We decided to conduct the research on AlRajhi Bank because, as one of the largest banks in

Saudi Arabia, Al Rajhi Bank has the largest client base and infrastructure, with over 526
branches, over 4,900 ATMs, 290,302 point-of-sale terminals, and 215 remittance centers spread
out across the country. Aldirah was the first branch to be established in 1957.
One of the world's largest banks by market capital and the largest bank in the Middle East and
Saudi Arabia, Al Rajhi Bank is one of the largest banks in the world by total assets (SAR 583
billion, USD 155 billion) and the largest bank in the Middle East by total paid-up capital (SAR 25
billion, USD 6.67 billion). Founded in 1958, Al Rajhi has over 60 years of experience in banking
and trading, and in 1978, Al Rajhi Trading and Exchange Corporation was established as a Saudi
joint stock company, and Al Rajhi Bank and Investment Corporation was created as a Saudi joint
stock company in 1988, later to become Al Rajhi Bank and Investment Corporation in 2006. In
bridging the gap between current financial needs and Islam's core values, Sharia compliant
banks have led several industry standards and development efforts, as well as played a key role
in bridging the gap between Sharia and banking principles.
In terms of personal loans, auto loans, and mortgage loans, the Bank currently leads the
market. In terms of mobile banking capabilities, the Bank has surpassed all competitors. As part
of its efforts to strengthen its brand and client engagement, the Bank continues to invest in
these skills.
In Corporate Banking, where the Bank is currently ranked seventh in the market, the focus will
be on expanding chosen client connections in specific industries. Due to low-cost funding, low-
cost risk, and low-cost operations, the Bank has maintained excellent profitability despite Saudi
Arabia's massive corporate banking sector. Treasury investment book will be expanded by the
Bank in order to boost its return and maturity profiles.
Al Rajhi has consistently demonstrated its ability to successfully implement large-scale agendas
over a long period of time despite operational environment obstacles by implementing the
"Back to Basics" approach the past five years. Achieving this goal has given the Bank the
confidence it requires to meet the challenges and opportunities it faces in the future.
By offering new products, services, and enhanced capabilities that put its customers at the
forefront of what it does, the bank will strengthen its relationship with customers.
Additionally, technology will play a key role in improving customer-related processes and
procedures, and, as a result, enhancing staff's skills in pleasing customers.
In addition to our commitment to customer-centric culture, Al Rajhi Bank continues to strive to
enhance the customer experience at all customer touch points, including branches, call centers,
and digital banking.
Partnering with Ignite Technology has been beneficial to Al Rajhi's development. Al Rajhi can
now explore further ways in which to advance their business transformation, and Ignite will be
essential to do so. Discussions have already begun on how IT initiatives can be transformed
from projects to products.