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Assessment of Housing Satisfaction Among Iranian Immigrant'S Homeowners in Kuala Lumpur, Malaysia
Assessment of Housing Satisfaction Among Iranian Immigrant'S Homeowners in Kuala Lumpur, Malaysia
2 / 2018
DOI: 10.20472/SS.2018.7.2.001
BAHARE FALLAHI
Abstract:
This study evaluated housing satisfaction of Iranian immigrants homeowners in Kuala Lumpur,
Malaysia, with twenty eight variables grouped into two components –dwelling features and dwelling
services. Findings from the study indicate that the residents are satisfied with housing. Socio
economic characteristics of the residents such as length of time have been in Malaysia, number of
bed rooms, price of residential unit, and total earned income earner are correlated with housing
satisfaction, whereas age, size of household, and number of children, are not correlated with housing
satisfaction. A Multiple Linear Regression (MLR) model has been estimated for the study and the
model provides 57% explanations to determine housing satisfaction. The high beta coefficients of
the model propose that housing satisfaction of Iranian immigrant’s homeowners can be enhanced
through improving the dwelling features and dwelling services. Similarly, the future dwelling
should as well consider their space, design and other constructions in order to improve quality of
life of the Iranian immigrant’s homeowners in the Malaysia. The main goal of this study to examine
the key factors whose developments can improve housing satisfaction level of the inhabitants.
Keywords:
Housing satisfaction, Dwelling features, Dwelling service, Socio- economic characteristic.
Authors:
BAHARE FALLAHI, university Putra Malaysia , Iran (Islamic Republic of), Email:
fallahi.bahare@yahoo.com
Citation:
BAHARE FALLAHI (2018). Assessment of housing satisfaction among Iranian immigrant’s
homeowners in Kuala Lumpur, Malaysia . International Journal of Social Sciences, Vol. VII(2), pp.
1-16., 10.20472/SS.2018.7.2.001
Introduction
The preparation of suitable accommodation that meets government established
standards of quality and consumers’ desires and needs has always been the aim of
housing policy in Malaysia. Fatoye and Odusami (2009) proposed that for housing
segment to develop the quality of accommodation it produces, it must search and
recognize consumers’ desires and needs as well as the extent to which such aspirations
are met via arranged performance assessment. Teck-Hong (2011) indicated that one
conceivable procedure to meet family’s accommodation needs is to investigate features
which account for inhabitants’ satisfaction or dissatisfaction with their accommodation
situations. These perspectives no skepticism emphasis the need for researches on
Residential satisfaction in the search to prepare accommodation that meets the daily
desires, aspirations and preferences of the inhabitants. Housing satisfaction has been a
subject of examined through researchers in the arena of housing. Also, residential
satisfaction has been defined as a measure of inhabitants’ satisfaction by both their
dwelling units and neighborhood (Gaster, 1987; Hashim, 2003; Ogu, 2002), moreover,
residential satisfaction has been viewed as an evaluation of the amount to which the
current accommodation environment of inhabitants is meeting their aspirations and
desires (Mohit, Ibrahim, & Rashid, 2010; Salleh, 2008). Consequently, several
researches on the issue (including Ibem & Amole, 2012; Jiboye, 2009; Mohit & Azim,
2012; Mohit et al., 2010; Salleh, 2008) are dedicated to the evaluation of the extent to
which individuals are satisfied or dissatisfied with their accommodation situations,
whereas others (Galster, 1987; Jaafar,Hasan, Mahamad, & Ramayah, 2006; Jiboye,
2010; Salleh, Yosuf, Salleh, & Johari, 2012; Tech-Hong, 2011) emphasis on the features
that effect housing satisfaction in the different countries. Firstly, findings of these studies
help us to understand the importance of housing characteristics, dwelling unit support
amenities and neighborhood as well as the socio economic characteristics of inhabitants
in housing satisfaction. Secondly, they contribute to expanding our comprehension of
the dwelling aspirations and desires of persons and how they assess their
accommodation surroundings in a given context. Also, these researches as well assist
us to recognize that features inside and outside the dwelling amplitude have considerable
effect on housing satisfaction. In spite of these understandings provided through the
current researches, there is few or no concurrence in the literature on the generic pattern
of residential satisfaction and the particular features that effect it across several socio
demographic groups in the various areas and cultures. Moreover, there is a drib of
research on the diversity in housing satisfaction amongst inhabitants of dwelling built
using diverse strategies, particularly in the developing countries. The differences in socio
demographic characteristics of the inhabitants, quality of housing, propose that there
could be diversities in housing satisfaction amongst inhabitants in dwelling delivered
using diverse strategies and those obtained via diverse processes in a specific country,
area or neighborhood. The main goal of this study to examine the key factors whose
developments can improve housing satisfaction level of the inhabitants.
Consequently, the following objectives have been set for the research:
To investigate the level of housing satisfaction/dissatisfaction perceived by the Iranian
homeowners in Malaysia.
