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QP CODE: 4000300696   Reg No : .....................

    Name : .....................

MBA DEGREE EXAMINATION, SEPTEMBER 2021

Third Semester
Faculty of Management Science
Master of Business Administration
Elective - MB820303 - ORGANISATIONAL CHANGE AND TRANSFORMATION
2019 Admission Onwards
DE21ADBD
Time: 3 Hours Maximum Marks: 60
Part A
Answer any five questions. Each question carries 2 marks.
 

1.   What are the internal factors affecting change?

2.   Define human resource planning.

3.   Recall the importance of Transactional Analysis .

4.   What do you mean by Simulation?

5.   Why is OD important for organizations ?

6.   Define T Group training.

7.   What do you mean by leadership style?

(5×2 = 10 Marks)
Part B
Answer any five questions. Each question carries 6 marks.
 

8.   Explain the indicators of HRD 

9.   Explain the Cultural perspective of change .

10.   Compare the formal groups with that of informal groups.

11.   Discuss Marvin Weisbord Six Box model and illustrate how it helps in diagnosis.

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12.   Summarise the various human process interventions.

13.   Explain the various reasons contributing to individual resistance .

14.   Outline the force field analysis and explain the importance of the same.
(5×6 = 30 Marks)
Part C
Answer any two questions. Each question carries 10 marks.
Question number 17 is compulsory .
 

15.   “COVID-19 has brought in a lot of changes in the way businesses

function “   In this context analyze the changes brought in the
industry, workplace, work and  also in terms of required
skills. Students need to identify a particular industry and elaborate on
the changes happened in industry , workplace, work and also explain
in terms of skills required.

16.   ABC School of business is organizing a two-day conference for their students on ”
Leadership skills for 21st century “. One of the speakers, Dr. Roshan Roy,  is an expert in
this field and has a rich research background. Both faculty and students were so eager to
hear him and considered it a blessing to have him on campus. The due date arrived and
the day witnessed a large number of attendees. It was very evident that the crowd was
because of Dr. Roshan. It was meticulously planned. A two-hour session on a pre-
planned topic and almost an hour of interaction.

The program began and Dr. Roshan was received by a big round of applause. The
excitement could be seen in everyone’s eyes. Dr. Roshan was about to start his speech.
He was getting his laptop set for the session. There was some technical glitch. It was not
connecting. Dr. Roshin was getting frustrated which was very evident from his face. The
session got delayed. There was no way in which the system could start. Dr. Roshin had
planned it off very well with practical insights from various parts of the world. Finally
what happened was Dr. Roshin could speak for about thirty minutes, followed by a short
Q&A session of just fifteen minutes. People who heard him for the first time said he was
nothing more than a normal speaker.

Analyze the case and answer the following:

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1. Was Dr. Roshin a failure today? Discuss.

2. What factors contributed this to happen?
3. What precautions could have been made to avoid this situation?
4. How would you attribute this case to change management?

Compulsory Question

17.   Akansha Industries Limited is a medium-sized company, engaged in manufacturing

wooden furniture and has a turnover of  Rs.5o Million. It has a great reputation as it is
known for its excellent designs. It has a respectable market share too. It pays a good
compensation package to its employees. Despite its excellent pay packages, it has few
issues on the labour front. The company is experiencing difficulty in retaining the best
employees. Obviously, this high attrition and poor employee commitment is affecting its
future expansion strategies and is also causing occasional production disturbances.
Moreover, the company's image in the labour market is dented by the high labour
turnovers.

Meanwhile, an internal employee survey conducted by the management revealed the

absence of career planning as one of the primary reasons for the high attrition rate.
 Therefore, the management instructed the HR department to develop career plans for all
its employees. It also asked HR to identify the infrastructure requirements for
implementing such career plans.

Answer the questions :

1. What according to you are the problems existing in Akansha industries?

2. Explain the measures the HR manager should take to understand the
problem better and how would he initiate the process.
3. What are the suggestive career planning interventions that HR must
decide on to address the issue?

(2×10 = 20 Marks)

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