Professional Documents
Culture Documents
Mod 6 Recruitment & Selection
Mod 6 Recruitment & Selection
Dr Arpita Shrivastava
What's new….?
Remote Working
The Great
Resignation
“New normal”
• “The impact on industries such as aviation and hospitality, hiring activity for HR, finance, and other
specialist fields has remained stable” - a report by Recruitment firm Robert Walters, published in People
Matters.
• E-commerce, logistics, and e-services companies find themselves in particularly urgent need of
manpower, as people take their shopping and other activities online to preserve social distancing: Amazon,
for example, is increasing its US workforce by 25 percent and wants to absorb the laid-off workers
from other sectors.
• Certain areas of the technology sector haven’t experienced many variations in their hiring patterns. In
fact, several companies are continuing to see high growth, especially for cybersecurity specialists, systems
engineers, and .NET developers
• As the pandemic continues to accelerate digital recruiting strategies, organizations are moving
quickly to adopt virtual hiring platforms to conduct video screening and interviewing.
The Great Resignation
What is it?
Recruitment
“The process by which managers and others use specific instruments to choose from a
pool of applicants a person or persons most likely to succeed in the job, given
management goals and legal requirements".
- Bratton and Gold (2003)
“Selection is the process of choosing from the candidates, from within the organization
or from outside, the most suitable person for the current position or for the future
positions.” - Harold Koontz
Recruitment Selection
Recruitment commences from the time Process of Selection ends once the offer
the manpower request is raised. letter is given to the candidate
Sources of Recruitment
External sources
1. Job sites
Merits
2. Recruitment and advertising – Wide Choice
3. Print, internet, radio, television, newspaper – Injection of young
inserts blood
4. Recruitment agencies, headhunters, executive – Motivational force
search firms
– Long run benefits
5. Business networking – social networking
platforms
6. Job fairs Demerits
7. Former and unsolicited applicants – Expensive
8. Campus recruitment – Time consuming
9. Internship – Uncertainty
Sources of Recruitment
Recruitment Process
Source - “ Recruiting and Attracting Talent (SHRM effective Practice guideline Series)
Soft copy available on Google Classroom)
Step 1 Recruitment Objectives
Step 2 – Development of Recruiting Strategy
TCS has been digitizing its campus hiring for the past 6 years and
even gamifying its hiring through contests on its student portal —
Campus Commune
Tata Consultancy Services (TCS), which recently democratized its campus hiring process with the
National Qualifier Test (NQT), an online campus hiring initiative. NQT — using TCS iON, a digital
assessment platform — aims to identify the brightest, most talented engineers for multi-skilled, multi-
functional roles in Agile programs (called TCS Ninjas). It registered over 2.8 lakh registrations across
100 cities in 24states.
Step 3 Recruitment Activity
Tesla is on a hiring spree to try to reach 500,000 annual car deliveries, and
is recruiting part-time staff because it doesn't have to buy them laptops,
according to a report
https://www.youtube.com/watch?v=W8RmWPqBiBo
Recruiting Strategy
When it comes to recruiting strategies, it’s good to bet on
multiple horses…!
1. Advertisement ( try to be more attractive)
2. Talent pool (database that holds all the profiles of people interested in
your organization)
3. Employee referral program
4. Cater to Generation Z ( Also known as- iGeneration or Digital Natives)
5. Employer Brand and EVP (Employee value Proposition)
6. Engage with passive candidates
7. Build a social media recruiting strategy
8. Tap into the contingent workforce ( beyond the traditional employment
setup.)
9. Hire for diversity
10. Stop guessing, start measuring (i.e. use data)
1. Advertisement
2.Building Talent Pool
3. Internal referrals
Benefits:
1. Referrals are a better culture fit – Your employees
only refer people they think will be a good fit, both for
the job and the company culture. So in a way, they
preselect the candidates.
2. Referrals are more engaged – As a consequence,
referrals tend to be more engaged right from the start;
they already know at least one person in the company
who will show them around and make sure they feel at
home. Can also be rewarding sometimes ….!
3. Referrals are more likely to stay – Referred
employees are happier, operational faster and more
productive than people who’ve been hired via a
different source.
4. iGeneration
5. Employer Brand
6. Engage with passive candidates
7. Build a social media recruiting strategy
8. Building Contingent Workforce
9. Hire for Diversity
10. Stop guessing, start measuring
Five Emerging Trends – SHRM (June 2019)
1. Predictive Analytics
"Analytics assist an employer in analyzing current workers and top performers and predicting
which candidates may translate into high-performing employees," says Beth Zoller, J.D., legal editor at
XpertHR, an employment law and regulations company in New Providence, N.J.
