative Aide V - City
the video presentation of the Information Office
announcement.
(5) Submits video None 5 minutes Administrative Officer IV - City
presentation/s of Information Office
announcements to available
local cable tv, posts to social
media platforms, Barangay
Radio Control, and Electronic
Billboards.
QMS-QMR-002 Rev 02 2022.02.28 560

4) News Releases of the City Activities/Programs
Disseminates information about the city activities/programs thru Press Release

(1) Data/details of the news articles. (1) Concerned individual/office/agency
(1) Concerned (1) Notes the forwarded None 2 minutes Administrative Assistant II -
individual/office forwards to topic/subject. City Information Office
CIO the topics/subject for
press release.
(2) Researches and gathers None 2hours Supervising Administrative
data, details and pictures for Officer - City Information
news articles. Office
(3) Writes/encodes the news None 2hours Supervising Administrative
for release and submits to Officer - City Information
City Information Officer for Office
approval.
QMS-QMR-002 Rev 02 2022.02.28 561

(4) Comments and then None 15 minutes City Information Officer - City
approval of the news to be Information Office
released.
(5) Submits the news to local None 5 minutes Administrative Officer IV - City
media for press release. Information Office,
QMS-QMR-002 Rev 02 2022.02.28 562

5) Speeches/messages of the City Mayor
Prepares speeches/messages of the City Mayor

Who may avail: All Offices of the City Government and other concerned offices
(1) Invite/programme/request for speech/message (1) Concerned individual/office/agency
(1) Concerned (1) Logs the None 2 minutes Administrative Assistant II -
individual/office forwards to invite/programme/request. City Information Office
CIO the
invite/programme/request for
a speech/message of the City
Mayor.
(2) Researches and gathers None 2hours Chief Administrative Officer -
data, details for the City Information Office,
speech/message to be Supervising Administrative
prepared. Officer - City Information
V - City Information Office
QMS-QMR-002 Rev 02 2022.02.28 563

(3) Writes/encodes the None 1hour Chief Administrative Officer -
speech/message for approval City Information Office,
of the CIO. Supervising Administrative
V - City Information Office
approval of the Information Office
speech/message of the City
Mayor.
(5) Forwards the None 5 minutes Administrative Officer IV - City
speech/message to the Information Office,
requester. Administrative Assistant II -
QMS-QMR-002 Rev 02 2022.02.28 564

6) Announcement and Advisory
Prepares announcement and advisory as per instruction.

Who may avail: All Offices of the City Government and other concerned offices.
(1) Subject/details of the announcement to be prepared. (1) Concerned individual/office/agency
(1) Concerned (1) Logs the request. None 2 minutes Administrative Assistant II -
individual/office forwards to City Information Office
CIO the request and
subject/details of the
announcement/advisory to be
disseminated.
(2) Prepares the None 1hour Supervising Administrative
announcement/advisory and Officer - City Information
submits to City Information Office
Officer.
QMS-QMR-002 Rev 02 2022.02.28 565

approval of the prepared Information Office
announcement/advisory for
lay-out.
(4) Lay-out and edits None 30 minutes Administrative Aide V - City
advisory/announcement. Information Office
(5) Posts the approved None 5 minutes Administrative Officer IV - City
advisory/announcement. Information Office,
QMS-QMR-002 Rev 02 2022.02.28 566

7) Minutes of the Meeting and Report of the City Anti-Drug Abused Council (CADAC) and Functionalities
Prepares the Minutes of the Meeting or Report of CADAC functionalities.

Who may avail: CADAC Chairperson and members
(1) Notice of the Meeting (1) CADAC
(2) Agenda of the Meeting (2) CADAC
(3) Attendance (3) CADAC
(1) The council forwards the (1) Logs the Notice and None 2 minutes Administrative Assistant II -
Notice and Agenda of the Agenda and forwards to the City Information Office
Meeting to the City designated personnel or focal
Information Office. person.
(2) Designated personnel or None 2hours Administrative Officer V - City
focal person attends the Information Office
meeting and takes notes of
what has transcribed during
the meeting.
(3) Prepares the Minutes of None 2hours Administrative Officer V - City
the Meeting/report. Information Office
QMS-QMR-002 Rev 02 2022.02.28 567

(4) Submits the Minutes of the None 5 minutes Administrative Officer V - City
Meeting/report to the council Information Office
copy furnish the City
Information Office.
QMS-QMR-002 Rev 02 2022.02.28 568

8) Minutes of the Meeting of the City Nutrition Committee (CNC) and Technical Working Group (TWG)
Functionalities
Prepares the Minutes of the Meeting/Report of CNC and TWG functionalities.

Who may avail: CNC Chairperson and members
(1) Notice of the Meeting (1) CNC and TWG
(2) Agenda of the Meeting (2) CNC and TWG
(3) Attendance (3) CNC and TWG
(1) The committee forwards (1) Logs the notice and None 2 minutes Administrative Assistant II -
the Notice and Agenda of the agenda and forwards to the City Information Office
Meeting to the City designated personnel or focal
Information Office. person.
(2) Designated personnel or None 2hours Community Affairs Officer IV -
focal person attends the City Information Office
meeting and takes notes of
what has transcribed during
the meeting.
(3) Prepares the Minutes of None 2hours Community Affairs Officer IV -
the Meeting/report. City Information Office
QMS-QMR-002 Rev 02 2022.02.28 569

(4) Submits the Minutes of the None 5 minutes Community Affairs Officer IV -
Meeting/report to the City Information Office
committee copy furnish the
CIO.
QMS-QMR-002 Rev 02 2022.02.28 570

9) Lay-out and Design of Tarpaulin
Prepares the lay-out and design of the tarpaulin to be posted in strategics areas.

