Professional Documents
Culture Documents
SPC CC 2022
SPC CC 2022
Citizen’s Charter
2022 (1st Edition)
CITIZEN’S CHARTER
2022 (1st Edition)
Page
Introduction .................................................................... 1
Messages.......................................................................... 2-3
Quality Policy……………………………………………………………….. 4
Vision and Mission .......................................................... 4
Pledge of Service Performance Commitment .................. 4
Our 15-Point Service Standards For Clients ..................... 5
1. Economic Development
2. Social Services
3. Environmental Management
5. Legislative Services
Office of the Sangguniang Panglunsod.............. 590-624
It is but important for every citizen to know the salient features of EODB. They will serve as an effective guide
in transacting with different government agencies and instrumentalities. Some of the features are:
1. The Coverage - Ease of Doing Business and Efficient Government Service Delivery (EODB EGSD) Act of 2018
applies to all government offices and agencies including local government units (LGUs), government-owned and/or
controlled corporations (GOCCs), and other government instrumentalities, whether located in the Philippines or abroad,
that provide services covering business and nonbusiness related transactions.
2. Purpose of the Law - It aims to establish efficient service delivery, prevent graft and corruption, reduce red
tape, and expedite business and non-business transactions in government. The Act also provides for rules, tools, and
mechanisms designed to improve frontline service efficiency and ensure customer satisfaction.
3. The New Citizen's/Service Charter – The service information should have a comprehensive and uniform
checklist of requirements; procedure to avail of the service; person/s responsible for each step; maximum time to
complete the process; document/s to be presented by the customer, amount of fees to be paid, if necessary; and
procedure for filing complaints.
4. Zero Contact Transaction - Except during preliminary assessment of the request and evaluation of the
sufficiency of submitted requirements, no government officer or employee shall have any contact with a customer.
Examples of which are physical interaction and phone conversations.
5. 3-7-20 Days Processing Time – The assigned officers or employees shall follow specific processing times for
client transactions. a. 3 Days for Simple Transactions b. 7 Days for Complex Transactions c. 20 days or Highly Technical
Application
6. Grant of Automatic Extension - An application or request shall be automatically extended if a government
office or agency fails to act on it, until or until such time a decision or resolution is rendered.
7. The Anti-Red Tape Authority (ARTA) - To ensure the attainment of the objectives of the EODB EGSD Act of
2018, the Authority was established, in coordination with the Civil Service Commission (CSC) and the Ease of Doing
Business and Anti-Red Tape Advisory Council, it shall conduct an information dissemination campaign in all LGUs and
national government agencies (NGAs) to inform them of the EODB EGSD Act amending Republic Act No. 9485 or the Anti-
Red Tape Act of 2007.
8. Anti-Red Tape Unit in the CSC - The CSC shall maintain an anti-red tape unit in its central and all its regional
offices, utilize Report Card Survey (RCS) findings for purposive and integrated government-wide human resource systems
and programs toward efficient delivery of government service as contemplated in the Act; and receive, review, hear, and
decide on complaints on erring government employees and officials and non-compliance with the provisions of the EODB
EGSD Act of 2018.
9. Violations and People Liable - Any person who performs or causes the performance of the following acts shall
be liable: a. Refusal to accept request and/or application with complete requirements without due cause; b. Imposition
of additional requirements other than those listed in the Citizen's Charter; c. Imposition of additional costs not reflected
in the Citizen's Charter; d. Failure to give the applicant or requesting party a written notice on the disapproval of an
application/request; e. Failure to render government services within the prescribed processing time on any application
without due cause; f. Failure to attend to applicants who are within the premises of the office or agency concerned prior
to the end of official working hours and during lunch break; g. Failure or refusal to issue official receipts; and h. Fixing
and/or collusion with fixers in consideration of economic and/or other gain or advantage.
As enumerated above, the new Citizen/Service Charter is the listing of service information of each agency. Based
on the JMC 2019 – 001 or IRR of EODB, a Citizen’ Charter Handbook shall be created by each Agency that will serve as
the benchmark of its clients in availing services within the bureaucracy, thus this Citizen’ Charter Handbook Edition: 2022,
1st Edition of the City Government of San Pablo was created.
MESSAGE
The Citizen’s Charter has become the yardstick whether we have met the mark of the
best service we have delivered or not.
LORETO S. AMANTE
City Mayor
MESSAGE
We, the City Government of San Pablo, the City of Seven Lakes – Premier Tourist
Destination, Commerce, Light Industrial and Education hub in CALABARZON, committed
to good governance and sustainable development for the delivery of quality services that
will satisfy our customers, constituents and all interested stakeholders to the best of our
abilities and resources.
We commit ourselves to continually improve and make all the processes easier
in the management system at all times for the attainment of the ultimate goal of the
government.
II. VISION
San Pablo, the City of Seven Lakes – Premier tourist destination, light industrial
and education hub in CALABARZON, committed to good governance and sustainable
development.
III. MISSION
To uplift quality of life of San Pableños through effective and efficient delivery of
public service in partnership with the private sector.
We, the officials and employees of the City Government of San Pablo commit to:
Assist every client and visitors with utmost courtesy and smile.
Monitor our own ranks to ensure that services are delivered efficiently.
Adequate care shall be accorded to Senior Citizens, pregnant women, children and Persons
with Special Needs that comes our door.
Nurture each day as a gift of opportunity to serve others.
Trustworthiness shall be the essence of our service standards.
Ensure happy clients by addressing service delays with explanations.
To all this we pledge and commit, keeping in mind that we are at all times accountable to
the people that we serve.
1. When we go to work, we will come in complete uniform and display our identification cards.
2. We will greet our clients with a sincere smile.
3. When you enter our office premises, we will introduce ourselves to you so that you can address us back
in an appropriate manner.
4. We will attend our clients’ inquiries within three (3) minutes.
5. Appropriate action will immediately follow your queries and you will be referred accordingly.
6. We will make you comfortable inside our facilities while you wait for your service request.
7. Express/special lanes are provided for Senior Citizens, pregnant women and People With Disabilities.
8. We will teach the clients, needed requirements that can expedite their service request.
9. We will promptly return your denied request and explain to you the reason for such, which in turn will
allow us to reprocess it.
10. Our service stations will be properly labeled that will include our organizational chart and service flow
chart.
11. Directional signs will be displayed conspicuously as guide so that you can establish familiarity with our
work place.
12. Public Assistance Complaints Desk (PACD) is at your service in strategic locations.
13. An information and hotline service is available 24/7 for anyone who has queries.
14. No noon-break policy is followed and we are to serve beyond office hours if needed.
15. A satisfied client is our happiness in the government service.
We, at the City Government of San Pablo, as public servants, have pledged to perform our duties and
responsibilities with utmost honesty, respect, diligence and courtesy. It is our desire to provide client service with
outmost standards, from the moment you come into our office until you have secured your needs.
If, at any time during the course of your business transactions, you feel that you have not been served
accordingly, please feel free to take the necessary course of actions as follows:
1) Approach the Officer-in-Charge at the Public Assistance Complaints Desk (PACD) situated at the
lobby of the One Stop Processing Center or at the 2nd Floor Lobby of the New Governance Building
for verbal complaints/queries.
or drop the complaint in the Complaint/Survey Drop Box located at the One Stop Processing Center
or in any various offices in the city.
3) Accomplish the Client Feedback Form to be given to you by employees in each office from which
you transacted business.
4) Accomplish the Evaluation Form and write down your comments and suggestions aimed at improving
further our services.
In the course of our duty, some areas may be needing improvement, and we intend on a continuing basis
to give better quality service. In connection with these, you are encouraged to put in your comments, suggestions,
and remarks aimed at improving policies and guidelines, service procedures, knowledge, skills and attitudes of
our employees.
The Evaluation Form will help us monitor the performance of each employee within the agency. Kindly
drop the accomplished form at the Survey Drop Box located in the lobby/entrance of each office.
Do trust us that every comment/complaint/evaluation will be confidential in nature. But in the event that
you decide to leave a contact number or name and address, expect an immediate response from the office
concerned within 5-10 days of receipt of complaints/comments, depending on the gravity of offense or misconduct
in the course of duty of our employees/officials.
Lastly, if we had served you well; a commendation or papuri for our employees will be appreciated as
this will serve as an inspiration to each Lingkod Bayan to continually perform our duties to the highest level of
standards.
It is an honor on our part to be of service to you, and THANK YOU for always helping us improve the
quality of our services.
I. Public Assistance Complaints Desk (PACD) will be set up at the following accessible places:
II. The City Human Resource Management Officer shall designate and assign an employee/s as the
Complaint Officer/s of the week at every Public Assistance Complaints Desk (PACD) from 8:00a.m. to
5:00p.m.
III. Complaint/s and Feedback shall be submitted as soon as they are received by the Complaint Officer to
the City Government Disciplinary Committee (CGDC) for investigation and study of the complaint.
IV. CGDC shall recommend an appropriate action and be indorsed to the Office of the City Mayor for the
ORDER and implementation of the decision.
V. Action taken by the City Mayor shall be given or furnished to the complainant/s and the Civil Service
Commission. The same shall also be forwarded to the Office of the Ombudsman if necessary or as
mandated under the law.
The COMPLAINT SHEET and ACTION FORM available at all times at the Public Assistance Complaints
Desk (PACD) shall be accomplished in triplicate copies.
Please put an (X) to your answer./Mangyaring lagyan po ng ekis (X) ang inyong sagot.
Knowledge and
Ability/Kaalaman
at kakayahan sa (5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
Pagbibigay
Serbisyo
Facilities/Mga Kagamitan sa Pagtanggap
Comfort/
(5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
Kaginhawahan
Cleanliness/
(5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
Kalinisan
Sufficiency/Sapat
(Pasilidad/
(5) Excellent (4) Very Satisfactory (3) Satisfactory (2) Unsatisfactory (1) Poor
Kagamitan)
Important Reminder: The contents shall be kept confidential and shall be for internal use/evaluation
only.Mahalagang Paalala: Ang nilalaman ng kasulatang ito ay pananatilihing lihim o gagamitin
lamang ng kinauukulan sa pagsukat o pagtimbang ng serbisyong natanggap.
QFM-QMR-002
__________________________________________________________________________
Signature over Printed Name of the Complainant
__________________________________________________________________________
Address of the Complainant
_________________________________________________________________________
Contact Number(s)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Secure and submit the Receive, Review, Assess, None 1hour and 30 minutes Licensing Officer II - City
accomplished unified Encode, Issue tax order Mayor's Office - BPLO,
business permit application payment (TOP) Licensing Officer I - City
form and the complete Mayor's Office - BPLO,
documentary requirements at Security Guard I - City Mayor's
Window No. 1 Business Office - BPLO, Administrative
Permit Licensing Division Aide I - City Mayor's Office -
BPLO, Traffic Aide I - City
Mayor's Office - CTMO, Social
Welfare Assistant - City Social
Welfare and Development
Office
2. Secure Queuing Number Issue Queuing Number, None 30 minutes Security Guard I - City Mayor's
(Payment) at the Public Accept/receive payment and Office - BPLO, Local Treasury
Assistance and Complaint issue Official Receipt (OR) Operations Officer IV - City
Desk and proceed to Window Treasurer's Office, Traffic Aide
No. 4 Cash Receipts Division I - City Mayor's Office - CTMO
for payment of business
taxes, fees and other charges
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Receive and Process Online Receive, acknowledge, print, None 1hour and 30 minutes Licensing Officer II - City
Application Form. Submit the review, assess, encode, issue Mayor's Office - BPLO,
accomplished digital unified tax order payment (TOP) Licensing Officer I - City
business permit application Mayor's Office - BPLO,
form with attachment of Administrative Aide I - City
scanned copies of documents Mayor's Office - BPLO, Local
at the LGU website: Treasury Operations Officer IV
www.sanpablocitymis.com - City Treasurer's Office,
Social Welfare Assistant - City
Social Welfare and
Development Office
2. Pay online or proceed to Accept payment and issue None 30 minutes Local Treasury Operations
Window No. 4 Cash Receipts Official Receipt (OR) Officer IV - City Treasurer's
Division for payment of Office
business taxes, fees and other
charges when notified
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Secure and submit the Receive, review, assess, None 1hour and 30 minutes Licensing Officer II - City
accomplished unified encode, issue tax order of Mayor's Office - BPLO,
business permit application payment (TOP) Licensing Officer I - City
form and the complete Mayor's Office - BPLO,
documentary requirements at Security Guard I - City Mayor's
Window No. 1 Business Office - BPLO, Administrative
Permits and Licensing Aide I - City Mayor's Office -
Division BPLO, Local Treasury
Operations Officer IV - City
Treasurer's Office, Traffic Aide
I - City Mayor's Office - CTMO,
Social Welfare Assistant - City
Social Welfare and
Development Office
2. Secure Queuing Number Issue Queuing Number, None 30 minutes Security Guard I - City Mayor's
(Payment) at the Public accept/receive payment and Office - BPLO, Local Treasury
Assistance and Complaint issue Official Receipt (OR) Operations Officer IV - City
Desk and proceed to Window Treasurer's Office, Traffic Aide
No. 4 Cash Receipts Division I - City Mayor's Office - CTMO
for payment of business
taxes, fees and other charges
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Receive and Process Online Receive, acknowledge, print, None 1hour and 30 minutes Licensing Officer II - City
Application Form. Submit the review, assess, encode, issue Mayor's Office - BPLO,
accomplished digital unified tax order payment (TOP) Licensing Officer I - City
business permit application Mayor's Office - BPLO,
form with attachment of Security Guard I - City Mayor's
scanned copies of documents Office - BPLO, Administrative
at the LGU website: Aide I - City Mayor's Office -
www.sanpablocitymis.com BPLO, Local Treasury
Operations Officer IV - City
Treasurer's Office, Traffic Aide
I - City Mayor's Office - CTMO,
Social Welfare Assistant - City
Social Welfare and
Development Office
2. Pay online or proceed to Accept payment and issue None 30 minutes Local Treasury Operations
Window No. 4 Cash Receipts Official Receipt (OR) Officer IV - City Treasurer's
Division for payment of Office
business taxes, fees and other
charges when notified
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present Original Copy of Check and verify the Mayor’s None 5 minutes Licensing Officer III - City
Mayor’s Permit Permit Mayor's Office - BPLO,
Licensing Officer II - City
Mayor's Office - BPLO,
Licensing Officer I - City
Mayor's Office - BPLO,
Assessment Clerk I - City
Mayor's Office - BPLO,
Security Guard I - City Mayor's
Office - BPLO, Administrative
Aide IV - City Planning and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit the letter request to Receive the request, None 30 minutes Licensing Officer II - City
Window No. 1 Business Processing of data and Mayor's Office - BPLO,
Permits and Licensing information, Printing of Licensing Officer I - City
Division Certification Mayor's Office - BPLO,
Security Guard I - City Mayor's
Office - BPLO, Administrative
Aide I - City Mayor's Office -
BPLO, Social Welfare
Assistant - City Social Welfare
and Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit the documents at Receive, Review, Assess, None 30 minutes Licensing Officer II - City
Window No. 1 BPLD Issue tax order payment (TOP) Mayor's Office - BPLO,
Licensing Officer I - City
Mayor's Office - BPLO,
Administrative Aide III - City
Mayor's Office - BPLO,
Administrative Aide I - City
Mayor's Office - BPLO, Local
Treasury Operations Officer IV
- City Treasurer's Office,
Social Welfare Assistant - City
Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Secure and fill-out request Issue request slip None 1 minute Administrative Aide III - City
slip Mayor's Office - BPLO,
Security Guard I - City Mayor's
Office - BPLO
2. Submit the accomplished Receive, review and issue None 4 minutes Licensing Officer II - City
request slip at Window No.1 order of payment Mayor's Office - BPLO,
BPLD Licensing Officer I - City
Mayor's Office - BPLO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Secure and accomplish Issue application form None 1 minute Administrative Aide III - City
application form for retirement Mayor's Office - BPLO,
of Business Security Guard I - City Mayor's
Office - BPLO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Secure and fill-out legibly Issuance of Community Tax 5.00 10 minutes Local Treasury Operations
and correctly Personal Data Certificate Officer IV - City Treasurer's
Sheet and present to the Office
assigned personnel said sheet
and pay fees after affixing
signature and thumbmark at
the certificate.
