Internship Report

On

Human Resource Department

Of

Courtyard by Marriott – Surat

By

Rubal Garg

MBA (2018-20)

Under the supervision

of Vikrant Makhija

1
 LETTER OF TRANSMITTAL

Date: 31-01-2019
Mr. Vikrant Makhija
Business of School
Auro University
Subject: Submission of Internship report on “Human Resource
Management of Courtyard by Marriott-Surat
Dear Sir,
With great pleasure I hereby submit my internship report on "HR
practices of Courtyard by Marriott Surat. The report has been completed
by the information that I gathered from the major sources on Human
Resources which I have completed during my first Semester MBA as
well as from my internship period in Courtyard by Marriott.
As a requirement of preparing an internship report based on the practical
knowledge in an organization, I have tried my level best to complete this
report meaningfully and correctly, as much as possible. I hope this report
will reflect on the contemporary issues on the Human Resource
Management that are being Practiced by this organizations in our
country.
Thanking you.
Sincerely yours,
Rubal Garg

2
 ACKNOWLEDGEMENT

I wish to express my sicer gratitude to Mr. Vikas Sharma (General

Manager) for providing me an opportunity to do my internship in

Courtyard by Marriott-Surat . I sincerley thank to Mr. Nilay Shah for

their guidence and encouragement in caring out this internship.

I also wish to express my gartitude to the other staff members of

Courtyard by Marriott-Surat who rendered their help during the period

of internship.

I also thank the faculty of Auro University for providing me the

opportunity to embark on this internship.

TABLE OF CONTENTS
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 Seriol No. Content Page No.
Part A 7
1 About courtyard by Marriottt 8
2 Its Management 14
3 Organization Structure 18
4 Its Product 23
5 Vision, Mission & Values 39
6 Market & Industry 41
Part B 43
7 Task under taken by department 44
8 Task assign to us 52
9 Achievments,learning and strength 54
Part C 56
10 Offer Letter 58
11 Certificate of Completion 60
12 Attendance Record 62
13 Reflection Essay 64
14 Internship Charter 73
15 Learning Agreement 77
16 Mentor Evaluation Sheet 81

EXECUTIVE SUMMARY
During my internship I gained practical knowledge on how the human
resource department of an organization operates and coordinates its
activities to ensure smooth functioning of the organization at all levels
by ensuring right numbers of people
ght into the working culture of the organization and observed how
Courtyard by Marriott-Surat handles its employees with value and

4
empowerment to ensure they are motivated to give their best to the
organization.

The report starts with an organization profile Courtyard by Marriott-

Surat of giving its background, mission, vision, its products and
services, the hierarchy and organization chart.

The next section is the comprises the report, Human Resource

Department in Courtyard by Marriott-Surat. The project encompasses
introduction to the department, Induction Program, File Audit of present
Employees, training and development, Attrition Analysis, Top 4
Challenges (people, process, revenue, and customer).

Each chapter contains detailed discussion of the HR functions followed

by Organization Practice at Courtyard by Marriott which basically
conveys how things are done in the HR Department. Finally there is the
conclusion followed by references.

5
 PART – A

ABOUT COURTYARD BY MARRIOTT

6
“A LEGACY OF STRONG LEADERSHIP AND
INNOVATION”ION”
7
 American multinational hospitality company.
 Founded : Washington D.C 1926
 Founder

OWNER –
JOHN WILLARD MARRIOTT

CHIEF EXECUTIVE OFFICER -

ARNE SORENSON

IT’S BRAND

8
ITS PROPERTIES

ITS ASSOCIATES

9
ETHICAL VALUES

ACHIEVEMENTS

10
Their second hotel, Marriott International’s longest continuously
operating hotel, and celebrated its 50th anniversary in 2009.

Company opened its first hotel in Arlington, Virginia

11
Opened root beer in Washington D.C

In 2017, Marriott was ranked #33 on

Fortune's "100 Best Companies

12
COURTYARD BY MARRIOTT - SURAT &
ITS MANAGEMENT

13
D.J. Rama, President & CEO and H.P. Rama, Chairman of
the Board

 In 1969, HP Rama traveled to the U.S. to pursue an MBA

degree from Xavier university

 HP’s first introduced the hospitality industry as washing dishes

and waiting tables at a Howard Johnson’s, NYC

 From there, his keen interest in the industry led him to

purchase the 40-room Sunset Motel in 1973 at Pomona,
California

THE FIRST MOTEL

14
 The Beginning: The Sunset Motel in Pomona, CA – 1973

ABOUT SURAT FRANCHISE

➢ The surat franchise came into existence in November 2017.
➢ It is a brand owned by Marriott international.
➢ They are a mid-priced range of hotels designed for business
travelers but also accommodate families.