Who may avail: All City Government Offices and functionalities
(1) Verbal or written request for a lay-out and design of a tarpaulin (1) Concerned office/individual
(1) The concerned (1) Logs the request and None 2 minutes Administrative Assistant II -
office/individual submits the forwards to the assigned City Information Office
request with the complete personnel.
details for the lay-out and
design of the tarpaulin.
(2) The designated personnel None 1hour Administrative Aide V - City
prepares the lay-out and Information Office
design of the requested
tarpaulin.
approves the lay-out and Information Office
design of the tarpaulin.
QMS-QMR-002 Rev 02 2022.02.28 571

(4) Forwards the approved None 5 minutes Administrative Officer IV - City
tarpaulin to the requester for Information Office,
printing. Administrative Assistant II -
QMS-QMR-002 Rev 02 2022.02.28 572

10) Attendance to Meetings/Public or Committee Hearings/Regular Sangguniang Panlungsod Sessions
Attends meeting/public or committee hearing/regular Sangguniang Panlungsod session as per instructions and
prepares report to be submitted to the City Information Officer.

Who may avail: All city government offices and functionalities
(1) Invite or Notice of the Meeting (1) Concerned office/individual
(1) The concerned (1) Logs the Invite or Notice of None 2 minutes Administrative Assistant II -
office/individual sends the the Meeting and forwards to City Information Office
Invite or Notice of the Meeting the assigned personnel.
to the City Information Office.
QMS-QMR-002 Rev 02 2022.02.28 573

(2) The assigned personnel None 2hours Chief Administrative Officer -
attends the City Information Office,
meeting/hearing/session. Supervising Administrative
V - City Information Office,
Community Affairs Officer IV -
(3) The attendee prepares a None 1hour Chief Administrative Officer -
report of the City Information Office,
meeting/hearing/session Supervising Administrative
attended and submits to the Officer - City Information
City Information Officer. Office, Administrative Officer
V - City Information Office,
Community Affairs Officer IV -
QMS-QMR-002 Rev 02 2022.02.28 574

11) Provision of Data/Information
Client may request for the available data of information he/she needs relative to a study, research or requirement.

Who may avail: All government offices/personnel and the General Public
(1) Verbal or written request (1) Personal request of the client or his/her representative
(1) Client or representative (1) Receives and logs the None 2 minutes Administrative Assistant II -
submits his/her verbal/written request from the client. City Information Office
request to the receiving
personnel or staff of the City
Information Office.
(2) Verifies if information/data None 10 minutes City Information Officer - City
requested by the client is Information Office, Chief
available. Administrative Officer - City
Information Office
QMS-QMR-002 Rev 02 2022.02.28 575

(3) If available, the None 3 minutes Chief Administrative Officer -
information/data is shared, City Information Office,
emailed, printed or Administrative Assistant II -
photocopied for the client. City Information Office
Otherwise, client is referred to
other offices or sources where
the information requested can
be obtained.
QMS-QMR-002 Rev 02 2022.02.28 576

7) Issuance of Certification/Clearance /Other Pertinent Document(s)
Certification/clearance is a requirement for the following purpose: (1) No pending administrative case for fidelity (2)
Application for Civil Service Eligibility (3) Application for scholarship grant of the barangay officials' children ((4)
Application to carry fire-arms (5) Application for the Department of Foreign Affairs (DFA) and authentication and
red ribbon purposes (6) Death claims

Who may avail: Barangay Officials
(1) Oath of Office and Appointment of Barangay Official (1) Barangay Affairs/DILG
(2) Certification of residency from the Barangay (with dry seal) (2) Respective Barangay of the client
(1) Client submits all the (1) Checks the completeness None 5 minutes Community Affairs Officer IV -
requirements to the receiving of the requirements submitted City Information Office
personnel. by the client(s) and verifies
the same against the records
on file.
(2) Prepares the requested None 10 minutes Community Affairs Officer IV -
document(s). City Information Office
(3) Reviews, validates and None 4 minutes Community Affairs Officer V -
initials the requested City Information Office
document(s).
QMS-QMR-002 Rev 02 2022.02.28 577

(4) Forwards the requested None 5 minutes Community Affairs Officer V -
documetn(s) to the City Mayor City Information Office,
for approval. Community Affairs Officer IV -
(5) Approves and signs the None 5 minutes City Mayor - 's Office
requested document(s).
(6) Records to the logbook None 5 minutes Community Affairs Officer IV -
and releases the requested City Information Office
document(s) to the client or
concerned Barangay Official.
QMS-QMR-002 Rev 02 2022.02.28 578

8) Issuance of the Oath of Office and Appointment of Elective/Appointive Barangay Officials and Barangay Tanods
Oath of Office and Appointment is a requisite for the application for the scholarship grant of barangay officials'
children.