Jessica Adams, vice president of human resources and recruiting at Brad's Deals, a discount website
based in St. Thomas, U.S. Virgin Islands, speaks from experience when she says "establishing
predictive analytics can be expensive and requires internal support. But if you're looking to scale
and recruit in a big way, investing in it is imperative.
Predictive analytics can take human resources into a growing array of strategic directions. At
Suisse Bank, for example, HR analysts use data algorithms to figure out which employees are likely
to quit and why.
https://www.shrm.org/hr-today/news/all-things-work/pages/five-recruiting-trends.aspx
Five Emerging Trends – SHRM (June 2019)
2. Chatbots
"The rapid growth of instant messaging and automated chatbots that can integrate into
existing ATSs and HRISs [human resource information systems] will allow recruiting and
HR teams to start scaling workflow processes," says Jonathan Duarte, founder of GoJobs,
an online job board based in San Francisco.
Interview scheduling is often one of the most time-consuming yet critical tasks, It has
traditionally involved multiple phone calls and e-mails between multiple people—
a system that requires individualized human support and isn't scalable. "Now, however,
chatbots can be connected to a recruiter's calendar, knowing what times are available," he
says. "Then recruiters can simply send a text message asking a candidate to respond if
they’re interested in setting up an interview.“ he added.
Few Examples of Chatbots
Five Emerging Trends – SHRM (June 2019)
3. Enhanced Vetting
Delving more extensively into a job candidate's background is a short-term task that can pay long-term
dividends
Jessica Salter, human resources adviser and talent manager at London-based Best Response Media, a
website developer said :
Every employee must share our company values and understand the company culture," our retention
rates have significantly increased with this process, and our voluntary turnover has decreased.“
"This may seem excessive, but when we hire, we want to hire right.“ she added.
Five Emerging Trends – SHRM (June 2019)
4. Artificial Intelligence
L'Oreal has indicated, for example, that it used artificial intelligence tools to
screen 12,000 applicants for an internship program with 80 spots. The
deployment of AI saved 200 recruiting hours and enabled L'Oreal to hire the
most diverse group of interns to date
:
Loreal Example for AI
Allie also points to two key areas where AI can be a game changer for staffing and recruiting
professionals
1. Algorithms. "Trained algorithms are able to surface candidates for a particular job in seconds, versus the
hours that a recruiter might spend looking for that same talent," she says. "This extra time given back to the
recruiter allows them to spend more time focusing on the needs of the client and getting to know their
candidates on a deeper level.“
2. Matching and response. "Using matching technology and NLP, recruiters can identify and respond to
top candidates more quickly than ever before," Jeanty adds, "so that more candidates are having quality
interaction with recruiters."
Meet Tengai, the job interview robot who won't judge you – BBC News (12 th
March 2019)
Unconscious biases include making assumptions about someone's competence based on gender,
ethnicity, voice, education, appearance, or as a result of informal conversations before or after an
interview.
Tengai, doesn't engage in pre-interview chit-chat and poses all questions in an identical way, in the
same tone, and typically, in the same order. This is thought to create a fairer and more objective
interview. Recruiters or managers are then given text transcripts of each interview to help them decide
which candidates should move to the next stage of the process, based on the answers alone.
Five Emerging Trends – SHRM (June 2019)
5. Texting
Mobile texting has been around for a while, but as a recruitment
communications tool?
It's all changing—and fast—as sending and receiving text messages is the most
common form of communication for many Americans under age 50, according to
Gallup.
"With the number of people using [mobile] phones worldwide expected to surpass 5 billion by
2019, human resource professionals are frequently adding texting into their recruiting strategy,"
says Aman Brar, CEO of Jobvite, which provides recruiting software, based in Indianapolis.
“The illiterate of the 21st century will not be those who cannot read and write, but those who
cannot learn, unlearn and relearn” – American author, Alvin Toffler, on learning agility.
Learning agility is the ability to be in a new situation, not know how to handle it, and then figure it
out anyway. An agile learner can apply his or her past learnings to new scenarios that they have
yet to experience.
It is a measure to gain a true understanding of how applicants function and adapt in ever-evolving
work environments.
3. Situational judgement test
(SJT)
Situational Judgement Tests (SJT) present candidates with various scenarios that they might
experience if they’re selected for the specific role they’re applying for.
can be costly and sometimes difficult to construct and implement by a recruitment team alone.
This is because they typically require input from an industrial-organizational (IO) psychologist, as
well as a production team and designer.
SJTs are always tailor-made, based on a client’s profile, company culture, and hiring needs.
4. Measure employee integrity
Employee integrity tests allow you to collect insights into candidates’ honesty, dependability, and
work ethic. Integrity and other relevant soft skills are typically assessed via a digital personality
questionnaire.