TOTAL 5.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents the requirements Issue Real Property Tax Order None 20 minutes Local Treasury Operations
for verification, computation of Payment if all required Officer IV - City Treasurer's
and issuance of Tax Bill or documents are verified. Office
Real Property Tax Order of
Payments (RPTOP) per tax
declaration.
TOTAL 0.00 20 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit Unified Business As part of the end-to-end None 15 minutes Local Revenue Collection
Permit Application Form for (backroom operation) Officer IV - City Treasurer's
verification of records. business registration system, Office
records are verified.
TOTAL 0.00 15 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. After verification and Issue order of payment if all None 10 minutes Local Treasury Operations
inspection of CMO-BPLD, required documents are Officer IV - City Treasurer's
presents the original copy of verified Office
Mayor's Permit of the
business subject for
retirement together with the
barangay certificate to CTO,
Examiner's Division for
assessment of tax due.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Present the requirements Ask the requesting party of None 3 minutes Local Revenue Collection
and state the nature of the nature of certificate to be Officer IV - City Treasurer's
certificate to be requested. issued. Office
(2) Verification of records and Verify records and issue order None 20 minutes Local Revenue Collection
issuance of order of payment. of payment Officer IV - City Treasurer's
Office
(3) Present the order of Issue official receipt after None 10 minutes Local Treasury Operations
payment for issuance of payment is made. Officer IV - City Treasurer's
official receipt. Office
TOTAL 0.00 33 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents the requirements Issue order of payment if all None 10 minutes Local Revenue Collection
/ documents for computation required documents are Officer IV - City Treasurer's
of transfer tax and issuance of verified. Office
order of payment.
TOTAL 0.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Present weighing Test and seal weighing scale. None 12 minutes Local Revenue Collection
instrument for testing and Officer IV - City Treasurer's
sealing and issuance of order Office
of payment.
TOTAL 0.00 12 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Testing of fuel pumps for Test fuel pumps None 8 minutes Engineering Assistant - City
calibration. Engineer Office, Local
Revenue Collection Officer IV
- City Treasurer's Office
TOTAL 0.00 8 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Present requirement for Issue order of payment if all None 15 minutes Local Revenue Collection
verification and issuance of documents are verified. Officer IV - City Treasurer's
order of payment. Office
(2) Payment of corresponding Issue official receipt after 520.00 10 minutes Local Treasury Operations
fee. payment is made Officer IV - City Treasurer's
Office
TOTAL 520.00 25 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Present the requirement / Issue official receipt after None 15 minutes Local Treasury Operations
order of payment or payment is made. Officer IV - City Treasurer's
apprehension /citation ticket Office
for payment of corresponding
fees for issuance of official
receipt and/or
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Present I.D. and place Check I.D. and give the None 2 minutes Supervising Administrative
signature on the space corresponding amount from Officer - City Treasurer's
provided on the voucher or the voucher or payroll. Office
payroll (for salaries and
wages).
(2) Present I.D. and issue Check I.D. and release checks None 3 minutes Administrative Officer V - City
official receipt (for business in exchange of official receipt Treasurer's Office
owner/general public). and signature of the recipient
on the space provided on the
voucher.
TOTAL 0.00 3 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Present duplicate copies of Release of audited copies of None 30 minutes Accountant IV - City
issued Community Tax Community Tax Certificates or Treasurer's Office
Certificates for verification remittance to the Cash
and review on the correctness Receipt Division.
and accuracy of the total
amount before remitting to the
Cash Receipts Division.
TOTAL 0.00 30 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit accomplished Receive and process None 10 minutes Supervising Administrative
Requisition and Issue Slip. requisition and issue slip Officer - City Treasurer's
assigned serial number and Office
corresponding amount of
accountable forms to be
purchase.
For Barangay: (2) Proceed to Receive payment and issue None 5 minutes Local Treasury Operations
One Stop Processing Center, official receipt Officer IV - City Treasurer's
Window no. 4 and present Office
approved RIS and pay for
required fees.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill-out and submit request 1. Receive, verify and check None 30 minutes Local Assessment Operations
form and all the requirements. required requirements. Officer I - City Assessor's
Office, Assessment Clerk II -
City Assessor's Office,
Administrative Aide IV - City
Assessor's Office,
Administrative Aide III - City
Assessor's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the requirements. 1. Check and review the None 30 minutes Tax Mapper IV - City
requirement. (1.1) Prepare Assessor's Office, Tax Mapper
requested certified copy of III - City Assessor's Office,
Tax Map. (1.2) Sign certified Draftsman II - City Assessor's
copy of Tax Map. (1.3) Issue Office, Tax Mapping Aide -
order of payment. City Assessor's Office
2. Pay the required fees. 2. Process payment. 115.00 15 minutes Local Treasury Operations
Officer IV - City Treasurer's
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit letter-request (1) The Records Officer None 5 minutes City Engineer - City Engineer
specifying the services and receives and records in the Office, Administrative Officer
documents needed logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
concerned division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit-letter-request (1) The Records Officer None 5 minutes City Engineer - City Engineer
specifying the service needed receives and records in the Office, Administrative Officer
logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
proper division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit letter-requests (1) The Records Officer None 10 minutes City Engineer - City Engineer
specifying the services receives and records in the Office, Administrative Officer
needed logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
proper division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit letter-requests (1) The Records Officer None 10 minutes City Engineer - City Engineer
specifying the services receives and records in Office, Administrative Officer
needed logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
concerned division
(1) The engineer in charge None 10 minutes Engineer IV - City Engineer
further evaluates and Office, Assistant City
assesses the request and Engineer - CGADH 1 - City
schedule for inspection Engineer Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit letter-request (1) The Records Officer None 5 minutes City Engineer - City Engineer
specifying the service needed receives and records in the Office, Administrative Officer
logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
proper division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit letter-request (1) The Records Officer None 5 minutes City Engineer - City Engineer
specifying the service needed receives and records in the Office, Administrative Officer
logbook and endorses to the V - City Engineer Office
City Engineer (2) The City
Engineer evaluates the
request and endorses to the
concerned division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted accomplished Pre reviewed and checked / None 20 minutes Construction & Maintenance
Building Permit application received recorded and Foreman - City Engineer
with supporting documents prepared endorsement 2. Site Office, Assistant Building
inspection (by schedule) . Official - CGADH 1 - City
Evaluated & signed Building Official's Office
endorsement
Submission of endorsement 4. Released endorsement None 5 minutes Construction & Maintenance
to zoning & fire station for (Zoning & Fire Station Foreman - City Engineer
clearance Office
Submit the clearances to the 5. Assessed building permit None 20 minutes Engineer IV - City Engineer
office for assessment / pay fee / prepared order of Office, Assistant Building
the fees payment Official - CGADH 1 - City
Building Official's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted accomplished Checked, received & recorded None 45 minutes Engineer IV - City Building
application form with Application 2 Inspection, Official's Office
supporting documents technical staff conducts site
inspection of the building
/structure being applied for
electronics permit.(by
schedule) 3 Assessment for
electronics permit fee
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted accomplished 1 Checked and received None 40 minutes Construction & Maintenance
application form with Application with supporting Foreman - City Building
supporting documents documents and clearances 2 Official's Office
Inspection, technical staff in-
charge conducts site
inspection of the sidewalk
being applied for sidewalk
enclosure permit.(by
Schedule)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted accomplished 1.Pre reviewed & checked / None 20 minutes Construction & Maintenance
application form with received recorded and Foreman - City Building
supporting documents prepared endorsement 2 Site Official's Office
inspection of Bldg. Inspector
(by schedule) 3 Evaluated &
signed endorsement
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted accomplished 1.Pre reviewed & checked / None 40 minutes Construction & Maintenance
application form with received recorded and Foreman - City Building
supporting documents prepared endorsement 2 Site Official's Office
inspection of Bldg. Inspector
(by schedule) 3 Evaluated &
signed endorsement
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted the accomplished 1 Checked & received None 1hour Assistant Building Official -
application form with Application forms and CGADH 1 - City Building
supporting documents supporting documents 2 Official's Office, Construction
Inspection, staff in-charge & Maintenance Foreman - City
conducts site inspection of Building Official's Office
the building /structure being
applied for temporary service
connection permit.(by
schedule) 3 Assessment for
temporary service connection
permit fee
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submitted accomplished Checked & received None 1hour and 30 minutes Construction & Maintenance
application form with application with supporting Foreman - City Building
supporting documents documents Site inspection , Official's Office
evaluation of building,( if there
is no violation and
deficiencies )
Client will bring to Fire Station Endorsement to Bureau of None 20 minutes Construction & Maintenance
for Clearance Fire Protection. Foreman - City Building
Official's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit letter of request and Receive and record in the log None 2 minutes Administrative Aide IV - City
identification card. book. Planning and Development
Office, Administrative Aide III -
City Planning and
Development Office
Endorsement to the None 2 minutes Administrative Aide IV - City
concerned division. Planning and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the approved program Receive and record. None 5 minutes Project Development Officer II
of work for implementation. - City Planning and
Development Office
Site inspection. None 1 minute Project Development Officer III
- City Planning and
Development Office, Project
Development Officer II - City
Planning and Development
Office
Prepare monitoring and None 15 minutes Project Development Officer II
evaluation report. - City Planning and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit OPCR (Target) for the Receive and evaluate the None 5 minutes Project Development Officer II
rating period. OPCR (Target). - City Planning and
Development Office
Monitor the submission of None 5 minutes Project Development Officer III
OPCR for the period. - City Planning and
Development Office
Review and validate to ensure None 15 minutes Project Development Officer
the alignment of OPCR IV - City Planning and
(Target) to their AIP. Development Office, Project
Development Officer III - City
Planning and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the Barangay GAD Receive and record the None 2 minutes Project Development Officer II
Plan for review. prepared. - City Planning and
Development Office
Review and validate A. To None 10 minutes Project Development Officer
ensure the alignment of IV - City Planning and
Barangay GAD PPAs with the Development Office, Project
priorities of the City. Development Officer III - City
Planning and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the Annual Investment Receive and record AIP of None 5 minutes Administrative Aide IV - City
Plan per department for various departments. Planning and Development
review and consolidation. Office
Consolidation of AIP None 2 minutes Project Evaluation Officer III -
proposed project of various City Planning and
departments. Development Office, Planning
Officer II - City Planning and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the Barangay and or Receive and record. None 2 minutes Administrative Aide I - City
SK Annual or Supplemental Planning and Development
Budget with the Local Finance Office
Committee endorsement
letter.
Check and review the None 4hours Project Evaluation Officer III -
document/s. City Planning and
Development Office, Planning
Officer II - City Planning and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the Annual 20% Receive and record the 20% None 5 minutes Administrative Aide IV - City
Development Program Development Fund to log Planning and Development
book. Office
Consolidation of the 20% None 2 minutes Project Evaluation Officer III -
Development Fund Project City Planning and
Proposal. Development Office, Planning
Officer II - City Planning and
Development Office, Project
Evaluation Assistant - City
Planning and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign the client logbook 1. Give the logbook to the None 1 minute Senior Agriculturist - City
client Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Sign the client logbook Give the logbook to the client None 1 minute Senior Agriculturist - City
Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
2. Client reports incidence of Receive and verify report None 5 minutes Senior Agriculturist - City
pests and diseases to Agriculturist's Office,
Agricultural Technologist Agriculturist II - City
concerned Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office,
Engineer II - City
Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Sign the client logbook Give the logbook to the client None 1 minute Senior Agriculturist - City
Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office,
Engineer II - City
Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Sign the client logbook Give the logbook to the client None 1 minute Senior Agriculturist - City
Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Sign the client logbook Give the logbook to the client None 1 minute Senior Agriculturist - City
Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office,
Engineer II - City
Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Sign the client logbook Give the logbook to the client None 1 minute Senior Agriculturist - City
Agriculturist's Office,
Agriculturist II - City
Agriculturist's Office,
Agricultural Technologist -
City Agriculturist's Office,
Supervising Administrative
Officer - City Agriculturist's
Office, Administrative Officer
V - City Agriculturist's Office,
Engineer II - City
Agriculturist's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to the Office of the The Front Desk staff makes None 5 minutes Administrative Aide III - City
City Veterinarian and register record of the client's and pet's Veterinarian's Office
at the front desk general information
The City Veterinarian will None 10 minutes City Veterinarian - 's Office
interview/assess the
client/patient: (a)Takes the
animal medical history (b)
Conduct medical examination
(c) Does tentative diagnosis
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Bring Letter of Request and Check documents and None 5 minutes Administrative Aide III - City
fill-out form schedule availability Veterinarian's Office
Bring Request Form to City Release of approved Request None 5 minutes City Veterinarian - 's Office,
Vet for Approval form with schedule Administrative Aide III - City
Veterinarian's Office
TOTAL 0.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Request for Certificate/Permit: The City Veterinarian will 50.00 30 minutes City Veterinarian - 's Office,
(a) Bring the animal(s) to the inspect the animals and Administrative Aide III - City
CVO and Request for ensure that they do not have Veterinarian's Office
issuance of the certificate and any communicable diseases
permit (b) For Livestock,
especially large animal, client
may request that the certifying
officer visit the animal at the
shippers' pooling and loading
area
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Report to the Office of the City The City Vet will go with the 50.00 1hour City Veterinarian - 's Office
Veterinarian the death of the client to the area where the
Livestock and Request for the dead livestock is being held.
issuance of the death He/She validates the cause of
certificate death and takes photographs
of the dead animal. The
photos must be taken from at
least three (3) positions.
