Survey Analysis - Hail Cluster - Before

Answered By
position
Phone
Item#
Date
1 30/12/2021 Abdullah Alnawmasi Head of E-Health Department 566857366
30/12/2022 Suliman Saleh Head of E-Health Department 559008441

2
30/12/2023 Dalal Alshammari E-health 505787927

3
4 30/12/2028 Mosaad Bader Alharbi Mosaad Bader Alharbi 0501177220
30/12/2029 Asim Zaal Alshammari E-Health Specialist 0500810991

5
30/12/2030 Amal AlHakem IT 570756615

6
7 30/12/2031 Eman Ahmad Elbanna PHC Supervisor 0503213619
30/12/2032 Sohag Mohammed Alshammari Hospital Director 557702052

8
30/12/2042 Najem Alrashedi Head of department 0508666722

9
10 30/12/2043 Fayez Hilal Ali Head of E-Health Department 0537042410
30/12/2044 Mohammad Mshaan Alshammari Head of E-Health Department 0555166754
11
Head of the Organization
Organization Name
HIS Vendor Name

(Name)
email
Arcus Air – IQVIA for the Hospital

Has-ah-comp@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi
DHR –IQVIA for PHCs
it-bgh@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi
dalshammrei@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi
Comp-mh@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi

AsimzA@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi

Amhaalshammary@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi
eelbanna@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi

soalshammari@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi

Has-hos-hagh@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi
Comp-alh@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi

mmhalshammari@moh.gov.sa Hail Health Cluster Dr. Abdulaziz Mohammed Alhumaidi
Number of Referrals (total of
Number of Referrals (total of

sent and received)Year2020
sent and received)Year2021
Number of Inpatient Beds

within the organization
Does the facility have a
standing contract with
Organization type
# Of facilities
Region/City
Years 2020
Years 2021
Vendor?
YES Hail Health Cluster 11 650 697 50 50
YES Hail Health Cluster 11 Not Available 3296 50 50
YES Hail Health Cluster 11 Not Available 1118 50 50

Emergency visits Years 2020
Emergency visits Years 2021
Outpatient visits years 2020
Outpatient visits years 2021
Annual Number of Lab Test

Admissions years 2020
Admissions years 2021
Annual Number of
Annual Number of
Annual Number of
Annual Number of
Annual Number of
Annual Number of
orders 2020
144 1000 39650 79496 8154 10320 20220
2475 2338 37309 52081 7448 20160 52374
6903 5534 91983 84521 14177 27863 774288
316 193 22260 24222 3127 4558 63301
1151 1225 21476 19787 17245 25679 51487
53361 88766 98787 171685 105 867 22531
0 0 0 0 50432 65345 90345
172 365 4947 20340 2067 8312 18822
2733 2584 71224 73621 12865 16547 129626
301 121 22250 35120 3521 4323 44324
173 503 7631 31314 2270 5034 12199

Medication Orders Received
Medication Orders Received

Annual Number of Lab Test
Annual Number of Imaging
Annual Number of Imaging
Annual Number of
Annual Number of
Facility Name
orders 2021
orders2020
orders2021
City Name
2020
2020
27921 2841 3603 22703 45406 H1. Al-Shamli General Hospital Al-Shamli
119789 10997 7698 Not Available 148226 H2. Baqaa General Hospital Baqaa
676602 32482 48951 48639 131007 H3. Hail General Hospital Hail
42285 6200 5370 34000 33600 H4. Mawaqaq General Hospital MAWQAQ
52897 4456 4596 24598 25197 H5. Samira General Hospital Samira
73313 20029 26489 549214 6723449 H6. Sharaf Hospital Hail
154876 1864 3214 40765 53813 Aja PHC Hail
66795 1082 3348 6560 27491 H7. AlGhazala General Hospital AlGhazala
142445 10303 11654 133650 128944 H8. Alhayet General Hospital ALHAYET
45225 5235 6431 28532 30610 H9. Al-Sulaimi Al-Sulaimi
68254 1413 3974 21430 71347 H10. Al Shanan General Hospital Alshnan
6
7
9
0
0
10
13
12
13
11
# Of Sub facilities
11 PHC
General Hospital
General Hospital
General Hospital
General Hospital
General Hospital
General Hospital
General Hospital
General Hospital
General Hospital
Facilities Type
Primary Health Care Center
NO
NO
NO
NO
NO
YES
YES
One –Day Surgery & Urgent Care YES
YES
YES
YES
B-PF-PR1 - Is there a
specified data management
department or section such
as Health information
management department
or health informatics
section?
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
PF-PR2 - Is there a monthly

chart review for open and
close patient charts?
PF-PR2 - If yes, mention two

examples of the identified
areas of improvement in
clinical documentation in HIS
1.Campus Visits2.Bed U liza on
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
PF-PR3 - Does the facility
have HIMSS Accreditation?
PF-PR3 - If yes, please

specify which stage
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
PF-PR4 - Does the facility
have any of the National or
International Accreditation
Certification
PF-PR4 -If yes, kindly select

from below menu. The
Facility is accredited by:
JCIA
PF-PR4 -JCIA
CBAHI
PF-PR4 -CBAHI
PF-PR4 -AC
PF-PR4 -CCHI
PF-PR4 -ACHS
PF-PR5 are the accreditation
PF-PR6 Is there a frequent

implemented in practice?
conducted in the facility?

standards related to the
clinical documentation
Coding training course

PF-PR4 -Other, please
PF-PR4 -Planetree
PF-PR4 -CARF
PF-PR4 -CAP
PF-PR4 -ISO
specify:
Fully implemented and Compliance is monitored YES
Not implemented NO
Not implemented NO
Partially implemented NO
Planetree CAP ISO Not implemented NO
Fully implemented and Compliance is monitored NO
PF1 - Does the facility have
an IT Contingency plan /
protocols including the
following:
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
YES
PF1 - Redundancy Strategy
NO
NO
NO
NO
NO
NO
NO
YES
YES
YES
YES
PF1 - Backup and restore
plan and policy
NO
NO
YES
YES
YES
YES
YES
YES
YES
YES
YES
PF1 - HIS down time policy
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
YES
PF1 - Disaster Recovery plan
NO
NO
NO
NO
NO
NO
YES
YES
YES
YES
YES
PF2 - Are staff at the facility

aware and knowledgeable
about the Contingency plans
and protocols?
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
YES
PF3 - Do you have an

identified list of
performance KPIs and
benchmarks for Clinical,
Technical or administrative/
measures?
PF4 - Do you have a Patient
conducted to evaluate the

PF5 - Do you have patient
people who are using the

level of satisfaction of
PF6 - Is there a survey
rights Committee/?
privacy policy?
HIS
YES Yes fully implemented Yes and It is done frequently
NO Yes fully implemented Yes and It is done frequently
NO Yes fully implemented Yes but not frequenty done or just when needed
YES Yes fully implemented No there is not
YES Yes fully implemented Yes and It is done frequently
YES Yes fully implemented Yes but not frequenty done or just when needed

performance management
examples of the identified
PF6 - If yes, mention two
dashboard/Database?
areas of improvement
PR1 - Do you have a

NO
YES
1-Add mul -dose for some medica on

NO
2-banning emergency recep on from registering for OPD
NO
Documenting all medical examinations and reports in the patient's file.

