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    A) Improvement in Organizational Efficiency: Percentage of Positive Response

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    sopon567
    The document summarizes the results of a survey on the benefits of quality management systems. It found that documentation, controls, and communication saw the highest levels of positive response at 87%, 79%, and 51%, respectively. There were also decreases in annual audits (7%), improvements in responsiveness and cycle time (25%), and increases in staff morale (31%). The survey also showed benefits like increased customer satisfaction (54%) and sales (15%), and reductions in customer complaints (24%), rejection batches (15%), reworks (17%), first time reject rates (18%), and wastage (20%).

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    A) Improvement in Organizational Efficiency: Percentage of Positive Response

    Uploaded by

    sopon567
    10 views8 pages
    The document summarizes the results of a survey on the benefits of quality management systems. It found that documentation, controls, and communication saw the highest levels of positive response at 87%, 79%, and 51%, respectively. There were also decreases in annual audits (7%), improvements in responsiveness and cycle time (25%), and increases in staff morale (31%). The survey also showed benefits like increased customer satisfaction (54%) and sales (15%), and reductions in customer complaints (24%), rejection batches (15%), reworks (17%), first time reject rates (18%), and wastage (20%).

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    GRAPH-S2-2000

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    The document summarizes the results of a survey on the benefits of quality management systems. It found that documentation, controls, and communication saw the highest levels of positive response at 87%, 79%, and 51%, respectively. There were also decreases in annual audits (7%), improvements in responsiveness and cycle time (25%), and increases in staff morale (31%). The survey also showed benefits like increased customer satisfaction (54%) and sales (15%), and reductions in customer complaints (24%), rejection batches (15%), reworks (17%), first time reject rates (18%), and wastage (20%).

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    10 views8 pages

    A) Improvement in Organizational Efficiency: Percentage of Positive Response

    Uploaded by

    sopon567
    The document summarizes the results of a survey on the benefits of quality management systems. It found that documentation, controls, and communication saw the highest levels of positive response at 87%, 79%, and 51%, respectively. There were also decreases in annual audits (7%), improvements in responsiveness and cycle time (25%), and increases in staff morale (31%). The survey also showed benefits like increased customer satisfaction (54%) and sales (15%), and reductions in customer complaints (24%), rejection batches (15%), reworks (17%), first time reject rates (18%), and wastage (20%).

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    of 8

    % of positive response

    Documentation 87
    Controls 79
    Communication 51
    Staff morale 31 A) I
    Responsiveness and Cycle-time performance 25
    Decrease in annual audits 7

    Decrease in annual 7
    audits

    Responsiveness and
    Cycle-time performance

    Staff morale

    BENEFITS
    Communication

    Controls

    Documentation

    (SOURCE : SISIR, 1994)


    0 10
    Controls

    Documentation

    (SOURCE : SISIR, 1994)


    0 10

    TT-02-02.2P

    Improvement in customer's satisfaction 54


    Decrease in customers'complaints 24 B) Inc
    Increase in sales 15

    Increase in

    BENEFITS
    Decrease in customers'comp

    Improvement in customer's satisf

    (SOURCE : SISIR, 1994)


    Improvement in customer's satisf

    (SOURCE : SISIR, 1994)

    TT-02-02.2P

    Wastage 20
    First time Reject Rate 18
    Reworks 17
    Rejection Batches 15

    Rejection Batches

    Reworks

    BENEFITS
    First time Reject Rate

    Wastage
    Rejection Batches

    Reworks

    BENEFITS
    First time Reject Rate

    Wastage

    (SOURCE : SISIR, 1994) 0 2

    TT-02-02.2P
    A) Improvement in Organizational Efficiency

    Decrease in annual 7
    audits

    Responsiveness and 25
    Cycle-time performance

    31
    Staff morale
    BENEFITS

    51
    Communication

    79
    Controls

    87
    Documentation
    PERCENTAGE OF POSITIVE RESPONSE
    (SOURCE : SISIR, 1994)
    0 10 20 30 40 50 60 70 80 90
    Controls

    87
    Documentation
    PERCENTAGE OF POSITIVE RESPONSE
    (SOURCE : SISIR, 1994)
    0 10 20 30 40 50 60 70 80 90

    Page 3 of 6

    B) Increase in Sales and Customers' Satisfaction

    15
    Increase in sales
    BENEFITS

    24
    Decrease in customers'complaints

    54
    Improvement in customer's satisfaction

    PERCENTAGE OF POSITIVE RESPONSE


    (SOURCE : SISIR, 1994) 0 10 20 30 40 50 60
    54
    Improvement in customer's satisfaction

    PERCENTAGE OF POSITIVE RESPONSE


    (SOURCE : SISIR, 1994) 0 10 20 30 40 50 60

    Page 4 of 6

    C) Reduction in Cost

    15
    Rejection Batches

    17
    Reworks
    BENEFITS

    18
    First time Reject Rate

    20
    Wastage
    15
    Rejection Batches

    17
    Reworks
    BENEFITS

    18
    First time Reject Rate

    20
    Wastage

    PERCENTAGE OF POSITIVE RESPONSE


    (SOURCE : SISIR, 1994) 0 2 4 6 8 10 12 14 16 18 20

    Page 5 of 6

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