The City Vet prepares a None 15 minutes City Veterinarian - 's Office
Necropsy Report.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Report to the One Stop Shop The Meat Inspector will 350 5 minutes Meat Inspector II - City
or City Veterinary Office and inspect all the requirements Veterinarian's Office
bring the new Business and issue Veterinary
Permit Form Clearance and Certification
TOTAL 350.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Bring Letter of Request Check Letter, Interview and None 20 minutes Pound Keeper II - City
Available Schedule Veterinarian's Office
Bring Request Form to City Release of approved request None 5 minutes City Veterinarian - 's Office
Vet for Approval form with schedule
Catching stray animal/s and None 1hour and 30 minutes Pound Keeper II - City
forwarding to the pound. Veterinarian's Office
TOTAL 0.00 1hour and 55 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the client log book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office
Fill-out the request form or Receive the letter of request None 5 minutes Administrative Aide VI - City
submit the letter of request and check the availability of Cooperative Office,
stating the desired schedule the speakers Administrative Aide III - City
and venue of the seminar Cooperative Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign/Log in the attendance Check the attendance of the None 5 minutes Construction & Maintenance
sheet participants Man - City Engineer Office,
Administrative Aide III - City
Cooperative Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the client log book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office
Fill-out the request form or Receive the letter of request None 5 minutes Administrative Aide VI - City
submit the letter of request and check the availability of Cooperative Office,
stating the desired schedule the speakers. Administrative Aide III - City
and venue of the seminar. Cooperative Office
Arrange the Schedule of the Set the date of the seminar None 5 minutes Supervising Coop.
participants Development Specialist - City
Cooperative Office,
Cooperatives Development
Specialist II - City Cooperative
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign/Log in the attendance Check the attendance of the None 5 minutes Construction & Maintenance
sheet participants Man - City Engineer Office,
Administrative Aide III - City
Cooperative Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the client log Book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office,
Administrative Aide III - City
Cooperative Office
Fill-out the request form or Receive the letter of request None 5 minutes Administrative Aide VI - City
submit the request letter and inform the client what to Cooperative Office,
bring along during the Administrative Aide III - City
coaching/mento-ring sessions Cooperative Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the client log Book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office,
Administrative Aide III - City
Cooperative Office
Actual Tutoring Tutoring the assigned None 2 minutes Administrative Aide VI - City
bookkeeper/ responsible Cooperative Office,
person on how to record and Administrative Aide III - City
manage transaction Cooperative Office
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the client log Book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office,
Administrative Aide III - City
Cooperative Office
Actual Online Registration Assist the client on the office None 2 minutes Cooperatives Development
computer to fill out and Specialist II - City Cooperative
submit the Articles of Office, Administrative Aide VI
Cooperation and By-Laws for - City Cooperative Office
online registration of the
proposed cooperative
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the client log Book Entertain the Client/Know the None 5 minutes Construction & Maintenance
needs of the clients Man - City Engineer Office,
Administrative Aide III - City
Cooperative Office
Actual Online Submission of Assist the client on the office None 2 minutes Cooperatives Development
Report computer to fill out and Specialist II - City Cooperative
submit the mandatory reports Office, Administrative Aide VI
to CDA - City Cooperative Office
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Tourism Operations Officer II -
present vaccination card. in clients. Client signs City Tourism Office
Presents guestbook. Client guestbook. / Receives
signs guestbook. (walk-in documents/requests through
clients) face-to-face or e-mail.
2. Presents the requirements Checks if the documents are None 10 minutes Tourism Operations Officer II -
needed for DOT Registration. complete as required by the City Tourism Office
Department of Tourism
Follow-up clients' DOT None 5 minutes Tourism Operations Officer II -
application for accreditation. City Tourism Office
Advice client to monitor the
feedback from DOT for further
information.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Senior Tourism Operations
present vaccination card. in clients. Client signs Officer - City Tourism Office,
guestbook. / Receives MUSEUM TECHNICIAN I - City
requests and inquiries Tourism Office
through e-mail.
2. Present letter Set/Finalize schedule of None 5 minutes Senior Tourism Operations
request/inquiry. museum and heritage zone Officer - City Tourism Office,
tour. MUSEUM TECHNICIAN I - City
Tourism Office
3. Actual Tour Assists in the actual tour at None 1hour Senior Tourism Operations
Museo ng San Pablo and Officer - City Tourism Office,
Heritage Zone MUSEUM TECHNICIAN I - City
Tourism Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Administrative Officer III - City
present vaccination card. in clients. Client signs Tourism Office, Administrative
guestbook. / Receives Assistant II - City Tourism
requests and inquiries Office
through e-mail or hand-carry.
2. Receiving Checking Incoming/Outgoing None 5 minutes Administrative Officer III - City
Incoming/Outgoing Tourism Office, Administrative
Communications. Assistant II - City Tourism
Office
3. Human Resource Assists to communicate in None 5 minutes Administrative Officer III - City
Communication. human resource. Tourism Office, Administrative
Assistant II - City Tourism
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Tourism Operations Officer II -
present vaccination card. in clients. Client signs City Tourism Office
guestbook. / Receives
requests and inquiries
through e-mail or face-to-face.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Senior Tourism Operations
present vaccination card. in clients. Client signs Officer - City Tourism Office,
guestbook. / Receives Tourism Operations Officer II -
requests and inquiries City Tourism Office
through e-mail or face-to-face.
Talks to client and gives the None 15 minutes Senior Tourism Operations
necessary assistance needed Officer - City Tourism Office,
for walk-in clients, / Answers e- Tourism Operations Officer II -
mail request by the client. City Tourism Office
2. Itinerary Approval Release of documents None 3 minutes City Tourism Officer - CGDH
1 - City Tourism Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1 CLIENT SIGN IN THE PROVIDE LOGBOOK TO THE None 1 minute Licensing Officer I - City
LOGBOOK CLIENT Mayor's Office - LEDIPO
2 CLIENT ASK INQUIRIES ANSWER INQUIRIES OF THE None 1hour Community Affairs Officer III -
AND ENGAGE IN DISCUSSION CLIENT REGARDING THE City Mayor's Office - LEDIPO
PROVISIONS OF THE
ORDINANCE
TOTAL 0.00 1hour and 1 minute
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Interview client in difficult None 10 minutes Social Welfare Officer IV - City
Logbook. circumstances with presented Social Welfare and
documents. Development Office, Social
Welfare Officer III - City Social
Welfare and Development
Office, Project Evaluation
Officer II - City Social Welfare
and Development Office,
Social Welfare Assistant - City
Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Direct service worker None 30 minutes City Social Welfare and
Logbook. conducts an intake interview Development Officer - City
to the applicant to gather Social Welfare and
relevant information. Development Office, Social
Welfare Officer I - City Social
Welfare and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) PAMANA Officers prepare (1) Provide input on the None 4hours City Social Welfare and
agenda for the scheduled activities of the Senior Development Officer - City
meeting. citizen/provide technical Social Welfare and
assistance. Development Office, Social
Welfare Officer III - City Social
Welfare and Development
Office, Administrative Aide III -
City Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Home visitation to Senior None 24hours Social Welfare Officer III - City
Logbook. Citizen and validate if eligible Social Welfare and
for social pension program. Development Office, Day Care
Worker I - City Social Welfare
and Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Intake interview, fill up None 10 minutes Social Welfare Aide - City
Logbook. application form Attached Social Welfare and
documents for PWD. Development Office,
Administrative Aide IV - City
Social Welfare and
Development Office,
Administrative Aide III - City
Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Interview applicants and None 10 minutes Social Welfare Officer IV - City
Logbook. manage required documents. Social Welfare and
Development Office, Social
Welfare Aide - City Social
Welfare and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Parent accompany minor (1) Initial assessment of the None 20 minutes Day Care Worker I - City
for enrollment at the Day Care child and family using the Social Welfare and
Center and register at the Intake form. Development Office
logbook.
(2) The client prepares, (2) Conduct session. 100.00 4hours Day Care Worker I - City
presents and submits Social Welfare and
documents to the personnel/ Development Office
staff for assessment.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) List Beneficiaries for the (1) Parents should be oriented None 96hours Day Care Worker I - City
program per barangay and about the program. ( per Social Welfare and
submit to the OSWD for cluster ) Development Office, Social
consolidation / checking and Welfare Aide - City Social
encoding of masterlist per Welfare and Development
barangay. Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) The client prepares, (1) Coordinate with the Liga None 20 minutes City Social Welfare and
presents and submits ng nga Barangay to validate Development Officer - City
documents to the list of beneficiaries. Social Welfare and
personnel/staff for Development Office,
assessment. Administrative Officer V - City
Social Welfare and
Development Office, Security
Guard I - City Social Welfare
and Development Office,
Administrative Aide III - City
Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Interview and assess None 5 minutes Social Welfare Assistant - City
Logbook. client. Review the documents. Social Welfare and
Development Office, Social
Welfare Aide - City Social
Welfare and Development
Office, Administrative Aide IV
- City Social Welfare and
Development Office,
Administrative Aide III - City
Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Make initial assessment None 2 minutes Social Welfare Officer IV - City
Logbook. and identify the problem. Social Welfare and
Development Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Initial contact with the None 5 minutes City Social Welfare and
Logbook. Child in Conflict with the Law/ Development Officer - City
Child at Risk. Social Welfare and
Development Office, Social
Welfare Officer IV - City Social
Welfare and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) File petition. Facilitate None 5 minutes City Social Welfare and
Logbook. filing of petition. Development Officer - City
Social Welfare and
Development Office, Social
Welfare Officer III - City Social
Welfare and Development
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Assessment / interview/ None 30 minutes Social Welfare Assistant - City
Logbook. give checklist of requirement / Social Welfare and
verify all the required Development Office
document(s)
(2) The client prepares, (2) Refer to DSWD Regional 300.00 3 minutes Social Welfare Assistant - City
presents and submits Office Alabang ,Muntinlupa Social Welfare and
documents to the personnel/ City for Issuance of Development Office
staff for assessment. Clearance.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Registration of Client at the (1) Coordinates with Barangay None 30 minutes Day Care Worker I - City
Logbook. officials/ Child Development Social Welfare and
Worker/ parents, Pantawid Development Office
Pamilyang Pilipino Program
(4P’s) Parent/ Parent leaders.
(c/o DSWD Regional staff,
Parent leader, DepEd
teachers, Brgy. Healtrh
workers, NGO, VAWC Desk
Officers)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Interview clients seeking for Check all requests during the None 3 minutes Administrative Aide VI - City
assistance interview and forwarded to the Mayor's Office
concerned offices.
Approve and release of To release the requested None 24hours Administrative Aide VI - City
requests assistance if available if Mayor's Office
forwarded to concerned
offices.
TOTAL 0.00 24hours and 3 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Get your number outside (1) Attending the client's need None 3 minutes Administrative Aide IV - City
the door and wait for your and inquiries Mayor's Office - OSCA
number to be called
(2) Submission of (2) The employee in-charge None 3 minutes Administrative Officer V - City
requirements and filled out will verify the complete Mayor's Office - OSCA
application form requirements
(3) Client will wait at the bench (3)Processing and preparation None 10 minutes City Mayor - 's Office
outside for releasing of ID of ID Card. (3.1) Processed ID
will be signed by OSCA Head
and City Mayor
(1) Affidavit of Loss (2) 1 pc latest 1 x 1 picture with white background not (1) Law Office or Public Attorneys Office (2) Photo Studio (3) One Stop
wearing eyeglasses and sleeveless (3) Official Receipt ( Replacement Fee) Processing Center
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Get your number outside (2) Attending the client's need None 3 minutes Administrative Aide IV - City
the door and wait for your and inquiries Mayor's Office - OSCA
number to be called
(2) Client will get a stub to pay (2) Fill-out the stub to be paid 100.00 5 minutes Administrative Aide IV - City
replacement Fee at One Stop by the client Mayor's Office - OSCA
Processing Center
(3) Submission of complete (3) The employee in-charge None 3 minutes Administrative Officer V - City
requirements will verify previously issued ID Mayor's Office - OSCA
from the Data Entry Master list
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Get your number outside (1) Attending the client's need None 2 minutes Administrative Aide III - City
the door and wait for your and inquiries Mayor's Office - OSCA
number to be called
(2) Present the senior ID Card The employee in-charge will None 5 minutes Administrative Aide III - City
verify the presented issued ID Mayor's Office - OSCA
and filling out the requested
booklet
(3) Receiving of Booklet and (3) Recording and releasing of None 2 minutes Administrative Aide III - City
signing to the record book ID and issued booklet Mayor's Office - OSCA
TOTAL 0.00 9 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Inquiries (1) Give information and None 5 minutes Administrative Aide VI - City
checklist requirements to any Mayor's Office - OSCA
representatives of centenarian
(2) Submit the complete (2) The employee in charge None 5 minutes Administrative Aide VI - City
requirements will verify the documents Mayor's Office - OSCA
submitted
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit Resume personally or Accept bio-data/Resume of None 2 minutes Supervising Labor and
thru E-mail walk-in applicants Employment Officer - City
Mayor's Office - PESO
Accept and Received Bio- None 2 minutes Supervising Labor and
data/Resume thru online/e- Employment Officer - City
mail, FB Messenger Mayor's Office - PESO
The applicants are requested None 4 minutes Supervising Labor and
to sign at the log book for Employment Officer - City
record purposes & Mayor's Office - PESO
accomplish the form of Skill
Registry for encoding at the
phil.jobnet
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit letter of request for Accept letter of request None 2 minutes Supervising Labor and
the letter of recommendation asking for letter of Employment Officer - City
recommendation and Mayor's Office - PESO
indorsement
Submit letter of request for Received the letter of request None 2 minutes Supervising Labor and
letter recommendation and for the recommendation Employment Officer - City
indorsement Mayor's Office - PESO
The Peso Manager interviews, None 5 minutes Supervising Labor and
prepares 7 signs the letter of Employment Officer - City
recommendation Mayor's Office - PESO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit letter of request for The Peso Manager Receives None 2 minutes Supervising Labor and
the approval of LRA/SRA and and records the letter of Employment Officer - City
Job Fair together with the request and other documents Mayor's Office - PESO
documents needed needed
The Peso manager prepares None 5 minutes Supervising Labor and
and signs the approval letter Employment Officer - City
of request to conduct Mayor's Office - PESO
LRA/SRA and Job Fairs
The Peso Manager releases None 3 minutes Supervising Labor and
the approved letter of request Employment Officer - City
to conduct LRA/SRA and Job Mayor's Office - PESO
Fairs
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1.Submit the required 1. Receive and evaluate the None 2 minutes Sanitation Inspector II - City
documents: required documents. Health Office
a. for new applicants, submit 1.1. Process the request and 58.00 3 minutes Sanitation Inspector II - City
the accomplished Unified issue the Sanitary Permit Health Office
Clearance Form and Barangay
Business Permit to the
Sanitation Inspector for
evaluation. b. Process the
request and issue the Sanitary
Permit.
TOTAL 58.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill out request slip and 1. Receive the required None 2 minutes Nursing Attendant I - City
submit requirements for documents and check for Health Office
checking and review at table completeness 1.1 Record
nos. 1 or 2 client’s vital signs
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements for 1. Receive the required None 3 minutes Nursing Attendant I - City
checking and review at table documents and check for Health Office
nos. 1 or 2 completeness 1.1 Record the
client’s general data and vital
signs
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill out and submit request 1. Receive the required None 2 minutes Nursing Attendant I - City
form at table nos. 1 or 2. documents and check for Health Office
completeness 1.1 Record the
client’s vital signs
1.2 Start the clerical None 3 minutes Sanitation Inspector II - City
processing of the request Health Office
1.3 Evaluate client’s vital None 2 minutes Medical Officer IV - City Health
signs *If found to be unfit Office
client may follow Medical
Officer’s further instruction or
treatment
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at table nos. 1 or 2 1. Check requirement, retrieve None 3 minutes Nursing Attendant I - City
and present requirement medical record, then take Health Office
client’s vital signs
2. Proceed to table no. 3 for 2. Conduct interview and None 5 minutes Medical Officer IV - City Health
interview and assessment assessment *For Government Office
Employees, GSIS Form No. 41
will be used and for General
Public the General Medical
Certificate Form will be used.