YES
Recording and printing appointments and documenting visits electronically.
NO
Ease of scheduling your appointment 2- Ease of the file request process YES
1-Pharmacy
NO
2-Infection Control
YES
YES
Users engagement
Users utilization YES
Sustainability
Management Office at your
PR4- Do you have a Project
discharge summaries…etc)
functions is conducted by:

orientation on the health
(such as medical reports,
information system (HIS)

information to patients
PR5 - Is Staff training /

PR3 - Is the Release of
PR2 - Are policies and
done through?
procedures,
facility?
Not existing only set of rules Mixed ways manual hardcopy form YES Both IT and Superusers
Communicted Controlled and updated regularly Mixed ways manual hardcopy form NO Both IT and Superusers
Not existing only set of rules Mixed ways manual hardcopy form NO Both IT and Superusers
Not existing only set of rules Mixed ways manual hardcopy form NO Both IT and Superusers
Communicted Controlled and updated regularly Mixed ways manual hardcopy form YES Department Superuser
Communicted Controlled and updated regularly Fully automated through SMS..emails.. etc YES Department Superuser
Communicted Controlled and updated regularly Mixed ways manual hardcopy form NO Both IT and Superusers
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
PR6 - Is the facility using
nphies Insurance services
PR6 - If yes, kindly select

which use cases are active
and in use:
PR6 -Check Eligiblility
PR6 -Pre-Authorize Health

Service
PR6 -Retrieve Beneficiary

Policy Details
PR6 -Notify Eligibility

Transactions
PR6 -Notify Pre-

Authorization Transactions
PR6 -Process Claim(s)

PR6 -Validate Claim Author
Offline
PR6 -Payment Advice

Notification
PR6 -Payment Confirmation

Notification
NO
NO
NO
NO
NO
NO
NO
NO
NO
PR7 - Do you have Change

management policies &
procedures
YES updated controlled and followed by relevant staff

YES updated controlled and followed by relevant staff
TECH1 - Does The facility HIS
patients/ provider services?
PR9 - Does The facility use
PR8 - Are Staff education/
and training activities are
the Mobile App for some
include a data analysis

conducted through
module?
Through Departments training or education plans There is no Mobile App used for patient/provider services YES
Through Departments training or education plans There is no Mobile App used for patient/provider services NO
Through staff education and development depatment There is no Mobile App used for patient/provider services YES
Through staff education and development depatment Yes and actively used by patient NO
Through Departments training or education plans Yes and actively used by patient NO
PP3 - Medical Affair Director
PP1 - Chief Executive Officer
format mostly used in HIS
TECH2 - What is the data
PP2 - Chief Information
PP4 - Quality Director

Officer (CIO)
(CEO)
Mostly free text and narrative format YES YES YES YES
Mostly free text and narrative format YES YES YES YES
Mostly in structured data format (drop down tick boxes…etc) Other Other NO YES
Mostly free text and narrative format YES YES NO YES
Mostly free text and narrative format YES YES NO NO
Other (please specify) YES NO NO NO
Mostly free text and narrative format YES NO YES NO
Mostly free text and narrative format YES YES YES NO
Mostly free text and narrative format NO YES NO NO
Mostly free text and narrative format NO YES NO NO
Mostly free text and narrative format NO YES NO YES

NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
PP5 - Chief Strategy
Executive (CSO)
NO
NO
YES
YES
YES
YES
YES
YES
YES
YES
YES
PP6 - Project Manager
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
PP7 - Project Coordinator
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
YES
PP8 - Network Specialist
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
Other
PP9 - Integration Specialist
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
Other
PP10 - Security Specialist
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
Other
PP11- HIM specialist

NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
PP12- Coding Specialist

NO
YES
YES
YES
YES
YES
YES
YES
YES
YES
Other
PR13 - Patient Rights Officer

NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
YES
PP14 - Performance
Management Specialist
PP16 - Communication Lead
PP19 - Health Informatics
PP22 - Pharmacy Health

PP21 - Radiology Health
PP17 - Public Relations
PP15 - Accreditation
PP23 -Super Users

PP20 - Lab Health
PP18 - Trainer
Informatics
Informatics
Informatics
Specialists
Specialist
NO NO YES YES YES YES YES YES NO
NO NO YES YES YES YES YES YES NO
YES YES NO YES YES Other Other Other NO
NO NO YES YES NO YES YES YES NO
NO YES YES YES NO Other Other Other NO
NO YES NO NO NO YES YES YES NO
YES YES NO YES NO YES YES YES YES
NO NO NO NO YES NO NO NO YES
NO NO YES YES YES YES YES YES YES
NO NO YES YES YES YES YES YES YES
NO NO YES YES NO NO NO NO NO
PP24 - Change Agents
YES
YES
YES
YES
NO
NO
NO
YES
NO
YES
NO
Organization Name Hail Health Cluster
Head of the Organization Organization Type Region / City # of Facilities
Dr. Abdulaziz Mohammed

Health Cluster Hail 11
Alhumaidi
Grand Total Grand Total Grand Total Grand Total
Facility Name/Location
Aja PHC
0
(blank)
(blank)
H1. Al-Shamli General Hospital
7
H2. Baqaa General Hospital
11
H3. Hail General Hospital
13
H4. Mawaqaq General Hospital
10
H5. Samira General Hospital
11 PHC
H6. Sharaf Hospital
0
H7. AlGhazala General Hospital
6
H8. Alhayet General Hospital
12
H9. Al-Sulaimi
9
H10. Al Shanan General Hospital
13
Grand Total
Does the Facility have valid Does the Facility have valid
HIS Vendor
contract with HIS vendor contract with HIS vendor
Arcus Air – IQVIA for the
Hospital YES YES
Grand Total Grand Total Grand Total
Facility Name
Number of Referrals (total Number of Referrals
Facility Name of sent and (total of sent and
Years 2020
received)Year2020 received)Year2021
Aja PHC 0 0 0
(blank) 0 0 0
H1. Al-Shamli General Hospital 0 0 0
H2. Baqaa General Hospital 0 0 0
H3. Hail General Hospital 0 0 0
H4. Mawaqaq General Hospital 0 0 0
H5. Samira General Hospital 0 0 0
H6. Sharaf Hospital 0 0 0
H7. AlGhazala General Hospital 0 0 0
H8. Alhayet General Hospital 0 0 0
H9. Al-Sulaimi 0 0 0
H10. Al Shanan General Hospital 0 0 0
Grand Total
Annual Number of Annual Number of
Number of Inpatient Beds Annual Number of Annual Number of
Emergency visits Years Emergency visits Years
Years 2021 Admissions years 2020 Admissions years 2021
2020 2021
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
Annual Number of Annual Number of Annual Number of
Annual Number of Lab Annual Number of Lab Annual Number of
Outpatient visits Outpatient visits Imaging
Test orders 2020 Test orders 2021 Imaging orders2021
years 2020 years 2021 orders2020
Annual Number
Annual Number of
of Medication
Medication Orders
Orders Received
Received 2020
2020
Organization Name (All)
Facility Name (All)
Count of B-PF-PR1 - Is there a specified data management department or section such as

