2018-19 SUSTAINABILITY REPORT

KEY HIGHLIGHTS
UN SUSTAINABLE DEVELOPMENT GOALS
OUR COMMUNITY

▶ LAUNCHED
IN 2009
LANDMARK MIDDLE EAST LANDMARK INDIA

11 WALKS Sheikh 500,000+ 100+ Get Active, Eat Healthy,

48 Schools
Hamdan free blood PARTNERSHIPS Life Ahead
25,000+
100,000+ Sports Imprint glucose public & children IMPACTED
participants Award 2019 testing private sector 1.2 MILLION LIVES

▶ LANDMARK MIDDLE EAST & INDIA

training and recruitment
programme for young
Saudi women
KERALA FLOOD RELIEF AUG 2018
Goonj Foundation: donated $400,000+
1 MILLION LOYAL CUSTOMERS
RAISED OVER AED 2 MILLION Emirates Red Crescent: $400,000 worth of goods
for 9 community organisations
in 8 countries

provided meals for 35,000 children

OVER AED 12.5 MN FUNDRAISED
▶ since 2012
Breast Cancer Awareness
7,600+ free screenings and consultations
in government schools.
trained 36,000 women to become
Community Health Champions
supported 300 out-of-school girls
with primary education
impacted 2.3 million youth in 2,000+
Child Safety Awareness
▶ SINCE 2005 anganwadis (child care centres)
and 160 schools

UN SUSTAINABLE DEVELOPMENT GOALS

OUR ENVIRONMENT
TCS SMART ENERGY SOLUTION
Investing in energy
In next 5 years in UAE
efficient technologies:
81,000 tonne CO2 reduction
LED Technology,
ENERGY SAVINGS OF 8-15% Automated Lighting,
= powering 12,500+ homes in a year Energy Regenerative
NEXT PHASE: BAHRAIN AND SAUDI ARABIA Motors, AC Optimisation

SINGLE ROOFTOP SOLAR POWER SYSTEM

▶ first member of Better Cotton Initiative in
Dubai South warehouse generating 3.4+ million kwh of energy
Middle East
annually, covering 50% of the warehouse's energy consumption
NEXT PHASE: MEGA DC
▶ only homegrown brand in Middle East to
become a member of Sustainable Apparel
Our main distribution and logistics centre in UAE is certifed in Coalition
Environmental Management System (ISO 14001:2015) and
Safety Management System OHSAS (ISO 18001:2007) ▶ 75% apparel made from
sustainably-sourced material

▶ Eco-Denim line produced using water

In financial year 2018-19, saving processes consuming 70% less water
Landmark we recycled
& 30% less energy
Headquarters
▶ 343,000 kgs
▶ all paper tags and packaging material
OF PLASTIC FSC certified (Forest Stewardship Council)
Switched to paper
▶ 1.8 million kgs
Mega DC awarded bags and paper
OF CARDBOARD straws in UAE ▶ collected 15 tonnes of unwanted clothing
Environment, Health & ▶ 2+ million kgs from customers to be re-used or recycled as
Safety certification by OF PAPER part of Life After Fashion
Dubai Government
 UN SUSTAINABLE DEVELOPMENT GOALS
OUR PARTNERS

Fit For Growth

▶ Consolidated and standardized sourcing of raw materials across

Landmark Middle East apparel brands
Partner Hotline
▶ Better position to work with leading suppliers, reduce costs and
▶ Launching multilingual hotline for
carbon footprint and minimize risks in our supply chain partners and factory workers to report
on ethical issues related to Business
▶ Introducing group buying of sustainably-sourced raw materials Partner Code of Conduct and Ethics
including viscose.

