Agent Portal Cheat Sheet
1. How do I log in?
Go to https://international.ontariocolleges.ca/agent.
Enter the log in email address you supplied to the college and your
password, then click ‘Sign In’.
2. How do I reset my password?
On the log in page, click the ‘Forgot your password?’ link.
Enter your email address to receive a verification code, enter the
verification code, then click ‘Continue’ to create a new password.
3. How do I submit a new Application?
In the portal, click ‘New Application’ from the left-hand navigation.
Choose whether you are working with a new Applicant or existing Applicant
(note: duplicate Applicants will be flagged).
Follow the seven step process to complete the Application.
4. How do I update Applicant information?
In the portal, click ‘Applicants’ from the left-hand navigation.
Find an Applicant by searching, filtering and/or sorting the list, then click on
the relevant Applicant.
Click ‘View Profile’, then ‘Change’ for the information you wish to update.
Personal Information, Education, English Proficiency/Test Scores and
Supporting Documents can be updated here.
5. How do I update Application information?
In the portal, click ‘Applications’ from the left-hand navigation.
Find the Application by searching, filtering and/or sorting the list, then click
on the relevant Application.
When the Application is in ‘Draft’ status, the Application information can be
updated by clicking the relevant section in the left-hand navigation, then
clicking ‘Save + Continue’ after changes have been made.
When the Application is in ‘Review’ status, the program choices and
ranking can be updated by clicking ‘Change’ and the Offer status can be
updated by clicking on Offers that appear for selected programs.
6. How do I track Application or Offer status? Application status:
In the portal, click on ‘Applications’ or ‘Offers’ from the left-hand navigation.
The status is shown next to the Applicant’s name. Find a specific Applicant
by searching, filtering and/or sorting the list. Offer status:
Applications can be in Draft, Review or Closed status. Offers can be in
Offered, Accepted, Paid, Pre-Registered, Declined, Revoked or Withdrawn
status.
7. How do I upload supporting documents to satisfy
Offer conditions?
In the portal, click ‘Offers’ from the left-hand navigation.
Use ‘Filter by Type’ to find Offers ‘With Conditions’. Find an Offer by
searching and/or sorting the list, then click on the relevant Applicant.
Note the Offer conditions at the bottom of the page, then click on the
Applicant’s name.
Click ‘View Profile’, then ‘Change’ on the Supporting Documents section,
and upload the relevant document(s) from your computer.
8. How do I accept or decline an Offer?
In the portal, click ‘Offers’ from the left-hand navigation.
Find an Offer by searching, filtering and/or sorting the list, then click on the
relevant Applicant and click ‘Accept Offer’ or ‘Decline Offer’.
9. How do I download a Letter of Acceptance or payment
deposit receipt?
In the portal, click ‘Applicant’, ‘Applications’ or ‘Offers’ from the left-hand
navigation.
Find an Offer by searching, filtering and/or sorting the list, then click on the
relevant Applicant, Application or Offer and click the ‘View Letter of
Acceptance’ link or ‘View Deposit Receipt’ link.
10. How do I withdraw an accepted Offer, withdraw an
Application or request a deferral?
In the portal, click ‘Offers’ from the left-hand navigation.
Find an Offer by searching, filtering and/or sorting the list, then click on the
relevant Applicant and click ‘Withdraw acceptance’.
To withdraw an Application or request a deferral, contact the college.
ontariocolleges.ca