Internal Audit Report - Hippodrome - March 2022

INTERNAL AUDIT
AUDIT AREA AUDIT PERIOD DATE OF REPORT NO.

AUDIT
Hippodrome Business office November 2020 24 January

to 2022 to 2022.01
December 2021 04 February 2022
TO: Business Manager
Hippodrome Business
Operations Supervisor
CC: General Manager
Deputy Chief Financial Officer
Business Development & Sales
Deputy Operations Manager
Risk Manager
Internal Control and Compliance Manager
IT Manager
FROM: Internal Audit Function
DATE: 10/03/2022
Adding Value Through Effective Evaluation and Improvement of Risk Management, Control and Governance Processes Page 1 of
INTERNAL AUDIT
Contents
EXECUTIVE SUMMARY............................................................................................................................................4
1. Risk assets...............................................................................................................9
a) Overdrafts......................................................................................................9
b) Fresh loans...................................................................................................12
2. Contingents Liabilities..............................................................................................14
3. Business office management and supervision........................................................15
4. Accounts..........................................................................................................16
a) Account opening documentation/process..........................................................16
b) Account closure........................................................................................18
c) Account Maintenance................................................................................18
d) Dormant account...........................................................................................19
5. Ineffectiveness of the activities of the ICO in the Business Office ................................20
6. Customer Service..............................................................................................20
7. Clearing...........................................................................................................21
8. Premises and security review..............................................................................22
9. Cash and vault..................................................................................................23
10.Tellers operations..................................................................................................23
11.Reversed Transactions............................................................................................24
12.Guarantees for loans........................................................................................25
13.Business office performance review....................................................................26
a) Profitability review.........................................................................................26
b) Risk assets..........................................................................................................26
c) Deposit liabilities............................................................................................26
14.ATM cards and pins management.......................................................................27
15.SMS...............................................................................................................28
16.Cheque booklets management...........................................................................29
17.Funds transfers.....................................................................................................29
a) Local transfers...............................................................................................30
b) Online transfers.............................................................................................30
18.General ledger review including suspense accounts to ensure proofing/regularization
of accounts.........................................................................................................31
INTERNAL AUDIT
19.Compliance to previous audit recommendations...................................................32
20.Term Deposit..................................................................................................33
21.Recovery........................................................................................................34
22.Fixed assets....................................................................................................34
Appendices..........................................................................................................35
INTERNAL AUDIT
EXECUTIVE SUMMARY
We reviewed the operations of the Hippodrome business office for the period November
01, 2020- December 31, 2021. The objectives of the audit include:
 To assess the internal control system of the Business Unit,

 To ensure that operations carried out are compliant with applicable policies,
procedures, management directives, laws and regulations,
 To ascertain the effectiveness and the efficiency of the Business Unit’s operating activities,
 To review operating performance and business strategy of the Business Unit.
From the audit conducted we observed as follows:
 A profit variance of XAF 144Mn before tax was realized for the period January to
December 2021 against a budgeted amount of XAF 2,005Mn compared to XAF
944Mn profit realized the same period in 2020, which is very unfavourable.
 Loan risk assets and deposit liabilities as at 31/12/2021 stood at XAF 38,297Mn and
XAF 50,636Mn compared to budgeted figures of XAF 29,541Mn and XAF 49,558Mn
respectively, therefore the budget was realized at 129.77 % and 102.13%
respectively, which is a positive result.
 Sight deposits which could be withdrawn at short notice represented 58.83% (XAF
29,788Mn) of the deposit liabilities (50,636Mn) and hence, exposure to liquidity risk.
 We did a trend analysis regarding the performance of the business office for 5 years
2017-2021 as summarized in the table below:
- Income has been constantly decreasing over the five years and conversely expenses
constantly increasing. This negatively impacted operating profit over the years and
in 2021 a loss of FCFA 144million was recorded,
- NPLs have been constant or increasing over the years meaning no improvement in
the risk management culture of the bank,
- Impressive improvement in deposit mobilization,
- Dormant accounts is another critical area of concern and in 2021 the dormant
accounts skyrocketed from 176 in 2020 to 2118 accounts in 2021.
INTERNAL AUDIT
DESCRIPTION 2017 2018 2019 2020 2021

Income 3,380,233,951 3,129,774,207 3,007,217,700 3,168,127,280 2,413,857,959
Expenses 1,681,566,001 1,479,600,793 2,696,694,484 2,223,920,721 2,558,012,090
Net profit 1,698,667,950 1,650,173,414 310,523,216 944,206,559 -144,154,131
Total loans 33,298,227,246 36,210,054,769 36,851,363,885 37,900,459,743 38,217,949,750
Non performing loans 16,355,091,933 16,789,042,558 18,582,396,784 17,399,089,953 17,894,638,867
NPL to total loans ratio 49% 46% 50% 46% 47%
Total deposits 30,503,804,447 32,989,028,296 42,787,475,125 40,971,136,799 47,564,013,713
loan loss Provisions 15,244,903,702 15,539,012,311 16,743,086,439 16,927,270,751 17,761,108,356
Loans to deposits ratio 109% 110% 86% 93% 80%
Accounts opened 393 539 772 575 548
Accounts closed 55 43 46 90 39
Dormant accounts 73 129 336 176 2,118
Ratio dormant/Total no. of accounts 2.11% 3.22% 7.04% 3.29% 35.91%
Total no. of accounts as at December 3,464 4,003 4,775 5,350 5,898
31
Business Manager Fogwe Lewis Fogwe Lewis Mengong Christelle Mengong Christelle Mengong Christelle
 314 guarantees issued to customers of the business unit were ongoing as at

31/12/2021 as summarized in the total below with a global amount of XAF
10,140,625,858 with a cash collateral of XAF 2,615,861,139 representing 25.8%, hence
material risk exposure.
GUARANTEE TYPE TOTAL NO. TOTAL AMOUNT TOTAL CASH COLLATERAL % COVERAGE
GTEE CUSTOM BONDS- Local 20 343,763,444 223,615,839 65.05%
Guarantees
GTEE ENDORSEMENT BONDS - Local 4 77,658,224 - 0.00%
Guara
GTEE OTHER BONDS ISSUED- Local 15 783,326,694 622,656,694 79.49%
Guaran
GTEE PERFORMANCE BONDS- Local 89 2,005,930,616 1,084,126,949 54.05%
Guara
GTEE RETENTI ON BONDS- Local 43 408,855,674 127,070,002 31.08%
Guarantee
GTEE START-OFF BONDS - Local 18 3,123,569,917 511,406,655 16.37%
Guarantee
Guarantees Bid Bond - Local 103 2,888,441,541 46,985,000 1.63%
Guarantees
Guarantees DOUBTFUL PERFORMANCE Bo 14 163,977,333 - 0.00%
Guarantees DOUBTFUL RETENTION Bond 4 70,240,745 - 0.00%
Guarantees DOUBTFUL STARTOFF Bond 4 274,861,670 - 0.00%
TOTAL 10,140,625,858 2,615,861,139 25.80%
 22 cautions issued to customers worth XAF 509,079,748 were doubtful and not covered.
 No tracker for guarantees issued to customer with conditionality.
 255 current/checking accounts did not witnessed any turnover for the period
November 2020 and December 2021 but recorded unearned charges worth XAF 43Mn
which impacted the P&L of the Unit and related taxes paid to the State.
 High acquisition cost for term deposits especially that of XAF 15 billion by CNPS at
5.5% excluding the intermediation fee. The funds are loaned out to some highly
indebted customers at an interest rate of between 6% and 7% (Groupe SOMAF, BUNS
INTERNAL AUDIT
etc implying that the Bank is making little or no profit.
 The ICO was not performing her duties as per the control activities proof chart at the
respective frequencies and had captured only 18 exceptions between January and
December 2021.
INTERNAL AUDIT
 The interview conducted with the ROs, BM and Regional manager regarding the
business office management and supervision, revealed that there was no effective
team work or team cohesion among the sales team of the business unit (ROs and
BM).
 462 ATM cards and 462 pins were pending collection in the business office but no
strategies were put in place to ensure they are distributed to the customers.
 418 cheque booklets pending collection but there was no strategy put in pace to
ensure effective distribution of the booklets.
 Archiving in the business office was a course for concern evidence being that
requested documents for review were not timely submitted and some were not
submitted.
 We reviewed the proofs of sensitive and suspense accounts submitted to us by the ICO
as at 30/06/2021 and noted that they were long outstanding items pending
regularization.
 We noted that the business office hierarchy has not being putting in the required
efforts to implement audit recommendations to resolve issues raised during previous
audit engagements thereby defeating the purpose of auditing the operations of the
unit.
 We noted shortcomings in the account opening process as follows; no follow up of
accounts opened with deferred documents, non-authentication of documents
submitted by customers, cancellation of information on customer`s request by 3C etc.
 The Mail registers were poorly maintained, staff discharged mails without signing, and
others signed without indicating their names.
 The keys register is not updated. The keys of all the doors in the unit have not been
recorded in the register.
 We noted that the terms of the security contract signed between the Bank and the
Commissioner of the Commissariat of the First district of Yaounde are not being
respected by the police guards. The policemen are not in their uniforms.
Results of the Audit: From the audit conducted, we noted laxity in the implementation of
the control measures put in place by the Bank’s staff. The BM/BOS should reinforce
compliance to management directives; COBAC regulations etc. and the ICO should
ensure the effectiveness of control activities in the business office in order to build a
strong control environment.
INTERNAL AUDIT
Objectives of the Audit:

- To assess the internal control system of the Business Unit,
- To ensure that operations carried out are compliant with applicable policies,
procedures, management directives, laws and regulations,
- To ascertain the effectiveness and the efficiency of the Business Unit’s
operating activities,
- To review operating performance and business strategy of the Business Unit.
AUDIT SCOPE
1. Business office management/control
 Job descriptions
 Org chart
 Leave roster- Break roster
 Operating procedures/policies
 Staff appraisals, complaints, productivity
 Business office management and supervision etc.
2. P & L review
 Income recognition and booking
 Expenses
3. Risk Assets
 Overdrafts, excesses above approved limits
 Fresh loans and credit facilities granted to customers
 Loan portfolio review
 Guarantees for loans
 Recovery of bad and doubtful debts
4. Contingents
 Bonds
 Guarantees
 Letters of credit
 Guarantees for contingents
5. Cash
 Vault
 Teller operations
 FCY sales
 Western Union
 Flex Pay
6. Clearing and Remittances
 Check clearing
 Local transfers
 International transfers
 Standing instructions
 Remittances
 MCs/Drafts
INTERNAL AUDIT
7. Electronic banking
 E-Banking operations
 ATM operations
 ATM cards/pins management
 SMS
8. Treasury Operations
 DAT
 Certificates of Deposits etc.
9. Premises and security review
 Security Safety & Physical Protection Management-
 Alarms systems
 Security guards ( Essoka and police/gendarme/military)
 Accesses to restricted and sensitive areas
 Switches and electrical connections
 Branding
 Sanitation
 First Aid box
10. Customer Service
 Customers complaint register,
 Mail registers,
 Filing/archiving
 Front desk review
 Stop payment
 ATD
11. Counter Check /Checkbook Administration
12. General Ledger Review including all suspense accounts to
ensure proofing/regularization of accounts
13. Fixed Assets Management including inventory
14. Assessment of the Internal Control System-effectiveness of the activities
of the ICO in the Business Office.
15– Accounts
 Account Opening Documentation/process
 Account maintenance
 Account closure
 Dormant and deceased accounts
 Accounts portfolio reviews
16. Compliance with last Audit Recommendations
17. Fraud Control Awareness Session/reporting/whistle blowing process
18. Any other critical issues identified during the audit
INTERNAL AUDIT
Detailed findings
1. Risk assets
a) Overdrafts
 A TOD of XAF 4 500 000 000 granted to GROUPE SOMAF (231720101585807) for 24
months (17/08/2021 to 17/08/2023) had the following issues; land title N° 02468
presented as a guarantee to the TOD has not yet been mortgaged, there is no credit
Convention regarding the OD and there is no succession plan in place. Customer
account had a debit balance of XAF 1 780 072 364 as at 31/12/2021. It is also important
to note that the TOD is just at an interest rate of 6 % per annum which is relatively
very low meanwhile the bank accepts term deposits at the rate of 5.5% e.g. CNPS
which therefore implied no business.
 The lines for bill discounting of BOFAS have expired on November 10Th 2021 but XAF
110Mn and XAF 162Mn were granted to the customer on 29/11/2021 and on
05/12/2021 respectively in the main and the sub accounts. XAF 162Mn granted was
out of his line of credit (bill discounting) hence the additional facility increases the
credit risk(already rated very high)
 Overdrafts totaling XAF 100Mn were granted in 07 newly opened accounts with no
other credit movements apart from the initial deposits (see appendix 1). From the
review of the account opening documentation of these accounts, we noted that the
seven accounts presented many similarities for instance the account opening dates,
the presentation of the account opening requests, the overdraft requests and the date
overdrafts were granted (29/12/2021). Our discussion with the BM revealed that the
overdrafts were granted at the request of the Minister of Territorial Administration to
pay Custom duties for the cars purchased by the ministry; hence it could be deduced
that all the seven accounts were linked to the minister of Territorial Administration.
This scenario requires more vigilance.
 We noted income leakages of 1 071 137 and 1 650 000 on unauthorized overdrawn
amounts in March to June and September 2021 respectively in the account of
Soulemane Grand Lux 01605643.
 The account of Alpha Engineering witnessed an increase in the debit balance of XAF
48Mn being an OD granted on 21/01/2021. The debit balance as at 30/11/2021 stood
at XAF -332 409 280 compared to XAF -284 196 980 as at 30/11/2020. In 2021 the
account witnessed credit movements totaling XAF 182Mn but the customer consumed
XAF172Mn.
 The business office does not maintain a tracker for the monitoring of bill discounted to
ensure the discounted bills are effectively paid through the customers` accounts to
cover the facility granted to the customers secured by those bills.
INTERNAL AUDIT
 CHICAM COMPANY-0231720106993460 has a TOD line of XAF 60 000 000 for 12 months
period (12/01/2021 to 12/01/2022). The Guarantor Joe Conner has two land titles
(land title N°.29807 and N° .5572) mean while his two accounts with us
0231720101517907 and 0231720101517939 respectively has debit balances of XAF
321 902 616 and XAF 301 578 950. CHICAM COMPANY account currently has a
debit balance of XAF 31 534 267 and his TOD line expired on the 12/01/2022.
 Boh Plantation account number 231720104762557 requested for an extension of the
tenor of their overdraft facility to 31/12/2021 assuring that the European Union would
have paid back an undisclosed amount he had used for the project. Account was
indebted to the tone of XAF 439,209,746 as at 31/12/2021 without cover.
 A credit convention has been signed between the bank and BUNS SARL but a review
of the convention reveals the following omissions;
The inventory of the assets of Njong Eric Njong and their respective values were not
done given that he is a personal guarantor of the indebtedness BUNS SARL which as
per the convention was XAF 7,145,231,268. If the facility becomes doubtful it will be
very difficult or impossible to recover.
No proof that the caterpillars have been insured and register with RCCM etc.
Business risk:
 Possible increase of NPL
 Income leakages of XAF 2,721,137
 Capital tied down, huge financial lost in case of any default
Recommendation:
BM should ensure that:
 The income leakages are regularized
 Overdrafts granted to the new accounts are monitored till full repayment and secondly
to avoid dormancy of the accounts after payments are received.
 The land title pledged as a guarantee should be mortgaged and a credit convention
established.
 A good succession plan should be provided by GROUPE SOMAF.
 The BM should strictly monitor the account of CHICAM COMPANY and even inform the
promoter in writing since the customer’s TOD line has already expired.
Auditee response-BM:
INTERNAL AUDIT
For SOULEYMANE GRAND LUX, there is no income leakage. The customer received funds
not linked to the facility granted, reason why some withdrawals were made based on the
received funds.
The ARO will look for approval of the said facility.
For ALPHA ENGINEERING, there is a tracker for new contracts. For the all contracts it’s
very difficult to get it since it was not hand over to me by my predecessor. The debit in
account is the result of the non-payments of the all contracts. What we are trying to do
actually it’s prefinancing the customer for the new contract in order to reimburse the old
debit.
Below is the awaited payment of ALPHA ENGINEERING:
CONTRACT NET A NIVEAU PAIEMENTS PAIEMENTS DECOMPTE EN TRAVAUX

