Ibm 4610-2CR and 2NR Service Manual

Toshiba Global Commerce Solutions
SureMark 4610 Printers
Hardware Service Guide

Models 2CR and 2NR
TC62-0003-00
1
Note:
Before using this information and the product it supports, be sure to read Safety Information–Read This First, Warranty
Information, Uninterruptible Power Supply Information, and the information under Notices.
April 2016
This edition applies to Toshiba SureMark 4610 Printer Model 2CR and 2NR and to all subsequent releases and modifications
until otherwise indicated in new editions.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to use or
distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016
Contents
Figures.......................................................5 Removing the paper stage, rollers, and lift spring.............54
Removing the thermal cutter assembly............................... 55
Tables.........................................................7 Removing the thermal paper feed motor and gear............56
Removing the paper-out sensor assembly.......................... 58
Removing the low-paper sensor cards................................ 59
Safety.........................................................9 Removing the grounding strap.............................................59
Removing the flipper springs and rollers............................61
Removing the main frame assembly....................................61
About this guide..................................... 11
Who should read this guide.................................................. 11
Where to find more information...........................................11 Chapter 3. Adjusting and
Notice statements....................................................................11
maintaining the 4610.............................. 63
Adjusting the printhead gap................................................. 63
Replenishing consumable supplies...................................... 65
Chapter 1. Introducing the 4610 Loading and replacing the paper roll............................65
Models 2CR and 2NR............................. 13 Loading large paper rolls................................................ 69
Features and specifications....................................................13 Replacing the ribbon........................................................ 69
Communication and power...................................................15 Inserting checks (Model 2CR only)...................................... 72
Network interface adapter prerequisites...................... 18 Inserting documents from the side................................ 73
Operating system requirements........................................... 19 Retrieving printer statistics....................................................74
Hardware requirements.........................................................20 Cleaning recommendations...................................................76
Identifying the controls and indicators................................20 Cleaning the MICR read head (Model 2CR only)....... 76
Understanding the Light-Path LEDs............................. 22 Cleaning the thermal printhead..................................... 77
Calling for service................................................................... 23 Clearing jams in the check flipper area................................78
Low paper sensing and calibration...................................... 80
Chapter 2. Removing and replacing

FRUs ....................................................... 25 Chapter 4. Running tests and
Before you begin......................................................................25 diagnostics tools.................................... 83
Handling static-sensitive devices......................................... 25 Toshiba Diagnostics for POS Systems and Peripherals..... 83
Identifying the FRUs ............................................................. 25 Toshiba Diagnostics for the Ethernet printer............... 83
Identifying the cable connections.................................. 27 Toshiba Diagnostics for the RS-232 Printer.................. 86
Removing the logic card........................................................ 28 Toshiba Diagnostics for the USB or RS-485 Printer..... 86
Removing the interface card..................................................29 Network printer diagnostics via printer's web pages........87
Removing the thermal printhead assembly........................ 30 4610 offline tools......................................................................88
Removing the covers.............................................................. 31 Summary of offline test menus ......................................89
Removing the paper door............................................... 31 Changing the interface card or logic card ....................93
Removing the ribbon door.............................................. 32 Configuring a printer when both cards are
Removing the main cover............................................... 33 replaced..............................................................................94
Removing the flipper door (document insert cover)...34 Using individual offline tests..........................................94
Removing the skirt cover ............................................... 34 Initiating the Test/Status Receipt.......................................... 95
Removing the distribution card............................................ 35 Troubleshooting ..................................................................... 96
Removing the flipper cartridge.............................................36
Removing the thermal printhead cable............................... 37
Removing the impact printhead and carriage assembly...38 Appendix A. Parts listing..................... 101
Removing the impact printer transport...............................40 How to use the FRU catalog................................................ 101
Removing the transport motor..............................................42 Assembly 1: Models 2CR and 2NR printers......................102
Removing the upper throat assembly..................................44
Removing the impact platen assembly................................ 46
Removing the thermal latch assembly.................................50 Appendix B. Product specifications... 107
Removing the ribbon drive assembly.................................. 51 Physical dimensions............................................................. 107
Removing the document paper-feed motor and gears......52 Temperature and humidity limits...................................... 107
Removing the tear bar assembly...........................................53 Connector pin assignments................................................. 108
© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 3

Power supply.................................................................. 108
USB................................................................................... 108
Powered USB...................................................................108
RS-232...............................................................................109
RS-485...............................................................................109
Cash drawer.................................................................... 110
Printing width, speed, and acoustics................................. 110
Print measurements....................................................... 110
Printer acoustics..............................................................113
Bar codes................................................................................ 114
Resident code pages..............................................................114
Notices...................................................117
Telecommunication regulatory statement.........................118
Electronic emission notices..................................................118
Federal Communications Commission (FCC)
statement..........................................................................118
FCC Radiation Exposure Statement............................ 118
Industry Canada Class A Emission Compliance
statement..........................................................................118
Avis de conformité à la réglementation
d'Industrie Canada.........................................................119
Industry Canada Radiation Exposure Statement...... 119
European Union Electromagnetic Compatibility
(EMC) Directive Conformance Statement.................. 119
Germany Class A statement......................................... 119
Australia and New Zealand Class A statement.........120
Aviso para los usuarios de México.............................. 120
People's Republic of China Class A electronic
emission statement.........................................................121
Russian Electromagnetic Interference (EMI) Class
A statement..................................................................... 121
Japanese Electrical Appliance and Material
Safety Law statement.....................................................121
Japanese power line harmonics compliance
statement..........................................................................121
Japan Voluntary Control Council for Interference
Class A statement........................................................... 121
Japan Electronics and Information Technology
Industries Association (JEITA) statement...................121
Korean communications statement............................. 122
Taiwanese Class A compliance statement.................. 122
Taiwan contact information.......................................... 122
Cable ferrite requirement.....................................................122
Electrostatic discharge (ESD).............................................. 123
Product recycling and disposal...........................................123
Battery safety......................................................................... 124
Battery return program........................................................ 124
For Taiwan:...................................................................... 124
For the European Union:............................................... 125
For California:................................................................. 125
Flat panel displays................................................................ 125
Monitors and workstations..................................................126
Trademarks............................................................................ 126
4 Hardware Service Guide for Models 2CR and 2NR

Figures
1. SureMark 4610 printer........................................................13 42. Removing the e-clip ......................................................... 53
2. USB interface card...............................................................15 43. Removing the tear bar assembly.....................................54
3. RS-485 interface card.......................................................... 16 44. Identifying the lift spring.................................................54
4. RS-232 interface card.......................................................... 16 45. Removing the rollers........................................................ 55
5. Ethernet interface card....................................................... 17 46. Locating the shoulder stop.............................................. 56
6. WiFi interface card.............................................................. 18 47. Removing the thermal paper feed motor...................... 57
7. Indicators and controls.......................................................21 48. View with paper-out sensor assembly open................. 58
8. Illustration of the diagnostic LEDs...................................23 49. Removing the paper-out sensor assembly.................... 58
9. Location of serial number.................................................. 23 50. Removing the low-paper sensor..................................... 59
10. Parts review....................................................................... 26 51. Removing the grounding strap from beneath the
frame......................................................................................... 60
11. 4610 Model 2CR and 2NR connectors............................27
52. Removing the back rollers............................................... 61
12. Opening the paper door and ribbon door..................... 28
53. Adjusting the printhead gap........................................... 63
13. Removing the logic card.................................................. 29
54. Inserting the printhead gap gauge................................. 64
14. Removing the interface card............................................30
55. Loosening the right-side screw....................................... 65
15. Removing the thermal printhead assembly.................. 30
56. Opening the paper door...................................................66
16. Opening the paper door...................................................31
57. Paper roll placement.........................................................67
17. Removing the paper door................................................ 32
58. Opening the ribbon cover................................................ 70
18. Removing the ribbon door...............................................32
59. Ribbon cartridge loading................................................. 71
19. Removing the main cover................................................ 33
60. Ribbon path around the printhead.................................71
20. Unlatching the throat to remove the main cover......... 33
61. Inserting checks.................................................................73
21. Removing the flipper door.............................................. 34
62. Inserting documents from the side.................................73
22. Removing the skirt cover................................................. 35
63. Receipt showing usage statistics.....................................75
23. Removing the distribution card...................................... 36
64. Cleaning the MICR read head.........................................77
24. Removing the flipper cartridge ......................................37
65. Cleaning the thermal printhead......................................78
25. Removing the thermal printhead cable......................... 38
66. Removing the flipper door (lower document
26. Removing the printhead assembly.................................39 insert cover) .............................................................................79
27. Removing the right transport shaft adjuster screw..... 40 67. Lifting up on the thumb tab............................................ 79
28. Impact printer transport.................................................. 41 68. Removing the check flipper cartridge ...........................80
29. Left transport shaft adjuster............................................ 42 69. Paper feed and document feed buttons......................... 88
30. Removing the transport motor........................................43 70. Pressing the power button............................................... 88
31. Lifting the frame to access the transport motor............44 71. Example of the offline selection main menu................. 89
32. Locating the wear plate and the throat release 72. Paper feed and document feed buttons......................... 96
button........................................................................................45
73. SureMark 4610 Model 2CR and 2NR dimensions......107
33. Removing the upper throat assembly............................45
74. Printable area of an inserted document (portrait)......111
34. Locating the flipper actuator........................................... 46
75. Printable area of an inserted document (landscape). 112
35. Impact platen and printhead with adjoining parts......46
76. Required specification for an inserted document...... 113
36. Locating the platen bracket, platen spring and
platen screw............................................................................. 48
37. Removing the e-clip.......................................................... 48
38. Removing the impact platen .......................................... 49
39. Removing the thermal latch assembly...........................50
40. Unhooking the spring latch............................................. 51
41. Removing the ribbon drive assembly............................ 52

Tables
1. Printer specifications.......................................................... 14
2. Communication interface, rate and power source......... 15
3. OS printer interface options.............................................. 19
4. Paper supply LED Indicator..............................................21
5. Printer ready LED indicator ............................................. 21
6. Document presence LED indicator.................................. 22
7. Ethernet LED indicator...................................................... 22
8. WiFi LED indicator............................................................. 22
9. Light-path LED conditions................................................ 23
10. Distribution card connectors........................................... 27
11. Specifications of supported single and multi-part
forms......................................................................................... 68
12. Supported flipping specifications...................................69
13. MCT load command settings for low-paper and
critically low-paper amounts................................................ 80
14. Diagnostics tools............................................................... 83
15. Summary of the offline test menu items for
Models 2xR - Main Menu.......................................................89
Models 2xR - Level 2 Menu................................................... 90
Models 2xR - Level 3 Menu................................................... 91
18. Troubleshooting ............................................................... 97
19. Summary of dimensions................................................ 107
20. Power supply pin designations.....................................108
21. USB pin designations......................................................108
22. Powered USB pin designations..................................... 108
23. RS-232 pin designations................................................. 109
24. RS-485 pin designations................................................. 109
25. Cash drawer connector pin designations.................... 110
26. Station characteristics..................................................... 110
27. Sound characteristics...................................................... 113

Safety
Before installing this product, read the Safety Information- Read This First.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la informacion de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

About this guide
This guide provides information on field-replaceable units (FRUs), problem determination, and
product specifications to help you service the Toshiba® SureMark™ 4610 Model 2CR and 2NR
printers.
Who should read this guide

This manual is intended for use by trained service representatives.
Where to find more information

Current versions of Toshiba publications are available on the Toshiba Global Commerce
Solutions website at www.toshibacommerce.com/support/publications.
Note: The publications listed under the General tab are available to the public. Access to the
product libraries included under the other product category tabs requires valid user credentials.
For instructions on accessing these publicatons, click Learn More on the product webpage.
The following publications provide additional information about the SureMark 4610 Model 1NR
printer:
• SureMark 4610 Printers: User's Guide Model 1NR, TC62-0004
• SureMark 4610 Printers: Programming Guide for Models 1xR and 2xR, TC62-0005
Notice statements
Notices in this guide are defined as follows:
Notes
These notices provide important tips, guidance, or advice.
Important
These notices provide information or advice that might help you avoid inconvenient or
problem situations.
Attention
These notices indicate potential damage to programs, devices, or data. An attention notice
is placed just before the instruction or situation in which damage could occur.
CAUTION
These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step
or situation.
DANGER
These statements indicate situations that can be potentially lethal or extremely hazardous
to you. A danger statement is placed just before the description of a potentially lethal or
extremely hazardous procedure step or situation.

Chapter 1. Introducing the 4610 Models 2CR and 2NR
Introducing the 4610 Models 2CR and 2NR
The Toshiba SureMark™ 4610 Models 2CR and 2NR are dual station, point-of sale (POS) printers.
The SureMark 4610 printer is available in two models:
• Model 2CR provides thermal station and impact station printing for your cash register
receipts, check processing, bar codes, and documents.
• Model 2NR provides thermal station and impact station printing for your cash register
receipts, bar codes, and documents.
With a print speed of 80 lines per second (LPS) and a 4-inch paper roll diameter, this high-speed
printer lets you quickly print long receipts, monitor paper status and gather printer usage
statistics.
Figure 1. SureMark 4610 printer
Features and specifications

The key features of the Model 2CR and 2NR include:
• Print speeds of 80 lines per second (LPS).
• One-hand paper loading with the touch of a button.
• System management sensors that alert you to:
• Close the cover on the printer.
• Replace the receipt paper.
• Clear a paper jam.
• Status of the printhead.
• Printer usage statistics.
• Efficient replacement of receipt paper and ribbon cartridge, including larger paper rolls to
accommodate printing more receipts.

• Three megabytes of memory to store messages, logos, codes pages, and electronic journal
data.
• Magnetic ink character recognition (MICR) enables electronic check conversion (Model 2CR
only).
• Downloadable DBCS and fonts for thermal (24x24 matrix) and impact (9x16 or 16x16 matrix)
printing.
Table 1 summarizes the specifications of the Models 2CR and 2NR printers.
Table 1. Printer specifications
Features 2CR 2NR

Cash receipt/document insert Thermal/Impact
Print speed 80 lps thermal, 4.7 lps narrow format, 4.1 lps wide format for
impact (8 lpi)
Usage data
User defined fonts - including
Yes
proportional fonts
Scalable fonts up to 8X
Journal station No
Single pass MICR, check No
franking, flipping, printing
MICR reading Yes
Check insert station Yes
Document insert station
Document insert print width 83.0 mm
Document insert form width 58 mm minimum
Document flipper form width 102 mm maximum N/A
80 mm minimum
Document flipper form length 223 mm maximum N/A

65 mm minimum
Multipart form
Yes
Barcode printing
Receipt paper loading Drop and load
Receipt paper cutter
Standard
Receipt tear bar
Receipt paper width 80 mm
Print fonts (CPI) 12, 15, 17, 20
Rotate print (line by line) Yes
DBCS thermal font - 24x24
Yes
matrix

Features 2CR 2NR
DBCS impact font - 9x16 or
Yes
16x16 matrix
Communication and power

An interface card is shipped with the SureMark 4610 printers to provide communication to the
system unit. Depending on your connectivity requirements, you will have one of the cards listed
in Table 2.
Table 2. Communication interface, rate and power source

Device Description Power
USB USB is 2.0 Compliant Full Speed System unit input voltage (+24 V);
HID; Bulk transfers at 12 Mbps separate power supply if standard
(Mega bits per second) USB connector is used
RS-485 Toshiba proprietary System unit input voltage +38 V or
+24 V (Japan only)
RS-232 9.6K - 115.2K (selectable using Separate power supply
offline or online configuration) Baud
rate
Ethernet 10/100 Ethernet port for connection Separate power supply
to an industry standard Ethernet
LAN
WiFi 801.11 a/b/g/n/ac Wireless LAN Separate power supply
Adapter
Figure 2 illustrates the different communications connections on the USB interface card.
A B C D
Figure 2. USB interface card
Device Description
A Cash drawer
B Power supply
C Powered USB drawer
D Standard USB
Chapter 1. Introducing the 4610 Models 2CR and 2NR 15

Figure 3 illustrates the communications connections on the RS-485 interface card.
E F
Figure 3. RS-485 interface card
Device Description
E Cash drawer
F RS-485
Figure 4 illustrates the communications connections on the RS-232 interface card.
G H I
Figure 4. RS-232 interface card
Device Description
G Cash drawer
H Power supply
I RS-232
Figure 5 illustrates the communications connections on the Ethernet interface card.

