Part 3 Leadership and Team Behaviors
Column 1 Column 2 Columa 3 Column 4 Column 5
30) 2@) i@— 1) 20)
6) __ 4@) 5) 5) 5@
8@) 70) __ 6@__ 40 8
90) 10) __ 7@) 1) 1@
10@) Rw 9@ 1S@ 46)
bo B@__ R@ 16@)_ 19@_
4m) 180) 156) 18@) 20)
16) 20) ___ 17) __ 21@).__ 210)
7@__ 22). 19) 24) 230)
22.) 240) 23.0) 230) 260)
25 (2) 26) _ 27@)__ 27) 280) _
28) 29) 290) 304@) 30)
Tout Total Toul Toul Toul
[Neat carry over the totels from the column totaly and then
plot your ror scores on the following chart to show the
profile of your conflct-handling styles. A total score of 36
0 45 for a style may indicate a strong preference and use
Total ° 10
Column t
(Forcing)
Colon 2
(Compromising)
Column 3
(voiding)
Column 4
(Accommodating)
Colman §
(Collaborating)
10
Incerpretation
‘When used appropriately, each of these styles can be an
effective approach co eonflic handling. Anty one style or 2
‘uixtute of the five can he used during the course of a dis
of thac style. A total scare of O ro 18 for a style may indi=
cate litte preference and use of that style. A total score of,
19 co 35 for a style may indieate a moderate preference and
tse of thar style,
0
so
20
30
40
20
pute. Are you sousfied with this profile? Why oF why not?
Is ths profile culy represcntative of your natural and pri-
inary conflict-hanling styles?10.
Chapter 9
a1 am most comforeable letting others take
responsibilty for solving a problem.
b. Rother than negovate differences, 1 stress
those points for whicl agreement is obvious.
a. pride myself on finding compromise soli
bb Lexamine all che isues involved in any dis
aT usually persist in pursuing my side of an
b.T prefer to soothe others’ feelings and pre-
serve relationships.
a.1 pride myself in finding compromise solu-
b.Lusoally sacrifice my wishes forthe wishes of
a peer
aT consinenly seek 2 peers help in finding
solutions.
b. Ido whatever is necessary to avoid tension,
a Asa rule, [avoid dealing with conflict.
b. defend my position and push my view
a. postpone dealing with conflict until I have
had some time co think ic over.
b. Lam willing co give op some points if others
give up some too.
a. Luse my influence to have my views accepted
DT areempt 10 get all concems and issues
immediately out in the open.
aT feel that most differences are not worth
worrying about.
b. make a strong effort to gee my way on issues
Leare abot.
a. Occasionally I use my authority or technical
knowledge to get my way.
}. T prefer compromise soluoons to problems.
aL believe that a team can reach a better solu-
tion than ax’ one person can working inde-
pendently
b.Tofien defer to the wishes of others
a1 usually avoid raking positions that would
create controversy.
b.t'm willing to give elite if peer will give «
litte, too
I generally propose the middle ground as a
solution.
. consistently press to “sell” my viewpoine.
a.T prefer to hear everyone’ side of an issue
before making judgments
b.L demonstrate the logic and benefits of my
position.
a, Lwoutd rather give in than argue about trivi-
alities
b. Lavoid being “pat on the spot.”
a. Lrefuse to hurt 3 poet feelings.
Lill defend my rights as a tcam member.
a.Tam usually firm io pursuicg my point of
Managing Conllict and Negotiating Effectively
—— dF walk away from dissgreerenis. before
someone gets hurt
18, ATE it makes peers happy. Twill agree with
them.
— b. Pbelieve char give-and-take is the best way to
resolve any disagreements,
0 2.1 prefer to have everyone involved in a con
flice generate alternatives together.
. When the tain is diseussing a serious prob-
lem, Casually keep quiet.
20.__ 2.1 would rather openly resolve cont chas
conceal differences
b.F seek ways to balance gains and loses for
cquitable solutions
21.____ a. In problem solving, f am usually considerate
of peers’ viewpoints,
bi prefer a dizece and objective discussion of
imy disagreement.
22,____ a. T eek solutions that meet some of everyone's
needs
bs T will argue as long as necessary t0 get my
position heard.
23.____ arf like to assess the problem and identify a
rmurually ageceable solution,
, When people challenge my position, I simply
ther.
24,__ a. If peers feel strongly shout # position, T defer
toiteven if don't agree,
b. Lam willing to settle for a compromise solu-
‘bon.
25.__ a. Lam very persuasive when T have to be €o wi
ins confice situation,
bi believe in the saying, “Kill your enemies
with kindness.”
26.____ a. will bargain with peers in an effort to man
age disagreement.
b.E listen. atentively before expressing my
n 2. Lavoid taking controversial positions
_— b.f'm willing to give up my posiion for the
benef ofthe group.
28.___ a. Teenjoy competitive situations and “play” hued
vo win.
_____b, Whenever possible, I seek our knowledgeable
‘peers to help resolve disagreements.
29... 2.1 will surrender some of my demands, but I
have to get something in retuen.
__. b I don ike to si diferences and usually keep
my concerns to myself.
30.__ a Iyenerally avoid kurting a peer‘ feelings.
“= b. When a peer and T disagree, I prefer 0 bring
the issue out into the open so we ean diseuss it
Scoring
Record your responses (murnber of points) in the space next,
to each statement number and then sum the points fn each
column.