DAILY TRAINING ACTIVITY

Nama : Neta Anggraeni

Posisi : Leader
Branch : Mitracare Prabumulih

TIME SENIN

PAGI (09.00 - 12.00)

SIANG (13.00 - 15.00)

SORE (15.00 - 17.00)

SELASA RABU

Accounting ;
DMS all pending
Repair completed
Sistem GSPN(daily statement report dan
daily statement part)
Sistem mitracare (proforma invoice-DP in,
service report)

Training via zoom with pak dadi,

bu rena dan pak megi
*Training - buisness unit samsung
*Division in sitcomasia
*Buisness unit mitracare (apple) division
*SEIN division in indo
*jenis-jenis service
*product sitcomtara (HHP, DTV,
washing machine,AC)

Customer Service :
case-case kerusakan pada handphone
 KAMIS JUM'AT

Customer service Admin Part &CE (teori)

Teknisi (cara kerja teknisi) PO (Purchase Order)
Accounting Good Receiving (Terima barang)
Stock Transferan
Forecasting

Training via zoom with pak dadi & bu rena
*External system(SEIN)
*Internal system (sitcomasia)
*KPI
*Menu-menu yang ada di GSPN(Business)
Training via zoom withpak dani, pak masjuki &
pak ade
*pengenalan mitracare (apple)
*cabang-cabang mitracare
*Logistic apple
*website support.apple.com
*cara cek IMEI apple
*case-case kerusakan pada apple
*Warranty & Out of Warranty
*SUR & WUR
*hal-hal yang dicek ketika repair dan
pengiriman

Briefing Ibu Winda :

*Petty Cash
*PR (Purchase Request)
*Settlement pembelian
*BAOS
*pembuatan rekening untuk pettycash & PR
*pajak untuk claim ke samsung
*UMD (Uang Muka Dinas)
 SABTU

Admin Accounting
PR
BAOS
Settle PR
Report Completed
DMS all pending

Customer Service
1.case-case kerusakan pada Handphone,
Tablet .
DAILY TRAINING ACTIVITY
Nama : Neta Anggraeni
Posisi : Leader
Branch : Prabumulih

TIME SENIN

Regulasi inhome :
*Cek request dari call center
*BR minta buat nota ke call center
*Siapkan nota untuk teknisi inhome

PAGI (09.00 - 12.00)

Regulasi admin part:

*transfer part
*cancel part
*PO manual
*forecasting
SIANG (13.00 - 15.00)
*PO (part yang tidak ada)
*cek stock
*penerimaan sparepart dari FL
*cek stock
*transfer manual

SORE (15.00 - 17.00)

 SELASA RABU

Regulasi admin part: Customer Service :

*transfer part *Handling Customer
*cancel part Meeting Busdev (Ibu Indri & pak taufik)
*PO manual *Cara tarik data stock di system
*forecasting *update promo
*PO (part yang tidak ada) *cara closing disystem
*cek stock *trick-trick penjualan
*penerimaan sparepart dari FL
*cek stock
*transfer manual
Training Logistic with Pak Rudi, Ibu Anita dan
pak frengki :
*Logistics samsung
*RMA Customer Service :
*Claim *Handling Customer
*Non moving
*Stock Opname
*Scrap

*Customer Service
*Admin part (Transfer barang Engineer to
Branch)

Meeting pak Kit Kim :

*Strategi pencapaian target
*ENB

Meeting pak dadi :

*GSPN
 KAMIS JUM'AT

Briefing pagi Admin Tracking :

Training Revenue Assurance (bu uli , *SAW
pak suhariono, bu desta) : *FTC
*Daily report *Closing keuangan untuk setoran
*Setoran
*BAOS refund
*Report revenue

Training assurance dan BFC with pak jassa, Training Audit (bu agie) :
pak andi & bu uli : *Audit
*Holding claim *Proforma Invoice
*Abnormal WHCS suspect claim *Type of down payment
*Change 80 ID SEIN *Status down payment
*GSPN process claim (case-case error) *BAOS
*SAW operation guide *Mekanisme pengembalian & Pengiriman
unit pelanggan
*Pengiriman unit
*Fraud
Admin part : *Tips menjadi leader yang baik
*RMA IW dan OW
*ceklist RMA dari teknisi Admin Part :
*transfer Stock opname
*PO Transfer, PO, buat request,
 SABTU

