CURRICULUM VITAE

TOLE MUEEZ
A/404, Shiv Krupa Apt,

Near Garib Nawaz Masjid,

Main Market Road,

Mumbra [dist] Thane – 400612

E-mail: mueeztole26@gmail.com

Mobile: 8898868292

CAREER OBJECTIVE

I would prepare myself for contributing in the progress of organization.

To secure a challenging position where I can effectively contribute my skills as

communication professional, processing competent technical skills

ACADEMIC QUALIFICATION

COURSE COLLEGE YEAR OF PASSING PERCENTAGE

/DEGREE /UNIVERSITY
TY BSC I.T MUMBAI 2018 2ND CLASS
UNIVERSITY
HSC MAHARASHTRA 2015 2ND CLASS
BOARD
SSC MAHARASHTRA 2013 1ST CLASSS
BOARD

SKILL SETS :
CATEGORY NAME
Computer Knowledge Excel, Microsoft, Power point, Internet surfing,PHP ,

TECHNICAL PROFIECIENCY :

CCNA (Routing & Switching )

1) Knowledge of Tcp\Ip, OSI layers, Wiresless Topologies

2) Knowledge of Ipv4 & Ipv6.
3) Routing Protocols : OSPF , EIGRP
4) Basic concepts of BGP.
5) Routing concepts : ACL ,NAT.
6) Switching concepts : STP,RSTP,VLAN,TRUNK,VTP.

WORKING EXPERIENCE

A Confident and reliable Network Support Engineer working from last

2.5 years in Networking with Orient Technologies, pvt Ltd from Oct
2018 till date.
Currently working as Team Leader
JOB ROLE :

1) Manage and guide a team of 35 agents and sr. agents.

2) Second level quality checks.
3) Meeting daily target of productivity of team.
4) Conduct training programs for new staff.
5) Preparing Reports and tracking of daily MIS.
6) Preparing daily workload for staff and co-ordinating the daily
allocation of work.
7) Worked with management on developing terms and conditions
related to target and quality parameters.
 8) Maintaining staff record( PI, Reports, attendance).
9) Making sure that all the agents are maintaining proper day to
day productivity.
10) Co-ordinating with the NNOC and Network teams about
the flaws and doubts.
11) Worked at L1 Desk for 1.5 years.
12) Our company provides Internet to Customer’s &Client’s, if
customer, faces any Problem in Networking, so they raise
complaints regarding Connectivity Issues & Speed Issues.
13) Our desk Get next the Complaints & checks the entire
Network backend of customer & rectify the Problem Whether it
is on Client Site or Network Site
14) According to that Actions are Taken.
15) Worked at L2 desk for 6 months.
16) The L2 desk works on call with the Clients regarding there
network issues and gives resolutions on call.
17) Also Worked at Senior Technical Support desk for 2
months, in these the job role is to communicate with customers
and clients from our side and verify about there network issues.

PERSONAL TRAITS:

1. Positive attitude & good team facilitator.

2. Willingness to learn new methodologies & technologies.
3. Very quick to learn, targeting best way realization of with the concerned
task.
 4. Team player, Quick learner , Decision Maker& Initiative Taker.
5. Willing to learn new things.
6. Will provide my 100 % to the organization.

PERSONAL PROFILE:

Father’s Name : Mr. Gulam Husain Ibrahim Tole.

Date of Birth : 26th march 1997

Marital Status : Single

Sex : Male

Nationality : Indian

Religion : Muslim

Hobbies : Internet surfing, listening songs, Watching Movies.

Languages Known : English, Hindi, Marathi.

DECLARATION:

I do hereby declare that the above furnished information is true to the best of my
knowledge & belief.

Place: Mumbra

(TOLEMUEEZ)