MANDATE EXECUTIO RECUS EN ATTENTE COURS DE
R N PRODUCTION RESTANTS A
EXECUTER
021/C/PR/MINMAP/RDSW/S 59% 164.617.839 37.752.560 0 141.068.202

WRTB/SIC/2018 FOR THE
CONSTRUCTION WORKS OF 343.438.601
A COUNCIL CHAMBERS IN
KOMBO ITINDI LOT 2
01/C/ETCTB/SWR/PIB 2019 60% 42.809.645 12.098.219 0 17.903.457

FOR THE CONSTRUCTION OF
73.811.321
WOMEN EMPOWERMENT
CENTER IN EKONDO TITI
AVENANT 01 SUR MARCHE 100% 0 31.164.780 0

N°038/M/MINMAP/DR-
OU/SMI-AI/2014 POUR LA
CONSTRUCTION DU RESEAU
ELECTRIQUE TRIPHASE 31.561.461
MBOUDA – BAMESSO,
DEPARTEMENT DES
BAMBOUTOS, REGION DE
L’OUEST
INTERNAL AUDIT
MARCHE EN COURS 50% 0 207.574.374 0 400.895.301
D’ATTRIBUTION SUIVANT
L’AUTORISATION DE GRE A
GRE 608.469.67
N°004854/L/MINMAP/SG/DG 5
B/DMBRG DU 12/10/2020
POUR LE CONTROLE ET LA
SURVEILLANCE DE
L4ACHEVEMENT DES
INTERNAL AUDIT
TRAVAUX DE
CONSTRUCTION DE 370
LOGEMENTS A MBANGA
BAKOKO ET OLEMEBE A
YAOUNDE
MINMAP COMP NETWORK 100% 0 43.378.093 0 0
43.450.584
N0235
TOTAL 331.968.026 0 559.866.960
With the actual debit balance of (316.873.126

FCFA) For the others exceptions we will follow
through.
Deadline for resolution: 31/12/2022
b) Fresh loans
 The loan installment amount on the repayment schedule (399 287 037) for the loan of
3.2Bn granted to BOFAS on 06/11/2020 is different from the amount settled every
quarter (396 351 855) giving a difference of XAF 2 935 182 and this may prolong the
repayment period.
 The loan installment for the 5th quarter payable in January 2022 has not yet been
settled. At the time of our review the customer had not made provision to cover the
loan installment and there was no evidence that the customer was notify ahead of
time, nor was reminder of the pending unpaid installment.
 The source of payment of a Loan of XAF 20Mn granted to Manu SARL (construction
works of the command center Buea) is different from the purpose of the loan
(construction work at Douala port and a project at Banyo) ;
 Loans granted to employees of blue chip companies were observed to be high 10Mn
and above considering the high repayment capacities; however it is worth noting that
the employees of some of these companies are volatile mostly multinational
companies or NGOs thus require much attention on the part of the bank.
 Land title No 6208/Mezam vol 31 Folio 145 submitted by Mbaka Senior SARL account
number 0231720106746110 to cover a loan of XAF 48 million granted to the
customer on 05/03/2021 has not been perfected. The outstanding loan amount is XAF
28,586,857 as at 05/02/2022.
Business risk: Possible non repayment of loans leading to increase in NPL

Recommendation: BM and team should ensure that:
 BOFAS respects the loan repayment schedule; going forward formal reminders should
be sent to the customer if the provision is not sufficient to cover the instalment
 Retail loans especially to non-civil servants should be closely monitored to ensure
total repayment at maturity.
INTERNAL AUDIT
 The Business Unit should not only focus on salaries but should also monitor the
stability of the employers of the customers through regular checks/follow up.
 The land certificate submitted by Mbaka Senior SARL is mortgaged to secure the loan
granted to the customer.
For the customer BOFAS SARL, the company is facing financial difficulties because on
non- payments of his bills.
Below are the awaited payments:
CONTRACTS BILL AMOUNT AMOUNT PAYMENT BALANCE TO

ALREADY DATE BE PAID
RECEIVED
BAFOUSSAM (DECOMPTE 08) 383.377.117 200.000.000 06/11/2020 90.277.435
93.099.682 20/12/2021
BAFOUSSAM (DECOMPTE 09) 232.667.254 RAS RAS 232.667.254
AWAE-ESSE-SOA (DECOMPTE 11) 521.094.421 300.000.000 24/09/2021 221.094.421
AWAE-ESSE-SOA (DECOMPTE 12) 470.863.339 RAS RAS 470.863.339
CONSUPE (DECOMPTE 04 BIS 62.762.399 RAS RAS 62.762.399
ET FINAL)
TOTAL PAIEMENTS EN ATTENTE 4.142.386.340 593.099.682 3.549.286.658 FCFA
When the customer is facing a situation like this we have to show a concern instead of
put pressure on him because he can have a heart attack. The work is done but payments
are not followed. However the customer promised to review hit network payments this
week of 07/03/2022 because we informed him through whatsapp channel to do
something.
For the retail loans, the monitoring is done and the credit department has taken some
measures to reduce the NPL.
For MBAKA SENIOR we will verify with LEGAL DEPARTMENT
INTERNAL AUDIT
2. Contingents Liabilities
 No tracker for guarantees given to customer with conditionality.
 64 guarantees worth XAF 2,612,659,434 that were given to customers within the
period November 2020 and December 2021 are backed by cash collateral constituted
of 35.19% implying that 64.81% of the caution amount was uncovered. See Appendix
2.
 No scrutiny of customers` requests: Customers submit requests/correspondences to the
bank without the names of the signatory of the account and their functions but were
received and processed. For instance 2 requests by ERDEM OFIS DEKORASYON MOBILYA
SANAYI VE DIS TICHAT LTD. STI account number 0231720105924811 for two cautions of
XAF 819,766,869 and XAF 204,941,717 respectively etc.
 The outstanding ongoing guarantees of the business office as at 31/12/2021 were
XAF 10,140,625,858 as summarized per guarantee type in the table below with an
insufficient cash collateral of XAF 2,615,861,139 representing 25.80%.
CAUTION
% CASH
CAUTION TYPE AMOUNT NUMBER COVERED COLLATERAL
GTEE CUSTOM BONDS- Local
Guarantees 343,763,444 20 65.05% 223,615,839
GTEE ENDORSEMENT BONDS - Local
Guarantees 77,658,224 4 0.00% -
GTEE OTHER BONDS ISSUED- Local
Guarantees 783,326,694 15 79.49% 622,656,694
GTEE PERFORMANCE BONDS- Local
Guarantees 2,005,930,616 89 54.05% 1,084,126,949
GTEE RETENTION BONDS- Local
Guarantees 408,855,674 43 31.08% 127,070,002
GTEE START-OFF BONDS - Local
Guarantees 3,123,569,917 18 16.37% 511,406,655
Guarantees Bid Bond - Local
Guarantees 2,888,441,541 103 1.63% 46,985,000
Guarantees DOUBTFUL
PERFORMANCE Bond 163,977,333 14 0.00% -
Guarantees DOUBTFUL RETENTION
Bond 70,240,745 4 0.00% -
Guarantees DOUBTFUL STARTOFF
Bond 274,861,670 4 0.00% -
Grand Total 10,140,625,858 314 25.80% 2,615,861,139
 22 cautions issued to customers changed status to doubtful because the customers

failed to respect the terms of the contracts for which the guarantees were issued and
provisions have to be constituted to the tune of XAF 509, 079,748. See Appendix 3 for
details
Risk:
INTERNAL AUDIT
 High credit risk
INTERNAL AUDIT
 Financial losses equivalent to caution amount called back by the Contracting

authorities for uncovered guarantees.
 Litigation
Recommendation:
 BM should ensure that guarantees are issued only to credit worthy customers and
should be well secured/covered.
 Provisions should be constituted for the guarantees given to customers that have
become doubtful.
 Customers` requests should be properly scrutinized prior to processing.
 Consequently, the BM should contact the Management of ERDEM account to come and
regularize the omissions on their requests.
The tracker for cautions given with conditionality is now
available. Going forward more attention will be paid to the
customer’s request Deadline for resolution: 30/06/2022
3. Business office management and supervision
 The interview conducted with the ROs, BM and Regional manager regarding the
business office management and supervision, revealed that there was no effective
team work or team cohesion among the sales team of the business unit (ROs and
BM).
 ROs complained of not being properly coached by the BM; the BM on her part, pointed
out the lack of proactiveness and at times the lack of humility of the ROs who are not
fast in learning which negatively impact customer service.
 The BM was also reproached of being rude to staff even in front of customers at times.
The targets set for staff/business unit and reports were not sent timely to the
hierarchy. There was no regular follow up and monitoring of results per staff to ensure
the objectives are achieved. The BM asserted holding business meetings with ROs and
operational meetings with 3Cs and BOS but none was documented to ascertain her
assertion.
 No staff in the business unit including the BM keep daily timesheets; Some
staff declared haven suspended preparing their time sheets because the
practice was not fortified in the business unit. Weekly Activity plans and
reports were not regular and were only prepared by ROs while the operational
staff did not have any. Moreover they were not filed for consultation.
 The customer service is a point for concern as spelled out in all the minutes of the
INTERNAL AUDIT
branch meetings but no proper measures were taken to improve to that effect; the
front office was noted to be immatured and not composed.
INTERNAL AUDIT
 Operating procedures/policies are not adhered to by staff which led to errors.
Business risk: possible conflict, resentment and non-achievement of business goals.
Recommendation:
 The BM should ameliorate team management to derive better results from the
business team
 BOS should support the 3Cs to improve on their abilities to handle the front desk
 BM should carry the team along for the realization of their objectives
 Team work should be preferred to individual work (work in silos)
 BM should enhance the monitoring of performances and document them accordingly
Note taken
Agreed deadline for resolution: 30/06/2022.
4. Accounts
a) Account opening documentation/process

 No follow up of accounts open with deferrals; documents lacking are not completed
(RCCM, attestation of non-indebtedness) or expired ID cards/receipts are not replaced
(cases of Big Step outreach, Master tools, NEC BTP, Intelligence economique etc.)
 Insufficient monitoring of new accounts; no movement in accounts after they were
open (PANCEC, Back to roots, etc.)
 The expected nature and volume of transactions on the customer transaction profile is
far above the volume of transactions in the accounts. No reasonable assurance that
the RO visited customers to confirm the nature of their activities
 Erroneous attestation of taxpayers registration in ETS La Confiance and same was
found in ETS La Victoire meanwhile the owners are different; the two accounts
operate mostly outgoing funds transfers(need to be monitored)
 Change of appellation from ETS Fournitout to ETS Madison Fournitout but the two
accounts are still operational meanwhile the first company does no longer exist due to
the change of appellation
 Legal department did not give their approval in account opening process of some
accounts () and there was no follow up to ensure this is done hence defeating the
purpose of the account opening committee.
 3 C are not well educated on companies type and management as we sighted private
limited company liability with general managers (case of SOTRAGEC) worst still, 3C
altered customers’ documents through cancellation of part of information given by the
customer (“General” on the documents instead of educating customer and preparing
new documents)
 No authentication of documents, the case of Wamba Delussac who is the HRM of the
company he is working for and signed his own attestation of employment (such could
INTERNAL AUDIT
have been signed by another key staff of that company), RCCM of ETS La Confiance
and ETS La Victoire etc.
 No tracker for accounts opened with waivers, absence of monitoring leading to
incomplete account opening files and exposure to compliance risk.
 630 accounts were opened as indicated in the table below.
Account type Nov-Dec 2020 Jan-Dec 2021 Grand Total