J L M
K
Figure 5. Ethernet interface card
Device Description
J Ethernet indicator lights
K Ethernet
L Power supply
M Cash drawer
Figure 6 illustrates the communications connections on the WiFi interface card. For information
on installing and configuring the WiFi adapter, refer to the Toshiba SureMark 4610 Printers User's
Guide for Models 2CR and 2NR, TC32-0004.

N Q O P
Figure 6. WiFi interface card
Device Description
N WiFi antenna
O Power supply
P Cash drawer
Q WiFi indicator light
Network interface adapter prerequisites

The network interface adapters (Ethernet and WiFi) have dependencies on the level of the
printer and printer firmware.
• The printer's manufacturing date must be later than June 10, 2013. The main logic card of
printers built prior to June 10, 2013 will not support these adapters.
• Firmware EC level 14 and higher is required for an Ethernet interface adapter.
• Firmware EC level 18 and higher is required for a WiFi interface adapter. Some older versions
of firmware will enable basic function, but that function will not match the function described
in this manual. These firmware levels will print a message, as part of a test receipt, that
indicates the firmware should be upgraded.
Note: The required firmware levels will not allow back-leveling to a version that does not fully
support the installed adapter.
If a network interface adapter is installed in a printer that has back level firmware or a main logic
card that does not support it, the printer indicates an error:
• The ready light will blink amber and the internal LED#2 will be lit, which indicates that the
printer firmware is back level. If the firmware is known to be at the minimum level identified,
then this condition indicates a failed adapter or other hardware problem,

• A message is printed in the receipt station stating that the main logic card does not support
network adapters, which indicates that the main logic card is back level and cannot be used
with the installed adapter.
Operating system requirements

You can download drivers from the Toshiba Global Commerce Solutions support website:
www.toshibacommerce.com/support.
The printer provides a compatibility mode to enable use of older drivers and applications with
only minor modifications. The default operating system is referred to as "Native Mode". "Native
Mode" provides functional enhancements and is supported by the most current applications and
drivers.
Table 3 includes a list of the printer interface options that are supported for each OS/Driver
combination.
Table 3. OS printer interface options
Driver/API
OS JavaPOS OPOS OPOS OPOS

Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0
4690 API or later or later or later or later Direct IO
4690 USB All
RS485
POSReady All All All USB RS232

2009 RS232 Ethernet
Ethernet WiFi
WiFi
Windows 7 All All All USB RS232

RS232 Ethernet
Ethernet WiFi
WiFi
POSReady 7 All All All USB RS232

RS232 Ethernet
Ethernet WiFi
WiFi
Windows All All All USB RS232

Embedded 8.1 RS232 Ethernet
Pro/Industry
Ethernet WiFi
(64-bits only)
WiFi
Windows 8.1 All All All USB RS232

Pro/Enterprise RS232 Ethernet
(64-bits only)
Ethernet WiFi
WiFi
Windows 10 All All All USB RS232

Pro/Enterprise

Driver/API
OS JavaPOS OPOS OPOS OPOS

Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0
4690 API or later or later or later or later Direct IO
RS232 Ethernet
Ethernet WiFi
WiFi
SUSE Linux All RS232

Enterprise 11 Ethernet
SP1 (SLE 11)
WiFi
PC DOS 2000 RS232
Note:
1. Toshiba 4610 Ethernet Printer iOS SDK is supported with iOS 8.x or later for use with the
Ethernet and WiFi interface adapters.
2. Toshiba 4610 Ethernet Printer Android SDK is supported with Android 4.0 or later for use
with the Ethernet and WiFi interface adapters.
3. Only those items listed are supported.
Hardware requirements
SureMark printers work with the following systems:
• 4694 systems
• 4695 systems (RS-232 connection only and with power supply)
• PC or other store controller with an RS-232, USB, WiFi or Ethernet port
• SurePOS™ 100 Series systems
• SurePOS 300 Series systems
• Self Checkout solution
• AnyPlace™ Kiosk
• TCx™ Wave
• TCx700
• TCx300
• iOS, Android, and Windows mobile devices
Identifying the controls and indicators

This section contains information on the controls and indicators of the 4610 Model 2CR and 2NR
printers. Figure 7 provides a diagram of these indicators and controls.

C D
B
A
E
Figure 7. Indicators and controls
Device Description
A Paper door release button
B Paper feed button; press to advance the customer receipt
paper
C Paper supply LED indicator (see Table 4)
D Printer ready LED indicator (see Table 5)
E Document presence LED indicator (see Table 6)
F Document feed button; press to advance the document
Table 4 describes the LED indicators that show the status of the paper supply:
Table 4. Paper supply LED Indicator

LED Indicator ( C )
Amber (orange) On Paper out
Off Paper sufficient
Blinking Critically low paper supply
Table 5 describes the LED indicators that communicates the printer status:
Table 5. Printer ready LED indicator

Printer ready ( D )
Amber Blinking (0.5s Station not ready; recoverable error: paper jam, cover open,
(orange) on / 0.5s off) cutter jam
Blipping (0.25s Offline or hardware failure: Cannot communicate with
on / 1.75s off) paper motion sensor, or the thermal printhead, MLC or IFC
problem

Green On Station is ready
Table 6 describes the LED indicators that reflect document status:
Table 6. Document presence LED indicator
Document inserted / No document inserted ( E )

Green On Station is ready
Amber (orange) Blinking (0.5s on / 0.5s off) Station is not ready or one of
the following conditions
exists:
• Station is waiting for
document
• The cover is open
• The printer has a
nonrecoverable home error
Table 7 describes the Ethernet LED indicators that reflect printer status.
Table 7. Ethernet LED indicator
Ethernet LED indicator (see J in Figure 5)

Color State Function
Off - No link
Green On - Good link Ethernet Good Link / Activity
Blinking - Network activity
Amber Off - 10 MB mode Ethernet 10/100Mb
On - 100 MB mode
Table 8 describes the indicators that reflect the status of the WiFi connection.
Table 8. WiFi LED indicator
Wifi LED ( see Q Figure 6)

Color State Function
Amber Off - No link WiFi connected
On - Link established
Understanding the Light-Path LEDs

The light-path LEDs illuminate to indicate a potential problem with your printer. To locate the
light-path LEDs, open the paper door and you will see the LED lights (see Figure 8) on the far
right side of the printer. Table 9 includes a description of these indicators.

Figure 8. Illustration of the diagnostic LEDs
Table 9. Light-path LED conditions

LED Failing Component
1 Main logic card
2 Interface card
3 Thermal printhead
Calling for service

When you call Toshiba for warranty information or service, be sure you have the serial number
and model number of your printer available. The serial number and model number are located
beside the flipper door (see S in Figure 9).
Figure 9. Location of serial number

Chapter 2. Removing and replacing FRUs
Removing and replacing FRUs
This section provides instructions on how to remove and replace the field replacement units
(FRU) for the SureMark 4610 Model 2CR and 2NR printers. See Appendix A, Parts listing on
page 101 for a description of the FRU catalog and a list of the FRU part numbers.
Before you begin

Before you begin any of the procedures in this chapter, follow these guidelines:
• Switch off the power to the SureMark 4610 printer.
• Unplug the power cord from the external power source.
• Review “Handling static-sensitive devices” on page 25 for guidelines to avoid static
electricity.
If you need to restore the printer or adapter configuration after performing service procedures,
refer to the Toshiba SureMark 4610 User's Guide for Model 1NR for configuration instructions.
Handling static-sensitive devices

Attention: Static electricity can damage electronic devices and your system. To avoid damage,
keep static-sensitive devices in their static protective bags until you are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
• Limit your movement. Movement can cause static electricity to build up around you.
• Handle the device carefully, holding it by its edges or its frame.
• Do not touch solder joints, pins, or exposed printed circuitry.
• Do not leave the device where others can handle and possibly damage the device.
• While the device is contained in its anti-static bag, touch it and your finger to an unpainted
metal part of the system unit for at least 2 seconds. (This action removes static electricity from
the package and from your body.)
• Remove the device from its package and install it directly into your system, without putting it
down. If it is necessary to put the device down, place it onto its static-protective bag. (If your
device is an adapter, place it component side up.) Do not place the device onto the cover of
the system or onto a metal table.
• Take additional care when handling devices during cold weather because heating reduces
indoor humidity and increases static electricity.
Identifying the FRUs

Figure 10 is a labeled diagram of the FRUs that are available for the Model 2CR and 2NR
printers. Review this diagram to help you identify the FRU's name and location.

Paper Door
Main Cover
Thermal Cutter Assembly
Document Paper Feed Motor

and Gears
Platen Assembly
Tear Bar
Thermal Latch
Assembly Transport shaft and adjusters
Thermal Printhead
Paper Out Sensor Logic Card
Paper Stage
Lift Spring
Thermal Paper
Feed Motor and Gear
Printhead Cartridge Assembly
Upper Throat Main Frame Assembly
Assembly
Transport Motor
Paper Feed Flipper Door
Rollers
Flipper Rollers (Model 2CR) Ribbon Door
Low Paper
Sensor Distribution Card
Flipper
Cartridge
(Model 2CR)
Ribbon Drive Assembly
Flipper Filler (Model 2NR)
Base Frame
Skirt Cover
Grounding Strip
Interface Card
Figure 10. Parts review

Identifying the cable connections
There are multiple cable connectors for the compatible components of the Model 2CR and 2NR
printers. The cable connections are located on the distribution card, as shown in Figure 11 and
Table 10.
B C
A D
E
K
I H G
Figure 11. 4610 Model 2CR and 2NR connectors
Table 10. Distribution card connectors

Refer to Figure 11.
Location: Connector:
A MICR
B Flipper motor, transport motor, and ribbon motor
C Top cover cutter and sensors
D Thermal paper-feed motor
E Document paper sensor and receipt paper out sensor
F Document paper-feed motor
G Thermal printhead
H Low-paper sensor
I Reserved for future use
J Interface card
K Impact printhead
Note: To access the distribution card, you must remove the skirt cover. See “Removing the skirt
cover ” on page 34.
Chapter 2. Removing and replacing FRUs 27

Removing the logic card
Attention: Printer should be powered off. The following ESD handling procedure is
recommended: You should touch the metal on the printer frame with the back of your hand
before making contact with the printer.
The logic card is a customer replaceable unit, but customers might still contact Toshiba for
service. To remove the logic card:
Figure 12. Opening the paper door and ribbon door
Note: The skirt cover must be installed while removing or replacing the logic card.
1. Turn off the power to the 4610.
2. Open the paper door by pressing the blue release button ( A in Figure 12).
3. As shown in Figure 12, open the ribbon door ( B ) by pulling downward.
4. Remove the ribbon. See “Replacing the ribbon” on page 69.

C
Figure 13. Removing the logic card

5. Release the blue locking lever by lifting upward ( C in Figure 13) and then lift out the logic
card ( D ).
To replace the logic card, reverse these procedures.
After replacing the logic card, a message might print. For more information, see “Changing the
interface card or logic card ” on page 93.
Removing the interface card

The interface card is a customer replaceable unit, but customers might still contact Toshiba for
service. To remove and replace the interface card:
1. Disconnect all power from the 4610.

C
Figure 14. Removing the interface card

2. Place the printer unit on one side, as shown in Figure 14.
3. Press to release the latch ( C ) and remove the interface card.
To replace the interface card:
• Align the bottom of the interface card to the slot on the base of the printer.
• Press to secure the latch.
After replacing the interface card, a message might print. For more information, see “Changing
the interface card or logic card ” on page 93.
Removing the thermal printhead assembly

Attention: You must power off the printer prior to replacing the thermal printhead. You should
also touch the metal of the printer frame with the back of your hand before making contact with
the printer. See “Electrostatic discharge (ESD)” on page 123 for more information regarding ESD
handling procedures.
This part is a customer replaceable unit, but customers might still contact Toshiba for service. To
remove and replace the thermal printhead assembly:
1. Open the paper door by pressing the blue release button (see Figure 12).
1 2 3
Figure 15. Removing the thermal printhead assembly

2. As shown in Figure 15, open the paper-motion/paper-out sensor ( 1 ) by grasping the edge
and pulling downward.

3. Press downward on the thermal printhead assembly (see 2 ), which is indicated with a blue
touchpoint.
4. Lift the printhead assembly outward ( 3 ) to remove.
To replace the thermal printhead, reverse these procedures.
Note: After you replace the thermal printhead, run the offline test to reset the statistics (see “4610
offline tools” on page 88).
Removing the covers

There are five covers on the Model 2CR and 2NR printers. This section includes instructions on
removing each of the covers.
Removing the paper door

To remove the paper door, complete the following steps:
Figure 16. Opening the paper door
1. Open the paper door by pressing and releasing the blue release button ( P in Figure 16).

U U
Figure 17. Removing the paper door

2. Press outward on both sides of the tabs ( U in Figure 17) and slightly slide the cover down
along the back of the printer to remove.
To replace the paper door:
1. Align the tab with the slots in the paper cover on the right side and then the left side.
2. Slide upward to snap the door into position.
Removing the ribbon door

The ribbon door is a customer replaceable part, but customers might still contact Toshiba for
service. To remove and replace the ribbon door:
1. Open the ribbon door.
Figure 18. Removing the ribbon door

2. Slightly push the middle tab ( F ) towards the back of the printer and slide the door to the
left to remove (see Figure 18).

To replace the ribbon door, reverse these procedures, making sure that you align the posts with
the slots.
Removing the main cover

To remove the main cover:
1. Remove the paper door. See “Removing the paper door” on page 31.
2. Remove the ribbon door. See “Removing the ribbon door” on page 32.
A
1 2
Figure 19. Removing the main cover
3. Make sure that the thermal cutter assembly is in the closed position, as shown in picture 1 of
Figure 19.
4. Push the cover ( A ) to the left near the open paper door button, and then lift outward on the
left side ( B ) of the main cover.
5. When removing the main cover, unlatch the throat by moving outward (see A in Figure
20 ).
A
Figure 20. Unlatching the throat to remove the main cover

6. After unlocking the covers at these points, gently lift outward on the right cover frame ( C ).
7. If necessary, repeat step 4 on page 33 until the cover is no longer attached to the unit.
8. Lift the entire cover upward and off the unit (see picture 2 see Figure 19).
To replace the main cover:
1. Place the thermal cutter assembly in an open position by pressing the paper door release
button.

2. Place the main cover on the unit, aligning the features at the rear of the printer first. Then
align the cover around the paper release button.
3. Secure the left and right snap.
4. Repeat the previous steps until the cover is secured around the unit.
5. Replace the ribbon door and the paper door.
Removing the flipper door (document insert cover)

The flipper door is a customer-replaceable part, but customers might still contact Toshiba for
service. To remove and replace the flipper door:
1. Lift up the left front corner of the flipper door (document insert cover).
Figure 21. Removing the flipper door

2. Pull the cover from the printer.
To replace the flipper head, reverse this procedure.
Removing the skirt cover

The skirt cover is a customer-replaceable part, but customers might still contact Toshiba for
service. To remove the skirt cover:
1. Remove the interface card, as described in “Removing the interface card” on page 29.
2. Remove the flipper door. See “Removing the flipper door (document insert cover)” on page
34.

A
Figure 22. Removing the skirt cover

3. Turn the printer on one side. Press outward on the tabs (see A in Figure 22) on the bottom
skirt cover and lift to remove.
To replace the skirt cover, reverse these procedures, installing the rear of the cover first.
Removing the distribution card

To remove the distribution card:
1. Remove the interface card, as described in “Removing the interface card” on page 29.
2. Remove the logic card as, described in “Removing the logic card” on page 28.
3. Remove the skirt cover, as shown in “Removing the skirt cover ” on page 34
4. Turn the printer on its side and remove all cables from the distribution card.

