On which of the following devices can Avaya IP Office"" customers run a version of

the Avaya Vantage Connect client software? (Select two.)

Nortel 1100-series endpoints

TI-89 Titanium devices ,

Avaya K165/175 endpoints

Avaya K155

You are proposing Avaya IP Office"“ to a regional provider of business telephony as a service.
Which of the following features should you highlight, as it could help them monitor 3000
systems?

O Cloud Operations Manager

O Avaya Call Reporting

O Avaya Spaces""

O IP Office Media Manager

O Simplified Web Self-Administration

Cloud Operations Manager (COM) is a new management utility. What does it

manage?

O Upto30 Avaya AuraO systems

O Upto 30 Avaya IP Office"” system inventories

O Up to 30,000 call recordings

O Up to 3000 Avaya IP Office"" users

O Up to 3000 Avaya IP Office system

Which of these is the best description of the Avaya IP Office"" platform?

An industry-standard API that brings unified communications to most

popular web browsers

A total unified communications solution geared toward the large

enterprise market ...

O An integrated messaging solution delivered via the cloud ...

O A video conferencing and collaboration service for individual users

A simple yet powerful unified communications platform for the small-to-

midsize market
A customer inquires about deploying Avaya IP Office"" for between 2000-3000 users.

Wihat edition would you recommend?

O Preferred Edition

A Select Edition

O Basic Edition

O Essential Edition

Which of the following features support a claim that Avaya IP Officem makes it easier

to record calls, manage and report upon such recordings? (Select two.)

WebRTC High Availability

Simplified Web Self-Administration

Media Manager

Cloud Operations Manager

Avaya call reporting

Whatis the maximum number of DECT-R4 edition 6 extensions supported by Avaya |P

Office tm 500 V2 edition?

O 700

O 3000

Q 150

Q 1000

Q 384

What features does Avaya Call Reporting provide, which Media Manager does not?

(Select three.)

Integrated video capture for agents and callers

Complete and searchable call data

Real-time agent wallboards and dashboards

Basic call recording

Customizable reporting
Wihich Avaya 1P Office"" edition supports the new WebRTC High Availability feature?

© Select Edition

O Essential Edition

O Server Edition

O Basic Edition

Perferred Edition

Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

Default coverage hours for IPOSS are 365x24.

IPOSS includes remote diagnostic capabilíties.

IPOSS includes major software upgrades, updates and patches.

Avaya IP Officetv cloud deployment subscribers must buy a prepaid IPOSS

contract on top of their monthly subscription fees.

IPDSS can be sold under wholesale and co-delivery models

Whatis the currently correct brand name for the Avaya audio/video/web

conferencing software that works with Avaya IP Officem?

O Avaya Spacest"

O Avaya Equinox

O Avaya OneCloud'" UCaas

O Avaya Personal Edition

Which of the following is a key benefit of the SIP Line Appearance feature?

Provides streamlined user access to messaging, conferencing and

collaboration features

Adds auto-configuration capability to save system administrators time and

money

FAcilitates user migration from legacy key telephone systems

O Addssupport for WebRTC gateway resiliency

Reduce time to answer incoming call to the costumer contact center

On which of the following devices can Avaya IP Office"" customers run a version of

the Avaya Vantage Connect client software? (Select two.)

Nortel 1100-series endpoints

TI-89 Titanium devices ,

Avaya K165/175 endpoints

Avaya K155

A prospective customer contact says, "Sorry we had to reschedule. One of the

databases our agents use went down yesterday, and downtime equals lost revenue,

righti" Which of the following attributes will be the focus of your proposal?

O Simple

O Scalable

O Secure

O Resillent

O Modular

Before you can ask any questions, a prospective customer contact says, "Look, my job

is to replace an obsolete phone system for the least possible cost." Which ofthe

following feature sets will your proposal emphasize?

O Multi-channel

O CallHandling

O savings

O Mobility

O productivity
Your customer would like to implement web chat and web callback functionality for

their agents. Which capability of Avaya Contact Center Select provides these

features?

O Report creation

O Qualitymanagement

O Inbound email processing

O Supervisor actions

O Web communcations

Contact Recorder is discontinued in Avaya IP Officem R11. What software replaces it

as the native recording software in Avaya IP Office R11, to which existing Contact

Recorder users will be migrated as part of their R11 upgrade?

