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Dokumen - Tips 3verbal and Non Verbal Communication
Dokumen - Tips 3verbal and Non Verbal Communication
COMMUNICATION
ORAL WRITTEN
What is Oral Communication
Interchange of verbal message between sender and
receiver.
Quick and immediate than written communication
Ability to communicate through speech
Elements of Good Oral Communication
Voice quality : speech delivery, speed and volume
Style : blending of pitch and tone
Choice of words : appropriate words to convey the
intended message.
Adaptation : fitting messages to intended listeners.
Methods of Oral Communication
Interview Meetings
Grapevine Presentations
Three parts of Oral Communication
Introduction Body Conclusion
When the order was received the next day Mr. Aggarwal received a
consignment of 5 motors of 500 KW each.
CASE 1
Mr. Aggarwal of ABC company ltd. called up Mr. Naryanamurthy of
Narayan power projects Ltd. to place an order of Five 100 KW motors for
his company.
The conversation was as follows :
When the order was received the next day Mr. Aggarwal received a
consignment of 5 motors of 500 KW each.
Features
Creative Activity
Time factor
Fewer cycles
Essential for organisational communication.
Letters
Minutes Memoranda
Methods
Forms of Notices
Written
communi-
cation
Quotations Circulars
Manuals Reports
Purpose of Writing
Writing to Inform/Informative Writing to persuade/Persuasive
Writing Writing
• Focus on subject under • Focuses on reader
discussion • Seeks to convince
• Provides information and not • Supports viewpoint by giving
persuasion information and valid reasons
• Offers complete and exact • Invokes intended response of
information the reader.
• Information must be • e.g. a publishing company
presented logically and sending a brochure of their
clearly. latest edition to different
• e.g. account of facts , institutions.
statistics, scientific data,
`technical and business
reports.
3*3 Writing Process