Who may avail: Barangay Officials and Tanods
(1) Resolution or Kapasiyahan from the concerned Barangay duly signed by (1) Respective Barangay of the client
the Sangguniang Barangay Members
(1) Client submits all the (1) Checks the completeness None 5 minutes Community Affairs Officer IV -
necessary requirements to the of the requirements submitted City Information Office
receiving personnel. by the client(s) and verifies
the same against records on
file.
QMS-QMR-002 Rev 02 2022.02.28 579

(2) Prepares, types or encodes None 5 minutes Community Affairs Officer V -
the name and other necessary City Information Office,
data of the concerned Community Affairs Officer IV -
barangay officials (Punong City Information Office
Barangays, Kagawads, Brgy.
Secretaries, and Brgy.
Treasurers) in the pre-printed
form of "Panunumpa sa
Katungkulan", "Paghihirang"
and Appointment.
(3) Reviews, validates and None 4 minutes Community Affairs Officer V -
initials the Oath of Office and City Information Office
Appointment.
(4) Forwards the Oath of None 5 minutes Community Affairs Officer V -
Office and Appointment to the City Information Office,
City Mayor for signature. Community Affairs Officer IV -
(5) Approves and signs the None 10 minutes City Mayor - 's Office
documents.
(6) Records to the logbook None 5 minutes Community Affairs Officer IV -
and releases the requested City Information Office
document(s) to the client or
concerned Barangay Official.
QMS-QMR-002 Rev 02 2022.02.28 580

14) Announcement of Barangay and City Government Programs/Activities, Vehicular Accidents and Assistance to
MERALCO, Water District, Ambulance, Fire Incident, Missing Person/Animal, Carnapped/Abandoned Vehicle,
Robbery/Hold-up, CTMO/PSAF, and Police
Radio announcement is vital to be able to transmit information to the concerned office/individual for immediate
response and appropriate action.

Who may avail: All government agencies and the General Public
(1) Verbal/written request (1) Personal request of the client or his/her representative
(2) Copy of information/announcement (2) Concerned agency/individual
(1) Client goes directly to the (1) Radio Operator on Duty None 2 minutes Administrative Officer IV - City
Radio Room (5th Floor, Good receives the information from Information Office
Governance Bldg.) or call the client/caller.
562-3086.
(2) Client talks/explains to the (2) Radio Operator on Duty None 8 minutes Administrative Officer IV - City
Radio Operator on Duty the disseminates the Information Office
announcement that needs to announcement to concern
be disseminated. agency/office as per given
information.
QMS-QMR-002 Rev 02 2022.02.28 581

1) Process for Issuance of Identification Card for Regular Employee
Issuance of Id for regular employees are process at the MIS Office subject to the approval of the CHRMO
Office or Division City Mayor's Office - MIS

Who may avail: All Regular Employees of the City Government
Listed on masterlist for scheduled regular employee HR Office
Q.R. Code schedule 1) HR Office 2) SPC Q.R Pass application from "www.pylonproject.com"
Must wear blue uniform or blue polo shirt with seal of San Pablo City N/A
Present Q.R Code Scan and Verify Q.R code None 1 minute Information Technology
MIS
Proceed to designated picture Capture and edit employee None 20 minutes Information Technology
taking area picture Officer II - City Mayor's Office -
MIS
Wait for the release of I.D Print I.D and delivered to H.R None 72hours Information Technology
office Officer II - City Mayor's Office -
MIS
QMS-QMR-002 Rev 02 2022.02.28 582

2) Process for Issuance of Identification Card for Job Order Employee
Issuance of Id for Job Order employees are process at the MIS Office subject to the approval of the CHRMO

Who may avail: All Job Order Employees of the City Government
1) Listed on masterlist for scheduled regular employee 2) Q.R. Code schedule HR Office
Present Q.R Code Scan and Verify Q.R Code None 1 minute Information Technology
MIS
Proceed to designated picture Capture photo and print I.D None 13 minutes Information Technology
taking area Officer II - City Mayor's Office -
MIS
Wait for the release of I.D Issue the I.D None 1 minute Information Technology
MIS
QMS-QMR-002 Rev 02 2022.02.28 583

3) Process for Reprinting of Identification Card
Reprinting of I.D

Who may avail: All Employee
Receipt HR Office
Present receipt Check and verify receipt None 15 minutes Information Technology
MIS
QMS-QMR-002 Rev 02 2022.02.28 584

4) MIS Request Form For MTOP Services
Concerns / Problem for MTOP Services

Who may avail: All
MIS request form CTMO
Present MIS request form Verify request if valid and duly None 1 minute Information Technology
signed by concerned Officer II - City Mayor's Office -
government employee and MIS
approved by head of
section/dept.
Send request to MIS None 1 minute Information Technology
programmer and execute the Officer II - City Mayor's Office -
requested correction for MIS
approval
accomplish and tag the None 1 minute Information Technology
request slip with reference Officer II - City Mayor's Office -
number of duly performed MIS
service request
QMS-QMR-002 Rev 02 2022.02.28 585

QMS-QMR-002 Rev 02 2022.02.28 586

5) MIS Request Form For BPLO Services
Concerns / Problem for BPLO Services

Who may avail: All
MIS request form BPLO
Present MIS request form Verify request if valid and duly None 1 minute Information Technology
signed by concerned Officer II - City Mayor's Office -
government employee and MIS
approved by head of
section/dept.
Send request to MIS None 1 minute Information Technology
programmer and execute the Officer II - City Mayor's Office -
requested correction for MIS
approval
Accomplish and tag the None 5 minutes Information Technology
request slip with reference Officer II - City Mayor's Office -
number of duly performed MIS
service request
QMS-QMR-002 Rev 02 2022.02.28 587

1) Request for Security Service to government buildings
To provide security service such as guarding to government buildings to maintain safe and secure facilities during
night hours
Office or Division City General Services Office - PSAF

Who may avail: Offices requiring the security service
Logbook City General Services Office - Basement
(1) Make a call or ask the Head (1) Deploy a security guard to None 10 minutes Security Officer IV - City
office or PSAF Division Chief the requested government General Services Office,
to request for security building (2) Log for Security Guard I - City General
provision attendance during night hours Services Office
of duties (3) Respond to
security incidents and report
to the Division Chief for
proper action
QMS-QMR-002 Rev 02 2022.02.28 588

