Sauce & Spoon Project Plan

Task ID
Milestones/Tasks
number

1 Milestone: Receive tablets at North and Downtown restaurants

1.1 Select a tablet vendor
1.2 Create contracts and statements of work for vendor
1.3 Select tablet type that is ideal for tabletop
1.4 Select branding and design package for tablets
1.5 Update menu interface to match Sauce & Spoon branding layout
1.6 Design mockup and upload software on tablets

1.7 Tablets shipping and delivery

2 Milestone: Test tablets at North and Downtown restuarants

2.1 Upgrade POS systems at North and Downtown restaurants
2.2 Integrate POS system with tablets
2.3 Update and integrate tablets with backend computers at main office

2.4 Hire electrician to install tablets on tabletop at two restaurants

2.5 Electrician wires tablets to tabletop at two restaurants

2.6 Test the running of new system at two restaurants
Milestone: Train management and staff at North Location to use
3
new tablet system
3.1 Prepare training materials for using new tablet system
3.2 Pre-training meeting at North Location for management
3.3 Seydou trains and test managers at North Location
3.4 Pre-training meeting at North Location for staff
3.5 Manager trains and test front house staff at North Location
Manager trains and test back of house staff at North Location
3.6 Run a simulation of new system with selected guests at restaurant
Milestone: Implement running of new tablet system at Downtown
4
restaurant
4.1 Prepare training materials for using new tablet system
4.2 Pre-training meeting at Downtown for management
4.3 Seydou trains and test managers at Downtown
4.4 Pre-training meeting at Downtown for staff
4.5 Manager trains and test front house staff at Downtown
 Manager trains and test back of house staff at Downtown
4.6 Run a simulation of new system with selected guests
Milestone: Launch tabletop tablets at North and Downtown
5
locations
5.1 Message about launch date to key stakeholders
5.2 Update marketing/Social media plan/ Calender
5.3 Launch tabletop tablets at two restaurant locations
6 Miletsone: Determine survey result of using new tablet system
6.1 Produce multiple drafts of marketing materials
6.2 Generate an email list
6.3 Program emails to be sent to correct dates
6.4 Asign a team member to create a survey
6.5 Carry out survey
oject Plan

Start Due
Notes Duration
Date Date

In hrs/days
Seydou has informed us Terrific Tablets will offer the tablet service 1 day
3 days
1 day
Terrfic Tablets offers branding packages as a seperate offering. 1 day
Seydou will work with the marketing departement to ascertain branding 1 day
5 days
No upgraded tablets ; getting what's available for launch, but will swap for
11 days
uprgaded ones after

4 days
4hrs
3hrs

Seydou will work with Terrific Tablets to select an electrician ideal for the job 1 day

6 days
1 day

1 day
1 hr
2 hrs
1 hr
2hrs

1 day

1 day
1 hr
2 hrs
1 hr
2hrs
 1 day

1 day
10 days
1 day

3 days
1 day
1 day
1 day
10 days
 PHASE ONE
Task Owner Status
M T W R F M T W R F M
ONE PHASE TWO PHASE THREE

T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE THREE PHASE FOUR

W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone: Receive tablets at North and Downtown restaurants

Select a tablet vendor
Create contracts and statements of work for vendor
Select tablet type that is ideal for tabletop
Select branding and design package for tablet
Update menu interface to match Sauce & Spoon branding layout
Design mockup and upload software
Tablets shipping and delivery
Milestone: Test tablets at North and Downtown restuarants
Upgrade POS system
Integrate POS system with tablets
Update and integrate tablets with backend computers at main office
Hire electrician to install tablets on tabletop at two restaurants
Electrician wires tablets to tabletop at two restaurants
Test the running of new system at two restaurants

