Rosa John

9962979888 |Rosaj_24@rocketmail.com

Summary
7+ years of experience across global e-commerce, vendor management, sales, content/Catalog
management, website management, stakeholder management, delivering on the Job training,
process improvement at a Fortune 500 company.

A certified Trainer for new hire batches and a Subject Mater Expert at Amazon.

Industries worked: Publishing, E-commerce, and Retail Property Sales.

Professional Experience
Career Break: (March 2021 -present)
After leaving my job at Elsevier, I spent quality time taking care of my new-born. Now that she’s 2
years and have settled well at nursery school I decided to re-join work to chase my career goals.

Elsevier, Chennai Journal Manager (September 2020- February 2021)

 An Individual contributor role, and a single point of contact for the Editor-in-Chief,
Publishers, authors for the Journals I manage.
 Worked closely with suppliers to ensure content is delivered on schedule.
 Content Growth: Worked closely with publishers and regularly reviewed content progress
against targets.  Support subscribed content growth.
 Production tasks: Monitored articles through production to ensure timely publication
 Effectively communicating with the Editorial Board members, Publishers and arranging
meetings based on the work requirements to update them on the activities of the Journal.
 Production Speed/ Quality: Helped maintain content quality by troubleshooting errors and
raising upstream feedback when needed.
 Consistently demonstrated the critical skills and behaviours important for business success
 Recognized opportunities to improve and drive the Journals performance.
 Handled escalations effectively.

Amazon, Chennai Selling Partner Support Associate (September 2017-September 2020)

 In stock management: Tracking Purchase order, investigating late deliveries, resolving order
rejections, handling Chargeback queries.
 I was part of the Virtual Contact Centre launch for Amazon India to facilitate, train, and
certify new hires to meet business requirements
 Networked with stakeholders to understand and gather their training needs.
  Contributed to the successful implementation of the new hire training during the Amazon’s
Program launch at the outsourced partner site.
 Mentored and trained over 13 new hire batches both in Chennai and Bangalore
 Conducted refresher trainings
 Identified the opportunities in streamlining the SOP’s, training materials and supported with
challenges like documentation, and data analysis.
 Created a ticketing platform to reduce the time taken to reach out to internal teams and to
have a track record of them easily.
 Executed specific people programs on coaching and development and team engagement.
 Received the Customer Delight Award, Extra Mile Award, which are global awards within
Amazon for the contribution and achievement in 2019.

Amazon, Chennai Catalog Associate (October 2014- September 2017)

 Handle the day-to-day volumes received from vendor and ensured the business SLA’s are
met
 Shown the ability to deep dive into a problem, performed “root cause analysis”
recommended a solution and implemented the solution successfully.
 Supported the launch of new programs, categories for the vendors
 Worked with internal teams to improve operational aspects of the business to provide a
great customer experience.
 Successfully developed and executed projects that positively impacted business standards.
 Received the Best performer award for delivering results at the highest standards.

Proptiger Realty, Chennai Assistant Sales Manager (June 2013- June 2014)
 I was responsible to understand the customers requirement of their dream house and
to suggest properties, assist them during site visits and bring the lead to closure.
 Provided loan assistance and guided my clients post purchase of the property.
 Awarded for obtaining the highest number of sales for the Chennai branch in the
month of April.

Certifications completed at Amazon

 Certified as Specialty Mentor
 Certified as Specialty Trainer
 Certified as Process Trainer

Academic Qualification
MBA (Marketing and Human Resource) from Meenakshi Sundararajan School of Management,
Madras University affiliated, 2011-2013

BCA from SSS Jain College, Madras University affiliated 2008-2011