MUKESH KUMAR Sr.

Quality Operation Manager (Consulting):

mukeshqa@rediffmail.com, mukeshpoddar2001@gmail.com
: +916200300970 .

Job Objective
Seeking senior or mid-level assignment in Quality Assurance / Information Security Management /IT Service
Management / PMO with a leading organization of repute.

Profile Snapshot: -

Master Degree in Total Quality Management (Year- 1999) + Other Recognised Certificates
A leader with researching ability in three functional domains 1.Quality Management 2. Information Security
Management 3.Project Management Office (PMO).
Led the company Certification and Surveillance Audit as per ISO 9001 and ISO 27001.
Matured the company practice through having compliance of ISO 20000, CMMI and COBIT.
21+ years of rich experience in Quality Assurance, Information Security, Team Management, Project Management,
Governance, Risk and Compliance Delivery, Product, Process & Management System Certification, Test Management,
SLA Monitoring and Compliance and Process Audit, Control & Management.
Conducted 200+ Internal Quality Audit, 100+ Supplier QMS Audit and 50+ Information security Audit.
Managed Government’s Partial Acceptance test (PAT) and Final Acceptance Test (FAT) for huge complex multi crore
Project.
Capably handled:
o Information security Officer for executing ISO27001 standard and Internal Auditor (certified) for
ISO27001,ISO9001,ISO20000-1
o Assignment in Saudi Arabia, Abudhabi and Dubai.
o Major Certification Organization Like: BVQI, KPMG, ICS, BIS & DQS.
Improved Product Quality and process practice in the Business vertical of e-Governance, Smart Card, Banking, e-
commerce, Financial BPO,construction, Telecommunication, Wireless software, IT infrastructure,SOC (security
Operation centre) Project, Transactional Business process Quality,  Shared Services strategy .
Vendor Quality control, Audit and improvement towards the achievement of organizational goals.
As an information security specialist to practice Information security policy, Organisation of information security,
Information asset, Physical & environment security, Access control, Information security incident management,
Information systems acquisition, development and maintenance, Communications and operations management, Human
resources security, Compliance Management, Risk Management, Capacity Management, Change management,
Configuration Management, Service level Management.
A Strategist in the evaluation of risk based product quality by proper Test strategy, Test planning, and Test Case. Handled
“Verification & Validation”, Peer review process in across life cycle.
A crisis leader being Project Manager and IT manager in the crisis time to interface the customer.
Standard ,Regulatory Compliance & guidelines used : Project Management principles(PMI),SCRUM,Agile,X-tream
Programming ISO9001, CMMI, ISO27001:2013, ISO 20000, ITIL, COBIT, ISO 17799, 22301:2012,COPC,TL9000,ISO
14001,ISO 18001, PCI-DSS, COSO,SOX Indian IT Act, Melcombaldrige Quality Awards, Six Sigma, TQM, Quality
Circle,5S Rule, Deming cycle, Enterprise Risk MGMT.
Excellent interpersonal, fast learner, analytical and troubleshooting skills with ability to synthesize complex information
and communicate technical issues into practical solutions.
Tools & Technology Used: X-planner, Jira,MS Project, Bugzilla, VSS, MS.Sharepoint, and Minitab,Block chain
Technology, IOT
Key Certification & Training
PMP Trained ISO 9001 Lead Quality Auditor (QMS Lead Auditor)
ISO 27001(ISMS) Lead Auditor ISO 20000-1 (ITSMS) Lead Auditor ( IT service Management)
Six Sigma Green Belt Trained ISO 22301(BCM)Lead Auditor (Business Continuity Management)
Lean Six Sigma Yellow Belt from IIM Internal Quality Auditors (Internal QMS Auditor)
ITIL v3 Foundation Certified ISO 27001 Awareness Certificate
Six Sigma Black Belt Certified ISO 27001 Internal ISMS Auditor
Enterprise Risk Management & Forensic Audit Certified PCI-DSS Implementer
OHSAS 18001 (Lead Auditor Occupational Health) COBIT-5.0 Foundation Certified
Integrated Management System Auditor (IMS) ISO 14001 Lead Auditor
Work Experience

