Introduction

American Honda Motor Co. is part of Honda’s North American operations.

Based in Torrance, CA, American Honda provides information services,
purchasing, financial services, leasing support, and a host of sales and
marketing-related services to Honda’s business and manufacturing units
throughout North America.This organization believes that every person on earth
has the right to freedom of movement has been successful this company in the
market, large and clear, i and the success of this because I went back the
elements of time these ingredients are staff training programs to improve the
quality and service in the company.
Honda’s approach to service quality improvement through elearning was
focused and disciplined .
- First , the company began to use a learning management system (LMS) to
schedule , administer , and track training . The system was applied not
only to instructor-led offerings but also to pure online training, blended
learning (a unique mix of online and instructor-led training), and other
offerings. Using a customized LMS, Honda employees and their
managers learned to define and manage individual training plans as well
as enroll in, complete, and track their progress in courses and curricula
through a learner-specific web portal.
- Decisions also had to be made about which programs to offer and which
formats would best support the overall emphasis on growth and quality.
Their approach, called blended learning, is to provide the best mix of
electronic, instructor-led, and self-paced learning to employees. One of
the programs to which the blended learning approach was applied was
problem manufacturing operations, within the internal support and
service portions of the organization.
- Honda’s program of training m sharpens an individual’s ability to
separate and clarify issues, identify those that need immediate attention,
and resolve them using a systematic, rational problem-solving, decision-
making or action-planning process.
Question 1 Why did Honda use a blended learning
approach?
The blended learning a very great mixed which has many reasons make a strong
company as Honda Company used it in its process of making the company get
high quality training program, and the reasons are different first reasons is the
time save, blended learning can save a lot of time in a different ways for
example any employee can Attend in their home without being late to move
from their home to the training area if the training is online. Second reason is
that it can solve problems and decision making easily.
 Question 2 What were the benefits of the three phase
learning model? How does it support the achievement of
high performance ?
First Phase: To build deep understanding and significant motivation to use the
ideas on the job after training .
Second Phase: Discussion with the instructor on workshop on best practices and
additional techniques for problem solving and decision making on the problems
identified.
Third Phase: The problem-solving and decision-making tools impact.

Question 3 What lesson might other organizations learn

from Honda's experience?
Honda has succeeded in this experiment despite the positives and negatives of
this and other companies can benefit from this experience.
Can institutions seeking access to the training of their employees.
Each employee has the skill and he must know how each employee to enhance
his skills with customers and internal skills
Conclusion
This adds up to a higher quality learning experience that produces the
motivation and support June-man believes are key to setting the stage for
integrating learned concepts into daily use long-term. Because learners now
submit online documentation of the issues they have resolved, it is much easier
to see how and where the concepts are being used and evaluate the impact of the
training on the bottom line of the organization. They have identified five
indicators that support the success of this initiative:
1. Increased learner readiness for workshop learning
2. Better identification of relevant application topics
3. Increased volume of completed applications
4. Increased dollar value of after-workshop applications
5. Greater ongoing use of skills
With more than 300 learners having taken advantage of the blended learning
opportunity in the last couple of years, American Honda is happy with the
results.
At the end of this presentation we. can understand the training benefit
Specifically the blended approach and how it can affect the employee
performance so Honda use this approach and other companies can learn from
this practice of Honda blended training