LEGISLATIVE
SERVICES
QMS-QMR-002 Rev 02 2022.02.28 589
1) PROVIDE INFORMATION/CONSULTATION REGARDING LEGISLATIVE PROCESS:
Legislative process refers to the procedure through which a proposed law goes in order to become a law.
Office or Division Sangguniang Panlungsod

(1) Verbal request (1) Personal consultation at the 7th floor
(2) Written request (2) Letter of request sent personally or thru email
If Personal Consultation (1) Ask clients to sign in None 5 minutes Administrative Aide III -
(verbal) (1) Sign in the logbook / contact tracing Sangguniang Panlungsod
logbook form, check temperature.
(2) Proceed with consultation (2) Ask clients his/her needs None 1 minute Administrative Aide III -
(3) Actual Consultation with None 5 minutes Secretary to the Sang.
the client Panlungsod - CGDH I -
Sangguniang Panlungsod,
Asst. Sec. to the Sang.
Panlungsod - CGADH I -
QMS-QMR-002 Rev 02 2022.02.28 590

If Written Consultation (letter If Personal: (1) Ask clients to None 5 minutes Administrative Aide III -
received personally or thru sign in logbook / contact Sangguniang Panlungsod
email / post) (1) Provide letter tracing form, check
of request temperature.
(2) Provide contact (2) Ask clients his/her needs None 1 minute Administrative Aide III -
information Sangguniang Panlungsod,
Officer - Sangguniang
Panlungsod, Administrative
Officer I - Sangguniang
Aide IV - Sangguniang
Aide II - Sangguniang
Panlungsod
(3) Call receiving officer from None 1 minute Administrative Aide III -
Records Section Sangguniang Panlungsod
(4) Record request on logbook None 5 minutes Administrative Officer I -
(5) Forward request to SP None 2 minutes Administrative Officer I -
Secretary Sangguniang Panlungsod
(6) Compose written response None 10 minutes Secretary to the Sang.
to request Panlungsod - CGDH I -
(7) Print reply None 2 minutes Administrative Assistant II -
QMS-QMR-002 Rev 02 2022.02.28 591

(8) Sign reply None 1 minute Secretary to the Sang.
Panlungsod - CGDH I -
(9) Release reply to request None 1 minute Administrative Aide IV -
Administrative Aide II -
QMS-QMR-002 Rev 02 2022.02.28 592

2) PROVIDE ASSISTANCE FOR RESEARCH ON DOCUMENTS ON FILE: RECORDS SECTION
Official documents are filed at the Records Section, any interested party/person may request needed documents
thru verbal, written or request thru email.

(1) Written Request Pro-forma letter request at Records Section
(1) Provide Letter of request (1) Ask clients to sign in None 5 minutes Administrative Aide III -
logbook / contact tracing Sangguniang Panlungsod
form, check temperature.
QMS-QMR-002 Rev 02 2022.02.28 593

(2) Ask client his/her needs None 1 minute Administrative Aide III -
Panlungsod
(2) Conduct research (3) Call receiving officer from None 1 minute Administrative Aide III -
Records Section Sangguniang Panlungsod,
Panlungsod
(4) Record request on logbook None 1 minute Administrative Officer I -
Administrative Aide IV -
(5) Forward request to SP None 1 minute Administrative Officer I -
Secretary for approval Sangguniang Panlungsod,
Administrative Aide IV -
QMS-QMR-002 Rev 02 2022.02.28 594

(6) Provide assistance on None 5 minutes Administrative Aide III -
research request Sangguniang Panlungsod,
Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 595

3) PROVIDE REQUEST FOR COPY OF PUBLIC RECORDS ON FILE (RESOLUTIONS, ORDINANCES, MINUTES,
JOURNAL, etc.): RECORDS DIVISION
Duly approved resolutions, ordinances, journal of sessions, minutes of meeting are properly filed at the Records
Section for reference.

(1) Request letter Pro-forma letter request at Records Section
(2) Receipt of payment if certified true copy Treasurer's Office
form, check temperature
(2) Ask client his/her needs None 5 minutes Administrative Aide III -
Records Section Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 596

Administrative Officer IV -
(5) Forward request to SP None 1 minute Administrative Officer I -
Secretary for approval Sangguniang Panlungsod,
(2) Client will provide email (6) Provide copy: (a) PDF sent None 5 minutes Administrative Aide III -
address to their email address Sangguniang Panlungsod,
Administrative Officer I -
(3) Client will be accompanied (b) Client will be accompanied None 10 minutes Administrative Aide III -
to photocopy at their own to photocopy needed Sangguniang Panlungsod
expense document (Client's expense)
(4) Go to Treasurer's Office for (7) Client will be asked to sign None 5 minutes Administrative Aide IV -
payment of fees for certified logbook after receipt of Sangguniang Panlungsod,
true copy. needed document Administrative Aide II -
QMS-QMR-002 Rev 02 2022.02.28 597

4) SUBMISSION OF REQUESTS BY CLIENTS/GENERAL PUBLIC FOR INCLUSION IN THE AGENDA OF THE
SANGGUNIANG PANLUNGSOD
General public/clients can submit their requests for inclusion in the Agenda

(1) Written letters/request Individual requests to the City Council
(2) Client will provide email (2) Ask client his/her needs None 1 minute Administrative Aide III -
address Sangguniang Panlungsod
(3) Stamp received at SP and None 1 minute Administrative Officer I -
inform client that request will Sangguniang Panlungsod,
be included in the Agenda Administrative Officer IV -
QMS-QMR-002 Rev 02 2022.02.28 598