3. Wait for your name to be 3. Receive payment, issue 50.00 2 minutes Nursing Attendant I - City
called, then pay the Medical official receipt and release Health Office
Certificate fee Medical Certificate
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the form issued by 1. Record the client’s general None 3 minutes Nursing Attendant I - City
OSWD and fill out request data and vital signs Health Office
form at table nos. 1 or 2
2. Proceed to table no. 3 for 2. Conduct interview, physical None 5 minutes Medical Officer IV - City Health
interview, physical examination and assessment Office
examination and assessment
3. Wait for your name to be 3. Record, place dry seal and None 2 minutes Nursing Attendant I - City
called release the Certificate Health Office
TOTAL 0.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present requirements and 1. Record the client’s general None 3 minutes Nursing Attendant I - City
fill out request form at table data and vital signs Health Office
nos. 1 or 2
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the Health 1. Issue smear cards and None 5 minutes Midwife III - City Health Office
Certification Card (Pink) and slides for examination 1.1
Examination Card (White) Conduct initial interview and
issued at CHO Main record client’s vital signs
2. Attend pre-examination 2. Conduct pre-examination None 10 minutes Nurse III - City Health Office
counseling session. On counseling session
procedure and 100% condom
use and condom
demo/distribution (area
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at table nos. 1 or 2. 1. Record the client’s general None 3 minutes Nursing Attendant I - City
data and vital signs Health Office
2. Proceed to table no. 3 and 2. Conduct physical None 5 minutes Medical Officer IV - City Health
submit PNP request and examination and process Office
record to the Medical Officer Medical Certificate *The
anatomical sketch and PNP
request will then be forwarded
to the Administrative Division
of the City Health Office for
recording and safekeeping
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements at 1. Check requirements and None 3 minutes Midwife II - City Health Office
table nos. 1 or 2, then confirm give client’s schedule for
schedule for online online counseling and
counseling and screening screening
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present requirement slip 1. Check and review None 2 minutes Nursing Attendant I - City
from LCR and letter of documents presented Health Office
consent at table nos. 1 or 2
2. Proceed to table no. 3 for 2. Conduct interview and None 5 minutes Medical Officer IV - City Health
interview and physical physical examination then Office
examination issue certification and
payment slip
3. Wait for your name to be 3. Record certification, place 50.00 3 minutes Nursing Attendant I - City
called dry seal and issue official Health Office
receipt and certificate
TOTAL 50.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present OSWD/PNP request 1. Check and review None 3 minutes Nursing Attendant I - City
at table nos. 1 or 2 requirement and record Health Office
client’s vital signs
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
A. FOR MINORS (BELOW 18 1. Review presented None 1hour and 30 minutes Medical Officer IV - City Health
YEARS OLD) 1. Proceed to document and record client’s Office
City Health Extension Office in general data and vital signs
Brgy. San Jose, San Pablo 1.1 Conduct interview and
City and present request for physical examination 1.2
physical examination Issue certification
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Request for Permit to 1. Conduct interview and None 15 minutes Special Operations Officer III -
Construct or Burial Sketch at review record of burial site 1.1 City Health Office
the front desk Survey and inspect proposed
burial site 1.2 Issue Permit to
Construct or Burial Sketch
*The permit issued is subject
to the approval of the City
Mayor
TOTAL 0.00 15 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit the written 1. Verify the required None 5 minutes Administrative Officer II - City
request/certification of document and issue request Health Office
indigency of the Barangay letter signed by the City
Chairman for exemption for Health Officer
digging fee payment at table
nos. 1 or 2
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill out the request slip for 1. Conduct an initial interview None 2 minutes Nursing Attendant I - City
Certification of Death at table and check for the certification Health Office
nos. 1 or 2 of the licensed embalmer at
the back of the Death
Certificate Form
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill out the request slip for 1. Conduct an initial interview None 2 minutes Nursing Attendant I - City
Certification of Death at table and check for the certification Health Office
nos. 1 or 2. of a licensed embalmer at the
back of the Death Certificate
Form
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit Permit to Construct 1. Verify and assess None 3 minutes Sanitation Inspector II - City
and/or copy of Death documents submitted *Once Health Office
Certificate at table nos. 1 or 2 verified, client will be directed
for verification and to pay exhumation fees at the
assessment Local Civil Registrar’s Office
(ABC Bldg. City Hall
Compound)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Funeral service provider or 1. Conduct post mortem None 30 minutes Assistant City Health Officer -
victim’s family or concerned medico legal examination CGADH I - City Health Office
authority informs the City assisted by an embalmer
Health Officer or his
designated Medical Officer of
need for postmortem medico
legal services.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. For New Patient Register at 1. Record client’s vital signs None 5 minutes Nurse III - City Health Office
the front desk for personal
data and vital signs taking and
recording, if Returning
Patients, report to clinic front
desk and provide data
necessary for the retrieval of
previous record.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit written request at 1. Receive the written request None 5 minutes Nursing Attendant I - City
table nos. 1 or 2 and forward to the concerned Health Office
division
1.1 Verify if data are available None Nurse III - City Health Office,
Sanitation Inspector III - City
Health Office, Administrative
Officer III - City Health Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit/file written 1. Receive the written None 5 minutes Nursing Attendant I - City
complaint together with complaint and forward to the Health Office
supporting documents (if any) concerned division
for preliminary evaluation
1.1 Concerned personnel will None 10 minutes Nurse III - City Health Office,
discuss the complaint with the Sanitation Inspector III - City
client *Client will be advised Health Office, Administrative
to wait for feedback as Officer III - City Health Office
investigation will be initiated
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit the required 1. Validate documents None 2 minutes Nurse III - City Health Office
document/s in any of the submitted and record client’s
available counters (1 to 4) data in the logbook
2. Answer health declaration 2.Conduct interview and fill up None 5 minutes Nurse III - City Health Office
interview Health Declaration Slip
3.Proceed to the Medical 3. Assess accomplished None 8 minutes Medical Officer IV - City Health
Officer at counter no. 5 Health Declaration Slip, Office
conduct physical examination
(as needed) and issue Travel
Pass
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the required 1.1. Receive and evaluate the None 3 minutes Nursing Attendant I - City
document/s in any of the required documents Health Office
available counters (1 or 2)
1.2. Process request, take a None 8hours Administrative Officer II - City
picture of documents, once Health Office
verified proceed to the
Vaccination System Database.
2. Proceed to table 1 or 2 of 2. Record, dry seal, issue 50.00 2 minutes Nursing Attendant I - City
the City Health Office the next official receipt and release the Health Office
working day, then pay the Certificate.
required fee
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the required 1.1.Receive and evaluate the None 3 minutes Nursing Attendant I - City
document/s in any of the required document/s. Health Office
available counters (1 or 2)
1.2. Process request, check None 8hours Assistant City Health Officer -
and verify the Day/s of CGADH I - City Health Office
Quarantine based on the
Record from the City
Epidemiological Surveillance
Unit of the City Health Office.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the required 1. Receive the required None 3 minutes Nursing Attendant I - City
document/s in any of the document/s. Health Office
available counters (1 or 2)
2.Fill out the request slip at 2.Process request, check and None 5 minutes Assistant City Health Officer -
table nos. 1 or 2. verify the Day/s of Quarantine CGADH I - City Health Office
from the City Epidemiological
Surveillance Unit of the City
Health Office.
3. Wait for your name to be 3. Release the Certificate. None 2 minutes Nursing Attendant I - City
called. Health Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks treatment Interviews data & performs None 5 minutes Nurse I - San Pablo City
vital signs General Hospital, Nursing
Attendant I - San Pablo City
General Hospital
(2) Answer’s questions Obtains patient’s information None 5 minutes Nurse I - San Pablo City
related to treatment and documents General Hospital
(3) Gives information on last Retrieves past records (if any) None 5 minutes Nursing Attendant I - San
visit Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks treatment Interviews & performs vital None 5 minutes Nurse I - San Pablo City
signs. General Hospital, Nursing
Attendant I - San Pablo City
General Hospital
(2) Answers questions related Obtains patient’s history, None 5 minutes Nurse I - San Pablo City
to treatment performs fetal heart rate General Hospital, Midwife III -
taking (if any). San Pablo City General
Hospital, Midwife II - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks treatment Interviews data & performs None 2 minutes Nursing Attendant I - San
vital signs Pablo City General Hospital
(2) Answer’s questions Obtains patient’s information None 2 minutes Nursing Attendant I - San
related to treatment and documents Pablo City General Hospital
(3) Gives information on last Retrieves past records (if any) None 1 minute Nursing Attendant I - San
visit Pablo City General Hospital
(4) Cooperates and waits Assess, examines, evaluates None 10 minutes Dentist II - San Pablo City
patiently and provides the necessary General Hospital
immediate treatment /
intervention / management.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Access the facebook page Confirms thru sending None Nurse I - San Pablo City
and follow steps to secure an confirmation message General Hospital, Nursing
appointment Attendant I - San Pablo City
General Hospital
(2) Waits for the call Tele-consult service starts None 1hour Nurse I - San Pablo City
thru calling the patient General Hospital, Nursing
Attendant I - San Pablo City
General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks treatment Assess patient’s condition None 5 minutes Nurse II - San Pablo City
and takes vital signs. Takes General Hospital, Nurse I -
the patient’s information, San Pablo City General
arranges retrieval of patient’s Hospital
medical records and prepares
the client for minor surgery
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks consult Interview, vital signs taking None 5 minutes Nurse II - San Pablo City
and assesses patients. General Hospital, Nurse I -
Renders immediate nursing San Pablo City General
intervention needed. Hospital
(2) Patiently waits Refers to Resident on Duty None 5 minutes Nurse II - San Pablo City
General Hospital, Nurse I -
San Pablo City General
Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks treatment Places comfortably on ER None 5 minutes Nurse II - San Pablo City
bed. Assess patient’s General Hospital, Nurse I -
condition and takes vital signs San Pablo City General
Hospital
(2) Answer’s questions Obtains patient’s information None 5 minutes Nurse II - San Pablo City
related to treatment and documents General Hospital, Nurse I -
San Pablo City General
Hospital
(3) Gives information on last Retrieves past records (if any) None 5 minutes Administrative Aide I - San
visit Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks treatment Assess patient’s condition None 5 minutes Nurse II - San Pablo City
and takes vital signs General Hospital, Nurse I -
San Pablo City General
Hospital
(2) Answers questions related Obtains patient’s information None 3 minutes Nurse II - San Pablo City
to treatment and documents General Hospital, Nurse I -
San Pablo City General
Hospital
(3) Gives information on last Retrieves past records (if any) None 5 minutes Administrative Aide I - San
visit Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents the Doctor’s Verifies the admitting orders, None 3 minutes Nurse II - San Pablo City
Admitting Order Sheet refers to the resident on duty General Hospital, Nurse I -
and informs the attending San Pablo City General
surgeon. Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Brings Request Verifies request and prepares. None 2 minutes Radiologic Technologist I -
San Pablo City General
Hospital
(2) Cooperates accordingly Positions patient depending None 5 minutes Radiologic Technologist I -
on the request and performs San Pablo City General
the procedure. Hospital
-- Accomplishes the None 2 minutes Administrative Aide I - San
documentation and charges. Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Brings Request Assists patient thru xray None 2 minutes Administrative Aide VI - San
department Pablo City General Hospital,
Radiologic Technologist I -
San Pablo City General
Hospital
(2) Cooperates accordingly Verifies request and prepares None 2 minutes Radiologic Technologist I -
the area. San Pablo City General
Hospital
Positions patient depending None 5 minutes Radiologic Technologist I -
on the request and performs San Pablo City General
the procedure. Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks Treatment. Records name, date and time None 3 minutes Administrative Aide I - San
of arrival. Pablo City General Hospital -
Dialysis
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Brings Request Receives request and/or None 2 minutes Administrative Aide I - San
specimen and interviews the Pablo City General Hospital,
patient. Medical Technologist I - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Nurse on Duty informs the Receives request and/or None 2 minutes Administrative Aide I - San
lab Request specimen. Pablo City General Hospital,
Medical Technologist I - San
Pablo City General Hospital,
Laboratory Technician II - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents prescription Verifies prescription and None 2 minutes Pharmacist II - San Pablo City
prepares the medicines. General Hospital, Pharmacist I
- San Pablo City General
Hospital
(2) Settles the bill Prepares charge slip and None 5 minutes Pharmacist II - San Pablo City
instructs to settle the bill General Hospital, Pharmacist I
- San Pablo City General
Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Nurse on duty presents Verifies prescription and None 5 minutes Pharmacist II - San Pablo City
prescription prepares the medicines. General Hospital, Pharmacist I
- San Pablo City General
Hospital
(2) Nurse on duty collects the Dispenses the medicines and None 2 minutes Pharmacist II - San Pablo City
medicines encodes charges in the General Hospital, Pharmacist I
system (Charges will - San Pablo City General
transcribe in the final bill upon Hospital
discharge)
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents requests Receives and check for the None 2 minutes Administrative Aide I - San
availability of requested Pablo City General Hospital,
supply and notifies the area Nursing Attendant II - San
for any unavailability. Pablo City General Hospital
(2) Patiently waits Instructs to wait while None 10 minutes Administrative Aide I - San
preparing the available Pablo City General Hospital,
requested supplies. Nursing Attendant II - San
Pablo City General Hospital
(3) Logs on the receiving Issues requested supplies. None 5 minutes Administrative Aide I - San
logbook Checks and validates the Pablo City General Hospital,
quantity of supplies issued on Nursing Attendant II - San
the supply logbook. Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Patiently waits Collection of diet list from the None 15 minutes Administrative Aide III - San
nurse’s station Pablo City General Hospital
-- Prepares food (thawing, None 30 minutes Administrative Aide III - San
washing, weighing, slicing, Pablo City General Hospital,
cutting) Cook II - San Pablo City
General Hospital, Cook I - San
Pablo City General Hospital
Cooks therapeutic and full None 1hour Cook II - San Pablo City
diet meals according to General Hospital, Cook I - San
planned menus. Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents referral / Nurse’s Receives referral None 2 minutes Nutritionist- Dietician II - San
refers inpatients thru phone Pablo City General Hospital,
call / Dialysis patients are with Nutritionist-Dietician I - San
scheduled counseling Pablo City General Hospital
-- Performs Nutritional None 10 minutes Nutritionist- Dietician II - San
Assessment based on the Pablo City General Hospital,
anthropometric data and Nutritionist-Dietician I - San
medical diagnosis, interview Pablo City General Hospital
patients on food intake /
preference
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Cooperates and answers Issues PHIC forms 1 and 2 None 10 minutes Administrative Officer II - San
all questions related to with list of other required Pablo City General Hospital,
confinement documents. Administrative Officer I - San
Pablo City General Hospital
-- Receives, checks / reviews None 5 minutes Administrative Officer II - San
accuracy of data Pablo City General Hospital,
accomplished in PHIC form 1 Administrative Officer I - San
& 2 and completeness of other Pablo City General Hospital
required documents.
