QMS/QUALITY MANUAL

Student: José Raú l

Martínez Lara
Teacher: Ricardo
Ramirez Aguilar
 Quality management system
The most important in the slides:
A quality management system (QMS) is defined as a formalized system that
documents Processes, procedures, and responsibilities for achieving quality
policies and objectives. A QMS helps coordinate and direct an organization’s
activities to meet customer and regulatory requirements and improve its
effectiveness and efficiency on a continuous basis.
• Meeting the customer’s requirements, which helps to instill confidence in the
organization, in turn leading to more customers, more sales, and more repeat
business
• Meeting the organization's requirements, which ensures compliance with
regulations and provision of products and services in the most cost- and
resource-efficient manner, creating room for expansion, growth, and profit

Quality Manual
The most important in the slides:
A quality manual is a document that states the company’s intentions for
operating and executing the processes within its quality management system.
It can include policies for all areas of the business that affect the ability to
make high-quality products and meet your customers’ and ISO’s
requirements. These policies define how the department managers will
implement procedures within the boundaries specified in the quality manual.
In addition to a tool for managers, the manual can be used for several other
important purposes. The manual is primarily used as a source of information
regarding your quality management system and ISO certification. However, it
also provides the following information:
• Sets expectations for both management and employees
• Steps on implementing the new QMS
• Guidance on having clear and concise communication throughout the
organization’s documents and between departments
Quality management system
A quality management system (QMS) is a system that documents the
policies, business processes, and procedures necessary for an
organization to create and deliver its products or services to its
customers, and therefore increase customer satisfaction through high
product quality.
In short, a QMS helps a company meet its regulatory requirements and
customer requirements, and make continuous improvements to its
operations. 
A QMS organizes and centralizes your quality control policies; that helps
to keep your processes
standardized and coherent. A
QMS will help with training
future employees and will
guarantee that quality will not
decrease over time. This
customer focus and
expectation of quality will
increase collaboration among
your staff and allow you to
match customer expectations
A key benefit of a QMS is the
opportunity for continual
improvement. Without
tracking customer
satisfaction, it can be difficult
to know which areas of the enterprise are lacking and could be improved
in the future. Streamlining and documenting this process will help you
understand what changes must be made to assure customer satisfaction.
This will minimize customer complaints and returns, saving you time
and money in the long run. 

1 – Customer Focus
The primary focus of quality management is to meet customer requirements
and to strive to exceed customer expectations.
Sustained success is achieved when an organization attracts and retains the
confidence of customers and other interested parties on whom it depends.
Every aspect of customer interaction provides an opportunity to create more
value for the customer. Understanding the current and future needs of
customers and other interested parties contributes to the sustained success of
an organization
2 – Leadership
Leaders at all levels establish unity of purpose and direction and create
conditions in which people are engaged in achieving the quality objectives of
the organization.
The creation of unity of purpose, direction, and engagement enables an
organization to align its strategies, policies, processes, and resources to
achieve its objectives.
3 – Engagement of People
It is essential for the organization that all people are competent, empowered
and engaged in delivering value. Competent, empowered and engaged people
throughout the organization enhance its capability to create value.
To manage an organization effectively and efficiently, it is important to
involve all people at all levels and to respect them as individuals. Recognition,
empowerment, and enhancement of skills and knowledge facilitate the
engagement of people in achieving the objectives of the organization.
4 – Process Approach
Consistent and predictable results are achieved more effectively and
efficiently when activities are understood and managed as interrelated
processes that function as a coherent system.
The quality management system is composed of interrelated processes.
Understanding how results are produced by this system, including all its
processes, resources, controls and interactions, allows the organization to
optimize its performance.
5 – Improvement
Successful organizations have an ongoing focus on improvement.
Improvement is essential for an organization to maintain current levels of
performance, to react to changes in its internal and external conditions and to
create new opportunities.
6 – Evidence-based Decision Making.
Decisions based on the analysis and evaluation of data and information are
more likely to produce desired results.
Decision-making can be a complex process, and it always involves some
uncertainty. It often involves multiple types and sources of inputs, as well as
their interpretation, which can be subjective. It is important to understand
cause-and-effect relationships and potential unintended consequences.
Facts, evidence, and data analysis lead to greater objectivity and confidence
in decisions made.
7 – Relationship Management
For sustained success, organizations manage their relationships with interested
parties, such as suppliers.
Interested parties influence the performance of an organization. Sustained
success is more likely to be achieved when an organization manages
relationships with its interested parties to optimize their impact on its
performance. Relationship management with its supplier and partner network
is often of particular importance

Quality Manual
What is a quality manual?
A quality manual is a document that defines the quality management system
of an organisation and demonstrates how the quality management system
should function. Quality manuals may vary in format and detail, in order to fit
the scope and complexity of your organisation. 
A key use of quality manuals is that your management can easily
communicate to the rest of the organisation what their expectations are for
quality
 All organisations should have a quality manual. Your quality manual is
important.
 It will describe how your quality management system should function
and how it is maintained.
 It provides a permanent point of reference that describes the profile of
your quality management system. 
 Documenting the elements of your quality management system system
allows you to examine and analyse your current procedures in order to
identify any inefficiencies.  This will reduce the chance of your quality
management system from growing in an unplanned way. 
 Having a quality manual will also mean that your important business
information is not confined to the inside of people’s heads.  If your
organisation is relying on an employee to remember the quality
management systems and this employee may leave, taking the
information with them, will leaves the rest of the organisation at risk.
 A quality manual will help reduce communication problems. It gives
your new employees an initial sense of your organisation's intentions
and its clear vision.