LLS3314 GROUP 5

1. Nur Amirah Syafiqah Binti Awal (2200845)

2. Suhaina binti Faizal (2200838)
3. Nur Ardilla Binti Abdul Rahman (2200846)
4. Nur Farhana Aiman Binti Mohamad Hanafiah (2200953)
5. Muhammad Aizad Bin Norsani (2200821)

Culture and conflict

Culture is the set of solutions that a society has evolved to deal with the regular problems that face it
DR behaviour) should provoke us to reflect on our own DR behaviour and encourage us to question
whether our underlying assumptions about DR are accurate and complete cultural differences tend to
be a matter of proportions;

Disputes and Their Resolution

Disputes occur because contracts are always imperfect. Thomas (1976) laid out the “antecedent
conditions” to conflict as: goal incompatibility, differences in judgment, or a combination of the two.
in addition to goal incompatibility, disputes usually have an emotional component, as people are hurt
by rejection and tend to take it personally (Brett, 2001).
different understanding of goals or outcomes are analogous to task conflict

Uncovering Assumptions Underlying the IRP Strategies

Cultures that are more collective,
will tend to use DR strategies that fit with collective values more often than other strategies. proclivity
toward the interests strategy
occurs because the assumptions of this strategy fit with the values of the U.S. culture—individualism,
egalitarianism, and direct communication

Enlarging the Scope of Dispute Resolution

share information with each other about their underlying interests (even when uncovering parties’
differences),
the interests strategy generally assumes that each party’s individual interests should serve as the basis
for the dispute’s resolution
example; In a simulation that compared how disputants from the United States and Hong Kong
resolved a workplace conflict, the data showed that Hong Kong disputants were more likely to defer
issues to upper management for their input than were U.S. disputants (Tinsley and Brett,
2001).