MODULE 6

LOCAL AND GLOBAL COMMUNICATION

IN MULTICULTURAL SETTING

Multiculturalism refers to the presence

of people with several cultures in a specific
setting. It is the co-existence of diverse
cultures, where culture includes racial,
religious, or cultural groups and is manifested
in customary behaviors, cultural assumptions
and values, patterns of thinking, and
communicative styles

Multicultural communication tips for today's world

Fostering a cohesive and productive work culture can be a challenge. There are
the interests of different departments to manage, time pressures, budget limitations and
a host of different personalities. To top it off, people in today's workplace come from a
variety of different backgrounds: different nationalities, ethnic groups, religions, etc.
People in your organization may have vastly different concepts of work, interpersonal
communication, and group harmony. Multicultural communication skills are a must. The
good news? They're surprisingly easy to practice.

Multicultural communication can be an intimidating concept for many. In

business, we have plenty of other things to worry about, and usually, we just want to get
the job done. With a culturally diverse team, however, it's also important to avoid giving
offense unnecessarily. It is important to avoid being a cultural rube.

If you're concerned about adding yet another thing to your to-do list, don't worry.
The following five tips require very little effort, and in multicultural communication, it's
the effort that counts. By keeping these things in mind, you can go a long way toward
endearing yourself to your colleagues, management, or employees, creating trust, and
fostering a more cohesive work environment.

1. Keep an open mind.

This may sound obvious, but keeping an open mind is the most important thing
you can do in relating to people of different cultures. People simply don't do things the
same way. If, of course, someone's differences are
destroying the work flow and group culture, that is
another matter. When that isn't happening, an open
mind is critical.
 Keeping an open mind means, in part, not stereotyping. We are bombarded with
cultural assumptions every day, particularly in the media, and being an effective
communicator means letting go of our own preconceived notions about our team
members and the backgrounds they come from.

For example, if you believe that all Latinos arrive for a 9:00 meeting at 9:40, you
will project that belief in your interactions with Latino members of your staff. Also, if you
have Hawaiians on your team and think that all they want to do is lounge around, hit the
beach and surf, your interactions with them will suffer.

These and other preconceived notions about different cultures are simply not
true. Your staff may be quite dedicated, committed and punctual despite cultural
differences. It's a matter of self-awareness on our part. It helps to ask ourselves: Am I
holding on to any preconceived notions that are getting in my way? Simply asking the
question helps to create an open mind that creates an inclusive and more pleasant work
environment.

2. Have at least some knowledge of people's cultural backgrounds.

To be fluid and cohesive with your team, it is important to have at least a general
understanding of each member's cultural
background. This will give you valuable cues as to
how your team members approach people, their
definitions of respect, their boundaries and their
overall sense of how human interactions should be
conducted.

An encyclopedic knowledge is not required. Indeed, to assemble that much

information on people would take time you could be devoting to other things. It is more
practical to arm yourself with some basics, especially if you know you will be working in
or around other cultures, such as traveling for business. For example, in Japan it is
considered rude to show someone the sole of your shoe; many Jews and Muslims do
not eat pork.

Again, having this knowledge is a matter of awareness. The more cognizant you
are of your team members' backgrounds, the better you will relate to them and the more
effective your organization will be.

3. Practice active listening.

All human beings feel more comfortable,

more valued, and more a part of a team if they
are confident they are being heard. Give people
in your organization this value by actively
listening to them: make eye contact with them
(or not, depending on the culture); nod
and give verbal indications you are listening. You may also find it helpful to summarize
and restate what someone has told you, particularly if this restatement echoes a great
idea or a concern.

Active listening is an entire course unto itself, but practicing these points and simply
keeping the issue in mind will boost team morale and improve your communication
immeasurably.

4. Watch your nonverbal communication.

Often included with the skill of active listening, nonverbal communication takes
on special importance when it comes to the subject of multiculturalism. For example,
many Native Americans do not make eye contact
the way people do in a typical business or
corporate environment. In some cultures,
animated gestures or "talking with your hands is
considered normal, in others it is a sign of gross
mental instability. For almost everyone, it is, of
course, poor communication to speak to
somebody while glued to a computer screen,
your cell phone or the clock on the wall. Paying
attention to your nonverbal messages can show you're listening, and that your
colleagues' opinions matter.