Row Labels Health information management department or health informatics section?
YES 6
NO 5
Grand Total 11
Grade # answers
YES 6
NO 5
Total 11
Count of B-PF-PR1 - Is there a specified data management
department or section such as Health information YES NO Total Score
management department or health informatics section?
H1. Al-Shamli General Hospital 1 0 1 100%
H2. Baqaa General Hospital 0 1 1 0%
H3. Hail General Hospital 0 1 1 0%
H4. Mawaqaq General Hospital 1 0 1 100%
H5. Samira General Hospital 1 0 1 100%
H6. Sharaf Hospital 1 0 1 100%
Score Aja PHC 1 0 1 100%
6 H7. AlGhazala General Hospital 0 1 1 0%
0 H8. Alhayet General Hospital 1 0 1 100%
6 H9. Al-Sulaimi 0 1 1 0%
55% H10. Al Shanan General Hospital 0 1 1 0%
Total 6 5 11 55%
Facility Name (All)
Count of PF-PR2 - Is there a monthly chart

Row Labels review for open and close patient charts?
NO 10
YES 1
Grand Total 11
Grade # answers Score

YES 1 1
NO 10 0
Total 11 1
9%
Count of PF-PR2 - Is there a monthly chart
YES NO Total Score
review for open and close patient charts?
Aja PHC 0 1 1 0%
H7. AlGhazala General Hospital 0 1 1 0%
H8. Alhayet General Hospital 0 1 1 0%
H9. Al-Sulaimi 0 1 1 0%
H10. Al Shanan General Hospital 0 1 1 0%
Total 1 10 11 9%
Count of PF-PR2 - If yes, mention

two examples of the identified
areas of improvement in clinical
Row Labels documentation in HIS
(blank)
(blank)
Aja PHC
(blank)
(blank)
(blank)
H3. Hail General Hospital 1
1.Campus Visits2.Bed U liza on 1
(blank)
(blank)
H6. Sharaf Hospital
(blank)
(blank)
(blank)
H9. Al-Sulaimi
(blank)
(blank)
Grand Total 1
Facility Name (All)
Count of PF-PR3 - Does the facility have

Row Labels HIMSS Accreditation?
NO 10
YES 1
Grand Total 11

YES 1 1
NO 10 0
Total 11 1
9%
Count of PF-PR3 - Does the facility have HIMSS
YES NO Total Score
Accreditation?
Aja PHC 1 0 1 100%
Total 1 10 11 9%
Count of PF-PR3 - If yes, please specify which

Row Labels stage
(blank)
(blank)
Aja PHC
(blank)
(blank)
(blank)
(blank)
(blank)
(blank)
H6. Sharaf Hospital
(blank)
(blank)
(blank)
H9. Al-Sulaimi
(blank)
(blank)
Grand Total
Facility Name (All)
Count of PF-PR4 - Does the facility have any

of the National or International Accreditation
Row Labels Certification
NO 9
YES 2
Grand Total 11

YES 2 2
NO 9 0
Total 11 2
18%
Count of PF-PR4 - Does the facility have any of the
National or International Accreditation YES NO Total Score
Certification
Aja PHC 0 1 1 0%
Total 2 9 11 18%
Count of PF-PR4 - Does the facility have any of the
National or International Accreditation JCIA CBAHI AC CCHI
Certification
H1. Al-Shamli General Hospital 0 0 0 0
H2. Baqaa General Hospital 0 0 0 0
H3. Hail General Hospital 0 0 0 0
H4. Mawaqaq General Hospital 1 1 0 0
H5. Samira General Hospital 0 0 0 0
H6. Sharaf Hospital 0 0 0 0
Aja PHC 0 0 0 0
H7. AlGhazala General Hospital 0 0 0 0
H8. Alhayet General Hospital 0 0 0 0
H9. Al-Sulaimi 0 0 0 0
H10. Al Shanan General Hospital 0 0 0 0
Total 0 0 0 0
ACHS CARF Planetree CAP ISO Accreditation
0 0 0 0 0 JCIA
0 0 0 0 0 CBAHI
0 0 0 0 0 AC
0 0 0 0 0 CCHI
0 0 0 0 0 ACHS
0 0 1 1 1 CARF
0 0 0 0 0 Planetree
0 0 0 0 0 CAP
0 0 0 0 0 ISO
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
Facility Name (All)
Count of PF-PR5 are the

accreditation standards related to
the clinical documentation
Row Labels implemented in practice?
Fully implemented and Compliance is monitored 2
Not implemented 3
Partially implemented 6
Grand Total 11

Fully implemented and Compliance is monitored 2 6
Partially implemented 6 12
Not implemented 3 3
Total 11 21
64%
Count of PF-PR5 are the accreditation standards
Fully implemented and Partially
related to the clinical documentation implemented in
Compliance is monitored implemented
practice?
H1. Al-Shamli General Hospital 1 0
H2. Baqaa General Hospital 0 0
H3. Hail General Hospital 0 0
H4. Mawaqaq General Hospital 0 1
H5. Samira General Hospital 0 1
H6. Sharaf Hospital 0 0
Aja PHC 1 0
H7. AlGhazala General Hospital 0 1
H8. Alhayet General Hospital 0 1
H9. Al-Sulaimi 0 1
H10. Al Shanan General Hospital 0 1
Total 2 6
Not implemented Total Score
0 1 100%
1 1 33%
1 1 33%
0 1 67%
0 1 67%
1 1 33%
0 1 100%
0 1 67%
0 1 67%
0 1 67%
0 1 67%
3 11 64%
Facility Name (All)
Count of PF-PR6 Is there a frequent Coding

Row Labels training course conducted in the facility?
NO 10
YES 1
Grand Total 11

YES 1 1
NO 10 0
Total 11 1
9%
Count of PF-PR6 Is there a frequent Coding
YES NO Total Score
training course conducted in the facility?
Aja PHC 0 1 1 0%
Total 1 10 11 9%
PF1 - Does the facility have an IT Contingency plan / protocols including the following:
Facility Name (All)
Row Labels Count of PR1 - Do you have a performance management dashboard/Database?