O Platinum Voice Recorder

O Avaya Call Recording

O Avaya CallCopy Suite

O Windows Voice Recorder

O IP Office Media Manager

A customer inquires about deploying Avaya IP OfficeTM via the cloud to

multiple
sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud
service?
A. Preferred Edition
B. Basic Edition
C. Server Edition
D. Select Edition
E. Essential Edition

Which of the following platforms can be used in an on-premises UC unified communications

solution based on Avaya IP OfficeTM Basic, Essential or Preferred Edition?

A. Hyper-V

B. Cloud computing platform it

C. Linux Server

D. IP500 V2

E. VMware
A customer seeks communications for 150 employees, with access to advanced mobility and
customer- engagement features, packaged as an easy-to-deploy appliance. Which Avaya IP
OfficeTM edition best fits this need?

A. Basic Edition

B. Select Edition

C. Essential Edition

D. Preferred Edition

E. Server Edition

Which of the following hardware platforms can be used in an on-premises UC unified

communications solution based on Avaya IP OfficeTM Server or Select Edition? (Select four.)

A. Hyper-V

B. IP500 V2

C. VMware

D. Linux Server

E. Cloud computing platform

Which of the following customer concerns are related to customer experience? (Select two.)

A. Simplifying management

B. Contextual experiences

C. Customer Satisfaction

D. Bring Your Own Device (BYOD)

E. Driving efficiencies

Which of the following Avaya IP OfficeTM editions would you position as options for a
customer seeking communications for 450 employees who require access to advanced features
and high availability/resiliency? (Select two.)

A. Essential Edition

B. Server Edition

C. Preferred Edition

D. Select Edition

E. Basic Edition
Your customer tells you that they have been having issues related to agent
productivity and compliance, but that their current system doesn't provide away to
track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to
create customizable, role-based scorecards and dashboards to measure the
performance of all agents, queues, teams, groups, sites and lines of business
supported by the contact center?

A. Coach and Learn

B. Analyze module

C. Contact Recording

D. Quality Management

E. Live Monitor

Customers implementing Avaya Contact Center Select can

choose_______or_______as their agent interface.

A. Avaya IX TM Workplace

B. Avaya IX TM Workspaces browser

C. Agent Desktop

D. Avaya IX TM Meetings

A customer is looking for 30 endpoints to use in a busy contact center that is tightly
integrated with the line of business.
Which of these endpoints would you recommend?

A. J139

B. K165
 C. K155

D. J179

E. J129

Which of the following capabilities is NOT available as part of the Avaya Contact
Center Select offer?

A. Report creation

B. Inbound email processing

C. Supervisor actions

D. Live monitoring

E. Web communications

A potential customer in the Hospitality market is looking for a communication

solution sized for hotel branches, with high-quality endpoints that will allow them to
customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

A. Avaya Vantage K165 endpoints

B. Avaya DECT-6 wireless endpoints

C. Avaya J-169 desk phones

D. Avaya IP Office TM

E. Avaya Aura
our customer describes a recent situation in which they were not able to accurately
forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this
customer mor effectively manage staff?

A. Analyze module

B. Desktop Trigger

C. Coach and Learn

D. Workforce Management

E. Live Monitor

A line of business leader tries giving you the brush-off by sending you back to the IT team,
saying, "I'm too busy whipping this contact center into shape to talk technology." Which of the
following responses will most likely keep you in the room?

A. Doing your due diligence with us will buy you sweat equity with IT.

B. Avaya has a long history of placing solutions in the contact-center environment.

C. I've already got everything I need from the IT team, I need to hear it from you!

D. In a way, aren't we all on the IT team?

E. Maybe we can help. What's keeping your agents from meeting their goals?

You are proposing Avaya IP Office TM to a regional provider of business telephony as a

service.

Which of the following features should you highlight?

A . Simplified Web Self-Administration
B . IP Office Media Manager
C . Avaya IX TM Spaces
D . Avaya Call Reporting
E . Cloud Operations Manager
Which of the following Avaya IP Office"" editions would you position as options for a

customer seeking basic communications only for 35 employees? (Select two.)