Corporate 10 64 74
Checking 15 182 197
Savings 57 302 359
Total 82 548 630
 960 new accounts were budgeted for 2021 and 548 were realized implying a budget
accomplishment of 57.08% as at 31/12/2021. Worthy of note is the fact that the
target for new accounts remained unchanged from 2020 to 2021 but the performance
of the business unit dropped by 3%.
 The business unit opened 548 accounts in 2021 (January to December) compared to
579 accounts opened in 2020 hence a drop of 31 accounts. The number of business
accounts was very low in 2021 (64 out of 548); out of 74 business accounts opened
from November 2020 to December 2021, 32 accounts were either inactive or in debit
which is an indication of non- follow up of customers see Appendix 4
Business risk:
 Loss of business opportunities from inactive accounts

 Breach of account opening procedures and operational errors
 Non-compliance
Recommendation:
 The BM and team should contact customers with inactive accounts for proper action
 Ensure all accounts have complete documentation
 Create a tracker for accounts open with deferrals and monitor it properly
Auditee response-BM/BOS:
Note has been taken. Calls will be made for reactivation of accounts
Tracker for accounts open with deferrals has been created
Agreed deadline for resolution: 30/03/2022
INTERNAL AUDIT
b) Account closure
 45 accounts were closed between November 2020 and December 2021 but only 19
files were submitted for review. See Appendix 5
 The BU did not exercise due diligence while receiving and treating correspondences
from customers evident by the fact that omissions on some requests were not timely
detected for correction. For instance corporate customers` requests void of the
name of the account signatories and their functions and were received and
executed/processed.
 4 accounts closed within the audit period were recorded twice in the account closure
register.
 We reviewed the account closed register and noted a variance of 21 accounts that
were not recorded in the register but were in the report for account close.
Risk:
 Increase turnaround time for search of documents/information due to

inappropriate archiving.
 Litigation regarding
Recommendation:
 Customers` requests should be well scrutinized prior to processing to timely detect

omissions and cause the clients to correct before treating their requests
 The closed accounts files that were not submitted for review should be sorted for review.
 The BOS should ensure that the register for closed accounts is updated
Auditee response-BOS:
Note taken. Closed accounts will be sorted
out A Register for closed accounts is being
updated Deadline for resolution: 30/04/2022
c) Account Maintenance
In reviewing the account maintenance of the period, we observed that;
 No signature card has been maintained for Nkomo Owoundi (0432820106452039) in

the system despite the customer’s request for modification since 31/05/2021. Phone
number in the system was 690786666 not the one on the customer’s request
654009985/690192047.
 Customer requested for the modification of signature card and telephone number
respectively Nkomo Owoundi (064520) and Simon Pierre (089630) were treated
INTERNAL AUDIT
without Identity card found in the Customer’s request
INTERNAL AUDIT
 Just 12 maintenance cases transmitted to us for review out of 23 requested cases.
Risk: High possibility of fraud, reputational damage, turnaround time during document
search.
Recommendation:
 The BOS should ensure that a register is maintained for account maintenance
 The 3C should make sure that Nkomo Owoundi signature card is maintained in the system.
 The variations in the phone numbers should be handled immediately as this could be
avenue of fraud.
Auditee response-BOS:
Note taken
A register for account maintenance is being provided
Deadline for resolution: Immediately
d) Dormant account
We requested for account monitoring report and it did not exist in the business unit
which is an indication that dormant accounts are not monitored.
255 accounts were dormant with outstanding total debit balance of XAF 653,987,790 as
at 31/12/2021. See Appendix 7.
Risk:
 Undue taxes paid to the State for unearned income generated from dormant account.
 Misstatement of the financials of the business office.
 Increase of the NPL of the unit
Recommendation:
 BM and ROs should analyse the debit balances in the dormant accounts for
an appropriate Management decision to be taken.
 The account owners should be contacted and a report forwarded to Management
for the accounts to be closed or reactivated.
Auditee response-BM: Note taken.
Deadline for resolution: Immediately.
INTERNAL AUDIT
5. Ineffectiveness of the activities of the ICO in the Business Office-

 We reviewed the work done by the ICO – Ejelle Henry who has spent 10 months in the
Business unit as at the date of our audit and noticed that only 18 exceptions were
raised from February 2021 to December 2021. The work of the ICO was found to be
superficial and ineffective considering the lapses discovered in the business unit. For
instance SYSTAC cheques of December 2021 were not perforated but this was not
noticed by the ICO, incomplete documentation in accounts open etc. Worth noting is
the fact that ICOs have a well-established work program which if being followed will
enable control coverage of 52 areas in a month at various frequencies (daily, weekly,
bi-monthly and monthly) in addition to other activities.
 From our findings, the controls carried out by the ICO were weak and
insufficient. Moreover, there was no proper follow up of exceptions raised to ensure
they are closed. Worth mentioning is the fact that the ICO was nominated best branch
ICO in 2020.
 After discussion with the staff, he acknowledged the laxity which he confessed was as
a result of demotivation and loss of focus in the ICO function. He declared haven
discussed the issue with his line manager and Human Capital which was corroborated
by them.
Business risk:
 High operational risk due to undetected errors/fraud
 Staff turnover and negative impact on productivity
Recommendation: ICO should exercise professionalism and due care in his present
post considering that management is aware of his interest to move to other roles in the
bank. While waiting he should fully carry out his duty based on the control activity chart
and avoid exposing the bank to high risk by not performing his task effectively.
Auditee response-ICO: I lost interest a long time ago in my current role and management
was informed accordingly. However, I will do my best to enforce controls as per the proof
chart while waiting to be moved to another role.
Agreed deadline for resolution: Henceforth
6. Customer Service
 The customers’ complaints register had only one complaint registered, however
customer service remained a concern; customers complained about poor service
delivery to staff out of the business unit
 Front desk review revealed that bank attestations; printed debit advices were not
given to customers. We equally sighted long overdue requests for ATM cards which
were not treated.
INTERNAL AUDIT
 The Mail registers were poorly maintained, staff discharged mails without signing, and
others signed without indicating their names.
 Customers’ documents are not filed appropriately in their files; we sighted some old
documents lying on the floor at the corridor leading to the special till.
 The archive room was untidy and unarranged. We discovered that there were many
outdated documents in the archive which could have been sent to the main archive in
Soa to create more space.
 Documents were sighted in many other locations out of the archive; document were
traced many offices among which were; the ICO, SYSTAC, BM, Head teller, corridor
leading to the special till etc. Hence, lose control over archives.
Business risk:
 Customer dissatisfaction
 High turnaround time to get documents
 Loss of audit trail of customers instructions
 Loss of documents
 Litigations
Recommendation: BM should
Immediate improvement in the archiving system of the branch through:
 Proper supervision of front line officers
 Proper filing customers transactions tickets ,
 Designate a trusted and organised staff to take ownership.
 Cash vouchers are kept in trunks under lock and key;
 Cash vouchers for the previous year should be transferred to the main archive.
 Proper lightening system in the archive at the corridor leading to the special till;
 Liaise with Logistics to create more archiving space in the business unit (build mini
cupboards; install cupboards under the staircase opposite the special till etc.)
Auditee response-BM: Note taken.
7. Clearing
All the cheques for December 2021 were not perforated. We sighted some cheques
without the appropriate stamp (compensé le) on the back of the cheques.
Cheque register does not have the name of the person who discharged the cheques and
this is becoming a regular situation.
INTERNAL AUDIT
Incoherent recording of information on the register; the information is mix up because of the
absence of labeling of the various columns.
Business risk: Operational risk leading to litigations

Recommendation: BM and BOS should ensure officers in charge of SYSTAC read and apply
the procedure for clearing.
Auditee response-BOS: NOTED
Deadline for resolution: Henceforth

8. Premises and security review
 We noted that the terms of the security contract signed between the Bank and the
Commissioner of the Commissariat of the First district of Yaounde are not being
respected by the police guards. The policemen are not in their uniforms.
 The police guards are not duty cautious. On 31/01/2022 the police guards were not at
their duty post around 3 pm when we visited the business office to take stock of what
they were doing. A discussion with the Essoka security guards revealed that most of
the time the policemen come in the morning and sign in their names and disappear
and only return around close of business to sign out.
 The access door to the cashiers’ cubicles is not under lock and key and staffs of the
unit access the tellers` cubicles without any control.
 There is no alarm system in place to permit the staff of the unit to signal the security
services in case of an attack by the men of the underworld.
 We sighted network cables at the front office directly behind the customer care
officers. The casing of some of the cables had given way rendering the cables ugly
and posing high risk.
 The keys register is not updated. The keys of all the doors in the unit have not been
recorded in the register.
 They are many cockroaches in the Head teller`s office where paid cash vouchers are
kept/archived
 No first aid box in the business unit.
Risk:
 Loss of audit trail regarding the whereabouts of the keys of the doors in the business office.
 Insecurity around the cash area.
 Inappropriate security bank assets
 Processed cash vouchers in the Head teller`s office could be damaged by cockroaches
Recommendation:
BM should ensure that:
 The HLOG is officially informed of the breach of the security contractual terms.
INTERNAL AUDIT
 The police security officers should be cautioned to be more duty conscious

 The IT Manager does the needful to change and protect the naked network cable at
the front office.
 The Head teller should do the needful to restrict access to the Tellers cubicles.
 The keys register is updated
Auditee response-BM/BOS: Note
taken Deadline for resolution:
31/12/2022
9. Cash and vault

 The ATM had an excess of XAF 2,240,000 as at 24/01/2022 when we conducted cash
count.
 We reconciled the cash collected from the vault for reinforcement of the ATM and the
amounts that were debited into the GL for the ATM (571333333) and there was no
difference.
 There is an obsolete 100 note US dollar in the small metallic box in the safe of the
business office.
 We sighted more than 40 boxes of XAF 5 coins in the vault.
Risk:
Misstatement of FCY in the business office
Recommendation:
 The BOS should write to the DOM to authorize the destruction of the obsolete dollar
and the amount written off from the system.
 The E-Banking service should be contacted to investigate the difference between the
cash in the ATM and the system balance.
 The 5 coins in the vault should be regularly reinforced to the tellers who should do the
needful to pay it out to customers.
Auditee response-BOS: Mail was already sent to E-Banking concerning the cash difference
in the ATM. Mail will be sent to DOM for authorization for destruction of fake dollar.
10. Tellers operations

 The Cash movement register not properly handled as there were some area of
cancellation of the cash register (13/01/2022) and the headings at every leaves are
not properly filled.
 Not all transactions journals were exchanged for tick backs as per the procedure. In
INTERNAL AUDIT
some cases, not properly dated and signed. E.g. 25/01/2021,
INTERNAL AUDIT
 No evidence that the ICO does his tick back using an independent teller transactions
journal as per the procedure.
 No analysis of transactions on the envelopes per day by Ashimie Martina 25/01/2021.
 No proper signing and dating the transaction journal report after tick back.
 Performance of some tellers not competitive in relation to others. For instance, on the
05/01/2021, Stephanie Femuh processed 81 transactions, Mangwi c. 51 transactions
and Ashime Martina 55 transactions.
Risk: Fraud may go undetected, customer’s dissatisfaction due to inefficiency of some tellers.
Recommendation:
The Head teller should ensure that the GM’s Internal Memo N°: 032/GM/2014 dated
15/10/2015 on call over or tick back should be properly followed.
Tellers should be cautioned and follow up by the head tellers so as to enhance efficiency.
The BM/BOS should ensure that all registers are properly headed.
Auditee response-BOS: Noted.
Deadline for resolution: immediately.
11. Reversed Transactions

 64 out of 70 requested files for transactions that were reversed between November
2020 and December 2021 were submitted for review.
 A review of the files for reversals revealed service note N°: 002/NFCB/DO/ICU/955/2012
of 27/11/2012 regarding transaction reversals was not fully implemented by the
concerned staff of the Business unit.
Risk: Fraudulent transactions, reputational damages, non-compliance risk.
Recommendation:
The Head teller and the ICO should ensure that the service Note N°:
002/NFCB/DO/ICU/955/2012 is well implemented.
Customers should be monitored and assisted especially when they are filling the cash
deposit forms.
INTERNAL AUDIT
Auditee response-BOS: Noted.
12. Guarantees for loans-

