The World’s Leading

Conversational CX Platform
for brands across the globe
Yellow.ai’s
global customer
footprint

1,000+ 1B+ 100+ 60%

Global Enterprise Platform Conversations Languages Automation in first
Customers Quarterly Supported 30 days of go-live
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 Globally Recognised Leader Leading Conversational AI Platform Growing Globally

Leading brands across industries are choosing Yellow.ai

E-Commerce Banking & Insurance

Public Sector Automobile & Aviation Telecommunication

Retail, CPG and QSR Energy & Utilities Professional Services

Healthcare

Manufacturing Communication & Media Education

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 100+ customers are empowered in SEA
Retail Banking, Insurance & Payments Logistics

FMCG, CPG & QSR

Healthcare Internet & Computer Services Real Estate

Travel Cosmetics Telecom

Manufacturing Automobile E-Media Education

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 Yellow.ai offering for complete CX Automation

Contact
Centers
Self-service Voice AI

Outbound
engagement CUSTOMER
SUPPORT Chatbot-assisted
sales

Campaign
management

MARKETING CONVERSATIONAL
AUTOMATION SALES Voice
Sales
Lead
Acquisition

Complete CX Automation

Source: IDC Semiannual Software Tracker Forecast 2019H1 - Marketing Campaign management | Juniper Research | Grand View Research; YM Analysis Private & Confidential
POWERING CUSTOMER & EMPLOYEE EXPERIENCE
Sales
Order Management: Enable customers to
order, track or modify orders easily.
Up-Sell and Cross-Sell: Increase revenue
though personalised product
recommendations, to consumers.
Channel Sales Automation: Automate
various functions of the sales channel like
order processing and tracking, customer
management and so on.
Marketing
Smart Lead Generation: Generate more
leads by targeting the right customers.
Conversational Banner: Attract and engage
more leads with conversational AI Banners.
AI Powered Landing Pages: Route
prospective customers to landing pages
through QR code scan and Ad links.
Customer Support
24/7 Chat & Call Support: Cater to customer needs
round the clock, anytime, anywhere.
Multilingual Support: The chatbot can handle
customer queries in over 55+ languages
Omni-Channel Support: Seamless customer experience
across communication channels like Whatsapp, website,
Facebook Messenger, IVR and more
Live Agent Transfer: Instantly transfer users to a live
agent in case of complex or critical queries.
Voice Contact Center
Contact center automation.
IVR Automation: Leverage AI powered
speech recognition software to get
immediate and accurate responses
anytime, and in any language.
ITSM
Incident Management: Create and update incidents.
Smart LookUps: Facilitating lookups for access
requests.
Critical alerts and monitoring: Timely
Monitoring and Alerting.
FAQ/Knowledge Management: Answer
FAQs and other queries instantly.
HR
New Hire Onboarding: Make the onboarding
process efficient and streamlined
Leave Management: Enable employees to apply, modify or
cancel their leaves anywhere, anytime in a frictionless
manner
Meeting Scheduler: Allow employees to host meetings
and book meeting rooms with ease.
Reimbursement Processing: Process reimbursement
requests faster with chatbots powered by OCR capabilities
Payroll Management: Users can access information
regarding salaries, incentives, etc. without hassle.
Operations
Auto Trigger RPA workflows: Automatically fill forms
based the available user data.
Document Cognition: Process unstructured data and
scanned documents.
Auto-escalation: Auto Escalation with the chatbot
TAT and Error rates: Increase process integrity with
respect to TAT and error rates
Yellow.ai offering CX Automation for every enterprise
Ready Integrations

Chatbot Voicebot

Cognitive Marketing
Support Automation
Desk

Survey Conversational
Automation Analytics

Document
Cognition

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Best Multilingual NLP Model

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Voicebot in Action

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Human + AI Automations

BOT Auto Human Suggestions Automation

chat & voice Transfer to Humans flows for
Humans

Automation flows for humans will help to resolve complex disputes by retrieving information
from multiple systems and executing the necessary actions with just one click

30% chats automated 60% drop in ticket resolution Relevant suggestion

on average time through Automation flows provided to Humans for
resolution

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Omni Channel - Bot and/or Live Chat

Selamat!