R R
Figure 23. Removing the distribution card

5. Press the tabs ( R in Figure 23) inward on either side of the card and slide the card forward
to remove.
To replace the distribution card, reverse these steps.
Removing the flipper cartridge

The flipper cartridge is a customer-replaceable part, but customers might still contact Toshiba for
service. To remove and replace the flipper cartridge:

1
2
Figure 24. Removing the flipper cartridge
1. Remove the flipper door as described in “Removing the flipper door (document insert
cover)” on page 34.
2. Lift up the tab on the left side of the flipper cartridge (with a blue label), as shown in picture
1 of Figure 24.
3. Remove the check flipper cartridge from the printer, as shown in picture 2 of Figure 24.
To replace the flipper cartridge, reverse these steps.
Removing the thermal printhead cable

To remove the thermal printhead cable:
1. Remove the logic card. See “Removing the logic card” on page 28.
2. Remove the interface card. See “Removing the interface card” on page 29.
3. Remove all of the covers. See “Removing the covers” on page 31.
4. Remove the thermal printhead, as described in “Removing the thermal printhead assembly”
on page 30.

6mm
(.24 in)
N
Figure 25. Removing the thermal printhead cable
5. Remove the two screws ( N ) holding the thermal cable clamp. See Figure 25.
6. Disconnect the thermal printhead cable from the distribution card. See “Identifying the
cable connections” on page 27, if necessary.
7. Pull the cable out from the printer.
To replace the thermal printhead cable, reverse these procedures.
Note:
1. The replacement part has a layer of double-sided tape to secure the printhead cable to the
metal bracket. Remove the backing from the tape before installing.
2. Locate the cable so that it extends 6 mm (.24 in.) above the top of the clamp.
3. It is important that the cable is installed so that the end is horizontal. This ensures good
contact with the print head.
4. Do not over- or under-tighten the screws holding the thermal cable clamp during
reassembly.
Removing the impact printhead and carriage assembly

To remove the printhead and carriage assembly:
1. Remove the logic card. See “Removing the logic card” on page 28.
4. If installed, remove the ribbon cartridge.
5. Disconnect the impact printhead cable from the distribution card.

A
Figure 26. Removing the printhead assembly
6. Remove the screw ( A in Figure 26) holding the left transport shaft adjuster and spring to
the transport shaft.
Note: To replace the printhead and carriage assembly correctly, pay close attention to how
the spring is held into place by the transport shaft adjuster.

K
Figure 27. Removing the right transport shaft adjuster screw
7. Loosen the screw ( K in Figure 27) on the top right side to loosen the right transport shaft
adjuster.
8. Disconnect the carriage timing belt ( B in Figure 35) from the pulley by lifting outward and
upward on one side of the belt.
9. Slide the transport shaft ( F in Figure 35) from the printhead assembly.
10. The printhead and carriage assembly can then be lifted from the unit.
11. An adhesive holds the cable to the frame, so you will need to pull the cable where it is
attached to the frame. Then pull the cable up from the distribution card through the printer
to remove.
To replace the printhead and carriage assembly:
1. Replace the printhead and carriage assembly into the frame.
2. To locate the new cable, position the carriage at its full left position.
3. Make sure that the loop in the cable just touches the left frame wall.
4. Secure the cable by removing the adhesive release liner and pressing the cable to the frame.
Note: Check that the cable does not rub against other parts as the carriage is moved from
left to right.
5. Go to step 8 on page 40 above, and reverse these procedures.
6. Adjust the printhead gap. See “Adjusting the printhead gap” on page 63.
7. Reset the printhead statistics by running the diagnostics tool. See Chapter 4, Running tests
and diagnostics tools on page 83.
Removing the impact printer transport

The impact printer transport assembly consists of the belt tensioner assembly, the belt tensioner
spring, the carriage timing belt, and the transport shaft and adjusters.Figure 28 shows the
components of the impact printer transport.

L
M N
Figure 28. Impact printer transport
Device Description
L Transport shaft
M Belt tensioner spring
N Belt tensioner assembly
O Carriage timing belt
To remove the impact printer transport:

1. Open the ribbon door. If a ribbon cartridge is installed, remove it by lifting it straight
upward.
2. Disconnect the carriage timing belt from the pulley by lifting outward and upward on one
side of the belt.
3. Using the spring hook, remove the belt tensioner spring (M in the Figure 28).
4. Lift out and remove the belt tensioner assembly.
5. Remove the transport shaft as follows:

A
Figure 29. Left transport shaft adjuster
a. Loosen the screw ( A in Figure 29) holding the left transport shaft adjuster and spring
to the transport shaft. Remove the adjuster and spring.
b. Remove the screw on the top right side to loosen the right transport shaft adjuster and
spring ( K in Figure 27.
6. Slide the transport shaft from the printhead assembly.
7. Remove the right transport shaft adjuster and spring.
8. Remove the carriage timing belt ( O in Figure 28) from the impact printhead carriage.
To replace the impact printer transport, reverse the above steps.
Note:
1. Apply two drops of silicone oil to the transport shaft. With a clean cloth or wipe, rub the oil
the entire length of the transport shaft.
2. Follow the procedures to adjust the printhead gap. See “Adjusting the printhead gap” on
page 63.
Removing the transport motor

To remove the transport motor:
1. Complete the procedures to remove all of the covers. See “Removing the covers” on page
31.
2. Remove the ribbon drive assembly as described in “Removing the ribbon drive assembly”
on page 51.
3. Remove the transport shaft ( L in Figure 28) as follows:

a. Loosen the screw ( A in Figure 26) holding the left transport shaft adjuster and spring
to the transport shaft. To replace correctly, note how the spring is held into place by the
transport shaft adjuster.
b. Loosen the screw on the top right side to loosen the right transport shaft adjuster. See
K in Figure 27.
Note: Since the left transport shaft adjuster will be very loose, remove and set this part
and the spring aside.
c. Disconnect the carriage timing belt ( O in Figure 28) from the pulley by lifting outward
and upward on one side of the belt.
d. Slide the transport shaft from the printhead assembly.
Figure 30. Removing the transport motor

4. Remove the two screws ( S in Figure 30) holding the transport motor assembly to the
housing.
5. From the side of the printer, unplug the cable connected to the transport motor.
6. Open the thermal cutter assembly to an upright position.

M
Figure 31. Lifting the frame to access the transport motor
7. Lift the frame from the base (as shown in Figure 31). The transport motor ( M ) will drop
down from beneath the frame.
8. Remove the motor from the unit.
To replace the transport motor, reverse these steps.
Note: After you replace the transport motor, follow the procedures to adjust the printhead gap.
See “Adjusting the printhead gap” on page 63.
Removing the upper throat assembly

To remove the upper throat assembly:
1. Complete the steps to remove the ribbon, as shown in “Removing the ribbon door” on page
32.
2. Remove the flipper door. See “Removing the flipper door (document insert cover)” on page
34.

B
A
Figure 32. Locating the wear plate and the throat release button
3. Pushing the impact platen back, lift out the wear plate ( B in Figure 32) and set it aside.
4. Using a screwdriver, press downward on the throat release button ( A in Figure 32). Push
the assembly to the left and it will drop downward. See Figure 33.
A1
A2
Figure 33. Removing the upper throat assembly
5. While pushing the impact platen back, fit the flipper actuator lever down through the space
in the frame ( A1 in Figure 33). Move the upper throat assembly down and out the front of
the printer ( A2 ).

T
Figure 34. Locating the flipper actuator

To replace the upper throat assembly:
1. align the flipper actuator lever through the opening in the frame and snap the upper throat
into place. Be sure to align the flipper actuator lever under the flipper actuator (see T in
Figure 34).
2. Replace the wear plate.
Removing the impact platen assembly

To remove the impact platen assembly ( C in Figure 35), follow these procedures:
Device Description
A Left transport adjuster spring
B Carriage timing belt
C Impact platen assembly
D Impact printhead assembly
E Wear plate
F Transport shaft

C
E
A
Figure 35. Impact platen and printhead with adjoining parts
1. Remove the logic card, as shown in “Removing the logic card” on page 28.
2. Remove all covers. as discussed in “Removing the covers” on page 31.
3. Remove the flipper door. See Figure 66.
5. (Model 2CR only) Disconnect the MICR cable from the distribution card. See “Identifying
the cable connections” on page 27.
6. Unplug the document sensor cable, which is located next to the document motor (on the
right side behind the impact platen).
7. Pushing the impact platen back, remove the wear plate ( B in Figure 32) and set it aside.

L
O
Figure 36. Locating the platen bracket, platen spring and platen screw
Device Description
L Platen bracket
M Platen spring
O Platen screw
8. Remove the screw ( O ) from the impact platen (see Figure 36).
9. Remove the impact platen bracket ( L ), and the tensioner spring ( M ).
M
L N
Figure 37. Removing the e-clip

10. Remove the e-clip ( L in Figure 37).
11. Pull off the gear.
12. To unlock the impact platen, rotate the pin on the right end of the platen shaft to match the
slots on the frame.
A
Figure 38. Removing the impact platen

13. Slide the impact platen ( A in Figure 38) to the left of the unit to remove.
14. Pull the cables through the spaces on the unit to remove.
To replace the impact platen assembly, reverse this procedure.
After you have placed the impact platen assembly back in the printer, you must adjust the platen
bushings before the printer will function properly. With the printer covers still off, follow the
steps below to adjust the platen bushings.
1. Turn the printer so that the left side is facing you. Adjust the platen bushing ( L in Figure
36) so that the slot in the bushing is at 1 o'clock.
2. Turn the printer so that the right side is facing you. Adjust the platen bushing ( T in Figure
37) so that the slot in the bushing is at 1 o'clock.
3. (Model 2CR only) Run a MICR read test offline using a test check. (See Chapter 4, Running
tests and diagnostics tools on page 83). While the test is running, confirm that the check is
moving straight during the MICR read.
4. If the check is not straight, adjust the right platen bushing (see Step 2) in small increments
toward a setting of 1:30 and repeat Step 3. Do not adjust the bushing past 1:30.
5. When Step 3 has been completed successfully, apply a small amount of an appropriate
sealant (such as nail polish, a sealant from Glyptal, Inc., or other sealant) to each bushing.
6. Install the covers on the printer.
7. Follow the procedures to adjust the print head gap. See “Adjusting the printhead gap” on
page 63.
8. Reset the document sensors.
a. Put the printer into offline mode by holding down the Customer Receipt and Document
Feed buttons at the same time until the CR Ready light starts to blink.
b. Open the Customer Receipt cover. The printer will reset, resetting the sensors with it.

Removing the thermal latch assembly
To remove the thermal latch assembly, complete the following steps.
Note: This procedure requires the spring hook tool.
1. Except for the skirt cover, follow the procedures to remove all of the covers. See “Removing
the covers” on page 31.
2. Remove the platen. See “Removing the impact platen assembly” on page 46.
Figure 39. Removing the thermal latch assembly

3. Lift A to remove the blue latch button, as shown in Figure 39.

A
Figure 40. Unhooking the spring latch

4. Remove the two springs ( A in Figure 40) on either side of the thermal latch assembly using
the spring hook tool.
5. Pull the latch toward the front of the printer to remove.
To replace thermal latch assembly, reverse these steps.
Removing the ribbon drive assembly

To remove the ribbon drive assembly:
1. Remove all covers. See “Removing the covers” on page 31.

T
Figure 41. Removing the ribbon drive assembly
2. Squeeze the tabs on either side of the ribbon drive assembly ( T in Figure 41) to unlock the
assembly from the housing.
3. To remove, tilt and rotate the ribbon drive assembly out from the frame.
4. Disconnect the cable from the ribbon drive assembly and remove.
To replace the ribbon drive assembly, reverse these steps.
Removing the document paper-feed motor and gears

To remove the document paper-feed motor and gears:
1. Follow the steps to remove the logic card (“Removing the logic card” on page 28) and
interface card (“Removing the interface card” on page 29).
2. Follow the procedures to remove all of the covers. See “Removing the covers” on page 31.
3. Unplug the document feed motor cable from the distribution card. See “Identifying the
cable connections” on page 27.

M
L N
Figure 42. Removing the e-clip

4. Remove the e-clip ( L in Figure 42) and small gear.
5. Remove the e-clip from the large gear ( M in Figure 42).
6. Raise the thermal cutter assembly to the fully open position. Raise the rear of the frame
slightly and then remove the large gear.
7. Remove the document feed motor by unscrewing the screw ( N in Figure 42) on the ESD
clip ( O in Figure 42) and lifting the motor straight up.
To replace the document paper-feed motor and gears, reverse these steps.
Removing the tear bar assembly

To remove the tear bar assembly:
1. Follow the procedures to remove all of the covers (except the skirt cover). See “Removing
the covers” on page 31.

B
Figure 43. Removing the tear bar assembly

2. Place the thermal cutter assembly in an open position, as shown in Figure 43.
3. Lift out the tear bar assembly ( B in Figure 43).
To replace the tear bar assembly, reverse these steps.
Removing the paper stage, rollers, and lift spring

To remove the paper stage, rollers, and lift spring:
1. Except for the skirt cover, remove all covers. See “Removing the covers” on page 31.
Figure 44. Identifying the lift spring
Caution: Use care when removing a loaded spring.

2. Unhook and remove the lift spring first from the post on the base and then from the thermal
cutter assembly.

3. Open the thermal cutter assembly so that it is in an upright position. See Figure 31.
4. Rotate the thermal cutter assembly back to locate the shoulder stop (see Figure 46) on the
paper stage. Push the paper stage towards the rear of the printer to disengage from the stop.
5. Continue to rotate the thermal cutter assembly backward to unhook the paper stage arms
and remove.
Figure 45. Removing the rollers
Removing the receipt rollers

6. Reach inside the paper bucket and lift out the rollers ( R in Figure 45).
Note: These rollers can be removed without removing any other parts.
To replace the paper stage, rollers and lift spring, reverse these procedures.
Removing the thermal cutter assembly

To remove the thermal cutter assembly:
1. Remove the logic card (see “Removing the logic card” on page 28) and interface card (see
“Removing the interface card” on page 29).
3. Unplug the cable from the distribution card. See “Identifying the cable connections” on
page 27.
4. Open the thermal cutter assembly.
5. Caution: Use care when removing a loaded spring.
Unhook and remove the lift spring (first from the post) and then lift the spring from the
thermal cutter assembly and base.

A
Figure 46. Locating the shoulder stop

6. Rotate the thermal cutter assembly backward to locate the shoulder stop ( A in Figure 46)
on the paper stage. Push the paper stage ( B ) towards the rear of the printer to disengage
from the stop.
7. Rotate the thermal cutter assembly further backward to unhook the paper stage arms.
8. Pull out the thermal cutter assembly
To replace the thermal cutter assembly, reverse these steps.
Removing the thermal paper feed motor and gear

To remove the thermal paper-feed motor and gear:
1. Remove the logic card (see “Removing the logic card” on page 28).
2. Remove all of the covers, except for the skirt cover. See “Removing the covers” on page 31.

I
Figure 47. Removing the thermal paper feed motor

3. Open the thermal cutter assembly.
4. Remove the screw ( J in Figure 47) holding the thermal paper feed motor.
5. Rotate the motor ( I ) to the right to remove.
6. Unplug the motor from the connector ( H ).
7. Remove the e-clip holding the gear.
8. Lift out the gear ( K ).
Note: A damaged thermal paper feed motor can cause damage to the logic card. Replacement of
the logic card might be needed.
To replace the thermal paper-feed motor and gear, reverse these procedures.