(5) Scan the document/s None 5 minutes Administrative Aide III -
Administrative Officer I -
(6) Forward request to None 1 minute Administrative Officer I -
Secretarial Section for Sangguniang Panlungsod
encoding
(7) Final preparation of None 1hour Secretary to the Sang.
Agenda on Wednesday at 12 Panlungsod - CGDH I -
noon each week Sangguniang Panlungsod,
(8) Printing of the Agenda None 30 minutes Board Secretary II -
(9) Cover letter / notice of None 15 minutes Administrative Assistant II -
session encoded and printed Sangguniang Panlungsod
(10) Cover letter / notice of None 5 minutes Secretary to the Sang.
session signed Panlungsod - CGDH I -
(11) Agenda/addenda None 30 minutes Administrative Assistant IV -
distributed to the Vice-Mayor Sangguniang Panlungsod
and SP Members: a. Hard
copy delivered
b. Soft copy through email None 5 minutes Board Secretary II -
QMS-QMR-002 Rev 02 2022.02.28 599

5) FACILITATION OF REGULAR / SPECIAL SESSION OF THE SANGGUNIANG PANLUNGSOD
The Secretariat is mandated by law to facilitate the conduct of the regular and special sessions of the Sangguniang
Panlungsod

Who may avail: Secretariat / Sangguniang Panlungsod Members
(1) Notice of Session Secretarial Section
(2) Attendance Sheet Secretarial Section
(3) Agenda Secretarial Section
(4) Supporting documents from the list of Items in the Agenda Secretarial Section
(5) Privilege Speech Form Secretarial Section
(6) Committee reports (if any) SP Member
(7) Proposed resolutions / ordinances (if any) SP Member
Not applicable (internal (1) Session Conducted - None City Vice-Mayor I -
process) Parliamentary Procedure Sangguniang Panlungsod,
Secretary to the Sang.
QMS-QMR-002 Rev 02 2022.02.28 600

(2) Checking of attendance None 1 minute Secretary to the Sang.
(3) Recording / hand noting of None Secretary to the Sang.
proceedings Panlungsod - CGDH I -
Administrative Assistant V -
Board Secretary IV -
Board Secretary III -
Board Secretary II -
Board Secretary I -
Senior Administrative
Assistant I - Sangguniang
Panlungsod
TOTAL 0.00 1 minute
QMS-QMR-002 Rev 02 2022.02.28 601

6) PROVIDE SERVICES; SECRETARIAL SECTION
Secretarial Section is responsible for the recording/transcription and finalization of documents arising from the
sessions of the council and to be forwarded to Records Section for release and eventual filing

Who may avail: Secretarial Section Personnel
NA NA
NA 6.1 PREPARATION OF DRAFT None 48hours Administrative Assistant V -
OF JOURNAL AND MINUTES: Sangguniang Panlungsod,
(1) Transcription of the Senior Administrative
proceedings - Journal / Assistant I - Sangguniang
Minutes Panlungsod
(2) Review of the drafts - None 1hour Board Secretary III -
Journal / Minutes Sangguniang Panlungsod
(3) Printing of the drafts - None 2hours Administrative Assistant II -
Journal / Minutes Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 602

(4) Sending thru email of None 2 minutes Administrative Assistant II -
drafts to VM, SP Members and Sangguniang Panlungsod
concerned persons
6.2 PREPARATION OF None 15 minutes Senior Administrative
JOURNAL AND MINUTES IN Assistant I - Sangguniang
FINAL FORM: (1) Printing of Panlungsod
Journal / Minutes in final form
(2) Review of final form None 10 minutes Secretary to the Sang.
(3) Review and Signature for None 10 minutes Secretary to the Sang.
every page of final form Panlungsod - CGDH I -
(4) Signing of Journal by the None 1hour Senior Administrative
Vice-Mayor and SP Members Assistant I - Sangguniang
Panlungsod
6.3 PREPARATION OF None 10 minutes Secretary to the Sang.
APPROVED RESOLUTIONS Panlungsod - CGDH I -
AND ORDINANCES IN DRAFT Sangguniang Panlungsod,
AND FINAL FORM: (1) Prepare Asst. Sec. to the Sang.
draft of approved resolutions Panlungsod - CGADH I -
and ordinances during the Sangguniang Panlungsod
session
(2) Encode the draft None 4hours Board Secretary I -
Resolutions/Ordinances Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 603

(3) Review the draft None 10 minutes Secretary to the Sang.
(4) Print the approved None 4hours Board Secretary I -
resolutions/ordinances in final Sangguniang Panlungsod
form
(5) Signature on approved None 5 minutes Secretary to the Sang.
resolutions/ordinances Panlungsod - CGDH I -
(6) Signature of the Vice- None 48hours Administrative Assistant IV -
Mayor and all concerned Sangguniang Panlungsod
(7) Forwarded to Records None 15 minutes Administrative Assistant IV -
Division for endorsement to Sangguniang Panlungsod
the City Mayor for approval
6.4 PREPARATION OF None 1 minute Board Secretary IV -
INVITATION LETTERS FOR Sangguniang Panlungsod,
COMMITTEE Board Secretary III -
MEETINGS/HEARINGS: (1) Sangguniang Panlungsod
Receive Notice of Hearing
(2) Supporting documents of None 3 minutes Board Secretary IV -
Item in the Agenda to be Sangguniang Panlungsod,
discussed in the meeting Board Secretary III -
QMS-QMR-002 Rev 02 2022.02.28 604