 The line of facility granted to BOFAS in November 2020 XAF 4.3Bn was renewed at
the same conditions. 58.27% of the guarantees received from the customer were
made up of the float of equipment which had not been reevaluated before the renewal
of the facility.
 The structure of the guarantees received from the customer (XAF 3075Mn) was as
follows: Cash Collateral 580Mn; Mortgage on Land certificates XAF 703Mn and
Equipment 1792Mn. Facility not covered was FCFA 1.23 billion.
 As per the amortization process, the equipment have depreciated thus the bank ought
to have requested for additional guarantees to cover the facility prior to granting
same to the customer. Other factors such as the evidence of business continuity in
the absence of the promoter Godlove Talla Nji were not provided. Consequently, the
guarantees given by BOFAS were insufficient to cover the engagements (direct and
indirect) of the customer XAF 5 822 844 717.
 The business unit does not keep records of the guarantees given by customers.
 We sighted 37 land certificates, 06 photocopies with the mention “transmitted to
Legal” during an inventory of the guarantees given by Hippodrome customers and
kept by the Credit Directorate (see appendix).
 The expert valuation report for the land certificates were not attached to the land
certificates to assess the value of the guarantees received from the customers; thus we
were not able to quantify the guarantees in order to derive the exposure of the
business unit.
 LC no 2116-Ntem-Vol11-Fol143 of New service (04213876) had no inscription of the

amount of the facility but there was a credit convention attached.
 We did not see the LC 13007; 45430; 0164; 5462 of CAS (01592209)
Business risk:
 Overstatement of BOFAS guarantees exposes the Bank to high credit risk
 Loss of track on guarantees given by customers
 The exposure of the business unit could not be assessed
Recommendation:
 BM should request for a re-evaluation of the float of equipment
 Additional guarantees should be provided by the customer
 Keep records of all guarantees given by customers of the business unit
INTERNAL AUDIT
 Keep expert valuation report alongside with the guarantees
Auditee response-BOS: Note taken
13. Business office performance review
a) Profitability review
 The profitability of the business office has been witnessing a decrease as the year
pass by between 2017 and 2021. See Appendix 6. The highest profit was realized in
2017 XAF 1,698,667,950 and a loss of XAF 144,154,131 in 2021.
 The unit realized loss of XAF 144,154,131 as at 31/12/2021 compared to profit of XAF
944,206,559 recorded the same date the previous year.
 YTD profit of XAF 2,005Mn was budgeted as at 31/12/2021 but a loss of XAF 144Mn
was made due to loan provisions constituted for doubtful loans and cautions of XAF
975,893,410, negotiation fees for term deposits acquired at high interest rates of XAF
175,152,583 (CNPS, CFC, SONATREL etc.).
 255 current and checking accounts did not record any credit movement between
November 2020 and December 2021 but recorded fictitious charges worth XAF
43,843,894 which impacted the P&L of the business office. See Appendix 7
b) Risk assets
 Risk assets of the unit as at 31/12/2021 stood at XAF 38,296,875,11 compared to
XAF 37,969,326,129 same date the previous year imply an increase of XAF 327,548,882
(0.86%).
 Risk assets were XAF 38,296,875,011 against a budgeted amount of XAF
29,541,000,000 implying 129.64% realization of the budget.
 Non-performing loans were XAF 17,894,632,867 (46.73%) of the total loans which was
far above the regulatory rate of 5% and has been consistently very high between
2017 and 2021.
c) Deposit liabilities
 Deposit liabilities as at 31/12/2021 stood at XAF 50,635,947,963 compared to
XAF 42,233,083,717 the same date the previous year implying an increase of
19.90% (XAF 8,402,864,246).
 Deposits were budgeted at XAF 49,558,000,000 implying a budget realization of 102.18%.
 Some major term deposits were acquired at very high cost e.g. CNPS XAF 15
billion, CFC XAF 2 billion at 5% and XAF 1 billion at 4% subscribed at 5.5%
excluding negotiation fee.
Risk:
 Deposits are acquired at very high cost
INTERNAL AUDIT
 Increase in NPLs
INTERNAL AUDIT
Recommendation:
 BM and team should strategize and acquire low cost deposits and negotiate downward
the interest rates for the term deposit running in our books at renewal in order to
improve on the bottom-line of the business office.
 Emphasis should be placed on the recovery of the doubtful loans while granting fresh
credit facilities to credit worthy customers.
Auditee response-BM: Note Taken
14. ATM cards and pins management

 We did an inventory and noted that there were 462 ATM cards and 466 pins pending
collection in the business office.
 There were 24 captured cards in the business office that had not been collected by
their owners as at date of review.
 The padlock used by the Customer Care Center officer handling ATM cards had two
keys instead of three and the custodian did not know whereabouts of the third key.
Similarly the lock to one of the metallic boxes where the pins are kept had two keys
too and the BOS did not know whereabouts of the third key. Meanwhile the second
box carrying some of the pins was not under lock and key.
 The metallic box where ATM cards are kept was inside the wooden cupboard at the
front office with cheque booklets while the metallic boxes with the pins were in the
BOS`s office in breach of the procedure.
 The columns in the tracker maintained for pending pins are not labeled to permit any
third party to understand its content.
 The column for the card number in the excel sheet for pending pins was filled only for
46 out of 483 customers with pending pins in the business office frustrated the
reconciliation of the pending pins and cards.
 The following shortcomings were observed with customers’ application files for ATM cards:
 No reasonable assurance that the original NIC of the subscribers of some cards
were sighted. Examples include but not limited to request date 29/11/2021,
31/08/2021, 08/09/2021, 23/09/2021 and 23/07/2021 in favour of account
number 2820107655915, 388010858437, 2850108623945, 1720108915515 and
282010866578 respectively.
 Request placed in favour of account number 2820108688868 on 30/09/2021
with an expired identity card.
 No copies of identity cards attached to 6 files that constituted our sample for
review.
 ATM card request by account number 3830106729236 was not dated and the
interbank regional card not filled and signed by the customer.
INTERNAL AUDIT
 The list of pending ATM cards does not have a column for the customers’ telephone
number to ease communication.
Risk:
 Fraud
 Increase in turnaround time for the review of the
Recommendation:
 The BOS 3C should ensure the strict implementation of the procedure for the
management of ATM cards and pins.
 The trackers maintained for pending ATM cards and pins should be updated and a
column inserted for the customers` telephone numbers to permit IT or Strategy to inform
the customers through SMS to come and collect their cards.
 The card numbers should be filled in the tracker for pending pins to ease the
reconciliation of pins and cards in the business office.
 The padlocks of the metallic boxes where the ATM cards and pins are kept should be
replaced and all the keys kept by the custodian of the cards and pins respectively.
 The 3C should contact customers whose ATM cards were captured to come and
request and collect them.
Auditee response-BOS/3C: Pad locks already replaced. Noted taken for the other points
raised.
15. SMS
 A review of the report downloaded for SMS subscription revealed that 1,225
customers are subscribed to SMS banking out of 6,760 representing 18.12%. Worth
noting is that 3,118 of the accounts not subscribed to SMS were active during the
period of the audit.
 Customers are subscribed to the SMS Banking without their knowledge and their
accounts debited monthly with SMS service charge in breach of the Regulation on
consumer protection.
Risk:
Fines for non-implementation of the regulation on consumer protection.
Recommendation:
Business office should liaise with the E-Banking service to strategize and ensure
customers subscribe to the SMS Banking in order to mitigate the associated risk while
encouraging all the customers to subscribe for the service.
INTERNAL AUDIT
Auditee response-BM/BOS: Note taken
16. Cheque booklets management

 418 pending cheque booklets in the business office kept in a cupboard with a weak
lock that can easily be destroyed not in a fireproof cabinet as stated in the procedure.
 The register for cheque booklets is not designed as per the procedure and the issue
was raised during the 2020 audit and the staffs in charge are adamant to change.
 The excel sheet maintained in the business office for pending cheque booklets is not
having the telephone numbers of the customers.
Risk:
 Cheque booklets are at risk due to unrestricted access.

 Ineffective control of the cheque booklet management process by the ICO.
Recommendation:
The BOS should ensure that:
 The excel sheet for pending cheque booklets is updated with a column for the
customers` telephone numbers so that SMS can be sent to the customers o a regular
basis to come and collect their cheque booklets.
 A request for a fireproof cabinet is addressed to HLOG for the preservation of the
cheque booklets.
 The procedure for cheque booklets management is strictly implemented in the Unit.
Auditee response-BOS: Noted
17. Funds transfers

 28 338 funds transfers were effected during the period January to December 2021.
The comparison of the evolution of fund transfers over a period of 3 years revealed a
constant drop in fund transfers in other currencies (FTOC) unlike other transfers as
seen on the table below. The drop was mainly due to stringent measures by BEAC on
foreign funds transfer and the restrictions from correspondent bank (FIMBANK) hence
no transfer was done in USD in 2021 as compared to previous years.
Transfer code Transfer description 2019 2020 2021

FTOC Funds Transfer other currencies 358 194 139
IBPT Internet Bill Payment 9 997 12 364 17 640
IDCT Internet Domestic Clearing Transfer 23 108 252
IIFT Internet Internal Funds Transfer 3 538 4 353 4 602
INTERNAL AUDIT
OCTS Outgoing Clearing Transfer SYSTAC 5 372 5 442 5 623

OSTC Outgoing SYGMA Transfer 52 63 82
Customers
TOTAL 19 340 22 524 28 338
 The procedure for transfers in other currencies is not complied with in many points:
Point 2.7.2 “prepare and transmit letter to customer stating documents required to close
transfer file. This letter should be signed by the BM and BOS.” The 3C did not Sign out
letter
to RM for onward transmission to customer for a close monitor of transaction and
collection of pending justifications.
Maintain a tracker for documents expected from customers including latest date to
close file.
Point 2.7.3 “The BOS prepares a monthly tracker on open files to CPU to enable them close
the transaction files.”
 A tracker for transfer executed with pending documents existed but it was not
updated, nor sent to CPU as stated in the procedure.
 Many files remained “open” with incomplete information hence exposing the bank to
sanctions regarding the Exchange Control Regulation.
 No exception was raised by the ICO in regards to overdue pending transfer files.
a) Local transfers
19 fund transfers with amounts less that 100Mn routed through SYGMA instead of
SYSTAC, a practice to discourage because SYGMA is meant for amounts greater or equal
to 100Mn (best practice).
b) Online transfers
Online transfers witnessed an increase as seen on the table above but we noted that
there was insufficient monitoring of online transfers.
Business risk:
 Breach of the exchange control regulation exposes the bank to sanctions
 High risk for fraud in online transfers
Recommendations:
 Monitor fund transfers in other currencies to ensure completeness of documentation
 Contact customers to provide lacking documents
 Regain customers who do regular transfers
 Strengthen control measures for online transfers since banking has become digital.
Auditee response-BM/BOS:
Note taken.
INTERNAL AUDIT
Letters are being prepared for transfers pending justifications
INTERNAL AUDIT
18. General ledger review including suspense accounts to ensure

proofing/regularization of accounts
A review of the proof of accounts presented to us by the ICO revealed that they were many
outstanding items pending regularization suspense and sensitive GLs.
GL 381006000-WESTERN UNION TRANSFER ACCOUNT BRANCHES which is a liability GL had a

debit balance of XAF 20,282,388 which was abnormal dating as far back as 2018. Our
discussion with the Head of Western Union Service Nyah Constance revealed that she has
stating working on identifying the source of the debit in order to propose a solution for
the account to be cleaned up.
GL 384108000-Pension from CNPS
 Warehousing transactions of material amounts that are not linked to CNPS.

 The same transaction references were used to process multiple transactions in GL
384108000 as indicated in the table below which is a red flag for fraud;
We discussed the account with the ICO who was not aware of the transactions which
was an indication that he didn`t have a mastery of the transactions in the GL.
GL: 384108000-PENSION FROM CNPS
DEBIT CREDIT
TRANSACTION REFERENCE NO. OF TRNS TOTAL AMOUN NO. OF TRNS TOTAL AMOUNT
23887415104000 9 222,043,542
23887415104001 10 264,596,769
23887415104002 10 279,911,666
23887415104003 10 307,500,940
23887415104004 10 228,431,149
23887415104005 8 204,889,655 1 237,009,912
23887415104006 10 127,555,050
23887415104007 10 196,753,166
23887415104008 10 195,114,450
23887415104009 10 179,766,570
23887415104010 10 96,792,143
23887415104011 10 90,724,495
23887415104012 10 16,123,520
23887415104013 10 109,694,578
23887415104014 10 180,199,496
23887415104015 10 85,688,201
23887415104016 5 2,036,934
Grand Total 1,507,373,721 1,517,458,515
We discussed with the DCFO regarding the transactions in the account and she told us
that Financial Control is in charge of the report from the ICO which means that they
were not aware of the nature of the transactions in the GL.
 GL 382102000-Deposits pending account opening had 22 long overdue transactions

pending regularization amounting to XAF 3,277,000.
INTERNAL AUDIT
Risk:
 Fraud could be perpetuated in suspense accounts when such accounts are not
monitored on a regular basis.
 Indicators of fraud when multiple transactions are executed using the same transaction
reference.
Recommendation:
 The ICO in collaboration with the BOS should forward to the Audit team the
source documents for the multiple pending transactions in GL 384108000 with the
same reference for review.
 DCFO should ensure that they understand the nature of the transactions in the GLs
and question and obtain justification for pending transactions in suspense and
sensitive account.
 BOS should sort the account opening files of the customers with outstanding amounts
in GL 382102000 for regularization.
 BOS should work in collaboration with the ICO, Operations and FINCON to ensure long
outstanding transactions in suspense accounts are reconciled and regularized.
Auditee response-BOS/ICO: These are old aged items 2015 that have been warehoused
without appropriate documentation. However, we shall take out time to investigate them
and revert with our findings.
19. Compliance to previous audit recommendations

We noted that the business office has not being making the required efforts to implement
the audit recommendations to issues raised during previous audit engagements. We had
a working session with BM regarding the updating of the audit recommendations tracker
but she had not yet updated tracker and some issues that were captured during the
previous had not been resolved. Some of the issues that have not been resolved include
but not limited to lacking documents in international transfer files, poor management of
registers, long outstanding items in sensitive GLs, monitoring and following up dormant
accounts especially those with debit balances etc.
Risk:
 Duplication of efforts by the Auditors

 Identified lapses are not corrected on a timely basis.
 Value is not added to the operations of the unit to improve on its performance
Recommendation:
INTERNAL AUDIT
BM and BOS should do the needful to ensure issues captured during audit engagements
are resolved on a timely basis to so that value is added which will improve their
performance.
Issues that cannot be resolved at their level should be escalated accordingly for
resolution. The ICO should follow up and ensure that audit recommendations are
implemented.
Auditee response-BM: Note taken
20. Term Deposit

 50 term deposits were ongoing in the business office amounting to XAF
20,728,100,000 out of which 23 were acquired at an interest rate of between 4% and
5.5% with a total amount of XAF 19,774,500,000 representing 95.54%. The interest
rate paid for the acquisition of the deposits is judged to be high as compared to the
rate at which loans/overdrafts are given to some highly indebted customers in the
business office such GROUPE SOMAF at 6%, BUNS SARL 7%, Alpha Engineering 7%,
BOFAS 8% etc..
 CNPS had a term deposit of XAF 15 billion subscribed at an interest rate of 5.5% for a
period of 3 years excluding the intermediation/negotiation fees paid through
INVICTUS SARL. Loans were granted to the major customers in the business office at
an average rate 7% meaning that the benefit from the deposits was very minimal due
to the high cost of acquisition of the funds.
 Credit Foncier du Cameroun requested for the renewal of their term deposit of XAF
1.5 billion that expired on 10/09/2021 on 03/09/2021 but their request was only
treated on 22/09/2021 with the value date of 13/09/2021 which was Sunday instead
of 10/09/2021.
Risk:
 Decrease in the profitability of the business unit due to high cost of deposit acquisition.
 Litigation
Recommendation:
 The business team should ensure deposit acquisition is negotiated at lower rates to
improve on the profitability of the Unit
 Customers` requests should be treated on a timely basis.
 BM and team should negotiate with the customers for a reduction of the interest rate
at renewal of the term deposits ongoing in our books.
INTERNAL AUDIT
Auditee response-BM: We will escalate the exception to the Treasurer
INTERNAL AUDIT
21. Recovery
We requested for the report of the recovery done by the business office for 2021 but it
did not exist in the business office. There was no reasonable assurance that the business
office was carrying out recovery at their level.
Risk: No provisions write backs on doubtful loans provisioned due to no follow up of

customers.
Recommendation: BM and team should do the needful to ensure recovery of NPL back by
readily available reports in the business office.
Auditee response-BM: As I explained the recovery has been handle by the BU but not
saved by the staff in charge. But since the staff was redeployed in another BU I’m the one
in charge of it and I have sent the work done.
Deadline for resolution: Immediately
22. Fixed assets

