Aaron contacts DoorDash support to have his account zone modified. The agent, Ashish, is able to locate Aaron's account using his email and updates the zone to Aaron's desired location of "NC: The Triangle". Aaron thanks Ashish and asks why some agents have difficulty making simple changes while others like Ashish resolve issues easily. Ashish acknowledges the inconsistent experiences and promises to provide feedback to management to prevent future problems.
Aaron contacts DoorDash support to have his account zone modified. The agent, Ashish, is able to locate Aaron's account using his email and updates the zone to Aaron's desired location of "NC: The Triangle". Aaron thanks Ashish and asks why some agents have difficulty making simple changes while others like Ashish resolve issues easily. Ashish acknowledges the inconsistent experiences and promises to provide feedback to management to prevent future problems.
Aaron contacts DoorDash support to have his account zone modified. The agent, Ashish, is able to locate Aaron's account using his email and updates the zone to Aaron's desired location of "NC: The Triangle". Aaron thanks Ashish and asks why some agents have difficulty making simple changes while others like Ashish resolve issues easily. Ashish acknowledges the inconsistent experiences and promises to provide feedback to management to prevent future problems.
Aaron contacts DoorDash support to have his account zone modified. The agent, Ashish, is able to locate Aaron's account using his email and updates the zone to Aaron's desired location of "NC: The Triangle". Aaron thanks Ashish and asks why some agents have difficulty making simple changes while others like Ashish resolve issues easily. Ashish acknowledges the inconsistent experiences and promises to provide feedback to management to prevent future problems.
Ashish K (6/1/2022, 9:30:07 PM): Hi! My name is Ashish.
Give me a few seconds to
pull up your account info Ashish K (6/1/2022, 9:30:20 PM): Greetings from DoorDash! I hope you and your family are safe, sound and healthy. I am so sorry that you have to wait so much in the queue, Now I will try my best to fix the issue for you. Ashish K (6/1/2022, 9:30:31 PM): Hello, Aaron. How can I help you today? Aaron (6/1/2022, 9:31:21 PM): Hello, Ashish. Before I state my request, I kindly ask that no copy and pasted emails be sent to me; I simply need the zone in my account details to be modified and saved to 'NC: The Triangle'. Ashish K (6/1/2022, 9:31:22 PM): Are we still connected? Ashish K (6/1/2022, 9:31:53 PM): I am really sorry for the inconvenience caused to you. Ashish K (6/1/2022, 9:32:42 PM): I completely understand your concern that you want to update your starting point. I will help you on this and make your day with lots of happiness. Aaron (6/1/2022, 9:32:52 PM): Thank you, I hope so. Ashish K (6/1/2022, 9:33:20 PM): Please help me with your registered email address. Aaron (6/1/2022, 9:33:35 PM): aaron203aaron@yahoo.com Aaron (6/1/2022, 9:33:48 PM): Phone number: 919-280-7406 Ashish K (6/1/2022, 9:34:35 PM): By the way, thank you for sharing your phone number, I only need your email address. Ashish K (6/1/2022, 9:34:45 PM): Please allow me a moment to update your location. Aaron (6/1/2022, 9:34:54 PM): No problem. And I appreciate it. Ashish K (6/1/2022, 9:35:35 PM): Thank you so much Aaron for giving me your valuable time. Ashish K (6/1/2022, 9:35:50 PM): I would like to inform you that I have updated your location as you want. Aaron (6/1/2022, 9:36:03 PM): Please allow me a moment to refresh the app. Ashish K (6/1/2022, 9:36:19 PM): Sure, take your time please. Aaron (6/1/2022, 9:37:00 PM): It has updated. Thank you immensely, Ashish. I have a final question. Ashish K (6/1/2022, 9:37:22 PM): Sure, please go ahead. I am here to help you. Aaron (6/1/2022, 9:38:28 PM): Why is it that regarding issues like editing account details, most agents make things hard and say they can't help me but then there are rare times like this where the agent resolves my issue with no problem like you just did? Aaron (6/1/2022, 9:38:43 PM): Hopefully I worded that to where you can understand. Ashish K (6/1/2022, 9:39:45 PM): I completely understand you Aaron, I'm really sorry for this type of experience you are getting from our support team. Ashish K (6/1/2022, 9:40:34 PM): I will definitely highlight this to our higher management so that you will not have this type of bad experience in the future. You're a valuable dasher to us. Aaron (6/1/2022, 9:41:05 PM): Thank you. I appreciate you helping me, Ashish. I hope you have a blessed day/night. Ashish K (6/1/2022, 9:42:23 PM): Thank you so much Aaron, for your understanding. Also, I would like to inform you that you are doing a great job. I will highlight your profile with our rewards and offer team so that they can provide you with the best possible offer in your future delivery. Aaron (6/1/2022, 9:42:56 PM): Wow, thank you so much!!!! 😊 Bye bye for now.