Introduction

Standard Operating Procedure

A Standard Operating Procedure is a step by step set of introduction that help

employees perform their tasks in a consistent manner. To put it simply a Standard Operating

Procedure documents how a given process works and in a common example of process

documentation. By following the Standard Operating Procedure, you assist in avoiding process,

shut down caused by equipment failure or other facility damage.

A Standard Operating Procedure is a useful business tool as it communicates the correct

way of carrying out an activity within your organization.

Standard Operating Procedure at the minimum gives you the following:

1. Consistency

2. Reduction of errors

3. Communication

4. Better customer service

5. Simplify Audits

6. Improves quality assurance and safety

7. Avoid knowledge loss

8. Save time and money

9. Achieve perfection

10. Enhance Autonomy

Standard Operating Procedure specify job steps that help standardize products and therefore

quality. To ensure that process continue uninterrupted and are completed on a prescribed

schedule. The entire module is classified based on the following conditions and classifications.

 Scope & Objectives

 Health safety and environment (HSE) precautions

 Personal protective Equipment (PPE)

 Material Equipment & Chemical/Supplies required.

 Material & Equipment caution after the service

 Quality Control & Quality Assurance.

 Detailed Standard operating procedure (SOP).

Scope and Objectives:

The scope of the SOP is to impart the knowledge into the minds of the workers,

supervisors, and managers about the cleaning procedures and equipment’s, in various

areas and applications in customers’ place. Whether its domestic or commercial

application this document would be found useful by all employees to perform their

tasks at various levels of their hierarchy in the organization.

 The main objective of this SOP is to eliminate hazardous cleaning or at least to

avoid accidents or malfunction of equipment’s due to improper practice in tank

cleaning, emptying of sumps, and tanks, operating high pressure washers, etc.in client’s

place, thereby preventing human causalities, and damage to the customer property.

Further this SOP intends to prevent the risk of acquiring diseases to the

concerned person because of following the unhygienic and unscientific work

procedures. This SOP also provides information on protective gears, PPE, their

applicability, to cleaners, and workers in emergency due to toxic gas emission,

responding to sanitation, in housekeeping activities.

Health safety and environment (HSE) precautions

The Management of Health and Safety at Workplace is a prime duty of

employers to assess and manage risks to their employees and others arising from work

activities. This explores what employers are required to do to manage health and safety

under the Health and Safety at Work Act. Employers must also make arrangements to

ensure the health and safety of the workplace, including making arrangements for

emergencies, adequate information and training for employees, and for health

surveillance where appropriate.

Employees must work safely in accordance with their training and instructions

given to them. Employees must also notify the employer or the person responsible for
 health and safety of any serious or immediate danger to health and safety or any

shortcoming in health and safety arrangements during day-to-day operations.

Some of the regulations are concerned with the working environment. They place

a duty on employers to make sure that the workplace is safe and suitable for the tasks

being carried out there, and that it does not present risks to employees and others.

The regulations cover all aspects of the working environment, including:

 maintenance of the workplace, equipment, devices and systems

 ventilation

 temperature in indoor workplaces

 lighting

 cleanliness and waste materials

 room dimensions and space

 work stations and seating

 condition of floors and traffic routes

 falls or falling objects

 windows and transparent or translucent doors, gates and walls

 windows, skylights and ventilators

 ability to clean windows, etc. safely

 organisation, etc. of traffic routes

 doors and gates

 escalators and moving walkways

  sanitary conveniences

 washing facilities

 drinking water

 accommodation for clothing

 facilities for changing clothing

 facilities for rest and to eat meals.

The basic duties of the head of operations, or admin manager is to ensure health and safety

measure were clearly downloaded to the supervisors or team leader while attending the

customers requested services in their location. It is also subsequently important to have safety

precautionary measures and Health and safety environment fully implemented in our office

premises and stores room. the Head of Operations/admin manager has the overall

responsibility, and these may include the following:

 Providing trained first aid services and looking after first aid equipment

 Carrying out and recording the weekly test of the fire alarm call points

 Carrying out checks of the fire access routes, fire doors, extinguishers in place and

checking for fire hazards

 Checking emergency lights

 Carrying out and recording regular tools and equipment’s put for routine use for safety

inspections.

 Ensuring that tools and equipment is maintained and serviced appropriately.

 Ensuring that general health and safety training and guidance is given to all employees.
  Supervising the workplace to ensure safety procedures are followed at all times

Only properly trained persons must be allowed to operate cleaning equipment’s,

such as high-pressure washers, vacuum cleaners etc. While handling consumable, or

hazardous chemicals to run the equipment’s, much care must be taken to avoid

pilferage on floor or any surfaces. While operating vacuum cleaners, or steamers, floor

scrubbing machines, sufficient care should be taken on power cords, loose power

points, and extension cords were intact and perfect position. Any unusual noise in

operation of equipment, or unusual incidents must be reported to the immediate

supervisor by the worker.

Personal Protective Equipment (PPE)

1) Skin and body protection

a. Gloves

b. Long sleeves or closed front gown or cover

2) Eye and face protection

a. Protective eyewear such as safety glasses/shields or goggles

b. Face mask or face shield

Some of the PPE that may be used to protect the eye, face, head, feet, hands/arms, bodies and
hearing. • Eyes - goggles, safety glasses and face shields

• Face – shields
• Head – hard hats /helmets

• Feet - safety shoes

• Hands/Arms – gloves and sleeves

• Body – coveralls, body suites, vests, aprons

• Ears/Hearing – earplugs, ear muffs, canal caps

Its important to remember, PPE is the last level of control. Employees required to use PPE must
be trained to know at least the following;

When PPE is necessary

What types of PPE necessary for different jobs?

How to properly put on, take off, adjust, and wear.

Limitations of PPE.

Proper care, maintenance, useful life and disposal.

Remember, PPE is the last level of

control!