• There may be some potential legal issues to be mindful of before jumping on the integrity
testing bandwagon. Some have been challenged in court for requiring candidates to rate
statements that could be seen as discriminatory.
• To avoid legal problems, it’s important to be sure your test complies with applicable laws,
does not have an adverse impact, and demonstrates validity.
Types of Integrity Test
5. Test job knowledge
There are certain roles that require applicants to possess specific job knowledge and skills already,
which may require to test before selecting the candidate.
Create a standardized interview guide that includes both pre-determined questions and detailed
scoring criteria. This will ensure that every candidate gets the same questions and remain as
objective as possible when making your new hire selection.
• Types of interviews
– Unstructured (Situational, Behavioral)
– Structured • Who is interviewing
– Exploratory ✔ One-to-one
• Style of interviews ✔ Panel
– Directive (following a fixed pattern) ✔ Peer or group
• Situational Interviews
– Meandering (interviewer moves from one
topic to another) • Behavioral event interviews
– Stress interviews (past behavior to predict future)
• Mode of conducting the interviews
– Telephonic
– Videoconferencing
A. Competency-based interview
techniques
• It helps in setting a hiring criteria to avoid bias. Different interviewers (e.g. recruiter, hiring manager and
CEO) can identify strong and weak points for each candidate, prioritize the most important criteria and
make an objective decision.
Self-centred answers. It’s natural for candidates to promote their strengths during
interviews.
But, if they don’t give credit to external factors (e.g. a motivating manager, a
hard-working team or a supportive company culture) as reasons for success, they
may have issues collaborating with others.
B. Emotional Intelligence Interview
Technique
EQ interview questions give recruiters and hiring managers a deeper
understanding of a candidate’s ability to: -
- be aware of their own and other people’s emotions
- recognize and regulate their behavior
- and manage their emotions to adapt to different environments.
❖ Boilerplate, template answers, like: “I had a disagreement with a colleague on a project, but we
sat down, discussed and solved the issue.” These kinds of answers seem ‘canned’ and give no
specific examples from experience in real work environments.
❖ Criticizing or accusing supervisors and/or coworkers. Candidates who criticize others may lack
self assessment skills and avoid taking accountability for their actions. However, it’s not
necessarily off-putting if a candidate describes a negative experience, so long as they have
learned from their mistakes and changed their behavior.
❖ Contradictory body language signals. Candidates who seem uncomfortable answering emotional
intelligence questions, or who demonstrate poor impulse control, usually don’t perform well
under stressful situations.
C. Critical Thinking Interview
Technique
❑ You’re working on a project and you struggle coming to an agreement with your
team about your next step. What would you do to make sure you choose the right
direction and get your coworkers onboard?
❑ What’s the best sales approach: increase prices to achieve higher revenues or
decrease prices to improve customer satisfaction?
❑ Tell me about a time you had to make a decision with incomplete information.
What did you do?
❑ During a live presentation to key stakeholders, you spot a mistake in your
manager’s report, but your manager isn’t at the presentation. How do you handle
this?
❑ Describe a time when you had to convince your manager to try a different
approach to solve a problem?
Assessing Critical Thinking Skills
How to assess critical-thinking skills in interviews -
An analytical way of thinking (comparing alternatives and weighing pros and cons)
indicates people who make logical judgments.
When problems arise, employees don’t always have ample time to design a detailed
action plan.
Opt for candidates who strike a balance between good and fast decision-making.
Critical thinking requires questioning facts and the status quo. Look for candidates
who have implemented new procedures or applied changes to processes in their
past positions.
Hiring @IKEA
Culture-focused companies “make deliberate efforts to integrate their stated core values and
business principles into talent management processes such as hiring methods, leadership
development activities, performance management systems, and compensation and benefits
programs” says the article “Six Principles of Effective Global Talent Management,”
in the current issue of MIT Sloan Management Review.
Instead of looking just at job-related skills and experience when deciding who to hire,
culture-focused companies “expanded their selection criteria to include cultural fit,”
assessing applicants’ personalities and values. The assumption is that “skills are easier to
develop than personality traits, attitudes and values,” says the article, which is based on a
multiyear collaborative research project.
Example - IKEA
Video example – Hiring at IKEA
https://www.youtube.com/watch?v=gefFISJ6JaA
7. Check candidate references
• They’re a way of revealing valuable insights that can help you identify top candidates and better
understand how an applicant would transition into the new role
• references can be time-consuming—especially when you’re hiring for countless open roles at a
time. However, you can make it worth your while by asking the right questions.