NO 5
YES 6
Grand Total 11
Grade # answers
YES 6
NO 5
Total 11
Count of PR1 - Do you have a performance management
YES NO
dashboard/Database?
Score Aja PHC 1 0
6 H7. AlGhazala General Hospital 0 1
0 H8. Alhayet General Hospital 1 0
6 H9. Al-Sulaimi 1 0
55% H10. Al Shanan General Hospital 1 0
Total 6 5
Total Score
1 0%
1 100%
1 0%
1 0%
1 100%
1 0%
1 100%
1 0%
1 100%
1 100%
1 100%
11 55%
Facility Name (All)
Count of PR2 - Are policies and

Row Labels procedures,
Not existing only set of rules 7
Communicted Controlled and updated regularly 4
Grand Total 11

Communicted Controlled and updated regularly 4 12
Exist but not Communicated reqularly or followed 0 0
Not existing only set of rules 7 7
Total 11 19
58%
Weight 3 2
Communicted Exist but not
Count of PR2 - Are policies and procedures, Controlled and Communicated
updated regularly reqularly or followed
Aja PHC 1 0
H9. Al-Sulaimi 0 0
Total 4
1
Not existing only

Total Score
set of rules
1 1 33%
1 1 33%
0 1 100%
1 1 33%
1 1 33%
0 1 100%
0 1 100%
0 1 100%
1 1 33%
1 1 33%
1 1 33%
7 11 58%
Facility Name (All)
Count of PR3 - Is the Release of information to

patients (such as medical reports, discharge
Row Labels summaries…etc) done through?
Fully automated through SMS..emails.. etc 1
Mixed ways manual hardcopy form 10
Grand Total 11

Fully automated through SMS..emails.. etc 1 3
Mixed ways manual hardcopy form 10 20
Totally manual process using hardcopy forms 0 0
Total 11 23
70%
Count of PR3 - Is the Release of information to Mixed ways
Fully automated through
patients (such as medical reports, discharge manual
SMS..emails.. etc
summaries…etc) done through? hardcopy form
Aja PHC 1 0
H9. Al-Sulaimi 0 1
Total 1 10
Totally manual
process using Total Score
hardcopy forms
0 1 67%
0 1 67%
0 1 67%
0 1 67%
0 1 67%
0 1 67%
0 1 100%
0 1 67%
0 1 67%
0 1 67%
0 1 67%
0 11 70%
Facility Name (All)
Count of PR4- Do you have a Project

Row Labels Management Office at your facility?
NO 4
YES 7
Grand Total 11

YES 7 7
NO 4 0
Total 11 7
64%
Count of PR4- Do you have a Project
YES NO Total Score
Management Office at your facility?
Aja PHC 1 0 1 100%
Total 7 4 11 64%
Facility Name (All)
Count of PR5 - Is Staff training /

orientation on the health
information system (HIS)
Row Labels functions is conducted by:
Both IT and Superusers 9
Department Superuser 2
Grand Total 11

Both IT and Superusers 9 27
Department Superuser 2 4
Information technology
(IT) staff 0 0
Total 11 31
94%
Count of PR5 - Is Staff training / orientation on the Information
Both IT and Department
health information system (HIS) functions is technology (IT) Total
Superusers Superuser
conducted by: staff
Aja PHC 0 1 0 1
Total 9 2 0 11
Score
100%
100%
100%
100%
100%
67%
67%
100%
100%
100%
100%
94%
Facility Name (All)
Count of PR6 - Is the facility using nphies

Row Labels Insurance services
NO 11
Grand Total 11

YES 0 0
NO 11 0
Total 11 0
0%
Count of PR6 - Is the facility using nphies
YES NO Total Score
Insurance services
Aja PHC 0 1 1 0%
Total 0 11 11 0%
Authorize Retrieve Notify
Count of PR6 - Is the facility using nphies Check
Health Beneficiary Eligibility
Eligiblility
Insurance services Service Policy Details Transactions
Aja PHC 0 0 0 0
Total 0 0 0 0
Notify Pre- Validate Claim Payment Payment
Process
Authorization Author Advice Confirmation
Claim(s)
Transactions Offline Notification Notification
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
Lookup
Use Cases
Check Eligiblility
Authorize Health Service
Retrieve Beneficiary Policy Details
Notify Eligibility Transactions
Notify Pre-Authorization Transactions
Process Claim(s)
Validate Claim Author Offline
Payment Advice Notification
Payment Confirmation Notification
Facility Name (All)
Count of PR7 - Do you have Change

Row Labels management policies & procedures
NO 9
YES updated controlled and followed by relevant staff 2
Grand Total 11

YES updated controlled and followed by relevant staff 2 6
YES but not updated or followed 0 0
NO 9 9
Total 11 15
45%
Count of PR7 - Do you have Change management YES updated controlled and
policies & procedures followed by relevant staff
H1. Al-Shamli General Hospital 0
H2. Baqaa General Hospital 0
H4. Mawaqaq General Hospital 0
H5. Samira General Hospital 0
H6. Sharaf Hospital 0
Aja PHC 1
H7. AlGhazala General Hospital 1
H8. Alhayet General Hospital 0
H9. Al-Sulaimi 0
H10. Al Shanan General Hospital 0
Total 2
YES but not updated
NO Total Score
or followed
0 1 1 33%
0 1 1 33%
0 1 1 33%
0 1 1 33%
0 1 1 33%
0 1 1 33%
0 0 1 100%
0 0 1 100%
0 1 1 33%
0 1 1 33%
0 1 1 33%
0 9 11 45%
Facility Name (All)
Count of PR8 - Are Staff education/ and

Row Labels training activities are conducted through
Through Departments training or education plans 9
Through staff education and development depatment 2
Grand Total 11

Through staff education and development depatment 2 6
Through Departments training or education plans 9 18
No specific paln it is conducted as needed 0 0
Total 11 24
73%
Through staff education and
Count of PR8 - Are Staff education/ and training development depatment
activities are conducted through
Aja PHC 1
H9. Al-Sulaimi 0
Total 2
No specific
Through Departments
paln it is
training or education Total Score
conducted as
plans
needed
1 0 1 67%
1 0 1 67%
1 0 1 67%
1 0 1 67%
1 0 1 67%
0 0 1 100%
0 0 1 100%
1 0 1 67%
1 0 1 67%
1 0 1 67%
1 0 1 67%
9 0 11 73%
Organization Name
Facility Name
Row Labels
There is no Mobile App used for patient/provider services
Yes and actively used by patient
Grand Total
Grade
Yes and actively used by patient
Yes but not actively used by pationts
There is no Mobile App used for patient/provider services
Total
(All)
(All)
Count of PR9 - Does The facility use the Mobile