We reviewed the fixed assets register of the business office and observed as follows:
 53 assets were not found in the business office but in the fixed assets register. See
Appendix 9
 28 assets were not coded. See Appendix 10
 The assets in the table below are bad and should be disposed of.
STATE
Branch
Service
Date AMOUNT Asset description Code existant OF EXISTENC

ASSET E OF FA
09/03/2007 4,800,000 Big grey metallic safe 23 BO NFC/23/BO/57 BAD YES
19/03/2007 65,000 Green woolen office chair 23 BO NFC/23/BO/21 BAD YES
23/12/2007 330,000 Money counting machine(Accu banker USA) 23 CD NFC/23/CD/65 BAD YES
07/11/2008 425,000 Western Union Signs 23 OS NFC/23/OS/129 BAD YES
30/04/2010 85,000 Coin Counting machine 23 CD NFC/23/CD/66 BAD YES
Risk: Assets not existing in the business office and that tat were not coded could be
misappropriated
Recommendation:
 The fixed assets in the register that were not found in the business office should be
investigated for an appropriate Management action to be taken.
 The bad assets in the business office should be disposed of in order to prevent them
from complete ware out.
 The assets without codes should be coded
Auditee response-BM: Noted
INTERNAL AUDIT
Appendices
Appendix 1: New accounts granted overdrafts
S/N Account open

Account Number Account Name Overdraft Credit movements Date Account Owner
1 231730108753185ETERNEL BUSINESS 20 000 000 450 000 07/07/2021NESSAH NKWEKE RENE
CENTER PATRICE
2 231730108758423ROYAL 20 000 000 450 000 08/07/2021NESSAH NKWEKE RENE
INTERNATIONAL PATRICE
3 231730108931665ETS ANTARES 15 000 000 250 000 05/10/2021BEKALE MEDJO JEAN
4 231730108931859ETS DIEU NE 10 000 000 250 000 05/10/2021MIDZIE DIEU NE DORT
DORT
5 231730108931956ETS TENNIS 10 000 000 250 000 05/10/2021MIDZIE DIEU NE DORT
6 231730108932150ETS FLO ET FILS 10 000 000 250 000 05/10/2021TOUA DOH FLORENT
7 231730108932247ETS GOLGOTHA 15 000 000 250 000 05/10/2021TOUA DOH FLORENT
TOTAL 100 000 000
Appendix 2: Guarantees given to customers
INTERNAL AUDIT
CONT REF NO CIF ID CUST NAME PROD DESC CONTRACT AMT ISSUE DATE cash collateral
023GTSO210550001 59248 ERDEM OFIS DEKORASYON MOBILYA GTEE START-OFF BONDS - Local 819,766,869 18/02/2021 -
023GTOI211230001 47529 BOFAS SARL GTEE OTHER BONDS ISSUED- Local 350,000,000 28/04/2021 291,830,000
023GTPB210550001 59248 ERDEM OFIS DEKORASYON MOBILYA GTEE PERFORMANCE BONDS- Local 204,941,717 18/02/2021 204,941,717
023GTSO213050001 15061 MANU SARL GTEE START-OFF BONDS - Local 168,341,235 27/10/2021 -
023GTSO203100003 56011 GRPT WILLIAMS FRU BAMBUIY GTEE START-OFF BONDS - Local 144,701,383 04/11/2020 48,257,911
023GTSO203100004 56011 GRPT WILLIAMS FRU BAMBUIY GTEE START-OFF BONDS - Local 122,983,388 04/11/2020 -
023GTOI211250001 15858 GROUPE SOMAF GTEE OTHER BONDS ISSUED- Local 100,000,000 29/04/2021 50,000,000
023GTOI213480001 80617 RUNBET SA GTEE OTHER BONDS ISSUED- Local 75,000,000 09/12/2021 75,000,000
023GTSO213050002 14346 SOCIETE B MASLOW ENGINEERING GTEE START-OFF BONDS - Local 52,767,667 27/10/2021 -
023GTOI212220002 15858 GROUPE SOMAF GTEE OTHER BONDS ISSUED- Local 50,000,000 01/08/2021 20,000,000
023GDSO210460002 15375 JOURDAIN T.P COMPANY LTD Guarantees DOUBTFUL STARTOFF Bond 47,804,344 14/02/2021 -
023GTPB203490001 14948 CHINA SHANXI CONSTRUCTION GTEE PERFORMANCE BONDS- Local 36,882,300 09/12/2020 36,882,300
023GTOI211320002 15787 CONFEX-OIL CAMEROUN SARL GTEE OTHER BONDS ISSUED- Local 30,000,000 10/05/2021 30,000,000
023GTPB213090001 15061 MANU SARL GTEE PERFORMANCE BONDS- Local 28,056,890 03/11/2021 28,056,890
023GTOI213480002 80617 RUNBET SA GTEE OTHER BONDS ISSUED- Local 25,000,000 09/12/2021 25,000,000
023GDSO210460001 15375 JOURDAIN T.P COMPANY LTD Guarantees DOUBTFUL STARTOFF Bond 24,044,627 14/02/2021 -
023GTCB211890001 14977 CHARLYVE (ETS) GTEE CUSTOM BONDS- Local Guarantees 19,986,777 22/06/2021 -
023GTRB211650001 15381 G.E.C SARL GTEE RETENTION BONDS- Local 19,425,825 07/06/2021 19,425,825
023GTEN212320006 15858 GROUPE SOMAF GTEE ENDORSEMENT BONDS - Local 19,414,556 19/08/2021 -
023GTSO203490002 70322 SOCIETE D INGENIERIE ET D EXPERTISE GTEE START-OFF BONDS - Local 14,321,925 09/12/2020 -
023GTCB211590002 47529 BOFAS SARL GTEE CUSTOM BONDS- Local Guarantees 13,697,890 30/05/2021 6,848,945
023GTPB213370001 14346 SOCIETE B MASLOW ENGINEERING GTEE PERFORMANCE BONDS- Local 13,191,916 28/11/2021 -
023GTPB211410001 15375 JOURDAIN T.P COMPANY LTD GTEE PERFORMANCE BONDS- Local 11,951,086 20/05/2021 11,951,086
023GTRB212500001 16096 ALPHA ENGINEERING GTEE RETENTION BONDS- Local 10,959,397 05/09/2021 -
023GTPB211650002 15381 G.E.C SARL GTEE PERFORMANCE BONDS- Local 9,712,915 07/06/2021 9,712,915
023GTCB211620001 48244 G E GROUP GTEE CUSTOM BONDS- Local Guarantees 6,461,573 07/06/2021 -
023GTRB211600002 14517 WILLAM S COMPANY LIMITED GTEE RETENTION BONDS- Local 5,588,863 26/05/2021 -
023GTRB211600001 14517 WILLAM S COMPANY LIMITED GTEE RETENTION BONDS- Local 5,509,662 26/05/2021 -
023GTPB211650001 15381 G.E.C SARL GTEE PERFORMANCE BONDS- Local 5,127,750 07/06/2021 5,127,750
023GTRB203080001 15567 PAIX ( ETS LA) GTEE RETENTION BONDS- Local 4,495,000 28/10/2020 -
023GDPB210460001 15375 JOURDAIN T.P COMPANY LTD Guarantees DOUBTFUL PERFORMANCE 4,089,719 14/02/2021 -
023GTPB211800001 15636 KG GTEE PERFORMANCE BONDS- Local 4,027,800 16/06/2021 -
023GTPB213300001 15952 NEMCO TGT GTEE PERFORMANCE BONDS- Local 3,950,000 24/11/2021 -
023GTPB203490002 70322 SOCIETE D INGENIERIE ET D EXPERTISE GTEE PERFORMANCE BONDS- Local 3,580,482 09/12/2020 -
023GTPB212580001 15636 KG GTEE PERFORMANCE BONDS- Local 2,848,584 12/09/2021 2,848,584
023GTPB211600001 14517 WILLAM S COMPANY LIMITED GTEE PERFORMANCE BONDS- Local 2,754,831 26/05/2021 -
023GTOI211470001 48244 G E GROUP GTEE OTHER BONDS ISSUED- Local 2,326,694 23/05/2021 2,326,694
023GTPB203080001 15567 PAIX ( ETS LA) GTEE PERFORMANCE BONDS- Local 2,247,500 28/10/2020 -
023GTCB212070002 48244 G E GROUP GTEE CUSTOM BONDS- Local Guarantees 2,009,644 21/07/2021 -
023GTPB212320001 15636 KG GTEE PERFORMANCE BONDS- Local 1,434,638 17/08/2021 1,434,638
023GTPB211190004 15567 PAIX ( ETS LA) GTEE PERFORMANCE BONDS- Local 971,172 20/04/2021 -
023GTPB211580002 48770 GLOBAL VENTURE ENTERPRISE GTEE PERFORMANCE BONDS- Local 943,350 31/05/2021 943,350
023GTPB212580002 15636 KG GTEE PERFORMANCE BONDS- Local 527,216 12/09/2021 527,216
023GTPB213200001 15381 G.E.C SARL GTEE PERFORMANCE BONDS- Local 434,070 09/11/2021 434,070
023GTRB212080001 15378 CREMIN -CAM GTEE RETENTION BONDS- Local 319,996 20/07/2021 319,996
TOTAL 2,612,659,434 919,480,472
Appendix 3: Doubtful guarantees given to customers
INTERNAL AUDIT
SN CIF ID CUST NAME PROD DESC CONTRACT AMT ISSUE DATE TENOR EXPIRY DATE CASH COLL
1 42138 NEW SERVICE T.J.R (ETS Guarantees DOUBTFUL STARTOFF Bond 173,362,617 18/06/2020 365D 18/06/2021 0
2 15083 GROUPE ANZA SARL Guarantees DOUBTFUL PERFORMANCE Bond 49,119,358 18/06/2020 365D 18/06/2021 0
3 15083 GROUPE ANZA SARL Guarantees DOUBTFUL RETENTION Bond 48,000,000 18/06/2020 365D 18/06/2021 0
4 15375 JOURDAIN T.P COMPANY LTD Guarantees DOUBTFUL STARTOFF Bond 47,804,344 14/02/2021 365D 14/02/2022 0
5 14947 NATIONAL CONSTRUCTION COM Guarantees DOUBTFUL PERFORMANCE Bond 36,725,000 18/06/2020 365D 18/06/2021 0
6 14821 CABINET FORCOB Guarantees DOUBTFUL STARTOFF Bond 29,650,082 03/09/2020 365D 03/09/2021 0
7 15375 JOURDAIN T.P COMPANY LTD Guarantees DOUBTFUL STARTOFF Bond 24,044,627 14/02/2021 365D 14/02/2022 0
8 42138 NEW SERVICE T.J.R (ETS Guarantees DOUBTFUL PERFORMANCE Bond 17,336,261 18/06/2020 365D 18/06/2021 0
9 15083 GROUPE ANZA SARL Guarantees DOUBTFUL RETENTION Bond 14,249,845 18/06/2020 365D 18/06/2021 0
10 49913 SOCIETE D INDUSTRIE Guarantees DOUBTFUL PERFORMANCE Bond 14,080,022 18/06/2020 365D 18/06/2021 0
METALURGIQUE DE BTP
11 14690 AFRIC PROMO SARL Guarantees DOUBTFUL PERFORMANCE Bond 9,910,325 18/06/2020 365D 18/06/2021 0
13 14586 MAX-BTP (ETS) Guarantees DOUBTFUL RETENTION Bond 5,500,000 18/06/2020 365D 18/06/2021 0
16 14586 MAX-BTP (ETS) Guarantees DOUBTFUL PERFORMANCE Bond 4,668,334 18/06/2020 365D 18/06/2021 0
17 14821 CABINET FORCOB Guarantees DOUBTFUL PERFORMANCE Bond 4,353,436 03/09/2020 365D 03/09/2021 0
18 15375 JOURDAIN T.P COMPANY LTD Guarantees DOUBTFUL PERFORMANCE Bond 4,089,719 14/02/2021 365D 14/02/2022 0
20 14586 MAX-BTP (ETS) Guarantees DOUBTFUL RETENTION Bond 2,490,900 18/06/2020 365D 18/06/2021 0
21 14821 CABINET FORCOB Guarantees DOUBTFUL PERFORMANCE Bond 2,349,225 03/09/2020 365D 03/09/2021 0
Appendix 4: Performance of new accounts
INTERNAL AUDIT
S/N CUST_AC_NO AC_DESC DEBIT CREDIT Date acc