1. BLAZE India

Sr.Quality Operation Manager (Consulting) , May 2017 – Till Date

Job Profile

Heading Quality Consulting division (Managing Consulting Operation ,Team & Business Creation)
Managing from Pre-sale to final Quality project closure.
To make assessment report of existing system of client (pre-change analysis)
Consulting to client on Process and procedure definition as per ISO 9001 & ISO 27001.
Training to Operation on Service Quality Implementation on the basis of customer Feedback.
To assist the client till certification related to ISO 9000,ISO 27001
Update, provide feedback to the Management on the service quality effectiveness.
Schedule and initiate Quality & information security Audit
Establish Functional Role & team of Quality ( Process & product) & Information security (ISMS) for successful operation
Organize to conduct surprise audits in projects and offices.
Liaise with Consultant/Client for matters related.
Liaise with Third parties on Certification.
Promote Customer Satisfaction through internal audits and feedback on corrective actions taken.
Undertake additional responsibilities as directed by Management time to time.

2. HAK Group :-Working at Client (Petrorabigh Refining & Petrochemical Co. Kingdom of Saudi
Arabia (Saudi Aramco and Sumitomo Chemical -A joint venture )

Sr.Inspection Engg. (Manager Role) Aramco QA/QC SMP 7th Sept 2015-2017

Job Profile:-
Ensure QMS implementation for all 7 (Seven) projects in Petrochemical plant having compliance of schedule Q ,ISO 9001,
Company and Saudi Aramco standard.
To Monitor the QMS through Schedule Quality Audit, Focus Quality Assessment and Project Quality Index.
To Enforce Directorate office quality strategy in the across the project in petrochemical
Define Strategy to improve project Quality Index, QMS, and contract quality (schedule-Q)
Manage the team of Technical Quality Auditor and Inspection staff for Quality system Assessment and implementation..
To conduct Technical Quality and Quality Management Audit in across the projects that includes contractor and
subcontractor process area.
To Generate report, take follow-up action and ensure consistency in quality in across the projects
3. STFA Deniz Insaati Co. Dammam, Saudi Arabia .
Manager QA (Saudi Aramco Approved) Mar 2013- 2015

Job Profile

Establish and manage Project Quality management systems in Engineering and Procurement unit as per ISO 9001 and Saudi
Aramco requirements.
Ensure Saudi Aramco contractual requirements are met and well communicated within team.
Define & Revise Project Quality Plans and procedures in line with changes in contract requirements, standards and
regulations.
Plan and conduct periodic Quality Management System Audits (Internal and external site, subcontractor, Supplier)  to verify
effectiveness of implementation.
Monitor customer complaints, PQI (Project Quality Index) and do root cause analysis in case of any deviation.
Raise quality issues with Project Management, Procurement, and Engineering department and follow-up for effective
implementation of Corrective and Preventive Actions.
Liaise with Saudi Aramco, Third-party and ISO Certification bodies for Quality management related matter.
Developing & Controlling Quality documents such as Quality Manual, ITP,ICL, Quality Plan, Quality Procedure and getting
approval from Client.
Leading and managing the QA and testing team and represent in weekly client Quality management meetings. 
Supervise Document Control Team and ensure effective implementation of document control system.
Ensure effective implementation of project Quality Plan, ITP and to comply with legislation, national and international
standards.
Review QA and ITP reports from different project sites to ensure that inspections & tests are carried out as per the plan &
procedures. 
Ensure inspection reports and other Quality documents are submitted to the client as per contract and program.
Liaise with Clients and Suppliers on Quality issues, customer complaints and continual improvement.
Identify and Control the list of measuring & test equipment for calibration. 
Promote Quality culture throughout the organization to meet Project Quality Objectives.
To do Customer Satisfaction Survey, Compile & analyse the survey data.
To take Part in Pre-commissioning, commissioning, partial and final mechanical completion