App for some patients/ provider services?
9
2
11
# answers Score
2 6
0 0
9 9
11 15
45%
There is no Mobile
Yes but not
Yes and actively used App used for
Count of PR9 - Does The facility use the actively used
by patient patient/provider
Mobile App for some patients/ provider by pationts
services
services?
H1. Al-Shamli General Hospital 0 0 1
H2. Baqaa General Hospital 0 0 1
H3. Hail General Hospital 0 0 1
H4. Mawaqaq General Hospital 0 0 1
H5. Samira General Hospital 0 0 1
H6. Sharaf Hospital 0 0 1
Aja PHC 1 0 0
H7. AlGhazala General Hospital 1 0 0
H8. Alhayet General Hospital 0 0 1
H9. Al-Sulaimi 0 0 1
H10. Al Shanan General Hospital 0 0 1
Total 2 0 9
Total Score
1 33%
1 33%
1 33%
1 33%
1 33%
1 33%
1 100%
1 100%
1 33%
1 33%
1 33%
11 45%
PF1 - Redundancy Strategy
Facility Name (All)
Row Labels Count of PF1 - Redundancy Strategy

NO 8
YES 3
Grand Total 11

YES 3 3
NO 8 0
Total 11 3
27%
Count of PF1 - Redundancy Strategy YES NO Total Score
Aja PHC 1 0 1 100%
Total 3 8 11 27%
PF1 - Backup and restore plan and policy
Facility Name (All)
Row Labels Count of PF1 - Backup and restore plan and policy
NO 7
YES 4
Grand Total 11

YES 4 4
NO 7 0
Total 11 4
36%
Count of PF1 - Backup and restore plan and policy YES NO Total Score
Aja PHC 1 0 1 100%
Total 4 7 11 36%
PF1 - HIS down time policy
Facility Name (All)
Row Labels Count of PF1 - HIS down time policy

NO 2
YES 9
Grand Total 11

YES 9 9
NO 2 0
Total 11 9
82%
Count of PF1 - HIS down time policy YES NO Total Score
Aja PHC 1 0 1 100%
Total 9 2 11 82%
PF1 - Disaster Recovery plan
Facility Name (All)
Row Labels Count of PF1 - Disaster Recovery plan

NO 8
YES 3
Grand Total 11

YES 3 3
NO 8 0
Total 11 3
27%
Count of PF1 - Disaster Recovery plan YES NO Total Score
Aja PHC 1 0 1 100%
Total 5 6 11 45%
Facility Name (All)
Count of PF2 - Are staff at the facility aware and

Row Labels knowledgeable about the Contingency plans and protocols?
NO 6
YES 5
Grand Total 11

YES 5 5
NO 6 0
Total 11 5
45%
Count of PF2 - Are staff at the facility aware and
knowledgeable about the Contingency plans and YES NO Total Score
protocols?
Aja PHC 1 0 1 100%
Total 5 6 11 45%
Facility Name (All)
Count of PF3 - Do you have an identified list of

performance KPIs and benchmarks for Clinical,
Row Labels Technical or administrative/ measures?
NO 8
YES 3
Grand Total 11

YES 3 3
NO 8 0
Total 11 3
27%
Count of PF3 - Do you have an identified list of
performance KPIs and benchmarks for Clinical, YES NO Total Score
Technical or administrative/ measures?
Aja PHC 1 0 1 100%
Total 3 8 11 27%
Facility Name (All)
Count of PF4 - Do you have a Patient rights

Row Labels Committee/?
YES 4
Grand Total 4

YES 4 4
NO 0 0
Total 4 4
100%
Count of PF4 - Do you have a Patient rights
YES NO Total Score
Committee?
Aja PHC 1 0 1 100%
Total 4 7 11 36%
Facility Name (All)
Row Labels Count of PF5 - Do you have patient privacy policy?

Yes fully implemented 11
Grand Total 11

Yes fully implemented 11 33
Yes partially 0 0
No 0 0
Total 11 33
100%
Count of PF5 - Do you have patient privacy policy? Yes fully implemented Yes partially
Aja PHC 1 0
H9. Al-Sulaimi 1 0
Total 11 0
No Total Score
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 1 100%
0 11 100%
Facility Name (All)
Count of PF6 - Is there a survey conducted to

evaluate the level of satisfaction of people
Row Labels who are using the HIS
No there is not 1
Yes and It is done frequently 8
Yes but not frequenty done or just when needed 2
Grand Total 11

Yes and It is done frequently 8 24
Yes but not frequenty done or just when needed 2 4
No there is not 1 1
Total 11 29
88%
Count of PF6 - Is there a survey conducted to Yes but not frequenty
Yes and It is done
evaluate the level of satisfaction of people done or just when
frequently
who are using the HIS needed
Aja PHC 1 0
H9. Al-Sulaimi 1 0
Total 8 2
No there is not Total Score
0 1 100%
0 1 100%
0 1 67%
0 1 100%
0 1 100%
1 1 33%
0 1 100%
0 1 67%
0 1 100%
0 1 100%
0 1 100%
1 11 88%
Count of PF6 - If yes, mention two examples of the identified areas of
improvement
Row Labels
(blank)
(blank)
Aja PHC
Ease of scheduling your appointment 2- Ease of the file request
process
(blank)
(blank)
1-Add mul -dose for some medica on
2-banning emergency recep on from registering for OPD
(blank)
Documenting all medical examinations and reports in the
patient's file.
Recording and printing appointments and documenting visits

electronically.
H6. Sharaf Hospital
(blank)
1-Pharmacy
2-Infection Control
(blank)
H9. Al-Sulaimi
(blank)
Users engagement
Users utilization
Sustainability
Grand Total
Facility Name (All)
Count of TECH1 - Does The facility HIS include a data

Row Labels analysis module?
NO 3
YES 8
Grand Total 11

YES 8 8
NO 3 0
Total 11 8
73%
Count of TECH1 - Does The facility HIS include a
YES NO Total Score
data analysis module?
Aja PHC 0 1 1 0%
Total 8 3 11 73%
Facility Name (All)
Count of TECH2 - What is the data

Row Labels format mostly used in HIS
Mostly free text and narrative format 9
Mostly in structured data format (drop down tick boxes…etc) 1
Other (please specify) 1
Grand Total 11

