1. Which of the following statements is not correct?

a. Digitisation may make corporate processes more precise in addition to making them quicker.

b. Digitising research and development processes has reduced human error and enhanced the
possibility of achieving regulatory standards, in addition to reducing time to market.

c. Life science companies have been better prepared for future automation by digitising drug
development processes.

d. Organisations can also depend on manual processes to remain competitive.

2. Which can take a more meaningful action with better and more regular inputs of business-critical
data?

a. Human resource

b. Leadership

c. Motivation

d. None of these

3. Which of the following are essential in business?

a. Academia

b. Innovation

c. Social life

d. All of these

4. Which of the following statements is not correct about collaboration?

a. Collaboration occurs when people work together to complete a task or project.

b. People can share ideas and communicate views when they collaborate.

c. Networking and collaboration occur only when financial assistance is required.

d. None of these

5. Which of the following are the tips for implementing a successful customer focus approach?

a. Promote collaboration

b. Give your consumers a sense of being heard

c. Go where your consumers are and meet them there

d. All of these
6. _____________ integrates the organisation with customer-centric ideals to demonstrate that
customer experience matters across the board.

a. Zappos

b. Seasons of the Year

c. Postmates

d. Birchbox

7. ______ use service recovery to identify customer complaints and subsequently improve the
customer experience in order to heal the relationship.

a. Zappos

b. Seasons of the Year

c. Postmates

d. Birchbox

8. In both public and private sectors, the word R&D is often associated with:

a. Innovation

b. Motivation

c. Change

d. None of these

9. Which of the following statements is not correct about R&D?

a. R&D is distinct from the majority of a company's operating activity.

b. R&D is carried out with the hope of instant profit.

c. R&D may result in patents, copyrights, and trademarks.

d. Companies that build up and staff whole R&D departments invest a significant amount of money in
the process.

10. Innovation is similar to, but not identical to:

a. Invention

b. Identification

c. Investigation

d. Interrogation