To investigate the elements and kinds of facilities which influence the housing satisfaction
level of the residents; and
To investigate the key factors whose improvements can develop housing satisfaction
level of the residents.
Conceptual model
The conceptual model of the study is based on the perception that housing satisfaction is
a compound construct of the indices of satisfaction which respondent’s identify with
dwelling features and dwelling services. Amerigo and Aragones (1997) investigated that
objective physical characteristics of the housing, once they have been evaluated via the
individual become subjective giving rise to an assurance level of housing satisfaction.
Subjective features are influenced via the socio economic characteristics along with
his/her housing characteristic pattern, a normative factor whereby the inhabitants
compares her/his preferences and desires and current situation. The model indications
that the respondents assessment of objective features of dwelling thru their socio
economic becomes subjective features which can be captured into two aspects of
housing satisfaction and these two aspects together form the basis of housing of the
inhabitants.
Methodology
Dwelling differs in its layout, design, construction, space; but whatever form it captures it
is essential to measure its quality to make sure that it fulfills the needs and desires of
inhabitants. Quality of accommodation can be measured thru subjective and objectives
features. Objective measurement evaluates dwelling features and dwelling services.
However, objective estimation is not able to examine the psychosocial aspects of housing
satisfaction. Subjective measurement which encompasses needs, aspiration, and also
dissatisfaction is closely associated to the psychosocial aspects of a person (Nurizan &
Hashim, 2001).
Sampling design
This is a quantitative study. The questionnaire survey provided information on the housing
satisfaction variables hypothesized to promote the residential satisfaction among 235
households (n=235) in order to enhance the housing satisfaction. The target population
Variable n % M SD
Female 71 30.2
41-50 83 35.3
51-60 44 18.7
Above 61 33 14.1
Level of education
Master 41 17.4
PhD 41 17.4
Table A1 (continued)
Variable n % M SD
Divorced 14 6.0
Widowed 2 .9
Two 32 13.6
Three 61 26.0
Four 55 23.4
Five 42 17.9
Six 21 8.9
Seven 5 2.1
One 63 26.8
Two 60 25.5
Three 42 17.9
Four 23 9.8
Five 5 2.1
7000-10000 64 27.3
10000-15000 48 20.4
Table A2
Distribution of housing satisfaction
Variable M SD n %
Dissatisfied 24 10.2
Satisfied 97 41.3
Very satisfied 14 6
As expected, results from the bivariate and multivariate analyses indicated a significant
association between dwelling features and housing satisfaction. In other words, dwelling
features was found to be one of the protective and significant predictors of housing
satisfaction. This finding certainly supports the residential satisfaction model and
residential satisfaction studies that suggest dwelling features as an important determinant
of housing satisfaction among the households ( Ibem & Amole , 2012; Mohit et al., 2010).
Other findings from this study showed that dwelling services significantly contributed
toward housing satisfaction and this result tends to support studies by Jiboye (2009) and
Mohit et al.(2010).
Mohit et al. (2010) found that housing services and housing features such as bed room,
dining space as predictor variables significantly predicted housing satisfaction of public
low cost housing. Likewise, Ibem and Amole (2013) argued that adequacy of the size of
living and sleeping area as the predictor variable to determine residential satisfaction in
the housing estate. Moreover, number of rooms and number of bedrooms, which are
alternative of housing space or dwelling size, could affect housing satisfaction according
to studies by Lu (1999), housing features such as housing space needs influence
residential satisfaction.
Table A4
Results of Multiple Regression To Predict Housing Satisfaction
Collinearity Statistics
Total number of income earner -1.538 1.032 -.076 -1.491 745 1.342
Time owner been in Malaysia -.032 .361 -.004 -.090 .891 1.122
Conclusions
This research has found that among Iranian homeowners in Malaysia were dominantly
man compared to woman .Also, the highest level of education of the homeowners was
bachelor. As well, majority of the participants’ jobs were in the private segment .Most of
the inhabitants in Kuala Lumpur, Malaysia were satisfied with their housing situations.
Also, Pearson’s correlation coefficient between housing satisfaction and Socio-
demographic factors found that housing satisfaction index is associated with length of
time owner been in Malaysia, number of bed rooms, price of residential unit, and total
earned income earner. Moreover, dwelling features was found to be one of the protective
and significant predictors of housing satisfaction. Likewise, dwelling services significant
predictor of housing satisfaction. Access to dwelling services such as supply of electricity
and good drinking water were the main sources of satisfaction among the inhabitants as
the research suggests. Also dwelling features such as space and number of bedrooms
were the main items of satisfaction among owners. So, this situation may have adverse
implications on the life quality of the inhabitants of the housing estates.
The policy implications of the research propose that housing satisfaction and by extension
the life quality of inhabitants of Iranian immigrant’s homeowners in the research area, and
to be sure future housing projects, can be improved via the provision of basic dwelling
services and dwelling features in the housing estates. To attain this, it is significant to
emphasize that future housing project for immigrants should continue to develop the
quality of housing units they produce by make sure that dwellings are constructed and
deigned to provide suitable dwellings for the inhabitants.
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