4. Smaarftech Technologies Pvt. Ltd. (Subsidiary of Glodyne Technoserver Ltd.)

Manager QA and Information Security Officer (ISO) Jul’09 to Feb 2013

Job Profile
 Designing and developing Project Quality Process and information security Process for implementing & certification of
QMS & ISMS for MSA Compliance. Ensure all project deliverables are having compliance with defined policy,
processes, procedure & guidelines as per ISO & CMMI.
 Upgrade current information security, service delivery & quality architecture following world class security & QA
guidelines for MGNREGA State data centre, and Banking IT project
 Manage training program related to quality management, workflow, information security & Business continuity program.
 Coordinate with certification agency for conducting certification and surveillance Audit.
 Drive Quality Assurance team & compliance Team. Strategize teams roles and their evaluation
 Efficiently handling the technical delivery issues related to MGNREGS IT Operation, Call Centre & e-shakti operation ,
Manage the operational delivery of service to the assigned statement of work.
 Drive defect prevention and quality improvement project through proper implementation and analysis of metrics.
 To ensure all the deliverables are as per MSA contract to avoid any penalty from government and raising signal in case of
discrepancy.
 To take part in defining and conducting the Partial Acceptance plan and Final acceptance plan as per guidelines of MSA.
 Conducting Certification and surveillance Audit of QMS & ISMS.
 Monitor the Compliance of CMMI and ISO 20000-1(ITSMS)
 Undertaking risk assessment, Impact analysis on the information assets of the MGNREGA & Banking project and make
recommendations on the matter of value, threat, vulnerability and cost involved. 
 Conducting internal and external information security & quality audits as an Integrated Management system standard
compliance (ISO 9001,ISO 27001 & ISO 20000-1) for Project ( MGNREGA & Financial Inclusion)
 Ensuring adherence to:

o Quality processes and procedures at supplier end.

o ISO standards - 27001,ISO 20000-1, 9001:2008,CMMI
o SLAs for services as agreed in MSA with Government of Bihar (GOB).  
 Efficiently handling the technical delivery issues related to MGNREGS IT Operation, Call Centre & e-shakti operation ,
Manage the operational delivery of service to the assigned statement of work
 Co-coordinating with the stake holders for delivery of contractual obligations and compliance of Standard

 Demonstrated capabilities in:

o Functioning as the Information security Officer for executing ISO27001 standard and Internal Auditor for
ISO27001,CMMI, ISO 9001 & ISO 20000-1
o Completing the PAT(Partial Acceptance Test) for e-Shakti project and FAT (Final Acceptance Test) done for e-
Shakti Project
o Completing the UIDAI project RFP for Bihar Government.
o Spearheading the “World Quality Day” in company
Accountable for the project Management for Key deliverables of e-shakti & UIDAI

5. Visionaire Technology (P) Ltd., Chandigarh

Manager QA Apr’08- Jul’09

Profile:

Defining and customizing process work flow for India development centre.
Process Training and consulting to the departmental manager for compliance and manage process knowledge database.
Conducting internal performance audit for evaluation of process quality to meet guidelines of corporate quality architecture.
Planning and implementing metrics management plan and report the weekly report to our corporate office.
Deftly monitored the defect Tracking (Bugzilla), Version Control (VSS) and Project Management Tool (X-Planner & Jira)
Fulfil client’s process requirement in the Project and manage centre of excellence to drive quality and improvement.

6. Frontrunner MEA FZ LLC, Dubai as Consultant QA Dec’05- Apr’08

Highlights:

 Monitoring the ISMD (Information Security Monitoring Department), Saudi Arabia Telecom, Riyadh.