(3) Draft the invitation letter/s None 2hours Board Secretary IV -
(4) Review the draft letter/s None 2 minutes Board Secretary IV -
(5) Print the invitation letter/s None 1hour Board Secretary IV -
(6) Sign the invitation letter/s None 1 minute Secretary to the Sang.
(7) Forward Invitations and None 10 minutes Secretary to the Sang.
supporting documents to Panlungsod - CGDH I -
Legislative Section for Sangguniang Panlungsod,
distribution Asst. Sec. to the Sang.
Administrative Assistant III -
QMS-QMR-002 Rev 02 2022.02.28 605

6.5 LISTING OF ITEMS IN THE None 24hours Administrative Assistant III -
AGENDA REFERRED TO THE Sangguniang Panlungsod,
COMMITTEES: (1) List of Administrative Assistant II -
referrals prepared for each Sangguniang Panlungsod
committee
(2) List of referrals noted None 10 minutes Board Secretary II -
(3) List of referrals distributed None 1hour Secretary to the Sang.
to Committee Chairman Panlungsod - CGDH I -
Board Secretary II -
(4) Supporting documents None 30 minutes Administrative Assistant IV -
recorded and filed Sangguniang Panlungsod
(5) Supporting documents None 15 minutes Board Secretary II -
forwarded to Legislative Sangguniang Panlungsod
Section in case of meeting
received after conduct of Sangguniang Panlungsod
meeting thru the Legislative
Section
forwarded to the Secretary Sangguniang Panlungsod
upon approval of the City
Council
QMS-QMR-002 Rev 02 2022.02.28 606

7) FACILITATION OF COMMITTEE MEETINGS/HEARINGS: LEGISLATIVE SECTION
The Legislative Section is responsible for forwarding invitations to concerned parties and facilitation of committee
meetings/hearings for proper documentation and filing of minutes

Who may avail: Legislative Section Personnel/General Public/SP Members
(1) Schedule of committee meetings Scheduled as per announcement of SP committees / Posted in the SP bulletin
board
(2) Attendance sheet
(3) Supporting documents from the list of Items in the Agenda (from
Secretarial Section)
NA (1) Invitations and supporting None 5 minutes Administrative Aide I -
documents received from the Sangguniang Panlungsod,
Secretarial Section Administrative Assistant I -
(2) Invitations recorded and None 5 minutes Local Legislative Staff Officer
handed to messengers/drivers V - Sangguniang Panlungsod,
for delivery Local Legislative Staff Officer
II - Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 607

(3) Preparation of the session None 20 minutes Administrative Assistant I -
hall - cleanliness and sound Sangguniang Panlungsod
system on date of meeting
(4) Checking of attendance None 10 minutes Administrative Aide III -
Administrative Aide I -
Local Legislative Staff Officer
II - Sangguniang Panlungsod,
(5) recording / hand noting of None 10 minutes Local Legislative Staff Officer
proceedings V - Sangguniang Panlungsod
(6) Return supporting None 5 minutes Local Legislative Staff Officer
documents to the Secretarial II - Sangguniang Panlungsod
Section
(7) Transcribing the None 72hours Administrative Aide I -
proceedings of the Sangguniang Panlungsod,
meeting/hearing Local Legislative Staff Officer
(8) Encoding and printing of None 20 minutes Administrative Aide III -
the proceedings of the Sangguniang Panlungsod,
meeting/hearing Local Legislative Staff Officer
V - Sangguniang Panlungsod,
QMS-QMR-002 Rev 02 2022.02.28 608

(9) Proof reading of the None 20 minutes Local Legislative Staff Officer
transcripts V - Sangguniang Panlungsod,
(10) Final printing of the None 10 minutes Administrative Aide III -
transcript Sangguniang Panlungsod,
(11) Signing of the transcript None 2 minutes Local Legislative Staff Officer
(12) Recording, storage and None 10 minutes Administrative Assistant I -
preservation of the transcripts Sangguniang Panlungsod
of the meeting/hearing
QMS-QMR-002 Rev 02 2022.02.28 609

8) REQUEST FOR COPY OF MINUTES OF MEETINGS
General public may request the minutes of meetings upon submission of request citing the purpose

(1) Request letter Pro-forma letter request at Records Section
(2) Receipt of payment of certified true copy Treasurer's Office
(2) Client will provide email (2) Ask client his/her needs None 2 minutes Administrative Aide III -
address Sangguniang Panlungsod,
QMS-QMR-002 Rev 02 2022.02.28 610

Legislative Section Sangguniang Panlungsod,
(4) Record request on logbook None 1 minute Local Legislative Staff Officer
V - Sangguniang Panlungsod
(5) Forward request to SP None 2 minutes Local Legislative Staff Officer
Secretary for approval V - Sangguniang Panlungsod,
(6) Provide copy: (a) PDF file None 2 minutes Local Legislative Staff Officer
sent to their email address II - Sangguniang Panlungsod
(3) Client will be accompanied (b) Client will be accompanied None 5 minutes Local Legislative Staff Officer
to photocopy at their own to photocopy needed II - Sangguniang Panlungsod
expense document
(4) Go to Treasurer's Office for (d) Client will be asked to sign None 3 minutes Local Legislative Staff Officer
payment of fees for certified logbook after receipt of V - Sangguniang Panlungsod
true copy needed document
QMS-QMR-002 Rev 02 2022.02.28 611

