Business Communication MCQs [set-1]

1. The term “communis” derived from ___word.

A. Greek.

B. Latin.

C. Chinese.

D. English.
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Answer: B
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2. Communication means ___information, feeling and thoughts, with

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A. To receive. M
B. Exchange of.

C. Conveying.

D. All the above.

Answer: B

3. Grapevine communication is associated with _____communication.

A. Formal

B. Informal

C. Horizontal

D. Vertical.

Answer: B

4. Lateral communication is between

A. Superior and subordinate.

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 B. Same cadre of personal.

C. Subordinate and superior.

D. Among all.

Answer: B

5. Audio Visual communication combines

A. Auditory only.

B. Visual only.
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C. Both auditory & visual.
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D. Written.
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Answer: C
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6. Communication problems otherwise known as

A. Enquire.

B. Barriers.

C. Encoding.

D. Decoding.

Answer: B

7. Posters fall under _______communication.

A. Oral.

B. Visual.

C. Written.

D. Spoken.

Answer: B

8. Informal communication is otherwise known as ______ communication.

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 A. Grapevine.

B. Lateral.

C. Visual.

D. Horizontal.

Answer: A

9. Horizontal communication flows through _______

A. Face-to-face discussion.
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B. Telephonic talk.
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C. Periodical meeting.
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D. All the above.
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Answer: D
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10. Gestural communication is a ______

A. Non-Verbal Message.

B. Direct conversation.

C. oral communication

D. Written.

Answer: A

11. Physical Barriers to communication are ______

A. Time and distance.

B. Interpretation of words.

C. Denotations.

D. Connotations.

Answer: A

12. Communication is derived from a Latin word “Communis” which

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means

A. Community

B. Share

C. Common

D. Marxist

Answer: C

13. Communication starts with:

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A. Encoding
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B. Sender
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C. Channel
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D. Feedback
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Answer: B M
14. The number of key elements in the communication process is :

A. Five

B. Six

C. Seven

D. Four

Answer: A

15. The two broad areas of communication are:

A. Oral and written communication

B. Verbal and written communication

C. Verbal and non-verbal communication

D. Oral and non-verbal communication

Answer: C

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16. Which of the following combination is /are example/s of oral
communication?

A. Meetings, memos and presentations

B. Meetings, memos and performance reviews

C. Meetings, presentations and performance reviews

D. All the above

Answer: C

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17. Which of the following combination is /are example/s of written
communication?
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A. Letters and voicemail
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B. Reports and email c
C. Circulars and voicemail M
D. All the above.

Answer: B

18. Orders and directives are the example of:

A. Downward communication

B. Upward communication

C. Diagonal communication

D. Horizontal communication

Answer: A

19. Communication between HR manager and salesman is an example of:

A. Horizontal communication

B. Lateral communication

C. Diagonal communication

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 D. Vertical communication

Answer: A

20. Diagonal communication is also known as:

A. Cross ward communication

B. Horizontal communication

C. Vertical communication

D. Any of the above

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Answer: A
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a and Finance manager is an
21. Communication between HR manager
example of:
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A. Downward communication

B. Upward communication

C. Diagonal communication

D. Horizontal communication

Answer: D

22. Down ward communication and Upward communication are :

A. Vertical communication

B. Horizontal communication

C. Diagonal communication

D. None of these

Answer: A

23. Placement of purchase order to supplier of material is ----------

communication.

A. Vertical communication

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 B. Horizontal communication

C. Internal communication

D. External communication

Answer: D

24. Receiving a sales order is an example of:

A. Vertical communication

B. Horizontal communication
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C. Internal communication
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D. External communication
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Answer: D
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25. --------- Communication can be inward or outward:

A. Vertical communication

B. Horizontal communication

C. Internal communication

D. External communication

Answer: D

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