➢ According to Marriott portal in customer rating surat

franchise got 1st position in India and 2nd in Asia Pacific.

➢ It computes with other mid-price business oriented hotels in

surat like Ginger Hotels.

CYM - SURAT CONSISTS OF:

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➢ Administration: 02
➢ Engineering: 08
➢ Finance: 03
➢ Food & Beverages Service: 34
➢ Food Production: 34
➢ Front Office: 15
➢ Guest Transportation: 02
➢ Housekeeping: 12
➢ Human Resource: 02
➢ Information & Technology: 02
➢ Laundry: 01
➢ Loss & Prevention: 01
➢ Purchase & store: 02
➢ Reservation: 01
➢ Revenue: 01
➢ Sales & Marketing: 04
➢ TOTAL: 124

ORGANIZATION STRUCTURE

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HIERARCHY

17
 Assistant Manager of HR

KITCHEN DEPARTMENT

18
Commis I
Commis II

HUMAN RESOURCE DEPARTMENT

Executive

FOOD & BEVERAGES DEPARTMENT

19
 Associate

FINANCE DEPARTMENT

Associate

SALES DEPARTMET

20
 Revenue Executive

ENGINEERING DEPARTMENT

Associate

IT’S PRODUCT
21
ROOMS

22
Comfort and luxury entwined to serve you the best :

81 Deluxe

14 Executive

5 Patio

26 Club

7 Suites

LOBBY

23
Contemporary look and feel for the modern traveler and the Go
Getters.

DELUXE KING

➢ Size: 250 to 280 (sq. ft.)

➢ Number of rooms : 55
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➢ Luxurious bedding is perfect for relaxing after a hard day
at work.
➢ 49-inch LCD – screen TV
➢ King size bed

DELUXE QUEEN

➢ Size: 250 to 280 (sq. ft.)

➢ Number of room : 25
➢ Our deluxe rooms with two queen beds offer space to relax
while still being able to work with business amenities
available
➢ 2 queen size bed

PATIO

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 ➢ Size: 3456 (sq. ft.)
➢ Number of rooms: 5
➢ Overlooking the gorgeous greens of the property and pool side.
➢ King size bed
➢ Low floor
➢ Balcony

CLUB

➢ Size: 430 (sq. ft.)

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➢ Number of rooms:26
➢ Elegant $ contemporary
➢ King size bed
➢ Sofa cum bed
➢ Pool view

SUITE

➢ Size: 495 (sq. ft.)

➢ Number of rooms:7
➢ Living room
➢ King size bed
➢ Sofa cum bed
➢ Powder room for wash and change Bathroom

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➢ Iron & Ironing Board
➢ Centralized Air Condition With Temperature Control
➢ Personalized Wake – Up Service Turndown Service
➢ Umbrellas (On Request)
➢ Free Daily Newspaper
➢ In – Room Safe
➢ Electronic Room Key
➢ Smoke Detectors In Room
➢ Cribs (On Request)
➢ Emergency Exit Map
➢ WIFI

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 DINING

➢ An ensemble of restaurants ranging from the fine dine

➢ luxurious open diners to on the go cafes.
➢ The Bistro- All Day Dining
➢ Cafe Coco- Coffee Shop
➢ Charcoal- Open Air Poolside Diner
➢ The Market- Grab & Go
➢ In Room Dining- 24*7 Room Service

CHARCOAL

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➢ Located by the poolside in the open air Charcoal is the gem
of the crown.
➢ Cuisine: Live BBQ
➢ Total covers: 48
➢ Timings: 19:00 hrs-23:00 hrs

BISTRO

➢ Styled with interiors depicting the lifestyle of Surat, Bistro

is an all day diner serving all three meals.
➢ Cuisine: Multi cuisine
➢ Total covers: 126
➢ Timings: 07:00 hrs- 23:00 hrs

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 CAFE COCO

➢ Cafe Coco is the lounge/business center located in the lobby,

the ideal crash place for the youngsters.
➢ Total covers: 40
➢ Timings: 24 * 7

BANQUET

Finest Location for conducting a perfect business meeting or a

closed family function or fun filled get together.

