LEARNING OUTCOME NO.

1
Receive housekeeping requests

ASSESSMENT CRITERIA:
1. Guest/staff housekeeping requests and service delivery are accepted
and recorded in accordance to enterprise policies and procedure.
2. Details of requests made are confirmed and noted in accordance with
enterprise procedures
3. Apologies are made when a request has arisen from a delayed
delivery of service
4. Request not related to housekeeping are referred to appropriate
department.

CONTENTS:
 Accepting housekeeping request from guests
 Liaise with other staff to obtain and or deliver identified service or items
 Giving advice to guests on services and items available through the
housekeeping department
 Reporting malfunction as required

CONDITIONS:
The students/trainees must be provided with the following:
1.

ASSESSMENT METHODS:
 Interviews/questioning
 Demonstration
 Observation

Date Developed: Document No.

HOUSEKEEPING
Issued by:
NCII Date Revised:
New Cabalan Page 1 of
Provide
Developed by:
Senior High 10
Housekeeping
DEMIE ANNE B. School
Services to
MONDOÑEDO Revision # 01
Guests