LICENCIATURA EN COMERCIO INTERNACIONAL Y ADUANAS

CICLO ESCOLAR 2022/1

PROFESOR: TURNO:

ASIGNATURA: CLAVE DE LA ASIGNATURA:

EXAMEN: FECHA:

NOMBRE DEL ALUMNO: GRUPO:

FIRMA DE COORDINACIÓN DE LA LICENCIATURA FIRMA DE CONTROL DE EXÁMENES

 Examen Extraordinario- Documentación y Negociación en Ingles.

Marcar la respuesta que considere correcta. Marcar solo una alternativa.

Coloque F si la frase es falsa o V si considera que la frase es verdadera.

Coloque en el paréntesis el número que corresponda de manera correcta.

1. The concept of cross-cultural communication refers to:

a) Analyzing recipients culture to gain acceptance of information

b) Communicating information with style
c) Transferring information across cultures
d) Understanding different cultures

2. All of the following are some of the subjective aspects of culture except:

a) Language
b) Values
c) Belief
d) Attitude

3. Which of the following is not considered as nonverbal cues?

a) Tone and rate of voice

b) Eye contact and physical appearance
c) Active listening
d) Use of touch

4. Reading habits and how people interact are aspects that are necessary to analyze when
communicating to different cultures.

a) True
b) False

5. Which of these barriers to intercultural communication is INCORRECTLY defined?

a) Prejudice is a positive attitude towards a cultural group based on little or no experience.

b) Discrimination means overt actions taken to exclude or avoid another group.
c) Ethnocentrism is the belief that one's culture is superior to all other cultures.
d) Stereotyping is an oversimplified or distorted view of another race, ethnic group or culture.
6. Which statement provides the best definition of culture?

a) Culture is an environment or geographical location in which you live.

b) Culture is the way in which your social status and community are impacted by your values.
c) Culture is the interaction of race, language, and gender.
d) Culture is a mental set of windows through which all of life is viewed

7. When communicating, I tend to use a lot of facial expressions, hand gestures, and body
movements rather than relying mostly on words

a) High context
b) Low context

8. _______is a high-context culture.

a) Germany
b) Japan
c) USA
d) Swiss

9. Which document is prepared before a meeting to list items to be discussed or acted upon?

a) Research Report
b) Agendas
c) Memo
d) Minutes

10. Which of the following should NOT be included in the heading of an agenda?

a) Name of Person who Keyed Agenda

b) Organization Name
c) Location of Meeting
d) Date and Time

11. Minutes are used to describe______________.

a) Body of the Agenda

b) Discussion, decisions and our refreshments
c) Discussions, decisions and how you spend your time
d) Discussions, decisions and actions during the meeting
12. The last component in a business/ meeting minutes is the _________.

a) Signature Line
b) Adjournment
c) Call to Order
d) Secretary

13. Which section of the Minutes document indicates that the chairperson officially started the
meeting?

a) Signature Line
b) Old Business
c) Call to Order
d) Roll Call

14. The number of persons who must be present if the meeting is to have any validity is called...

a) The floor
b) A ballot
c) A quorum
d) The motion

15. The formal record of a meeting

a) Notices
b) Agenda
c) Seconds
d) Minutes

16. Agreed by everyone.

a) voted
b) passed
c) motioned
d) unanimous

17. To get the attention of the members of a meeting, the chairman ...

a) Tells the members to shut up.

b) Calls the meeting to order.
c) Sets a quorum.
d) Confirms the minutes.
18. Which of the following behaviors are part of active listening? Choose more than one option.

a) Taking notes
b) Maintain eye contact
c) Nodding and making eye contact.
d) Asking for clarification

19. A friend tells you, “I’m afraid my boyfriend is seeing his old girlfriend behind my back; I don’t
know what to do. I can’t live without him.” Which of the following responses is a paraphrase?

a) You’re very afraid that your boyfriend may still have feelings for his old girlfriend and you’re
afraid you’ll lose him.
b) You’re afraid your boyfriend is seeing his old girlfriend behind your back, you don’t know what
to do, and you can’t live without him.
c) Don’t worry. I’m sure it’s not true. He loves you.
d) You’re feeling very insecure because your relationship was never very strong.

20. Which one is NOT part of active listening

a) Look at the person

b) Encourage the person to talk
c) Give advice
d) Use empathy

21. What is an important use of body language and active listening?

a) To make sure you understand what to do

b) To have time to think of what you want to say
c) To show you are listening
d) To put their statement in your own words, to clarify.

22. Which of the following is a sign of active listening?

a) Interrupting, or talking over someone

b) Paraphrasing, or summarizing what someone has said
c) Changing the subject
d) Being totally silent while someone else talks
23. Zoe is giving a presentation on the Midwest region of the US. If you’re actively listening you
might ________.

a) Stay quiet while daydreaming about your trip to Iowa in May

b) Speak over her to describe your trip to Nebraska
c) Raise your hand in the middle of the presentation to invite Zoe to the mall after school
d) Raise your hand at the end to ask her to clarify if Kansas is part of that region

24. Even if you're silent while someone else speaks, you might not be actively listening.

a) True
b) False

25. Personal appearance is an element of non-verbal communication.

a) False
b) True

26. Which of these is not an element of non- verbal communication?

a) Name of the speaker

b) Personal appearance
c) Posture
d) Eye contact

27. Non-verbal communication includes all external stimuli apart from words uttered.

a) True
b) False

28. The chairperson for a meeting presides over the event.

a) To answer all questions in the meeting

b) To ensure all chairs are available for all persons
c) To ensure that participants are following the conventions of the meeting
d) To ensure that all participants are attending the meeting

29. The Chairperson is only involved during the meeting.

a) True
b) False
30. The agenda of a meeting is controlled by

a) Anyone in the meeting

b) The CEO
c) The chairperson
d) The minute taker

31. Is it the role of the chairperson to asks for discussion from quiet participants?

a) True
b) False

32. If you're agreeing with someone, it means you have _______ views on the topic you're
discussing.

a) The same
b) Correct
c) Different
d) Indistinct

33. Which expression shows you strongly agree with what someone's just said?

a) That's for sure.

b) I'm not so sure.
c) Well, I suppose so.
d) I disagree.

34. If someone says "Exactly!" after you've shared an opinion, it means they _______ with you.

a) Disagree
b) Agree

35. The underlined expression expresses.

Mother: You know that Mira always takes sleeping lately to solve her problems.
Father: That’s wrong. It can be dangerous for her life if she doesn’t change her bad habit.

a) Disagreement
b) Sympathy
c) Possibility
d) Agreement
36. Before the meeting is concluded, there must be a ______

a) summary
b) question
c) discussion
d) agenda

37. When you use an assertive message, the text stresses that you

a) put the message in the order given in the text.

b) put intentions first so you're not seen as manipulative.
c) choose the best order for your particular situation and goal.
d) keep each element in a separate sentence.

38. Which of these are good non-verbal communications during meeting?

a) Too serious
b) Being attentive
c) Holding head in your hands
d) Hand movement

39. Which question can help you decide whether to schedule a meeting?

a) Is an immediate decision or response needed?

b) Who should attend the meeting?
c) Where should we have the meeting?
d) What materials do we need?

40. In conducting a meeting, what you should do is:

a) Do not give your ideas

b) Let other people only gives ideas
c) Debate all the ideas
d) Asking for others’ ideas and views