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 SOLITAIRE

 The Main Ballroom

 Area: 2820 Sq.Ft
 Capacity: 200 People

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 TIARA

➢ Conference Rooms
➢ Area: 408 Sq.Ft
➢ Capacity: 30-35 People

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 CORAL

➢ Conference Rooms
➢ Area: 437 Sq.Ft
➢ Capacity: 30-35 People

34
 AQUA TERRACE

 Open Terrace
 Area: 2040 Sq.Ft
 Capacity: 150-180 People

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 RECREATION

Relax and indulge yourself by our poolside, or burn a few calories at

our jogging track or hit our well equipped gym. We have it all to
keep you occupied.

OUTDOOR POOL

TIME : 06:30 AM - 07:00 PM ,Towels Provided

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 GYM

➢ TIME : 24 * 7
➢ EQUIPMENTS : Cardiovascular Equipment & Free weights
➢ Get fit with our in house trainer.

THE MARKET

➢ TIME : 24 * 7
➢ Products sold at MRP

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VISION, MISSION & VALUES

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 VISION
To be a beacon of excellence in hospitality

Mission
To elevate the experience of our guests, associates, owners and
communities every day.

Values
➢ INTEGRITY - Do the right thing, even when it's hard.
➢ PRECISION - Delight in the details.
➢ ADAPTABILITY- We not only welcome change, we drive it.
➢ CARING - Anticipate and exceed needs with a WOW factor.
➢ BALANCE - Work hard, have fun.

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MARKET AND INDUSTRY

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 1) Online
Hotel websites
Travel agents
Global distribution system (GDS)
2) Contract
Corporate
Government
3) Travel agents
4)Groups
Social
Corporate
Associations (crickets)
etc.

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PART- B

42
PROCESSES & TASKS UNDERTAKEN BY
HUMAN RESOURCE DEPARTMENT

43
➔ Recruiting
➔ Background check
➔ Payroll management
➔ Town hall (employee recognition) Every Month
➔ Overall task done by department

RECRUITING

1. Identifying the hiring needs

2. Planning
3. Identifying viable candidate
4. Recruiting of level candidate
5. Telephonic screening
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 6. Face to face interview
7. Offering to the employee
8. Hiring the candidates
9. On boarding the candidates

BACKGROUNG CHECK
THERE IS NO BACKGROUND CHECK PERFORMED AT THE
COURTYARD BY MARRIOTT SURAT
But if they follow background check then they may not face
following problems in future:
● Highlight criminal history
● Avoid liability
● Ensure workplace safety
● Job competence is important
● Unqualified employee
● Drug addict etc

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 PAYROLL MANAGEMENT
➢ System Biometric breakdown, so they perform everything
Manually
➢ Manually 26 last month to 25 this month is the cutoff dates for the
payroll.
➢ Then the entire HOD’s will send required data through emails.
(Attendance)
➢ Then that attendance is calculated, analyzed and transferred to
STAR software.
➢ Star - Housekeeping - Export - Export Branch attendance format.
➢ Update all the attendance record in the above format.

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➢ Import the attendance: Star - Housekeeping - Import - Import
Branch attendance
➢ Star - Process - Transfer to payroll - continue.
➢ Prism - Housekeeping - Imports - Attendance import table - OK
➢ Earning deductions: Prism - Monthly inputs - Earning deductions –
Eru/Ded Code wise
➢ Salary Process: Prism - Process - Salary Process - continue
processing
➢ Report: Prism - Reports - Reports after processing - cross tabulated
- report - salary online - Excel - Show net - Show Gross - OK
(Salary 1st Cut)*Name
➢ * Save the report for (March) Report before taxation.
➢ Check the report: Discrepancy for payable days, Rent coverage,
Advance, Other deductions, PT.
➢ Mail the report to finance for taxation process.
➢ PT deduction - Rs. 80 - 6000 - 8999
o Rs. 150 - 9000 - 11999
o Rs. 200 - 12000 & above
➢ On total gross.
➢ To check attendance: Star - Reports - Transaction Reports -
Monthly attendance - Excel - OK.

