Support Unit Tel No

First Point of Contact –
All Corporate Card Related
Concerns
New Corporate Card Application
Submission –
Credit Limit Adjustment
Corporate Remittances
(Does not include payments made
individually by cardholders)
Submission –Other Requests
Past Due Accounts / Accounts
Endorsed For Collection
First Point of Contact-
First Level Escalation -
Second Level Escalation -
Last Point of Escalation -
Email Address Types of Request Remarks
Status of Service Requests* (credit balance transfer, credit balance refund,

card cancellation, Cash Advance Activation, credit limit adjustment) Dispute Transactions requires submission of BDO Dispute Letter thru fax

Individual Statement Requests/ Inquiries  or email – form available through Customer Service

Billing disputes / Payment Inquiries 
Cash Advance (CA) PIN is automatically issued as it serves as website

Late payment charge inquiries PIN for online account inquiries/ statements. However, CA access will
Customer Service 
No Email Address available Assistance on registration for “Check your Bill Online” require approval from the Company.
Hotline (632) 840-7400 
ATM Pin update 

Inquiry on benefits

Report Lost / Stolen/Damaged Cards

Statement Reprint Request (5 Working Days)

Card delivery status 


Retail Limits will be automatically assigned for individual cardholders if
Submit completed new corporate card applications with documents Corporate account is under Limited or Individual Liability
Amex Application 702-6000 To: amex_application@bdo.com.ph,
 Normal card processing – 15 working days 
Team Cc: Penafiel.Steve@bdo.com.ph If Company did not set credit limit to an employee during time of
 Note: Additional 5 banking days for deliveries outside Metro Manila application, a default limit of $5K/P250K will be set for Joint and Several
OR Sole Liability
 
840-7000 Extn: To: Suratos.Marla@bdo.com.ph or Temporary Global Limit Set up Requests 
(3 Working Days) Latest Certificate of Employment (with compensation) or W2/ BIR 2316 is
Service Fulfillment  required for permanent limit increase requests under Limited OR
41388 (Marla) Romasanta.ThomasJohnson@bdo.com.ph Permanent Global Limit Set up Requests 
(7 Working Days)
Unit Individual Liability accounts
44011 (Crissy)
Cc : bdo-corporate-card-service-
desk@bdo.com.ph

The Company should email a breakdown of payment per Cardholder and
the Fund Transfer details or the Bank Request details to the Corporate
To: Suratos.Marla@bdo.com.ph or Card Sales c/o Service Fulfillment Unit and to bdoclg-
840-7000 Extn:

For batch payments only (i.e. American Express E-Remittances, Central cardpayments@bdo.com.ph (Jheacris Maribuhoc)
Service Fulfillment Romasanta.ThomasJohnson@bdo.com.ph
41388 (Marla) payment via electronic fund transfer)  (3 Working Days) 
Payments will not be posted if no advise/ allocation has been sent and
Unit Cc : bdo-corporate-card-service-
44011 (Crissy) 
Payment transfer  (5 Working Days) card accounts will incur late payment fees which cannot be reversed
desk@bdo.com.ph 
The payment cannot be posted in instances where the total payment
allocation does not match the remitted amount
 
Reinstatement Requests (10 Working Days) Collection related cancelled accounts for reinstatement is subject to

Cancellation Request  (5 Working Days) bank’s credit review and approval. Cancelled accounts due to unsettled
 balances will also require longer period of time to process
Corporate Account Maintenance Request  (5 Working Days)

To: Suratos.Marla@bdo.com.ph or

Credit Balance Transfer/Refund Request  (5-8 Working Days) Once request has been processed, check will be for pick-up only to BDO
840-7000 Extn:  Head Office or can be credited to Company’s BDO account
Service Fulfillment 41388 (Marla) Romasanta.ThomasJohnson@bdo.com.ph Card Replacement sent via Program Administrator (5 to 7 Working Days)

44011 (Crissy) 
Cash Advance Activation (5 Working Days) Monthly Management Reports are now available online upon enrollment
Unit Cc : bdo-corporate-card-service-  to BDO Online Facility. An access will be set-up for company’s
Dispute investigation (75 days)
desk@bdo.com.ph  authorized person. Application Form available upon request
Late payment reversal requests  (8 Working Days) 
 Changes/ Update in Authorized Signatory/s for accounts requires
Late Payment Fee reversal for cancelled >90 Days cancelled accounts (5
submission of SECRETARY CERTIFICATE (Board Resolution) and must
Working Days*) 
be notarized. Template available upon request.
*Depending on previous credit standing. Maximum of 30 Days
878-4163 To: clg-collections_corpcards@bdo.com.ph,
BDO Collection 
878-4455 Inquiry on past due accounts/ accounts endorsed for collections
Group clg-collections_corpcards2@bdo.com.ph
878-4470
Customer Service Hotline (Available 24 Hours a day, 7 days a week) +632 840-7400
(I.e. Missed TAT for Servicing Units, unresolved issues previously endorsed to servicing units)
To : SFU Officer/s – Marla suratos (Suratos.Marla@bdo.com.ph)
(I.e. No email confirmation that request has been received or no feedback after 24 hours)
To Team Lead: Eleonor Paras (Email Address: Paras.Eleonor@bdo.com.ph) Contact Numbers +632 840-7000 Extn 44008
To Relationship Manager Lalaine Cristobal (Cristobal.Lalaine@bdo.com.ph) or Julie Jazmines (Jazmines.Julie@bdo.com.ph)