Removing the paper-out sensor assembly
The paper-out sensor assembly is a customer-replaceable part. To remove the paper-out sensor
assembly:
1. Open the paper door by pressing the blue release latch.
Figure 48. View with paper-out sensor assembly open

2. Flip down the paper out sensor assembly cover. See Figure 48 .
C
S
Figure 49. Removing the paper-out sensor assembly

3. As shown in Figure 49, push the paper-out sensor assembly ( S ) to the side and pull out the
latch.
4. Unplug the cable from the paper-out sensor and remove. See location C .
To replace the paper-out sensor assembly, reverse these procedures.
Removing the low-paper sensor cards

To remove the low-paper sensor cards:
2. Remove the skirt cover. See “Removing the skirt cover ” on page 34.
Figure 50. Removing the low-paper sensor

3. Placing the printer on the side, remove the cable ( A in Figure 50) from the channel in the
base.
4. Gently bend the low-paper sensor cards ( B ) and rotate upward to remove.
5. Unplug the low-paper sensor cable from the distribution card. See “Identifying the cable
connections” on page 27.
6. Lift out the low-paper sensor cards.
To replace the low-paper sensor, reverse these procedures.
Removing the grounding strap

To remove the grounding strap:
2. Remove all of the covers, except the skirt cover. See “Removing the covers” on page 31.

G
Figure 51. Removing the grounding strap from beneath the frame
3. Unlatch the grounding strap from the top of the rib on the base. See Figure 51, top picture.
4. Pull the grounding strap from beneath printer. See Figure 51, bottom picture.
To replace the grounding strap, reverse these procedures, matching the grounding strap tabs
with the slots on the unit.

Removing the flipper springs and rollers
To remove the flipper springs and rollers:
2. With the thermal cutter assembly in the open position, lift the frame off the base.
3. Remove the front set of rollers by pulling out the spring.
A
Figure 52. Removing the back rollers
4. Turn the printer over and remove the back set of rollers ( A in Figure 52) by pulling out the
spring.
To replace the flipper springs and rollers, reverse these procedures.
Removing the main frame assembly

To remove the main frame assembly, follow the procedures in this section to remove all of the
field-replaceable units, then lift the frame assembly from the base.

Chapter 3. Adjusting and maintaining the 4610
Adjusting and maintaining the 4610
To keep your 4610 Models 2CR and 2NR printers working properly, you should periodically
make printer adjustments and follow recommended maintenance procedures. This section
provides instructions on using, adjusting, and maintaining your printer, and includes the
following topics:
• Adjusting the printhead gap
• Replenishing printer supplies
• Retrieving printer statistics
• Cleaning recommendations
• Clearing paper jams
Adjusting the printhead gap

Note: A standard gauge tool is required for this procedure.
Follow these steps to adjust the printhead gap:
1. Open the ribbon cover.
2. Remove the ribbon and move the printhead assembly to the left side of the printer.
B
Figure 53. Adjusting the printhead gap
3. Loosen the screw ( B in Figure 53) on the left side of the printer.

A
Figure 54. Inserting the printhead gap gauge

4. Pull the printhead carriage towards you and insert the 0.95 mm gauge (see A in Figure 54)
between the printhead and the impact platen.
5. While keeping the gauge in this position, release the printhead carriage.
6. Tighten the screw ( B in Figure 53) and remove the gauge.
7. Move the printhead carriage to the right margin position.

K
Figure 55. Loosening the right-side screw
8. Loosen the screw ( K in Figure 55) on the right side.
9. Pull the printhead carriage towards you and insert the 0.95 mm gauge (see Figure 54)
between the printhead and the impact platen.
10. While keeping the gauge in this position, release the printhead carriage.
11. Tighten the screw ( K in Figure 55) and remove the gauge.
12. Apply a small amount of an appropriate sealant (such as nail polish, a sealant from Glyptal,
Inc., or other Toshiba approved sealant) to each screw ( B in Figure 53) and ( K in Figure
55). Do not use any type of threadlocker sealants.
13. Replace the ribbon and close the ribbon cover.
Note: Do not push the gauge lower than the rubber print area, but make sure the gauge is low
enough for the wires on the printhead to touch the rubber print area.
Replenishing consumable supplies

You are responsible for replenishing consumable supplies, which include:
• Paper rolls
• Inserted forms
• Ribbon cartridges
Make sure that you are using the recommended supplies for the 4610, which are described in the
following sections.
Loading and replacing the paper roll

The 4610 printers can accommodate a four inch printer roll. When your paper roll is running
low, the paper supply LED indicator will blink continuously. Once the paper is out, the amber
(orange) light of the paper supply LED indicator will remain lit until you replace the roll.
Note: See “Supported paper types” on page 67 to verify that you are using the correct paper
for the 4610.
Chapter 3. Adjusting and maintaining the 4610 65

To properly install the paper roll, make sure you install the paper with the printing side facing
out. The paper should not be attached to the core in any manner. To load a new paper roll,
complete the following steps:
Figure 56. Opening the paper door
1. Press and release the blue release button ( P in Figure 56) to release the paper door.
2. If necessary, remove any unused paper or empty paper roll cores from the paper roll bucket
before inserting a new paper roll.
Note: Refer to the label inside the rear wall of the printer for a diagram of how to load
paper.

Figure 57. Paper roll placement
3. Place the paper roll into the paper roll bucket with the leading edge of the paper coming
from the bottom of the roll, as shown in Figure 57.
Note: The thermal printhead will not print on paper with glue on it. If the new paper roll
was sealed by glue, tear off the 6 to 8 inches of paper with glue on it before loading it.
4. Close the paper cover.
5. Press the customer receipt feed button to advance the paper about 30 cm (about 1 ft.) to test
for proper feeding and correct alignment.
6. Tear off excess paper.
Attention: Do not pull the receipt paper out of the printer with the paper access cover closed.
This disengages the paper feed. The paper feed motor must then catch up before the printer can
feed the paper, which causes missing lines or partial lines of print. Use the customer receipt feed
button to advance the receipt and all lines will print.
Supported paper types

The type of paper required for the 4610 is dependent on the printer model. The Model 2CR and
2NR printers require paper that supports both thermal and impact printing.
Attention: Using an inferior grade of paper can affect the print quality, printhead life expectancy,
and printer mechanisms.
Note: When selecting a paper, ensure that the paper's archive life meets the requirements of the
tax authorities of your country for archiving tax-related data.
Thermal paper
The paper used in the thermal receipt station must meet the following requirements:

Width
79.5 ± 0.5 mm (3.13 ± 0.02 in.)
Outside Diameter
102 mm (4.0 in.) maximum
Thickness
57 μm (0.00225 in.) Range: 41 μm (0.0016 inches) minimum to 99 μm (0.0039) maximum
Important
Paper has a significant manufacturing tolerance and nominal paper designations do not reflect
actual measurements. The manufacturing tolerance must fall within the published operating
thickness range. You should test paper in your specific configuration before using. If any spot
measurement of the paper is outside the specified range, the paper does not meet the paper
specification, which will result in an end-user error paper jam.
To find supported papers:
1. Visit the Toshiba Global Commerce Solutions support website: www.toshibacommerce.com/
support
2. Select SureMark Printers.
3. Click OEM Paper Testing under 4610-2CR/2NR to view the supported papers.
Important
Printer reliability and performance are directly related to the quality of the supplies you use. The
published parameters for printer performance are established using supplies that meet the
specifications listed above.
Thermal paper with watermarks, coupons, or advertisements printed on the front or back of the
paper is not covered by Toshiba specifications. Some inks and printing processes will work
acceptably, while others will not. Printer problems that are caused by supplies that do not meet
Toshiba specifications may result in a billable service call, regardless of the existence of a service
contract.
Impact printing
With thermal impact station printing, both models can print up to three parts on a multi-part
form. Table 11 lists the specifications of supported single and multi-part forms.
• Test all forms in the printer to ensure acceptable performance prior to buying a significant
quantity.
• No binding holes or other holes should be within 10 mm (0.4 in.) from the right edge of the
form.
• Forms less than 0.15 mm (0.006 in.) thick with the grain of the paper perpendicular to the feed
direction (short-grain paper) should not be used for landscape printing.
• Not all documents with color may feed properly in the impact printing station. Therefore, it is
highly recommended that customers verify their documents before use. See Figure 76 for
document specification details.
Table 11. Specifications of supported single and multi-part forms
Specification Value
Minimum width: 50 mm (2 in.)
Maximum thickness of multi-part forms: 0.47 mm (0.0185 in.)

Specification Value
Maximum thickness of front sheet, multi-part 0.08 mm (0.003 in.)
forms:
Minimum thickness of single-part form: 0.10 mm (0.004 in.)
Maximum thickness of single-part form: 0.2 mm (0.008 in.)
Weight range for single-part forms: 68–90 g/m2 (18–24 #)
For best reliability, paper grain should be in the direction that the paper is fed into the printer.
Supported documents that are flipped

The flipping of multi-part forms and short-grain single-part forms is not supported. Table 12
describes the supported flipping specifications.
Table 12. Supported flipping specifications

Specification Value
Minimum form length: 80 mm (3.14 in.)
Maximum form length: 223 mm (8.78 in.)
Minimum form width: 65 mm (2.56 in.)
Maximum form width: 102 mm (4 in.)
Paper weight: 75–95 g/m2
Loading large paper rolls

You can load extra large paper rolls (up to 15 in.) below the printer to reduce how often you need
to replace the paper roll. Mounting hardware is necessary to avoid placing undue strain on the
paper feed motor. See your Toshiba representative for additional information.
Replacing the ribbon

When the print quality is not clear, it might be necessary to replace the ribbon on your printer. To
replace the ribbon:
1. Open the ribbon door. As the door is opened, the printhead moves to a position where you
can easily load the ribbon.

Figure 58. Opening the ribbon cover
2. If a ribbon cartridge is installed, remove it by lifting it straight up.
Note: You might need to grasp the body of the cartridge rather than the top to remove it.

Figure 59. Ribbon cartridge loading
3. Maintain ribbon tension by turning the ribbon cartridge knob as shown in Figure 59. Lower
the cartridge into position until the notches on its sides snap into place on the printer
guides.
Correct placement of the ribbon ( A ) around the printer guides ( B )

B A
Incorrect Correct
Figure 60. Ribbon path around the printhead
4. Make sure the ribbon is correctly positioned with the print head guides, as shown in Figure
60.
5. Once the cartridge is in place, close the ribbon cover. The ribbon will be moved into the
correct position.
Supported ribbon types

Attention: Using an inferior grade of ribbon can affect the print quality, printhead life
expectancy, and printer mechanisms.
The 4610 Model 2CR and 2NR require a stuffer-box ribbon type (feed rollers pull the ribbon from
one end of the cartridge and stuff it into the cartridge cavity of the other end). The Epson ERC 35
ribbon meets these specifications; however, other original equipment manufacturers also offer
replacements that are adequate.
Inserting checks (Model 2CR only)

The Model 2CR printer is capable of printing verification information on a check or an inserted
document. You must correctly insert your check or document into the printer to use this printer
feature. To correctly insert a check into the printer, complete the following steps, as shown in
Figure 61 .

Insertion of Check Insertion of Check
for MICR Reading for Printing the Face
and Franking
Do Not Sign / Write / Stamp Below This Line
4001
Federal Reserve Bank Regulation CC

For Financial Usage Only
19
Pay To The
Order Of $
Dollars
Endorse Here
Memo
041117847096 095867238671 4001
Figure 61. Inserting checks
Inserting documents from the side

You can also insert documents from the side of the Models 2CR and 2NR printers. If you are
inserting a document from the side, complete the following steps:
1. Press the A and B buttons at the same time (see Figure 62). When you press both buttons
at the same time and then release, the document insert throat opens.
Insertion of Document Insertion of Document
(Side Load) (Front Load)
Print Position
Figure 62. Inserting documents from the side

2. Insert the document facedown into the right side of the printer (see Figure 21).
Note: The throat must be open to insert a document from the side
3. Press and then release both buttons again to close the throat.

Buttons A and B are also used to test the printer. See “4610 offline tools” on page 88 for
additional button functions.
Retrieving printer statistics

The Model 4610 2CR and 2NR printers retain usage statistics to help you evaluate your printer's
usage and performance. The statistics available for your printer are defined during printer
configuration. System management tools provide usage statistics, and a subset of these usage
statistics are printed at the bottom of a Test/Status Receipt.
Figure 63 is an example of a printed receipt with usage statistics for the 4610 Model 2CR and
2NR printers. See “Initiating the Test/Status Receipt” on page 95 for information on printing
and using a test receipt.

Figure 63. Receipt showing usage statistics
The available statistics for the 4610 include:

• Unexpected Ribbon Cover Open Count
• Slip Feed Error Count
• Receipt Paper Jam Count
• Number of Failed Flash Writes

• Unexpected Cover Open Count
• Current MCR noise value (Model 2CR only)
• Number of Impact Head failed coils
• Thermal Print Head element failure
• Printer serial number
• Manufacturing Week Code
• Number of paper cuts
• Number of characters printed on the CR (thermal) station
• Number of steps performed by the CR paper feed motor (200 steps per inch of paper)
• Number of times the customer receipt cover was opened
• Number of failed paper cuts
• Number of characters printed at the DI (impact) station – thermal/impact printers only
• Number of MICR reads (Model 2CR only)
• Number of high-interference MICR reads (Model 2CR only)
• Number of check flips performed (Model 2CR only)
• Number of check flip failures (Model 2CR only)
• Number of Flash Erase commands performed (NVRAM write count)
• Cash drawer opened successfully count
• Cash drawer failed to opened count
• Number of bar codes printed
• Number of times the max temperature of either the motors or the print heads have been
reached
Cleaning recommendations
You should periodically inspect your 4610 unit and clean the cover as required. Use a soft clean
cloth with warm soapy water to clean the plastic parts. Do not use abrasives or any alkaline,
ammonia, or chloride-based cleaner.
Note: Do not apply cleaning solution directly to the cover. Always apply the cleaner on a clean
cloth and then wipe the cover with the damp cloth. Be certain that the cloth is only damp and
not dripping wet.
Cleaning the MICR read head (Model 2CR only)

You should clean the MICR read head after 10,000 checks are processed or every three months
(whichever occurs first). Clean the MICR read head using a cotton swab soaked in isopropyl
alcohol.
To clean the MICR read head:
1. Open the ribbon door by pulling downward.
2. Remove the ribbon cartridge by lifting it out.
3. Move the carriage to the right until it stops, or as shown in Figure 64.

M
Figure 64. Cleaning the MICR read head

4. Prepare a swab with isopropyl alcohol.
5. Gently wipe the head (see M in Figure 64) with the swab several times. Wipe away any
residual alcohol with a dry swab.
6. Replace the ribbon and close the ribbon door.
If cleaning the MICR read head does not solve the problem you are having, it might be that you
are experiencing electromagnetic noise interference. Sources of electromagnetic noise (for
example, displays, security towers, and other sources) can interfere with the MICR read head.
The printer is equipped to filter noise from many devices. If the MICR read head does not
function properly, rearranging the printer relative to the noise source may improve MICR
reading. The noise source should be as far away as possible from the right side of the printer.
For additional information on troubleshooting MICR read problems, see “4610 offline tools” on
page 88.
Cleaning the thermal printhead

The thermal printhead should be cleaned at regular intervals or when the print quality has
noticeably deteriorated. There are many factors that affect cleaning frequency. Poor paper
quality, high printer usage, or a dirty environment are all reasons to clean the thermal printhead
more often. Complete the following steps to clean the thermal printhead:
1. Open the paper cover by pushing the large blue button on the top of the printer.

Detailed View of Thermal Printhead
Thermal Printhead
Paper Cover
Figure 65. Cleaning the thermal printhead

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on
its print line and on the surrounding area.
3. Wipe off any residual alcohol with a dry swab.
If print quality does not improve after cleaning the thermal printhead, contact your Toshiba
Global Commerce Solutions service Representative.
Clearing jams in the check flipper area

If a check jams in the check flipper mechanism, you can remove the flipper door to clear the jam.
Complete the following steps to clear a paper jam:

Figure 66. Removing the flipper door (lower document insert cover)
1. Lift up the left front corner of the flipper door (document insert cover) and pull the cover
from the printer (see Figure 66).
2. If the document is visible, remove the document.
3. Replace the flipper door.
Figure 67. Lifting up on the thumb tab

4. If you cannot remove the document, lift up the tab on the left side of the check flipper
cartridge (with a blue label) and remove the check flipper cartridge from the printer (see
Figure 68).