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 TOWN HALL
It is held every month in order to facilitate the recognition of
employees with the help of certificate, trophies and appreciation
letters.
During the program few games were used to play for the purpose of
entertainment

COFFEE WITH VIKAS SHARMA (GM)

Discuss related to the problem or issue faced by employees in

order to carry out work easily.

OVERALL TASK DONE BY

DEPARTMENT

➢ Ensures the smooth and efficient operation of the Human

Resource Department.
➢ Coordinates with various other departments in order to
identify the key position and selection, recruitment,
training and retention of candidates.
➢ Implements laid down HR processes with strong business
perspective and empathy towards employees.
➢ Assists in developing & implementing an annual plan to
attain department’s objectives in line with unit’s overall
strategy.

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➢ Reinforces the Code of Conduct and value systems through
communication channels.
➢ Assists and support departments in developing
leadership capabilities within the company framework.
➢ Acts as a catalyst and enabler in the identified cultural
shifts required in the unit.
➢ Drive internal communication channels.
➢ Develop systems and procedures that achieve higher
cost efficiency and employee satisfaction.
➢ Identify staff vacancies and recruit, interview and
shortlist applicants.
➢ Administer compensation, benefits and performance
management systems, and safety and recreation
programs.
➢ Advise managers on organizational policy matters such
as code of conduct and sexual harassment, and
recommend
needed changes.
➢ Analyze statistical data and reports to identify and
determine causes of HR problems and develop
recommendations for improvement of unit HR policies and
practices.
➢ Conduct exit interviews to identify reasons for
employee turnover.

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➢ Maintain records and compile statistical reports concerning
HR related data such as hires, transfers, performance
appraisals, and absenteeism rates.
➢ Perform difficult staffing duties, including dealing with
understaffing, refereeing disputes, and administering
grievance handling procedures.
➢ Assists the HR Manager to plan, organize, direct, control and
coordinate the employee relations activities of the unit.
➢ Assists the HR Manager to prepare, follow and
monitor budgets of HR operations.
➢ Provides current and prospective employees with
information about policies, job duties, working conditions
and employee
benefits.
➢ Serve as a link between management and employees by
handling questions, interpreting and administering
solutions and helping resolve work-related problems.
➢ Analyzes and recommends modifications in compensation
and benefits policies of non executive levels by benchmarking
with competition and studying best practices.
➢ Represent the unit at HR related enquiries and other
legal proceedings.
➢ Study legislation, arbitration decisions, and
collective bargaining contracts to assess industry
trends

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PROCESSES & TASKS ASSIGNED TO US

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 Employee’s file audit in excel
 Employee’s file audit in report
 Distribution and collection of various forms

 Induction Program: An induction program is the process

used within many businesses to welcome new employees to the
company and prepare them for their new role. It helps in the
effective integration of the employee into the organization.

 Discussion of top 4 challenges : The challenges that are

related to people, process, customer, revenue of the courtyard
by Marriott.

 Distribution and collection of forms of various data

Attrition Analysis: "A reduction in the number of
employees
through retirement, resignation or death “and personal reasons etc.

 Attrition Analysis in excel

 Attrition Analysis on calls
 Attrition Analysis in report

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 ACHIEVEMENTS, LEARNINGS AND
STRENGTHS

LEARNINGS

 How to handle formal and informal relationship at workplace.

 How to handle conflict in the organization.
 How to perform the overall task in human resource
department according to the management.
 Designing of strategies in order to improve productivity
of employees.

ACHIEVEMENTS

 We are able to create and design;

 File Audit of employees of present employee
 Attrition Analysis of left employee
 Induction Program for new employees
 Discussion of top 4 challenges
STRENGTH

 Got to know the core values of Human Resource

Management and this also made a great changer in our
knowledge.

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 Marriott gives us the exposure on how to deal with the people,
situation and some hidden factors to be deal with.
 By going through some points in our tasks we got to know
each and every employee from his basic to professional details.
 They taught us the functioning of management of
different organization.

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PART- C

55
56
OFFER LETTER

57
58
CERTIFICATE OF
COMPLETION

59
60
ATTENDANCE
RECORD

61
62
REFLECTION
ESSAY

63
INTRODUCTION
Human Resource department covers many ways to manage the human skills and talent and
ensure that they work to achieve the organizational goals. Human
resources are those factors which an organization values the most and
without them it would be difficult for an organization to operate.
Over my previous weeks, I have learned a lot about the various aspects
that include employee and labor relation, compensation and benefit,
safety and health, and human resource development. Similarly, I was
also able to learn how the planning, recruitment and selection process
can be done. In this essay, I will provide a reflection on a brief
description of how the various aspects of Human Resources can be
applied together to perform the primary function of human resource
department.

