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Alcatel Lucent Rainbow

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Muhammad Rayyan Taqdees
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Dec. 16, 2020
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Alcatel Lucent Rainbow

Dec. 16, 2020
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Alcatel Lucent Rainbow

1. 1.
ALCATEL-LUCENT
RAINBOW
C L O U D S O L U T I O N S
C B D
0 9 N O V, 2 0 2 0
J E Y A S A N K A R M A T H A , S R S O L U T
I O N S A R C H I T E C T - M I D D L E E A S T
A L C A T E L - L U C E N T E N T E R P R I S E
2. 2.
Rainbow–CustomerPresentation
3
AGENDA
• Rainbow Introduction
• Rainbow UCaaS
• Rainbow Connector for MS Teams
• Rainbow
Connectors for Business Applications & Customizations
Next3.SlideShares
3.
Rainbow–CustomerPresentation
4
Enterprises expect to better connect
to people, to devices and to processes
85%
Communications become a
key asset of the
Digital Transformation
Communications
Connect
Geo-
dispersed
Teams
Objects,
Devices
Bots,
CRM
Mobile
employees
Customers,
Citizen
4. 4.
Rainbow–CustomerPresentation
5
THE ALE PROPOSITION:
COMMUNICATIONS AT THE HEART OF DIGITAL TRANSFORMATION
Ultra-mobile
business communications
A true business app on your mobile:
Make the most out of all your calls
Expert call management:
Serve
customers faster and make
them happy
Engaging experience
with customers
Secure, connected platform:
Hybrid Cloud and 100% Cloud
options
A smooth transformation
path to the cloud
5. 5.
Rainbow–CustomerPresentation
6
SMB MLE Cloud
Employees Customers,
Citizen
ObjectsLocation
Hybrid
WLANPhones DECT
HOW THE
ALE
SOLUTION
WORKS?
Mobile Workplace Customer engagement
Connected, engaging
communications
Smooth transformation
options
Communications: The cornerstone
of the Digital Transformation
ULTRA MOBILITY
CUSTOMER EXPERIENCE
SMOOTH
TRANSFORMATION
6. 6.
Rainbow–CustomerPresentation
7
“Work as one team
to deliver the best experience to your customers”
Make everyone easy to reach:
Smartphone or laptop users
can be reached as if using a business phone
Solve problems on first call: involve relevant people by
voice, chat or
screen share. On the go. From a business app.
Share and meet on-line with geo-dispersed teams, partners
and customers
Protect the data that team
members exchange
RAINBOW MOBILITY
USE CASES
Ultra-mobile
Business comms
Engaging customer
experience
Secure workplace
7. 7.
Rainbow–CustomerPresentation
8
ULTRA-MOBILE BUSINESS COMMUNICATIONS
See who’s calling
Deflect to business voicemail
Deflect to a colleague
Answer using business “line”
Focus on important calls Solve problems on first call
Dial or call using the Rainbow directory
See which colleagues are online
Hold / Broker
Transfer / Conference
Reach people by a tap
Search and call from Rainbow
Use tags to find
relevant contacts
Use smartphone contacts
or Rainbow directory
With WebRTC Gateway
John Matthew
Rainbow &
smartphone
contacts in one
screen
8. 8.
Rainbow–CustomerPresentation
9
First call resolution
Find the relevant
available expert
Tell back-office
where you are
When there’s no
time to
text
iPhone call management
Search the directory using tags
Send a voice messageShare your location
5 tags populated by administrator
in the
“user” CSV import file
ULTRA-MOBILE BUSINESS COMMUNICATIONS
9. 9.
Rainbow–CustomerPresentation
10
ENGAGING
EXPERIENCE
WITH CUSTOMERS
In a Rainbow bubble
Send by email / Rainbow to
anyone
Invite guests
to online meetings
No account needed to join online
On-line audio/video/sharing meetings
up to 120 participants
Webinar
mode up to 500 participants (Soon)
10. 10.
Rainbow–CustomerPresentation
11 ALE Rainbow connector for
Microsoft teams
11. 11.
Rainbow–CustomerPresentation
12
ALE RAINBOW CONNECTOR FOR MICROSOFT TEAMS
Teams client
PSTN
Calling Plan: Use
Microsoft Cloud PBX +
Microsoft as telephony
provider. Full MSFT cloud
Expensive +
Rip and Replace
MS Teams+Rainbow: Use the
integration
with your on-prem PBX to deliver a one-
number XP to your employees
No Direct Routing – No Calling Plan
Teams client
PSTN
Direct Routing: Use Microsoft Cloud
PBX + Third party telephony provider.
Hybrid Cloud (with SBC)
Complex
Risk on voice
quality
teams
client with
Rainbow integration
One Number
PSTN
12. 12.
Rainbow–CustomerPresentation
13
ALE SOLUTION FOR A COMPLETE O365 INTEGRATION
 Calendar information display, let others
know:
▪ When you are busy in a meeting,
▪ When your next appointment will start,
▪ That you have no appointment during the day,
▪ When you
leave the office for an appointment,
▪ That you have activated your out of office (vacation)
Integration with Calendar