DR_OPEN CR_OPEN DR_CLOSIN CR_CLOSI open
231510108712941 AZIRE COOPERATIVE CREDIT UNION 62 601 350 000 287 399 20/06/2021
1 LIMITED
ETOUDI BRANCH
231630108354520 PARLIAMENTARY NETWORK FOR CIRCULAR 116 259 250 000 133 741 27/12/2020
2 ECONOMY
3 231640108817549 BACK TO ROOTS 44 715 50 000 5 285 03/08/2021
4 231720108296849 UNIVERS E SARL 832 616 750 000 82 616 24/11/2020
5 231720108315182 PREFAB CAMEROUN SA 358 754 360 000 1 246 03/12/2020
6 231720108362421 JAS OPTIC MEDICAL SARL 378 376 290 500 87 876 03/01/2021
7 231720108401609 LA FIRST SARL 147 861 950 000 802 139 21/01/2021
8 231720108456220 GLONE SARL 98 381 950 000 851 619 18/02/2021
9 231720108464465 NGOUPS TECHNOLOGY GROUP SARL 197 364 250 000 56 214 23/02/2021
10 231720108468345 QUINCAILLERIE LES GRANDES MERVEILLES 149 922 100 000 49 922 25/02/2021
231720108915515 CONSTRUCTIVE ENGINEERING ENTERPRISE 415 624 500 000 84 376 22/09/2021
11 LIMITED
231720108956255 SOCIETE DES TRAVAUX DE GENIE CIVIL ET 26 829 50 000 23 171 18/10/2021
12 ENERGIE SARL
13 231720108967119 EFRA SERVICES 26 851 50 000 23 149 25/10/2021
14 231720108972066 INTELLIGENCE ECONOMIQUE SARL 26 829 950 000 923 171 27/10/2021
231720201455649 ENTREPRISE GENERALE BATIMENTS - - - - 02/08/2021
15 CURRENT
ACCOUNT PRIVATE ENTERPRISES
16 231720301592241 CAS BAZOU PROJECT 85 911 - 85 911 22/04/2021
17 231730108329004 ETS ATEC 639 656 529 700 109 956 10/12/2020
18 231730108508163 ETS ALPHA SERVICES 124 012 450 000 325 988 16/03/2021
19 231730108518445 ETS BI TECH 549 003 450 000 99 003 18/03/2021
20 231730108701484 ETS SMART LINK 62 660 50 000 12 660 16/06/2021
21 231730108702163 ETS MADISON FOURNITOUT 62 601 450 000 387 399 16/06/2021
22 231730108753185 ETERNEL BUSINESS CENTER 20 113 596 450 000 19 663 596 07/07/2021
23 231730108758423 ROYAL INTERNATIONAL 20 119 571 450 000 19 669 571 08/07/2021
24 231730108796932 LINDA ET FILS 456 043 450 000 6 043 25/07/2021
25 231730108827002 ETS LONGTEMPS 630 052 600 000 30 052 09/08/2021
26 231730108901207 ETS ENREGY AND ASSOCIATES 186 941 150 000 36 941 15/09/2021
27 231730108931665 ETS ANTARES 15 293 628 250 000 15 043 628 05/10/2021
28 231730108931859 ETS DIEU NE DORT 10 050 759 250 000 9 800 759 05/10/2021
29 231730108931956 ETS TENNIS 10 050 759 250 000 9 800 759 05/10/2021
30 231730108932150 ETS FLO ET FILS 10 251 936 250 000 10 001 936 05/10/2021
31 231730108932247 ETS GOLGOTHA 15 261 501 250 000 15 011 501 05/10/2021
32 231730108946991 ETS DIAMAND 261 139 250 000 11 139 12/10/2021
Appendix 5: Accounts closed
INTERNAL AUDIT
ACCOUNT ACCOUNT DESCRIPTION ACC ACC OPEN DATE ACC CLOSE DATE REMARK
NUMBER CLASS
231640104373494 CARFAD 164 28/04/2021 29/04/2021 FILE NOT SUMITTED
231720101474839 LA CONSULTANCE EN MANAGEMENT 172 02/01/2011 14/12/2020 FILE NOT SUMITTED
231720101615877 FELICITE TRAVEL BUSINESS SARL 172 02/01/2011 29/04/2021 FILE NOT SUMITTED
231720104666236 ETS FRANDY BRIDALS 172 15/09/2013 10/11/2021 FILE NOT SUMITTED
231720106580919 AYE BOSS CAMEROON SARL 172 01/03/2018 09/11/2020 FILE NOT SUMITTED
231720106630971 AYE BOSS CONSULTING SARL 172 04/04/2018 09/11/2020 FILE NOT SUMITTED
231720107358471 PLANTES ET AQUACULTURE DU CAMEROUN 172 29/07/2019 16/06/2021 FILE NOT SUMITTED
231730101451995 GROUPE K.A . CAMEROUN 173 02/01/2011 10/11/2021 FILE NOT SUMITTED
231730101452771 XXS NEGOCE 173 02/01/2011 10/11/2021 FILE NOT SUMITTED
231730101452965 ETS SAVINTA 173 02/01/2011 10/11/2021 FILE NOT SUMITTED
231730101457330 POISSONERIE UNIVERSELLE 173 02/01/2011 10/11/2021 FILE NOT SUMITTED
231730101555785 ETS LE NEW COQ BLANC 173 21/04/2021 25/04/2021 FILE NOT SUMITTED
231730101613694 ETS EX-IM TRADING 173 02/01/2011 10/11/2021 FILE NOT SUMITTED
231730107322241 ETS NEBA AND BROTHERS 173 10/07/2019 28/04/2021 FILE NOT SUMITTED
231730108484010 ST BERNARD HIGH SCHOOL MOLYKO BUEA 173 10/03/2021 10/03/2021 FILE NOT SUMITTED
232820101531335 WOUNFAC VIVIANE 282 02/01/2011 10/11/2021 FILE NOT SUMITTED
232820104578008 NCHUTPUEN NTALIPOUO JEANNINE 282 04/07/2013 24/11/2021 FILE NOT SUMITTED
232820208913924 JOSSO NGWETE NDUMBE ALEXIA 282 18/11/2021 21/11/2021 FILE NOT SUMITTED
232830101552626 PHUMBI JACQUES 283 02/01/2011 29/11/2020 FILE NOT SUMITTED
232830108703757 HASSAN CHE UMARU 283 16/06/2021 17/06/2021 FILE NOT SUMITTED
232850106120840 NOAH THOMAS DELOR 285 12/04/2021 03/05/2021 FILE NOT SUMITTED
232850106559183 EYONG RACHAEL EYONGETA MBIATEM 285 15/02/2018 17/06/2021 FILE NOT SUMITTED
233830101610388 AMASSANGALITA JOSEPH AUDREY SAVINGS 383 02/01/2011 01/12/2020 FILE NOT SUMITTED
ACCOUNT INDIVIDUAL NON SALARY
233830107101752 TABI JOHN OROCK 383 06/03/2019 20/12/2021 FILE NOT SUMITTED
233830107889586 DONGHO DONGMO NIKEL ALAIN 383 18/03/2020 29/12/2020 FILE NOT SUMITTED
233830108204739 NLEND FERDINAND 383 15/10/2020 28/03/2021 FILE NOT SUMITTED
233860108379386 TESOH JERARD AKO 386 12/01/2021 12/01/2021 FILE NOT SUMITTED
231720101453014 POLYCLINIQUE DU PALAIS 172 14/07/2021 20/07/2021 FILE REVIEWED. ABSENCE
OF ACC OPENING FILE
231720101505588 FIRST CERAMICA SANITARIO CAMER 172 17/02/2021 17/02/2021 FILE REVIEWED. ABSENCE
OF ACC OPENING FILE
231720108510249 AFRIQUE DENTAIRE ET MEDICALE 172 16/03/2021 10/08/2021 FILE REVIEWED
231730101565485 ETS BOUDOUCAM 173 24/05/2021 24/05/2021 FILE REVIEWED
231730104643392 ETS PREMICE COMPUTER 173 26/08/2013 25/05/2021 FILE REVIEWED
231730105631822 PREMICE INFORMATIQUE 173 12/06/2016 29/04/2021 FILE REVIEWED
231730106184334 ETS PEACE CAM 173 10/05/2017 20/07/2021 FILE REVIEWED
231730106599009 CORNESTONE 173 14/07/2021 21/07/2021 FILE REVIEWED
231730108215611 ETS LA CONCORDE 173 21/10/2020 20/05/2021 FILE REVIEWED
231730108244711 ETS LE SUCCES 173 29/10/2020 24/05/2021 FILE REVIEWED
232820107673375 YAKADAM DJANABOU 282 08/12/2019 10/08/2021 FILE REVIEWED
232850104402485 ABADA BEKOLO BELAMOUR 285 17/02/2013 15/12/2021 FILE REVIEWED
232850107513081 MELONG MARIE CAROLE 285 17/10/2019 08/11/2021 FILE REVIEWED. ABSENCE
OF ACC OPENING FILE
232850108278023 MOHMBUH GRACE SHIMENYI 285 16/11/2020 20/05/2021 FILE REVIEWED. ABSENCE
OF ACC OPENING FILE
233640101561946 THE DUKE OF EDINBURGH-S AWARD 364 13/12/2021 13/12/2021 FILE REVIEWED
233640105451452 PAROISSE SAINT COEUR DE MARIE D OMVAN 364 25/11/2015 01/08/2021 FILE REVIEWED
233830107273927 MVOGO MEBODO A NDZANA MARTIN 383 18/06/2019 20/05/2021 FILE REVIEWED
MARIEN
233860108797844 TEKE ENDAM SERAPHINE 386 25/07/2021 23/09/2021 FILE REVIEWED
INTERNAL AUDIT
Appendix 6: Business performance Hippodrome business office -2017 to 2021
DESCRIPTION 2017 2018 2019 2020 2021

Income 3,380,233,951 3,129,774,207 3,007,217,700 3,168,127,280 2,413,857,959
Expenses 1,681,566,001 1,479,600,793 2,696,694,484 2,223,920,721 2,558,012,090
Net profit 1,698,667,950 1,650,173,414 310,523,216 944,206,559 -144,154,131
Total loans 33,298,227,246 36,210,054,769 36,851,363,885 37,900,459,743 38,217,949,750
Non performing loans 16,355,091,933 16,789,042,558 18,582,396,784 17,399,089,953 17,894,638,867
NPL to total loans ratio 49% 46% 50% 46% 47%
Total deposit s 30,503,804,447 32,989,028,296 42,787,475,125 40,971,136,799 47,564,013,713
loan loss Provisions 15,244,903,702 15,539,012,311 16,743,086,439 16,927,270,751 17,761,108,356
Loans to deposit s ratio 109% 110% 86% 93% 80%
Recovery
Accounts opened 393 539 772 575 548
Accounts closed 55 43 46 90 39
Dormant accounts 73 129 336 176 2,118
Business Manager Fogwe Lewis Fogwe Lewis Mengong Christelle Mengong Christelle Mengong
Christelle
Appendix 7: Fictitious charges
SN ACCOUNT NO. ACCOUNT NAME FICTITIOUS DR_CLOSING_BAL

CHARGE
AMOUNT
1 231730104213876 NEW SERVICE T.J.R (ETS) 596 453,010,076
2 231730101499137 ALTIMETRE TRAVAUX AFRIQUE 38,162 52,415,176

CORP
3 231720104317133 SOTRAM SARL 26,716,855 49,782,498
4 231720101451753 WILLAM-S COMPANY LIMITED 341,616 38,891,338
5 231720101450104 GNT INTERNATIONAL SARL 1,793,847 17,464,641
6 231720101520041 TROPICAL TIMBER & PUBLIC 47,700 9,041,680

WORKS
7 231730104168577 ETS CHRISTINA AND SONS 409,607 1,484,673
8 231720105349407 AGRICULTURAL SARL 343,353 1,154,963
9 231720106033645 MURIAS CAMEROUN SA 268,953 1,112,751
10 231640105858661 PROGR DE MODERNISATION ET 289,065 884,795

DU DEV DE LA C R C
11 231730101477991 ETS BUINET 248,055 804,241
12 231720104754894 CAMEROUN HALL SERVICES SARL 89,435 797,500
13 231640104816687 AFRICA DOCUMENTAIRE 274,268 796,750

CAMEROUN
14 231730104956217 ETS LE TRANSPORTEUR 71,550 749,964
15 231640104669732 CENTER FOR TROPICAL 254,462 712,599

RESEARCH CAMEROON(CTR
INTERNAL AUDIT
CAM)
16 231730104736027 ETS WYKIPEDIA SECURITY 190,800 711,456
17 232830101481719 MBUFOR FONJU JOHN 25,052 707,676
18 231720106429696 CAPITAL TRUST REALTY SARL 245,996 670,445
19 231710206595534 FONIJ REM 251,160 634,920
20 231730101491474 ETS PASCO CURRENT ACCOUNT 203,992 540,989

INDIVIDUAL ENTERPRISES
21 231720105960022 SINKE PLANTATION LTD 219,260 537,412
22 231510101519809 MEC- ACDUIFA 417,193 527,762
23 231630106758676 EMERGENCY HUMANITARIAN 181,583 519,251

ASSISTANCE PLAN NW AND SW
24 231720106479554 GLOBAL COMPANY 8,348 426,072

CORPORATION SARL
25 231730106020889 ETS OMIMOSA 8,348 391,808
26 231640104412682 GIC MUSA /PACA 189,607 389,830
27 232850106817494 MANKA NKAH LOUISA 89,994 378,627
28 231720106160424 SCIERIE MBAM ET KIM 181,553 349,752
29 231720105237469 LES CARRIERES MODERNES SARL 177,683 330,487
30 232850105306622 AKIBATA DJEKONGO ANICET 75,224 312,266

ARNAULD
31 231710207610833 PLAN TRIENNAL SPECIAL JEUNES 175,189 293,947

REM
32 231730106848978 ETS LA BIENHEUREUSE 168,327 283,928
33 231730106205383 NOUVELLES CONSTRUCTIONS 167,871 281,659
34 231730101465090 ETS ECHELLE DES TRAVAUX 169,926 275,724
35 231720107581377 AMBE BUILDING AND 166,010 272,407

CONSTRUCTION LIMITED
36 231730101461986 VIDA MANAGEMENT 172,765 264,640

INTERNATIONAL
37 232850106070303 TRABELSI SAMI 64,598 264,512
38 231730104706830 ETS GENIE INFORMATIQUE 164,128 263,060
39 231720106519033 SOCIETE D ETUDES DE 162,971 257,269