Figure 68. Removing the check flipper cartridge
5. Reach inside the document insert station and carefully remove the jammed check.
6. Reinstall the check flipper cartridge and the flipper door.
Low paper sensing and calibration

Low-paper sensing in the 4610 Model 2CR and 2NR is based upon the paper thickness and the
core size. You can modify the low-paper and critically low sensing settings. These settings
determine the amount of paper that remains on the roll and at which time the low-paper and the
critically low-paper status is sent. The default setting for low-paper status is 5 meters (or 5000
mm) remaining on the roll, and critically low status is 1 meter (or 1000 mm) remaining on the
roll.
Note: Prior to turning off the printer, send a reset command to the printer or open and close the
paper door. If you turn off the printer without a reset command, when you turn the printer back
on, it will start counting motor steps from the number stored in the printer's memory. This will
not be an accurate number if the printer was not able to store the number with a reset command.
You must calibrate the printer to accurately recognize the thickness of the paper supply, which
you can do with an offline test or by a command (see “Summary of offline test menus ” on page
89). You only need to calibrate one printer for a specific paper supply. You can then broadcast
that calibration constant to all printers that will use the same paper.
To set the low-paper supply sensors of all printers within your system:
1. Run the calibration on one printer (see “Summary of offline test menus ” on page 89).
2. Read out MCT#0X'28' from the calibrated printer.
Note: The calibration constant is stored in MCT#0X'28'. System management can interrogate
all printers to determine whether one has been recently calibrated.
3. Clear the high-order bit and send the value to all printers in the enterprise.
Table 13. MCT load command settings for low-paper and critically low-paper amounts
Decima
Constant l Hexadecimal Description
Low-paper amount 38 X'26' The amount of paper left in the
printer when it sends the low-
paper status. Default is 5 meters

Decima
Constant l Hexadecimal Description
(5000 or 0X'1388'; number is stored
as mm).
Critically low-paper amount 39 X'27' The amount of paper remaining in
the printer when it sends the
critically low-paper status. Default
is 1 meter (1000 or 0X'03E8';
number is stored as mm).
LowPaperCalibrationConstant 40 X'28' The high order bit to this variable
is set after this printer has
calibrated the low-paper amount.
The lower order bits are the
number of mm that the printer
feeds after it detects the sensor
change, until the paper is out.

Chapter 4. Running tests and diagnostics tools
Running tests and diagnostics tools
This chapter describes the tools and procedures for configuring, maintaining, and
troubleshooting the 4610 printers. Table 14 includes a list of tools to test and diagnose the 4610
printer. The recommended tool depends on the interface card installed, the required operations,
and personal preferences.
Table 14. Diagnostics tools

Tool Capabilities Interface Cards Supported
Toshiba Diagnostics for POS Full function. All except WiFi
Systems and Peripherals
4610 Web Interface for Full function requires Ethernet and WiFi Only
Configuration and rirmware level 18 or above.
Maintenance
4610 Offline Tools Basic configuration, functional All
verification, alignment
settings, diagnostics tests, and
status.
Test/Status Receipt Status and basic print All
verification.
See the following sections for usage instructions and a complete description of capabilities of
each tool.
Toshiba Diagnostics for POS Systems and Peripherals

The Toshiba Diagnostics for POS Systems and Peripherals package, available from the Toshiba
Global Commerce Solutions support website at www.toshibacommerce.com/support, is
supported for use with all with interface cards except WiFi. This package can be used for
diagnosing problems with the printer and for configuring and maintaining the printer using
included utilities. The website contains information on downloading and installing the package.
The diagnostic package provides tests for the various components and functions of the printer. It
also provides utilities to load printer firmware, logos, messages, and fonts as well as utilities for
configuring the printer. These are found by clicking the POS I/O Devices and Utilities buttons
on the main selection panel.
Note: The diagnostics package is not supported for use with a printer which uses the WiFi
Interface adapter.
Toshiba Diagnostics for the Ethernet printer

Complete the following steps to use the Toshiba Diagnostics package with an Ethernet printer.
Note: The function provided by the Toshiba Diagnostics package is also integrated into all
network printers (Ethernet and WiFi). See "Network Printer Diagnostics via Printer’s Web
Pages" for additional information and usage instructions. Ether the diagnostics package or the
built-in diagnostics can be used for the Ethernet printer; however, the built-in diagnostics must
be used for the WiFi printer.
1. Disconnect the printer from the store LAN.
2. Connect the printer to a laptop containing the diagnostics package. It might be necessary to
have your own LAN cable to connect the printer to the laptop.

3. Insert the Toshiba Diagnostics memory key into a USB port on the laptop.
Note: The printer should already have power from a power brick when the Ethernet card is
in the printer.
4. Prepare the printer for a diagnostics session by performing these steps:
a. Open the paper cover on the printer.
b. Press the power button to power the printer off and on again.
c. Close the paper cover.
d. Press and hold the paper feed button while the printer is powering up.
e. The Offline Selection Menu is printed.
f. Select Choose Emulation Mode….2 by pressing the paper feed button twice and
holding down the same button on the third time.
g. The Emulation Mode menu is printed. The printer should be in native mode at this
point.
h. Select Diagnostics Mode….1 by pressing paper feed button once and holding down the
same button on the second time. This mode will only be seen if the printer has the
Ethernet card in the printer.
i. When finished, exit the Offline Menu by pressing the paper feed button once.
5. Boot the laptop with the Diagnostics key inserted.
6. In Toshiba Diagnostics, select either POS I/O Devices or Utilities.
7. Click the ADD DEVICE button at the bottom of the screen.
8. Select ADD A NETWORK PRINTER and follow the instructions.
9. Toshiba Diagnostics will restart the Diagnostics application and display the main
Diagnostics screen again.
10. Perform the necessary Diagnostics activities. When complete, click the SHUTDOWN button
at the top right of the screen.
Note: You must shutdown the Diagnostics for the printer to be returned to the retailer’s
LAN configuration. This process will take 30 seconds or longer.
11. If you do not shutdown the Diagnostics, you must perform these steps:
a. Power off the printer.
b. Power the printer on and hold down the paper feed button to display the Offline Menu
on the cash receipt station.
c. Select Choose Emulation Mode….2 by pressing the paper feed button twice and
holding down the same button on the third time.
d. The Emulation Mode menu is printed. If the printed menu shows the printer is in
Diagnostics Mode, select the Diagnostics Mode….1 by pressing the paper feed button
once and holding down the same button on the second time.
e. When finished, exit the Offline Menu by pressing the paper feed button once.
12. Disconnect the printer from the laptop.
13. Connect the printer to the retailer's network.
User scenarios for an Ethernet printer

The following scenarios describes possible issues that you might encounter when using the
Ethernet printer, and suggestions that might help to resolve these issues.
Scenario 1:
Printer issues when attempting a printer firmware update, which failed due to a power
outage or LAN outage.
This situation might imply that the printer is operating out of its backup boot sector,
which is an emergency environment to perform only firmware update. Determine if this
is the case by attempting to use the Offline Menu on the printer. If the printer is operating

out of its backup boot sector, there will not be an Offline Menu printed on the cash receipt
station.
Re-run the printer firmware update that was previously attempted. This should work the
majority of the time.
If retrying the printer firmware update a second time does not resolve the problem,
replace the logic card in the printer.
Scenario 2
Printer issues when attempting to update printer firmware using Toshiba Diagnostics that
failed due to power outage or LAN outage.
This situation implies that the printer is operating out of its backup boot sector, which is
an emergency environment to perform only firmware update. Determine if this is the case
by attempting to use the Offline Menu on the printer. If the printer was booted from its
backup boot sector, there will not be an Offline Menu printed on the cash receipt station.
If this occurs, boot Toshiba Diagnostics with the Ethernet-attached printer connected to
the computer again. Go through the Add Device process to add a device, and then
perform the printer firmware update again.
This action is possible because the printer retains the last known printer configuration
prior to the power or LAN outage and uses that configuration when the printer is booted
again. In this case, the printer was already in Diagnostics Mode prior to the outage, so it
will still be in Diagnostics Mode when booted again.
Note: Be sure to follow the instructions for ending the printer diagnostics session when
you are finished using the Toshiba Diagnostics for that printer.
Scenario 3
The Ethernet POS printer prints a message on the cash receipt station stating that the
printer does not have a MAC address. You might receive one of these messages:
Message 1:
Need a valid MAC address for Ethernet communications.
Message 2:
Card does not have a valid MAC address.
Printer will run in Diagnostic mode.
Fixed IP 1: 169.254.0.95
mask: 255.255.0.0
The Toshiba Diagnostics for POS Systems and Peripherals Version 6.2.1 or later contains a
utility that can correct this situation.
Before you begin:
• Write down the MAC address, which is located on the Ethernet card attached to the
underside of the printer. The printing on the Ethernet card should appear in this way:
MAC: 6CAE8B46xxxx.
• The Ethernet printer must have printer firmware level 15.03 or higher installed. If the
correct printer firmware level is not installed, it must be updated.
Note: If Message 1 is received, firmware level 15.03 or higher is not yet installed.
• To update the printer firmware when the printer is in this state, another interface
(USB, RS485, or RS-232) must be used in the printer. The Toshiba Diagnostics package
can be used to update the printer firmware. After the firmware is updated to level
15.03, put the Ethernet card back in the printer and proceed with the rest of the
instructions.
Follow these steps to put a MAC address into an Ethernet attached printer:
Chapter 4. Running tests and diagnostics tools 85

1. Connect the printer directly to your computer or to the POS system unit with an
Ethernet cable. It might be necessary to have your own LAN cable to connect the
printer to the computer.
2. Insert the TGCS Diagnostics Ver 6.2.1 or later memory key into one of your system's
USB ports. The printer should already have power from a power brick when the
Ethernet card is in the printer.
3. Boot the system to which the printer is attached.
4. When the printer powers on, a message is shown about not having a MAC address.
The printer is already in Diagnostics Mode at this point.
5. Navigate to the UTILITIES screen.
6. Select the option to ADD DEVICE and then choose ADD A NETWORK PRINTER.
Follow the instructions. TGCS Diagnostics will restart the Diagnostics application
and the main Diagnostics screen will appear again.
7. Navigate to the UTILITIES screen.
8. Printer utilities are visible on this screen as a PRINTER UPDATES button. Choose
PRINTER UPDATES and then select PRINTER CONFIG.
9. Select MAC ADDRESS CONFIGURATION.
10. Enter the MAC address that you wrote down from the printer's Ethernet card twice
(two different fields). You will be prompted to verify the MAC address before it is
applied to the printer.
Note: The MAC address can only be set one time, so it must be the correct address
for the printer.
11. If there are any other printer activities that must be performed (running tests,
loading firmware, configuring the printer), do them at this time.
12. Shut down TGCS Diagnostics by clicking the SHUTDOWN button on the top right
side of the panel. It is important to shut down, because this action takes the printer
out of Diagnostics Mode when it next powers on.
Toshiba Diagnostics for the RS-232 Printer

The Toshiba Diagnostics package can be used with an RS-232 printer by following these
instructions:
1. Insert the Toshiba Diagnostics memory key into a USB port on the system unit to which the
printer is connected.
4. Click the ADD DEVICE button at the bottom of the screen.
5. Select ADD A RS-232 PRINTER and follow the instructions.
6. Toshiba Diagnostics will restart the Diagnostics application and display the main
Diagnostics screen again.
Toshiba Diagnostics for the USB or RS-485 Printer

The Toshiba Diagnostics package can be used with an RS-232 printer by following these
instructions:
1. Insert the Toshiba Diagnostics memory key into a USB port on the system unit to which the
printer is connected.

Network printer diagnostics via printer's web pages

The 4610 printers with network interfaces (Ethernet and WiFi) provide a web interface for
configuration and maintenance. From any system that is connected to the same network as the
printer, open a browser to the printer IP address (as provided by the test receipt). See “Customer
Receipt Test” for printing instructions. If you do not have access to the printer’s network, follow
the instruction below to access the printer.
Ethernet Adapter
Remove the printer from the network and connect directly. See “Toshiba Diagnostics for
the Ethernet printer” on page 83.
WiFi Interface
Attach your WiFi enabled system to the printer network. Refer to the sections on
configuring the WiFi adapter in the Toshiba SurePOS 4610 User's Guide for for Models
2CR and 2NR.
The 4610 Web interface is now be accessible at the printer IP address that is printed on the
test receipt. Log on to the printer; the default Username and Password are “admin” and
“Admin” respectively. These may be redefined.
Note: For firmware 17, the username must be “Admin”.
After loging on, the following pages can be used for printer management.
Overview
Reports the printer serial number, model, firmware level, and the current Ethernet setting.
Statistics and Status:

Reports the user statistics of the printer and shows the current status of the printer.
Diagnostic
Supports receipt print test, cash drawer test, document print test, and MICR read test.
Network
Allows the user to change the current Network configuration.
SNMP
Allows the user to set up the SNMP managers and SNMP traps..
Printer setup
Allows the user to setup the data stored in the Main Logic Card. This includes setting the
Printer's Serial Number, Model Number, Low Paper Threshold, and Memory Allocation
and tests to store parameters for the Document backlash, Character Alignment and
Document Front Load alignment.
Admin Access
Allows the user to change the Login ID and Password used for the HTTP server.
System Update
Allows the user to upload firmware, font files, and configuration files.
Reset
Allows the user to reset the printer.

Note: After making configuration changes, a reset is required to save and activate the
changes.
Logout
Allows the user to log out of the printer.
4610 offline tools

To enter the firmware offline test and setup procedures for 4610 Models 2xR, complete the
following steps:
A
Figure 69. Paper feed and document feed buttons
1. Open the paper cover ( C ) and press the power button to power on the printer. The power
button comes with a cover over it, so it may be necessary to use a paper clip or similar item
to push the button through the cover. See Figure 70 for the location of the power button.
Figure 70. Pressing the power button

2. Close the paper cover and press and hold the paper feed button ( A ) while the printer is
powering up. Release the button when printing starts.

3. The following offline selection menu is printed. See Figure 71.
See Table 15 for an explanation of these menu items.
Off-line Selection started
To select a sub-menu or test:
FIRST, press the paper feed button the indicated number of times.
THEN, press again and hold button down at least 1
second to confirm selection.
Sub-menus and tests Press

Thermal Receipt test 1
Choose Emulation Mode 2
Model Selection 3
EIA-232/RS-232 Flow Control 4
More Selections 5
To exit Off-line setup, open printer cover.