Milestone: Train management and staff at North Location to use new

tablet system
Prepare training materials for using new tablet system
Pre-training meeting at North Location for management
Seydou trains and test managers at North Location
Pre-training meeting at North Location for staff
Manager trains and test staff at North Location
Run a simulation of new system with selected guests
Milestone: Implement running of new tablet system at Downtown
restaurant
Prepare training materials for using new tablet system
Pre-training meeting at Downtown for management
Seydou trains and test managers at Downtown
Pre-training meeting at Downtown for staff
Manager trains and test staff at Downtown
Run a simulation of new system with selected guests

Miletsone: Carryout survey and determine result of using new tablet

system
Produce multiple drafts of marketing materials
Generate an email list
Program emails to be sent to correct dates
Asign a team member to create a survey
Determine survey method to use
Create a process in how to carry out survey

schedule
Train some staff
keymeeting with GMat two restaurants in using the
staff members
new
Test tablet system of trained staff members taught to use the
the efficiency
new tabletmembers
Key staff system trained in the new system train waitstaff on
the new tablet system
Test
Run atrianed waitstaff
simulation in new
of the usingtablet
the new tablet
system system
with guests to test
run the system with trained waitstaff
 Notes

Seydou has informed us Terrific Tablets will offer the tablet service

Terrfic Tablets offers branding packages as a seperate offering.

No upgraded tablets ; getting what's available for launch, but will swap for uprgaded ones after

Seydou will work with Terrific Tablets to select an electrician ideal for the job
 Confidence
Estimated Duration
Optimistic Most Likely Pessimistic Rating Known Dates
(Days)
(H/M/L)

1 H
3 3 4 7 H
1 H
1 H
1 H
5 4 5 7 H
11 10 11 20 M

1 M
4 3 4 7 L
1 M
1 H
6 5 6 10 M
1 M

1
1
1
1
1
1

1
1
1
1
1
1

1
1
1
1
1
Additional Resources
Title Link Date Added

Step byDevelop
How to step guide to tabletop POS
a Successful tablets
System Buzztime Business 25/10/2021
Implementation
Why Tablets on plan
Restaurant Tables Are Here to Talech 25/10/2021
Stay eater.com 25/10/2021
Mojo iCuisine ResearchGate 25/10/2021
Best uses of tablets at your restuarant business.com 29/10/2021
Best questions
Effective to ask
strategies to in a restaurant
improve survey
your restaurant restaurant.eatapp.co 29/10/2021
services posist.com 29/10/2021
 Notes

An article on the implementation of tabletop interactive system in a restaurant in Taiwan.

Contains an article on the best reasons for using tablets at restaurants
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Reducing average ticket time to 8 minutes for

Customer satisfaction appetizers and 12 - 15 minutes for entrees

Acheive a one minute or less checkout time

Less than 5% of customers who use tablets

report technical issues each week

98% order accuracy

Average wait time of 10 minutes or less before

customers are seated
 Evaluation Questions Evaluation Indicators

How satisfied are customers with time it takes to The average ticket time for appertizers reduced
recieve their orders? to 8 minuites

The average ticket time for entrees reduced to 15

Are waitstaff meeting orders quicker than before? minutes tops

Are customers satisfied with checkout time? Checkout time is averaging one minute or less

Do waitstaff have more issues with checkout time 98% of waitstaff happy with using tablets for
than before? checkout

Do customers complain about using tablets to Only 2% of customers report having issues with
place orders? tablets

Are waitstaff happy with tablet system over old only 1% of staff have raised a complaint about
system? using the tablet system

Is there an increase of complaints from Less than 2% of customers complained about

customers about their orders? their orders

Are guests using tablets to place orders more Over 90% of guests use tablets to place orders
than asking for a server? on return visits
The rate of returned orders has decreased by
Has food waste reduced? over 90%

Have guests wait time reduced due to tablets at

restaurant? Average wait time is at 10 minuites or less

Are staff able to complete orders via tablets

ontime? 98% of waitstaff use tablets effortlessly
How satisfied are waitstaff with using the new Waitstaff can log into their tablet account on the
tablets? first try

The length of the average customer visit shortens

Has revenue increased? by 15%
Guests who used tablets are 50% more likely to
Do the new tablets improve the user experience? recommend the restaurant to a friend
98% of customers who used tablets recieved the
Does new tablets increase user satisfcation? correct order

How many waitstaff are raving about the new

tablet system?
Criteria Met?