REALISATIONS ET CONSEILS
40 231730104790541 ETS FANA AND FILS 162,104 252,967
41 231720105571052 EMERALD AFRICA LTD SARL 161,418 249,549
42 231720107611447 C LAPEROCHE SARL 129,346 247,140
INTERNAL AUDIT
43 231720107994112 DECENT HIGHLAND ENTERPRISE 199,385 242,917
44 231730104514576 ETS LA CONCIERGERIE 158,885 236,952
45 231720106869882 PETROLITAIN SARL 158,820 236,623
46 231720105460957 JMJ AFRICA SARL 158,197 233,516
47 231720107201525 LIONSTAR COMPANY LIMITED 167,090 231,339
48 232850106070982 NZUDJOU BOYOM JOSE 56,173 226,642
49 231720107793322 TMG INTERNATIONAL 156,318 224,171

INVESTMENT GROUP
PLC CAMEROON
50 231720101538083 MASLOW GROUP LIMITED 149,572 214,916
51 231720306871854 Z A NYAH ESTATES COMPANY 153,774 211,503

LIMITED
52 231730106568551 ETS HORISON 35 172,864 197,956
53 231730107004566 CHERAMI IMPORT AND EXPORT 59,625 197,526
54 232850106072243 NDEUNGEUM ELOUNDOU 49,268 195,618

II MAXIMILIEN
55 231720105611113 SEMED CAMEROUN SARL 150,520 195,304
56 231730107958561 SATIC COMMUNICATIONS 149,269 189,085
57 232820104305535 AGNES EPOSI MAWO EPSE 47,784 188,965

TCHADDE
58 231730106265426 B F B CONSULTING 148,616 185,824
59 231730107828290 JUS DU CAMEROUN 148,601 185,754
60 231730107676388 ETS INSTITUT DER SICHERSTE WEG 170,172 185,425
61 231640106962521 CAA DGD SUIVI ACTIVITE 17,888 182,176

DOUANIERE
62 231720105467844 LOCAL CONSULTING SARL 102,742 176,399
63 231510101523689 SOCIETE COOPERATIVE D- 22,997 175,179

EPARGNE
64 231730106804843 WEBBS INVESTMENTS 11,925 174,811
65 231730105945423 NDOA CONSULTING 164,812 171,082
66 231720101509565 CONNER WATER SHIPPING COM 145,166 168,656
67 232850106232972 NGUIFO KAMGA JAMES FLORIR 41,795 162,035
68 231640201608816 LIGUE DE FOOTBALL 143,542 160,571

PROFESSIONEL DU CAMEROUN
69 231720107395622 ROSSTAR SARL 143,384 159,793
70 232850106909741 OMBASSA AMOUR JOEL 40,888 157,965
INTERNAL AUDIT
71 232850106933603 KINKO JONATHAN NGONG 145,447 148,254
72 232850106073310 MONKAM POUGOUM MARIE 38,491 147,197

SIDONIE
73 231730101559568 ETS MACONASS 85,036 144,977
74 231720105601122 GRPT WILLIAMS FRU BAMBUIY 143,754 143,754

ENGINEERI
75 232850106071273 BITOMO MOSSOU CYRILLE 36,998 140,490
76 232850106727963 BEMELINGUE BARTHELEMY 36,078 136,350
77 231730104912664 ETS M B GEMILEX 21,769 136,310
78 231720107075619 CAMROSFORCE SA 7,156 131,486
79 231720107344503 ATIDOLF NIGERIA LIMITED 23,850 131,024
80 231720106235405 PACD PME BOUMOSUD SARL 121,460 121,460
81 231720104602895 BERCI SARL 99,592 118,976
82 231730107500333 ETS SAHEL COORPORATION 118,515 118,515
83 231720106872016 SYLEX SARL 118,246 118,246
84 232850106074377 NDZANA REGINE ABEGA 31,961 117,853
85 231730101615634 BRIAN ENTERPRISES 596 116,848
86 231720107408523 GLOBAL COMMUNICATION AND 116,164 116,164

MANAGEMENT CONSULTING
SARL
87 231710101523388 PACD/GAMES SARL 90,781 114,772
88 232850106071758 NGO MBOH ZANG MARIE CLAIRE 31,014 113,614
89 231730104917902 ETS CREATIVA UNLIMITED 113,507 113,507

SOLUTIONS
90 231710101522224 PACD/PROLAMI SARL 99,512 111,649
91 231730101567619 ETS NOULELE 89,208 110,779
92 231510101616809 OKOYONG SAVINGS AND LOAN 70,421 110,419

SOCIE
93 231720101584546 GROUPEMENT INTER 59,492 109,978

PROFESSIONNEL
94 231720101568250 LA MULTIPUB SARL 51,005 109,528
95 231720101540896 SOCOICAM SARL 109,367 109,367
96 232850106071079 SANGO NDOUM SAIDOU 29,756 107,957
97 232850106073601 EWANE NSONG ROGER 29,077 104,895
98 232850105979705 GABLAK ELODIE KUASINWI 27,559 98,065
INTERNAL AUDIT
99 231730107356773 ETS LCA LES CONSULTANTS 96,535 96,535

ASSOCIES
100 232850106476733 MBOUNA JEAN GHISLAIN 26,875 95,002
101 231720108196066 SYMI SARL 94,084 94,084
102 232850106628635 NOUADJE ALAIN GUY CHAMFOR 26,403 92,873
103 232850106386426 OMVOA MENGUE MARIE 26,021 91,167

MICHELINE
104 231720107436944 FORDGATE CAMEROON 89,693 89,693

FORESTRY LIMITED
105 232850106672479 NGO MANGUE NDJEPEL LARISSA 33,689 88,004

MADELEINE LAETITIA
106 231720301592241 CAS BAZOU PROJECT 85,911 85,911
107 232850106076026 AGOANZ JULIE AFRICA 24,558 84,579
108 232820106953053 GEORGE ATEE TINGA 18,233 81,968
109 232830104920660 TAGANKOU EBENEZERE 9,458 80,383
110 232850106927395 TATAH BLESSING NJUH 32,257 78,078
111 231730107938482 PNM 77,353 77,353
112 231730107459205 INFO T V 75,033 75,033
113 232850104832583 NGO BINYAMB MONIQUE 30,613 74,164

CALIXTE
114 231710107431755 CAA BIP PERACE 17,888 74,017
115 232850106099888 NDANWANN TAGEM FALOGNE 29,646 72,525
116 231640107291836 ST JOSEPH MISSION HIGH 72,096 72,096

SCHOOL
117 232850106743386 BOAMANA VIRGINIE 33,321 71,487
118 232850106420473 YOMO MARIE THERESE 21,624 71,409
119 231720107030417 M B C SUARL 71,550 70,869
120 231730106903395 DJIASON COMPANY 32,200 70,569
121 231920107472242 INTEGRITY INSURANCE SARL 70,098 70,098
122 232820105260888 NJOCK DIMITRI FULBERT 69,424 69,424
123 232820104424942 LEBA MBALLA EPSE MENGOU 37,077 69,390

MARIE SCHOLASTIQUE
124 232820104553273 FUSI GODWIN NDONWI 21,156 69,306
125 232850106097366 FOUDA EKOBENA OTTO VALERE 20,687 67,187
126 232850106352573 FIRNWIE SMILLAR NGWA 20,564 66,639
INTERNAL AUDIT
127 232850106927201 VUKIESEH LARISSA NIBAMEH 20,550 66,567
128 231730107961762 ETS HONORABLE CONSULTING 64,047 64,047
129 231730101455196 ETS EMTRACC 63,808 63,808
130 232850106071952 ONGBASSIONGOLOBI MOYON 19,691 62,720

JEAN LAURE
131 231640106761731 CAMEROON COMMONWEALTH 62,662 62,662

GAMES ASSOCIATION
132 232850106070885 EDJOO ASTIRIDE DES RAMEAUX 19,414 61,475
133 231730101475178 ETS SAMAMUSI ET FILS 60,552 60,552
134 232820106716664 NYOH TABI SARAH YOYA 21,649 60,287
135 232850104403746 NKOUNG EMMANUEL 17,849 54,437
136 231640108091795 SOCIETE COOP SIMPLI 54,114 54,114

EXPLO BOIS FORET MGBASSENG
NGOU
137 231730106629370 ETS TANTOH AND FROID 53,566 53,566
138 232850106190001 POUOKAM KAMWA MICHEL 17,203 51,534

GHISLAIN
139 232850106181853 TCHUATOU JEAN LEDUC 17,091 51,028
140 232850106922157 NKOA ONANA NKOA CHRIST 16,641 49,003
141 232850106097172 MONKAM WOUZOU ALEXANDRE 16,549 48,596
142 232850106522808 NKE ONGUENE CARINE LAURE 24,760 48,472

MAURICE RABIER
143 232820205270507 YAKANA ABOUEME VALERY 16,062 46,405
144 232850106523487 MOUFE KAMDEM CAMILLE FLORE 15,862 45,523
145 232850106073116 DJUGE ELISABETH TCHUINKAM 15,441 43,610
146 232850106073019 KWESSEU PAUL 7,255 42,558
147 232850104773025 NFORME OUSSENI KUMA 14,939 41,360
148 231720101476003 MARABOUT FINANCE ADVISORY 41,313 41,313
149 231720106237442 SCI NDA BOT 40,458 40,458
150 231720105616351 METAL BUSINESS TRADE 40,065 40,065

CAMEROUN
151 232850106636007 NGNAMA BOULOUMEGUE 14,509 39,431
152 232850106639014 BELINGA OLOA JEAN ROSTAND 14,288 38,431
153 232850106627762 FEUGANG MARIE THERESE ALICE 14,174 37,930
154 231730107151230 ETS THE STEV AND CO 7,156 37,710

COMPANY
155 232850206922464 NGONO AWONO NICAISE 13,700 35,794
INTERNAL AUDIT
CLAIRE
156 232850107171738 NKFUNJI ESTHER MAYAH 13,447 34,655

CHUNG
157 231610107700159 DAP MINAT ELECTIONS 34,594 34,594
LEGISLATIVES ET MUNICIPALES
2020
158 232850307278664 AYAGALA JEANNE YOLANDE 13,296 33,971
159 232850104930844 FORMBE PETER 13,251 33,780
160 232850104930068 STANLEY CHE SHU 13,241 33,729
161 232850104952475 SAMADAM MAOUDI 13,157 33,359
162 232850105340378 NFORMI MARK KANJO 13,140 33,282
163 232850105498294 MANOUERE MOULIOM AICHA 13,111 33,145
164 232850107346629 TCHAKOUTE LILIANE ARISTIDE 13,052 32,884
165 232850106634455 MENGUEDE MBASSI HENRI 12,969 32,512

OSCAR
166 232850105234066 TCHANTCHOUANG JEAN 12,925 32,318
167 232850105309241 CHUNGONG AMBE 12,896 32,183

CHRISTOPHER
168 232850305308109 ALLARA MADJI AIME 12,791 31,718
169 232850106915270 YAMBEN TCHINDA MICHEL 12,690 31,246

BERTRAND
170 232850106622039 NANGOA TCHEGA ROSETTE 12,432 30,100
171 231730106527035 ETS GEORGE IMAGES 28,201 28,201
172 232850107345465 TAYUI SIMON ESAME 11,990 28,119
173 232850107413850 WUM JUSHUA MBANFU 6,239 28,095
174 231730104527477 ETS TALOM 27,817 27,817
175 232850106683149 EBIEBINE NKE BALBINE EVRAD 9,193 27,579
176 232820101435111 BANI TAFON BOBGA EVELYN 11,835 27,416
177 232850101544865 MEWA NGUEMTO POTAMIENNE 11,748 27,019
178 232850104898834 YOUMSI KONGNE Epse NJEUNKO 11,484 25,833

GERTRUDE BERENICE
179 232850106798579 KENMOE TIMNOU LAURENTINE 11,334 25,167
180 232850107169410 LEE NSAIBIRNI WARREN NSOSEKA 11,211 24,611
181 232850107294346 NYUYKONGI SIDONNE KIVEN 20,862 23,447
182 232850107161456 BELOMBO BIMOGA MARCELLE 10,912 23,270

TATIANA
INTERNAL AUDIT
183 232850104896506 NOAH JEAN HENRI 10,769 22,626
184 232850107274364 MBUR STEPHEN NJEM 10,742 22,504
185 232850106927104 NFON JULIE MBONGOH 20,449 22,383
186 232850106937386 MENGUE CRESCENCE NADEGE 20,406 22,179
187 232850106922739 NGAH OMGBA CATHERINE 20,398 22,139
188 232850107346338 WIYSANYUY NADEGE FONYUY 10,655 22,111
189 232850107446927 TAKOUDJOU KOUAM ARMAND 14,231 22,103

ULRICH
190 232830106868808 OVONO ELEMVA FRANCOIS 4,851 21,855
191 232850106927589 KESIKI NOBERTA VERYEH 20,324 21,815
192 232850108301206 NEGOU TAWEMBE VALDO 21,597 21,597
193 232850106892960 NGO MAKONDO NAOMIE 19,675 21,550

MINLEND
194 232850107409776 EBAI ENOW CALIXTE PRINCESS 10,436 21,132
195 232850106639402 YAKANA LUC MARTIAL 10,416 21,031
196 232850106040621 AMBE MFORBI BLAISE ADRIEN 10,385 20,904
197 232850105466963 CHEFOR RODRICK 10,271 20,390

ALOMONWING
198 232850107329848 NSOWOME EMMANUELA 10,246 20,267
199 232830105786288 MAMA HAMISSOU 20,266 20,266
200 232850106926231 GOCHEDA PAUL 19,970 20,227
201 232830105984556 MBARGA AMOUGOU COME 4,160 18,745

EMMANUEL
202 232850106411549 AFALA PROSPER LEBON 6,379 17,790
203 232850106070594 CHOUPE BIENVENU 9,513 16,978
204 232850107385817 HILMAN AYUK ETENGENENG 595 16,878

OJONG
205 232850106071467 NCHARE FELIX 9,295 16,001
206 232850106424644 NDOUA LEBONGO REMY 9,295 16,001
207 232850106791207 MANGA MARIE MADELEINE 9,280 15,925