Figure 71. Example of the offline selection main menu
4. Follow the instructions that are printed for each required test.
Summary of offline test menus

Although other offline test methods are available, use the firmware offline taste menus to
perform the offline tests (see “Using individual offline tests” on page 94).
Table 15, Table 16, and Table 17 describe the available firmware offline test menus.
Note: The menu options numbered on the menu item will differ depending on the features that
are installed on the printer. For example, an Ethernet interface will have different menu options
than an RS-232 interface.
Table 15. Summary of the offline test menu items for Models 2xR - Main Menu
Menu item Sub-menu (if applicable) Definition

1. Thermal receipt Prints off-line receipt
test
Compatibility with Legacy Changes the command set and statuses to
4610 (Non-network printers) support the previous drivers and
applications (such as plug and play for
existing 4610 printers).
Note: Not applicable to Ethernet interface
2. Choose printers.
emulation mode
Diagnostic Mode (Network Printer)
Native mode Changes the command set and statuses to
support the low-paper detection, paper jam
detection, and other 4610 Model 2CR and
2NR sensors.
2. Enable Fiscal
Testing (Printers
attached to Fiscal
bases)
Specify the printer type:
3. Model Selection
MICR reading 4610-2CR

Non-MICR reading 4610-2NR
Baud Rate: EIA-232 interface printers only. Options for
available baud rates and flow control.
1. 9600 Baud, DTR/DSR
2. 9600 Baud, XON/XOFF
4. EIA-232/RS-232 3. 19200 Baud, DTR/DSR
Flop 4. 19200 Baud, XON/
XOFF
5. 115200 Baud, DTR/DSR
6. 115200 Baud, XON/
XOFF
1. Restore Network Network (Ethernet and WiFi) interface

Defaults: printer only. User-defined fixed IP is only
valid if there is already a user-defined Fixed
Important: This will IP stored in the printer. This can be setup
erase all user-defined with the WEB API.
settings that may have
been stored in the
printer, including
HostName, SNMP
manager and options,
user-defined fixed IP
4. Network addresses, HTTP User
Configuration ID and password, and
any configurations
stored in the WiFi
interface card.
2. Disable Auto IP
3. Disable Fixed IP
4. User-defined Fixed IP
5. Fixed IP1
6. Fixed IP2
7. Fixed IP3
5. More selections Provides additional menus: Prints Level 2 Menu
Table 16. Summary of the offline test menu items for Models 2xR - Level 2 Menu
1. MCT listing Prints out all the MCT and Provides information for service personnel.
statistics that are stored in
both the Flash and the
EEPROM.
Set Low Set Critical Low Choose Thresholds for Low Paper and
Paper Paper Critical Low paper status. Than instructed to
Threshold Threshold insert a small roll of paper in the printer to
calibrate for that paper type. During the test,
2. Low-paper 1. 1000 1. 50 mm the printer ejects all of the paper from this
calibration mm 2. 100 mm roll.
2. 2000 3. 200 mm
mm 4. 300 mm
5. 400 mm

3. 3000
mm
4. 4000
mm
5. 5000
mm
3. Cash Drawer Instructions will print for Cash Drawer test requires a key to open the
Test running Cash Draw test. Cash Drawer.
4. MICR Read Test Read the MICR on check Check must be inserted face down, (see label
inserted. on the printer.) Results will be printed on
the receipt.
5. Document Print Print Test Message on Insert a half sheet of paper into Document
Test Document station. station to being this test. This test will print
test receipt on document and monitor print
head movement. A message will print on the
receipt if error detected.
1. Character Alignment Aligns the left to right printing in the
Document Portrait station.
2. Document Backlash Aligns the left to right printing in the
Document Landscape station.
6. Slip Station
Alignment 3. DI Front Load Sets the first print position when inserting a
document.
4. Return to Previous menu
5. End Test
7. More selections Provides additional Prints Level 3 Menu
selections
Table 17. Summary of the offline test menu items for Models 2xR - Level 3 Menu
1. Hex dump mode A debug mode that
is used to prints the
commands and data
that the printer
receives. This allows
the application
writer to see what
data is actually being
received at the
printer.
2. Execute printhead Thermal Print Head. Test the elements on
test the Thermal print
head. Prints results
on receipt.
Impact Print Head Test the wires on the
Impact print head.
Prints results on
receipt

3. Reset TPH user data Resets the User
Statistics stored for
the Thermal Print
head. This test is run
after installing a new
Thermal Print Head.
4. Code Page Menu To Print Code Pages or Select Font Size
1. Font A (10x20) Prints all resident
code page with the
Font A.
2. Font B (12x24) Prints all resident
code page with the
Font B.
3. Font C (8x20) Prints all resident
code page with the
Font C. .
4. Tall A (10x24) Prints all resident
code page with the
Tall A.
5. User Defined Code Page Prints User Defined
code pages. If the
page is not
downloaded black
boxes will be
printed.
5. Paper reduction 1. Line Spacing Dots 1. Use Application Adjusts the spacing
between print lines Setting between lines.
2. 4 Dots
3. 2 Dots
4. Return
Blank Space 1. Use Application Adjusts the spacing

Setting on line feed
2. 50% Reduction commands.
3. 75% Reduction
Barcode Height 1. Use Application Adjust the height of

printer. Setting the Barcode printed.
2. 25% Reduction
3. 50% Reduction
4. 75% Reduction
5. Return
Font Size 1. Use Application This would override

Setting fonts setting larger
2. Font A (override) the Font A, and use
Font A.
Return to main menu.

6. Main menu Prints the Main
Menu
Changing the interface card or logic card

During the servicing process, an interface card or logic card may be changed. If a new card
installed in the printer is a new FRU, the printer firmware automatically updates the new card
with the printer settings and other information. (These settings include the serial number, baud
rate, and model number. Note, when installing a new network card, the MAC address will not
be copied; the MAC address of the printer will change to that of the new interface adapter.) The
first time you power on the printer with a FRU card in it, the update will occur and the printer
will reset.
For proper operation, the information on the interface and logic cards must match. If you install
either card (interface or logic) with previously written firmware information, you must direct the
firmware to overwrite the correct card.
The following message is printed when an information mismatch occurs:
A card in the printer has been replaced
Main Logic's S/N is 41-MVT02
Interface Card's S/N is 41AAVT50
Check the serial number (S/N) of the
printer. The S/N is located next to the
document insert station and on the
bottom of the printer.
If S/N matches one of the above, please

update the card with the incorrect S/N.
If S/N does not match one of the above,

Refer to the Hardware Service Manual.
To select a sub-menu or test:

FIRST, Press the paper feed button
the indicated number of
times.
THEN, press again and hold
button down at least 1 second
to confirm selection.
OPTIONS. . . . . . . . . . Press
1. Main Logic Update Menu . . . . 1
2. Interface Card Update Menu . . 2
3. Continue without updating . . 3
To exit Off-line setup, open printer cover.

If you select option 1, the following message prints:
Main Logic Card Update Menu
Data will be copied from the
interface card to the main logic
Printer will reset when update is done.
To update the Main Logic Card,
Press the paper feed button
To Exit without updating, Open Printer Cover.

If you select option 2, the following message will print:

Interface Card Update Menu
To update the Interface Card,
Press the paper feed button
Data will be copied from the
main logic to the Interface Card.
To Exit without updating,

open printer cover
Selecting Option 3. Continuing without updating could produce unexpected results.
Configuring a printer when both cards are replaced

For proper printer operation, the firmware must correlate the serial number of the printer with
the serial number of the logic card; calibrate the alignment values for the Document Slip Station
and restore communication settings. When you replace either the logic card or the interface card,
the serial number is restored into the new card. However, if both cards are replaced, you must
store the correct serial number in the firmware.
For all interfaces except WiFi, these settings can be restored with the Toshiba Diagnostics for POS
Systems and Peripherals (see Chapter 4, Running tests and diagnostics tools on page 83). For
Network (Ethernet and WiFi), these settings can be done through Web pages. Calibration of the
alignment values for the Document Slip Station (Character Alignment, Document Backlash, and
DI Front Load), and communication settings can also be setup on the printer with the offline
tests.
Using individual offline tests

This section describe the various offline tests you can run individually to help diagnose issues
with the 4610 printers.
Resetting the printer and the document sensor threshold

To reset the printer:
1. Press and hold the paper feed and document feed buttons ( A and B in Figure 69) to enter
offline mode.
2. When the printer-ready indicator begins blinking, release both buttons.
3. Open and close the paper door by pressing the paper release button C in Figure 69.
Initiating the document insert station test

Note: Use the offline menus to initiate this test.
To initiate the document insert station test, follow these steps:
1. Press and hold both the paper feed and document feed buttons ( A and B in Figure 69)
buttons to enter offline mode.
3. Press and release the document feed button to start the test.
Accessing the MICR read, flipper test (Model 2CR only)

The MICR read test is accessed through the sub-menus in offline mode.
Follow these steps to start the MICR read and flipper test:

1. Insert the check face down with the magnetic ink characters to the right.
2. To enter offline mode, press and hold both buttons until the printer-ready indicator begins
blinking.
3. Then release both buttons.
4. Press and release both buttons again. The printer reads the check.
5. Characters that match the magnetic ink characters are printed on the customer receipt. The
check is then flipped over and ejected.
Understanding MICR test results

If the characters printed do not match the magnetic ink characters, check the MICR read head.
The printer will insert question marks if the MICR read engine cannot decode a number. If the
printer detects noise, it will print out the amplitude and frequency of the noise, if possible.
Initiating the Test/Status Receipt

The Test/Status Receipt provides information for initial setup, basic functional verification, and
problem analysis. To print the Test/Status Receipt:
1. Press and hold both the paper feed and document feed buttons ( A and B in Figure 69).
3. Press and release the paper feed button to start the test. The contents of the Test and Status
receipt varies based on the Interface adapter. The following example is for the USB adapter.

Figure 72. Paper feed and document feed buttons
Troubleshooting
Table 18 contains common problem scenarios and steps to help you identify and resolve these
problems. For the latest troubleshooting guidance and symptom-fix information, go to the
Knowledgebase located on the Toshiba Global Commerce Solutions support website at
www.toshibacommerce.com/support. The Knowledgebase contains additional information that

is gathered from field experience, and might not have been available at the publishing date of
this document.
Table 18. Troubleshooting

If the problem is... Then do this...
Printer-ready indicator is OFF • Check the power to the printer.
• If connected to a system using the RS-485 communication port, check that
the system is powered ON and cable 7 is connected.
• If using a USB Interface Card (IFC) without a Powered USB cable, a RS232
IFC, an Ethernet IFC, or a WiFi IFC, check that the brick power supply is
connected to the printer and plugged into an AC power source.
• If using USB communication with a powered USB cable, check that the
system is powered ON.
Printer-ready indicator is • Check that the customer receipt station has paper loaded correctly. Close
blinking the cover and push the Customer Receipt Feed button to feed a small
amount of paper.
• Check the document insert station printhead and paper path for any
obstructions.
• Check that the paper and ribbon doors are closed.
• Check that the cutter does not have an error.
• If connected using Ethernet or WiFi, verify that the main logic card and
Firmware meet the prerequisites. See "“Network interface adapter
prerequisites” on page 18 for additional details.
Checks not flipping (Model 2CR 1. Check for printer jams. Go to “Clearing jams in the check flipper area”
only) on page 78.
2. Print the offline menu and verify that the printer is configured correctly
for a MICR/flipper printer. See “4610 offline tools” on page 88.
Checks not reading (Model 2CR 1. Go to “Cleaning the MICR read head (Model 2CR only)” on page 76 .
only) 2. Print the offline menu and verify that the printer is configured correctly
for a MICR/flipper printer. See “4610 offline tools” on page 88.
Customer receipt station is • Ensure that the paper roll is not upside down. Go to “Loading and
feeding paper, but is not replacing the paper roll” on page 65.
printing. • Clean the printhead. See “Cleaning the thermal printhead” on page 77.
Document insert station is not • Check the paper path.

printing • Check to see if the ribbon is installed correctly.
• Change the ribbon. See “Replacing the ribbon” on page 69.
Printer not cutting • Check for a paper jam.

• Verify that the paper door is closed.
• If the cutter is jammed, follow these steps:
1. Open the paper door; the cutter should automatically reset.

If the problem is... Then do this...
2. If the paper door will not open, open the ribbon door and locate the
blue thumbscrew. Turn the screw counter clockwise until the cutter is
retracted enough to open the paper door.
3. If the cutter does not automatically reset, use the blue thumbscrew to
fully retract the cutter.
Firmware will not update to an • On an Ethernet printer, verify the firmware file is greater than 15.03.
earlier version • Perform an offline test to determine which sensor type you have.
• Paper Out Sensor Type 1 • Paper out sensor is not working:
requires 9.x firmware or later.
1. Check printer firmware level by performing an offline test.
• Ethernet Communications
2. If the firmware version is earlier than 9.x and the paper ready light
requires 15.03 firmware or
stays green when the paper is out, update the firmware to 9.x or later.
later.
3. Perform the Paper-out sensor test in the offline menu.
• WiFi Communications
requires 18 firmware or later.
Document insert station is not • Verify that the ribbon is properly installed.
working properly • Check the form or paper against the printer spec.
• Adjust the print head gap (contact Toshiba service for assistance).
• Verify that the impact platen is free to rotate. If it is not free, remove the
upper throat assembly. Locate the paper guide on the platen assembly
directly below the MICR head (Model 2CR only). Rotate the paper guide
until the platen assembly is free to rotate. Reassemble the upper throat
assembly.
• After all of the above steps have been tried, readjust the platen bushings.
(contact Toshiba service for assistance).
Ethernet printer not • Check that the Ethernet cable is plugged into the printer and the LEDs are
communicating/printing lit. (See Identifying the controls and indicators.)
• Check that the printer has an IP address by printing a test and Status
receipt.
• Check the network to which that the printer is connected.
Ethernet printer or WiFi printer • Make sure the logo has been downloaded via the configurations utility or
not printing logos that the application downloads the logo via UPOS.
• See Ethernet Configuration for more information.
WiFi printer not printing • Print a Test Receipt and verify the network status. See “Initiating the Test/
Status Receipt” on page 95 for more information.
• Verify the printer's network connection:
• Is the WiFi Adapter Interface accessible from a system on the
enterprise network using the web browser?
• Is the Printer Interface accessible from a system on the enterprise
network using the web browser?
• Verify that the WiFi signal strength is sufficient. See “Initiating the Test/
Status Receipt” on page 95 for more information.
Note:

1. Record all symptoms before calling for service.
2. If you receive software error messages, refer to the software manual of the application.
3. Call your service representative.

Appendix A. Parts listing
Parts listing
This section describes how to order field replaceable parts for the Model 2CR and 2NR,
including how to use the FRU catalog, assembly diagram, and parts assembly index.
How to use the FRU catalog

“Assembly 1: Models 2CR and 2NR printers” on page 102 includes drawings of the printer
parts, and a corresponding index for all field replaceable parts on page “Assembly 1: Models
2CR and 2NR printers” on page 102. The corresponding index provides the part number, the
quantity required (units), and a description of the part.
SIMILAR ASSEMBLIES
If two assemblies contain a majority of identical parts, they are broken down on the same
list. Common parts are shown by one index number. Parts specific to one or the other of
the assemblies are listed separately and identified by description.
AR
(As Required) in the Units column indicates that the quantity is not the same for all
machines.
NP
(Non-Procurable) in the Units column indicates that the part is non-procurable and that
the individual parts or the next higher assembly should be ordered.
NR
(Not Recommended) in the Units column indicates that the part is procurable, but not
recommended for field replacement, and that the next higher assembly should be
ordered.
R
(Restricted) in the Units column indicates the part has a restricted availability.
INDENTURE
The indenture is marked by a series of dots located before the parts description. The
indenture indicates the relationship of a part to the next higher assembly.
No Dot
Main assembly
One Dot
Detail parts of a main assembly
One Dot
Subassembly of the main assembly
Two dots
Detail part of a one-dot subassembly
Two dots
Subassembly of a one-dot subassembly
Three dots
Detail part of a two-dot subassembly

Assembly 1: Models 2CR and 2NR printers
1
3
5
6
8
28
9
11
10
20
20
18
12
13
20
14
20 15
21 16
22
23
24
17
29
25
26
27

Asm–Index Part Number Units Description
Note: The IBM part number is included in parenthesis immediately following the Toshiba
Global Commerce Solutions part number (if applicable).
-1 3AC00526600 1 Model 2NR with pearl
(01CN542) white covers
-1 3AC00526700 1 Model 2CR with pearl
(01CN545) white covers
-1 3AC00526800 1 Model 2NR with iron
(01CN543) gray covers
-1 3AC00526900 1 Model 2CR with iron
(01CN546) gray covers
-2 3AC00529700 1 Paper door, pearl
(01CN550) white
-2 3AC00529800 1 Paper door, iron gray
(01CN551)
-3 3AC00528100 1 Main cover, pearl
(01CN548) white (includes cutter
blade/tear bar asm)
-3 3AC00528200 1 Main cover, iron gray
(01CN549) (includes cutter blade/
tear bar asm)
-4 40N6932 1 Thermal cutter
assembly
-5 80Y3196 1 Document paper feed
motor, gear, and ESD
clip
-6 44D0152 1 Impact platen
assembly (Model
2CR)
- 1 • Impact platen
- 1 • MICR head
- 1 • Document sensors
- 1 • Miscellaneous
hardware
-6 44D0154 1 Impact platen

assembly (Model
2NR)
- 1 • Impact platen
Appendix A. Parts listing 103

- 1 • Document sensors
hardware
-7 3AC00529200 1 Tear bar assembly

(01CN552) (includes tear bar and
stationary blade)
- 1 • Tear bar
- 1 • Stationary cutter
blade
-8 44D0187 1 Thermal latch

assembly
- 1 • Latch
- 1 • Blue cover open

button
hardware
-9 44D0189 1 Thermal printhead

-10 80Y1240 1 Paper out sensor
assembly
-11 40N7656 1 Main logic card
-12 80Y1120 1 Impact printhead/
carriage assembly
-13 np Main frame assembly
-14 44D0184 1 Transport motor
assembly
-15 40N7169 1 Flipper door, pearl
white (Model 2CR)
-15 40N7170 1 Flipper door, iron
gray (Model 2CR)
-15 40N7163 1 Flipper door, pearl
white (Model 2NR)
Note: Model 2NR
doors have no
magnet, rollers, or
springs
-15 40N7164 1 Flipper door, iron
gray (Model 2NR)