Customer Service :
*Handling Customer

Customer Service :
*Handling Customer

Admin Part :
Transfer, PO, buat request
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

CUSTOMER SERVICE :
*Handling Customer

PAGI (09.00 - 12.00)

CUSTOMER SERVICE :
*Handling Customer

SIANG (13.00 - 15.00)

CUSTOMER SERVICE :
*Handling Customer

SORE (15.00 - 17.00)

 SELASA RABU

CUSTOMER SERVICE : Admin Tracking

*Handling Customer *SAW
Training with pak putut
*IT
Training with pak rusdi & pak nur
*GA

CUSTOMER SERVICE : Admin Sparepart

*Handling Customer *Good Receiving
Admin Tracking
*Assigned to service center
*input DP

Admin Tracking :
*SAW (Exchange, OTWA, DO Exception,
Compensation, VOID )
 KAMIS JUM'AT

Admin Tracking Admin Accounting

*Assigned to service center *Report Completed
*input DP *DMS all pending
*SAW Ih Home
Packing

Meeting with pak dadi Admin Part

*Launch Nationwide Screen Repair 11-Oct *Non Moving
*PO part
*Transfer part
*Cancel part

Admin Tracking
*Closing Inhome
 SABTU

Admin Accounting
*Report Completed
*Accounting

Customer Service :
*Handling Customer

Admin Part
*SAW D/O Exception
*PO part
*Transfer part
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

Admin Accounting
*Report Completed
*Accounting

Customer Service :
*Handling Customer
PAGI (09.00 - 12.00)

Customer Service :
*Handling Customer

SIANG (13.00 - 15.00)

Customer Service :
*Handling Customer

SORE (15.00 - 17.00)

 SELASA RABU

Admin Accounting Admin accounting

*Report Completed *DMS
*DMS all pending *Report income
*Report Income

Admin spare part :

*PO part
*Transfer part
*RMA part
*Good Receiving
*Stock opname

Meeting with pak Kit Kim Admin part

*PO part
*Transfer part
*GD
*Stock transfer
 KAMIS JUM'AT

Admin accounting Admin accounting

*DMS *DMS
*Report income *Report income

Vaksin
ISOMAN (istirahat sholat dan makan)

Customer Service : Customer Service :

Handling Customer Handling Customer

Customer service : Customer service :

Handling Customer Handling Customer
 SABTU

Admin accounting
*DMS
*Report income

ISOMAN (istirahat sholat dan makan)

Customer Service :
Handling Customer

Customer service :
Handling Customer
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

Admin Accounting
*Report Completed
*Accounting

Customer Service :
*Handling Customer
PAGI (09.00 - 12.00)

Customer Service :
*Handling Customer
*memonitor installation PC

SIANG (13.00 - 15.00)

Customer Service :
*Handling and closing

SORE (15.00 - 17.00)

 SELASA RABU

Admin Accounting LIBUR

*Report Completed
*Accounting

Customer Service :
*Handling Customer

*monitoring installation PC

Customer Service :
*Handling Customer

Customer Service :
*Handling and closing
 KAMIS JUM'AT

Admin Accounting Admin Accounting

*Report Completed *Report Completed
*Accounting *Accounting

Customer Service : Customer Service :

*Handling Customer *Handling Customer

Admin part Customer Service :

*PO part *Handling Customer
*Transfer part
*GD
*Stock transfer
*Barang masuk
*PO Manual

Customer Service :
*Handling and closing
 SABTU

Admin part
*PO part
*Transfer part
*GD
*Stock transfer
*Barang masuk
*PO Manual

Admin Part
*GD
*Stock transfer
*Barang masuk
*PO Manual
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

PAGI (BRIEFING)
Pengenalan Apple
Customer service

PAGI (09.00 - 12.00)

SIANG (BREAK)
Customer service

SIANG (13.00 - 15.00)

SORE
Customer service
Packing barang yang akan dikirim ke SASP
PO barang dengan ticketing

SORE (15.00 - 17.00)

 SELASA RABU

PAGI PAGI
Customer Service Customer Service

SIANG (BREAK) SIANG (BREAK)

Customer Service Customer Service

SORE SORE
Customer Service Customer Service
 KAMIS JUM'AT

PAGI
Customer Service

SIANG (BREAK)
Customer Service

SORE
Customer Service
SABTU