TOTAL 0.00 15 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Informs that patient is Receives patient’s record / None 2 minutes Administrative Assistant II -
ready to go home as per chart from the nurses San Pablo City General
doctor’s advise Hospital
-- Checks and verifies patient’s None 5 minutes Administrative Assistant II -
records billing charges and San Pablo City General
accumulated charges on the Hospital
system.
Prepares the hospital bill None 5 minutes Administrative Assistant II -
(statement of account) of San Pablo City General
patient for discharge Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents charge slip / Verifies the bill. None 2 minutes Social Welfare Assistant - San
hospital bill Pablo City General Hospital
-- Interviews patient or patient’s None 5 minutes Administrative Assistant II -
immediate relative and San Pablo City General
provide the appropriate Hospital, Administrative Aide I
discount for endorsement to - San Pablo City General
cashier Hospital, Social Welfare
Assistant - San Pablo City
General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents diagnostic Verifies the request / bill. None 2 minutes Administrative Aide IV - San
request / charge slip / hospital Pablo City General Hospital,
bill Administrative Aide III - San
Pablo City General Hospital,
Social Welfare Assistant - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Presents the hospital bill / Receives charge slip / hospital None 1 minute Administrative Officer I - San
charge slip bill Pablo City General Hospital,
Administrative Assistant II -
San Pablo City General
Hospital, Administrative Aide I
- San Pablo City General
Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests for the release of Receives request and makes None 2 minutes Administrative Officer V - San
birth certificate charge slip Pablo City General Hospital,
Administrative Aide I - San
Pablo City General Hospital
(2) Settles the charges Prepares, checks and 20.00 5 minutes Administrative Aide I - San
retrieves the birth certificate Pablo City General Hospital
records
(3) Presents the official receipt Releases birth certificate None 2 minutes Administrative Aide I - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests for a medical Facilitates request thru the None 5 minutes Nurse II - San Pablo City
certificate attending physician / Resident General Hospital, Nurse I -
on duty San Pablo City General
Hospital
-- Accomplished charge slip None 2 minutes Nurse II - San Pablo City
General Hospital, Nurse I -
San Pablo City General
Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests for the issuance Receives request and makes None 2 minutes Administrative Officer V - San
of death certificate charge slip Pablo City General Hospital,
Administrative Aide I - San
Pablo City General Hospital
(2) Settles the charges Receives request and makes 50.00 10 minutes Administrative Aide I - San
charge slip Pablo City General Hospital
(3) Presents the official receipt Releases death certificate and None 2 minutes Administrative Aide I - San
give instruction for Pablo City General Hospital
processing at the Local Civil
Registry
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests for the issuance Receives request and verifies None 2 minutes Administrative Officer V - San
of certified thru copies purpose. Makes charge slip Pablo City General Hospital,
Administrative Aide III - San
Pablo City General Hospital
(2) Settles the charges Prepares, checks, None 10 minutes Administrative Officer V - San
photocopies and signs the Pablo City General Hospital,
documents Administrative Aide III - San
Pablo City General Hospital
(3) Presents the official receipt Releases documents None 2 minutes Administrative Aide III - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Brings the medicines / Receives delivered medicines None 5 minutes Administrative Aide VI - San
medical supply / equipment in / medical supply / equipment Pablo City General Hospital,
the Receiving Section from external suppliers Administrative Aide III - San
Pablo City General Hospital,
Administrative Aide I - San
Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submits duly Reviews and checks the None 2 minutes Administrative Officer V - San
accomplished leave completeness of documentary Pablo City General Hospital,
application form attachment and approval sign Administrative Assistant III -
of the section head. San Pablo City General
Hospital, Administrative Aide
VI - San Pablo City General
Hospital - Dialysis
-- Reviews and signs None 5 minutes Administrative Officer V - San
certification of leave credits. Pablo City General Hospital
Signs and approve application None 5 minutes Chief of Hospital II - San Pablo
form City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Receives phone call from Receives and attend to the None 1 minute Administrative Aide III - San
any stakeholders inquiry of the client Pablo City General Hospital,
Administrative Aide I - San
Pablo City General Hospital
(2) Inquires or request for Answers queries / connect the None 3 minutes Administrative Aide III - San
connection to a specific local call to the requested local or Pablo City General Hospital,
or department department Administrative Aide I - San
Pablo City General Hospital
TOTAL 0.00 4 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Seeks consult regarding a Receives and acknowledge None 1 minute Administrative Officer V - San
complain the client’s concern / Pablo City General Hospital
complaints.
-- Assists client and verify the None 15 minutes Administrative Officer V - San
details/complaints. Pablo City General Hospital
Analyzes clients concerns/ None 5 minutes Administrative Officer V - San
complaints. Pablo City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests for an ambulance Receives call for conduction. None 5 minutes Administrative Assistant III -
conduction San Pablo City General
Hospital
-- Coordinates to driver None 3 minutes Administrative Assistant III -
available. San Pablo City General
Hospital
Issues trip ticket. Logs on the None Administrative Assistant III -
departure logbook and logs San Pablo City General
back when it arrives back. Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests for a service Receives a report. None 5 minutes Administrative Assistant I -
San Pablo City General
Hospital, Administrative Aide
IV - San Pablo City General
Hospital, Administrative Aide
III - San Pablo City General
Hospital, Administrative Aide I
- San Pablo City General
Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Requests of clean linen Receives the request. None 1 minute Laundry Worker II - San Pablo
(bed sheets, pillow case, City General Hospital,
patient gowns, etc.) Laundry Worker I - San Pablo
City General Hospital
-- Prepares and issues clean None 5 minutes Laundry Worker II - San Pablo
linen as per number of City General Hospital,
request. Laundry Worker I - San Pablo
City General Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Clients need to fill-out 1. 1. Receive payment and 50.00 30 minutes Administrative Aide I - City
request slip for civil registry issuance claim stub. Civil Registrar Office
documents and pay the
corresponding fee at Window
1.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Hospitals, clinic/lying-in 1. Receive COLB for None 15 minutes Administrative Aide VI - City
submits COLB for registration processing (review, number, Civil Registrar Office
sign)
2. Wait for personal copy 2. Furnish personal copy None 2 minutes City Civil Registrar - Office
TOTAL 0.00 17 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements at 1. Receive requirements for 50.00 2 minutes Administrative Aide VI - City
window 4 for evaluation and evaluation and review Civil Registrar Office
review.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements at 1. Receive requirements for 150.00 30 minutes Administrative Aide VI - City
window 4 review and review and evaluation Civil Registrar Office
evaluation
2. Pay the necessary fee at 2. Issued receipt and send None Administrative Aide I - City
Window 1 back to window 4 for COLB Civil Registrar Office
preparation.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit Requirements for 1. Evaluate the document for a None 30 minutes Assistant Registration Officer
processing processing - City Civil Registrar Office
2. Pay the necessary fee at 2. Issue receipt and forward it 150.00 2 minutes Administrative Aide I - City
Window 1. to the Records Section for Civil Registrar Office
processing base on the
Affidavit of Supplemental
Report.
3. Wait for document for 3. Release document to be None 2 minutes Assistant Registration Officer
endorsement to PSA-Quezon endorsed to PSA-Quezon City, - City Civil Registrar Office
City in order for it to be updated.
TOTAL 150.00 34 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements to 1. Receive documents for 520.00 2 minutes Registration Officer I - City
Window 5, CCRO review Civil Registrar Office
2. Pay the corresponding fee 2.Issue orders of payment 570.00 2 minutes Administrative Aide I - City
to Window 1 Civil Registrar Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit certificate of 1. Receive certificate of None 5 minutes Registration Officer I - City
marriage to be registered to marriage to be registered, Civil Registrar Office
window 5, CCRO have it numbered, signed.
2. Wait for owner's copy 2. Furnish personal copy to None City Civil Registrar - Office
the owner.
TOTAL 0.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements at 1. Receive requirements for None 3 minutes Registration Officer I - City
window 5 for evaluation evaluation at window 5 and Civil Registrar Office
process the registration.
2. Wait for schedule of release 2. Issue schedule of release of None City Civil Registrar - Office
owner's copy. Release after 10
days
TOTAL 0.00 3 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Go to window 3, CCRO and 1. Accepts death for 20.00 15 minutes Assistant Registration Officer
answer interview as the registration by interviewing - City Civil Registrar Office
informant. the informant
2. Accomplish death 2. Issue burial permit and 50.00 30 minutes Assistant Registration Officer
certificate for burial service process death certificate - City Civil Registrar Office
(embalmer portion)
3. Go to City Health Office for 3.Review by physician on duty None 10 minutes Medical Officer III - City Health
medical review and back to CCRO for Office
processing
4. Proceed to Window 3 and 4. Release owner’s copy None 2 minutes City Civil Registrar - Office
wait for owner’s copy.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit requirements and 1.Accepts requirements and None 5 minutes Assistant Registration Officer
death certificate to be death certificate to be - City Civil Registrar Office
registered. registered for review
2. Wait for claim stub. 2. Issued claim stub (Release None 2 minutes City Civil Registrar - Office
after 10 days)
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Apply for burial permit (if to 1. Received application for 50.00 2 minutes Assistant Registration Officer
be buried in San Pablo City) burial permit. Prepare burial - City Civil Registrar Office
permit upon paying the
corresponding amount
2. Proceed to window 1, pay 2.Attach original receipt of 30.00 2 minutes Assistant Registration Officer
the entrance fee entrance and burial permit to - City Civil Registrar Office
death certificate
3. Wait for release 3. Release, In case of transfer, 30.00 2 minutes City Civil Registrar - Office
(if to be buried outside the
locality), transfer permit after
payment of the corresponding
fee.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Apply for legitimation at 1. Receive all the documents None 5 minutes Registration Officer III - City
window 1, submit the and interview the applicants. Civil Registrar Office
necessary documents
2. Pay at the window 1 2. Issue receipt 150.00 1 minute Administrative Aide I - City
Civil Registrar Office
3. Wait for claim stub 3. Issue claim stub. Process None 10 minutes City Civil Registrar - Office
the application (involves
typing, numbering and
signing endorsement)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Apply for AUSF, submit all 1.Receives application for None 5 minutes Registration Officer I - City
the necessary documents review Civil Registrar Office
2. Pay at Window 1 2. Receipt attach to 100.00 1 minute Administrative Aide I - City
application Civil Registrar Office
3. Wait for claim stub 3. Process the application, None 2 minutes Registration Officer I - City
issue claim stub Release after Civil Registrar Office
10 days
TOTAL 100.00 8 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill-out PSA forms (birth, 1.Receive filled-out form Birth, None 2 minutes Administrative Aide I - City
marriage, death, CENOMAR) Marriage, Death (P255.00) Civil Registrar Office
CENOMAR (P310.00)
2. Pay the corresponding 2.Issue official receipt None 2 minutes Administrative Aide I - City
amount Civil Registrar Office
3. Wait for claim stub 3. Indicate claim date in the None 10 minutes Administrative Aide IV - City
OR. Encode request (approx. Civil Registrar Office
150 per bath) and submit to
PSA-Laguna Satellite Office.
Release after a week.
TOTAL 0.00 14 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit the necessary 1. Accept all the necessary 550.00 10 minutes Registration Officer III - City
requirements for verifications. requirement and conduct Civil Registrar Office
Wait for claim stub verification either thru letter (if
out of town court) or personal
inquiry of the court is within
the locality.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit written request to (1) Receive request from the None 2 minutes Administrative Aide IV - City
receiving clerk for the client and refer to the Population Office
provision of needed data on Administrative Division Chief.
population and nutrition
programs.
(2) Administrative Division None 10 minutes Administrative Officer V - City
Chief verifies if the requested Population Office
data is available.
(3) If available, the data is None 3 minutes Administrative Officer V - City
provided, printed or Population Office
photocopied for the client.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Parent or guardian verbally (1) Staff receives verbal or None 1 minute Population Program Worker II
or submit written request for written request form from the - City Population Office
registration of malnourished parent /guardian.
children in the Supplemental
Feeding Program.
(2) Interview of parent or None 4 minutes Nutrition Officer IV - City
guardian. Population Office
(3) Assessment of child’s None 5 minutes Nutrition Officer IV - City
weight status Population Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
STEP 1. Present and submit (1) Receive the requirements None 10 minutes Administrative Aide IV - City
requirements for verification (2) Interview the client for General Services Office,
to the receiving clerk or verification of the Administrative Aide I - City
employee-in-charge to GSO requirements submitted (3) General Services Office
1st Floor (Indigency Unit) For medicine assistance,
dispense the prescribed
medicines to the patient
STEP 2. Wait for the (1) Submit the verified None 10 minutes Administrative Aide IV - City
assessment to be given by the requirements to the General Services Office,
authorized officer authorized officer for the Public Services Officer IV -
assessment (2) Prepare and City General Services Office
issue a guarantee letter to the
client
STEP 3. Receive a guarantee (1) Prepare and process None 120hours Administrative Aide IV - City
letter Disbursement Voucher and General Services Office
Obligation Request (2)
Receive the appropriate check
for the assistance given (3)
Bring the check to the
concerned agencies
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. The Concerned citizen may 24/7 Operations 1.The Office None 2 minutes Nurse I - City Disaster Risk
call the CDRMO Hotline or will briefly interview the caller Reduction Management
Barangay Control to Notify the to know the following details: Office, Nursing Attendant I -
Office during an emergency • Nature of the Incident • City Disaster Risk Reduction
situation Place of the Incident • Time of Management Office
the Incident • How many are
involved
2. Responders on duty will None 3 minutes Nurse I - City Disaster Risk
prepare and proceed to the Reduction Management
reported incident site. Office, Nursing Attendant I -
City Disaster Risk Reduction
Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill up Feedback/Comments 1. Provide form for the client None 5 minutes Assist. City Disaster Risk
and Suggestions Forms Reduction and Mgt. Officer-
CGADH I - City Disaster Risk
Reduction Management
Office, Local Disaster Risk
Reduction and Management
Officer IV - City Disaster Risk
Reduction Management
Office, Local Disaster Risk
Reduction and Management
Officer III - City Disaster Risk
Reduction Management
Office, Local Disaster Risk
Reduction and Management
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Secure and Submit the Receive, review, assess and None 10 minutes Traffic Aide II - City Mayor's
accomplished and notarized approved Unified Clearance Office - CTMO, Traffic Aide I -
Tricycle Application Form, Form City Mayor's Office - CTMO
Petition Form and Unified
Clearance Form and complete
documentary requirements at
CTMO Window 1 or 2.
(2) Submit the accomplished Receive, review, assess and None 1hour Licensing Officer I - City
and notarized Tricycle issue tax order payment Mayor's Office - BPLO,
Application Form and Petition Assessment Clerk I - City
Form and Approved Unified Mayor's Office - BPLO
Clearance Form and complete
documentary requirements at
BPLD Tricycle Permit Counter.