Note: Model 2NR
doors have no
magnet, rollers, or
springs
-16 80Y0777 1 Ribbon door, pearl
white
-16 80Y0778 1 Ribbon door, iron
gray
-17 44D0178 1 Ribbon drive
assembly
-18 46N2640 1 Thermal paper feed
motor and gears
-19 3AC00528400 1 Upper throat
(01CN544) assembly (Model
2NR)
- 1 • Upper plate
- 1 • DI roller
- 1 • Wear plate
hardware
-19 3AC00528300 1 Upper throat

(01CN547) assembly (Model
2CR)
- 1 • Upper plate
- 1 • DI roller
- 1 • Pressure pad
hardware
-20 44D0196 1 Paper stage, rollers,

and lift spring
-21 46N2639 1 Flipper rollers and
springs (Model 2CR)
-22 44D0195 1 Low-paper sensors
-23 44D0179 1 Distribution card
Appendix A. Parts listing 105

-24 44D0177 1 Flipper cartridge
assembly (Model
2CR)
-25 44D0161 1 Skirt, iron gray
-26 44D0204 1 Ground strap
-27 00L8164 1 RS-485 interface card
(Japan)
-27 00L8149 1 USB interface
-27 00L8111 Ethernet interface
card
-27 3AC00501000 WiFi intereface card
(01CN540)
-28 44D0185 1 Transport shaft and
adjusters:
- 1 • Belt tensioner
assembly
- 1 • Belt tensioner
spring
- 1 • Carriage timing
belt
-29 40N7139 1 Flipper filler (Model

2NR)
-
- 44D0198 1 DI and paper out
sensors cable
- 44D0197 1 Flipper, ribbon,
transport cable
- 44D0199 1 CR paper feed motor
cable
- 96X4791 1 Silicone oil
- 69X7671 1 Cleaning swab
- 80Y3363 1 Test check (Model
2CR only)

Appendix B. Product specifications
Product specifications
This section describes the Model 2CR and 2NR physical specifications, including the printer size,
temperature guidelines, connector pin assignments, print dimensions, printer speed, printer
acoustics, bar codes generated, and resident code pages.
Physical dimensions
Figure 73 describes the physical dimensions:
19
(7. 8 mm
8i
n .)
14
(5. 0 mm
25 5i
5 n.)
(10 mm mm )
in. 0 . 5 n.
) 20 .89 i
(7
2 mmn.)
20 01 i
8
(7.
Figure 73. SureMark 4610 Model 2CR and 2NR dimensions
Table 19. Summary of dimensions

Width: 202 mm (7.801 in.) footprint
200.5 mm (7.89") with overhanging edge
Height: Front: 140 mm (5.5 in.)
Rear: 198 mm (7.8 in.)
Depth: 277 mm (10.914 in.)
Weight: 4.8kg (10.582 lb)
Temperature and humidity limits

Extreme temperatures can impact the performance and durability of the Model 2CR and 2NR
printers. The humidity and temperature limits for the Model 2CR and 2NR printers are:

Shipping
-40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity including condensation,
but excluding rain
Storage
0° to 60° C (32° to 140° F)
Operating
5° to 40° C (41° to 104° F) with 8% to 80% relative humidity
Connector pin assignments

The following sections describe the connector pin assignments for the external connectors
Power supply
Table 20. Power supply pin designations
Pin Signal
1 +24 V DC
2 Not connected
3 Ground
USB
Table 21. USB pin designations
Pin Signal
1 Vbus (+5 V DC)
2 Minus data
3 Plus data
4 Ground
Powered USB
Table 22. Powered USB pin designations
Pin Signal
1 Ground (+24 VDC)
2 (+24 VDC)
3 Ground (Vbus)
4 Plus data
5 Minus data
6 Vbus +5VDC

Pin Signal
7 +24 VDC
8 Ground (+24 VDC)
RS-232
Table 23. RS-232 pin designations
Pin Signal
1 Not connected
2 Transmit
3 Receive
4 DTR
5 Signal ground
6 DSR
7 Not connected
8 RTS
9 Not connected
RS-485
Table 24. RS-485 pin designations
Note: The 24V version is available in Japan; all 38 V DC's change to 24 V DC for that card.
Pin Signal
1 +5 V DC
2 Ground (5 V DC)
3 +5 V DC
4 Ground (5 V DC)
5 +5 V DC
6 Ground (5V DC)
7 Data "B"
8 Data "A"
9 Ground (38 V DC)
10 +38 V DC
11 Ground (38 V DC)
12 +38 V DC
Appendix B. Product specifications 109

Pin Signal
13 Ground (38 V DC)
14 +38 V DC
15 Ground (38 V DC)
16 +38 V DC
Cash drawer
A single connector can drive either a single cash drawer or two cash drawers using a special
cable. The connector provides a status line if one of the cash drawers is open. The cash drawer
cannot be activated while the printer is operating.
Table 25. Cash drawer connector pin designations

Pin Signal
1 Not connected
2 Solenoid 1 drawer
3 Cash drawer status
4 +24 VDC
5 Solenoid 2 drawer
6 Ground
Printing width, speed, and acoustics

This section provides detailed specifications on the printer's speed, width, and the acoustics.
Print measurements
Table 26 summarizes the printer speed, paper size, and print area for each type of document that
can be printed by the Model 2CR and 2NR:
Table 26. Station characteristics

Characteristic Customer Receipt Station Document Insert Station
Speed (see 80 lps 4.1 lps wide station
note
following 4.7 lps narrow station
(8 lpi)
table)
Paper Width All models: 80 mm (3.54 in.)
Print Width 34 characters at 12 cpi, 37 characters at 12 cpi,

44 characters at 15 cpi, 47 characters at 15 cpi,
48 characters at 17 cpi 52 characters at 17 cpi.
57 characters at 20 cpi
Pitch 12, 15, 17, 20 cpi 12, 15, 17 cpi

Note: To conserve power, the Model 2CR and 2NR reduce their throughput when printing high
print densities, such as logo messages or full black lines. Because these types of print messages
are used on a limited basis, the overall performance when printing a customer receipt is not
noticeably affected.
The reduced print speed is based on the number of print dots that are turned on for a given print
line, which is defined as dot utilization. Dot utilization is typically low for normal character
printing and up to 100% for full black line printing. The SureMark printer operates at 80 lps at
low dot utilization, and at slower speeds as the dot utilization increases.
Figure 74 and Figure 75 show the printable area on an inserted document for both portrait and
landscape.
2.0 mm
83.0 mm (3.3 in)
5 mm minimum
Print Field
80 mm (3.1 in) minimum 47 char at 15 cpi

when using check flipper 52 char at 17 cpi
223 mm (8.8 in) maximum

when using check flipper
35 mm (1.3 in)
minimum
101.6 mm maximum when using check flipper

65 mm minimum when using check flipper
51 mm (2.0 in) minimum
Figure 74. Printable area of an inserted document (portrait)

17mm for landscape printing
83.0 mm (3.3 in)
10 mm minimum
Print Field
223 mm (8.8 in) maximum

223 mm maximum
for landscape
38 mm (1.5 in)
minimum for landscape
101.6 mm maximum when using check flipper

65 mm minimum when using check flipper
Figure 75. Printable area of an inserted document (landscape)

Figure 76. Required specification for an inserted document
Printer acoustics
One of the key features of the Model 2CR and 2NR is the capacity to quietly print your
documents. Table 27 summarizes the sound specifications for the Model 2CR and 2NR printers.
Table 27. Sound characteristics
Type Description LwAd LpAm <LpA>m

Operating Idling Operating Idling (dB) Operating Idling (dB)
(bels) (bels) (dB) (dB)
SureMark Printer 5.7 N/A 61.5 N/A 47 N/A
Notes:
LwAd
The declared upper limit of the sound power level for a random sample of machines.
LpAm
The mean value of the A-weighted sound pressure levels at the operator position (if any)
for a random sample of machines.

<LpA>m
The mean value of the A-weighted sound pressure levels at the one-meter (bystander)
positions for a random sample of machines.
N/A
Indicates not applicable.
All measurements were made in accordance with ISO 7779 and reported in conformance with
ISO 9296.
Bar codes
With the 4610 SureMark printers, you can define and print bar codes on your customer receipts.
The bar codes always print in black with thermal printing. You can generate bar codes with the
following fonts:
• GS1 DataBar Omni-Directional
• GS1 DataBar Omni-Directional Stacked
• GS1 DataBar Expanded
• GS1 DataBar Expanded Stacked
• QR Code
• UPC A/E
• JAN 8 (EAN)
• JAN 13 (EAN)
• Code 39
• ITF
• Code 128 A, B, C
• Code 93
• Codabar
• PDF417
Resident code pages

These code pages are resident in the printer:
• Generic
• 437 (US)
• 858 (International)
• 860 (Portuguese)
• 863 (Canadian French)
• 865 (Norwegian)
• 869 (Greek)
• 857 (Turkish)
• 864 (Arabic)
• 867 (Hebrew)
• 852 (Hungarian, Polish, Czech, Romanian, Slovak, Slovenian, Croatian)
• 848 (Ukrainian)
• 866 (Cyrillic)
• 872 (Bulgarian, Serbian)
• 775 (Lithuanian, Latvian, Estonia)
• 861 (Icelandic)
• 1250 (Windows Latin 2)
• 1251 (Windows Cyrillic)
• 1252 (Windows Latin 1)

• 1253 (Windows Greek)
• 1254 (Windows Turkish)
• 1255 (Windows Hebrew)
• 1256 (Windows Arabic)
• 1257 (Windows Baltic Rim)
• 1258 (Vietnam support - Thermal only)
• 932 (Japan)
• 949 (Korea)
• 950 (Traditional Chinese)
• 1381 (Simplified Chinese)
The firmware supports the following in the thermal station:
• Proportional fonts
• Scalable fonts
• Color printing: black plus one accent on two-color thermal paper (thermal station only)
• Watermark Printing
• Upside-down printing

Notices
This information was developed for products and services offered in the U.S.A.
Toshiba Global Commerce Solutions may not offer the products, services, or features discussed
in this document in other countries. Consult your local Toshiba Global Commerce Solutions
representative for information on the products and services currently available in your area. Any
reference to a Toshiba Global Commerce Solutions product, program, or service is not intended
to state or imply that only that Toshiba Global Commerce Solutions product, program, or service
may be used. Any functionally equivalent product, program, or service that does not infringe
any Toshiba Global Commerce Solutions intellectual property right may be used instead.
However, it is the user's responsibility to evaluate and verify the operation of any non-Toshiba
Global Commerce Solutions product, program, or service.
Toshiba Global Commerce Solutions may have patents or pending patent applications covering
the subject matter in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:

Attn: General Counsel
3901 South Miami Blvd.
Durham, NC 27703
United States of America
The following paragraph does not apply to the United Kingdom or any other country where
such provisions are inconsistent with local law: TOSHIBA GLOBAL COMMERCE SOLUTIONS
PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. Toshiba Global Commerce Solutions may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any time without
notice.
Toshiba Global Commerce Solutions may use or distribute any of the information you supply in
any way it believes appropriate without incurring any obligation to you.
Any references in this information to non-Toshiba Global Commerce Solutions Web sites are
provided for convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Toshiba Global
Commerce Solutions product and use of those Web sites is at your own risk.
Information concerning non-Toshiba Global Commerce Solutions products was obtained from
the suppliers of those products, their published announcements or other publicly available
sources. Toshiba Global Commerce Solutions has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to non-Toshiba Global
Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce
Solutions products should be addressed to the suppliers of those products.
This information is for planning purposes only. The information herein is subject to change
before the products described become available.

Telecommunication regulatory statement
This product is not intended to be connected directly or indirectly by any means whatsoever to
interfaces of public telecommunications networks, nor is it intended to be used in a public
services network.
Electronic emission notices

When you attach a monitor to the equipment, you must use the designated monitor cable and
any interference suppression devices that are supplied with the monitor.
Federal Communications Commission (FCC) statement

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own
expense. There is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or experienced radio TV technician for help.
Properly shielded and grounded cables and connectors must be used in order to meet FCC
emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or
television interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
FCC Radiation Exposure Statement

To comply with the FCC RF exposure compliance requirements, the separation distance between
the antenna and the body of all persons must be at least 20 cm (8 inches).
Industry Canada Class A Emission Compliance statement

This Class A digital apparatus complies with Canadian ICES-003 and RSS247.
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired
operation of the device.

Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe A est conforme aux normes NMB-003 et RSS247 du Canada.
Le fonctionnement est soumis aux conditions suivantes :
1. Ce périphérique ne doit pas causer d’interférences;
2. Ce périphérique doit accepter toutes les interférences reçues, y compris celles qui risquent
d’entraîner un fonctionnement indésirable.
Industry Canada Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
cm (8 inches) from the body of all persons.
European Union Electromagnetic Compatibility (EMC) Directive

Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive
2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic
compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a non-recommended modification of the
product, including the fitting of non-Toshiba Global Commerce Solutions option cards.
This product has been tested and found to comply with the limits for Class A Information
Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class
A equipment were derived for commercial and industrial environments to provide reasonable
protection against interference with licensed communication equipment.
Attention: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
Responsible manufacturer:
Durham, NC 27703
European Community contact:
Toshiba Global Commerce Solutions, Inc.
Brand Manager - Europe, Middle East & Africa
3 New Square, Bedfront Lakes, FELTHAM, TW14 8HB, UK
Tel: 44-7967-275819
e-mail: robin.lyon@toshibagcs.com
Germany Class A statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur
Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-
Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren
und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions
. Notices 119
empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine
Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
Zustimmung der Toshiba Global Commerce Solutions verändert bzw. wenn
Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Toshiba Global
Commerce Solutions gesteckt/eingebaut werden.
EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: “Warnung:
Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-
Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene
Maβnahmen zu ergreifen und dafür aufzukommen.”
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von
Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik
Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische
Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte
der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-
Konformitätszeichen - CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
Durham, NC 27703
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
Brand Manager - Europe, Middle East & Africa
3 New Square, Bedfront Lakes, FELTHAM, TW14 8HB, UK
Tel: 44-7967-275819
e-mail: robin.lyon@toshibagcs.com
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.
Australia and New Zealand Class A statement

Aviso para los usuarios de México

La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia prejudicial.
2. Este equipo o dispositivo debe aceptar cualquier interferencia. Incluyendo la que pueda
causar su operación no deseada.
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la
impresora.