Mostly in structured data format (drop down tick boxes…etc) 1 2
Mostly free text and narrative format 9 9
Total 10 11
55%
Mostly in structured data
Count of TECH2 - What is the data format mostly used format (drop down tick
in HIS boxes…etc)
Aja PHC 0
H9. Al-Sulaimi 0
Total 1
Mostly free text and
Total Score
narrative format
1 1 50%
1 1 50%
0 1 100%
1 1 50%
1 1 50%
1 1 50%
1 1 50%
1 1 50%
1 1 50%
1 1 50%
1 1 50%
10 11 55%
Average
Facility Process Performance People
Score
H1. Al-Shamli General Hospital 51% 67% 54% 57%
H2. Baqaa General Hospital 40% 22% 54% 39%
H3. Hail General Hospital 36% 53% 46% 45%
H4. Mawaqaq General Hospital 42% 38% 46% 42%
H5. Samira General Hospital 42% 38% 29% 36%
H6. Sharaf Hospital 56% 44% 42% 47%
Aja PHC 78% 80% 50% 69%
H7. AlGhazala General Hospital 47% 56% 29% 44%
H8. Alhayet General Hospital 49% 31% 42% 41%
H9. Al-Sulaimi 42% 24% 46% 38%
H10. Al Shanan General Hospital 42% 24% 25% 31%
Average Score 48% 43% 42% 44% 56%
Overall Maturity
44%
Hail Cluster - CM Maturity Overall
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
H1. Al-Shamli H2. Baqaa H3. Hail H4. Mawaqaq H5. Samira H6. Sharaf Aja PHC H7. AlGhazala H8. Alhayet H9. Al-Sulaimi
General General General General General Hospital General General
Hospital Hospital Hospital Hospital Hospital Hospital Hospital
Process Performance People
Average
Score
48% 43% 42% 44%
Hail Cluster All domains

100%
90%
80%
70%
60%
48%
50% 43% 42%
40%
30%
20%
10%
0%
H9. Al-Sulaimi H10. Al
Shanan
General
Hospital
Count of B-PF-PR1 - Is there a specified data Count of PR1 - Do you have a Count of PR2 - Are
management department or section such as performance management policies and
Health information management department dashboard/Database? procedures,
Facilities
or health informatics section?
H1. Al-Shamli General Hospital 100% 0% 33%

H2. Baqaa General Hospital 0% 100% 33%
H3. Hail General Hospital 0% 0% 100%
H4. Mawaqaq General Hospital 100% 0% 33%
H5. Samira General Hospital 100% 100% 33%
H6. Sharaf Hospital 100% 0% 100%
Aja PHC 100% 100% 100%
H7. AlGhazala General Hospital 0% 0% 100%
H8. Alhayet General Hospital 100% 100% 33%
H9. Al-Sulaimi 0% 100% 33%
H10. Al Shanan General Hospital 0% 100% 33%
Total 55% 55% 58%
Facility Score
H1. Al-Shamli General Hospital 51%
Processes Maturity
H2. Baqaa General Hospital 40%
H3. Hail General Hospital 36%
H4. Mawaqaq General Hospital 42%
H5. Samira General Hospital 42%
H6. Sharaf Hospital 56%
Aja PHC 78%
H7. AlGhazala General Hospital 47%
H8. Alhayet General Hospital 49%
H9. Al-Sulaimi 42%
H10. Al Shanan General Hospital 42%
48% 52%
Count of PF-PR2 - Is there Count of PR3 - Is the Release of Count of PR4- Do you have Count of PF-PR3 - Does the Count of PF-PR4 - Does the
a monthly chart review information to patients (such as a Project Management facility have HIMSS facility have any of the
for open and close medical reports, discharge Office at your facility? Accreditation? National or International
patient charts? summaries…etc) done through? Accreditation Certification
33% 67% 100% 0% 0%

33% 67% 100% 0% 0%
100% 67% 0% 0% 0%
33% 67% 0% 0% 100%
33% 67% 0% 0% 0%
100% 67% 100% 0% 100%
100% 100% 100% 100% 0%
100% 67% 0% 0% 0%
33% 67% 100% 0% 0%
33% 67% 100% 0% 0%
33% 67% 100% 0% 0%
58% 70% 64% 9% 18%
cesses Maturity Processes Maturity

100%
90% 78%
80%
70% 56%
60% 51% 47%
50% 40% 42% 42%
36%
40%
30%
48% 20%
10%
0%
Count of PF-PR5 are the Count of PR5 - Is Staff Count of PF-PR6 Is Count of PR6 - Is Count of PR7 - Count of PR8 - Are Staff
accreditation standards training / orientation on the there a frequent the facility using Do you have education/ and training
related to the clinical health information system Coding training nphies Insurance Change activities are conducted
documentation implemented (HIS) functions is conducted course conducted in services management through
in practice? by: the facility? policies &
procedures
100% 100% 100% 0% 33% 67%
33% 100% 0% 0% 33% 67%
33% 100% 0% 0% 33% 67%
67% 100% 0% 0% 33% 67%
67% 100% 0% 0% 33% 67%
33% 67% 0% 0% 33% 100%
100% 67% 0% 0% 100% 100%
67% 100% 0% 0% 100% 67%
67% 100% 0% 0% 33% 67%
67% 100% 0% 0% 33% 67%
67% 100% 0% 0% 33% 67%
64% 94% 9% 0% 45% 73%
49%
42% 42%
Count of PR9 - Does The
facility use the Mobile
App for some patients/
provider services?
Score
33% 51%
33% 40%
33% 36%
33% 42%
33% 42%
33% 56%
100% 78%
100% 47%
33% 49%
33% 42%
33% 42%
45% 48%
Count of B-PF-PR1 - Is there a specified data Count of PF1 - Redundancy Strategy
management department or section such as
Facilities Health information management department or
health informatics section?
H1. Al-Shamli General Hospital 100% 0%

H2. Baqaa General Hospital 0% 0%
H3. Hail General Hospital 0% 100%
H4. Mawaqaq General Hospital 100% 0%
H5. Samira General Hospital 100% 0%
H6. Sharaf Hospital 100% 100%
Aja PHC 100% 100%
H7. AlGhazala General Hospital 0% 0%
H8. Alhayet General Hospital 100% 0%
H9. Al-Sulaimi 0% 0%
H10. Al Shanan General Hospital 0% 0%
Total 55% 27%
Facility Score
Performance Matu
H1. Al-Shamli General Hospital 67%
H2. Baqaa General Hospital 22%
H3. Hail General Hospital 53%
H4. Mawaqaq General Hospital 38%
H5. Samira General Hospital 38%
H6. Sharaf Hospital 44%
Aja PHC 80%
H7. AlGhazala General Hospital 56%
H8. Alhayet General Hospital 31%
H9. Al-Sulaimi 24%
H10. Al Shanan General Hospital 24%
43% 57%
Count of PF1 - Backup Count of PF1 - HIS down Count of PF1 - Disaster Recovery plan Count of PF2 - Are staff at the Count of PF3 - Do you have an
and restore plan and time policy facility aware and identified list of performance
policy knowledgeable about the KPIs and benchmarks for
Contingency plans and Clinical, Technical or
protocols? administrative/ measures?
0% 100% 100% 100% 100%
0% 100% 0% 0% 0%
100% 100% 100% 100% 0%
0% 100% 0% 0% 0%
0% 0% 100% 100% 0%
100% 0% 0% 0% 0%
100% 100% 100% 100% 100%
100% 100% 100% 100% 100%
0% 100% 0% 0% 0%
0% 100% 0% 0% 0%
0% 100% 0% 0% 0%
36% 82% 45% 45% 27%
Performance Maturity Performance Maturity