Supplier to Procure to Pay Business Partner

(S2P2P) Code of Conduct

▶ Centralized Procurement solution Launching first group-wide Business

Partner Code of Conduct and Ethics Product Health and Safety
▶ Provide transparency over the
▶ All products are tested by
lifecycle of all transactions
▶ Human Rights independent and globally-certified
laboratories to ensure
▶ Labour Conditions high quality, safe
▶ Environment products for customers
▶ Compliance

UN SUSTAINABLE DEVELOPMENT GOALS

OUR CUSTOMERS
Omni-Channel Journey
▶ 9 brands online
▶ 150,000+ SKUs every year
▶ KIOSKS: to look up and purchase online inventory in stores 10+MILLION 36 MILLION
▶ Single View Inventory: online orders fulfilled from stores based on MEMBERS MEMBERS
availability and proximity
▶ Same Day Delivery: online purchases received on same day in UAE
▶ Easier Ways to Pay: Apple Pay (UAE & Saudi Arabia) and Equated First-of-its-kind dual 9 brands online
Monthly Instalments option platform blockchain 150,000 SKUs
▶ Click & Collect: online purchases can be collected from stores transaction per year
▶ Return to Store: online purchase can be returned in stores 40% reduction
in transaction time
GCC’s largest fully-automated ▶ REDUCTION IN PAPER USE
Data Labs
analyse customers' tastes, Mega Distribution Centre
preferences, shopping now live Launched single view of inventory and RFID
patterns and behaviour Launched new delivery ▶ better control of stock
through machine learning fleets for e-commerce ▶ enhanced customer shopping experience

AWARDS
Images RetailME Award: Most
Admired Store Design of the Year
Effie Index Awards 2019: Most
Effective Brands MENA - Retail
INDIA - Images Fashion Brand
Award 2019: Most Admired
Fashion Brand of the Year
‘Love Food Awards’ voted by
public: Best Family Restaurant
and Best International Restaurant
World Travel Awards: Middle East’s
Leading Budget Hotel Brand
Most Admired Hypermarket
Retailer of the Year at the MAPIC
India Retail Awards
Customer Happiness & Summit
Awards 2019: Best Loyalty & Rewards
Program and Best Customer
Happiness Initiative / GCC Best
Employer Brand Award
MENALAC Awards 2019: Best Customer
Loyalty Program / Images RetailME
Awards 2019: Most Admired Retailer of
the Year - Leisure and Entertainment
 UN SUSTAINABLE DEVELOPMENT GOALS
OUR PEOPLE

DIVERSITY & INCLUSION

Leader from Within

▶ partnership with Special Needs Future
Development Center, Al Noor Center and
developing female leadership Manzil Center
42 WOMEN GRADUATED ▶ HER promoting women’s equality at work
hired National Store
6,600 SAUDI Manager Learning
NATIONALS Programme
216 EMPLOYEES OF 450+ SAUDI
DETERMINATION 70% NATIONALS
SWABHIMAAN PROGRAMME to FEMALE appointed as
recruit and ensure measures in place Store Managers
to provide an inclusive environment
ENGAGEMENT

Talent
Mobility
500+
Health and Well-being in UAE Doctors at Work
Re-commitment to employees LANDMARKERS ▶ Policies ▶ In-house doctor in
and our values through progressed into new corporate office
▶ Infrastructure
50+ INITIATIVES roles internally ▶ Awareness Campaigns ▶ Bi-monthly doctor
▶ Health Sessions visits in stores
▶ YELLOW DAY
▶ Fitness Events
▶ WORKPLACE BY FACEBOOK FREE ANNUAL CHECK-UPS
▶ LISTENING HELP DESK
FOR 5,000+ EMPLOYEES
▶ across 200+ stores, outlets and warehouses
▶ HAPPINESS WORKSHOPS ▶ in-house clinic in Jebel Ali warehouse for
1,500+ employees and neighborhood
▶ WIFI IN STORES community

AWARDS

▶ Landmark Group - Ranked 20th in the Top 25 Best STORE LEADERSHIP PROGRAM
Multinational Organizations (Asia) ▶ Silver Award - ‘Best Results of a
▶ UAE - Centrepoint, Babyshop, Shoexpress and Emax: listed as Learning Program’
the Best 25 Workplaces in the UAE ▶ Bronze Award ‘Best Advance in
▶ Qatar - Centrepoint, Home Centre, Babyshop, Max and Creating a Learning Strategy’
Shoexpress
▶ India - Lifestyle, Max, Home Centre and Easy Buy