Name: KIM A.

REBARBAS

Subject: MM 221 – Distribution Management

1. Define physical distribution.

Ans. Physical distribution refers to the operations involved in getting completed

goods from the manufacturing line to clients.

2. After you define, explain.

Ans. Controlling the passage of resources and things from their source to their

destination is what physical distribution is all about. It's a complicated procedure that's also one

of the most significant components of any company. The flip side of marketing is physical

distribution.

3. Give an example activity of physical distribution. Explain the process of activity in ENGLISH.

Ans. One of the activities in physical distribution is order processing. Its purpose is to

receive consumer orders and carry out the particular that the customer has requested. This role

is important to the company since it directly affects how customers are treated and how well

they are served. If the order processing system is effective, the company may save money on

other services like transportation and inventory management.

4. What is the role of physical distribution in service?

Ans. The function of physical distribution in service is that the firm seeks to give its

clients with a strategically established standard for customer satisfaction. Following the

establishment of these customer service standards, the physical distribution system is

developed to achieve these objectives.

5. How important the physical distribution in business?

Ans. Physical distribution is crucial in business since it entails planning, implementing,

and regulating the physical flows of resources and finished commodities from the point of

production to the point of consumption in order to meet the needs of purchasers. It's also
significant in business since it focuses on managing semi-finished products inventories, storing

them in way to intermediaries, handling them within production and warehousing facilities, and

scheduling and managing their movement via the channel.

6. Differentiate the Physical distribution service vs. customer service.

Ans. Physical distribution service is described as a supplier's interconnected package of

activities that provides a buyer with the utility of time and location while also ensuring form

utility. Customer service typically entails providing timely, attentive, upbeat service to a

customer and ensuring that their needs are met in a way that reflects positively on the company

or business. Physical distribution service ensures that goods will be available, whereas

customer service typically entails providing timely, attentive, upbeat service to a customer and

ensuring that their needs are met in a manner that reflects positively on the company or

business.

7. How important the Physical Distribution service in supplier and purchase decisions?

Ans. Physical distribution service is vital in ecommerce since it includes warehousing,

inventory control, order processing, retail fulfillment, and shipping, among other ecommerce

supply chain operations. Physical distribution service is also crucial in buying selections since it

increases total customer happiness. Its major goal is to improve customer service, which is a

key selling factor.