KARTHIK POKURU

Email - mohankarthikpokuru@gmail.com
Contact : (732) 340-8512

Experience Overview:
● A vibrant PEGA engineer having 3 years of relevant experience with ample
exposure to various features of the PEGA Platform.
● Good analytical abilities and effective communication skills
● Worked on Agile methodology projects
● Experienced in designing Case management for new applications
● Good knowledge of designing, developing, and deploying Pega applications
● Knowledge in developing portals, sections, and Harness rules
● Extensive knowledge in design and developing Pega Decisioning & Marketing applications
● Experienced in leading a team to develop and deploy applications.
● Experienced in interacting with business users and business analyst to design and
develop applications.
● Provided training to associates part of the Pega UAP program in the current organization

● Also Involved in POCs and submitting projects for community Hackathons

Skill Set:

● Software Skills: PEGA PRPC, PEGA Marketing, PEGA Decision Management, PostgreSQL.

● Delivery Methodologies: Agile SCRUM

● PEGA Specific: REST Integrations, Activities, Debugging, Logging, Report Definitions,

Decision Rules, Data Transforms, Screen Flows.

● Tool: Pega v8.4, Pega Marketing v8, Pega v8, Pega v7.4

● Domain: Telecom, Marketing.

 Project Title: AOM

Client: Vodafone
Period: July 2019 – August 2021

Verizon marketing application is used to target prepaid & postpaid mobile customers with offers
based on spending behavior, top-up behavior, etc. This application is redesigned to make use of a
custom NBA strategy.

Roles and Responsibilities:

As a Decisioning Consultant,

● Designed Next Best Action in both Inbound and Outbound Marketing Including digital
channels (Web/Mobile)
● Created Campaigns and associated segmentation rules and offer flows for determining which
treatments to be offered to customers and personalization of the offers based on preferred
channel communication.
● Development of End-to-End decision strategies in accordance with PEGA’s Next Best Action
for transforming the Marketing journey
● Debugging and performance tuning of the journey by understanding the bottlenecks and utilizing
different tools
● Designed strategy rules and developed Proposition UI and inbound treatment UI forms
● Interacted with product owners and business users to write user stories
● Guided team members with their tasks
● Developed strategy rules, decision table rules, when rules, proposition filters, etc.
● Developed fulfillment process, Adaptive models, and Predictive models.

Highlights

● Appreciated as the best developer. And awarded Gems as a token of appreciation.

● Appreciation from the customer for on time code delivery with zero defects
● Proactively identified and resolved several non-reproducible, highly visible, and complex
issues

 Project Title: G2GDCM

Client: Virgin Media
Period: August 2018 – July 2019

Virgin Media G2GDCM application is used to target broadband customers with Connectivity
Issues, or any other concerns with their current broadband connection. This application helps the
CSR Agent to investigate the Issue and provide resolution to the users.
The Customer can lodge a Complaint from different Channels. CSR Agents will pick the case
from their workbasket and respond back to the customers based on their queries
The Agent will have an option to provide a resolution for the case or he can transfer the case to
other agents for further investigation.
Agents can preview confirmation messages and all the resolution details before sending
Communication to Users.

Roles and Responsibilities:

As a Senior System Architect,

● Created Data Classes, Rulesets, Rule Set Versions,

● Created Activities, Harness rules, Layout, and Sections.
● Worked on Screen Flows and UI Enhancements.
● Created Workgroups, Workbaskets for Routing Cases.
● Worked on Delegating Business rules to Business Users.
● Good Technical Expertise in Pega PRPC Applications in developing Workflows, Decision
rules.
● Created Integration rules like Rule-Connect- REST.
● Developed all business rules for PEGA Implementation.
● Involved in developing UI Screens, activities, and Correspondence rules.
● Form level and field level Validations.
● Implementation of the core business logic using decision rules.
● Designed Email Templates using Paragraph rules.