100%
90% 80%
80%
67%
70%
60% 53%
43% 50% 44%
38% 38%
40%
30% 22%
20%
10%
0%
H1. Al- H2. Baqaa H3. Hail H4. H5. Samira H6. Sharaf Aja PHC
Shamli General General Mawaqaq General Hospital
General Hospital Hospital General Hospital
Hospital Hospital
Count of PF-PR2 - Is there a Count of PF4 - Do you have a Count of PF5 - Do you have Count of PF-PR3 - Count of PF-PR4 -
monthly chart review for open Patient rights Committee/? patient privacy policy? Does the facility have Does the facility have
and close patient charts? HIMSS Accreditation? any of the National or
International
Accreditation
0% 100% 100% 0% 0%
0% 0% 100% 0% 0%
100% 0% 100% 0% 0%
0% 0% 100% 0% 100%
0% 0% 100% 0% 0%
0% 100% 100% 0% 100%
0% 100% 100% 100% 0%
0% 100% 100% 0% 0%
0% 0% 100% 0% 0%
0% 0% 100% 0% 0%
0% 0% 100% 0% 0%
9% 36% 100% 9% 18%
Maturity
56%
31%
24% 24%
Aja PHC H7. H8. H9. Al- H10. Al

AlGhazala Alhayet Sulaimi Shanan
General General General
Hospital Hospital Hospital
Count of PF-PR5 are Count of PF-PR6 Is there a Count of PF6 - Is there a
the accreditation frequent Coding training survey conducted to
standards related course conducted in the evaluate the level of Score
to the clinical facility? satisfaction of people who
documentation are using the HIS
100% 100% 100% 67%
33% 0% 100% 22%
33% 0% 67% 53%
67% 0% 100% 38%
67% 0% 100% 38%
33% 0% 33% 44%
100% 0% 100% 80%
67% 0% 67% 56%
67% 0% 100% 31%
67% 0% 100% 24%
67% 0% 100% 24%
64% 9% 88% 43%
43%
Item# Title Answer
1 PP1 - Chief Executive Officer (CEO) YES

2 PP1 - Chief Executive Officer (CEO) NO
3 PP1 - Chief Executive Officer (CEO) Other
4 PP2 - Chief Information Officer (CIO) YES
5 PP2 - Chief Information Officer (CIO) NO
6 PP2 - Chief Information Officer (CIO) Other
7 PP3 - Medical Affair Director YES
8 PP3 - Medical Affair Director NO
9 PP3 - Medical Affair Director Other
10 PP4 - Quality Director YES
11 PP4 - Quality Director NO
12 PP4 - Quality Director Other
13 PP5 - Chief Strategy Executive (CSO) YES
14 PP5 - Chief Strategy Executive (CSO) NO
15 PP5 - Chief Strategy Executive (CSO) Other
16 PP6 - Project Manager YES
17 PP6 - Project Manager NO
18 PP6 - Project Manager Other
19 PP7 - Project Coordinator YES
20 PP7 - Project Coordinator NO
21 PP7 - Project Coordinator Other
22 PP8 - Network Specialist YES
23 PP8 - Network Specialist NO
24 PP8 - Network Specialist Other
25 PP9 - Integration Specialist YES
26 PP9 - Integration Specialist NO
27 PP9 - Integration Specialist Other
28 PP10 - Security Specialist YES
29 PP10 - Security Specialist NO
30 PP10 - Security Specialist Other
31 PP11- HIM specialist YES
32 PP11- HIM specialist NO
33 PP11- HIM specialist Other
34 PP12- Coding Specialist YES
35 PP12- Coding Specialist NO
36 PP12- Coding Specialist Other
37 PR13 - Patient Rights Officer YES
38 PR13 - Patient Rights Officer NO
39 PR13 - Patient Rights Officer Other
40 PP14 - Performance Management Specialist YES
41 PP14 - Performance Management Specialist NO
42 PP14 - Performance Management Specialist Other
43 PP15 - Accreditation Specialist YES
44 PP15 - Accreditation Specialist NO
45 PP15 - Accreditation Specialist Other
46 PP16 - Communication Lead YES
47 PP16 - Communication Lead NO
48 PP16 - Communication Lead Other
49 PP17 - Public Relations Specialists YES
50 PP17 - Public Relations Specialists NO
51 PP17 - Public Relations Specialists Other
52 PP18 - Trainer YES
53 PP18 - Trainer NO
54 PP18 - Trainer Other
55 PP19 - Health Informatics YES
56 PP19 - Health Informatics NO
57 PP19 - Health Informatics Other
58 PP20 - Lab Health Informatics YES
59 PP20 - Lab Health Informatics NO
60 PP20 - Lab Health Informatics Other
61 PP21 - Radiology Health Informatics YES
62 PP21 - Radiology Health Informatics NO
63 PP21 - Radiology Health Informatics Other
64 PP22 - Pharmacy Health Informatics YES
65 PP22 - Pharmacy Health Informatics NO
66 PP22 - Pharmacy Health Informatics Other
67 PP23 -Super Users YES
68 PP23 -Super Users NO
69 PP23 -Super Users Other
70 PP24 - Change Agents YES
71 PP24 - Change Agents NO
72 PP24 - Change Agents Other
Facility
YES
No
Other
Facility
H6. Sharaf Hospital
Aja PHC
H9. Al-Sulaimi
H1. Al-Shamli General Hospital H2. Baqaa General Hospital H3. Hail General Hospital H4. Mawaqaq General Hospital
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 0
0 0 1 1
0 0 0 0
1 1 1 1
0 0 0 0
0 0 0 0
0 0 0 0
1 1 1 1
0 0 0 0
1 1 1 1
0 0 0 0
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 0 0
1 1 0 1
0 0 1 0
0 0 0 0
1 1 0 1
0 0 1 0
0 0 0 0
1 1 0 1
0 0 1 0
0 0 1 0
1 1 0 1
0 0 0 0
1 1 0 1
0 0 0 0
0 0 1 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
1 1 0 1
0 0 1 0
0 0 0 0
1 1 1 1
0 0 0 0
0 0 0 0
1 1 1 0
0 0 0 1
0 0 0 0
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 1 0
0 0 0 0
1 1 1 1
0 0 0 0
1 1 1 1
0 0 0 0
0 0 0 0
H1. Al-Shamli General Hospital H2. Baqaa General Hospital H3. Hail General Hospital H4. Mawaqaq General Hospital
54% 54% 46% 46%
46% 46% 17% 54%
0% 0% 38% 0%
100% 100% 100% 100%
YES Availability of Key People