What were my expectations and assumptions?

My expectations include following things-:
1) Guidance: that Increases my ability to communicate effectively in
order to translate my ideas and convey information, is an important
key in any field and verbal communication skills.

2) Development of interpersonal skills: that helps me to recognize the

difference between the wants and needs of an employee and
acknowledge the different perspective on the various situations.
3) Time management skills: in order to prioritize responsibility that
will enhance the productivity of the work and leads to the production
of good results among the employees under favorable conditions in the
organization.
4) To Analyze and evaluate: a situation or an issue and form a
judgment through critical thinking process and made the right
decision in favor of the whole organization.

64
5) The process of research: which gives impact on the respected
topics and also it will give the background knowledge that analysis
various tasks to be performed rightly when needed in the
organization.
6) How to take initiatives on situations: among the employees on both
favorable and unfavorable situations in the; organization.
7) Receptiveness: the ability to receive feedback from the customers,
employees, staffs and the suppliers’ etc. so that the area of
development can be identified and the progress should be tracked
easily.
8) Technical proficiency: software’s that are used in the human resource
department so work can be easily carried out without waste of time and
with efficiently and accuracy.
9) Adaptability: willingness to be familiar with the different parts of
the organizations as this hotel has different departments to be worked
on.
My assumptions include following things-:

1) Academic Learning: I want to apply and test knowledge learned

in the classroom to a professional work environment.

2) Career Development: I want to explore a specific field of interest,

expand my professional network and gain and understanding of the
qualifications and duties involved in a specific profession or career
field.

3) Skill Development: I want to gains an understanding of the

transferable skills and knowledge required for success in a professional
work environment and integrates those skills in their academic
learning.
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4) Personal Development: I want to develop decision-making skills,
self-confidence, business knowledge ethics, and teamwork required
for success in a professional work environment.

66
How prepared I was for the Internship?
My preparation of internship begins with the following tasks:
1) Firstly, We have to directly head to our supervisor in order to provide
us an agenda in order to carry out work and details regarding where we
should report upon arrival and other queries.
2) We have asked him the expectations and the clarity of the goal.
3) We have confirmed our working hours, asked him about the rules
and regulations to follow in organization and also about lunch hours
and other breaks.
4) We need to review their organization online, including the
organizational chart and all other related things which will
familiarize our self with the people we will be working on.
5) After that we can start working on the respected tasks that will
be allotted to us.

What helped me adjust / stopped me from adjusting in the

organization?
➢ From the first day of my internship they assigned us the duties,
responsibilities and goals, during our internship they start with
an
overview of the organization and the department, a tour of the
office, and an introduction to our colleagues and consider taking us
to lunch in their bistro cafeteria. They have formal sit-down
meeting about once a week to keep us informed about our
upcoming tasks it was really very important to help us feel like part
of the team and stay on track with our goals. Even they have given
the clear instructions of their expectations, the processes for
completing the task, and the deadline respectively. I feel that
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 quality internships are essential to develop key skills that I can't get
in a college walls. It help me to develop skills such as multitasking,
communication, learning to deal with diversification, and dealing
with deadlines are different when you are working for someone
else, not yourself like you do in college which I developed in this
hotel very well with the employees.

➢ At first the behavior was very nice by the organization but as the
time passes all of a sudden it changes a bit because they all have
a heavy burden of work as many events were going on a daily
basis
so it may lead to a fluctuate in their behavior, they keep an eye on
our every single move, they use to ask many questions on every
single task, and the conversation has happened seems to be
irrelevant but in the last days of our internship the behavior was
normal by the whole staff. This taught me a lesson that we need to
work with different kinds behaviors of people in the organization.

