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Comprehensive Notice Board

A CUSTOM ER SERVICE INFORMA TION : brnnch. •
rates on deposits & lorex rates in the
(II w e hove GP.poralc ly dir.rtayetl lhO ~.cv interest e custody and safe deposit lockers.
on all dcpos11 occounls, articles In sal
Norninat ion lacillty Is 11 va,!a!Jle
lnl
notes.
liul W u cKch11nge sollod not.cs end mutilated . .
dcnomina lions
(,vi Wu .iccupt/exchonue coins r,I ull time fram es for collcct,on of l ocal
and outsta11on
(vl for to ch eque co llection policy fo r 1he applicable
f'lcaso rc 0111
t upto the
cheques.
a cco,r 11 1., w,. nlf,•immcdmt6 credit of outstalion chcq~es at customers' reques
(vi) ro, 1111isfoc1ory
nuo1uoa10 va!uo o f r )O O () /· (Ploaso refer chc!quc cotlection pohcy for
h • ,..":"'" ,Londi..n R:.,,.1;c 1/ ~
details).
•clfoctive date.E l·OJ·~O I_C\ I u-!)~nu, -.~b.:,4,- ;
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(vii) Bonk"s BPLff•n,, .. ~.,
{vlii)Oose Re1o i1[
- -
B. SE RVICE CM'AHGES : NonM1in1 an1nce ) <il.1'} 01 .::,l """t,.).-.."~
Roquifed Awg. Monthly 10 't"1'),d:,.'l ;;lolt.\.,...~ "

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Typo ol Account Mi"lmum Bali111c, , Ct11rga p.ll'I.
Sr.No B1l1nc.l" you r 1cco11nt
Roquir,"'or11(rJ
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~11,.ngoAcc ou"t! S A) I Sf>lt ,.Ht,(!,"' ~I IIINlblllll'ICClm•,ntAined
> • 100 %
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Jim~ 11'1 Jt ~ "'1 10%
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111hothllla11<:o matn1~1,,or1!•< • !i,0%
M,u!mum bmil oft 5,00/-
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5% olthebalance sho,tlall
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I S01vlco 101o1 & oduc111ion cess Is addilionaJ

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C. GRIEVANCE REDRESSAL: . ~~,6 ::w,w ~s-d ~
nts you mey approach us ot:
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(Bonk;ng), cardsorvic cs@rblba nk.com : ~~~d~J'COJO,!
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B.,n~fl{) ; Pleos<i Wfi10 10 tho Rogional
Nod:11 Offic or Credit Cards : hPPd0rrl5i,ryicP@Cblhank..c:9m
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[ • For 1.h:loils visil o ur web s[10 - ~ : !,)Oo.)fT.!
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Add,on : RBL Ban~ U m itod ~ ~ ( u - 1..!~): o:r:r7 1
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Uni \ No. 306 - 31 l, 3rd Floor, JMO Megapohs, 1

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Contact Details [l.lndline): 022 7143
2700
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i, 'final re sponse' within

JO days from the date you first ra ised
you, issue. or are ~ t n't 3fftl' Vifi' ~ ~ .,_ frtv "ffi;1r ~ (www.rbl.o rg .ln) ~6!)'t'.IJW:
In the event 1h01 you do not rece ive jwww.rbi.o rg.in) 101 11n independe nt
review c!. t,oOo~u e '110d .l~}.:..w.
approach the Banking Ombudsm an ~ . : , c.r-~06 c!~ed u t r ~ l,:J!;,
diu:itisfio d with 1hc 5ame you may O!:>!l ~.:, "'106 (!..),eel t,g>od_:, /~~d- O!J6
~ . :ir.or: a<raW ~: sTifm r""'-~ -11 (I} -;.\:i.;:w
(I) P! _ _ ,.._. l!ffls l!/Ol l:-m. (H) ~ .)o~ t ~ .--4 u-ti6 D'd~o ~ l.:w.
0. OTHER SERVICES PROVIDED: m;;mt 1 ~ t . . ~ t 5 v ~ ~ l . : : w.
accounts-' Small- B.isic savings bank depo5it accounts. (ii) P!'jf.i< T•ITT IDll#,i l,,;t.:r~ (ill )
We open Busi(; 5avings bank deposit ~ i!:,-~ u>!S b-d~o uoOly)::7',l..::W•
(iii) P!"M< :,,.,m; ;j:,~m ;;,m\t1
II) ( Iv)
(ii) We offer Lockor facility in select branc/les. 1 (t,1't1~~ "'1oruou r:1:,rr Q':.::,:.;. ~)"'-> WCJOOdu ~::J>l..w.
(iv) Pf""'? ".:,~m ;;,m\t M :U.::w :,rul u~~'-'
{ui) We otter Oemat accounts. \ al;,;_,,m ~ , m ; j l J ..:u>' .
(v) Pfa,;{ 'J'l""' ;j:,~~ t()l,r, \~<l,. (vl )~d.>n -ou & " ) ~ ~
fivl We offer Pas:sbook Facility. ~l.:w· .
M We facilime To>: Payments !processed
through Panner Banks). (•i) P!>[VT 3rll<m- <'fi«lt· 1 (vH) ~:J<!d u-g>ou b-'°So