▪ Complement Rainbow
 application with audio (web
calls and phone calls), video, chat, screen share and
create a collaboration group from email recipient
▪ Search in the
Microsoft contact list from the thick
Rainbow client on the PC desktop
▪ Create a meeting in Outlook application and add
automatically the phone
meeting part powered by
ALE Rainbow
Integration with Outlook
▪ Mass provisioning and mass deprovisioning
▪ Search of contact in full Azure
AD
▪ Retrieve additional contact details
▪ Identification of a calling party
Integration with Azure Active Directory
▪ Make and receive phone calls,
while keeping a
unique identity
▪ Desk phone/any phone control
▪ VoIP calling
▪ Single call management: make call, call answer,
call end, cancel
call
▪ Click-to-call from any desktop app (hotkey dialing)
▪ Call forwarding
▪ Call history (incl. missed calls)
▪ Call voicemail, voicemail
notifications (number of
new voice messages)
Integration with Teams
13. 13.
Rainbow–CustomerPresentation
14
RAINBOW CONNECTOR FOR MICROSOFT TEAMS
IN THE WORKPLACE
Managed by the
Rainbow Telephony PowerApp
(integration within the Microsoft Teams desktop client):
• Telephony settings (profile phone numbers, call routing,
forwarding)
• Call history (incl. missed calls)
• Call voicemail, voicemail notifications (number of new
voice messages)
• Keypad
Managed by the
Rainbow “smart-app”
(external desktop app to be installed on the PC):
• Management of single calls (make call, call answer, call
end, cancel call)
• Click-to-call from any desktop app (hotkey dialing)
Rainbow Power App
Rainbow Smart App
14. 14.
Rainbow–CustomerPresentation
15
RAINBOW TELEPHONY POWER APP
CALL HISTORY
Incoming/Outgoing/
Missed calls
Start call
from an
entry
VOICEMAIL
Notifications
Call voicemail
DIALPAD
Call any number
TELEPHONY
SETTINGS
Current phone selection
Forward calls control
15. 15.
Rainbow–CustomerPresentation
16
SOLUTION TECHNICAL BLUEPRINT
Microsoft Teams
Rainbow Power App (integration within
Microsoft Teams)
Rainbow Smart App
16. 16.
Rainbow–CustomerPresentation
17
Microsoft Teams
1
Dial “35000”
from Dialpad or Call History
2 MakeCall API
PBX User
3 MakeCall
API (CSTA)
35000
4 Call “35000”
MICROSOFT TEAMS CONNECTORS
Click to call using PBX phone
5
Call control from the
desktop
application
OXE, OXO CE
17. 17.
Rainbow–CustomerPresentation
18
Microsoft Teams
PBX User
3 Incoming call
notification to
Rainbow
MICROSOFT TEAMS
CONNECTORS
Receive an external call using PBX phone
4 Call is presented
on the computer
Public network
PSTN/SIP Trunking
1
External
call received
on the PBX
OXE, OXO CE
2 Call is presented
on the deskphone
of the user
18. 18.
Rainbow–CustomerPresentation
19
Microsoft Teams
1
Dial “+33xxxxxx” from Dialpad
Or click a contact or number
2 MakeCall API
MICROSOFT TEAMS CONNECTORS
Click to call using computer (VoIP)
4 Call control
3 Call “+33xxxxxx”
WebRTC Gateway
OXE, OXO
CE
Public network
PSTN/SIP Trunking
19. 19.
Rainbow–CustomerPresentation
20
Microsoft Teams
MICROSOFT TEAMS CONNECTORS
Receive an external call using computer (VoIP)
Public network
PSTN/SIP Trunking
1
External call received
on the PBX
2
WebRTC Call
through WebRTC
Gateway
3 Call is presented
on the
computer
WebRTC Gateway
OXE, OXO CE
20. 20.
Rainbow–CustomerPresentation
21
SUBSCRIPTION
Microsoft Teams integration
Included in Rainbow User Subscriptions:
Complete
Features List available online
For external guests
or occasional corporate users
Rainbow Essential
Freemium
Guest user can:
- Chat within a
group/meeting
- Share large files
- Join instant web conference
21. 21.
Rainbow–CustomerPresentation
23
ENGAGING
EXPERIENCE
WITH CUSTOMERS
Click to call from contact form
Form pop-up on
customer call
Voice using WebRTC or phone
Chat and share with colleagues
Save time,
prevent dialing
mistakes
Offer an
personalized
answer
Work as a team
on first call
resolution
19%
of 2020 cloud budget
in 500-1000 users companies
is for productivity and
business support apps (1)
(1) Spiceworks 2020 State of IT report
Rainbow add-ins
22. 22.
Rainbow–CustomerPresentation
24
ALCATEL-LUCENT
ENTERPRISE RAINBOW™
CUSTOM BRANDED
ALCATEL-LUCENT
ENTERPRISE RAINBOW™
GUEST CONNECT
ALCATEL-LUCENT
ENTERPRISE RAINBOW™
SMART EVENT
Connect people
during
your
event and boost
digital
engagement
Mobile guest
application offers
easy access to
hotel services
A personalized
user experience
to better
engage
with your
customers
23. 23.
Rainbow–CustomerPresentation
65
C O N T A C T U S
WEBSITE
www.al-enterprise.com
Follow us on:
The Alcatel-Lucent name and logo
are trademarks of Nokia used under license by ALE.

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