2 June 2021

Name: _______________________________________ Roll No: _________

IPMX OPERATIONS MANAGEMENT – I QUIZ 1
Time: 20 minutes Max. Marks: 20 Weightage: 5%

1. [5 marks]
How are design improvement approaches such as Value Analysis/ Value Engineering more than
conventional Cost Reduction techniques?

2. [5 marks]
In the Service Operations 2X2 matrix, give one example for each of the two cells pertaining to
main value addition in the “Back Room”, along with a 1-line justification for each answer.

3. [4 marks]
In what kind of situations would a firm prefer to use a lower degree of technology/ automation in
its operations even though quantitative economic analysis suggests using higher technology/
automation?

4. [6 marks]
The member services centre in a city club consists of one computerized counter and a small
waiting hall which can accommodate 6 people awaiting service (i.e. excluding the actual
processing). The service activity at the counter actually takes about 5 minutes on the average. Due
to queues and variability, the average time spent by a typical member from entering the hall to
leaving with service completed averages about 25 minutes. The average rate of members
approaching for service is about 10 per hour, and a member can leave immediately after service
completion.
Quantitatively answer if the waiting space available in the hall is enough to accommodate the
calculated number of members awaiting service.