What happened to me on a personal level? What were the critical

points where I had life lessons and work lessons?
➢ The experiences that I have had at my internship over the past
few weeks have been extremely valuable. While there have been
a
couple of challenges that have arisen throughout internship and
there have been even more learning opportunities. This
opportunity has better prepared me for future careers as well.
➢ Coming into this position, I felt that I had no idea where my career
was going and I lacked confidence about what I could do and what
I am really good at. My internship has definitely given me a better
understanding of my skill set and where my career may take me,
but most importantly, I’ve come to learn that I am not alone. This
job has taught me that almost everybody is in my same position.
➢ The challenges that I have been faced and I handled it with
knowledge of basic communication concepts and skills which
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 was very useful in this particular job field. In particular, I think,
I have found the concepts of Interpersonal Communication to be
useful. The ideas and concepts learned in the Interpersonal
Communication have provided a basis of knowledge of deal in
every situation. For example, knowing how to observe and
interpret both verbal and nonverbal communication has proved
to be a valuable skill set in the assisting of conflict,
communication and observation.
➢ Though I have a general knowledge based on social interactions
that helped me as a human resources intern, there were still
some obstacles that had to be overcome. The most obvious was
learning to deal with aspects of not only the human resources
position, but some accounting projects as well. In addition, my
internship duties focused strongly on file audit of employees,
attrition analysis, designing of induction program and report
making simultaneously.
➢ This internship has allowed me to gain a better understanding of
the inner workings of a human resources department. It has
affected my thoughts about my future career in that I am now
seriously considering this field as a possible career path. I have
been able to gain the experience and enhance I had the skills
that I had hoped for at the beginning of my internship. My
supervisor has allowed me to work very closely with her and
given me enough duties and responsibilities to both fulfill my
internship requirements and allow me to benefit from my
internship to the fullest potential.
➢ Throughout the duration of this internship, I have completed
many projects under my supervisor’s instruction. Though he
has set guidelines, some projects have allowed me to use
knowledge from my previous position within the company as

69
 well as demonstrate my ability to complete various tasks with
different approaches.
What did I feel were invaluable contributions to my growth as an
individual and as an employee?
➢ As we were working on this project, I was not been recognized as
an employee over here. I feel this was an invaluable contribution
to
my growth because employee has a certain set of responsibilities
and duties that they need to follow as a part of an organization.
They are allotted with specific roles and designation in the
organization. Although we were following the similar set of
responsibilities but that is flexible too at the same time. This is due
to we are working on a project as an intern and not as an employee.

➢ As I was working on a topic named as attrition analysis which

means a record of ex employees that has already left the
organization, we need to get the reasons for their resignation, and
we need to present that data into the excel sheet, then we need to
convert it into the report form so that it can be presented in front
the management of courtyard by Marriott Surat so it gives them a
clarity on the issues with the employees and their areas of
improvement that helps them to stop their turnover of their
employees from the organization.

➢ I need more understanding on the report making section in other

words, that how make report professionally and statistically in a
way that can be easily explained visually to the bosses or heads of
the company in any organization.

What did I not understand or feel I need more understanding of?

➢ We have faced certain challenges as we were working in

the human resource department and understood their
resolution

70
 process as well by the help of our Assistant human resource
Manager.
➢ We have understood all the basics of human resource department
beginning from the recruitment process till to exit interview.
➢ Moreover we have discovered some techniques and tricks to
solve issues with the resources (people).
➢ We got know that how to maintain a healthy balance between
formal and informal relations.
➢ We have formed finals reports of few topics on which we were
working through a month on the bases of our learning objectives
that will presented to the chairman of courtyard by Marriott by the
end of our project.
➢ Companies will have to invest heavily in human capital
management practices to attract employees, retain talents
and
motivate the future generations of potential employees.
➢ The human resource department must change along with the legal
environment and also they are required to protect the rights of
their employees.

How have I used my learning’s effectively and how much of

my learning agreement has been accomplished
➢ In this project I have learned and gained knowledge about the
process of human resource department and maximize its most
valuable assets to attain effectively in the organizations objectives. I
also learned that
discrimination in the work place is an offence, and the HR should
provide every applicant an equal opportunity, the continuous
emergence of outsourcing and growth of the economy will influence
the human resource managers to Handle and manage diversity in a
different way.

➢ Beside, the human resource manager may be required to make a use

of technological advancement and manage the global work force
from far. In addition, they must also have the ability to understand
and

71
 integrate their various cultural aspects. They need to protect the safety
and health of the work force. Currently I work as an intern with the
diverse group of an individual, and many organizations has employ
adequate strategies to cater for a global work force.