BERTILLE
208 232850106921963 SIMA AH SIDONE KUNINLA 15,566 15,566
209 232850106851541 MONTSOUNGOU MO NGOUL 8,958 14,500

SYLVAIN HERMANN JOSEPH
210 232830106764436 HOKTCHOKO BERNARD 3,051 13,763
INTERNAL AUDIT
211 231720107887024 MICA SERVICES CAMEROUN 13,357 13,357

SARL
212 232820101606510 TZIAKAS GEORGIOS 5,962 12,563
213 232850106474987 BAINSI LAURA NIH 8,509 12,467
214 232850107413753 MBOMBO MBOUOKAM RACHID 8,476 12,321

DIANE
215 232850106832432 MENGALA ETIENNE 8,413 12,043
216 232850106999757 MEMO CHRISTELLE ARMELLE 8,408 12,010
217 232850107329266 NIBA AGNES NUMFOR 8,341 11,717
218 232850107329460 YOMBI JEAN JACQUES 8,341 11,717
219 232850107329751 HOUDJA ROGER 8,341 11,717
220 232850107336541 NGANJI SHALLOT MULEH 8,341 11,717
221 232850107349830 NGONO SUZIE YOLANDE 8,341 11,717
222 232850107355844 ABATTA ARMEL ROLANDE 8,341 11,717
223 232850107356911 NGONO CHRISTELLE 8,341 11,717
224 232850107410067 FOMONYUY ALBETTA 8,308 11,574
225 232850207171463 DUBILA MENGNJO VICTOR 8,850 11,371
226 232850106921284 DOSI DONNARD WANJE 8,837 11,303
227 232830106505834 YANFU FANCHE ERNEST 2,499 11,288
228 232850107752962 METE ESSO JEANNE 10,596 11,192
229 232850107819310 ASSOUGNA MBATAMA BEBEL 8,808 11,192

WILFRED
230 232850107410843 YOUKAM CAROLE PRUDENCE 8,201 11,086
231 232850107421804 KWETTE TECLAIRE 8,201 11,086
232 232820101592736 PATIENCE FULE-BUANG ELANGO 7,851 10,996
233 232850307753091 NGORBO NOAH VIVIANE 8,730 10,839

JULIETTE
234 231720105296736 TABI DIRECT INVESTMENTS SARL 10,482 10,482
235 232850106920702 BELLA AMOUGUI MARIE 8,612 10,297

GHISLAINE FERNANDE
236 232850108102356 CELERIER JEAN LOUIS FRANCOIS 10,200 10,200
237 232830107604068 YETNA RIGOBERT 2,134 9,655
238 232850106248783 BIKOE ERIC JOSEPH SIMON 2,002 9,040
239 232850106527367 EDZIMBI ATEBA LILIANE BLANCHE 8,174 8,174
INTERNAL AUDIT
240 232850107329557 NYONGKA A YEBILA DELPHINE 7,450 7,718
241 232810204479133 AJEFU EMMANUEL 7,156 7,588
242 232820104587029 NOUNLA THOMAS ACHILLE 7,377 7,365
243 232810104776131 CHO SINCHANG EPSE NTIABANG 7,156 6,924

SHAITOU
244 232850106164005 MABOU CHRISTIAN 6,928 5,053
245 232810101421386 NANA NJENJE MARLYSE 7,156 3,551
246 232820101593221 ZAFEIRIOU GEORGIOS 6,355 2,467
247 232830105279172 KAMDEM PROSPER 1,535 1,535
248 232850107927465 TCHOUNKEU NKOUANTCHOUA 1,347 1,347

GEORGES
249 232830107440332 MOULIOM SEIDOU 196

931
250 232830107810775 BOMO AKAME PIERRE FERNAND 876

876
251 232830108153670 SOMBANG ABOTHA GUY SERGE 171

837
252 232830107964423 NJINEMBO ZEH SAMUEL 165

801
253 232830107866259 NANG EUGENE 141

708
254 232830105782505 SOUMELE JATSA AUGUSTIN 339

339
255 232830107082402 ENOCH SHEY TANTO 283

283
TOTAL 43,843,894 653,987,790
653
Appendix 8: Fixed assets not found in Business office but in the FAR
INTERNAL AUDIT
STATE
Branch
Service
ASSET E OF FA
02/07/2004 975,000 HP COMPAQ PC DESKTOP 23 FO NFC/23/FO/133 NO
09/01/2007 585,000 Chigo Split 23 OS NFC/23/OS/131 NO
09/01/2007 435,000 G Plus Unionaire Split 23 BO NFC/23/BO/120 NO
26/01/2007 45,000 Blue woolen office Chair(bad) 23 AR NFC/23/AR/35 NO
11/02/2007 310,000 Epson LQ 680 Printer 23 CD NFC/23/CD/40 NO
14/02/2007 100,000 Small brown wooden open shelf 23 BO NFC/23/BO/20 NO
06/04/2007 75,000 Black leather Executive Chair 23 BO NFC/23/BO/29 NO
05/05/2007 85,000 Hp laserjet p1005 23 BO NFC/23/BO/22 NO
05/06/2007 45,000 Black leather cashier chair 23 BH NFC/23/BH/100 NO
23/10/2007 180,000 Hp 1702 Monitor 23 BM NFC/23/BM/06 NO
08/12/2007 435,000 Chigo Split 23 BH NFC/23/BH/101 NO
27/02/2008 380,000 Epson LQ 680 Printer 23 CD NFC/23/CD/38 NO
19/05/2008 5,239,250 Refurbishment Works Hippodrome 23 OS NFC/23/OS/917 NO
23/07/2008 55,000 Black woollen office chair 23 CD NFC/23/CD/44 NO
08/08/2008 1,557,042 COST OF INSTALL. 23 OS NFC/23/OS/108 NO
02/10/2008 80,000 Black leather Executive Chair 23 AR NFC/23/AR/81 NO
02/10/2008 155,000 Brown Wooden Executive Table 23 BM NFC/23/BM/01 NO
07/11/2008 425,000 ENSEIGNE LUMINEUSE WU 23 OS NFC/23/OS/112 NO
08/05/2009 145,000 Hp Desktop L1702 23 AR NFC/23/AR/78 NO
08/05/2009 145,000 Lenovo Desktop 23 AR NFC/23/AR/71 NO
11/05/2009 350,000 Brown office cupboard with glass doors 23 BM NFC/23/BM/08 NO
11/05/2009 350,000 Hp Color Sphare Printer 23 BM NFC/23/BM/07 NO
11/05/2009 350,000 Samsung Magic System CPU 23 AR NFC/23/AR/80 NO
10/07/2009 1,000,000 Small blue coated safe 23 BO NFC/23/BO/56 NO
21/08/2009 135,000 Hp 1702 Monitor 23 CD NFC/23/CD/46 NO
13/10/2009 135,000 Complete HP 1702 Desktop 23 FO NFC/23/FO/86 NO
19/10/2009 90,000 Hp laserjet 1020 Printer 23 CD NFC/23/CD/43 NO
05/11/2009 525,000 HP COMPAQ 1502 23 FO NFC/23/FO/132 NO
05/11/2009 525,000 HP COMPAQ DESKTOP 23 FO NFC/10/FX/418 NO
05/11/2009 525,000 HP COMPAQ DESKTOP 23 FO NFC/10/HR/1232 NO
06/12/2009 285,000 Hp laserjet 1020 Printer 23 FO NFC/23/FO/87 NO
15/12/2009 7,488,000 Amenagements & installations 23 OS NFC/23/OS/109 NO
23/12/2009 150,000 Brown wooden Office table 23 BO NFC/23/BO/14 NO
23/12/2009 150,000 Brown wooden Office table 23 BO NFC/23/BO/17 NO
31/12/2009 27,294,400 Amenagements & Installations 23 OS NFC/23/OS/110 NO
11/01/2010 386,000 Samsung flat screen 32"(LCD TV) 23 BH NFC/23/BH/102 NO
15/01/2010 145,000 HP 1702 Desktop 23 AR NFC/23/AR/33 NO
15/01/2010 172,000 Hp 1702 Monitor 23 AR NFC/23/AR/70 NO
30/07/2010 250,000 Brown Wooden Cupboard with shutters 23 BO NFC/23/BO/131 NO
03/03/2011 320,000 HP 1702 Desktop 23 BO NFC/23/BO/18 NO
06/07/2011 320,000 Complete Hp Desktop 1702 23 FO NFC/23/FO/84 NO
06/10/2011 135,000 Black leather Executive Chair 23 AR NFC/23/AR/72 NO
15/04/2013 235,000 Systac Printer HP Laserjet P2055DN 23 IT NFC/23/IT/119 NO
12/03/2015 350,000 PURCHASE OF 1 EPSON PRINTERS LQ690 23 FO NFC/23/FO/120a NO
12/03/2015 350,000 PURCHASE OF 1 EPSON PRINTERS LQ690 23 FO NFC/23/FO/120b NO
09/07/2015 240,000 SCANNER HP 5590 F 23 FO NFC/23/FO/122 NO
18/08/2015 100,000 OFFICE CHAIRE 23 BM NFC/23/BM/123 NO
29/09/2015 290,000 ORDINATEUR COMPLET HP 202 23 FO NFC/23/FO/124 NO
17/03/2016 93,333 OFFICE CHAIRS 23 FO NFC/23/OS/128/2016 NO
17/03/2016 93,333 OFFICE CHAIRS 23 BO NFC/23/BO/125/2016 NO
18/03/2016 390,000 PURCHASE OF DESKSTOP 23 AR NFC/23/AR/129/2016 NO
29/07/2016 754,656 RELIQUAT COMMANDE DES KITS ENROLEMENT 23 FO NA NO
21/03/2017 1,635,136 PURCHASE AND INSTALLATION OF AC COLONNE 48000BTU 23 OS NFC/23/OS/134/2017 NO
Appendix 9: Fixed assets without codes or faded code
INTERNAL AUDIT
STATE
Branch
Service
ASSET E OF FA
149000 BLACK OFFICE CHAIR NO CODE YES
BLACK ARM LEATHER OFFICE CHAIR BH NO CODE YES
PRINTER CANON I-SENSYS (MF443dw) BH NO CODE YES
LEATHER ARMLESS RECEPTION CHAIR BH CODE NOT LEGIBLE YES
BLACK LEATHER EXECUTIVE CHAIR AR NO CODE YES
HPDESKTOP PLUS KEYBOARD AR NO CODE YES
CPU AR NO CODE YES
BLACK LEATHER EXECUTIVE CHAIR-NEW AR NO CODE YES
HP LAPTOP BO NO CODE YES
WOODEN DRAWER BO NO CODE YES
HP SCANNER hpscanjet 5590 SS NO CODE YES
LARGE WOODEN RECEPTION TABLE BO NO CODE YES
LARGE EXECUTIVE OFFICE TABLE BM NO CODE YES
CISCO PHONE BM NO CODE YES
OLD TV BM NO CODE YES
Epson LQ 590 Printer CD NO CODE YES
Epson LQ 690 Printer CD CODE FADED YES
CISCO PHONE CD NO CODE YES
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Internal Audit Report - Hippodrome - March 2022

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Internal Audit Report - Hippodrome - March 2022

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INTERNAL AUDIT

AUDIT AREA AUDIT PERIOD DATE OF REPORT NO.

Hippodrome Business office November 2020 24 January

TO: Business Manager

CC: General Manager

Deputy Chief Financial Officer

Business Development & Sales

Deputy Operations Manager

Internal Control and Compliance Manager

FROM: Internal Audit Function

 To assess the internal control system of the Business Unit,

From the audit conducted we observed as follows:

DESCRIPTION 2017 2018 2019 2020 2021

 314 guarantees issued to customers of the business unit were ongoing as at

Objectives of the Audit:

The ARO will look for approval of the said facility.

Below is the awaited payment of ALPHA ENGINEERING:

CONTRACT NET A NIVEAU PAIEMENTS PAIEMENTS DECOMPTE EN TRAVAUX

021/C/PR/MINMAP/RDSW/S 59% 164.617.839 37.752.560 0 141.068.202

01/C/ETCTB/SWR/PIB 2019 60% 42.809.645 12.098.219 0 17.903.457

AVENANT 01 SUR MARCHE 100% 0 31.164.780 0

TOTAL 331.968.026 0 559.866.960

With the actual debit balance of (316.873.126

Business risk: Possible non repayment of loans leading to increase in NPL

CONTRACTS BILL AMOUNT AMOUNT PAYMENT BALANCE TO

For MBAKA SENIOR we will verify with LEGAL DEPARTMENT

Deadline for resolution: 30/06/2022

Grand Total 10,140,625,858 314 25.80% 2,615,861,139

 22 cautions issued to customers changed status to doubtful because the customers

 Financial losses equivalent to caution amount called back by the Contracting

The tracker for cautions given with conditionality is now

available. Going forward more attention will be paid to the

customer’s request Deadline for resolution: 30/06/2022

3. Business office management and supervision

 Operating procedures/policies are not adhered to by staff which led to errors.

Business risk: possible conflict, resentment and non-achievement of business goals.

a) Account opening documentation/process

Account type Nov-Dec 2020 Jan-Dec 2021 Grand Total

 Loss of business opportunities from inactive accounts

Tracker for accounts open with deferrals has been created

Agreed deadline for resolution: 30/03/2022

 Increase turnaround time for search of documents/information due to

 Customers` requests should be well scrutinized prior to processing to timely detect

Note taken. Closed accounts will be sorted

out A Register for closed accounts is being

updated Deadline for resolution: 30/04/2022

 No signature card has been maintained for Nkomo Owoundi (0432820106452039) in

 Just 12 maintenance cases transmitted to us for review out of 23 requested cases.

A register for account maintenance is being provided

Deadline for resolution: Immediately

Deadline for resolution: Immediately.

5. Ineffectiveness of the activities of the ICO in the Business Office-

Agreed deadline for resolution: Henceforth

Auditee response-BM: Note taken.

Agreed deadline for resolution: 30/06/2022

Business risk: Operational risk leading to litigations

Auditee response-BOS: NOTED

Deadline for resolution: Henceforth

BM should ensure that:

 The police security officers should be cautioned to be more duty conscious

Auditee response-BM/BOS: Note

taken Deadline for resolution: