Tony Veasey

Stockbridge, GA 30281

OBJECTIVE:
A skilled and effective Customer service focused professional seeking a challenging management, recruiter
role in a global and well-regarded company.

PROFILE STATEMENT:
A high energy and results-driven professional with over 10 years of customer service experience in a
managerial capacity. Excellent planning and organizational skills result in the optimum functioning of the
department and the consistent achievement of customer service standards. Proven interpersonal and
motivational ability ensure a strong team approach and the attainment of maximum performance levels
and productivity. Career responsibilities include introduction of a number of successful Recruiter
Campaigns to include Healthcare, IT, Accounting & Finance, Medical Device, Technical Recruitment
Construction, Customer service, recruiter initiatives in customer satisfaction rankings. I am a dedicated
manager with the ability to obtain outstanding results in a challenging environment.

CORE COMPENTENCIES:
 Communication Skills
 Data Collection and Analysis
 Problem Analysis and Problem Solving
 Decision-Making
 Planning and Organizing
 Presentation Skills
 Stress Tolerance

COMPUTER SKILLS:
Microsoft Office Suite, Access, AS400, People Net, People Fluent RMS 5, Bullhorn, Text kernel, US Verify,
Premier Biotech, ICIMS, Workday

OTHER SKILLS:
Time Management, Negotiating, Project Management, Business Development, Account Management

EDUCATION:
Clark Atlanta University

PROFESSIONAL EXPERIENCE:

Papa John's Inc

July 2021 to Present
Senior Recruiter

 I am currently responsible for the Recruitment for Corporate and IT roles within the organization.
 My responsibilities consist of sourcing, screening and tracking all candidates through the hiring process.
 I am also responsible for preparing offers, working with agencies and working within the ATS system
 The roles that I handle are Financial, IT, Business Analyst, Data Analyst, Director’s, Senior Managers Etc.

Wipro Limited
February 2019 to June 2021
Technical Recruiter
 Handle full lifecycle recruitment including sourcing, pre-screening, and interviewing candidates for
selected positions.
 Use advanced search functions to find passive candidates with unique skills and expertise.
 Business Stakeholder management and sending daily updates on demands
 Update and release offer for candidates in the company’s applicant tracking system Synergy
 Establish a good vendor network; deal effectively with vendors to generate profiles
 Support diversity and hiring best people as per cycle time
 Have the ability to understand complex job requirements and design efficient search
 Know how to assess a resume or profile to determine how relevant it is to a specific job description.
 I am able to manage priorities and source candidates for multiple requisitions.
 I am able to work both Independently, Remotely and on teams
 Be comfortable working in a fast-paced high-pressure environment
 Expert on sourcing through various Job Boards like Dice, Monster, CareerBuilder, Indeed, Tech Fetch
and networking sites like LinkedIn, Facebook, Twitter and also knowledge of various free job sites
 Excellent verbal, written and presentation skills.
 Strong experience in Recruiting for Java, Microsoft Develops, Full Stack developers, Data Scientist,
Artificial Intelligence (AI), Machine Learning (ML) and Business Analyst etc
 Over 10 years of effective, efficient sourcing for complex or leading-edge technologies.
 Proven knowledge of where to find top technical talent and how to use tools, sites, etc. In order to gain
access to them
 Experience in working at corporate level. In-depth knowledge of recruiting strategies for US IT
Recruitment.
 Medical Device Recruitment for Medtronic’s to include Customer service, Lab techs, Pharm techs,
Management, etc
 Blue Cross Blue Shield hired Supervisors, CSR, Lab Techs
 Health First hired for Data Analyst, Managers, Technicians etc.

