Country Product Advocate - (Indonesia)

JAKARTA / HQ DEPARTMENT – PRODUCT MANAGEMENT & UX / FULL-TIME

HappyFresh welcomes talent around the globe - enjoy the flexibility of working from anywhere! #LI-REMOTE

Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an
empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for
that loaf of bread on the top shelf at the store. Enter the solution! 

We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on
delivering a simplified life by revolutionizing how you and many households get their groceries. 

Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo
our cause to change the grocery shopping landscape. 

Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility.
Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and
more.

We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and
interactions with our teammates, laying the foundation for a more conducive and productive work
culture. They are: 

Customer, Customer, Customer 

Ownership and Deliver Impact 
Team Player
Openness
Self Mastery
Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs
and wants of local communities and create a future where groceries will never be a problem in the
modern world. 

About The Role

HappyFresh is the leading grocery shopping app in South East Asia. We are present in
multiple cities across Indonesia, Malaysia and Thailand.

You’re a rare unicorn who is equally passionate about business, has a clear understanding of
the inner workings of product management and is a staunch advocate for the user.
You have a clear and methodical approach to collecting quantitative and qualitative data
points to influence stubborn Product Managers to listen to your arguments.
You’re a digital native, happy to play around with a ton of apps and able to report insights and
quirks of your country to product managers.
You are thrilled by the challenge of having to influence teams sitting thousands of kilometers
away and you have an innate sense of pride for doing a job well done.
You are conscious that companies continuously make tradeoffs and you have the energy and
the passion to keep yourself up and continue your journey when you stumble.

You will be measured by how many of your insights are implemented by the various product
teams.

What Will You Do

Gather and evaluate business and user requirements specific for your country to be a
strong advocate and stakeholder during conversations with product teams.

Regularly monitor country-specific dashboards to make sure business in your country is

following expectations.

Represent the interests of the country MD, the users of your country, the operation and
marketing teams to influence product managers and make sure the work planned fits the
needs of your country.

Be equally present during planning and during testing, to guarantee the voice of your
country is well represented.
 Be passionate about data, work closely with the UX Research team and be familiar and up-
to-date with all the sources of customer input that are at your disposal.

Collaborate daily with a diverse set of specialists.

What Will You Need

Minimum 2 years of experience in large organizations, familiarity with influencing remote

stakeholders without authority

Fluent in written and spoken English and the local language of the country

Strong interpersonal and communication skills

Thriving in uncertain environments.

Self-starter.

Have critical and creative thinking.

Well-organized and detail-oriented.

Passionate about creating the best experience for users.

Have a growth mindset and continuous self-improvement spirit.

What's In It For You

HappyFit: fun exercise programs alongside professional trainers.

HappyMind: free psychological consultation to keep your mental health on track.

HappyBenefit: allowance for health activities and health-related items.

LinkedIn Learning access for all courses!

Discounts on grocery shopping on our HappyFresh app.

Competitive compensation package including medical, dental, maternal insurance and

more.

No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work

task focus without distractions.

Additional 1 day annual leave for each work anniversary.

Birthday leave.
 Occasional celebration for team engagements.

All-access to snacks in our pantry.

Hybrid working environment with dynamic and international colleagues.

What Will You be Part of

Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all
walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other
HappyFreshers within and beyond your departmental borders in their time of need. All while
striving for the same goal  - to deliver a simplified life.

We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure
you stay safe and healthy in body, mind, and soul through our various online and offline
activities. 

See what it's like to work here: http://happyfresh.com/careers

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