People's Republic of China Class A electronic emission statement
Russian Electromagnetic Interference (EMI) Class A statement
Japanese Electrical Appliance and Material Safety Law statement
Japanese power line harmonics compliance statement
Japan Voluntary Control Council for Interference Class A statement

Attention: This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI). If this equipment is used in a domestic environment, radio interference may
occur, in which case, the user may be required to take corrective actions.
Japan Electronics and Information Technology Industries

Association (JEITA) statement
Japan Electronics and Information Technology Industries Association (JEITA) Confirmed

Harmonics Guidelines with Modifications (products greater than 20 A per phase).
. Notices 121
Korean communications statement
Please note that this device has been approved for business purposes with regard to
electromagnetic interference (Type A). If you find this is not suitable for your use, you may
exchange it for a non-business purpose one.
Taiwanese Class A compliance statement
Taiwan contact information
Toshiba Global Commerce Solutions Taiwan Product Service Contact Info:

Rm. 1, 5F., No.3-2, Park St., Nangang Dist., Taipei City, Taiwan
Telephone: 0800-001-939
Cable ferrite requirement

All cable ferrites are required to suppress radiated EMI emissions and must not be removed.

Electrostatic discharge (ESD)
Attention: Electrostatic discharge (ESD) damage can occur when there is a difference in charge
between the part, the product, and the service person. No damage will occur if the service
person and the part being installed are at the same charge level.
ESD damage prevention
Anytime a service action involves physical contact with logic cards, modules, back-panel pins, or
other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common
ground point on the product through the ESD wrist strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green wire ground, or
the round ground prong on the AC power plug. Coax or connector outside shells can also be
used.
Handling removed cards
Logic cards removed from a product should be placed in ESD protective containers. No other
object should be allowed inside the ESD container with the logic card. Attach tags or reports that
must accompany the card to the outside of the container.
Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations.
Toshiba Global Commerce Solutions encourages owners of information technology (IT)
equipment to responsibly recycle their equipment when it is no longer needed. Toshiba Global
Commerce Solutions offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products. Information on Toshiba
Global Commerce Solutions product recycling offerings can be found on the Toshiba Global
Commerce Solutions product recycling programs website.
Español: Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa
nacional o local aplicable. Toshiba Global Commerce Solutions recomienda a los propietarios de
equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando
éstos ya no les sean útiles. Toshiba Global Commerce Solutions dispone de una serie de
programas y servicios de devolución de productos en varios países, a fín de ayudar a los
propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las
ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba
Global Commerce Solutions product recycling programs.
Notice: This mark applies only to countries within the European Union (EU) and Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste
electrical and electronic equipment (WEEE). The Directive determines the framework for the
return and recycling of used appliances as applicable throughout the European Union. This label
is applied to various products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la
Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de
retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne.
Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne
doit pas être jeté mais être récupéré en fin de vie.
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to
be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with
the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of
. Notices 123
end of life EEE as unsorted municipal waste, but use the collection framework available to
customers for the return, recycling, and recovery of WEEE. Customer participation is important
to minimize any potential effects of EEE on the environment and human health due to the
potential presence of hazardous substances in EEE. For proper collection and treatment, contact
your local Toshiba Global Commerce Solutions representative.
Disposal of IT products should be in accordance with local ordinances and regulations.
Battery safety
FG：!"#$%&。()*+,，-./0"#1234"。
-.：6"#78198:;、6"#=>? 100°C (212°F) @A、BC1DE。 (C003)
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.
Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or
lithium ion battery. Consult your user manual or service manual for specific battery information.
The battery must be recycled or disposed of properly. Recycling facilities may not be available in
your area. For information on disposal of batteries outside the United States, go to the Battery
disposal website or contact your local waste disposal facility.
For Taiwan:
Please recycle batteries.

For the European Union:
Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European Directive
2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The
Directive determines the framework for the return and recycling of used batteries and
accumulators as applicable throughout the European Union. This label is applied to various
batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of
life per this Directive.
Les batteries ou emballages pour batteries sont étiquetés conformément aux directives
européennes 2006/66/EC, norme relative aux batteries et accumulateurs en usage et aux batteries
et accumulateurs usés. Les directives déterminent la marche à suivre en vigueur dans l'Union
Européenne pour le retour et le recyclage des batteries et accumulateurs usés. Cette étiquette est
appliquée sur diverses batteries pour indiquer que la batterie ne doit pas être mise au rebut mais
plutôt récupérée en fin de cycle de vie selon cette norme.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to
indicate that they are to be collected separately and recycled at end of life. The label on the
battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead,
Hg for mercury and Cd for cadmium). Users of batteries and accumulators must not dispose of
batteries and accumulators as unsorted municipal waste, but use the collection framework
available to customers for the return, recycling and treatment of batteries and accumulators.
Customer participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence of hazardous
substances. For proper collection and treatment, contact your local Toshiba Global Commerce
Solutions representative.
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of
batteries, accumulators and power cells includes the cost of the environmental management of
their waste.
For California:
Perchlorate material – special handling may apply
Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of Regulations Title 22,
Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part
includes a lithium manganese dioxide battery which contains a perchlorate substance.
Flat panel displays

The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as required by
local ordinances and regulations.
. Notices 125
Monitors and workstations
Connecticut: Visit the website of the Department of Environmental Protection at
www.st.gov/dev for information about recycling covered electronic devices in the State of
Connecticut, or telephone the Connecticut Department of Environmental Protection at
1-860-424-3000.
Oregon: For information regarding recycling covered electronic devices in the state of Oregon,
go to the Oregon Department of Environmental Quality site at www.deq.state.or.us/kj/
electronics.htm.
Washington: For information about recycling covered electronic devices in the State of
Washington, go to the Department of Ecology Website at fortress.wa.gov/ecy/recycle/ or
telephone the Washington Department of Ecology at 1-800-Recycle.
Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or
other countries, or both:
Toshiba
The Toshiba logo
The following are trademarks of Toshiba Global Commerce Solutions in the United States or
other countries, or both:
AnyPlace
SureMark
SurePoint
SurePOS
The following are trademarks of International Business Machines Corporation in the United
States or other countries, or both:
DB2
DB2 Universal Database
IBM and the IBM logo
PS/2
Wake on LAN
WebSphere
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Magellan is a registered trademark of Datalogic Scanning, Inc.
SYMBOL a registered trademark of Symbol Technologies, Inc.
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Celeron and Intel are trademarks of Intel corporation in the United States, or other countries.
Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the
United States, or other countries, or both.
Other company, product, or service names may be trademarks or service marks of others.

Index
controls and indicators (continued)
4610 Offline Tools paper supply 21 F
changing the interface or logic card 93 printer status 21
4610 Web Interface for Configuration and covers ferrite requirement 122
Maintenance 87 removing the covers 31 firmware offline tests
removing the flipper door 34 offline test menu 89
removing the main cover 33 storing a new serial number 94
A removing the paper door 31 firmware offline tests setup procedures 88
flat panel displays 125
removing the ribbon door 32
acoustics 113 removing the skirt cover 34 flippable document specifications 69
adjusting the printhead gap 63 flipper cartridge
removing or replacing 36
D flipper door
B removing or replacing 34
flipper springs and rollers
damage from electrostatic discharge 123
bar codes, supported 114 removing or replacing 61
diagnostics 83
battery return program 124 forms, document insert, specifications 68
diagnostics package
FRU labeled parts diagram 25
Ethernet printer 83
FRU parts assembly list
RS-232 printer 86
C RS-485 printer 86
USB printer 86
RU part number 102
cable connections, identifying 27 dimensions

cable ferrite requirement 122 physical 107 G
calling for service 23 print 111
changing the interface card or logic card 93 disposal of equipment 123 grounding strap
check verification, printing 72 distribution card removing or replacing 60
checks removing or replacing 35
clearing jams 78 document insert cover 34
inserting 72 document insert forms 68 H
Class A compliance statement document paper-feed motor and gear
Australia and New Zealand 120 removing or replacing 52 handling static-sensitive devices 25
China 121 document sensor threshold, resetting 94 hardware adjustment procedures 63
European Union 119 documents hardware requirements 20
FCC (USA) 118 inserting 72 height, all models 107
Germany 119 humidity requirements 107
Industry Canada 118
Japan 121 E
Russia 121 I
cleaning electromagnetic Interference statement
MICR read head 76 Russia 121 identifying the cable connections 27
thermal printhead 77 electronic emissions notices identifying the controls and indicators 20
cleaning recommendations 76 Australia and New Zealand 120 impact platen assembly
clearing jams China 121 removing or replacing 46
checks 79 European Union 119 impact printer transport
DI Station 78 FCC (USA) 118 removing or replacing 40
code pages, resident 114 Germany 119 impact printing paper specifications 68
communication interfaces Industry Canada 118 individual offline tests 94
Ethernet interface card 16 Japan 121 inserting
RS-232 interface card 16 Korea 122 checks 72
RS-485 interface card 16 electrostatic discharge (ESD) 123 documents 72
USB interface card 15 end of life disposal 123 installing
WiFi interface card 17 equipment disposal 123 large paper rolls 69
configuration and testing 83 Ethernet interface adapter prerequisites 18
connector pin assignments interface card 16, 17 interface adapter prerequisites, network 18
cash drawer 110 Ethernet printer interface card
power supply 108 diagnostics package 83 removing or replacing 29
powered USB 108 troubleshooting scenarios 84 interfaces, communication 15
RS-232 109 European Union battery recycling introduction 13
RS-485 109 statement 125
USB 108
controls and indicators
document supply 22

opening (continued) removal and replacement (continued)
J the paper door 66 skirt cover 34
opening the paper door and ribbon door 28 tear bar assembly 53
jams 79 operating system requirements 19 thermal cutter assembly 55
Japan Electronics and Information overview of removal and replacements thermal latch assembly 50
Technology Industries Association parts 25 thermal printhead assembly 30
statement 121 thermal printhead cable 37
Japanese Electrical Appliance and Material transport motor 42
Safety Law statement 121
Japanese power line harmonics compliance
P upper throat assembly 44
removal and replacement procedures
statement 121 thermal paper-feed motor and gear 56
paper
Japanese VCCI Council Class A removing
document insert, specifications 68
statement 121 belt tensioner assembly 42
impact printing 68
large rolls 69 covers 31
supported types 67 distribution card 35
K thermal printing 67 document paper-feed motor and
paper door gear 52
Korean communications statement 122 removing or replacing 31 flipper cartridge 36
paper jams 79 flipper door 34
paper roll placement 67 flipper springs and rollers 61
L paper stage grounding strap 60
impact platen assembly 46
lift spring paper stage, rollers and lift spring impact printer transport 40
removing or replacing 54 removing or replacing 55 interface card 29
light-path LEDs 22 paper-out sensor assembly lift spring 54
loading removing or replacing 58 low-paper sensor card 59
large paper rolls 69 paper, thermal, specifications 67 main cover 33
paper rolls 65, 69 part number, FRU 102 main frame assembly 61
loading and replacing the paper roll 65 perchlorate 125 paper door 31
logic card physical dimensions 107 paper stage 54
removing or replacing 28 pictorial overview of all FRUs 25 paper stage, rollers and lift spring 55
Low paper sensing and calibration 80 print dimension 111 paper-out sensor assembly 58
low-paper sensor card printer acoustics 113 removing the printhead and carriage
removing or replacing 59 printer speed 110 assembly 38
printer statistics 74 ribbon door 32
printhead and carriage assembly ribbon drive assembly 51
M removing or replacing 38
printhead cleaning, thermal head 77
rollers 54
skirt cover 34
main cover printhead gap 63 tear bar assembly 53
removing or replacing 33 printing width 110 thermal latch assembly 50
main frame assembly product specifications 107 thermal paper-feed motor and gear 56
removing or replacing 61 thermal printhead assembly 30
mercury-added statement 125 thermal printhead cable 37
MICR read head, cleaning 76 R transport motor 42
upper throat assembly 44, 46
MICR test results, understanding 95
model and feature description 14, 15 removal and replacement removing the carriage timing belt 41
model number location 23 distribution card 35 removing the covers
document paper-feed motor and flipper door 34
gear 52 main cover 33
N flipper cartridge 36
flipper door (document insert
paper door 31
ribbon door 32
cover) 34 skirt cover 34
Network
flipper springs and rollers 61 removing the logic card 28
ethernet, WiFi 18
grounding strap 60 replacing
notices
impact platen assembly 46 large paper rolls 69
battery recycling 124, 125
impact printer transport 40 paper rolls 65, 69
cable ferrites 122
interface card 29 Resetting the printer and the Document
electronic emissions 118
logic card 28 Sensor Threshold 94
electrostatic discharge (ESD) 123
low-paper sensor card 59 resident code pages 114
end of life disposal 123
main cover 33 retrieving printer statistics 74
Toshiba 117
main frame assembly 61 ribbon
paper door 31 loading 69
replacement 69
O paper stage, rollers, and lift spring 54
paper-out sensor assembly 58 supported types 72
printhead and carriage assembly 38 ribbon door
offline test menu 89 removing or replacing 32
opening ribbon door 32
ribbon drive assembly 51 ribbon drive assembly

ribbon drive assembly (continued) USB interface card
removing or replacingg 51 connector pin assignments 108
ribbons, print 72 USB printer
rollers diagnostics package 86
RS-232
interface card 16
RS-232 interface card
W
connector pin assignments 109 weight, all models 107
RS-232 printer
diagnostics package 86
RS-485
interface card 16
RS-485 interface card
connector pin assignments 109
RS-485 printer
diagnostics package 86
S
safety information 9
serial number location 23
skirt cover
sound characteristics 113
specifications, printer 110
static-sensitive devices, handling 25
statistics, printer 74
storing a new serial number in the
firmware 94
supported paper types 67
T
Taiwanese battery recycling statement 124
tear bar assembly
Telecommunications regulatory
statement 118
temperature requirements 107
Test/Status Receipt 95
thermal latch assembly
thermal paper specifications 67
thermal paper-feed motor and gear
thermal printhead assembly
thermal printhead cable
thermal printhead, cleaning 77
trademarks 126
transport motor
troubleshooting 96
U
understanding the light-path LEDs 22
upper throat assembly
USB
interface card 15
Index 129
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Toshiba Global Commerce Solutions

SureMark 4610 Printers

Hardware Service Guide

Chapter 2. Removing and replacing

© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 3

4 Hardware Service Guide for Models 2CR and 2NR

© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 5

© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 7

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 9

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la informacion de seguridad.

10 Hardware Service Guide for Models 2CR and 2NR

Who should read this guide

Where to find more information

© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 11

Figure 1. SureMark 4610 printer

Features and specifications

© Copyright Toshiba Global Commerce Solutions, Inc. 2013, 2016 13

Table 1. Printer specifications

Features 2CR 2NR

Document flipper form length 223 mm maximum N/A

14 Hardware Service Guide for Models 2CR and 2NR

Communication and power

Table 2. Communication interface, rate and power source

Chapter 1. Introducing the 4610 Models 2CR and 2NR 15

Figure 4 illustrates the communications connections on the RS-232 interface card.

Figure 5 illustrates the communications connections on the Ethernet interface card.

16 Hardware Service Guide for Models 2CR and 2NR

Chapter 1. Introducing the 4610 Models 2CR and 2NR 17

Figure 6. WiFi interface card

Network interface adapter prerequisites

18 Hardware Service Guide for Models 2CR and 2NR

Operating system requirements

Table 3. OS printer interface options

OS JavaPOS OPOS OPOS OPOS

POSReady All All All USB RS232

Windows 7 All All All USB RS232

POSReady 7 All All All USB RS232

Windows All All All USB RS232

Windows 8.1 All All All USB RS232

Windows 10 All All All USB RS232

Chapter 1. Introducing the 4610 Models 2CR and 2NR 19

OS JavaPOS OPOS OPOS OPOS

SUSE Linux All RS232

PC DOS 2000 RS232

Identifying the controls and indicators

20 Hardware Service Guide for Models 2CR and 2NR

Figure 7. Indicators and controls

Table 4. Paper supply LED Indicator

Table 5. Printer ready LED indicator

Chapter 1. Introducing the 4610 Models 2CR and 2NR 21

Table 6 describes the LED indicators that reflect document status:

Table 6. Document presence LED indicator

Document inserted / No document inserted ( E )

Table 7. Ethernet LED indicator

Ethernet LED indicator (see J in Figure 5)

Table 8. WiFi LED indicator

Wifi LED ( see Q Figure 6)

Understanding the Light-Path LEDs

22 Hardware Service Guide for Models 2CR and 2NR