This document discusses the relationship between the ITIL and ISO 20000 frameworks for IT service management. It provides an overview of how ISO 20000 views the key service management processes and then outlines the main processes and functions defined in ITIL v3. The document also briefly mentions ITIL's qualification scheme.
This document discusses the relationship between the ITIL and ISO 20000 frameworks for IT service management. It provides an overview of how ISO 20000 views the key service management processes and then outlines the main processes and functions defined in ITIL v3. The document also briefly mentions ITIL's qualification scheme.
This document discusses the relationship between the ITIL and ISO 20000 frameworks for IT service management. It provides an overview of how ISO 20000 views the key service management processes and then outlines the main processes and functions defined in ITIL v3. The document also briefly mentions ITIL's qualification scheme.