Name: JOJIE A.

DADOR Course & Year: BSBA 3rd Year

Subject: CBMEC – Operations Management Semi-Finals Examination
1. Recognize the different phases in total quality management implementation.
- Jablonski offers a five-phase instruction for implementing total quality management namely
preparation, planning, assessment, implementation and diversification. Each phase is
intended to be implemented as component of a long-term goal of continually increasing
quality and productivity.

2. Identify some of the methods in generating ideas for the planning phase.
- 1. The ‘5 whys – asking ‘Why?’ at least five times to unearth the core cause of a problem.
- 2. Benchmarking is a technique that measures a company’s performance against the best in
industry. This technique can help in determining how the best companies achieve high
performance and quality levels.
- 3. Brainstorming is a technique in which a group of people share ideas and thoughts in a
relaxed atmosphere on various problems in order to stimulate unrestrained collective
thinking.
3. Name the barriers in total quality management implementation.
Lack of management commitment
Inability to change organizational culture
Lack of continuous training and education
Incompatible organizational structure and isolated individuals and departments
Ineffective measurement techniques and lack of access to data and results
Paying inadequate attention to internal and external customer
Inadequate use of empowerment and teamwork
Failure to continually improve

4. Identify quality tools for planning.

Different tools are used for different problem-solving opportunities and many of the tools can
be used in different ways.
Cause and Effect/Fishbone Diagram
PARETO CHART
CHECKSHEETS
HISTOGRAMS
CONTROL CHARTS
SCATTER DIAGRAMS
FLOW CHART

5. Illustrate application of each quality tools.

Cause and Effect/Fishbone Diagram- In order to use cause and effect diagram as a tool, there is
a need to first identify the problem one is trying to solve and simply write it in the box (head of
the fish) to the right. Next, he will list the major causes of the problem on the spine of the fish.
Causes are then identified during brainstorming with a group familiar with the problem.
PARETO CHART – organizers and displays information in order to demonstrate the relative
importance of various problem or causes of problem. It is a vertical bar chart with items
organized in order from the highest to the lowest, relative to a measurable effect such as
frequency, cost and time.
CHECKSHEETS – they are use to capture data in a manual, reliable, formalized way so that
decisions can be made based on facts. As the data is collected, it becomes a graphical
representation of itself.
HISTOGRAMS – shows patterns that fall within typical process conditions. Changes in a process
should trigger new collection of data.
CONTROL CHARTS - the charts are made by plotting in sequence the measured values of
samples taken from a process. For example, the mean length of a sample of rods from a
production line, the number of defects in a sample of a product, the miles per gallon of
automobiles tested sequentially in a model year, and so on.
SCATTER DIAGRAMS – is a graphical representation of how one variable changes with respect
to another. The variables are plotted on axes at right angle to each other and the scatter in the
points gives a measure of confidence in any correlation shown.
FLOW CHART – sometimes called a process map, can be used to help the company model its
process and understand and communicate all activities in the process the relationships
between inputs and outputs in the process, and key decision points.

CASE 7 – How will I implement total quality management

Questions
1. What could be the problem/s that would initiate the implementation of TQM? Discuss
them.
There are a number of problems that would lead to the implementation of Total Quality
Management in an organization. Some of these problems include low customer
satisfaction, lack of motivation among employees, decreasing organizational efficiency
among others

Another problem that would warrant implementation of total quality management would
waning employee motivation. Quality manage presents huge improvements to
organizational culture. Quality management ensures that an organization establishes clear
priorities and goals. It also requires that these goals are not only communicated
throughout the organization but are also aligned with the organization's operations. This
clarity of purpose motivates employees because they know what to do and what to
expect all the time.
 2. How will ideas be generated in the planning stage to set the stage for TQM
implementation?
- An organization experience inefficiency can also consider establishing total quality
management. Organizations have goals and when they are not meeting their goals,
then they can be said to be inefficient. Quality management ensures that realistic
goals are established for different sectors of the organization and that those goals are
measured and reviewed from time to time. This continuous monitoring leads to
increased efficiency.

3. If you are one of my sons, how will you convince me to implement TQM?

- The business in the case presented would need to establish total quality manage to
ensure consistency of operations and management after the exit of the father.
Because the business is tied to his presence, his exit can lead to disruption and decline
in employee motivation. It is important for the business to establish total quality
management to detach the performance and morale of the employee from the
business owner.

CASE 8 – Honda Cars Philippines, Inc.

Questions
1. What are the quality tools being used by Honda? Discuss.
Cause-and-Effect diagram. X-bar chart
Pareto Analysis. Matrix Diagram
Check Sheet. Relations Diagram
Scatter diagram. Affinity Diagram
Histogram. Arrow Diagram
Stratification.
2. Do you think these tools helped Honda in making quality products? Defend you answer
Yes, it is helped a lot because of these tools the automotive industry is characterized by
intense competition, a sharp focus on cost, and regulatory oversight. The ongoing trend is
towards global sourcing and distributed manufacturing/assembly operations.