ADECCO STAFFING
July 2018 to January 2019
Enterprise Delivery Recruiter/ Talent Acquisition Specialist

 Source and screen candidates for roles and present the candidates to the Recruiter and/or Onsite
teams
 Network and build talent pools where necessary and ensure that referrals from candidates are
gathered and actioned accordingly
 Conduct structured telephone interview with identified candidates, prepare feedback and shortlist for
selection. Manage interview process end to end including summarizing feedback to the candidate.
Conduct I_9 verification, Drug Screenings, And all on boarding paperwork.
 Maintain and update candidate records in tracking database
 Achieve agreed recruitment & sourcing performance targets across all major KPI’s (CV submissions,
Interviews, Fulfilment rate, retention rate)
 Maintain a strong working relationship with Client Program Managers (CPM) to ensure a clear
understanding of their business, needs, culture and job roles that will be resourced
 Adopt & demonstrate The Adecco Group and Client’s company core values in the delivery of customer-
centric service
 Ensure all interviews and assessment requests are generated within agreed SLAs
 Understand and follow the Onsite Roadbook
 Become a super user of all Adecco recruiting systems ensuring that you understand the functionality of
the system
 Ensure that all tasks are completed to the agreed client processes/requirements and in line with agreed
SLA targets
 Proactively review and monitor Adecco processes/procedures from time to time, and with
management approval, suggest and implement improvements were possible

Adhere to the policies of the Client and Adecco Group

May 2014 to July 2018
Sr. Recruiter Talent Acquisition, Home Depot

 Collaborates with regional recruiters, operations staff and other human resources staff to ensure a
smooth sourcing and hiring process.
 Develops innovative, creative, and proactive recruitment / sourcing strategies to develop high quality
active and passive candidate pipelines. Conducts regular follow-up with recruiters to determine the
effectiveness of recruiting plans and implementation.
 Effectively builds and engages with talent communities through social media outlets.
 Provides support to regions that are experiencing a significant number of staff vacancies or where the
recruiter position is vacant (i.e. assisting regional Recruiters with recruitment and retention plans).
 Identify and source appropriate internal talent for current and future open roles within the
organization.
 Develops, coordinates, and implements community-based recruiting initiatives with colleges, churches,
local community organizations, etc. May give presentations at colleges, attend student group meetings,
and increase college awareness before and after career fairs and events.
 Assists in branding in establishing a reputation both internally and externally.
 Staffing and Sourcing for 3 regional call centers, Ogden Utah, Kennesaw Georgia, Tempe Arizona with
focus on filling positions for the leadership teams to include Director, Senior HR Managers,
Administrative Staff, Customer Service Managers, Customer Service Reps (200 to 800) per location
depending on their individual needs.

Escalation Manager,
May 2014 to December 2014
Direct Path LLC

 Provide customer escalation support via phone, email and in person

 Analyse complex processes and reduce/simplify into clear, concise and logical responses
 Prepare and deliver daily and weekly activity results to senior management
 Communicate repeat customer facing issues and take personal ownership of each case from start to
finish
 Assist in ensuring responses to the Better Business Bureau and other online forums are prepared and
delivered within the required timeframes
 Manage various tasks such as resolving billing errors, rescheduling and cancelling field service
appointments, "tagging" DIRECTV accounts prior to installation, returned billing statements accounts
and more
 Monitor queues for inbound calls ensuring that agents are interacting properly with customers
 Manage call center team of client representatives, manage/monitor ticket queues to ensure SLAs are
being met
 Cross-train agents on various products and policies

Customer Care Solutions Specialist,

June 2012 to May 2014
CBEYOND

 Provide customer support to small and medium size businesses for 30 software application to include
cloud services, web hosting and domain registration
 Handle customer service issues, escalations and customer retention
 Monitor queues (inbound calls, web inquiries, faxes and emails) to ensure proper handling of requests
 Monitor and make busy codes of agents to ensure accurate coding for reporting
 Maintain schedule adherence to maximize coverage within the contact center
 Manage/monitor ticket queues of agents to ensure SLAs are being met
 Monitor all agent calls/SR notes and properly document in OSS system call purpose and resolution
agents are using knowledge-based and call guidelines to handle calls properly