Candidate A SITUATION 1 Candidate B

- Excuse me, are you Nhi?

- Yes, that’s right

- Hi Nhi, nice to meet you. My

name is Nhu from DREAMY
SILVER COMPANY Welcome
to HCM city

- Thank you, nice to meet you too.

- Please get in the car

- Can I help you with your
luggage?

- That’s very kind

- How was your flight?

- It’s was pretty long, but it was

fine

- Is this your first to trip

VietNamese?

- Yes, this is my first trip to Asia,

and more especially your
country.
- I hear there are many delicious
foods here and the most popular
is PHO.

- Oh right, PHO’S delicious. I’ll

take you to the best PHO here.

- Really??? I’m really excited

- What kind of food is PHO?
Ex: Pho Hung, Pho De Nhat
Show interest

- We have come to the company.

Well it was nice to talk to you. If
you are free, i promise to take
you around the city and
experience PHO

That would be great. I’ll call you next

time i am in town
 Candidate A SITUATION 3 Candidate B
Ring ring 
- Good morning. I’m B from
mobile world company. How
can I help you?
- Hello, I want to buy a new
smartphone, can you give me
some advice?
- Yes, of course
- Ip 13 is very popular, do you want to
learn more?
- Ok, let’s introduce more about
its function
- Yep, ip 13 many outstanding
functions as follows highbattery
life.
- The large size is suitable for
many jobs such as watching
movies, editing, text
- How long is the battery life?
- The battery life into 12h17m to
have a use time
- So, how many colors does it
have
- It has 4 outstanding color like
black, pink, blue and silver.
Besides, ip sound is loud clear,
smooth game play, very few
errors
- Oh, really I want it
- Okay, please give me personal
information
- My name A, from TP.HCM city,
distric 7 and my phone number
0369446234
- Sorry, can you repeat your
number phone?
- uhmm, 0369446234
- Okay, thank you for trusting our
 purchase. We wiil deliver to you
as quickly as possible.

SITUATION 4
Candidate A Candidate B
- Hello B, what are you doing?
- I’m reading my favorite book,
what’s up?
- I want to buy something online. I
have never done the before. Can
you give me some advice?
- Of course, what do you want to
buy?
- I have a birthday party on this
satuday, so i want to buy a white
dress.
- Oh, really. Why don’t you go to
the shopping mall?
- No, i don’t. I don’t have enough
time for that.

- But, you can’t see the real

quality of a product on a
computer screen.
- Online shopping is much quicker
,easy compare prices too. And I
don’t take me long to get there.
- I do not think so. Direct
shopping will help you get the
best clothes. If you choose the
wrong size, you must take the
time to repack it and send it back
- I know my size and I really want
to shop online because I don’t
have time to go.
 - You can exchange them quickly
when they don’t fit or are faulty
- Okay, I will reconsider
- Yep, you should think twice
about this purchase.
- Ok, thank you so much for
sharing your experience with
me. Good bye