5. Maintain a personal touch.

Even when faced with deadlines, financial constraints, a burdensome workload

and all sorts of workplace disagreements, it is important to keep a personal touch in
your interactions. In multicultural communication, this point is again a matter of simple
awareness. For example, if you know that people of certain nationalities are family-
oriented, it takes very little time to ask someone about their kids. The other person then
sees you as nicer and more human, building trust between you. Anything you can do to
show an interest in your colleagues' lives outside of work will build camaraderie among
you and make your organization that much more effective, and enjoyable.

In conclusion, attaining comfort and fluidity in multicultural communication is

surprisingly easy. Practicing these five items will make your work life more enjoyable,
and you will avoid coming across as a cultural rube. Remember that perfection is not
required, nor expected it's making the effort that counts
TIPS FOR EFFECTIVE CROSS-CULTUAL COMMUNICATION

In today’s diverse workplace,

communication issues can take on an added
dimension of complexity. Every culture has its
own set of tacit assumptions and tendencies
when it comes to face-to-face interactions, and
trying to get your point access affectively can
sometimes be difficult. Even when a language
barrier doesn’t exist, cross-cultural
communication can challenging.

Here are our top ten tips for effective cross-cultural

communication.

1. Maintain etiquette

Many cultures have specific etiquette around the way they communicate. Before
you meet, research the target culture, or if time allows, do some cross cultural training.
For example, many cultures expect a degree of formality at the beginning of
communication between individuals. Every culture has its own specific way of indicating
this formality. “Herr and Frau” in Germany, reversing family and given names in China
and the use of “san” In Japan for men and women, etc. Beware of these familiarity
tokens and don’t jump straight to first name terms until you receive a clue from the other
person to do so.

2. Avoid slang

Not even the most educated non-native English speaker will have a
comprehensive understanding of English slang ,idioms and sayings. They may
understand the individual words you have said, but not the context or the meaning. As
a result you could end up confusing them or at worst, offending them.

3. Speak Slowly

Even if English is the most common language in cross cultural situation it’s not a
good idea to speak at your normal conversation speed. Modulating your pace will help,
as well speaking clearly and pronouncing your words properly. Break your sentences
into short , definable sections and give your listener time to translate and digest your
words as you go. But don’t slow down too much as it might seem patronizing . If the
person you are speaking tois talking too quickly or their accent is making it difficult for
you to understand them, don’t be afraid to politely ask them to slow down too.

4. Keep it simple
 In a cross cultural conversation there is no need to make it harder for both of you
by using big words. Just keep it simple. Two syllable words are much easier to
understand then three syllable words, and one syllable words are better than to syllable
words. Say “Please do this quickly” rather then “Please do this in an efficacious
manner”.

5. Practice active listening

Active listening is a very effective strategy for improving cross cultural

communication. Restate or summarize what the other person has said, to ensure that
you have understood them correctly, and ask frequent questions. This helps build
rapport and ensures that important information doesn”t get missed or understood.

6. Take turns to talk

Make the conversation flow more freely by taking it in turns to speak. Make
appoint and then listen to the other person respond. Particularly when people are
speaking English as their second language it”s better to talk in short exchanges rather
than delivering a long monologue that might be difficult for them to follow.

7. Write things down

If you’re not sure whether the other person has understood you properly , write it
down to make sure. This can be particularly helpful when discussing large figures. For
example, in the UK we write a billion as 1,000,000,000 but in the USA it is written as
1,000,000,000.00

8. Avoid closed questions

Don’t phrase a question that needs a yes” or “”no “answer”. In many cultures it is
difficult or embarrassing to answer in the negative, so you will always get a “yes” even if
the real answer is “no”. Ask open-ended questions that require information as a
response instead.

9. Be Careful with humor

Many cultures take business very seriously and believe in behaving

professionally and following protocol at all times. Consequently, they don’t appreciate
the use of humor and jokes in business context. If you do decide to use humor make
sure it will be understood and appreciated in the other culture and not cause offense.

10.Be supportive

Effective cross cultural communication is about all parties feeling comfortable. In

any conversation with a non-native English speaker, treat them with respect, do your
best to communicate clearly and give them encouragement when they respond. This
will help build their confidence and trust in you.