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NLP Benchmark

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No-Code Chatbot builder

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No-Code Chatbot builder

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Ticketing & Live Chat Module

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Live Chat with AI Suggestions

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Video calling and Screen sharing

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Live Chat - Auto translation

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Self serve Analytics

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 Offering Total CX - Engage & Commerce + Support

…and becoming
Messaging : a boon Consumers’ preferred
for the marketeers transaction channel
By
2025

Retail spends

98%
1
+ BUY
via messaging
to grow 7x
3
Open Rate

59% $290B
2

vs
People would use Messaging to
22%
1
make a purchase in the future
Email Open Rate

1. Business2Community SMS Vs Email Stats | 2. Facebook Insights | 3. Juniper Research conversational commerce market outlook 19
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Yellow.ai helps global enterprises
transition to Conversational CX

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 names Yellow.ai as the world’s Leading
Conversational AI Platform

● Solution Criteria for Enterprise Conversational AI Platforms

● The Gartner Digital Commerce Vendor Guide, 2021

● 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective

● Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants

● Emerging Technology Horizon for Devices

● 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture

● Emerging Technologies and Trends Impact Radar: Hyper-automation

● Improve Customer Self-Service and Self-Solve With Knowledge-Centered Service

● Emerging Technologies and Trends Impact Radar: 2021

● Emerging Technologies and Trends Impact Radar: Devices

● Emerging Technologies and Trends Impact Radar: Artificial Intelligence

● 2021 Planning Guide for Customer Engagement

 Globally Recognised Leader Leading Conversational AI Platform Growing Globally

Yellow Messenger has grown into a strong global brand

Global Media One of the Most Regularly mentioned

Mentions Awarded CX Startup by Gartner and G2

2018 2020

WINNER #8 TOP 10 KEY VENDOR

CX Automation
All Award for Top Startups Emerge 50 12 Mentions
Innovation Award
Gartner Reports  LEADER
’20 -‘21 AI Automation

2020

CX Vendor
WINNER WINNER
EXCELLENC
E
AWARD The Next Big Alibaba Cloud
Idea Startup Startup Contest
Leader in the G2 grid
for bot platforms

WINNER LEADE IDC Innovators: Conversational AI Software

R Platforms in Retail in India, 2019
IN ASIA
FINTECH “Have demonstrated either
a groundbreaking business model or
an innovative new technology, or both”

2
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The Yellow.ai platform
Yellow.ai

Build Automate Respond & Engage

Channels
ACTIVE
LEARNING

Conversation Studio Workflow Engine Omni Channel Inbox Outbound Notifications

Orchestration Integrations Recommendation & Learning Engine Campaign Manager

Personalisation AI Agent Assist Omni Channel Engagement

Low Code Platform Robust NLP Engine Infused with ML & AI

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Serving companies with
high consumer interaction volumes

Quarterly
conversation
volumes 86M 2.4M 2.3M

Hence 3 key requirements

Automation
1 Omni-Channel
2 Hyper Personalised
3
To facilitate millions of To be present where the To humanise their brand
1:1 customer customer is, for inbound/outbound in each customer interaction
conversations

2
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Case in point: Total CX Automation for Bajaj Finserv

06 GOOGLE
Live channels WEBSITE MOBILE WHATSAPP PWA ASSISTANT ALEXA

CUSTOMER SUPPORT COMMERCE MARKETING

20M $100M 4x
Conversations Incremental Growth
handled revenue in lead funnel
with 95% bot generated in 3 via multi-channel conversations
accuracy years

2
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Enterprises “Yellow AI chatbot has helped lower “Yellow AI is helping close 80%
are loving it 25,000 calls coming into our call
centres every month”
tickets on IndiGo’s Dottie, a
self-service customer chatbot”

Eric Hansen Nitin Sethi

CIO VP DIGITAL

“Our CSAT participation rate went “BLU virtual assistant has

up from 5-10% to 30-50% which is generated double-digit million
around 3x to 5x increase using dollar new revenue with upselling
Yellow AI” and cross selling”

Ikhsan Widi Adyatma Sourabh Sharma

PRODUCT MANAGER HEAD, DIGITAL
INNOVATIONS

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