NIKITA CHOUDHARY, CERTIFIED SALESFORCE – SENIOR ANALYST

Salesforce Sales Cloud | Service Cloud | Force.com

+91- 7011951591 | Nikitachou1110@gmail.com
PROFESSIONAL SUMMARY
Certified Salesforce Analyst with 5.5+ years of full end-to-end Salesforce lifecycle implementation and understanding
Business Requirements and Business Processes while working closely with business stakeholders in Agile framework.
KEY SKILLS
• Salesforce.com Service Cloud • Salesforce.com Sales Cloud • Visualforce, Triggers, Data Loader
• Apex, VisualForce ,SOQL, SOSL

PROFESSIONAL EXPERIENCE 5.5 YEARS

AXA XL, GURGAON, INDIA
Senior Analyst DEC 2016 – TILL DATE
• Implemented Salesforce.com Sales Cloud and Service Cloud
• Used SOSL and SOQL queries during the data migration and custom development
• Worked with programming resources to ensure development work is completed to specification
• Worked on Scrum Methodology for Salesforce custom app implementation
• Implemented Master-Detail, Look-up, Many-to-many, and automated business process using Workflow rules, Approval
Process; Implemented security and sharing rules at object, field, and record level
• Worked on Salesforce Lightning, building Lightning Component
• Expertise in controlling the data access across the Application using Field-level security and Organization-wide Defaults,
creating Profiles, Queues, setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements
• Led Brainstorming sessions, Requirement workshop, Interviews with stakeholders; Conducted surveys & document reviews
• Created various profiles and configured permissions for the business users according to the organizational hierarchy
• Acted global consultant for the application; collaborated with various stakeholders globally to maintain performance
• Experienced in end-to-end implementation of Salesforce.com, Force.com Apex Classes, and Apex triggers, Designing Visual
force Pages, Components and Controllers considering the Governor Limits

Project #2:
Description DEC 2019 – TILL DATE

AXA XL is a global professional services firm. CRM Unification is an implementation of Service cloud. CRM Unification is a
migration of functionalities of Retiree business, Active business, Small Market business and voluntary benefits from
workbench to salesforce. The application searches across multiple legacy systems to retrieve all associated relationships
(policies, claims, etc.) based on information provided by the caller. CRM Unification provides an agent the information needed
to quickly answer questions and make any required changes.

Project #1:
Description DEC 2016 – NOV 2019

In house project helps business to maintain their power product, so that their products can last for a longer duration and
helps them to maintain their product value. We implemented sales and service cloud and is on salesforce lightning.
EDUCATION
MASTERS FROM AMITY UNIVERSITY, NOIDA
SEPT 2014 – AUG. 2016

BACHELORS FROM DELHI UNIVERSITY

JULY 2011 – JUNE 2014

CERTIFICATION
•SALESFORCE CERTIFIED ADMINISTRATOR • SF CERTIFIED APP BUILDER