(3) Secure Queuing Number Issue queuing number, accept 718.80 30 minutes Security Guard I - City Mayor's
(Payment) at the Public and receive payment. Office - BPLO, Local Treasury
Assistance Desk and proceed Operations Officer IV - City
to Window 4 Cash Receipt Treasurer's Office
Division for payments of Fees
and other Charges.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Secure and Submit the Receive, review, assess and None 10 minutes Traffic Aide II - City Mayor's
accomplished and notarized approved Unified Clearance Office - CTMO, Traffic Aide I -
Tricycle Application Form, Form City Mayor's Office - CTMO
Petition Form and Unified
Clearance Form and complete
documentary requirements at
CTMO Window 1 or 2.
(2) Submit the accomplished Receive, review, assess and None 1hour Licensing Officer I - City
and notarized Tricycle issue tax order payment Mayor's Office - BPLO,
Application Form and Petition Assessment Clerk I - City
Form and Approved Unified Mayor's Office - BPLO
Clearance Form and complete
documentary requirements at
BPLD Tricycle Permit Counter.
(3) Secure Queuing Number Issue queuing number, accept 1,496.30 30 minutes Security Guard I - City Mayor's
(Payment) at the Public and receive payment. Office - BPLO, Local Treasury
Assistance Desk and proceed Operations Officer IV - City
to Window 4 Cash Receipt Treasurer's Office
Division for payments of Fees
and other Charges.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Secure and Submit the Receive, review, assess and None 10 minutes Traffic Aide II - City Mayor's
accomplished and notarized approved Unified Clearance Office - CTMO, Traffic Aide I -
Tricycle Application Form, Form City Mayor's Office - CTMO
Petition Form, Unified
Clearance Form and Dropping
Form and complete
documentary requirements at
CTMO Window 1 or 2.
(2) Submit the accomplished Receive, review, assess and None 1hour Licensing Officer I - City
and notarized Tricycle issue tax order payment Mayor's Office - BPLO,
Application Form, Petition Assessment Clerk I - City
Form, Unified Clearance Form Mayor's Office - BPLO
and Dropping Form and
complete documentary
requirements at BPLD Tricycle
Permit Counter.
(3) Secure Queuing Number Issue queuing number, accept 165.00 30 minutes Security Guard I - City Mayor's
(Payment) at the Public and receive payment. Office - BPLO, Local Treasury
Assistance Desk and proceed Operations Officer IV - City
to Window 4 Cash Receipt Treasurer's Office
Division for payments of Fees
and other Charges.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Request Leave form and Provide the leave form to the None 1 minute Administrative Assistant IV -
complete the information employee. Pamantasan ng Lungsod ng
needed. San Pablo
Accomplish the form with the Receive and review the leave None 1 minute Administrative Assistant IV -
signature and approval of form of the employee. Pamantasan ng Lungsod ng
your immediate supervisor. San Pablo
Reminders: Force Leave must
be requested five (5) days
before the day of absence
Filial Leave must be requested
one (1) day before or after the
day of absence Sick Leave: 1
day after the day of absence
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Receive the DTR from the HR Provide the DTR. None 1 minute Administrative Aide IV -
Staff. Pamantasan ng Lungsod ng
San Pablo
Review and if correction is None None 5 minutes Administrative Aide IV -
needed, inform and request Pamantasan ng Lungsod ng
for the counter sign of your San Pablo
immediate supervisor.
Submit the accomplished DTR Receive and review the None 1 minute Administrative Aide IV -
on or before the requested accomplished DTR. Pamantasan ng Lungsod ng
time of the HRM Unit. San Pablo
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Request for a Travel Order Provide the Travel Order None 1 minute Administrative Officer V -
Request Form Request Form. Pamantasan ng Lungsod ng
San Pablo
Accomplish the requested Instruction for the time of None 1hour Administrative Officer V -
form and attach the releasing will be given by the Pamantasan ng Lungsod ng
supporting documents for the Administrative Officer V San Pablo
justification of the travel
order.
TOTAL 0.00 1hour and 1 minute
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
A. Before receiving the pass Provide the logbook and pass None 3 minutes Administrative Officer V -
slip, please register on the slip (Officer) Pamantasan ng Lungsod ng
provided logbook, make sure San Pablo, Administrative
to indicate the location and Aide III - Pamantasan ng
purpose of agenda (CLIENT) Lungsod ng San Pablo
B. The certificate of Receive and review the None 3 minutes Administrative Officer V -
appearance must be accomplished pass slip Pamantasan ng Lungsod ng
accomplished upon returning (Officer) San Pablo, Administrative
the pass slip, submit it to the Aide III - Pamantasan ng
Admin Aide or Admin Officer Lungsod ng San Pablo
(CLIENT)
TOTAL 0.00 6 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
A. Consultation and inquiries Accommodate the inquiries of None 5 minutes Administrative Officer V -
will be accommodated the client, (Officer) Pamantasan ng Lungsod ng
depending upon the unit San Pablo
responsible for the concern.
Proceed to the Admin Officer
(CLIENT)
B. Provide the inquiries to If referral is needed, the None 10 minutes Administrative Officer V -
Administrative Officer administration officer will Pamantasan ng Lungsod ng
(CLIENT) have to assist the client to the San Pablo
target office.
TOTAL 0.00 15 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Request and accomplish the Provide the information stub None 1 minute Administrative Aide IV -
information stub that will be to the client. Pamantasan ng Lungsod ng
provided by the San Pablo
Administrative Aide IV.
For confirmation, submit the Receive the stub and assess None 2 minutes Administrative Aide IV -
accomplished information the information of the client. Pamantasan ng Lungsod ng
stub to the Administrative San Pablo
Aide IV.
Receive the Certification of Provide the signed None 10 minutes Administrative Officer V -
Employment from the Certification of Employment. Pamantasan ng Lungsod ng
Administrative Officer V. San Pablo
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Attend the university Create a committee that will None 3hours Associate Professor IV -
orientation. conduct the orientation for the Pamantasan ng Lungsod ng
students. San Pablo
Attend regular semestral Conduct classroom None 8hours Associate Professor IV -
classroom instructions and discussion and extra- Pamantasan ng Lungsod ng
participate in the co-curricular curricular activities. San Pablo
and extra-curricular activities
TOTAL 0.00 11hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Secure and accomplish Assist and check the None 10 minutes Associate Professor IV -
clearance form signed by clearance form of the student. Pamantasan ng Lungsod ng
responsible officers. San Pablo
Pay corresponding fee and Prepare, encode and print 50.00 30 minutes Associate Professor IV -
submit clearance form to the requested certification Pamantasan ng Lungsod ng
Registrar’s Office San Pablo, Registrar I -
Pamantasan ng Lungsod ng
San Pablo, Administrative
Assistant IV - Pamantasan ng
Lungsod ng San Pablo
TOTAL 50.00 40 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to the Registrar's Review and countercheck the None 68hours and 20 minutes Registrar I - Pamantasan ng
Office and inquire about the entries before the release of Lungsod ng San Pablo
needed documents. document
TOTAL 0.00 68hours and 20 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the accomplished Assess the accomplished 50.00 3 minutes Administrative Officer I -
request form. request form and receive the Pamantasan ng Lungsod ng
payment (Php 50.00 per page) San Pablo
Receive the official receipt Provide the official receipt to None 1 minute Administrative Officer I -
from the University Cashier. the client. Pamantasan ng Lungsod ng
San Pablo
TOTAL 50.00 4 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit Annual Procurement Receive and review Annual None 3 minutes Administrative Officer III -
Plan before the start of the Procurement Plan Pamantasan ng Lungsod ng
year (client) San Pablo
Prepare the required Review the documents of the None 5 minutes Administrative Officer III -
documents: (Purchase requestor Pamantasan ng Lungsod ng
Request Form, Obligation San Pablo
Request Form, etc.
Submit the accomplished Received the Accomplished None 5 minutes Administrative Officer III -
Request form to Supply Documents Pamantasan ng Lungsod ng
Office. San Pablo
TOTAL 0.00 13 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit letter of request Receiving and recording of None 5 minutes Senior Environmental
(number of seedlings request letter Management Specialist - City
requested and planting site) Environmental and Natural
Resources Office,
Administrative Officer IV - City
Environmental and Natural
Resources Office,
Environmental Management
Specialist I - City
Environmental and Natural
Resources Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. File formal letter of Receive formal letter of None 20 minutes Senior Environmental
complaint complaint for preliminary Management Specialist - City
evaluation Environmental and Natural
Resources Office,
Environmental Management
Specialist I - City
Environmental and Natural
Resources Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. File formal letter of request (1) Receive formal letter of None 30 minutes Senior Environmental
request (2) Set a specific date Management Specialist - City
and time for the conduct of Environmental and Natural
the IEC/lecture Resources Office,
Environmental Management
Specialist I - City
Environmental and Natural
Resources Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Apply for an appointment / Schedule an Appointment for None 5 minutes Administrative Aide III - City
schedule of Orientation on an Orientation Solid Waste and Management
Proper Solid Waste Office, Administrative Aide I -
Management and Disposal City Solid Waste and
Management Office,
Administrative Aide IV - City
Solid Waste and Management
Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present Fully accomplished Record and Issue Business None 5 minutes Administrative Assistant II -
business permit application Clearances City Solid Waste and
form Management Office
TOTAL 0.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present Fully accomplished Encoding / Issuance of None 5 minutes Administrative Aide III - City
business permit application Clearance Solid Waste and Management
form and Requirements Office, Administrative Aide I -
City Solid Waste and
Management Office
TOTAL 0.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present a copy of updated Issuance of Permit to Dump None 5 minutes Administrative Aide I - City
Business Permit Solid Waste and Management
Office, Administrative
Assistant III - City Solid Waste
and Management Office
TOTAL 0.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present letter to the City Solid Try to address the issue as None 24hours City Solid Waste Management
Waste Management Office soon as possible Officer - CGDH I - City Solid
Waste and Management
Office, Public Services Officer
IV - City Solid Waste and
Management Office, Public
Services Officer II - City Solid
Waste and Management Office
TOTAL 0.00 24hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Tourism Operations Officer II -
present vaccination card. in clients. Client signs City Tourism Office
Presents guestbook. guestbook. / Receives
requests and inquiries
through e-mail.
2. Approaches the key Conducts dialogue and gives None 20 minutes Tourism Operations Officer II -
personnel and presents query. the client the information City Tourism Office
Request through e-mail. needed. / Answers queries
and requests through e-mail.
Refers inquiry to concerned None 10 minutes Tourism Operations Officer II -
Local Department or Agency. City Tourism Office
TOTAL 0.00 33 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Check temperature and Presents guestbook for walk- None 3 minutes Senior Tourism Operations
present vaccination card. in clients. Client signs Officer - City Tourism Office
guestbook. / Receives
requests and inquiries
through e-mail.
2. Presents health declaration Checks pre-set schedule None 5 minutes Senior Tourism Operations
of researchers [max. of ten Officer - City Tourism Office
(10) pax per tour], face mask,
face shield and letter request.
3. Actual Assists in the actual tour at None 1hour Senior Tourism Operations
research/lecture/interview. Museo ng San Pablo and Officer - City Tourism Office,
Heritage Zone MUSEUM TECHNICIAN I - City
Tourism Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
receive all original documents Name, date and time received None 24hours Administrative Aide VI - City
of the frontline employee. Mayor's Office
Request all original
documents to be signed by
the Mayor.
Record all entries/documents Every document to log form None 24hours Executive Assistant I - City
received for Mayor’s signature. Mayor's Office
Consolidate all documents Prepare all original None 5 minutes Executive Assistant II - City
requests for signature documents for signature of Mayor's Office
City Mayor.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Receives letters of request for Schedule request sending and None 3 minutes City Mayor - 's Office
personal schedule of coordinates with the guards/
appointment to the City staff of the City Mayor.
Mayor, personal appearance,
meetings and interviews, etc.
TOTAL 0.00 3 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit Requirements 1. Receive and review the None 13 minutes Administrative Officer II - City
submitted requirements 2. Mayor's Office - Urban
SCHEDULE THE MARRIAGE Housing, Supervising
CEREMONY AND PREPARE Administrative Officer - City
THE MARRIAGE CONTRACT Mayor's Office - Records,
Administrative Assistant I -
City Mayor's Office - Records
2. Attend the Marriage Administers marriage None 30 minutes City Mayor - 's Office
Ceremony ceremony
3. Get a copy of Marriage Release Marriage contract None 5 minutes Administrative Aide VI - City
Contract after 1 week of marriage Mayor's Office - Records
ceremony
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit the requirement 1. Review the submitted None 8 minutes Supervising Administrative
requirements 2. Prepares the Officer - City Mayor's Office -
letter of recommendation 3. Records, Administrative Aide
review and sign the document VI - City Mayor's Office -
4. record and release the Records, Administrative Aide
document III - City Mayor's Office -
Records
TOTAL 0.00 8 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
SUBMIT THE REQUIREMENTS 1. Review the submitted None 8 minutes Supervising Administrative
requirements 2. Prepares the Officer - City Mayor's Office -
letter of recommendation/ Records, Administrative Aide
referral to PCSO, VP, VI - City Mayor's Office -
Senators, Provincial Governor Records, Administrative Aide
and etc. 3. Review and initial III - City Mayor's Office -
the letter 4. Record the Records
document
2. Bring the recommendation Sign the letter None 1 minute City Mayor - 's Office
letter to the office of the city
Mayor
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
SUBMIT THE REQUIREMENTS 1. Review the submitted None 8 minutes Supervising Administrative
requirements 2. Prepare the Officer - City Mayor's Office -
letter of recommendation/ Records, Administrative Aide
referral to the City Engineer VI - City Mayor's Office -
and to meralco 3. Review and Records, Administrative Aide
sign the document 4. Record III - City Mayor's Office -
and Release the document Records
TOTAL 0.00 8 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the letter of request 1. review the submitted None 11 minutes Supervising Administrative
requirement 2. Prepare the Officer - City Mayor's Office -
Authorization letter 3. Review, Records, Administrative Aide
Initial and dry seal the VI - City Mayor's Office -
document 4. Record the Records, Administrative Aide
Document III - City Mayor's Office -
Records
TOTAL 0.00 11 minutes
Office or Division City Mayor's Office - Zoning and Land Use Division
Classification G2C - Government to Client
Type of Transaction Simple
Who may avail: Building owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 3 copies of plan * Vicinity map *site development plan * Perspective Clients Architect/ Civil Engineer
2. Bill of Materials Clients Architect/ Civil Engineer
3. Barangay construction permit Barangay Hall
4. TCT/Tax Declaration registry of deeds/ city assessor's office
5. Latest Tax Payment/ Clearance City Treasurer's office
6. DPWH Clearance DPWH
7. Certified True Copy of NTC (for cellsite) NTC
8. DOH Evaluation Report (For Cellsite) DOH
9. Barangay Council Resolution (For Cellsite) Barangay Hall
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Office or Division City Mayor's Office - Zoning and Land Use Division
Classification G2C - Government to Client
Type of Transaction Simple
Who may avail: BUSINESS OWNER
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. UNIFIED BUSINESS APPLICATION FORM FRONTLINE OFFICER
2. BARANGAY BUSINESS PERMIT/ CLEARANCE BARANGAY HALL
3. VERIFIED INITIAL CAPITAL EXAMINER'S DIVISION
4. LATEST MAYOR'S PERMIT (FOR RENEWAL) CLIENT'S COPY
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
SUBMIT THE REQUIREMENTS 1. Review the submitted None 5 minutes Project Development Officer
(see annex table 2.1 for fees requirements. 2. Compute for IV - City Mayor's Office -
computation) the Zoning fee 3. Issue Zoning Zoning, Project Development
Certification 4. Sign the Officer II - City Mayor's Office -
Unified business application Zoning, Administrative
form Assistant I - City Mayor's
Office - Records
TOTAL 0.00 5 minutes
Office or Division City Mayor's Office - Zoning and Land Use Division
Classification G2C - Government to Client
Type of Transaction Simple
Who may avail: Land Owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
TCT/TAX DECLARATION REGISTRY OF DEEDS / CITY ASSESSOR'S OFFICE
LATEST TAX PAYMENT/CLEARANCE LAND TAX/ CITY TREASURER'S OFFICE
VICINITY MAP SIGNED BY GEODETIC ENGINEER CLIENT'S GEODETIC ENGINEER
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
SUBMIT THE REQUIREMENTS 1. REVIEW THE SUBMITTED None 5 minutes Project Development Officer
REQUIREMENTS 2. COMPUTE IV - City Mayor's Office -
FOR ZONING FEE Zoning, Project Development
Officer II - City Mayor's Office -
Zoning, Administrative
Assistant I - City Mayor's
Office - Records
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1)SUBMITS THE REQUEST (1)RECEIVES THE REQUEST None 10 minutes Sports Dev't. Officer II - City
WITH THE REQUIREMENTS EXAMINES AND VERIFIES Mayor's Office - SPORTS
TO THE OFFICER-IN-CHARGE THE ATTACHMENTS
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1)SUBMITS THE REQUEST (1)THE OFFICER RECEIVES None 5 minutes Sports Dev't. Officer II - City
WITH THE REQUIREMENTS THE REQUEST, EXAMINES Mayor's Office - SPORTS
TO THE OFFICER-IN-CHARGE AND VERIFIES THE
ATTACHMENTS
TOTAL 0.00
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Consulting the designated 1.1 Preparation of reports as None 16hours Supervising Administrative
GAD Officer for the needed by the DILG and other Officer - City Mayor's Office -
preparation of the allied agencies. GAD Division
Accomplishment Report and
GAD plans and budget.