9) PREPARATION OF ANNUAL BUDGET, ANNUAL INVESTMENT PROGRAM AND PROJECTS FOR 20%
DEVELOPMENT PLAN (ADMINISTRATIVE DIVISION)
Preparation of Annual Budget, Annual Investment Program and Projects for 20% Development Plan are mandatory
for the efficient delivery of services

Who may avail: Each Department
(1) Proposed Annual Budget, AIP and projects for 20% DP Department's Proposal
Proposed an annual budget, (1) Prepare a proposed annual None 48hours Secretary to the Sang.
AIP and 20% DP budget, AIP and 20% DP Panlungsod - CGDH I -
(submit every July) Sangguniang Panlungsod
(2) Discuss the proposal to None City Vice-Mayor I -
Vice-Mayor and SP Members Sangguniang Panlungsod
TOTAL 0.00 48hours
QMS-QMR-002 Rev 02 2022.02.28 612

10) PREPARATION OF ANNUAL BUDGET, ANNUAL INVESTMENT PROGRAM AND PROJECTS FOR 20%
DEVELOPMENT PLAN (ADMINISTRATIVE DIVISION)
Preparation of Annual Budget, Annual Investment Program and Projects for 20% Development Plan are mandatory
for the efficient delivery of services

(1) Proposed Annual Budget, AIP and projects for 20% DP Department's Proposal
Proposed an annual budget, (1) Prepare a proposed annual None 48hours Secretary to the Sang.
AIP and 20% DP budget, AIP and 20% DP Panlungsod - CGDH I -
(submit every July) Sangguniang Panlungsod
(2) Discuss the proposal to None City Vice-Mayor I -
Vice-Mayor and SP Members Sangguniang Panlungsod
(3) Approval of Vice-Mayor for None City Vice-Mayor I -
submission to Mayor's Office Sangguniang Panlungsod
for consolidation
TOTAL 0.00 48hours
QMS-QMR-002 Rev 02 2022.02.28 613

11) PREPARATION OF ANNUAL PROCUREMENT PLAN (ADMINISTRATIVE DIVISION)
Approval of an Annual Procurement Plan is a mandatory requirement before a particular office/department can
purchase supplies and equipment, among others

(1) Proposed Annual Procurement Plan Department's Proposal
Proposed Annual (1) Prepare a proposed Annual None 48hours Secretary to the Sang.
Procurement Plan Procurement Plan (on or Panlungsod - CGDH I -
before November 4) Sangguniang Panlungsod,
III - Sangguniang Panlungsod
(2) Submit for approval None City Vice-Mayor I -
(3) Approved the proposed None City Vice-Mayor I -
APP and submitted to Mayor's Sangguniang Panlungsod
Office for consolidation
TOTAL 0.00 48hours
QMS-QMR-002 Rev 02 2022.02.28 614

12) ADMINISTRATION OF PROCESSING THE LEAVE OF EMPLOYEES (ADMINISTRATIVE DIVISION)
Leave of absences of each employee should be processed, filed and submitted to the CHRMO

Who may avail: All regular plantilla personnel
(1) Leave Form Administrative Division, Sangguniang Panlungsod
(1) Properly fill up leave form (1) Administer the filing of None 10 minutes Local Legislative Staff Officer
leave III - Sangguniang Panlungsod
(2) Submit to Department None City Vice-Mayor I -
Head for approval Sangguniang Panlungsod,
(3) Submit to CHRMO None Local Legislative Staff Officer
III - Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 615

13) PREPARATION OF PAYROLLS
The Administrative Division is responsible for the preparation and processing of payrolls for the services rendered
by the employees together with its supporting documents

Who may avail: Payroll Masters
(1) Prepare Payroll at MIS Management Information System Office
(1) Prepare Payrolls (1) Prepare Payrolls and all None 24hours Administrative Aide VI -
supporting documents (bi- Sangguniang Panlungsod,
montly) Administrative Officer IV -
(1.1) Submit to Department None Secretary to the Sang.
Head for signature Panlungsod - CGDH I -
(1.2) Submit to Vice-Mayor for None City Vice-Mayor I -
signature Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 616

FOR JOB ORDER None 2hours Administrative Aide III -
PERSONNEL: (2) Prepare Sangguniang Panlungsod
payroll at the Office (bi-
monthly)
(2.1) Submit to Dept. head for None 5 minutes Secretary to the Sang.
signature Panlungsod - CGDH I -
(2.2) Submit to Vice-Mayor for None 5 minutes City Vice-Mayor I -
signature Sangguniang Panlungsod
(2.3) For processing of payroll None 4hours Administrative Aide III -
to diff. offices Sangguniang Panlungsod,
QMS-QMR-002 Rev 02 2022.02.28 617

14) PREPARATION OF VOUCHERS AND SUPPORTING DOCUMENTS FOR BILL PAYMENTS (ADMINISTRATIVE
DIVISION)
Bill settled by preparing and processing necessary vouchers and supporting documents for the purpose

Who may avail: Administrative Division Personnel
(1) Prepare voucher and supporting documents Administrative Division
(1) Prepare vouchers and (1) Prepare vouchers and None 2hours Administrative Aide VI -
supporting documents to supporting documents to Sangguniang Panlungsod
settle bills settle bills
(1.1) for publications None 2hours Senior Administrative
Assistant I - Sangguniang
Panlungsod
(1.2) submit to Dept. head / None 5 minutes City Vice-Mayor I -
Vice-Mayor for signature Sangguniang Panlungsod,
QMS-QMR-002 Rev 02 2022.02.28 618

(1.3) for processing of payroll None 4hours Administrative Aide III -
to different offices Sangguniang Panlungsod,
Administrative Aide II -
QMS-QMR-002 Rev 02 2022.02.28 619