(vii We offer loans products • C•iil .,,_o $J.:r ~m;; mt•1 'c.J1o&> Q(!t5~o u06'u(!.
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(vii} We offer Credit Cards facili1y•. .,..,1, -~al;J !llr.!1 ••~.).)6 t>6'::/:J l!~l, ~~d.) ~,toe!) if t,oO>tJ" tlJ0 •~).

'II, .'.b,91 OJ"':to/;:)0..,'.)6 (dai>,3!: i

• subject 10 c1cdit cri1eria of the Bank. firtl( f'T'" '~~m ;~.rs -.\;"~ t,!)l UO -rUJ" .
Desk) t - ~~l" T#~' !s:a< raWa rJil'l (I) ~ (..)) ~ (t..) ~II.)~~

WEBSITE(Please approach 'Customer Service' ('1)-/t (<l)a. .-.ia\o mlt~I "ll6 ,o!:>.l .)d:r,o6 l>-o""!w .
f. INFORMATION AVAILABLE IN BOOKLET FORM/ (i) (11) ~
'J<T -~al, Fet,a mfto ;-1
abo.,.o. s-.).)!:itr ~l.w!i) e-,u!:l~ .
fl) All 1he ilems mentioned in I.A.I 10 (DI (ii) (111 )
U1o&> !;!~ <!@!) ~ QQt,- c.i.l.t?UJ
facilities. .
Iii! The Crti1en's Chane, fo r Currency Exchange {iii) l!m'~~~~I (l>J) ;:,if>O~ &.
: , o0on ~ ~ G o ~)O(J1"
_._,.; s.
;!\,;a \v;j:, ~.,,i' J""~ I i!rc.i!.> !)g-UJ, ~ ~ d aik;g-or1o, ~
(iii)
{iv)
Time norms for common transaction
Design and securi ty features of bank
notes.
, Security ,epossess ion and
(i,)
M ~.-~.<@'lf.\~.li\
T ~ - / t ~ . f © ~1
(v) il6 G O ~ ~
(,i ) auoo,,- ~
~c:1>tJ
""',">U/1 ""1 "79 ""',:,, <>"Qwl ~ =-.w.
Collection. Grievance Aedressal Mechanism , -o~~ ~~ :q,::;i ~ : .
io.
Policy document s relating to Cheque • f.t:'F mr ~
(vi) ,i'l_"\ 11,r ~ .:r - (vii ) t31o!loi'i, ~ B"~ & dJc.?w
(vi
Compensa tion 3ITTW '1m!nll :c - !>!:>d3.J-rkrc1X.111> 13)06 ~ ~::io
.
of charges, including servic es rendered free of charge. (vii) ffi;,r, -o;T!JI \T>[Vf ,\,fi'tl'- (vlil ) b ~
Compleie service cha~es/sc hcdule m!nr1
( , i i i ) ~·- '1l!'ffi al; of.'t ;I\,; ;j:, ~
(vi) ,i;1lt i!ru!.> .
( l1o1) ~~ ~ a>Oaw !J,!t5 '71~
rrff':la·~
Cerd & lending.
(Vii) Fair Practices Code fo, Bank.mg, Credit 1
!viii) BCSBI - Th e code of Bank's commitme
nt to customers (ix) :rnrt1 11!.,, i-mtt \~r.r~
Corporatio n policy.
(ix! Oeposil Insurance and Credi! Guarc1ntee