• Focus on questions that provide more insight into performance, accomplishments, and
weaknesses. Avoid asking closed questions that only require a yes or no answer, as those are less
likely to offer useful information.
examples of relevant, open-ended questions to ask during a
reference check:
• The offer letter allows the candidate to know the majority of the contingencies of
the position and the company to decide if they will accept the offer or not.
• If the candidate agrees to your offer, they will sign the letter and return it back to
the company.
• It is important to understand that this offer letter is separate from the employee
contract and it is not always a legally binding employment agreement. However, It
is still a good idea to have a legal professional look over the offer letter before
sending it out to a candidate to avoid any legal mishaps.
Offer letter comprise of :
• Starting date
• Special hiring inducements
• Duration of contract
– bonuses
• Compensation
– Relocation assistance
– Starting pay
– Severance packages
– Variable pay
• Restrictions on employees
• Short term
• Other terms and conditions
• Long term
• Acceptance terms
• Benefits
– Hours
Examples of Job offer letter
SOME EXAMPLES OF
JOB ADVERTISEMENT
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Top 10 Best Job Ad Examples
by Anja Zojceska | Recruitment Marketing | Job Advertisement | March 02, 2019
https://www.talentlyft.com/en/blog/article/268
/top-10-best-job-ad-examples
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SELF STUDY READ ARTICLES
India needs to create 90 MN jobs by 2030 to spur economic
growth
https://www.peoplematters.in/news/c-suite/india-needs-to-cr
eate-90-mn-jobs-by-2030-to-spur-economic-growth-26808
https://www.mckinsey.com/industries/oil-and-gas/our-insight
s/the-future-of-hr-in-oil-and-gas#
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Seminar videos and Tedtalks
1) Talent 5.0 - Taking Recruitment Practices to a New Level Stefanie Stanislawski
https://www.youtube.com/watch?v=DiaZsat2rwM
2) Will I Get A Job Post-COVID-19? | BOOM | Govindraj Ethiraj & Manish Sabharwal
May 28, 2020
https://www.youtube.com/watch?time_continue=14&v=B2Ql2mV0OUU&feature=emb_log
o
3) Seminar Video People Matters & Oracle Webinar | How to find & retain the best talent
https://www.youtube.com/watch?time_continue=914&v=SwkRQio3q_k&feature=emb_logo
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Sample question for examination
Create an advertisement as per the following details: (Job description and Job Specification)
• About Organization
• Profile and functional role offering (make it more attractive)
• Level any one (entry, mid level management)
• Educational qualification, knowledge, skills, expertise, professional expertise,
behavior/competencies etc.
• Description of office setting (if required for manufacturing plat, factory, shop floor etc.)
• Salary
• Contact details, interview location/medium, procedure for application submission.
• Anything else you would like to specify.
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Challenges of Recruitment
105
Challenges of Recruitment
1. Building a strong Employer Brand
2. Lack of qualified candidates (A study by the National Federation of Independent
Business has found that 87% of HR professionals reported “few or no qualified
applicants" for the positions they were trying to fill.)
3. Expanding candidate reach (advertised across different places and channels,
including multiple free and paid local and global job boards, different social
networks, internal and external employee referrals, career site, career events,
college and professional networks’ newsletters, forums, etc.)
4. Targeting passive candidates (According to LinkedIn’s research, 70% of the global
workforce is made up of passive talent who aren’t actively job searching and the
remaining 30% are active job seekers.)
5. Attracting the right candidates
6. Building talent pools proactively (firm’s career site, end of career blogs, social
media posts, Facebook career page, LinkedIn company page, next to job
openings, etc.)
106
Challenges of Recruitment
7. Adopting effective talent sourcing strategy.
8. Providing memorable Candidate Experience (63% of candidates reject
a job offer; 72% of candidates tell others about it, either online or
in-person; 64% of candidates stop purchasing goods and services from
that employer.)
9. Hiring for diversity and inclusion (diverse group of candidates you
want to target, such as: veterans, autistic people, ex-offenders, LGBTIQ,
people over 40, second career women, people with disabilities)
10. Eliminating bias
11. Ensuring easy team collaboration
12. Streamlined selection process
13. Adoption of new technologies
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Social Media Recruiting: How to Promote
Employer Brand on Social Media
Facts…
1. Post Open Positions on Your Website—If You Aren’t Already ( example- link these job postings
on your website)
2. Use Social Media to Create a Talent Pool & Treat the candidate like a consumer
On platforms like Twitter and Instagram, the hashtags #amhiring #hiring and #jobsearch
are popular ways to promote job postings.
-HubSpot is a leading sales,
marketing and customer
relationship management
platform with over 19,000
customers worldwide.
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Employer
Branding
on LinkedIn
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Employer
Branding
on Twitter
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Employer
Branding
on
Instagram
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Employer Branding on Instagram
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