Scribd Logo
Upload

Welcome to Scribd!

  • 4 views

    (Infographic) A Guide To Improving Retail Store Operations

    Uploaded by

    praveen v
    This document provides guidance on improving operational efficiency in retail stores. Operational efficiency is critical for enhancing the customer experience, enabling an omnichannel strategy, and increasing sales. It discusses how efficient stores generate more profits while inefficient stores operate at a loss. The document also outlines five common causes of inefficient operations like a lack of visibility and outdated manual tasks, and provides six recommendations for improving efficiency such as automating tasks, monitoring store operations, and refocusing employees on customer experiences.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    (Infographic) A Guide To Improving Retail Store Operations

    Uploaded by

    praveen v
    4 views1 page
    This document provides guidance on improving operational efficiency in retail stores. Operational efficiency is critical for enhancing the customer experience, enabling an omnichannel strategy, and increasing sales. It discusses how efficient stores generate more profits while inefficient stores operate at a loss. The document also outlines five common causes of inefficient operations like a lack of visibility and outdated manual tasks, and provides six recommendations for improving efficiency such as automating tasks, monitoring store operations, and refocusing employees on customer experiences.

    Original Description:

    Original Title

    [Infographic] a Guide to Improving Retail Store Operations (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides guidance on improving operational efficiency in retail stores. Operational efficiency is critical for enhancing the customer experience, enabling an omnichannel strategy, and increasing sales. It discusses how efficient stores generate more profits while inefficient stores operate at a loss. The document also outlines five common causes of inefficient operations like a lack of visibility and outdated manual tasks, and provides six recommendations for improving efficiency such as automating tasks, monitoring store operations, and refocusing employees on customer experiences.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    4 views1 page

    (Infographic) A Guide To Improving Retail Store Operations

    Uploaded by

    praveen v
    This document provides guidance on improving operational efficiency in retail stores. Operational efficiency is critical for enhancing the customer experience, enabling an omnichannel strategy, and increasing sales. It discusses how efficient stores generate more profits while inefficient stores operate at a loss. The document also outlines five common causes of inefficient operations like a lack of visibility and outdated manual tasks, and provides six recommendations for improving efficiency such as automating tasks, monitoring store operations, and refocusing employees on customer experiences.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    A Guide to Improving

    Retail Store Operations


    Store operational efficiency is critical for a superior customer experience,
    a successful omnichannel strategy and ultimately, more sales.

    What’s
    Store Operational
    Efficiency?
    An operationally efficient retail store
    has maximized its outputs…

    …while requiring
    minimum inputs to get there.

    Customer
    Sales
    Experience

    People Time Money

    s
    it s a n d a u di t
    S tore vis
    on visu
    al , What Does
    S to r e t
    eam ex
    ti o n a l a
    ec
    n
    u
    d
    t
    m
    i o
    e
    n
    r c h a n di
    si n g Store Operational
    p ro m o
    guideli
    nes f r o m h ea d o
    f f ice

    ce
    Efficiency Cover?
    n d m a i n te n a n Procedures that contribute to the look and feel
    a
    e p a ir s
    S to r e r customers experience when they step inside.
    sk s
    to r e t a
    Daily s

    Why Operational
    Efficiency is Critical for
    Brick and Mortar Success:

    It grows sales. A study found that operationally


    efficient stores generated a $175,000 average
    profit vs a loss of $45,000 in inefficient stores.

    It refocuses store teams on the customer


    experience and alleviates the burden of
    administrative tasks.

    It helps consumers get their expectations for


    speed and efficiency met. 30% of consumers
    ranked try before you buy and speed as the first
    and second biggest reasons to shop in-store.

    Why Store Operational


    Efficiency is the Key to
    a True Omnichannel Without operational efficiency, a complete omnichannel

    Experience experience can’t exist, so stores can’t be part of an


    omnichannel experience without operational efficiency
    either.
    A true omnichannel experience makes the dividers between
    each channel - ecommerce, social and more - vanish. Online channels continuously improve the operational
    Multiple outputs spread across numerous channels require efficiency of backend systems and optimize the customer
    every backend operating system to be efficient. journey by collecting, monitoring and analyzing data.

    Shop
    Shop

    Physical stores can improve


    their operational efficiency by
    adopting the same approach.

    5 Causes of Store
    Operational Inefficiency:

    1 2 3
    Lack of visibility into store Lack of support for Limited means of evaluating store
    operations stores performance on a regional and
    individual basis

    4 5 Filling out retail store visit


    checklists

    Reporting and resolving


    High employee turnover, which Manual, outdated and maintenance issues
    has risen to 81% from 76% in 2017 time-consuming store tasks.
    A few examples are: Health and safety audits

    How to
    Improve Store
    Operations:
    2
    1 3
    Identify inefficient tasks. Look out for
    processes that don’t directly add value to
    the customer experience and rely heavily
    Change your mindset. HQ
    on manual data collection.
    should exist to support stores, Automate
    not the other way around.  inefficient tasks. 

    5
    4 6
    Refocus store teams on
    Monitor and measure customer experience. 
    Invest in store tech that
    store operations.  makes everything easier.

    About
    YOOBIC is an all-in-one platform that With YOOBIC’s physical experience
    helps retailers perfect in-store operations, platform, you can gain full visibility of in-store
    maximize team productivity and engage execution, measure performance in real-time
    frontline employees to deliver an irresistible and streamline daily store tasks.
    customer experience.

    GET A DEMO

    You might also like