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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Reducing average ticket time to 8 minutes for How satisfied are customers with time it takes
appetizers and 12 - 15 minutes for entrees to recieve their orders?
Are waitstaff meeting orders quicker than
before?

Acheive a one minute or less checkout time Are customers satisfied with checkout time?

Do waitstaff have more issues with checkout

time than before?

Less than 5% of customers who use tablets Do customers complain about using tablets to
report technical issues each week place orders?

Are waitstaff happy with tablet system over old

system?

Is there an increase of complaints from

98% order accuracy customers about their orders?

Are guests using tablets to place orders more

than asking for a server?

Has food waste reduced?

Average wait time of 10 minutes or less before Have guests wait time reduced due to tablets
customers are seated at restaurant?
 Evaluation Indicators Survey Question
The average ticket time for appertizers
reduced to 8 minuites How often do you dine with us?
The average ticket time for entrees reduced to
15 minutes tops Did you place your order using a tablet?

Placing an order using a tablet was?

The table tablet is userfriendly.

Your appertizer arrived in 8 minutes or less after you placed your

order via a tablet.

Your appertizer after ordering with a tablet arrived in?

Your entree arrived at your table in 15 minutes or less after you

placed
What isyour order using
a reasonable a tablet.
time estimate of your entree arriving at your
table after placing your order with a tablet?

Checkout time is averaging one minute or less Your checkout time using tablet was satisfactory.

98% of waitstaff happy with using tablets for

checkout Were you able to check out in a minute or less using the tablet?

What do you have say about your checkout time using our
tabletop tablet?

Only 2% of customers report having issues There was an issue with the tablet when you tried to place your
with tablets order.
On a scale of 1 to 5 how satisfied were you using our tabletop
only 1% of staff have raised a complaint about tablet service? 1 being extremely dissastisfied and 5 being
using the tablet system extremely satisfied.

How difficult was your experience with our tabletop tablet?

Less than 2% of customers complained about

their orders How satisfied were you with your order via tabletop tablet?

Over 90% of guests use tablets to place

orders on return visits You received the correct order you made via tabletop tablet.

The rate of returned orders has decreased by In what condition was the order you received which you made via
over 90% tabletop tablet?
 You waited for ten minutes or less before you were seated at your
Average wait time is at 10 minuites or less table.

Wait times at Sauce & Spoon's lobby before guests are seated at
a table are reasonable.

In your experience what can we do to improve our tabletop tablet

service at Sauce & Spoon?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
I come by at least once a
Multiple choice This is my first time I visit occasionally month

Yes/No Yes No

Multiple choice Easy Needed a bit of practice Had to ask a staff

True/False 1 0

True/False 1 0

Multiple choice 8 minutes or less 9 to 12 minutes 13 to 16 minutes

True/False 1 0
Open-ended Open ended

Scaled I strongly agree I agree Neither agree nor disagree

Yes/No Yes No

Open-ended Open ended

True/False 1 0

Scaled 1 2 3

Scaled Very difficult Difficult Had to ask for help

Neither satisfied nor

Scaled Very satisfied Somewhat satisfied dissatisfied

True/False 1 0

Not all my orders were

Multiple choice I received my exact order correct I received the wrong order
True/False 1 0

Scaled I strongly agree I agree Neither agree nor disagree

Open-ended Open ended

ends on question type)
Option #4 Option #5

I dine with you weekly

Could not understand it

17 to 20 minutes Over 20 minutes

I disagree I strongly disagree

4 5

Easy Too easy

Somewhat dissatisfied Very dissatisfied

It was an abolute dissater

I disagree I strongly disagree