Transport Minister - Critical For Airline Consumer Rights To Be Enhanced - Malay Mail

6/28/22, 11:10 PM Transport minister: Critical for airline consumer rights to be enhanced
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Transport minister: Critical for airline

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Transport Minister Datukwith
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2022 to be between 32.6 million and 49 million. —
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6/28/22, 11:10 PM Transport minister: Critical for airline consumer rights to be enhanced | Malay Mail
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KUALA LUMPUR, June 28 — It is critical that airline consumer rights be enhanced to
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safeguard consumer wellbeing and ensure the people’s interests are always protected,
Transport Minister Datuk Seri Wee Ka Siong said.
Such a pursuit, amid the challenges brought on by the pandemic, requires extensive
collaborations and engagement to bring the aviation industry forward, both locally and
globally, he added.
“To prepare for the future, we must reflect on the lessons learned from the pandemic and
improve further,” he said in his speech at the Malaysian Aviation Commission (Mavcom)’s
inaugural international aviation webinar, “Charting a New Frontier: Aviation Consumer
Protection Needs Today and Beyond”.
Wee said Covid-19 had reaffirmed the critical importance of air travel and its
development for Malaysia as airlines and airports also had to quickly adapt to the
introduction of new regulations and pivot their business and operational strategies
during the pandemic.
“On the part of industry players and policymakers, it is important that constant revisions
and updates are made to legislation and other specific regulations governing consumer
rights while maintaining competitiveness within the industry,” he said.
Wee said aviation was on the road to recovery, but cautioned that it was a long and
winding one.
“All of us can play a role in bettering air travel for consumers in the recovery. By
implementing appropriate strategies, good industry practices, and proactive actions, we
will overcome the pandemic’s impacts together,” he said.
We said Malaysia forecasted air passenger traffic numbers in 2022 to be between 32.6
million and 49 million.
He said Malaysia’s annual passenger traffic declined sharply from 109.2 million in 2019 to
26.7 million in 2020, and dropped further to 11.0 million in 2021.
During the height of the pandemic, airlines recorded an unprecedented drop in seat
capacity of -92.3 per cent year-on-year in May 2020, the largest ever decline in the
Malaysian aviation industry, he added.
The webinar interfering with
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kind in Malaysia, with 13 panel speakers and hosting over
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200 global leaders of the industry over three panel session topics pertaining to aviation
regarding consumer protection pre, during and post-Covid-19 pandemic.
It aims to strengthen aviation consumer protection as well as further educate and

empower consumers on their rights. Delegates include governments and policymakers,
regulators
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6/28/22, 11:10 PM Transport minister: Critical for airline consumer rights to be enhanced

MALAYSIA / 16 h ago MALAYSIA / 4 h ago MALAYS