54%
54%
46%
29%
42%
42%
42%
50%
46%
46%
42%
25%
29%
42% 58%
H5. Samira General Hospital H6. Sharaf Hospital Aja PHC H7. AlGhazala General Hospital
1 1 1 1
0 0 0 0
0 0 0 0
1 0 0 1
0 1 1 0
0 0 0 0
0 0 1 1
1 1 0 0
0 0 0 0
0 0 0 0
1 1 1 1
0 0 0 0
0 0 0 0
1 1 1 1
0 0 0 0
1 1 0 0
0 0 1 1
0 0 0 0
0 1 0 0
1 0 1 1
0 0 0 0
0 1 1 0
1 0 0 1
0 0 0 0
0 0 0 0
1 1 1 1
0 0 0 0
0 1 1 0
1 0 0 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
0 0 0 0
1 1 1 1
0 0 0 0
1 1 0 1
0 0 1 0
0 0 0 0
0 0 0 0
1 1 1 1
0 0 0 0
0 0 1 0
1 1 0 1
0 0 0 0
1 1 1 0
0 0 0 1
0 0 0 0
1 0 0 0
0 1 1 1
0 0 0 0
1 0 1 0
0 1 0 1
0 0 0 0
0 0 0 1
1 1 1 0
0 0 0 0
0 1 1 0
0 0 0 1
1 0 0 0
0 1 1 0
0 0 0 1
1 0 0 0
0 1 1 0
0 0 0 1
1 0 0 0
0 0 1 1
1 1 0 0
0 0 0 0
0 0 0 1
1 1 1 0
0 0 0 0
H5. Samira General Hospital H6. Sharaf Hospital Aja PHC H7. AlGhazala General Hospital
29% 42% 50% 29%
58% 58% 50% 71%
13% 0% 0% 0%
100% 100% 100% 100%
Availability of Key People

100%
90%
80%
70%
60% 54% 54%
50%
50% 46% 46% 46%
42%
40% 29%
40% 29%
30%
20%
10%
0%
H1. Al- H2. Baqaa H3. Hail H4. H5. Samira H6. Sharaf Aja PHC
Shamli General General Mawaqaq General Hospital AlGhazala
General Hospital Hospital General Hospital General
Hospital Hospital Hospital
H8. Alhayet General Hospital H9. Al-Sulaimi H10. Al Shanan General Hospital
0 0 0
1 1 1
0 0 0
1 1 1
0 0 0
0 0 0
0 0 0
1 1 1
0 0 0
0 0 1
1 1 0
0 0 0
0 0 0
1 1 1
0 0 0
1 1 1
0 0 0
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
1 1 1
0 0 0
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
1 1 1
0 0 0
0 0 0
1 1 1
0 0 0
0 0 0
1 1 0
0 0 1
0 0 0
1 1 0
0 0 1
0 0 0
1 1 0
0 0 1
0 0 0
1 1 0
0 0 1
0 0 0
1 1 0
0 0 1
0 0 0
0 1 0
1 0 1
0 0 0
H8. Alhayet General Hospital H9. Al-Sulaimi H10. Al Shanan General Hospital Score
42% 46% 25% 42%
58% 54% 75% 53%
0% 0% 0% 5%
100% 100% 100% 100%
46%
42%
29%
29%
25%
H7. H8. Alhayet H9. Al- H10. Al

AlGhazala General Sulaimi Shanan
General Hospital General
Hospital Hospital

Survey Analysis - Hail Cluster - Before

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Survey Analysis - Hail Cluster - Before

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Answered By

1 30/12/2021 Abdullah Alnawmasi Head of E-Health Department 566857366

30/12/2022 Suliman Saleh Head of E-Health Department 559008441

30/12/2023 Dalal Alshammari E-health 505787927

4 30/12/2028 Mosaad Bader Alharbi Mosaad Bader Alharbi 0501177220

30/12/2029 Asim Zaal Alshammari E-Health Specialist 0500810991

30/12/2030 Amal AlHakem IT 570756615

7 30/12/2031 Eman Ahmad Elbanna PHC Supervisor 0503213619

30/12/2032 Sohag Mohammed Alshammari Hospital Director 557702052

30/12/2042 Najem Alrashedi Head of department 0508666722

10 30/12/2043 Fayez Hilal Ali Head of E-Health Department 0537042410

30/12/2044 Mohammad Mshaan Alshammari Head of E-Health Department 0555166754

HIS Vendor Name

Arcus Air – IQVIA for the Hospital

Arcus Air – IQVIA for the Hospital

Arcus Air – IQVIA for the Hospital

Arcus Air – IQVIA for the Hospital

Arcus Air – IQVIA for the Hospital

Arcus Air – IQVIA for the Hospital

Number of Referrals (total of

sent and received)Year2021

Number of Inpatient Beds

Number of Inpatient Beds

YES Hail Health Cluster 11 650 697 50 50

YES Hail Health Cluster 11 Not Available 3296 50 50

YES Hail Health Cluster 11 3529 3163 245 245

YES Hail Health Cluster 11 1800 2880 50 50

YES Hail Health Cluster 11 613 597 50 50

YES Hail Health Cluster 11 6878 16096 14 14

YES Hail Health Cluster 11 19456 24876 0 0

YES Hail Health Cluster 11 348 525 50 50

YES Hail Health Cluster 11 Not Available 1118 50 50

YES Hail Health Cluster 11 989 866 50 50

YES Hail Health Cluster 11 755 2293 50 50

Emergency visits Years 2021

Outpatient visits years 2020

Outpatient visits years 2021

Annual Number of Lab Test

Admissions years 2021

2475 2338 37309 52081 7448 20160 52374

6903 5534 91983 84521 14177 27863 774288

316 193 22260 24222 3127 4558 63301

1151 1225 21476 19787 17245 25679 51487

53361 88766 98787 171685 105 867 22531

0 0 0 0 50432 65345 90345

172 365 4947 20340 2067 8312 18822

2733 2584 71224 73621 12865 16547 129626

301 121 22250 35120 3521 4323 44324

173 503 7631 31314 2270 5034 12199

Medication Orders Received

Annual Number of Imaging

Annual Number of Imaging

73313 20029 26489 549214 6723449 H6. Sharaf Hospital Hail

154876 1864 3214 40765 53813 Aja PHC Hail

45225 5235 6431 28532 30610 H9. Al-Sulaimi Al-Sulaimi

Primary Health Care Center

PF-PR2 - Is there a monthly

PF-PR2 - If yes, mention two

PF-PR3 - If yes, please

PF-PR4 -If yes, kindly select

PF-PR6 Is there a frequent

conducted in the facility?