D Server Edition

& Select Edition

M Basic Edition

D Essential Edition

D Preferred Edition

A prospective customer contact says, “The primary concern in my business right now is

return on investment." Which of the following is the best response, in terms of

advancing the conversation and pursuing the vendor and partner's interests?

O Avaya |P Office"" always delivers the highest ROI!

O Tell me more about your business,

O Would you be interested in an Avaya IP Office"" system?

O We can reduce the price to meet your target number.

O Howdoyou measure productivity?

You have a midsized customer considering the Avaya Contact Center Select offer.

You tell him that the offer is tailored to provide rapid deployment targets. First call/

firstemail typically takes — ——

O 1day

O Lessthan 1 hour

O 1 week

O Lessthan 4 hour

Your customer is looking to add a contact center solution to their IP Office!” base,

but describes customer interactions which would benefit by more advanced features,
such as live monitoring and quality management. What offers could you suggest

connecting to implement both simple inbound voice call routing and enterprise-

grade features? (Select two.)

M Avaya Contact Center Select

M Avaya X'm Workforce Engagement Select

D Avaya IX' Contact Center

O Avaya X' Meetings

Which of the following Avaya IP Office"” editions would you position as options for a

customer seeking communications for 80 employees, who require access to essential

mobility and team-engagement features? (Select two.)

A D Server Edition

D Preferred Edition

D Essential Edition

D Select Edition

D Basic Edition

A prospective customer contact says, “Around here, profitability is everything.”

Which of the following is the best response, in terms of advancing the conversation?

O Never fear, Avaya IP Office"" ensures the profitability of your business!

O Howdo you define profitability?

O Are you looking for waysto make employees more productive?

O We can always find a way to squeeze a little more profit out of a deal.

O What'syour budget, to make our solution profitable?

Your customer is looking to add a contact center solution to their IP Office!” base,

but describes customer interactions which would benefit by more advanced features,
such as live monitoring and quality management. What offer could you suggest

connecting to implement both simple inbound voice call routing and enterprise-

grade features?

O Avaya OneCloud"" CCaas

O Avaya Contact Center Select

O Avaya Spaces""

O Avaya Mobile Identity

A prospective customer contact says, “We're in growth mode. Our only priority is

things that help us bring service to new markets." Which of the following attributes

Wwill be the focus of your proposal?

O Modular

O Secure

O Scalable

O Resilient

O Simple

You ask a customer contact about their business needs on a sales call, and they say,

"It's the nature of our business that our employees are pretty spread out. We need to

get everyone working as a team despite that." Which of the following feature sets

will your proposal emphasize?

O Productivity

O CallHandling

O Multichannel

O Mobility

O Savings

Whikch of the following hardware platforms can be used in an on-premises UC unified

communications solution based on Avaya IP Office"" Server or Select Edition? (Select

four)

E vMware

E P500v2 K
D) Hyper-v

ª Cloud computing platform

Linux server

Which of the following customer concerns would be most closely associated with the

perspective of a CEO or business owner? (Select two.)

Grow my Business

Q Add secure mobility features

D Meetthe UC needs ofroad warrior employees

Increase profitability

Improve the customer experience

Which of the following customer concerns would be most closely associated with the

perspective of a Line-of-Business (LOB) leader? (Select two.)

D Grow my business

D Add secure mobility features

D Easily integrate new capabilities in my contact center

Improve the customer experience

A Integrate and re-use equipment

Which of the following customer concerns would be most closely associated with the

perspective of an IT Buyer? (Select two.) ? pode ser grow

Grow my business

Add secure mobility features

Integrate and re-use equipment l already own

improve the customer experiênce

Meetthe UC needs of road warrior employees

Your customer |s concerned with capital expenses and is considering switching

models. What topics may they have mentioned that help you know this? (Select two.)

Multi-/omni-channel customer experience

Work from anywhere

Bring Your Own Device (BYOD)

Funding from the Operational Expense budget

Cloud Deployment

Employee engagement drives customer engagement, which boosts business

performance outcomes. Which of the following statements could you use in a

customer conversation to support the above statement? (Select two.)

Engaged employees are 90% more likely to get married.