CONCLUSION:
In conclusion, I would like to say that the various critical aspects I have
learned in my human resource internship will have a great impact on my
future profession as a human resource employee. Precisely, I am
pursuing a degree in Human Resource, and there is a high possibility
that I may be among the leaders called upon to oversee and manage the
ever-changing global workforce. I will use the information and
knowledge learned in this internship to exercise my responsibilities as a
human resource employee in any company that will employ me. On a
further note, I will recommend my colleagues to make use of
technological change and employ it in the human resource department.
It is important for them also. Lastly, discrimination in the workplace is
something that the current and the future generation will face but must
avoid it, since it is damages the image of the company and enhances
conflicts within an organization.

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INTERNSHIP
CHARTER

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 My Internship Charter - BBA Winter Internship
Take some time out and fill this document before you start your
internship
Your email address (ruti.patel.mba18@aurouniversity.edu.in)
was recorded when you submitted this form.

Name *
Ruti Ketanbhai Patel

Year *
•
BBA 16-19
•
BBA 17-20
•
BBA 18-21
•
MBA 18-20

My expected specialisation *
Human Resource Management

My Career Plans post Study( In terms of what would you like

to achieve) *
•
Job
•
Family Business
•
Startup
•
Further Studies

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•
Other:

The areas of development that i am planning to work on? *

Leadership Skills Performance Management.

The Knowledge that i want to acquire? *

To understand how to create Job Description (JD), Key
Responsible Area (KRA), Key Performance Indicator (KPI).

The Cognitive Skills that i want to acquire? (Analysis,

thinking, Comprehension etc) *
To develop the working knowledge of various method by this firm.
To understand the role of the public relation department by this
firm.

The Personal Skills that i want to acquire? (Confidence,

Presentation, Customer handling etc) *
To evaluate my vocation and career goals and plan. To build up
by self confidence in professional settings.

My desired internship objectives? (what do i choose to gain

of it) *
To know the objectives and practices of Human Resource in
detail.

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How will the above objectives help me gain my goals? *
This will make me ready for the industrial or practical world.

What support do i need from my Mentor? *

I want proper guidance, co-operation and motivation from the
mentor.

My desired results *
To make myself ready for the real world.

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 LEARNING
AGREEMENT

77
 My Learning Agreement - Winter Internship
This will form the basis of your evaluation and further record
Your email address (ruti.patel.mba18@aurouniversity.edu.in)
was recorded when you submitted this form.

Name *
Ruti Ketanbahi Patel

Year *
•
BBA 16-19
•
BBA 17-20
•
BBA 18-21
•
MBA 18-20

Firm Interning at *
Courtyard Marriott Surat

Supervisors Name *
Mr. Vikas Sharma

Supervisors Designation *
General Manager (GM)

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Supervisors Contact Details *
MR. Vikas Sharma - 09512020676

Work Timings *
10:00 am to 6:00 pm

Job description *
HR Audit

Learning Objectives - Academic, Skills Based & Personal

Development *
I want to learn all the basics of HR, starting from the recruitment
process, till exit interviews. I want to get an exposure of all the
challenges faced by the HR department of the organisation. I
want to learn all the techniques and tricks to solve the issues
faced by the HR department. I want to learn how to maintain a
healthy balance between formal and informal relations.

How will i achieve my learning objectives? (what are my

learning strategies and activities) *
I will try to make a note of all the things which they teach me I
will be a proactive and enthusiastic learner. I will ask them how to
do it and then do as I understand I will do it by observing other
employees doing it.

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Supervisor Expectations *
He wants us to maintain the decorum and be a sincere learner.
Moreover he wants us to give our best in submitting a detailed report about th

80
 MENTOR
EVALUATIO
N SHEET

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82
 Conclusion
From the above discussion it can be conclude such a way that since
human resource is a continuously practicing issue so it play a significant
role in the organization overall performance. If an organization wants to
gain full benefit of human resource it should follow all the principles
and practices of human resource department of the organization.
Committed and trustworthy employees are the most significant factors
to becoming an employer of choice; it is no surprise that companies and
organizations face significant challenges in developing energized and
engaged workforces. However, there is abundance of research to
demonstrate that increased employee commitment and trust in
leadership can positively impact the company’s bottom line. In fact, the
true potential of an organization can only be realized when the
productivity level of all individuals and teams are fully aligned,
committed and energized to successfully accomplish the goals of the
organization. Thus, the objective of every company should be to
improve the desire of employees to stay in the relationship they have
with the company.

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