1.2 Conduct meeting with None 4hours Supervising Administrative
GAD Focal persons and TWG Officer - City Mayor's Office -
to discuss salient matters GAD Division
regarding the preparation of
GAD PPAs for the GPB and
ARs.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present Cedula (Community upon receipt of cedula LRC 50.00 Local Revenue Collection
Tax Certificate) to cashier and Officer will accept payment Officer I - City Treasurer's
pay for Mayor's and issue receipt for Mayor's Office
Clearance/Permit Clearance/Permit
Submit necessary Officer-in-charge will assess None 1 minute Administrative Aide III - City
requirements to the person in submitted documents Mayor's Office - Urban
charge Housing, Administrative Aide I
- City Mayor's Office - Urban
Housing
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Upon Payment client will Officer in charge will encode None 20 minutes Administrative Aide III - City
present requirement and wait receipt and sign date of Mayor's Office - Urban
5-10mins. validity of promotional Housing, Administrative Aide I
material for hanging. - City Mayor's Office - Urban
Housing
TOTAL 0.00 20 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Wait for the Officer in charge Officer in charge will assess None 30 minutes Supervising Administrative
to assist with concerns client's concern Officer - City Mayor's Office -
Urban Housing,
Administrative Officer II - City
Mayor's Office - Urban
Housing
TOTAL 0.00 30 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit necessary Officer receives and stamp the None 10 minutes Supervising Administrative
requirements and wait for the Letter and assess the Officer - City Mayor's Office -
officer in charge situation Urban Housing
Officer will endorse letter to None 72hours Supervising Administrative
Offices related that will assist Officer - City Mayor's Office -
to the concern/query Urban Housing,
Administrative Officer II - City
Mayor's Office - Urban
Housing
TOTAL 0.00 72hours and 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present valid ID and wait for Officer will check masterlist None 3 minutes Supervising Administrative
the Officer-in-charge to check ISF concern is included Officer - City Mayor's Office -
Urban Housing,
Administrative Officer II - City
Mayor's Office - Urban
Housing, Administrative Aide
III - City Mayor's Office - Urban
Housing
TOTAL 0.00 3 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit requirements and wait Upon receiving of None 3 minutes Administrative Aide III - City
for officer in charge requirements Officer in charge Mayor's Office - Urban
will evaluate and assess Housing, Administrative Aide I
documents submitted if - City Mayor's Office - Urban
complete and in order. Housing
Prepare memorandum/resoluti None 45 minutes Supervising Administrative
on/ordinance recommending Officer - City Mayor's Office -
sa execution of deed of sale Urban Housing,
Administrative Officer II - City
Mayor's Office - Urban
Housing
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
the client endorse the the legal staff receive and None 2 minutes Supervising Administrative
documents to the legal staff record the documents then Officer - City Legal Office,
including all the supporting refer to city legal officer Administrative Officer IV - City
documents needed. Legal Office
TOTAL 0.00 2 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
BPLO endorse the complaint the legal staff receive and None 2 minutes City Legal Officer - City Legal
documents record the documents then Office, Supervising
refer to city legal officer. Administrative Officer - City
Legal Office, Administrative
Officer IV - City Legal Office
TOTAL 0.00 2 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
the concern office send upon receiving the None 72hours Administrative Assistant I -
memorandum regarding memorandum regarding City Legal Office
schedule of preparation schedule of preparation, the
admin asst I encode and print
then process the documents,
TOTAL 0.00 72hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
personal appearance to City - Interview the client - Review None 1hour City Legal Officer - City Legal
Legal Office the submitted requirements - Office, Administrative Officer
Refer to City Legal Officer IV - City Legal Office
TOTAL 0.00 1hour
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
the clients endorse the legal staff receive and None 5 minutes Administrative Officer IV - City
documents to city legal office record incoming documents, Legal Office
then refer to concern officer.
TOTAL 0.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
the clients endorse complaint the legal staff interview clients None 72hours City Legal Officer - City Legal
and all supporting documents then receive and record the Office, Administrative Officer
to city legal office documents , then refer to city IV - City Legal Office
legal officer
TOTAL 0.00 72hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Look for the City 1. Specify the complete None 6 minutes Administrative Assistant I -
Administrator Staff or information about the patient. Pamantasan ng Lungsod ng
employees in charge of listing Provide government San Pablo, Executive
the names of the patient to be ambulance service to chosen Assistant I - City Mayor's
checked on chosen hospital hospital as per request. 2. The Office
employees in-charge will
prepare a gate pass and
assign an available
ambulance. 3. The gate pass
to be secure need an approval
of the superior for refilling of
gasoline.
TOTAL 0.00 6 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
HR Office send schedule of Encode print and process None 3 minutes Administrative Assistant II -
doing payroll/PEI/SRI/Cash documents. City Administrator's Office
Gift/Mid-year bonus/Year-end
bonus/Clothing allowance
TOTAL 0.00 3 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Send administrative Preparation of the Annual None 5 minutes Administrative Assistant II -
memorandum Procurement City Administrator's Office,
Plan/Accomplushment Executive Assistant V - City
Report/Budget Proposal Mayor's Office
Report/Annual Investment
Plan
TOTAL 0.00 5 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Client or representative fill- 1.1 Staff receives the request 50.00 5 minutes Administrative Aide I - City
up the official request form, form from the client and Human Resource
pay the corresponding fees passes it to the personnel in Management Office
and submit to the receiving charge
staff.
1.2 The personnel in charge None 10 minutes Administrative Assistant II -
process and print the City Human Resource
requested documents. Management Office
1.3 The department/division None 10 minutes Chief Administrative Officer -
head verifies & signs the City Human Resource
documents. Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) File the filled up leave 1.1 Staff receives the leave None 5 minutes Administrative Aide I - City
application form with log book application form from the Human Resource
for acknowledgment to the client and passes it to the Management Office
CHRMO. personnel in charge.
1.2 The personnel-in charge None 30 minutes Administrative Officer II - City
process compute, post update Human Resource
& print the leave application. Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) File GSIS loans to GWAPS 1.1 Agency Authorized Officer None 5 minutes Chief Administrative Officer -
(kiosk) through UMID or over (AAO) retrieve and print the City Human Resource
the counter (with temporary GSIS loan. Staff receives the Management Office,
card) If P:agibig or Landbank loan application form & Administrative Officer IV - City
Loan, bring the fill out loan requirements from the client Human Resource
application form and and passes it to AAO. Management Office
requirements to the CHRMO
for approval and signature.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Three months before the 1.1 Liaison officer will check None 20 minutes Administrative Officer IV - City
retirement/desired date,fill up the correctness of the Human Resource
the application form and documents; take photo of the Management Office
report to the HR Liaison retiree holding the application
officer with service record and form and (2) ID's showing the
letter of Intent(signed by the date and his/her picture
City Mayor). attached to the form.
(2) Send the application form 1.1 Liaison officer send the None 10 minutes Administrative Officer IV - City
and other requirements to scanned copy of documents Human Resource
GSIS drop box or through through GSIS email address. Management Office
courier (post office/LBC).
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Printing of payroll every 1.1 Payroll master check the None 30 minutes Supervising Administrative
1st week and 3rd week of the list of the personnel's salary Officer - City Human Resource
month. and deductions. Management Office
1.2 Payroll master prepare and None 1hour Supervising Administrative
print the payroll. Officer - City Human Resource
Management Office
1.3 The Department/Division None 30 minutes Chief Administrative Officer -
head check and sign the City Human Resource
payroll. Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Department/Division Head 1.1 Personnel in charge None 10 minutes Supervising Administrative
prepare Office Performance receive the Target IPCR for Officer - City Human Resource
Commitment and Review the 1st semester of the Management Office
(OPCR) for the year. current year.
1.2 Personnel in charge None 15 minutes Supervising Administrative
distribute the IPCR Target to Officer - City Human Resource
the members of Technical Management Office
Working Group (TWG) for
calibration.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Preparation of Job Order 1.1 Personnel in charge None 5 minutes Administrative Aide IV - City
Appointment prepare the appointment of Human Resource
Job Order with corresponding Management Office
office assignment.
1.2 After printing, the None 5 minutes Administrative Aide IV - City
personnel in charge initial all Human Resource
the pages of the appointment. Management Office
1.3 The Department/Division None 10 minutes Chief Administrative Officer -
head check and approves City Human Resource
appointment of JO. Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Submit PDS/application 1.1 Received acknowledged None 5 minutes Administrative Officer V - City
including the required application, make comparative Human Resource
documents. list of candidates Send Management Office
notification for the qualified
applicants for interview and
pre-employment exam.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Step (1) Submits Certified Receives certified Obligation None 2 minutes Administrative Aide IV - City
Obligation Request/s (ObR/s) Request/s with supporting Budget Office
with complete supporting documents and forward to
documents concerned personnel in-
charge of the office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Step (1) Provide copy of Receives and checks the copy None 5 minutes Administrative Assistant II -
Barangay and/or SK Annual of Barangay and/or SK Annual City Budget Office
and/or Supplemental Budgets and/or Supplemental Budgets
in Prescribed Forms of
Barangay Budget for review
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Receives Vouchers/Payroll Received and recorded in the None 5 minutes Administrative Aide I - City
with supporting documents log book. Accountant's Office
and record in the log book
and assign Internal Audit Staff
for the pre-audit.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Verifies with records and Verified with records and None 30 minutes Administrative Aide IV - City
prepares vouchers and prepared Disbursement Accountant's Office
Journal Entry • GSIS • Pag- Vouchers with Journal Entry
ibig,LBP, UCPB Loans •
Unclaimed salaries/benefits •
Tuition fees, overpayments of
taxes
2. Records in the log book for Recorded in the log book None 5 minutes Administrative Aide I - City
the Pre-Audit Accountant's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Prepares Vouchers, ObR Prepared Vouchers, ObR and None 30 minutes Security Guard I - City
and JEV(Journal Entry JEV Accountant's Office
Voucher)
2. Receives voucher with Received and recorded in the None 5 minutes Administrative Aide I - City
supporting log book Accountant's Office
documents/records in the
logbook and assign Internal
Audit Staff for Pre-Audit
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
File request Tax withheld - Received request None 10 minutes Security Guard I - City
(Form 2316 for employees) - Accountant's Office
(Form 2307 for
Suppliers/Contractors)
Office Clearance - For Received request None 5 minutes Administrative Assistant II -
disallowances/charges - For City Accountant's Office
Cash Advances
Philhealth Received request None 5 minutes Administrative Aide III - City
Accountant's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Prepares Accountant’s Prepared Accountant’s None 2 minutes Administrative Aide III - City
Advice based on the checks Advice Accountant's Office
issued
2. Approval Approved None 5 minutes City Accountant - 's Office
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Receives and checks Reviewed/verified Pre-Audited None 30 minutes Administrative Aide VI - City
transmittal letter of barangay payrolls and disbursement Accountant's Office,
reports together with the paid vouchers Administrative Aide IV - City
Disbursement Accountant's Office,
Vouchers/Payroll and Administrative Aide III - City
Liquidation Report with Accountant's Office,
supporting documents and Administrative Aide I - City
Official receipt with validated Accountant's Office,
deposit slip Administrative Officer V - City
Accountant's Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the logbook. Assists client. None 5 minutes Administrative Aide IV -
Write your Full name, address, Sangguniang Panlungsod -
School/office. City Library
2. Deposit your bag to the Issues baggage number to the None 2 minutes Administrative Aide I -
baggage counter except your client Sangguniang Panlungsod -
personal belongings such as City Library
cellphone, wallet, laptop. The
Library will not be liable for
any losses.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present a valid ID with Check and verify documents None 2 minutes Administrative officer I -
resident address or barangay presented by the clients Sangguniang Panlungsod -
clearance. City Library
2. Requests application form Provide application form to None 2 minutes Administrative officer I -
client Sangguniang Panlungsod -
City Library
3. Submits the duly Check Application form None 3 minutes Administrative officer I -
accomplished application accomplished by clients Sangguniang Panlungsod -
form together with the City Library
photocopy of valid Id
4.. Wait for the Release Issuance of Library Card. None 2 minutes Administrative officer I -
library card Sangguniang Panlungsod -
City Library
TOTAL 0.00 9 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
STEP 1. Receive and sign the (1) Sign for approval by the None 20 minutes Administrative Officer V - City
prepared ARE or ICS as the City General Services Officer General Services Office,
accountable officer / (2) Assign control number and Administrative Assistant IV -
employee get 2 file copies for records (3) City General Services Office
Issue the signed ARE or ICS
to the accountable officer /
employee
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
STEP 1. Submit request letter (1) Receive letter request and None 30 minutes Administrative Aide III - City
to employee-in-charge at GSO log (2) Verify through ARE/ICS General Services Office
Basement for schedule and of the accountable employee
checking of unserviceable
properties
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
STEP 1. Inform the employee- (1) Record and log the vehicle None 24hours Administrative Aide IV - City
in-charge to renew LTO to be renewed (2) Present the General Services Office
registration of the service OR/CR for verification (3)
vehicle to GSO Basement Prepare and process OB-R
and DV with supporting
documents to issue a check
or cash advances for payment
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Request for a gasoline (1) Prepare gasoline slip/PO None 5 minutes Administrative Aide IV - City
slip/PO and driver’s trip ticket and driver’s trip ticket (2) General Services Office,
by the requesting official for Record and log the PO and Administrative Aide I - City
official travel purposes to plate number (3) Sign by the General Services Office
GSO basement authorized officer (4) Issue the
PO and trip ticket to
authorized driver
(2) Request for air- (1) Schedule for pulling out None 8hours Administrative Assistant II -
conditioning services the unit (2) Clean or repair for City General Services Office
maintenance of the unit
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Concerned office files a (1) Logs the request. None 2 minutes Administrative Assistant II -
request for a photo shoot of City Information Office
its scheduled activity.