Engaged employees are more likely to have CXO-level customer relationships.

Engaged employees are less likely to leave the business, boosting retention.

Engaged employees produce new ideas and inovation

Engaged employees cost 75% less to equip with unified communication

capabilities.

A potential customer in the Logistics market is looking for a communication solution

sized for distribution centers, with endpoints suitable for use at shared workstations

in a warehouse. Which of the following products will satisfy that need? (Select two.)

avaya conference Phones

D Avaya Aura

D Avaya WebRTC soft clients

D Avaya IP Officem

AVAYA J139 DESK PHONE

Whatis the maximum number of DECT-R4 edition 6 extensions supported by Avaya |P

Office"“ Server edition?

O 1000

O 150

O 750

384

3000

What is the most relevant reason that IP Office Support Services (IPOSS) should be

proposed as an element of an Avaya IP Office"" solution?

O 1POSS remote diagnostics use Avaya SAL or SSLIVPN secure connections.

O 1IPOSS can be sold under wholesale and co-delivery models.

O 1POSS includes 24x7 support.

O 1POSS is required with every 1P Office solution.

O 1POSS sold only though authorized Avaya Partners

Which of the following is the best description of the SIP Line Appearance feature?

O Permits instant two-way conferencing on SIP video endpoints

O Allows deskphones to present SIP calls the same as trunk line calls I

Permits Avaya IP Officet" to carry traffic from SIPehome devices like

thermostats and smart locks

Causes trunk line calls to be re-route over SIP lines for a net reduction of maintenance cost
Wihich of the following features support the claim that single-client implementations

of Avaya IP Office"” are easy to manage? (Select two.)

Simplified Web Self-Administration

Cloud Operations Manager

SIP Line Appearance

Office Media Manager

Installation Wizard

The Director of IT indicates to your business partner that they are accepting bids on a

telephony system for 100 employees, and the lowest-cost proposal will win the

contract. Which next step do you encourage the partner to take?

O Propose a solution based on Avaya IP Office"" Preferred Edition.

O When proposing a solution, emphasize ROI (return on investment).

O Reach outto line-of-business leaders to learn their needs.

O Propose a solution based on Avaya IP Office"" Basic Edition.

O Propose a solution based on Avaya IP Office"" Essential Edition

Wihich of the following is the best response, in terms of advancing the conversation?

O We can always find a way to squeeze a little more profit out of a deal.

O are you tooking for ways to make employees more productive?

O Howdo you define profitability?

O What'syour budget, to make our solution profitable?

O Never fear, avaya IP Office ensures the profitalbillty of you bussinessi

Wihich of the following statements is TRUE regarding Avaya Contact Center Select?

Avaya Contact Center Select « (Select three.)

built for Avaya Mobile Identity

offers only simple inbound voice call routing and reporting

Provides rapid deployment targets

Supports the distribution of on-premise and remote agents and supervisors

Scales to advanced enterprise-grade features and integration with Avaya

and 3rd party solutions

You have a midsized customer who currently has a an IP Office"Y solution. They tell

you that they are interested in quickly adding contact center functionality, including

Skills-based routing, call recording, and email or chat capabilities, with agentand

supervisor interfaces including real time and historical reporting tools. Which offer

Would best meet their needs?

O Avaya Mobile Experience

O Avaya Contact center

O Avaya Spaces

O Avaya Mobile Identity

Your customer is looking to add a contact center solution to their IP Office"" base,
but describes customer interactions which would benefit by more advanced features,

such as live monitoring and quality management. What offer could you suggest

connecting to implement both simple inbound voice call routing and enterprise-

grade features?

O Avaya Mobile Identity

© Avaya Contact Center Select

O Avaya Spacest*

O Avaya One Cloud

Which of the following customer concerns are related to meeting the needs of a mobile
workforce? (Select two.) pode ser a D

A. Work from anywhere

B. Simplifying management

C. Driving efficiencies

D. Customer Satisfaction

E. Bring Your Own Device (BYOD)

Which of the following customer concerns are related to customer experience? (Select two.)

A. Simplifying management

B. Contextual experiences

C. Customer Satisfaction

D. Bring Your Own Device (BYOD)

E. Driving efficiencies