YOUR <MOTO PRODUCT>

moto g pure
REPAIR SUMMARY

Customer: korie
<customer name>
meltner
IMEI: 357160651650542
<IMEI number> - Main board Swapped
RMA: 220308-002001
<RMA number>
Primary Issue: <phone doesn’t
phone keeps turn on
turning off,when
will I
press the
not charge power button, and it doesn’t charge
when I plug it in. phone doesn’t turn on when
I press the power button.>

HERE’S WHAT WE DID

What we found
Broken display, inoperative
Power Problem,Battery power
Problem,Call/
button, faulty
Data Problem charging port.

What we fixed
Replaced
Replaced display, power button and
Main Board,Battery,Mechan-
charging
ical Parts port.

What else was done

We fully tested your phone and up-
dated it to the latest software. (See
next page for tests performed.)

YOUR SATISFACTION IS KEY

Get help and answers to questions:
www.motorola.com/support

Or contact us directly.
1-800-Escalations or
CEOescalations@motorola.com

Don’t forget to complete the survey! An email

will be sent to you in the next few days.
TEST SUMMARY (130+ TESTS PERFORMED)
Functional Test Result
Audio Earpiece/Speaker/Microphones (Amplitude/Distortion) Pass
Audio Headset (Connectivity/Audio) Pass
Battery (Level/Capacity) Pass
Bluetooth/WIFI (Detection) Pass
Camera Flash LED (Functionality) Pass
Front/Rear Camera (Functionality/Image Quality/RGB test) Pass
Data Connectivity (Multiple Communication with PC) Pass
Sensors Tests (XYZ Acceleration/Speed/Magnetic Fields) Pass
Fingerprint Sensor (Functionality/Detection) Pass
Buttons (Power & Volume Functionality/Tactility) Pass
Display/Touchscreen (Color/White/Black/Tactility) Pass
SIM & SD Card (Detection) Pass
Power On/Off (Check for Resetting/Crashing/Freezing) Pass
Proximity/Light Sensors (Detection) Pass
Vibrator (Functionality/Distortion) Pass
Charging (Detection/Rate) Pass
Call/Data Test Result
Calling Registration/Connectivity Pass
Transmission Maximum Power Pass
Transmission Modulation Accuracy Pass
Transmission Frequency Accuracy Pass
Transmission Phase Accuracy Pass
Magnitude of the Transmission Carrier feedthrough signal Pass
Transmission Waveform Quality Pass
Frame Error Rate Pass
Residual Bit Error Rate Pass
Data Throughput Pass
3G/4G/5G Bands Testing (when applicable) Pass
Quality Inspection Result
Functional & Cosmetic Inspection Pass
Full Process & Order integrity Pass