(2) Photo shoots the None 4hours Administrative Aide V - City
activity/program as per Information Office
schedule.
(3) Edits all photos for None 4hours Administrative Aide V - City
posting. Information Office
(4) Checks photos for posting. None 2hours Chief Administrative Officer -
City Information Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Concerned office files a (1) Logs the request. None 2 minutes Administrative Assistant II -
request for a video coverage City Information Office
of its scheduled
activity/program.
(2) Covers the None 2hours Administrative Aide V - City
activity/program as per Information Office
schedule.
(3) Edits video for posting. None 3hours Administrative Aide V - City
Information Office
(4) Checks video for posting. None 15 minutes Chief Administrative Officer -
City Information Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Concerned office files a (1) Logs the request and None 2 minutes Administrative Assistant II -
request for an announcement forwards to the City City Information Office
to be aired at any available Information Officer.
local cable tv and social
media platforms.
(2) Assigns personnel/team to None 5 minutes City Information Officer - City
formulate and prepare the Information Office
video presentation. Discuss
with the personnel/team the
intended flow of the
announcement.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Concerned (1) Notes the forwarded None 2 minutes Administrative Assistant II -
individual/office forwards to topic/subject. City Information Office
CIO the topics/subject for
press release.
(2) Researches and gathers None 2hours Supervising Administrative
data, details and pictures for Officer - City Information
news articles. Office
(3) Writes/encodes the news None 2hours Supervising Administrative
for release and submits to Officer - City Information
City Information Officer for Office
approval.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Concerned (1) Logs the None 2 minutes Administrative Assistant II -
individual/office forwards to invite/programme/request. City Information Office
CIO the
invite/programme/request for
a speech/message of the City
Mayor.
(2) Researches and gathers None 2hours Chief Administrative Officer -
data, details for the City Information Office,
speech/message to be Supervising Administrative
prepared. Officer - City Information
Office, Administrative Officer
V - City Information Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Concerned (1) Logs the request. None 2 minutes Administrative Assistant II -
individual/office forwards to City Information Office
CIO the request and
subject/details of the
announcement/advisory to be
disseminated.
(2) Prepares the None 1hour Supervising Administrative
announcement/advisory and Officer - City Information
submits to City Information Office
Officer.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) The council forwards the (1) Logs the Notice and None 2 minutes Administrative Assistant II -
Notice and Agenda of the Agenda and forwards to the City Information Office
Meeting to the City designated personnel or focal
Information Office. person.
(2) Designated personnel or None 2hours Administrative Officer V - City
focal person attends the Information Office
meeting and takes notes of
what has transcribed during
the meeting.
(3) Prepares the Minutes of None 2hours Administrative Officer V - City
the Meeting/report. Information Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) The committee forwards (1) Logs the notice and None 2 minutes Administrative Assistant II -
the Notice and Agenda of the agenda and forwards to the City Information Office
Meeting to the City designated personnel or focal
Information Office. person.
(2) Designated personnel or None 2hours Community Affairs Officer IV -
focal person attends the City Information Office
meeting and takes notes of
what has transcribed during
the meeting.
(3) Prepares the Minutes of None 2hours Community Affairs Officer IV -
the Meeting/report. City Information Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) The concerned (1) Logs the request and None 2 minutes Administrative Assistant II -
office/individual submits the forwards to the assigned City Information Office
request with the complete personnel.
details for the lay-out and
design of the tarpaulin.
(2) The designated personnel None 1hour Administrative Aide V - City
prepares the lay-out and Information Office
design of the requested
tarpaulin.
(3) Comments and then None 10 minutes City Information Officer - City
approves the lay-out and Information Office
design of the tarpaulin.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) The concerned (1) Logs the Invite or Notice of None 2 minutes Administrative Assistant II -
office/individual sends the the Meeting and forwards to City Information Office
Invite or Notice of the Meeting the assigned personnel.
to the City Information Office.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Client or representative (1) Receives and logs the None 2 minutes Administrative Assistant II -
submits his/her verbal/written request from the client. City Information Office
request to the receiving
personnel or staff of the City
Information Office.
(2) Verifies if information/data None 10 minutes City Information Officer - City
requested by the client is Information Office, Chief
available. Administrative Officer - City
Information Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Client submits all the (1) Checks the completeness None 5 minutes Community Affairs Officer IV -
requirements to the receiving of the requirements submitted City Information Office
personnel. by the client(s) and verifies
the same against the records
on file.
(2) Prepares the requested None 10 minutes Community Affairs Officer IV -
document(s). City Information Office
(3) Reviews, validates and None 4 minutes Community Affairs Officer V -
initials the requested City Information Office
document(s).
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Client submits all the (1) Checks the completeness None 5 minutes Community Affairs Officer IV -
necessary requirements to the of the requirements submitted City Information Office
receiving personnel. by the client(s) and verifies
the same against records on
file.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Client goes directly to the (1) Radio Operator on Duty None 2 minutes Administrative Officer IV - City
Radio Room (5th Floor, Good receives the information from Information Office
Governance Bldg.) or call the client/caller.
562-3086.
(2) Client talks/explains to the (2) Radio Operator on Duty None 8 minutes Administrative Officer IV - City
Radio Operator on Duty the disseminates the Information Office
announcement that needs to announcement to concern
be disseminated. agency/office as per given
information.
TOTAL 0.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present Q.R Code Scan and Verify Q.R code None 1 minute Information Technology
Officer II - City Mayor's Office -
MIS
Proceed to designated picture Capture and edit employee None 20 minutes Information Technology
taking area picture Officer II - City Mayor's Office -
MIS
Wait for the release of I.D Print I.D and delivered to H.R None 72hours Information Technology
office Officer II - City Mayor's Office -
MIS
TOTAL 0.00 72hours and 21 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present Q.R Code Scan and Verify Q.R Code None 1 minute Information Technology
Officer II - City Mayor's Office -
MIS
Proceed to designated picture Capture photo and print I.D None 13 minutes Information Technology
taking area Officer II - City Mayor's Office -
MIS
Wait for the release of I.D Issue the I.D None 1 minute Information Technology
Officer II - City Mayor's Office -
MIS
TOTAL 0.00 15 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present receipt Check and verify receipt None 15 minutes Information Technology
Officer II - City Mayor's Office -
MIS
TOTAL 0.00 15 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present MIS request form Verify request if valid and duly None 1 minute Information Technology
signed by concerned Officer II - City Mayor's Office -
government employee and MIS
approved by head of
section/dept.
Send request to MIS None 1 minute Information Technology
programmer and execute the Officer II - City Mayor's Office -
requested correction for MIS
approval
accomplish and tag the None 1 minute Information Technology
request slip with reference Officer II - City Mayor's Office -
number of duly performed MIS
service request
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present MIS request form Verify request if valid and duly None 1 minute Information Technology
signed by concerned Officer II - City Mayor's Office -
government employee and MIS
approved by head of
section/dept.
Send request to MIS None 1 minute Information Technology
programmer and execute the Officer II - City Mayor's Office -
requested correction for MIS
approval
Accomplish and tag the None 5 minutes Information Technology
request slip with reference Officer II - City Mayor's Office -
number of duly performed MIS
service request
TOTAL 0.00 7 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Make a call or ask the Head (1) Deploy a security guard to None 10 minutes Security Officer IV - City
office or PSAF Division Chief the requested government General Services Office,
to request for security building (2) Log for Security Guard I - City General
provision attendance during night hours Services Office
of duties (3) Respond to
security incidents and report
to the Division Chief for
proper action
TOTAL 0.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
If Personal Consultation (1) Ask clients to sign in None 5 minutes Administrative Aide III -
(verbal) (1) Sign in the logbook / contact tracing Sangguniang Panlungsod
logbook form, check temperature.
(2) Proceed with consultation (2) Ask clients his/her needs None 1 minute Administrative Aide III -
Sangguniang Panlungsod
(3) Actual Consultation with None 5 minutes Secretary to the Sang.
the client Panlungsod - CGDH I -
Sangguniang Panlungsod,
Asst. Sec. to the Sang.
Panlungsod - CGADH I -
Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Provide Letter of request (1) Ask clients to sign in None 5 minutes Administrative Aide III -
logbook / contact tracing Sangguniang Panlungsod
form, check temperature.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Provide Letter of request (1) Ask clients to sign in None 5 minutes Administrative Aide III -
logbook / contact tracing Sangguniang Panlungsod
form, check temperature
(2) Ask client his/her needs None 5 minutes Administrative Aide III -
Sangguniang Panlungsod
(3) Call receiving officer from None 1 minute Administrative Aide III -
Records Section Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Provide Letter of request (1) Ask clients to sign in None 5 minutes Administrative Aide III -
logbook / contact tracing Sangguniang Panlungsod
form, check temperature
(2) Client will provide email (2) Ask client his/her needs None 1 minute Administrative Aide III -
address Sangguniang Panlungsod
(3) Stamp received at SP and None 1 minute Administrative Officer I -
inform client that request will Sangguniang Panlungsod,
be included in the Agenda Administrative Officer IV -
Sangguniang Panlungsod
(4) Record request on logbook None 1 minute Administrative Officer I -
Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Not applicable (internal (1) Session Conducted - None City Vice-Mayor I -
process) Parliamentary Procedure Sangguniang Panlungsod,
Secretary to the Sang.
Panlungsod - CGDH I -
Sangguniang Panlungsod,
Asst. Sec. to the Sang.
Panlungsod - CGADH I -
Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
NA 6.1 PREPARATION OF DRAFT None 48hours Administrative Assistant V -
OF JOURNAL AND MINUTES: Sangguniang Panlungsod,
(1) Transcription of the Senior Administrative
proceedings - Journal / Assistant I - Sangguniang
Minutes Panlungsod
(2) Review of the drafts - None 1hour Board Secretary III -
Journal / Minutes Sangguniang Panlungsod
(3) Printing of the drafts - None 2hours Administrative Assistant II -
Journal / Minutes Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
NA (1) Invitations and supporting None 5 minutes Administrative Aide I -
documents received from the Sangguniang Panlungsod,
Secretarial Section Administrative Assistant I -
Sangguniang Panlungsod
(2) Invitations recorded and None 5 minutes Local Legislative Staff Officer
handed to messengers/drivers V - Sangguniang Panlungsod,
for delivery Local Legislative Staff Officer
II - Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Provide Letter of request (1) Ask clients to sign in None 2 minutes Administrative Aide III -
logbook / contact tracing Sangguniang Panlungsod
form, check temperature
(2) Client will provide email (2) Ask client his/her needs None 2 minutes Administrative Aide III -
address Sangguniang Panlungsod,
Administrative Aide I -
Sangguniang Panlungsod,
Local Legislative Staff Officer
V - Sangguniang Panlungsod,
Local Legislative Staff Officer
II - Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proposed an annual budget, (1) Prepare a proposed annual None 48hours Secretary to the Sang.
AIP and 20% DP budget, AIP and 20% DP Panlungsod - CGDH I -
(submit every July) Sangguniang Panlungsod
(2) Discuss the proposal to None City Vice-Mayor I -
Vice-Mayor and SP Members Sangguniang Panlungsod
TOTAL 0.00 48hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proposed an annual budget, (1) Prepare a proposed annual None 48hours Secretary to the Sang.
AIP and 20% DP budget, AIP and 20% DP Panlungsod - CGDH I -
(submit every July) Sangguniang Panlungsod
(2) Discuss the proposal to None City Vice-Mayor I -
Vice-Mayor and SP Members Sangguniang Panlungsod
(3) Approval of Vice-Mayor for None City Vice-Mayor I -
submission to Mayor's Office Sangguniang Panlungsod
for consolidation
TOTAL 0.00 48hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proposed Annual (1) Prepare a proposed Annual None 48hours Secretary to the Sang.
Procurement Plan Procurement Plan (on or Panlungsod - CGDH I -
before November 4) Sangguniang Panlungsod,
Local Legislative Staff Officer
III - Sangguniang Panlungsod
(2) Submit for approval None City Vice-Mayor I -
Sangguniang Panlungsod
(3) Approved the proposed None City Vice-Mayor I -
APP and submitted to Mayor's Sangguniang Panlungsod
Office for consolidation
TOTAL 0.00 48hours
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Properly fill up leave form (1) Administer the filing of None 10 minutes Local Legislative Staff Officer
leave III - Sangguniang Panlungsod
(2) Submit to Department None City Vice-Mayor I -
Head for approval Sangguniang Panlungsod,
Secretary to the Sang.
Panlungsod - CGDH I -
Sangguniang Panlungsod
(3) Submit to CHRMO None Local Legislative Staff Officer
III - Sangguniang Panlungsod
TOTAL 0.00 10 minutes
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Prepare Payrolls (1) Prepare Payrolls and all None 24hours Administrative Aide VI -
supporting documents (bi- Sangguniang Panlungsod,
montly) Administrative Officer IV -
Sangguniang Panlungsod
(1.1) Submit to Department None Secretary to the Sang.
Head for signature Panlungsod - CGDH I -
Sangguniang Panlungsod
(1.2) Submit to Vice-Mayor for None City Vice-Mayor I -
signature Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Prepare vouchers and (1) Prepare vouchers and None 2hours Administrative Aide VI -
supporting documents to supporting documents to Sangguniang Panlungsod
settle bills settle bills
(1.1) for publications None 2hours Senior Administrative
Assistant I - Sangguniang
Panlungsod
(1.2) submit to Dept. head / None 5 minutes City Vice-Mayor I -
Vice-Mayor for signature Sangguniang Panlungsod,
Secretary to the Sang.
Panlungsod - CGDH I -
Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Prepare vouchers and (1) Prepare voucher for travels None 2hours Senior Administrative
supporting documents for and supporting documents Assistant I - Sangguniang
travel Panlungsod
(1.1) Submit to Dept. head / None 5 minutes City Vice-Mayor I -
Vice-Mayor for signature Sangguniang Panlungsod,
Secretary to the Sang.
Panlungsod - CGDH I -
Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Driving (1) Secure travel order None 10 minutes City Vice-Mayor I -
Sangguniang Panlungsod,
Secretary to the Sang.
Panlungsod - CGDH I -
Sangguniang Panlungsod,
Asst. Sec. to the Sang.
Panlungsod - CGADH I -
Sangguniang Panlungsod,
Administrative Officer IV -
Sangguniang Panlungsod
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
(1) Maintain cleanliness of (1) Maintain cleanliness of None Administrative Aide III -
offices offices (8 hours availability) Sangguniang Panlungsod,
Administrative Aide I -
Sangguniang Panlungsod
TOTAL 0.00