15) PREPARATION OF TRAVEL / SEMINARS / REIMBURSEMENT VOUCHERS AND SUPPORTING DOCUMENTS
(ADMINISTRATIVE DIVISION)
Travel vouchers, whether reimbursement or cash advance, are prepared and liquidated with required supporting
documents

(1) Prepare voucher and supporting documents Administrative Division
(1) Prepare vouchers and (1) Prepare voucher for travels None 2hours Senior Administrative
supporting documents for and supporting documents Assistant I - Sangguniang
travel Panlungsod
(1.1) Submit to Dept. head / None 5 minutes City Vice-Mayor I -
Vice-Mayor for signature Sangguniang Panlungsod,
QMS-QMR-002 Rev 02 2022.02.28 620

(1.2) For processing of payroll None 4hours Administrative Aide III -
to diff. offices Sangguniang Panlungsod,
QMS-QMR-002 Rev 02 2022.02.28 621

16) DELIVARY OF OFFICIAL DOCUMENTS / COMMUNICATIONS/ DRIVING SERVICES RENDER (ADMINISTRATIVE
DIVISION)
Delivery of official communications/documents are properly delivered with urgency

(1) Driving Skills Administrative Division
(1) Driving (1) Secure travel order None 10 minutes City Vice-Mayor I -
QMS-QMR-002 Rev 02 2022.02.28 622

(1.1) Deliver official None Administrative Aide III -
documents to different offices Sangguniang Panlungsod
and agencies (processing
time is based on offices' or
agencies' availability)
(1.2) Submit receiving copy of None Administrative Aide III -
documents delivered Sangguniang Panlungsod
QMS-QMR-002 Rev 02 2022.02.28 623

17) MAINTENANCE OF OFFICES (ADMINISTRATIVE DIVISION)
Cleanliness must be maintained at the offices of the Sangguniang Panlungsod at all times

(1) Utilities Administrative Division
(1) Maintain cleanliness of (1) Maintain cleanliness of None Administrative Aide III -
offices offices (8 hours availability) Sangguniang Panlungsod,
TOTAL 0.00
QMS-QMR-002 Rev 02 2022.02.28 624

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CITY GOVERNMENT OF SAN PABLO

QMS-QMR-002 Rev 02 2022.02.28

QMS-QMR-002 Rev 02 2022.02.28

Feedback and Redress Mechanisms

Redress and Feedback Mechanism................. 6-7

Part II City Government Services

Office of the City Mayor Permits and Licensing Office...... 11-37

Office of the City Social Welfare and Development 181-229

Office of the City Environment & Natural Resources...... 444-452

QMS-QMR-002 Rev 02 2022.02.28

Office of the City Mayor..................................... 463-465

Office of the City Legal....................................... 493-498

QMS-QMR-002 Rev 02 2022.02.28

QMS-QMR-002 Rev 02 2022.02.28 1

First and foremost quality service has to be delivered

Let us always welcome our partners from the private

It has become my fulfillment that my constituents find satisfaction in what we do to

QMS-QMR-002 Rev 02 2022.02.28 2

The City Government of San Pablo Citizen’s

With competent, dedicated and united employees and leaders, we can

Vice Mayor Justin Colago

QMS-QMR-002 Rev 02 2022.02.28 3

IV. SERVICE PLEDGE

QMS-QMR-002 Rev 02 2022.02.28 4

QMS-QMR-002 Rev 02 2022.02.28 5

2) File a written formal complaint addressed to:

The City Human Resource Management Officer

QMS-QMR-002 Rev 02 2022.02.28 6

1. One Stop Processing Center

QMS-QMR-002 Rev 02 2022.02.28 7

Client Feedback Form

Name of Client/Pangalan ng kliyente(Optional)________________________________________

Quality of Service/Kalidad ng Serbisyo

Other Comments, Inputs and Suggestions/Iba pang Kuru-kuro:

QMS-QMR-002 Rev 02 2022.02.28 8

COMPLAINT/ COMMENT SHEET

Date: Control No.

Complaint/Comment: (Please use separate sheet if space provided is inadequate)

Against: Date Received: Received by Complaint REMARKS

QMS-QMR-002 Rev 02 2022.02.28 9

Office or Division City Mayor's Office - BPLO

QMS-QMR-002 Rev 02 2022.02.28 11

QMS-QMR-002 Rev 02 2022.02.28 12

QMS-QMR-002 Rev 02 2022.02.28 13

Office or Division City Mayor's Office - BPLO

QMS-QMR-002 Rev 02 2022.02.28 14

QMS-QMR-002 Rev 02 2022.02.28 15

QMS-QMR-002 Rev 02 2022.02.28 16

Office or Division City Mayor's Office - BPLO

QMS-QMR-002 Rev 02 2022.02.28 17

QMS-QMR-002 Rev 02 2022.02.28 18

QMS-QMR-002 Rev 02 2022.02.28 19

Office or Division City Mayor's Office - BPLO

QMS-QMR-002 Rev 02 2022.02.28 20

QMS-QMR-002 Rev 02 2022.02.28 21

QMS-QMR-002 Rev 02 2022.02.28 22

Office or Division City Mayor's Office - BPLO

QMS-QMR-002 Rev 02 2022.02.28 23

QMS-QMR-002 Rev 02 2022.02.28 24

QMS-QMR-002 Rev 02 2022.02.28 25

Office or Division City Mayor's Office - BPLO

QMS-QMR-002 Rev 02 2022.02.28 26