 As Lead - ISMD (Information Security Management Department) Quality Assurance Team

 Formulated the SQA Plan for SOC Application development & Operation.
 Played a stellar role in:
o Provided quality consultation in Project Management
o Quality Management in ISMD
o Verifying project health & process compliance.
 Devised and effectuated the QMS Development, Implementation & Improvement plan for Information Security
infrastructure
 Successfully conducted the Internal Quality Audit for Information security Monitory Department with SOC Operation,
outsourced project & in-house Project etc
 Define ISMD capability Maturity Model
 Prepare Outsourced Assurance report and Ensuring compliance to the SLA’s (Third party Service).
 Oversaw the implementation of COBIT 4.0 process and Security service Business Model implementation in ISMD For
Saudi Telecom
 Ensure Corporate GDIS (General Directorate of Information Security) QMS requirement compliance in ISMD
(Information Security Monitoring Department)
 Executed the installation of Quality Department in ISMD with the separate Budget of STC.
 Played a major role in defining the role and importance of Quality department in ISMD
 Constituted and mentored the process improvement team

7. ACL Wireless Ltd., New Delhi

Manager QA Jun’04- Dec’05

Profile:-

 Led the efforts towards managing the complete QA operations for:

o (Mobile Community Building, VAS, Enterprise Mobility)
o (WIM Product Application (Wireless Instant Messaging), WMS Product Application (Wireless Messaging Suit),
VAS (Value Added service)
o Mobile Technology Testing: J2ME, SMS, Symbian, WAP, WIB
o Wireless Technology Network: CDMA, GSM

As Engineering Quality (Product Testing) Leader:

 Lead Testing Team for Products ( wIM, wMS )

 Define Product Test Plan & review of Test cases.
 Conduct smoke testing & hand over the report to PMO

As SQA Leader:
 Review of Product Concept Note
 Review Design Document
 Prepare SQA plan for wIM & wMS
 Ensure SQA plan is implemented & its goal is achieved and any variation is taken into consideration.
 Do Product review on Alpha & Beta release
 Quantify Product Quality
 Define Product Quality Goal
 Issue QA certificate as “Certificate of Assurance” before deployment
 Take part in defect prevention meeting as a member of Defect prevention advisory group.

As Process Leader

 Define organization process

 Take part in PAT meeting.
 Tailor & monitor the process as per project requirement
 Maintain the process data base.

As Metrics Leader

 Successfully defined metrics Management Plan Product, Process & Service

 Oversaw implementation, analysis & prepare a metrics report.

As QMS standard (CMMI, ISO9001:2000) implementation Leader

 Organized and conducted the awareness program

 Conducting internal quality audits.
 Prepare & review & updating the Quality Procedure & Manual
 Implement & monitors all the policy defined in Quality manual.
 Remarkable efforts towards establishing:
o QA department as independent Group of organization
o Quality Management for Product, Project.
 Designed Certificate of Assurance for Product, Project .
Previous Experience

Apr’03- Jun’04 with Escorts Group (IT Division) as Quality-In-Charge

Jun’01- Apr’03 with NuWave eSolutions Pvt. Ltd., New Delhi as Quality Analyst (ISO Coordinator)
Sep’99- Jun’01 with KVA Enggs. & Cons. (P) Ltd., Mumbai as Project Executive (QMS) - Northern Region

Education

Master of Total Quality Management (M.T.Q.M.) from University of Lucknow, Lucknow in 1999
PG Diploma (Plastic Processing Technology) from Central Institute of Plastic Engg. & Tech Patna, Bihar in 1997
B.Sc. (Chemistry) from T.M. Bhagalpur University, Bhagalpur (Bihar) in 1995
10+2 –Intermediate-1992
10th- -1990

Personal Details

Date of Birth: 14th July 1976

Current Address: Bhagalpur(Bihar), India
Permanent Address: S/o-Prof. Pashupati Poddar, RBSS Road, Naya Tola, Mundichak, Bhagalpur-812001, Bihar
Languages Known: English and Hindi